Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

The role of the Distribution Surveillance Officer reports to the Lead, Distribution Audits and Surveillance. The candidate is required to support the Distribution Monitoring team in driving the analytics capabilities and insights to better identify emerging Distribution risks.

The candidate will also support the Lead, Distribution Audits and Surveillance in monitoring the trends of complaints, investigations key compliance risk indicators and sales metrics, which will be reported back to the different Governance Committee(s) in the form of regular MI reporting.

Job Description:

Distribution Monitoring

• Administer the firm-wide market conduct risk framework to better manage Distribution market conduct risks.

• Leverage analytics capabilities and insights to better identify emerging Distribution risks. This includes monitoring trends of complaints, investigations key compliance risk indicators and sales metrics.

• Engage and conduct trainings with distribution channels to discuss and create awareness on market conduct and sales compliance issues.

• Undertake social media scanning and monitoring to identify online postings that are not in compliance with regulatory or Company requirements.

• Provide regular MI reporting to Governance Committee(s) relating to market conduct, fraud and sales metrics.

One Sanction Framework

• Maintaining the central depository of any issuance of meted sanctions in PACS through the One Sanction Framework.

• Handling any internal or external queries relating to One Sanction Framework and Police Orders/Prohibition Orders from the Police or MAS.

Distribution Audits

• Conduct agency reviews to assess Prudential Supervisors' compliance with supervisory competence standards in accordance with MAS / LIA Guidelines.

Others

• Undertake ad-hoc tasks, projects or reviews as directed by Head of Distribution Monitoring or Head of Distribution Business Partner.

Who we are looking for:

Competencies & Personal Traits

• Self-motivated and driven

• Analytical and attentive to details

• Basic understanding of the insurance industry and operations

• Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines

Working Experience:

• Preferably 1-2 years of experience in a compliance role in a financial institution or similar

• Preferably with experience in dealing with Distribution functions

Professional Qualifications:

• Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance)

Education:

• Degree, preferably in Business, Insurance or Finance related fields Language:

• Strong command of the English language

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

ARE YOU SEEKING FOR GROWTH YET YOU WANT A FULFILLING CAREER?

Be ready to embark on a journey which offers you an exciting opportunity!

HERE’S A SHORT INTRO OF WHO WE ARE

Since 2005, finexis has been more than just a financial services provider – we are lifelong confidantes, guiding clients through every stage of their financial journey. As the largest and fastest growing independently-owned financial advisory firm in Singapore, we are proud to have over 900 consultants and staff, $1 billion in assets under advisory, and strategic partnerships, that establish us as a market leader in personalised financial services.

We deliver tailored financial solutions in wealth management, investment planning, and risk management, all driven by our mission to impact lives beyond finance.

WHAT TO EXPECT

We are looking for a highly motivated individual with a knack for customer service and able to listen, engage, and communicate well with the respective stakeholders.

This person will be someone who will help in supporting our Distribution targets and initiatives as well as oversee & influence a group of Agency Sales Managers or Directors. He / She has to be comfortable working independently to solve problems and be resourceful. Ready to ditch the status quo and dive into something exciting? We want YOU!

WHAT YOU’LL DO

• Support Distribution targets and initiatives and oversee and influence a group of Agency Sales Managers or Directors
• Achieve Distribution Production & Recruitment Targets
• Develop and Support Distribution Targets and Initiatives
• Develop and recommend appropriate initiatives to drive and achieve sales targets, business plan, and various project KPIs.
• Connect and influence key group of Sales Directors/Managers

WHO YOU ARE

• Must have M5, M9, M9A, M8, M8A, HI CMFAS papers
• Good BSC grading
• Clean compliance record with no complaints
• Prior experience engaging and managing agency team or agency managers
• At least 3 years of relevant experience in the Finance Industry, with at least 1 year in sales
• A good understanding of the FA market, product knowledge, and good analytical skills will be advantageous

Role

• Working together with the Head of IBD and other members of the IBD team, develop and implement the sales strategy to promote the firm's investment solutions
• To drive growth in AUM sales in assigned distribution channel and provide broad based team support in the distribution of Nikko AM suite of fund solutions in Singapore and in the region

Key Responsibilities

• Increase profile and penetration of Nikko AM's fund solutions in targeted client base. Deliver on AUM and revenue targets within assigned channels
• Develop a clear understanding and be fully conversant with Nikko AM solution set and be able to provide credible explanations to intermediary clients. Possess the ability to sell the value proposition to a broad audience demonstrating a thorough understanding of the investment process and Nikko AM business model
• Provide client focused content and presentations in response to client enquiries. Support key target market segments and clients, prioritize to focus efforts on highest opportunities in line with business development priorities
• Work with wider Nikko AM teams to maximize success. Coordinate and ensure these resources are brought to bear to maximize effectiveness in a resource-considered manner
• As appropriate, represent Nikko AM for broader client engagement needs, i.e. conferences, seminars and roadshows.
• Manage collateral and client database. Remain well informed on industry and regulatory issues. Stay abreast of strategy, research and product efforts within the firm

Taking direction from the Head of Intermediary Business Distribution and working closely with the business development team to:

