[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should be trained in Information Technology, Computer Science, Engineering, with at least 3 years of relevant work experience in Computer Science, Information Technology or IT Security/Engineering or related fields.

You should have good foundation in networks, server administration, cybersecurity, digital forensics, cloud computing and programming skills, in one or more Industries. Working experience and/or IT certifications in one or more of the following will be advantageous:

- Development and security implementation for:

• IT networks

• web applications and/or • mobile applications and/or

• Internet of Things (IoT)

- Virtualisation technologies and Cloud Infrastructure technologies

- Data Analytics and/or Machine Learning

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should have at least 3 years of relevant experience in Claims/Processing/Underwriting and relevant work experience in the General Insurance sector.

Knowledge of the following would be preferred:

- FinTech/InsurTech

- Risk Management

- Human Resources

You should be able to teach the following areas:

- Personal and Commercial General Insurance

- Data Analytics

- Investments and Risk Management

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should be

- Trained in Electrical Engineering with at least 3-5 years of relevant experience and a proven track record in Power & Control area;

- Experience in the operation, monitoring and maintenance of electrical installations in residential, commercial and industrial premises;

- Experience in intelligent control systems and renewable energy systems;

- Good knowledge and technical competencies in some of these areas would have an added advantage – Digital Transformation and IoT; predictive maintenance and servicing processes, Data Analytical processes and SCADA software, Programming skills;

- Preferably has an Electrician’s license.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

- At least 3 years relevant experience in Built Environment sector, especially in the Civil & Structural (C&S) or Mechanical & Electrical (M&E) Engineering.

- Experience in adoption of Integrated Digital Delivery (IDD), Design for Manufacturing and Assembly (DfMA), Virtual Design & Construction (VDC), or BIM to Field in modern building projects.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should be trained in Chemical Engineering, Chemical Process Technology, Process Instrumentation or related disciplines. You should have at least 3 years of working experience in process plants, preferably in the petroleum, petrochemical, pharmaceutical, chemical or process instrumentation industry. You should also have good hands-on knowledge in

- plant operations;
- process instrumentation and control;
- plant reliability and maintenance; or
- safety and environmental engineering.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with careerdevelopment opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should trained in Information Technology or related disciplines, with preferably three years of relevant work experience in Information Technology related areas such as PC Support & Maintenance, CCNA Networking, Server Administration, Virtualization, Database Applications Development, Business Enterprise Systems.

You should also have a CCNA / SCJP / SCSA / MCAD / MCSA / MCITP / VMware VCP certification and knowledge and skills in at least two or more of the following areas:

- Enterprise Resource Management Systems, e.g. SAP, Oracle Applications, Microsoft Navision and etc.

- Network Infrastructure such as Cisco Routers and Switches

- Relational Database Management Systems, e.g. MySQL, Oracle and MS SQL.

- Application Development using languages such as Java, VB.NET and PHP

- System Administration and Virtualization, e.g. Windows Server, Solaris and Linux

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should possess minimum 3 years of operational experience in the Aviation Industry and/or Human Resource and Administration, with specific focus on at least one of the following areas:

1) Aviation Industry (Airport Operations)
- Autonomous Operations & Intelligent Business (Unmanned Warehouse, Automated Guided Vehicles, Predictive Distribution Management)
- Data Analytics
- Air Cargo / Air Freight
- Ground Handling (Ramp, Baggage, In-flight Catering)
- Apron Operations
- Aviation Safety Management
- Aircraft Interior Aesthetics
- Common business modules (Communications and common CRM and data analytics software)

2) Aviation Industry (Passenger Services)
- 3-5 years relevant experience in aviation / tourism service industry
- Candidates with relevant training experience are preferred
- Good presentation and interpersonal skills
- Common business modules (Communications and common CRM and data analytics software)

3) Human Resource & Administration
- Recruitment and selection,
- Pre-boarding, on-boarding and off-boarding,

- Training administration,

- Payroll & claims processing,

- Employee relations and communication, &

- Common business modules (Communications and common CRM and data analytics software)

Candidates with relevant experience, particularly in (1) and (2) are invited to submit their applications.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should have at least 3 years of relevant work experience in the electronics security industry dealing with Device-to-System or System-to-System integration.

