As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Our client, a reputable Multi-business Company, is looking for a Digital Marketing Manager for Group level.

You will lead our digital marketing efforts with a strategic approach to drive growth and brand awareness. This role involves planning, executing, and optimizing all digital marketing activities across various platforms to ensure successful customer acquisition and engagement. The ideal candidate is a seasoned professional with extensive experience in managing digital campaigns and a proven track record of driving impactful results.

Key Responsibilities

· Evaluate the performance of digital marketing campaigns and create detailed reports on their impact and findings. Use data-driven insights to inform future strategies and improve campaign effectiveness.

· Analyze the results of launched initiatives to identify areas for improvement. Implement scalable and efficient processes to optimize resources and achieve better outcomes.

· Stay updated on the latest digital marketing technologies and thought leadership. Identify and integrate new tools and platforms that can enhance marketing efforts.

· Develop and implement comprehensive digital marketing strategies, including SEO/SEM, email marketing, social media, and display advertising. Tailor campaigns to different target segments to maximize engagement and conversion.

· Collaborate with various teams to design and execute a unified digital marketing strategy. Ensure consistency and alignment across all digital channels and programs for cohesive brand messaging.

· Create and manage social media marketing campaigns. Develop content ideas, plan budgets, and implement schedules to enhance social media presence and engagement.

· Enhance marketing content for the website and social networking channels like Facebook, Twitter, Instagram, and Google Plus. Ensure content is optimized for search engines and user experience.

· Lead partnerships with key stakeholders to ensure the successful implementation and outreach of marketing campaigns. Build and maintain strong relationships with external partners.

Requirements

· Bachelor’s degree in Marketing, Business Administration, or related field. A Master’s degree or professional certifications in digital marketing is preferred.

· At least 7-10 years of experience in digital marketing in B2C industry, with good experience in a leadership role. Proven track record of managing successful digital marketing campaigns.

· Proficient in digital marketing tools and platforms, including Google Analytics, SEO/SEM tools, email marketing software, and social media management tools.

· Strong analytical abilities to interpret data, identify trends, and make data-driven decisions. Experience with performance measurement and optimization techniques

· Project Management: Strong project management skills to manage multiple campaigns and initiatives simultaneously. Ability to prioritize tasks and meet deadlines.

· Familiarity with B2C industry-specific trends and challenges.

· Experience in managing global digital marketing campaigns. Understanding of cross-cultural marketing dynamics.

· Knowledge of web development, HTML, CSS, and other technical skills relevant to digital marketing

· Marketing Automation: Proficiency in marketing automation tools and strategies to streamline marketing processes and improve efficiency.

Please send your updated resume to [email protected] if you are interested.

Regret to inform that only shortlisted candidates will be contacted.

Workstone Pte Ltd (EA License 19C9998)

Aslin Wong Mun Ning (R1326393)

We are seeking a dynamic and experienced WFM Digital Marketing Manager to lead our digital marketing efforts.

The ideal candidate will be responsible for developing, implementing, and managing our overall digital marketing strategy to drive online visibility, engagement, and revenue growth.

The Digital Marketing Manager will collaborate with cross-functional teams to ensure cohesive and effective digital campaigns across various channels.
• Digital Marketing Strategy
• Develop and execute digital marketing campaigns and communication including SEO/SEM, marketing database, email, social media and display advertising campaigns;
• Identify trends and insights and optimise spend and performance based on the reports;
• Review metrics that affect website traffic and target audience;
• Coordinate with various advertising and media experts to improve marketing results;
• Improve brand awareness and online presence through digital marketing projects and campaigns;
• Improve the UX, traffic, and content of the corporate websites;
• Reporting and Analysis
• Measure and report performance of all digital marketing campaigns and assess against goals (ROI & KPIs);
• Monitor and analyze the performance of online and offline marketing campaigns and provide insights and recommendations for continuous improvement;
• Provide accurate reporting on the digital campaign’s overall performance with Google Analytics metrics;
• Research and stay up-to-date with emerging digital platforms, industry trends, and social media trends.

Kindly whatsapp Jay at 84379353 / wa.me/84379353

Thanks !