• Ensure expedient and accurate resolution of all incoming inquiries by intermediary clients
• Prepare and produce general and customized sales decks/ presentations that comply with regulations, Nikko AM’s company policies and strategic sales themes. Perform basic macro market research from reliable primary and secondary sources for the preparation of sales and marketing content, sales deck and presentations
• Assist with collateral production process to ensure continuity of product and compliance approval
• Assist on new intermediary account on-boarding specifically with know-your-customer and anti-money laundering procedures
• Support servicing requirements for existing client base, and where appropriate, prospect and educate potential new-to-business intermediary clients
• Assist on completing account mapping, sales plan including servicing requirements and call program
• Collect, categorize and maintain updated client data, mapping the clients’ profile, organizational structure, key contacts and relevant opportunity/ priorities
• Assist in preparing business development activity and prepare summary sales reports for management
• Collect and report sales feedback to the product development team
• Perform competitor analysis by gathering and evaluating relevant market intelligence
• Assist business development team to coordinate cross selling opportunities where appropriate communicate and coordinate with internal departments on day-to-day sales and non-sales related matters

Knowledge and Skills

• Sound investment knowledge and understanding of financial markets.
• Must have outstanding written and oral communication skills in English. Fluent Mandarin is highly preferred, a 3rd Asian language a plus, to interact effectively with retail customers/prospects
• Able to present well to all levels of audience
• Strong intellect, high integrity, high quality standards. Strong control environment awareness and attention to detail
• Must be self-reliant, resourceful and proactive, at the same time a team player who is able to operate credibly and leverage the firm’s resources and global infrastructure
• Highly motivate individual with a commitment to excellence

Experience and Qualification

• BA/BS degree in related field (Economics, Finance, Accounting)
• 5 – 6 years’ experience in a high quality, multi-product investment firm with proven expertise in selling complex investment products to intermediary clients and managing client relationships
• Experience in Asset Management, Financial Advisor business model and or Private Banking Channels

KEY ACCOUNTABILITIES

• Oversees and plays an integral part in the development and implementation of CX strategy and plans, ensuring all areas of the business from product proposition development, digital and channel services, sales and marketing, branding and communications, customer communications and contact points, claims and operations are interrelated and integrated to relay one seamless CX.
• Champions the Voice of Customer (VOC) programme and feedback is collected, analysed and disseminated into the business for consideration / execution and delivery.
• Manages the ongoing synthesis of relevant Customer data, business analytics and intelligence, to increase effectiveness and efficiency, vision and principles and uplift CX and Customer Loyalty.
• Designs and develops best in class digital customer experiences across all technology driven interfaces.
• Manages all user experience, working with IT to ensure simplicity of all front end design, and that the customer is at the heart of all design.
• Manages customer communication touchpoints including but not limited to service & customer information emails, app communications, Chatbot & LiveChat.
• Manages the Service Call Centre, ensuring customer service levels are kept above industry benchmarks. Further, the role ensures the right protocols/procedures for front-line facing employees to enhance the customer experience.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s or master degree in business, marketing, communications, public relations or related field.
• A 10+ year career, preferably spanning both line and staff functions, with demonstrable operational and public-facing results.
• Proven experience in transforming customer operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
• Experience influencing large customer-facing teams with metrics that demonstrate improvements in both customer satisfaction and cost management.

KNOWLEDGE & TECHNICAL SKILLS

• Ability to oversee customer research and analysis, able to develop, implement, and cause adjustment to functional strategies and plans to ensure competitive pricing, customer satisfaction, innovative product development.
• Experience managing Voice of Customer Programs
• Ability to oversee the development and initial implementation of UX opportunities that meet the growth objectives of the business.
• Ability to manage performance data, analyse and report results e.g. NPS, CXI and recommends/takes corrective actions to ensure the achievement of mission and CX objectives.
• Ability to people manage and lead a large team as well as projects
• Strong digital know how

You will be part of the team to gather intelligence and perform fact-finding investigations to support early detection and intervention of potential misconduct or market abuse issues by distribution representatives. In the investigative role, the officer will review and investigate independently allegations of reported misconduct and through proactive monitoring.

• Conduct assigned investigations and ensure that conclusions are based on a complete understanding of the issues, circumstances and risk
• Prepare investigation reports
• Prepare management reports related to investigation findings
• Perform checks on adverse records and other related issues for business units
• Analyze types and modes of agency unethical practices and market misconducts
• Identify trend analysis on key risk indicators to identify emerging risk of misconduct or new initiatives
• Leverage findings from various data sources to identify areas of concern requiring further investigation, and to identify clusters of issues or risks
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Requirements:

• Degree holder in any discipline
• 1-3 years of compliance / investigation / sales experience in Financial Services or Insurance Industry would be an added advantage
• CMFAS qualification (M5, M9, M9A and HI) would be an added advantage
• Proficient in MS Office (Word, Excel and PowerPoint)
• Meticulous, systematic, able to work well independently and as a team in a fast-paced environment
• Strong analytical and problem-solving skills
• High level of integrity and accountability of work
• Take initiative to improve current state of work and adaptable to embrace new changes

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

You will be part of the team to gather intelligence and perform fact-finding investigations to support early detection and intervention of potential misconduct or market abuse issues by distribution representatives. In the investigative role, the officer will review and investigate independently allegations of reported misconduct and through proactive monitoring.

