The Sales Executive is responsible for obtaining new leads and following up with prospective and existing clients.

Detail Job Scope

• Understand the list of company’s courses and their unique selling points to effectively communicate them to prospective clients.

• Build and maintain relationships with clients.

• Handle questions or concerns from prospective clients

• Report on sales activities and results to the management.

Requirements :

• Possess 'O' Levels Certification and above

• Motivated and Driven

• Comfortable speaking to potential clients

• Detailed

• On the job training

Benefits

A comprehensive training program will be taught and guidance will be provided on sales techniques for better customer acquisition .

Attractive commissions

career progression opportunity

Mon to Fri 9am to 6pm

We are a training institute, providing IT & Computer Skills Training.

We are looking for a couple of Training Executives to coordinate & administer the trainings, call prospective trainees for enrollment, and do the necessary coordination work for smooth operations & Setup of the training rooms.

You should be able to do the following:

1. Handle Phone inquiries, send replies by email, phone

2. Call Prospective students to advise about training programs

3. Collect Fees, Generate Invoices & Do Registrations

4. Prepare Classroom for Training & Setup

5. Take care of Inventory of Books, Pantry for Snacks,

6. Assist management in day to day operations and office administration.

You should be able to work for Monday to Friday full days 8am to 6pm, and Saturday Half Days (alternating morning 8am-1pm and afternoon session (1pm-6pm) All Saturdays are working. Send resume with photo, current and expected salary, and availability to us.

Benefits:

• Health insurance
• Promotion to permanent employee

Schedule:

• Day shift
• Monday to Friday
• Saturdays, Half days, morning & afternoon timing, alternating each week.

Education: GCE 'A' Level or equivalent (Preferred)

Experience: School administration: 1-2 year (Preferred)

Work Location: In person at Fortune Centre, Middle Road.

Send your resume, a recent photo, and availability for interview to [email protected]

The Sales Executive is responsible for obtaining new leads and following up with prospective and existing clients.

Detail Job Scope

• Understand the list of company’s courses and their unique selling points to effectively communicate them to prospective clients.

• Build and maintain relationships with clients.

• Handle questions or concerns from prospective clients

• Report on sales activities and results to the management.

Requirements :

• Possess 'O' Levels Certification and above

• Motivated and Driven

• Comfortable speaking to potential clients

• Detailed

• On the job training

Benefits

A comprehensive training program will be taught and guidance will be provided on sales techniques for better customer acquisition .

Attractive commissions

career progression opportunity

Mon to Fri 9am to 6pm

• Salary Range: $1800 - $2300 (depends on experience)
• Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
• Location: Siglap

Responsibilities:

• To assist in lesson preparation and support teachers in co-teaching
• To assist students in areas of self-care, grooming and toileting
• To assist and support teachers in collecting simple data on behaviour and progress of students, whenever needed.
• To work with teachers in classroom management matters such as planning and implementing student’s behaviour plans, lesson progress, etc

Requirements:

• Minimum NITEC
• Experience in dealing with children and youths with autism is preferred but not a must.
• Training Provided

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

You will be developing and implement hospital-based education program to advance and improve nursing professional practice and this will include to Obtain accreditation required to conduct the various types of training.

A little about you and what we seek to accomplish together:

Training and Education

• Conduct training needs analysis to determine skills / knowledge gap
• Plan, develop, co-ordinate / conduct orientation and in-house training / education program and evaluate effectiveness of training program
• Source for external learning opportunities; facilitate / organize conferences, seminars and workshops.
• Guide and advise clinical instructors/preceptors regarding nursing students and staff competencies matters.
• Support the Nurse Manager in investigating ward incidents pertaining to nursing students.
• Support the Nurse Manager to maintain consistent compliance in standards of patient.
• Providing supervision to all grades of nurses, including trainee nurses.
• Identifying skills and knowledge deficits in nursing care delivery.
• Assessing skills competency.
• Plan and coordinate with Nurse Manager and Nurse Clinician to identify staff for advanced/specialized staff development, e.g. Advanced diplomas, (Community Care Manpower Development Awards (CCMDA) etc.
• Maximize training budget to achieve maximal utilization for staff education and development.
• Market training program to external organizations.
• Coordinate clinical placements for nursing students, and request for attachments from external organizations.