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB DESCRIPTION:

• Identifies business development opportunities, propose new business, and drive such opportunities from concept to implementation and execution of such plans and tracking outcomes
• Closely partner with stakeholders on the business strategy and operational planning needed to run a successful restaurant business.
• Developing marketing strategies to promote the event, including social media campaigns, partnerships, and community outreach.
• Creating a fun and engaging atmosphere for attendees, potentially including programming like dance contests or themed performances.
• Curating entertainment options, such as live music, DJ performances, dance-offs, and themed activities to enhance audience interaction.
• Building relationships with other industry professionals, artists, and influencers to enhance future events.
• Act as main point of contact for all things operational within the business, serving as a liaison between the company team and the clients and stakeholders
• Identifying, planning and managing events strategies and activities to meet KPIs, business development, handle events proposals and quotations.
• Create and implement effective sales strategies to attract new members, retain existing ones, and boost overall club revenue.
• Maintain and build relationships with club members by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Developing and enforcing safety measures, including crowd management and emergency procedures, to ensure attendee safety.
• Develop and coordinate promotional as well as collateral materials like brochures, videos, binders and trade show graphics etc
• Identifying potential partnerships for future events and exploring new concepts to keep the disco theme fresh and exciting.
• Regularly tracking expenses against the budget and making adjustments as necessary to avoid overspending.
• Stay updated with the latest sales techniques and industry trends to apply best practices within the club
• Creating engaging content for platforms like Instagram, Facebook, and TikTok to generate buzz and attract attendees.

JOB REQUIREMENTS:

• Degree/ Diploma in Event Management, Hospitality, Marketing, Business Administration, or a related field. A background in arts or music can also be beneficial.
• Minimum 6 years of experience in a sales management role, preferably within the hospitality, fitness, or leisure industry.
• Proven track record of planning and executing events, particularly in the entertainment or nightlife sector..
• Familiarity with disco culture, music history, and trends in the entertainment industry.
• Excellent organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Familiarity with event planning tools (e.g., Cvent, Eventbrite) for scheduling, ticketing, and guest management.
• Proficient in using social media for marketing and audience engagement, with a good understanding of content creation and analytics.
• Willingness to work irregular hours, including nights and weekends, especially leading up to and during events.
• Experience in working with diverse groups to create partnerships and enhance event offerings.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• 2A/2B/Class 3 compulsory. Preferably posses own transport. (Required to travel from time to time)
• Should be flexible to work late evenings with prolonged period of standing (strictly off day on weekdays)
• Strong market analysis and strategy planning skills
• Proactive person who has positive attitude and responsible for sales targets
• Ability to work under pressure, in a fast-paced environment and meet deadlines

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Director, Architecture is responsible for leading design, architecture, and construction for new build, adaptive re-use, conversion, and major CAPEX projects within the region. Decision-making, problem-solving, and project design development/management necessary to keep each project on schedule, in budget and to resolve differences between stakeholders are the main functions of this position.

Job Description:

1) Project Coordination:

· Key FS contact for Owner and Consultant team. Responsible for coordinating multidisciplinary Design Services team as well as internal stakeholders tasked with providing FS input for new build and renovation projects within the APAC region, or as assigned otherwise.

· Review of development opportunities for potential new projects, including conversions and adaptive reuse with creation of Project Improvement Plans (PIPs), design improvement recommendations, etc.

· Coordinate design review from concept through construction document phases to ensure compliance with Four Seasons Design Standards.

· Prepare project area programs (Area Summary) and recommend Consultant lists.

· Participate in site review to assess construction progress.

· Review shop drawings and material samples and all project relevant key documentation.

· Manage project updates and contribute to internal reports.

· Support and coordinate with the Portfolio Management team on all CAPEX and new-build related matters.

· Develop and strengthen strong client relationships to manage all company assets and capabilities from signing of deals to onset of specific property operational staff.

· Maintain all project communication and records; motivating team to drive key milestone achievements.

· Manage upwards to keep the VP, Design Services closely inform of all developments within the region.

2) Department Strategic Development

· Participate and contribute to development and maintenance of various brand standard documents while providing sound advice to project teams and Owners.