• Conduct assigned investigations and ensure that conclusions are based on a complete understanding of the issues, circumstances and risk
• Prepare investigation reports
• Prepare management reports related to investigation findings
• Perform checks on adverse records and other related issues for business units
• Analyze types and modes of agency unethical practices and market misconducts
• Identify trend analysis on key risk indicators to identify emerging risk of misconduct or new initiatives
• Leverage findings from various data sources to identify areas of concern requiring further investigation, and to identify clusters of issues or risks
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Requirements:

• Degree holder in any discipline
• 1-3 years of compliance / investigation / sales experience in Financial Services or Insurance Industry would be an added advantage
• CMFAS qualification (M5, M9, M9A and HI) would be an added advantage
• Proficient in MS Office (Word, Excel and PowerPoint)
• Meticulous, systematic, able to work well independently and as a team in a fast-paced environment
• Strong analytical and problem-solving skills
• High level of integrity and accountability of work
• Take initiative to improve current state of work and adaptable to embrace new changes

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

-Oversee daily operations to ensure smooth and efficient service

-Manage staff scheduling, training, and performance

-Maintain excellent customer service standards and resolve guest concerns professionally

-Monitor inventory, order supplies, and manage costs

-Uphold the restaurant's standards for cleanliness, presentation, and ambiance

-Collaborate with the kitchen team to deliver exceptional dining experiences

-Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

-Ability to stand for long periods and work late nights.

-Ability to work on weekends and public holidays.

Description:

- Establish and maintain effective liaison and high level of communication with all business leaders and officers of governmental organisations of countries in Asia Pacific region.

- Planning research projects with in-house and/or external researchers and conduct research and analysis on economic, financial and industrial policies of Singapore, Malaysia, Taiwan, and Brunei. Research and analysis on regional topics in Asia Pacific are also expected.

- Responsible for reporting to and closely communicating with HQ in Japan of the latest situations and policy analysis of Asia Pacific region.

- Responsible for administrative matters in the office including budget, compliance as well as looking over membership / research contracts with think-tanks and consultants in the region.

- Business trips to Malaysia, Taiwan, Brunei and other countries in Asia Pacific.

- Support industrial analysis and policy analysis conducted by HQ in Tokyo as regional headquarter in Asia Pacific region.

Requirement:

- More than 3 years of relevant experience in the field of finance to infrastructure/ energy/ manufacturing projects.

- Capable of handling hands-on arrangements by himself/herself and to handle multiple tasks.

- Experience in the financial sector / government sector is preferable.

- Frequent overseas travelling is expected.

- Good understanding in applicable laws, regulations, guidelines and the common code of conduct regarding information security of financial and Japanese government-related sectors.

- Japanese language skill of at least JPLT N1 Level would be desirable as it is essential to read and fully understand internal documents and for regular presentation and reporting directly to HQ in Japan.

- Good working knowledge of Microsoft Word, Excel and PPT as well as economic databases such as Bloomberg and CEIC is preferable.

Manager – Deposits & Remittances

Job descriptions

Responsibilities

Customer Relationship Manager

• Better Customer Service to ensure complete customer satisfaction

Branch Operation & administration

• Smooth functioning of daily routine.
• Proper Leave Management of staff.

Business Development

• To achieve corporate business goals in conformity with high ethical standards.

Onboarding of a client as well as ongoing Customer Due Diligence of existing clients.

• Ensure no new Non Resident customer is on boarded.
• Proper CDD of prospective customer in line with MAS 626.
• No account should be open for customers who insist on anonymity or use fictitious name.
• Name Screening of the prospective customer against latest sanctions list such as UN/EU/OFAC/MAS/existing STR database etc.
• Proper Risk Classification of Customer.
• Establish policy and procedure for ongoing review of existing customers.
• Authorisation of account opening and closing.

Updation of Policy & Procedures

• Timely updation of department policy and procedure in line with latest MAS 26 guidelines and implementation.

Review of Service charges

• Annual review of service charge.

Handling of Dormant, Blocked Accounts, Suspense A/cs, Hand Delivery of Mails

• Ensure timely marking of accounts as Dormant.
• No account should be made operative or unblocked without approval of senior management.
• Close Monitoring of not-collected mails beyond specific time limit in Hand Delivery of Mails accounts.
• Monitoring of department related suspense accounts.

CTS & E-GIRO

• Timely submission of Clearing and rejection.
• Active participation in the CTS/E-Giro Industry testing with BCS

Cash Management

• Dual control over Cash
• Authorised access to Cash Department.
• Maintenance of Bait Money.
• Security of cash.
• Timely Lodgment/withdrawal of cash with MAS.
• Timely Availability of festival notes to customers.
• Keep cash within approved retention limit.
• Insurance coverage of cash
• Bank that has possession or comes into possession of any currency note of a denomination of 10,000 Singapore dollars shall not recirculate the note

SDIC coverage

• Timely reporting of Insured Deposits, products and customer base to SDIC.
• To cover all eligible deposits under SDIC.
• Timely and accurate premium payment.
• To keep data error free.
• Co-ordination with SDIC in simulation exercise.

FATCA Compliance

• Identification of FATCA a/cs at the time of on-boarding and ongoing basis.
• Reporting of FATCA to IRAS.

Member in various local committees.

• Participation in ALCO in deciding the deposits rates.
• Active participation in other local committees such as Compliance, Operational risk Management etc.

Monitoring of Transactions including Blocking of transaction

• EDD Monitoring & reporting of High Value Cash Transactions.
• Monitoring of related party transactions & group transactions.
• EDD Monitoring of MR/HR customers & HR Countries transactions.
• Monitoring of movement of Blocked to unblock, dormant to active.
• Review of all monitoring reports in view of STR and filling for STR, wherever warranted.

Daily oversight of Department

• Review of General Ledger Balance on business parameter.
• Daily Monitoring of suspense outstanding.
• Daily monitoring of outstanding in settlement a/cs
• Monitoring of TOD, if any.