Clinical Practices and Standards

• Serve as a role model in clinical practices and standards.
• Uphold nursing standards and care practices through monitoring practices.
• Work with Nurse Clinician to develop audit tools to monitor nursing care practices.
• Assist in emergency situations involving patient care.

Nursing Research

• Strengthen the link between clinical nursing and research.
• Critically review research articles, communicate and apply significant findings to their areas of practice.
• Encourage nurses to identify research questions, participate in research and apply findings to practice.

Accreditation

• Assist reporting officer in preparing, submitting and obtaining the accreditation.
• Work with reporting officer to strategize and plan for the development of the department based on organizational needs.

What you might need to have:

• Degree in Nursing or a post basic qualification in Education, or Clinical Specialty.
• Registered Nurse with Singapore Nursing Board.
• At least 7 years in clinical care.

Job Responsibilities:

• Promote through Telemarketing efforts for SkillsFuture workshops in Culinary, Marketing, Media and Arts.
• Perform consultations with potential learners to understand their training needs, challenges, and objectives.
• Develop and implement effective sales strategies to achieve and exceed individual and team sales targets.
• Follow up with the existing pool of leads to nurture and potentially convert them into learners.
• Develop and implement sales strategies with the sales manager and other team members.
• Provide great learner experience and journey for participants.

Job Requirements:

• Possess a diploma, preferably possess at least 1 year of proven experience in telemarketing, sales, or customer service roles, preferably in the education or training industry.
• Willing to travel to different parts of the island for roadshow
• Strong persuasive and negotiation skills, with the ability to effectively communicate and articulate the value proposition of our training programs
• Excellent interpersonal skills, with the ability to build rapport and establish positive relationships with potential customers
• Self-motivated and target-driven, with a proven track record of meeting or exceeding sales targets

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Job Responsibilities

• Provide consultancy and services to Chinese clients regarding application and enrollment in international schools in Singapore.
• Promote company's educational programme offerings and International school to the potential students.
• Attend in educational events, international school open house, information sessions and enrollment activities.
• Assist international students in enrolling into international schools in Singapore.

Requirement:

• Local University degree in any field
• At least 1-2 years of experience in related field
• Excellent communication in English and Chinese (to liaise with Chinese speaking customers and associates)
• Able to start work in short notice period
• Singaporean & PR only

The Education Consultant undertakes responsibilities in the Program Management & Student Recruitment Team. The Education Consultant serves as the point of contact between the institution and prospective students. The incumbent identifies and educates prospective students on the institution’s program offerings and supports prospective students by providing information and assistance with closing. The Education Consultant reports to the Manager, Program Management & Student Recruitment and works closely with the Marketing & Communications Team and Student Experience Team to ensure revenue target achievement.

Responsibilities

• Sales and Student Engagement: Actively seek, follow up, and close sales leads, making effective sales pitches to promote the institution’s programs. Address inquiries from prospective students across multiple platforms (e.g., walk-ins, online, events) and recommend programs tailored to their needs.
• Outreach and Relationship Management: Arrange appointments with students, Heads of Departments, and HR Managers through targeted outreach. Build long-term relationships with students and partners to foster positive engagement. Develop new business opportunities and explore avenues with existing and new students or partners.
• Recruitment and Marketing Activities: Participate in roadshows, education fairs, conferences, exhibitions, and workshops. Conduct market research and organize recruitment activities in Singapore and the region.
• Tracking and Reporting: Follow up on leads, applications, enrolments, and payments via phone, email, chats and social media. Collect student feedback to improve processes and outcomes. Maintain detailed records of contacts and collaborate with management to achieve and exceed enrolment targets.

Key Performance Indicators

Sales

• Achievement of annual allocated sales targets.
• Management of program profitability and gross profit margins for all programs.

Program Management

• Ensure timely responses to student requests and maintain student satisfaction.
• Ensure the administration of student feedback and surveys for program closure.
• Recommend service recovery actions and intervention measures if necessary.