· Implement and maintain Four Seasons’ cutting-edge design and construction strategy in line with the company’s vision and values using all relevant resources and respecting sustainable design criteria to achieve the company’s short-, mid- and long-term objectives.

· Other job-related duties as required.

3) Initiatives and Special Projects

· Work directly with VP, Design Services on special projects as required.

· Lead internal Design Services initiatives (i.e., ESG, DIB, etc.) as required.

Education:

· Bachelor’s Degree in Architecture.

· Master’s Degree in Architecture preferred.

· Licensed/Registered Professional status (i.e., Licensed Architect, P. Eng., etc.).

· LEED accreditation preferred.

Work Experience:

· Minimum 10 years of experience managing the project development, design, and construction of luxury hotels and resorts, residential, mixed-use hospitality, and entertainment projects in domestic and international markets.

· Minimum 3 years of Hotel operator experience.

· Experience with managing multidisciplinary teams, and mentoring colleagues.

Travel:

· Travel as required based on project status, expected 40% of the time.

Key Behaviourial Competencies:

· High degree of interpersonal skills to deal effectively with all business contacts.

· Culturally sensitive and adaptable to other countries’ cultures.

· Productive self-starter, with excellent critical thinking ability and capable of working with limited supervision.

· Ability to work effectively under pressure and manage several projects/deadlines.

· Great team player, but able to work independently with some degree of ambiguity.

· Possess problem-solving and technical skills including a strong grasp of design and construction principles.

· Excellent communication skills to convey concepts in a clear and understandable fashion. Ability to effectively communicate concepts in English language and local languages (i.e., Mandarin, Cantonese, etc.,) to stakeholders in Asia Pacific, in both oral and written forms.

· Discipline adherence to schedules and consistent performance on deliverables.

· Good documentation and customer service skills.

· Maintain a professional, neat, and well-groomed appearance.

Technical Skills and Knowledge:

· Strong knowledge of construction and design processes within the luxury segment of hospitality.

· Solid understanding of hotel planning principles. Fluent with architectural, engineering, and design industry terminology and practices.

· Ability to coordinate and cross-reference design drawings from multiple disciplines.

· Possess various computer skills including CAD/other drafting software, creative software, Microsoft Office skills, Bluebeam, and Adobe Acrobat.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• The principal speech writer will support and create all forms of written content including presentation materials for SMU President in her role as lead spokesperson for SMU across local and international platforms to enhance the brand and reputation of SMU.
• The role will develop compelling content on various topics and include content that clearly conveys the meaningful impact SMU makes through its education, research and global engagement, with focus on its three strategic priorities to realise SMU Vision.
• In speech writing and content development, the role will need to capture the personality/voice, vision, and priorities of SMU President on a wide range of topics clearly and crisply.
• Other duties include conducting research, developing, writing and editing a wide variety of materials including quotes, video scripts, speeches, talking points, background materials, narratives, opinion-editorial and thought leadership pieces.
• There will also be occasions where subject matter experts will be interviewed, and complex ideas will need to be translated into simple, memorable, and powerful stories.
• The role will be part of the corporate communications team who works on SMU President's communication strategies and thought leadership narratives and will report to the head of corporate communications.

• A bachelor's degree in journalism, English, literature, communications, creative writing, or a similar discipline. A master's degree is preferable.
• Keen interest in current affairs, and geopolitical and socio-economic issues and is also intellectually curious.
• A good understanding of public speaking, aware of language subtleties and always crafts the speeches with the audience in mind.
• Excellent research skills and ability to work independently.
• Strong strategic, analytical thinking skills, with demonstrated excellence in creating and articulating ideas.
• Exceptional writing, editing and oral communications skills ability to produce compelling content for internal and external audiences to achieve desired results.
• Adept at creating PowerPoint slides that convey compelling visual information to various audiences.
• Strong organisational skills with ability to successfully manage multiple assignments simultaneously and at speed while collaborating with multiple teams across the university.
• Experience in integrated communications, including knowledge of earned, paid, owned and shared media.
• Creative, state-of-the-art communications knowledge who understands emerging technologies, communication best practices, and has a passion for exploring new methods of communicating.
• Ability to remain resilient and work well under pressure as this role must deliver high-quality communications under tight deadlines, with excellent attention to detail.
• Demonstrated teamwork and collaboration in a professional setting.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Join one of the world’s leading crypto exchanges, shaping the future of digital assets. As the Backend Technical Director, you’ll play a key role in driving technology strategy and innovation for a platform that powers millions of traders worldwide. This position offers the opportunity to influence the development of advanced products and contribute to the rapidly evolving crypto landscape.

