The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Position: Night Baker

• 5 days rostered work week [ 8pm to 530am ]
• Location: Buroh Lane [ Shuttle service from Lakeside MRT ]
• Salary: up to $2600

Requirements:

• Process at least Certificate in Baking Skills or its equivalent
• Training Provided

Job Scope:

• Daily production of bakery bread products in accordance with specifications from recipes
• Maintain highest quality and consistent products standards
• Ensure safe and proper use of equipment at all times
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• MNC Company
• Basic $2000 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Prepare documentations for Engineers including delivery orders, testing & commissioning, safety documents, etc.
• Support projects including monitoring follow up/outstanding list, liaising with vendors/user on schedule, consolidating meeting minutes, etc.
• Prepare weekly reports, monthly project management report, customer reports
• Collating subcontractors workers information quarterly in accordance with PDPA standard used by Project team for site document submission
• Attend to customers’ enquiry and feedback and channel to relevant Project Manager/Engineer.
• Provide office administrative and secretarial support to Project team including booking of meeting room, etc.
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Office Administration or relevant field
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

• TRAINING PROVIDED
• MNC (Woodlands | Singapore)
• Salary Range: $1800 to $2500 + AWS + VB
• Shift Work (Morning or Afternoon shift only)
• Excellent Benefits + Career Progression
• Chemical | Process | Manufacturing

Job Responsibilities:

• Analyze samples to ensure they meet specification standards.
• Ensure oil products meet customer specifications before delivery.
• Perform checks on samples at different production stages and provide timely feedback to relevant departments.
• Maintain cleanliness and organization in the lab.
• Prepare chemical reagents as instructed, ensuring accuracy.
• Calibrate and maintain QC equipment as directed.
• Follow all safety procedures and risk control measures as per WSH guidelines.
• Perform any additional tasks as assigned by supervisors.

Requirements:

• Candidate without experience are welcome as training will be provided
• Able to perform Morning and Afternoon Shift work

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)
EA Recruitment Pte Ltd
EA License No: 21C0492

• Well established Company
• Basic $3500 - $ 5000 + AWS + Variable Bonus
• Working location: Northeast
• Working hours: 8:30am – 5:30pm (Mon to Fri)
• Electrical & Electronics (E&E) |CCTV | ELV
• Training Provided

Job Responsibilities:

• Lead and manage facilities, security projects and maintenance from concept till complete
• Collaborate with cross-functional teams to gather requirements and design custom solutions
• Implement and optimize surveillance techniques
• Implement maintenance regime on facilities ensuring low downtime
• Ensure projects are completed on time, within budget and meet the highest quality standards

Requirements:

• Diploma and/or Degree in Electrical and Electronics Engineering or Instrumentation Control or equivalent
• Experience in CCTV / Project Execution
• Training Provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Marine Logistics Coordinator

• Location: Penjuru
• Working days: Monday – Friday
• Working hours: 8:30am – 5:00pm
• Salary: S$ 2,800 - 3,200

Responsibilities

• Handle order processing for Marine Lubricants customers.
• Liaising with vessel agents / project manager / ship candler / master for delivery arrangement.
• Serve as point of contact between customer and internal departments
• Handle barges supply planning and assign delivery schedule daily to the barge crew.
• Conscientious of barge movement to ensure smooth delivery arrangement
• Handle miscellaneous barge related matters
• Rotation to manage duty phone for urgent matters after office hours
• Any other ad hoc duties assigned by superior

Job Requirements:

• Minimum Diploma in any discipline
• Proficient in MS Excel and SAP
• Training Provided
• Immediate starters or short notice availability will be an advantage

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities:

• Provides assistance to the research team

• Screens and recruits suitable patients to participate in the research project

• Briefs patients on research background and rationale and to obtain their consent of participation

• Collects data from patients' medical records and research statistics

• Helps document adverse events / reactions that arise

• Performs phlebotomy and venepuncture when required

Requirements:

• Minimum Degree/ Diploma in Nursing

• Min 3 years’ experience in Hospital

Only Nurses with SNB license NEED APPLY

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No. 199601303W

EA Licence No. 99C4599

• Amazing opportunity to work in world-class bank

• Basic From $3600 to $4000 + Attractive Incentives
• No experience needed, paid training will be provided
• Fast track progression in Banking and Finance industry