Submission of Regulatory/HO statements

• Submission of various regulatory and HO statements as per schedule without any delay with accuracy.

Attending Various workshop organized by MAS/ABS etc.

• To attend all the workshop/ consultations as and when organized and put process and changes in policies according to latest changes.

Attending Various Internal/External Audits

• Liaisoning with auditors for smooth completion of audit.
• Attending the auditors and immediate addressing to the issues highlighted by the auditors.

Staff meeting & knowledge testing, encourage staff to complete the online e-learning of AML and PDPA.

• Appraising all the department staff for the latest changes if any.
• To discuss issues in Staff meeting, if any.
• Conduct Regular test on the policies and process to knowledge up to day.

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

REMITTANCES:

01. Downloading of TT OUT Application from email.

02. Checking & Releasing TT OUT Transactions.

03. Verification of INCOMING TT Messages.

04. Verification of RTGS INR Payments.

05. Sending TT OUT advices to customers by email.

06. Submission of survey reports and reply to MAS (Regulator) queries regarding remittances.

07. Downloading JP Morgan Chase Statement.

08. Coordination with customers for obtaining supporting documents for the TT OUT and TT IN transactions and documents required for compliance queries.

09. Coordination with compliance department for obtaining approval for High Risk Transaction.

10. Oversight and monitoring of the remittance centre at Serangoon Road.

11. Attending queries of customers.

12. Call back for TT OUT transaction as and when required.

13. Follow up with Indian Branches for NRI customer issues.

14. Attending customer Calls.

15. Attending the Concurrent Audit Report.

16. Attending Compliance Queries and Audit queries.

17. Monitoring of Transactions for customers including walk-in.

18. Review of Remittance Charges

19. Updation of Policy & Procedures

20. Fixing of Exchange Rates for customers with dealer.

21. Screening of Wire-transfer’s against latest Sanctions

22. Verification of RTGS/Wire-transfer for walk-in customer

23. To facilitate NRI customer in opening NRE/FCNR/NRO accounts back in India and for their ancillary needs such as documents verification etc.

24. Leave Management of staff.

25. Timely rejection of payments/blocking of payments where mandatory information are not available and review of STR aspects, if required filling of STR

26. Issuance and monitoring of Remit cards.

27. Blocking of remittance where 100% match is for Sanctions and filling of STR. Review of all monitoring reports in view of STR and filling for STR, wherever warranted.

28. Reconciliation and monitoring of MAS and Rupee Nostro a/c with Mumbai overseas branch including CITI Bank funding for USD clearing.

29. Passing of un-reconciled entries highlighted by Reconciliation department.

30. Cash transaction management for walk-in customers

31. Monitoring of U-turn transactions.

32. EDD Monitoring & reporting of High Value Cash Transactions.

33. Monitoring of MR/HR customers & HR Countries transactions.

34. Staff meeting & knowledge testing.

35. Any other job/duty assigned by Dy.Chief Executive / Chief Executive.

36. Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

Credit In charge (Overall In Charge of credit and related functions such as trade, syndication)

Job description

Responsibilities

Due diligence on borrowers

• Due diligence on prospective clients before taking up the proposals on board and at time of review which includes obtaining ACRA, D&B, status reports from banks, statements of accounts with existing banks and market reports. Checking the names with RBI defaulters list and litigations etc. against the company / directors /shareholders.
• Ensure necessary CDD / AML & CFT measures are in place in relation with promoter’s background and business, including any adverse media reports.

Screening of prospective & existing borrowers

• Carry out screening of directors / shareholders in world compliance check and obtain KYC documents.
• Risk rating of customers based on nature, place of incorporation, jurisdiction of incorporation, corporate shareholders, suspicious transactions, tax litigations and politically exposed persons etc.

Credit rating of borrowal accounts

· Carry out credit rating of the customer as per internal rating model. The model is based on the financials and other aspects including management, industry and past experience to arrive at risk rating and pricing. Our internal rating model (OVS model) is devised by KPMG independently and it is well defined, consistent and mapped with regulatory requirements of grading as per MAS 612.

· Credit rating model to incorporate the various characteristics of the borrower, such as key financials indicators, business, industry factors, conduct of account etc.

· Proper grading of accounts as per MAS/RBI guidelines whichever are stringent.

Formulating appropriate Pricing mechanism

• To arrive at pricing of the loan, having regard to risk rating, industry scenario, cost of funds, asset-liability position, operating costs, profit margin and security offered.

Appraisal of financials key ratios & industry

• Analysis of balance sheet, operating statements and cash flow of the borrower and also consider cash flow of group / parent companies to take holistic view of the group.
• Analyse Key financial ratios and compare with benchmark ratios as per policy.
• Analyse the trend of business, compare projections v/s performance and assess business model whether it is self sustained.

Assessment of credit limits

• Assess the requirement of the borrower based on past performance and future trends, trade cycle, and cost of project (for project finance term loans).
• It is also based on credit strength of obligor and our borrower and group exposure limits. Internal rating is carried out without undue reliance on external ratings.
• Syndicated loans are appraised independently without undue reliance on assessment of lead arranger or underwriter of the facility.

Separation of credit origination & Credit approval / Review functions

· Segregation of credit sourcing and appraisal to be ensured and guidelines to be laid down for distancing of operations & appraisal process.

Security, including collaterals

· Collaterals & guarantees may be obtained as credit mitigation measures.