Key Responsibilities:

• Strategic Leadership: Collaborate with the CTO to develop and implement the company’s technology strategy, ensuring alignment with the long-term vision and goals of a global crypto platform.
• Team Management: Lead and oversee a skilled technology team, handling recruitment, training, and performance management to foster a high-performing and innovative environment.
• Product Development: Direct product development efforts, ensuring technical excellence, timely delivery, and continuous improvements that enhance the platform's capabilities.
• Platform Stability: Ensure the stability, security, and scalability of the technical infrastructure, proactively managing risks to maintain seamless operations.
• Cross-Departmental Collaboration: Work closely with Product, Sales, and Customer Support teams to align technology solutions with business objectives and user requirements.

What We're Looking For:

• Educational Background: Bachelor’s degree in Computer Science or a related field; a Master’s degree is a plus.
• Experience: 10+ years of technical management experience, including leading at least two teams, with 3+ years in trading system projects or financial technology.
• Global Perspective: Capable of managing geographically dispersed teams and bringing a global outlook to crypto technology projects.
• Strategic Thinker: Skilled in formulating long-term development strategies in a fast-moving crypto environment.
• Leadership & Team Building: Demonstrated ability to lead and motivate teams to achieve goals in a dynamic and innovative setting.
• Communication Skills: Strong interpersonal skills for effective collaboration across departments and with stakeholders.
• Technical Problem Solving: Expertise in architectural design and hands-on problem-solving to guide the team in addressing technical challenges.

What’s In for you :

• Innovate in Crypto: Contribute to a company at the forefront of digital finance.
• Global Impact: Shape technology that serves millions of users worldwide.
• Dynamic Environment: Operate in a fast-paced industry where change is constant and innovation is crucial.

SCOPE

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

We are seeking a visionary director of Smart Industry and Innovation to spearhead our company’s digital transformation journey. This role will be pivotal in fostering academic collaborations, developing cutting-edge automation tools, leveraging AI/ML technologies, and driving global IT programs. The ideal candidate will be instrumental in exploring MES solutions, developing cost-effective vision systems, and conducting technology benchmarking.

Core Roles and Responsibilities

1. Industry 4.0 Leadership: Steer our company’s digital transformation in alignment with Industry 4.0 standards, integrating IoT, cloud computing, big data, and cybersecurity into our business models.
2. Academic Partnerships: Establish collaborations with universities to leverage their expertise and resources, including joint research projects and talent acquisition programs.
3. IT Strategy Development: Formulate IT strategies that align with our company’s needs and existing technology, identifying opportunities for innovation and making strategic recommendations.
4. MES Solutions: Identify and implement MES solutions to optimize operations across our sites, overseeing their integration into our existing IT infrastructure.
5. Solution Interoperability: Ensure the interoperability of our solutions, working closely with various teams to ensure seamless integration of our systems and technologies.
6. Industry Trend Analysis: Stay abreast of the latest trends and technologies in Industry 4.0, attending industry events, reading relevant publications, and maintaining a strong industry network.
7. Benchmarking and Technology Exploration: Conduct benchmarking studies and explore new technologies that could significantly impact our organization, leading their implementation when appropriate.
8. Automation Tool Development: Identify and implement SECS/GEM tools to enhance our automation capabilities, training staff to use them effectively.
9. AI/ML Implementation: Leverage AI and ML technologies to optimize operations and decision-making processes, implementing predictive analytics, natural language processing, and machine learning algorithms.
10. Vision System Development: Develop cost-effective vision systems for assembly and testing to improve efficiency and quality.
11. Global IT Program Leadership: Lead the planning and execution of future global IT programs, setting strategic goals, managing project timelines and deliverables, and coordinating with international teams.