You should have good knowledge and skills in at least two or more of the following areas:

- Design and development of security systems using Python, C/C++ on Windows, Linux or Mobile (Android / IoS) platforms.
- Design, install, configure, test and maintain Integrated Security Systems comprising video surveillance, access control and intrusion detection components.
- Experience in deploying video analytics solutions such as facial / license plate recognition, crowding, detecting abnormal traffic conditions etc using machine learning / deep learning technologies.
- Experience in designing, setting up and operating of a Security Command Centre
- Good understanding of networking, TCP/IP connectivity and general cybersecurity practices to ensure a smooth implementation of security projects.
- Provide theory and practical hands-on technical training of security system products for end users.
- Professional certifications and experience in deploying automation solutions for security system/operations will be an added advantage.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should be a Registered Nurse with at least 3 years post-registration clinical experience. Experience in clinical teaching and a specialist qualification in any of the following nursing speciality will be an added advantage:

- Midwifery

- Oncology

- Psychiatry

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should be trained in Information Technology, Computer Science, Data Science and/or Analytics, with at least 3 years of relevant work experience to be able to develop students' skills in implementing IoT/software applications, including data analytics solutions.

You should possess relevant experience in one or more of the following areas:

- Development of IoT applications

- Data analytics technologies and Big Data

- Proficiency in programming languages such as Python, R or similar (familiarity with Python-based libraries such as scikit-learn, numpy/scipy and pandas is preferred)

- Programming web and mobile applications would be advantageous

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should be a Registered Occupational Therapist or Physiotherapist who have worked in the social service industry or hospital setting, with at least 3 years of working experience. Experience in working with the elderly, people with disability or special needs population will be an advantage.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

- At least 3 years of relevant experience in Built Environment sector in the area of building maintenance or construction.

- Experience in servicing, maintenance and/or installations of building M&E services, especially Air-Conditioning & Mechanical Ventilation (ACMV) System, Sanitary Plumbing and Gas System, Fire Detection & Protection System, Electrical System, etc. in modern buildings.

- Candidate with professional certification/licensing such as Licensed Plumber, Licensed Gas Service Worker, Licensed Electrical Worker, SCEM, Fire Safety Engineer, etc. would have added advantage.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

You will provide case counselling/management support to students. You will be part of the professional team to coordinate and monitor the help provided to these students and/or work with their families and relevant stakeholders within ITE/external agencies to render support to these students

[What we are looking for]

You are expected to provide case counselling/management support for students-and their families and implement mental wellness intervention programme, which include the following:
- Case counselling/management support for students

- Referring students to relevant stakeholders within and outside ITE to render necessary support.
- Implement programmes for students’ mental wellness social-emotional development

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you may assist in areas such as: 

• Student Development Activities

• Industry Projects/Events

[What we are looking for]

You should possess the knowledge and competency to teach the above courses area.

Successful applicants may be appointed on a 2 year contract.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will provide direct clinical supervision, guidance and assessment of students in support of their learning during clinical education at healthcare institutions. Your key roles include, but not limited to, facilitate integration of theory to practice through the nursing process; coach and assess students’ clinical skills competency according to the curriculum; serve as a role model to support and counsel students in upholding the ITE Care Value and nursing professionalism. Assignment can be during weekdays, evenings and/or weekends.

[What we are looking for]

You should possess a valid Singapore Nursing Board Practising Certificate and trained in Nursing discipline with at least 3 years of clinical experience in direct patient care.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should have at least 3 years of relevant experience in Physical Education and with experience in developing sport skills in people, sports event management and the conduct of outdoor experiential educational programmes. You should also be motivated to work with youths to develop them in the area of sports, fitness, health and adventure education. Those with lifeguard experience are also encouraged to apply.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in the industry, and to maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should possess minimum 5 years of experience, working in a salon as a stylist or colour technician.  You should be well skilled in the area of haircutting, styling, colouring, perming, shampoo and massage and other form of hair services.  You should have a passion for teaching and a desire to inspire students.  Experience in teaching hair courses will be an added advantage.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

You should be trained in Information Technology, Facilities Management or equivalent and familiar with at least two of the following:

- Cisco Networking Technologies - Windows Server Administration

- Linux Server Administration

- IT Service Management

- Fire Protection Systems

- Electrical Technology

- Air-Conditioning & Mechanical Ventilation System

- IT Service Management

In addition, you should have at least 3 years of relevant industry experiences. Professional certifications in Data Centre Operations or equivalent will be an advantage. You should have a passion and genuine interest to share knowledge and interact with youth, with good communication and interpersonal skills.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the Colleges or Headquarters.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting

Job scope

• General adminstrative duties and support on the center's day to day operations.
• Worksheets preparation (Stapling and holepunching) and getting ready worksheets for teachers
• Attend to whatsapp enquiries, walk-in enquiries
• Faciliate and advise on studen'ts make up lesson arrangement
• Other Ad-hoc duties as assigned by management
• Marketing for the center

Office Admin / Admin Executive (Full Time)

• Saturday 9.00 a.m. to 5.00 p.m.
• Sunday 8.30 a.m. to 3.30 p.m.
• Weekday 1pm to 8.30pm ( 3 days)

OR

• Saturday 9.00 a.m. to 5.00 p.m.
• Weekday 1pm to 8.30pm (4 days)

• Address: Bukit Timah Plaza
• No experience may apply
• Computer and Microsoft office skills needed.