Lending to Single Group

· All proposals should incorporate max permitted Single borrower/ Group borrower limits as laid down as per Delegation/ Credit policy guidelines. It is directly linked with bank’s capital structure and RBI guidelines for single and group borrower limits.

Compliance with Regulatory guidelines

· Processing of proposals following the guidelines of RBI / MAS.

Lending to Related parties

• Ensuring Credit granted , if any,
• to concerns related to bank’s Directors/ senior management is done at arm’s length and free from conflict of interest and approved by apex sanctioning authority of the bank.
• (Board of Directors)

Formulation , Review & updation of policies, procedures and manuals

• Annual review and update policies, procedures and manuals in line with latest regulatory guidelines and in line with prevailing economic environment on annual intervals.
• Policy should lay down the conditions and guidelines for identification, measurement, evolution, and monitoring, reporting and mitigation of credit risk at both individual obligor and portfolio levels. It should be well defined documented, consistent and adequate for nature and complexity of our business activity and it should be approved by the Board of Directors.
• Roles and responsibilities of staff involved in management of various credit functions to be laid down
• Operational guidelines to be documented and set out in sufficient details for effective implementation by operational staff.

Delegation of authority

· All credit proposals to be put up to appropriate delegated authority as defined by in delegation of powers, issued by Head Office from time to time. This is based on quantum of exposure, risk rating of the obligor and tenor of credit. It is treated as secured and unsecured on the basis of security / collaterals offered against the facility.

Audit compliance

· Addressing previous internal/ external/ statutory audit observations.

Mechanism for approving excesses beyond sanctioned limits

· Evaluate & process requests of customers for Ad Hoc / TOLs / modification in sanction terms.

Periodicity of credit reviews

· All credit accounts to be reviewed at least once a year.

· All Special mention accounts to be reviewed from monitoring perspective at 6-monthly intervals.

· Status review / Short review to be conducted wherever complete data/ latest financials are not available.

· In addition to above, occurrence of any event that may jeopardize the repayment capacity of the obligor may trigger for review of account.

· Testing of financial covenants set out in the facilities.

Monitoring conduct of a/c / overdue position

· Monitoring daily overdue statements to prevent slippage of performing assets into classified category by recovery of overdue position.

Liaison with HO

· Follow up with HO for matters under consideration with them and reply to their observations.

· Reporting of events that may affect the risk perception of the account during the year in addition to reviews.

Upgradation of skills & knowledge of staff

· Impart formal / informal training and conduct weekly test for staff to enrich domain knowledge.

· Attend trainings / seminars / workshops and take online tests on AML /CFT and PDPA.

Reconciliation

· Overall In Charge of Nostro and Vostro account reconciliation

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

The primary role of the Manager / Assistant Manager, Operations is to provide support to the General Manager and any other persons or companies assigned, in a professional and timely manner.

Meticulous and insightful, this individual possesses excellent communication, negotiation, leadership and people management skills, and is able to work with fellow partners, management and colleagues to execute events within tight schedules and stipulated budget.

This individual must be flexible in terms of job scope and work hours to meet the demands of our fast-paced and dynamic organization. The ideal incumbent will have a cheerful disposition, impeccable personal grooming, is highly independent, resourceful and takes initiative, and has effective communication, time management, planning and organizational skills.

Job Responsibilities

• Define types and scale of the projects, propose a suitable venue, and develop event layout and seating plans
• Maintain good relationship with all stakeholders and source for new stakeholders when required
• Liaise and negotiate with all stakeholders, balancing cost efficiency and optimum performance for the events
• Create and propose profit and loss budget for different project profiles
• Oversee and develop operation plans from the start to the end of the events, including contingency and risk management plans
• Coordinate with vendors such as transportation, accommodation, production, ticketing agent and venue to ensure adherence to event plans, budget and ensuring everything runs smoothly and accurately
• Oversee and manage event expenditure within events budget, liaise with finance on invoicing and payment matters to ensure timely settlement
• Manage and liaise with artiste management on the requirements for the events
• Manage all escalated customer enquiries, requests and feedback promptly and professionally
• Comply with various event’s policies and procedures to ensure that they are within government rules and regulations
• Manage a team of 3-4 members in the operation department and tasking them to different projects
• Evaluate latest technology trends that can be leveraged to spur innovation in events and customer experience
• Recommend measures to improve processes, always strive to do better and adopt best practices
• Resolve all project issues and deviations to ensure that projects are executed as planned
• Review project deliverables to ensure that they adhere to event plans
• Explore and manage all other projects within the team such as exhibition, merchandise and customer experience programs
• Support ad hoc projects as directed by the General Manager

Job Requirements

• Possess at least a Diploma with specialization in Events Management, Mass Communication or Project Management preferred
• Preferably at least 4 years of relevant project management experience, preferably in the field of Events, Entertainment or Exhibition
• Strong interest in the music/entertainment or exhibition industry and possess great knowledge in music trends
• Great attention to detail, is highly responsible and takes pride and ownership in work done
• Excellent people managing skills
• Highly independent and resourceful team player with impeccable integrity
• Strong communication, negotiation, interpersonal, quick problem-solving, time management, and planning and organisational skills
• Able to multitask, work well in a diverse and dynamic environment and under pressure during events
• Fluent in written and spoken English; other language proficiency such as Mandarin/ Korean/ Cantonese is a plus given that you will be interacting with artiste and team who are from other countries and might only speak comfortably in their native language
• Comfortable and have readiness to work longer and irregular hours including weekends during event period

About FutureChina

The FutureChina (FC) division focuses on trend watching, topical studies and content curation on China’s economy and international relations with Singapore and other countries. It is in charge of curating and delivering the Business China’s annual flagship event – the FutureChina Global Forum (FCGF), an international platform for business leaders and experts to share their geopolitical and economics views and assessments regarding China. The team is also responsible for the Business China Award, which aims to honour outstanding individuals and enterprises for their contributions to Singapore-China relations.