Job Specifications (Qualifications/Experience/Skills & Knowledge/Personal Qualities)

• Master’s / PhD in Engineering, Computer Science, or a related field
• Minimum 12-15 years of relevant working experience in the assembly process semiconductor from wafer fabrication to testing.
• Experience in semiconductor equipment maintenance and integration
• Experience in semiconductor process from wafer fabrication to test
• Strong understanding of Industry 4.0, automation tools (especially SECS/GEM), AI/ML, and MES solutions
• Proven experience in leading digital transformation initiatives
• Excellent leadership and communication skills
• Self-driven and has excellent problem solving and organizational skills for daily support and managing on-going and future programs
• Able to communicate and present effectively in small and large groups
• Able to work independently and as a team player with customers and world-wide cross-functional teams within the organization
• Must be proficient with MS Office Suite (Excel, Word, and PowerPoint)
• Able and willing to travel when needed
• Flexible to work within US, Europe and Asia business time zones

Public Affairs

Ipsos is the world leader in Social and Opinion Research. We provide public sector and NGO leaders, the media and the public with quality research and insight into rapidly evolving public opinion at home and around the world. We help organizations understand volatile, complex trends and political issues. We also help them to shape public opinion, not just to measure it. Our approach goes beyond delivering data. We analyze it, put it in context, and then let our clients know how they can best translate this understanding into efficient and effective policies, programs, communications strategies, and marketing initiatives.

ROLE & RESPONSIBILITIES

To be trusted with work with the Ipsos brand for the good of the business

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management.

• Responsible for the actions and activities of the team (with business area Director)
• Recruitment of junior staff
• Profit and loss+ responsibility for projects that one is managing and business area
• New business generation and existing client development plans (with business area Director)
• Problem resolution and ownership of results
• Directorscomplex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Use advanced research techniques and apply them appropriately
• Demonstrate Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and the relationships with existing clients (client-facing stream)
• Be an ambassador and guardian of the brand for Ipsos, displaying the appropriate knowledge and behaviors
• Significantly contribute to the strategic direction of the business area, implement agreed plans and actively support the Division and Company
• Make significant contribution to our work area(s) in terms of business generation/profit
• Challenge and mentor junior staff in research skills and their career development
• Recruit key skills and ensure operational efficiency of Department is maintained at all times.
• Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
• Deliver required team financial performance (with business area Director)
• Keep abreast of current trends within market research and competitors, in order todevelop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Keenness to learn and proactive self-development and development of others.
• Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, ideally including a min of two targeted account face-to-face meetings/year)

Manage the team to:

• Handle a number ofdifferent projects at once, ensuring time, budget and profitability requirements are met
• Produce outputs and research that are of high quality and consistent with agreed outputs
• Produce proposals that meet and where possible exceed the brief requirements
• Ensure all questionnaire facilitate strong data collection capability
• Provide accurate analysis and interpretation of data
• Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will.

JOB SUMMARY

The purpose of this position is to serve as the primary client contact for delivery of facilities management services and manage multiple facilities management functions.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Directs facility management staff to deliver service levels within the prescribed budget to the client.

Reviews client's strategic plans and determines appropriate staffing levels to meet expectations.

Reviews capital project and operating budget reports for multiple properties. Creates action plans to improve financial position(s).

Manages negotiations for contract services.

Reviews various facilities management reports. Meets with client management team and appropriate departments to discuss, resolve and discrepancies.

Other duties may be assigned.


SUPERVISORY RESPONSIBILITIES

Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE

Bachelor's degree required. Minimum of eight years of related experience and/or training. Prior supervisory experience required.


CERTIFICATES and/or LICENSES

Facility Management certification preferred. Driver's license may be required.


COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.


REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


OTHER SKILLS and ABILITIES

Intermediate skills with Microsoft Office Suite, Outlook, intranet/internet. Ability to use work order system. Working knowledge of architectural, electrical, and mechanical systems. Working knowledge of leases, contracts and related documents.


SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.