Job Purpose:

Responsible for planning, developing, delivering and evaluating appropriate individualized educational services, learning programmes and instructions for special needs students in both self-contained and integrated settings in consultation with other school personnel.

Job Responsibilities:

• Implement and monitor effective teaching & learning pedagogies, intervention strategies for students with Special Education Needs (SEN)
• Design and implement valid and reliable modes of assessment to evaluate students’ progress and development.
• Identify and design support structures to students with SEN
• Work with school leaders and management team to plan and implement school-wide educational and recreational programmes
• Collaborate and consult with allied professionals, parents/caregivers and external agencies to ensure quality support and well-being of students
• Responsible for designing, assessing and reviewing student-centric lessons with engaging approaches to accommodate individual learning styles
• Advocate to Heads of Department appropriate instructional learning resources to value add to students’ learning
• Review and reinforce learning activities using lesson plans and teaching strategies to help students to master concepts and skills
• Implement the use of information technology in lesson preparation and teaching to engage learners
• Research and keep abreast of up-to-date subject knowledge and design teaching resources in professional learning teams
• Supervise students and manage pupil behaviours in the classroom and on school premises to inculcate school values and enforce discipline
• Document concerns of students to facilitate problem solving with parents and professional support staff
• Conduct Parent-Teacher Conferencing to discuss students’ strengths, weaknesses and identify areas of focus to support IEP goals and transition
• Provide information to parents for home-school communications to support students’ progress
• Make home visits for students with high support needs and craft intervention strategies to meet student social and emotional needs
• Establish work plan priorities to meet school strategic thrusts
• Actively involved in staff meetings, co-curricular activities, educational conferences, and school programs.
• Participate in parents' evenings and school-wide training events to promote home-school partnership.
• Participate in organizing school events, including sporting events, learning journey and other excursions like camping trips and educational tours

Job Requirements:

• NIE/ NTU qualifications of Diploma in Special Education (DISE), Diploma in Education (DipEd), Bachelor of Arts/ Science (Academic Disciple & Education) or Postgraduate Diploma in Education (PGDE) (either one)
• Diploma/ Degree from recognised Institutions with GCE ‘O’ level credits in English and Mathematics
• Prior experience with Students with Mid Intellectual Disabilities (MID) is preferred
• Specific subject knowledge, knowledge in special needs education and behaviour modification, Microsoft office (Excel, Powerpoint, Word)
• Interpersonal skills, classroom management skills, takes Initiative, effective communication Strong in verbal and written English
• Prior experience handling Numeracy/ Literacy, WPLN, Science, HSR, SEL/ CCE and Vocational Guidance is an added advantage.

Job Purpose:

Responsible for planning, developing, delivering and evaluating appropriate individualized educational services, learning programmes and instructions for special needs students in both self-contained and integrated settings in consultation with other school personnel.

Job Responsibilities:

• Implement and monitor effective teaching & learning pedagogies, intervention strategies for students with Special Education Needs (SEN)
• Design and implement valid and reliable modes of assessment to evaluate students’ progress and development.
• Identify and design support structures to students with SEN
• Work with school leaders and management team to plan and implement school-wide educational and recreational programmes
• Collaborate and consult with allied professionals, parents/caregivers and external agencies to ensure quality support and well-being of students
• Responsible for designing, assessing and reviewing student-centric lessons with engaging approaches to accommodate individual learning styles
• Advocate to Heads of Department appropriate instructional learning resources to value add to students’ learning
• Review and reinforce learning activities using lesson plans and teaching strategies to help students to master concepts and skills
• Implement the use of information technology in lesson preparation and teaching to engage learners
• Research and keep abreast of up-to-date subject knowledge and design teaching resources in professional learning teams
• Supervise students and manage pupil behaviours in the classroom and on school premises to inculcate school values and enforce discipline
• Document concerns of students to facilitate problem solving with parents and professional support staff
• Conduct Parent-Teacher Conferencing to discuss students’ strengths, weaknesses and identify areas of focus to support IEP goals and transition
• Provide information to parents for home-school communications to support students’ progress
• Make home visits for students with high support needs and craft intervention strategies to meet student social and emotional needs
• Establish work plan priorities to meet school strategic thrusts
• Actively involved in staff meetings, co-curricular activities, educational conferences, and school programs.
• Participate in parents' evenings and school-wide training events to promote home-school partnership.
• Participate in organizing school events, including sporting events, learning journey and other excursions like camping trips and educational tours