The FC division maintains a strong corporate and government network in Singapore and the region and brings in exclusive value & China’s insights to Business China’s corporate members. The team also conceptualises and implements programmes helmed by Political Office Holders (POHs) and prominent business leaders.

This role allows you to be in the thick of exciting research, analysis and discussions on the current and future developmental trajectory, economic and business trends in China, and with China and Chinese businesses in other countries.

Job Duties & Responsibilities

1. Develop and manage the implementation of FC programmes
2. Research and curate content for the various programmes
3. Identify, cultivate and secure potential partners and sponsors for programmes
4. Drive business development, recruitment and marketing of assigned programmes and events
5. Engage partners for current and new programmes
6. Drive the corporate membership strategies and implementation
7. Create overseas engagement opportunities and events to value-add to Singapore-based companies, corporate members and young working adults
8. Any other tasks, duties or responsibilities designated by Director or CEO

Qualifications and Requirements:

1. Effectively bilingual in English and Mandarin – written and verbal communication skills
2. Bachelor’s Degree or Higher Degree in Business, Marketing, Chinese Studies, Social Science, Public Relations, Journalism, International Relations, or other relevant disciplines
3. Good knowledge and interest in China and International relations
4. At least 3-5 years of relevant working experience or at least 2 years of working experience in research, China-related work and events management, such as organising forums
5. This is an individual contributor role, although you may lead project teams. Being a self-starter is essential, especially stakeholder/partner engagement/management
6. Singapore Citizens and Singapore PRs are welcome to apply

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

• Plan, develop and manage bancassurance business portfolio with Bank partner(s).

• Identify and develop retail distribution opportunities with Bank partner(s).

• Develop and deliver digital initiatives and innovations to improve customer experience and to support the growth of consumer segments business.

• Ensures business handled is in line with the Company's underwriting guidelines and service standards.

• Ensure compliance with all laws, regulatory provisions and Company policies as are relevant to the role.

• Tertiary qualification and/or professional insurance qualifications

• Certificate in General Insurance (BCP/PGI) and Cert HI

• At least 5 years of relevant working experience in partnership development, marketing, or distribution of insurance, banking, financial services.
• Experience in managing insurance programs, affinity products or service programs.

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 2-5 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Job Responsibilities:

You will be part of the team to gather intelligence and perform fact-finding investigations to support early detection and intervention of potential misconduct or market abuse issues by distribution representatives. In the investigative role, the officer will review and investigate independently allegations of reported misconduct and through proactive monitoring.

• Conduct assigned investigations and ensure that conclusions are based on a complete understanding of the issues, circumstances and risk
• Prepare investigation reports
• Prepare management reports related to investigation findings
• Perform checks on adverse records and other related issues for business units
• Analyze types and modes of agency unethical practices and market misconducts
• Identify trend analysis on key risk indicators to identify emerging risk of misconduct or new initiatives
• Leverage findings from various data sources to identify areas of concern requiring further investigation, and to identify clusters of issues or risks
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Requirements:

• Degree holder in any discipline
• 1-3 years of compliance / investigation / sales experience in Financial Services or Insurance Industry would be an added advantage
• CMFAS qualification (M5, M9, M9A and HI) would be an added advantage
• Proficient in MS Office (Word, Excel and PowerPoint)
• Meticulous, systematic, able to work well independently and as a team in a fast-paced environment
• Strong analytical and problem-solving skills
• High level of integrity and accountability of work
• Take initiative to improve current state of work and adaptable to embrace new changes

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

The person will conduct agency reviews and trend analysis to identify potential gaps and areas for improvement, and implement enhanced framework for the distribution reps so that they can conduct proper sales advisory processes for their policyholders and provide them with quality advice and suitable recommendations.

• Provide support for day-to-day operations by assisting in the team’s functions
• Conduct training for representatives on the sales advisory process and point-of-sales system
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines
• Ensure timely reviews and follow up with representatives on cases triggered by Company approved monitoring system, and information via other sources reported to the department
• Assist in developing and implementing communication plans on competency standards
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required
• Perform trend analysis to detect potential sales advisory and market conduct risks
• Address all queries and concerns from various internal and external stakeholders
• Assist in the execution of special projects / initiatives
• Updating of SOPs and internal guidelines when required
• Perform other work as required to meet business needs
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Degree holder in any discipline
• 1-3 years of compliance / investigation / sales experience in Financial Services or Insurance Industry would be an added advantage
• CMFAS qualification (M5, M9, M9A and HI) would be an added advantage
• Proficient in MS Office (Word, Excel and PowerPoint)
• Meticulous, systematic, able to work well independently and as a team in a fast-paced environment
• Strong analytical and problem-solving skills
• High level of integrity and accountability of work
• Take initiative to improve current state of work and adaptable to embrace new changes

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

KPMG Tax Services assists organisations with their tax compliance obligations and help to enhance their commercial value through tax planning, and incorporating tax strategies into an overall business strategy. As part of the integrated global network, the Transfer Pricing Practice in Singapore provides transfer pricing planning, documentation, audit defense, dispute resolution and Advance Pricing Agreement (APA) solutions to large multinational clients.

The role involves:

• Partnering our clients to understand their financial circumstances and organisational objectives and develop effective business solutions tailored to their transfer pricing needs
• Managing the delivery of transfer pricing engagements and identifying opportunities for transfer pricing and other services
• Coaching and mentoring junior staff to build up our transfer pricing capabilities.
• Working closely with Partners to identify business development opportunities

The ideal candidate should possess:

• Possess a university degree and/or post-graduate qualification in Accounting, Economics, Finance, Business or Law; with at least 5 years of transfer pricing experience in a Big 4 audit firm, or a tax authority.
• Possessing an accreditation by SIATP will be an added advantage.
• Have a thorough understanding of the OECD transfer pricing guidelines and international transfer pricing environment.
• Knowledge of Singapore transfer pricing guidelines will be an advantage.
• Have excellent research and report writing skills and analytical mindset.
• Be committed to technical excellence and has an outward-looking, people-oriented personality with great English communication skills.
• Have strong leadership qualities and organisational skills.
• Be strongly driven and committed to deliver cutting-edge solutions for our clients from a wide spectrum of industries.

Only shortlisted candidates will be contacted by the KPMG Talent Acquisition team.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Are you a dynamic and creative communications professional passionate about driving meaningful change?

PBSG is seeking a Manager/Assistant Manager, Development & Communications to lead strategic communication efforts, elevate our brand, and engage stakeholders effectively. In this role, you will play a key part in shaping PBSG’s narrative, amplifying the impact of our programmes and fundraising initiatives, and managing our digital and social media presence.

We are looking for a strategic thinker with a flair for storytelling and a proven track record in communications strategy, digital engagement, and content creation. If you thrive in a collaborative, fast-paced environment and have the resilience and creativity to handle evolving priorities, we invite you to be a pivotal part of our mission.

Key Responsibilities:

1. Strategy Development and Execution:

• Develop and implement comprehensive communications and plans that align with PBSG’s mission, vision, and objectives; regularly review; update these strategies based on risk assessments and lessons learned.

• Monitor industry trends and best practices to adapt and enhance communication strategies, including pro-active cultivation and management of media relations to amplify PBSG’s brand through story-telling and public awareness.

• Develop a crisis communication plan that outlines roles, responsibilities and communication protocol with a designated spokesperson from the Media Focus Group to communicate with the media and the public to manage potential reputational risk(s) from negative media coverage, public perception or social media backlash.

2. Digital and Social Media Management

• Oversee and manage PBSG’s digital presence across various platforms including website(s), YouTube, Facebook, Instagram, LinkedIn, and digital crowdfunding platforms.

• Develop engaging content and campaigns to raise awareness of our programmes and fundraising initiatives.

• Monitor and manage potential risks associated with social media channels where messages have the potential to go viral.

3. Content Creation and Management

• Supervise the creation, writing and editing of communication materials, including Annual Reports, digital fundraising campaigns, website and social media posts, videos, podcasts, presentation materials, letters, speeches, human interest stories, infographics and post-event pages.

• Ensure all content is clear and accurate, consistent with PBSG’s branding and messaging guidelines to avoid any miscommunication.

4. Team Collaboration

• Collaborate with cross-functional teams, including fundraising, programme/volunteer management, etc to ensure co-ordinated efforts and consistent branding and messaging.

5. Communications Development and Policy Implementation

• Monitor trends to stay updated and leverage emerging communication technologies and platforms such as SEO and SMO to optimise online traffic through site structure and content.

• Develop and implement communication policies, processes, and protocols to maintain PBSG’s positive image and reputation.

6. Performance Measurement and Reporting

• Establish key performance indicators (KPIs) for communication efforts and regularly track and report on the effectiveness of communication campaigns.

• Analyze data and insights to make data-driven decisions for continuous improvement.

• Supervise Executive staff, subject to experience of candidate and on a need-to basis.

Requirements:

• Degree/Qualifications in MarComms, Journalism/Public Relations, Sociology or related field.
• Ideally 5 years of working experience in a similar role
• Excellent written and verbal communication skills in English. Ability to communicate in another local language is a plus.
• Strong storytelling abilities and creativity.
• Proficiency in digital marketing tools and platforms, including social media, email marketing, and website management (e.g., WordPress).
• Ability to design graphics using various tools such as Adobe Creative Suite, Canva, or other design software is a plus.
• Video editing skills are a plus.
• Capable of managing multiple projects and priorities in a dynamic environment.
• Ability to work independently and as part of a team for peer influence.
• Resilient and pro-active with strong organisational skills and attention to detail.

Appointment will commensurate with the selected candidate's experience and skills.

To apply, please email your detailed resume and the contact particulars of two referees to [email protected]

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Minimum 3-10 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified

Trust Relationship Manager will be responsible for a portfolio of trusts and/or companies structures.

• Responsible for daily administration of trust and/or companies, including preparing letter of requests, preparing trust review packs for clients meeting, reviewing of letter of wishes, account opening, insurance transfer/purchases, property transfer/purchases etc, revocation, termination.
• Responsible for drafting of appropriate trustee and company minutes and resolutions for structures under care
• Review the accuracy of data recording in the trust system, input by Trust administrator.
• Review periodic reviews deck, investment review and transaction reports prepared for structures under care
• Interact and liaise with private bankers, intermediaries and clients on trust and/or company matters
• Conduct trust review with settlors
• Attend client meetings independently for structures under care or with Senior Trust Manager for complex structures
• Attend to clients’ matters promptly and provide solutions to clients’ queries
• Participation in ad-hoc projects
• Act in accordance with core values (Lasting Value, Integrity, Forward-looking, Respect, Responsibility) of the organisation, and demonstrate the highest standards of business and personal conduct.

Requirements

• Min 4 - 8 years of trust administration experience
• STEP Diploma or a WMI Certificate in Trust Services preferred
• Familiar with local governing trust laws and regulations; and standard AML policies and requirements by Financial Institutions.
• Strong communication and interpersonal skills
• Able to work with little supervision, and has initiative to complete work independently
• Manage clients’ expectations and suggest / provide solutions
• Good time management and organizational skills.
• Eye for details and able to manage multiple priorities.
• Team player

Reporting to the Vice President, Legal & Compliance, the role is responsible for providing support on all legal and compliance matters in relation to OUEH group’s (the “Group”) business across Asia.

Key Responsibilities:

Legal

· Manage all legal matters for the Group’s business, including M&As, JVs and other investments

· Manage broad range of general corporate legal matters, such as drafting, reviewing, advising on and negotiating corporate and commercial transaction agreements

· Provide advice to mitigate legal risk and manage litigation matters and proceedings

· Manage trademarks registration

· Provide advice on the relevant laws/rules/restrictions

· Ensure the Group stays compliant with regulatory requirements under the Companies Act, Listing Rules and related laws and regulations

· Liaise with and manage external counsels in various jurisdictions on various legal matters

· Advise and conduct training on the Companies Act and related laws and regulation including the preparation of training materials.

· Participate in the legal & compliance department’s knowledge management exercise

· Drive and support continuous improvement initiatives, such as reviewing policies and processes of the legal function, collating and analysing data, preparing reports and policy papers, for the general improvement of the legal function and processes

· All necessary reporting and liaison with listed parent company and catalist sponsor in relation to the above responsibilities

Compliance

· Ensure that the Group’s compliance policies are implemented across the Group

· Draft policies/guidance, suggest appropriate controls and ensure compliance controls are implemented

· Keep track of regulatory developments and update existing compliance policies and procedures accordingly

· Handle full spectrum of corporate secretarial matters for the Group, including its local and overseas subsidiaries and associate companies such as:

- Draft various resolutions, minutes of meetings, SGX announcements, filing of statutory returns, annual report and liaison with regulators and the board on corporate governance and compliance matters

- Organise and co-ordinate directors’ and shareholders’ meetings, including attending and preparing board and sub-committee meetings papers and AGM/EGM meeting documents

- Manage communication and relationships with shareholders, including handling inquiries, coordinating shareholder meetings, and maintaining the register of members

- Maintain and file the corporate secretariat records and support periodic audit exercise

- Liaise with and manage registered agents in various jurisdictions on various corporate secretarial matters

Risk Management

· Oversee, co-ordinate and facilitate risk management activities

· Collect risk exposure and risk management information to provide risk reports to internal stakeholders

· Facilitate risk identification and assessment exercises

· Design and implement risk management processes & draft risk management policies and procedures

· Any other ad-hoc duties as assigned from time to time

Requirements:

· Bachelor’s Degree in Law

· Admission to the bar in a common law jurisdiction will be an advantage but not essential

· At least 3-4 years of relevant experience in corporate commercial law acquired in-house or in a law firm

· Sound knowledge of legal advice in general corporate advisory work, including company and contract law

· Familiarity with SGX Listing Rules and Regulations is advantageous

· Completed ICSA or relevant post graduate/ professional qualifications will be an advantage

· Able to organise and prioritise work

· Possess a flexible and proactive attitude

· Able to work independently and be a team player

· Good communication and interpersonal skills

· Good written and spoken English and Mandarin to effectively communicate with international and Chinese affiliates and business partners

· Able to maintain confidentiality on all legal and corporate secretarial matters

Company Overview:

We are a dynamic and innovative company specializing in logistics distribution, online platform sales, and live streaming services. We strive to provide exceptional service to our customers while fostering a collaborative and engaging work environment. As we continue to grow, we are looking for an Operation Manager to join our team.

Job Scope:

• Oversee daily operations to ensure smooth and efficient workflows.
• Develop, implement, and monitor operational processes to improve efficiency and meet business objectives.
• Coordinate with logistics partners and internal teams to ensure on-time and cost-effective delivery of goods.
• Supervise online platform activities, including order fulfillment, product listings, and customer service operations.
• Oversee the setup and execution of live streaming activities, ensuring operational requirements are met (e.g., equipment, schedules, content planning).
• Lead and motivate the operations team, providing guidance, training, and performance feedback.·
• Any ad-hoc duties to be assigned

Requirement:

· Diploma / Degree or other equivalent

· Knowledge of Logistics operations, including warehousing, transportation, and inventory management systems.

· Familiarity with E-commerce platforms and order management tools.

· Understanding of live streaming operations, including technical requirements, scheduling, and content coordination.

· Proficiency in MS Office Suite(Excel, Word, PowerPoint) and experience with data analysis tools for KPI tracking and reporting.

Benefits:

· Salary: Negotiable, competitive salary for outstanding candidates;

· The company provides training and promotion opportunities;

Contact Information:

Please send your resume to [email protected], indicating the position and your name.

We look forward to your joining us!

We regret only short-listed candidate will be notified.