Responsibilities:

• Work closely with team to managing clients’ portfolio, perform financial analysis
• Follow on existing list of clients provided by the company
• Maintain customer loyalty and promote brand identity by providing excellent customer service through regular updates and reviews with customers on financial services/information
• Assisting in wealth preservation and capital growth
• Attend to the walk-in and queuing customers and customize solutions to meet clients’ financial objectives

Requirements:

•Degree in any discipline
•Good communication skills, strong customer service mindset
• Keen interests in Banking and Finance industry
• Be pro-active, a good listener, people and results-oriented
• Willingness to learn as comprehensive training provided

Attractive Salary Package up to $$4000 Basic + Incentives + Commission + Quarterly Bonus + Full Employment Benefits + Fast-track Progressions in Bank!

Kindly send in your resume to [email protected]

EA Name: Louise Chia Chau Lu
Registration No. R1769464
EA License No. 22C1201

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Assisting in all day-to-day administrative duties.
• Provide quality customer service to patients
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Telemarketer

Location: Changi South Street
Working days: 5 days (Mon-Fri)
Working hours: 9am - 6pm
Salary: $1800 - $2200

Job Description

• Set qualified sales appointments for the sales team to follow up on
• Maintain records of all telemarketing activities, including calls and follow-ups.
• Respond promptly to customer inquiries
• Identify and qualify sales opportunities to achieve weekly/monthly sales targets.
• Collaborate with the sales team to ensure seamless customer handover and follow-up.
• Conduct cold calling to clients for company’s products and services.

Requirements

• Full Training Provided
• Follow up with clients effectively

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Customer Care Officer (Order processing) - Training provided

• Permanent role
• Work location: Toa Payoh

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Diploma in Business Administration or equivalent.
• Experience in Sales Operations or Customer Services preferred
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus

• Starting with basic $2000, after probation $2,050
• Working days: 4-5-4-5 days in rotation including PH, 10 off days per month
• Working hours: 10.30am to 9.45pm with 2 breaks
• Location: Islandwide

Benefits:

• Grooming allowance of $150
• Fixed bonus $300 for first 3 months
• Attractive commissions via Tier
• On-the-job training on fine jewellery and gold
• Staff Purchase
• Birthday voucher

Responsibilities:

• Selling of gold jewellery, diamonds, and luxury goods
• Attend to customers’ enquires and feedback
• Provide excellent customer service and assistance to customers
• Offer advice and guidance on product selections
• Manage point-of-sale processes
• Maintain good store condition and visual merchandising standards

Requirements:

• Must be willing to work on retail hours, weekend and public holiday
• Keen in jewellery industry

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

• Location: Lor 23 Geylang [Near Aljunied MRT]
• Working Days: 5.5 days (included weekends, depends schedule)
• Working hours : 10:00am-7:00pm
• Salary : SGD 2,800- SGD 4,200 + Commission (Attractive commission scheme)

Job Scope

• Performing indoor and outdoor sales including showroom duties.
• Self-motivated to hunt for new sales opportunities.
• Following up with customers/leads to build and maintain a good relationship such as -Interior Designers & Architects.
• Preparation of sales quotation, proposal and all sales related documentations, duties, and administrative procedures.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Salary Range: $2600 - $2800 + OT + AWS

• Performance Bonus and Attendance Bonus provided

• Working days & hours: 9:00AM – 6:00PM (Monday – Friday)

• Working Location at Ang Mo Kio

• Excellent Welfare & Benefits

• Well Established Network Provider Company

• Aircon Environment

Job Scope

• Responsible for dealing with problems in the delivery process, proactively reporting and timely obtaining solutions in case of problems that cannot be solved independently to ensure the timely flow of orders.
• Responsible for completing all kinds of orders in and out of the warehouse and delivery work on time.
• Responsible for following up the progress of maintenance orders, sorting out and filing and handing over documents, and organizing inventory counting.
• Responsible for the daily work system optimization requirements, solve abnormal problems, optimize work efficiency.

Requirement

• GCE O Level and above
• Training will be provided for candidate without experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]