Job Requirements:

• Diploma/ Degree from recognised Institutions with GCE ‘O’ level credits in English and Mathematics
• Prior experience with Students with Mid Intellectual Disabilities (MID) is preferred
• Specific subject knowledge, knowledge in special needs education and behaviour modification, Microsoft office (Excel, Powerpoint, Word)
• Interpersonal skills, classroom management skills, takes Initiative, effective communication Strong in verbal and written English

Job Purpose:

You shall be responsible for family/individual counselling, group work, assessment and recommendations for financial assistance and case management. Conduct casework and manage case consultations.

Key Responsibilities:

Individuals and Families

• Assess, plan and provide intervention for students/clients and their families in partnership with other professionals and school/ centre personnel when required.
• Provide progress and termination reports to ensure case management in accordance to the Case Management Review procedures where applicable.

Group Work, Therapy / Training

• Assess and provide training for teachers in working with students and their families.

Financial Assessment and Assistance

• Conduct professional assessment (information gathering, home visits) and recommend / apply for subsidy in consultation with relevant guidelines.
• Contact and refer students/ clients and their families to relevant agencies for assistance as deem appropriate after assessment.
• Work with community agencies in service delivery for students/ clients and their families.

Professional Consultation

• Provide consultation to teachers/ parents of services offered in the Social / Human Services sector. (I.e. VWOs, NCSS etc.).
• Provide consultation to teachers / parents and other professionals on relevant external systems such as social care, healthcare and legal etc. (i.e. general information on hospitals, welfare homes, courts etc.)
• Where appropriate and necessary, to assess the case and make suitable referrals.

Job Requirements:

• Degree and/ or Post Graduate Diploma in Social Work or equivalent from recognised universities.
• Must be registered with Singapore Association of Social Worker (SASW) Accreditation Board.
• Possess minimum 2 years of relevant work experience.
• Possess experience working with persons with mild intellectual disabilities (MID).
• Patient, team player and able to co-create new content tailored for students/trainees with MID.
• Passionate, well organised, able to independently.
• Able to communicate with students, trainees, caregivers and associates of different culture/ backgrounds, preferably conversant in major local dialects (in order to provide consultation to local dialects speaking teachers, parents and students.)

ACCOUNTABILITIES

Student Recruitment Operations

• To work with the Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
• To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
• To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
• To comply with quality standards set for the department

Leads Management

• To follow up on all leads assigned on a timely basis
• To prepare and maintain leads follow-up reports

Project Management (Online SIM in-House Programmes)

• To handle enquiries for all online SIM in-house programmes via all touchpoints
• To follow up on all online SIM in-house programmes leads for conversion

REQUIREMENTS

• Diploma with 2-3 years of working experience, preferably in sales, marketing or customer service
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education industry in Singapore
• Able to work on flexi-hours and Saturdays (9am – 1pm)
• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Job Description

The successful candidate will provide secretariat support for the Node for Impact of Continuing Education (NICE) and managing research administration tasks.

Key Responsibilities:

• Monitor the progress of various workgroups.
• Collaborate in some of the workgroup’s research projects.
• Coordinate meetings and act as a liaison with SUSS and collaborators.
• Track research expenditures to ensure compliance with budget allocations.
• Monitor KPIs and assist in preparing reports for management.
• Ensure accurate and timely reporting to internal and external stakeholders.
• Develop policies and procedures for NICE.
• Assist in other secretariat duties as required.
• Manage ad hoc tasks and projects as assigned.

Job Requirements

• At least a Bachelor’s degree in Labour Economics, Sociology of Work or Behavioural Psychology.
• 1-2 years of experience in research administrations within an academic research office, institute or company preferred.
• Self-starter and problem solver.
• Ability to work independently and display initiative.
• Ability of multi-tasking and responding to changing priorities.
• Good time management.
• Proficiency in Microsoft Office applications and spreadsheet computations.
• Excellent organizational and interpersonal skills
• Strong verbal and written communication skills
• Good work ethic and judgment
• Good team player

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangements (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers