Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for an Education Customer Support Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for an Education Centre Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Position Summary:

The Project Assistant is responsible for essential administrative and project support in planning, financial tracking, reporting, business development activity, project management, meeting management, and administrative processing. Working in tandem with the Leadership Team, the incumbent will anticipate needs and deliver on a wide range of requirements that create efficiency for leaders and projects.

This is a dynamic role with exposure to all aspects of our business, that requires an ambitious self-starter with excellent upwards management skills and with aspirations to become a program manager, or specialist in one of our support teams.

Essential Duties and Responsibilities:

• Leading an exceptional standard of proactive, organized and detail-oriented team and project administrative support, striving to evaluate and systematize our administrative support practices and create a world class standard of excellence in efficient administration on our team.
• Using or learning a full range of key systems (CRM, CoPilot, Financial Management System, Knowledge Management, HR Systems) to interrogate, collect and validate data for regular required team reporting, including Utilization Reports, Revenue Reports, Financial Reports, People and HR Reporting, Pilot Technology Reports, Project Reports and Contracting Reports.
• Automate, draft and prepare responses to routine inquires; work with team to automate correspondence and communication, develop systems of prioritization, work with leadership team to optimize team meeting management, agendas, scheduling and documentation.
• Support project teams as needed with project administration and planning including resource utilization tracking and owning project administrative tasks to be delivered on time and to budget. Supporting the project team with a variety of administrative and logistical tasks as needed, including the development and production of program materials
• Meeting management support, including working with teams to lead team efficiency and strong disciplines in team meeting tracking, preparation, agenda setting, follow up and action tracking, and ensuring these disciplines are always proactively observed and used to drive efficiency and effectiveness.
• Supporting key office priorities and strategic initiatives as they arise, including but not limited to, administrative support on marketing campaigns, technology pilots and outbound business development scheduling, travel planning, administrative processing.
• Represent the team confidently, professionally and thoroughly to ensure operational deliverables meet our needs, including interacting with internal colleagues in other regions and with clients.
• Working closely with our executive directors to anticipate and meet all administrative needs related to their roles, exercising strong upwards management to deliver a world class standard of efficient and effective executive support and gaining exposure and involvement in many aspects of our business, acting as an administrative business partner. 
• Support the preparing and shipping of project and method materials, maintaining project items and stock levels. Track and order materials needed in line with policy.
• Provide support with logistics and planning for business travel, client events and team events.
• Act as a point person for financial management of contractor work orders and invoicing.
• Perform other job-related duties and responsibilities as assigned.

Position Knowledge, Skills and Abilities Required

• Administrative and Organization Management Skills

• Able to set priorities, organize and manage multiple tasks independently without prompting. Able to engage multiple team members to prompt, track, plan, gather data and get tasks completed effectively. Ability to deliver, enforce and influence higher standards of excellence where necessary.
• Anticipates needs; takes proactive approach to work; manages upwards effectively including regular communication, service orientation and logging/tracking progress to bring decisions and issues for resolution. Continuous improvement mindset which drives continual innovation in administrative efficiency.
• Strong and assertive voluntarism to solve for team needs, find new solutions, garner input and lead effective engagement to improve the team’s efficiency. Professional, supportive, positive and service-oriented demeanor at all times, with strong business acumen to aid prioritization and client/market-centricity.
• Meets deadlines; manages time effectively; accountable for all aspects of the role; sets guidelines and timelines and holds self and others accountable for delivery to achieve excellence. Strong attention to detail; focused on quality, excellence and professional business acumen.
• Data and numeracy oriented. Ability to use or learn multiple administrative, financial and client IT systems to work effectively and to support with data-driven reporting.

• Client Relationship Management

• Ability to establish professional and personal credibility with colleagues, clients, faculty and venders; owns relationships
• Strong interpersonal and communication skills, confident and ability to engage multiple stakeholders to achieve the most optimal outcomes (e.g. deliverables, tasks or reporting)

• Technical Skills

• Project management capability
• Proficient in Microsoft Office Outlook, Excel, Word and PowerPoint
• Able to learn and work in various databases and systems
• Strong interpersonal skills and the ability to build relationships.
• Customer orientation mindset, sees self as an enabler
• Critical thinker; can think outside the box, problem solve easily and find creative solutions to challenges.
• Learning mindset with the ability to quickly acclimatize and master tools and new systems
• Agile and resilient, can cope under pressure and multitask effectively

Education and Experience Requirements:

• Degree qualified
• Minimum of 1-year administrative experience in a corporate setting
• Project management experience, ideally holding a PM qualification
• Knowledge of Office 365 or other office software systems, preferably with experience of CRM systems, financial management systems and other operational support systems.

We are an innovative education company looking for an Assistant Manager to join our team for managing the delivery of ongoing programs and help in the roll-out of new education programs. As a key person in the program management team, you will be responsible for managing a portfolio of education programs and ensuring that the programs are completed in budget and on-schedule.

This is a dynamic role and the responsibilities will include;

Managing Existing Programs

- Track program enrolment and assist with any queries related to the enrolment process.

- Assist with the booking of venues and facilities for the programs.

- Coordinate with various vendors for materials and supplies related to the program and ensure timely deliveries

- Oversee the program execution, including manage the temp staff hired during program execution.

- Analyse and present feedback data from the programs conducted.

Business Development for New Programs

- Work with the program design team to understand the details of program content and delivery methods.

- Develop information materials related to the programs.

- Conduct outreach activities for existing and new groups of clients (mainly education institutions).

The candidate attributes should include;

- Prior experience in managing events/programs or conferences.

- Good communication skills

- Good interpersonal skills

Education – Preferably a Diploma and above

We are an innovative education company dedicated to driving growth through strategic partnerships and outreach initiatives. We are seeking a dynamic and motivated individual to join our team as an Assistant Manager/Manager for Outreach and Partnerships role. If you are passionate about building relationships and have a knack for identifying and driving opportunities, this is the role for you!

Key Responsibilities:

• Implement outreach and partnership strategies in alignment with the company's overall objectives.
• Identify and evaluate potential partnership opportunities with schools, universities and organisations to drive business growth.
• Develop comprehensive partnership proposals and effectively present them to prospective partners.
• Conduct market research and analyze competitors to identify trends and opportunities for partnerships.
• Collaborate with partners to create joint marketing and promotional activities that align with both parties' goals.
• Build and maintain strong relationships with key stakeholders, ensuring ongoing engagement and satisfaction.
• Track partnership performance and ensure objectives are met.

Requirements:

• A degree or diploma in a relevant field.
• Minimum 2 years of work experience in marketing, sales, account management, or outreach activities.
• Proven track record in partnership development, business growth, or similar roles.
• Strategic thinker with the ability to translate company objectives into actionable outreach plans.
• Strong presentation, negotiation, and interpersonal skills.
• Ability to conduct market research and competitor analysis to drive partnership decisions.
• Excellent communication skills, both written and verbal.
• Highly motivated, results-driven, and capable of working independently as well as within a team.

Why Join Us?

• Be part of a dynamic and growing company in the education sector.
• Opportunity to work with diverse partners and drive meaningful growth.
• Collaborative work environment with opportunities for career development.
• International exposure.

Benefits:

• Salary: Up to $6000++ (with Commission)
• 5 Working days: Monday to Friday: 8:30am to 6pm (Flexi start and end time)
• Convenient Location: Jurong East (less than 10 minutes from MRT)
• Incentive Trip
• Senior level positions are available

Job Responsibilities:

• Identify and develop client/new business relationships
• Manage both cold and warm leads in expanding business opportunities.
• Work with talent acquisition team to find suitable candidate profiles.
• Keep abreast of employment trends and industry developments.

Additional requirements:

• Strong passion for recruitment and sales driven are welcome to apply!
• This role is a fantastic prospect for someone who loves the thrill of the sale, establishing clients and candidates' relationships

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.