Requirements

• Degree in Business Administration or its equivalent
• Minimum 3 year of relevant working experience in Student Recruitment
• Good communication and interpersonal skills
• Familiar with social media platforms and competent in Microsoft Office
• Excellent written and verbal communication skills to build and maintain good relationship with existing & new students / business partners.
• Highly adaptable to a fast-paced and dynamic environment
• Candidates who are sales and result-driven

Responsibilities:

• Develop and execute teaching and research plans to ensure the enhancement and continuous improvement of teaching quality.
• Design and oversee the development of teaching courses and resources to meet students' learning needs and development goals.
• Manage and train the teaching team to ensure they possess necessary professional knowledge and teaching skills.
• Supervise teaching effectiveness assessment and feedback mechanisms, and adjust teaching plans and methods in a timely manner.
• Actively participate in educational research and teaching reform to promote continuous improvement of the school's teaching standards.

Requirements:

• Bachelor's degree or above in a relevant field.
• Three or more years of relevant work experience, with preference given to candidates with teaching management experience.
• Familiarity with educational theories and methods, with preference given to candidates with experience in educational research or teaching reform.

Working Hours:

• Monday: Off
• Tuesday to Friday: 1:30 PM to 7:30 PM
• Saturday and Sunday: 9:00 AM to 7:30 PM

• Work hand-in-hand with the teaching staff to ensure improvement in teaching standards by recommending certain changes when it is necessary
• Advise administrative staff concerning development of curriculum and the use of new materials that have been put in place
• Discuss various issues that have to do with the educational system with members of the school management board so as to understand them and bring up solutions in cases where the issues are seen as problems
• Carry out maintenance and management of reports and records, and also ensure proper documentation of them all
• Provide professional support/advice to students in order to help them make the right choices

• Training & Development
• Workforce Planning
• ACTA certification
• Standup Trainer
• Degree / Diploma in HR

Responsibilities

• Support in reviewing and implementing the Company’s workforce planning and training initiative
• Conduct learning needs analysis
• Source and qualify training provider
• Plan, develop and implement learning interventions, training programs and e-learning modules
• Deliver programs and evaluate effectiveness of training programs and initiatives
• Perform training administrative duties
• Collaborate with business units to forecast manpower requirements
• Conduct workforce analysis to project future needs and develop workforce planning solutions
• Analyze capacity and competency gaps between workforce demand and supply
• Implement solutions to bridge gaps, monitor progress against milestones, and reevaluate plans based on developments
• Participate in key strategic workforce planning projects and initiatives

Requirements:

• Possess a Degree / Diploma in HR
• Possess ACTA certification is preferred
• Possess 2 years’ working experience in Learning & Development in Curriculum Design, Instructional Design, and Content Development
• Possess Standup Training experience
• Prior experience in Workforce Planning is preferred
• Well-grounded in the theory and practice of Learning & Development, such as classroom facilitation, instructional design, evaluation and assessment
• Proficiency in MS Office and content creation tools eg. Adobe Creative Suite, Canva, etc
• Ability to develop new plans and initiatives, including the use of technology
• Excellent interpersonal, written communication and presentation skills

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

The Role:

This role will execute the sales plan to deliver maximum revenue potential. You will manage the engagement of customers and present the value and impact of our services to prospective customers. You will also be involved in sales forecasting to achieve targets while creating a good customer experience and satisfaction. Reporting to the Head of Sales and Operations, you will be part of a customer-fronting team within an education services company.

Responsibilities:

A. Customers Experience & Engagement:

• Reach out and engage parents and students about our products and services through various communication channels such as telesales, messaging, etc.
• Discover, analyze and identify the customer requirements
• Promptly follow up on lead inquiries and personalize the message to each customer.
• Present the unique value of our services, tailoring them to achieve the needs of the prospective customers
• Provide excellent customer services, resulting in a strong referral or word of mouth

B. Sales Pipeline and Management:

• Involve in developing an individual sales plan to effectively build a pipeline and generate top-line revenue growth
• Work to achieve monthly sales targets as well as track sales goals and results
• Update all sales and follow-up activities in the sales reporting tool efficiently.
• Feedback to the management on ways to optimize lead channels and close the customers.
• Work with marketing to generate content and trafiic for our social media channels.

Requirements:

• Bilingual in English and Chinese (Majority of customers are from China).
• Passion for direct sales, telesales, or telemarketing experience, preferably within the education or ed-tech space.
• Experience in developing new opportunities, closing sales, and exceeding the target-driven environment, focusing on B2C customers (e.g. young learners, parents, and their guardians).
• Comfortable with cold-calling, self-sourcing, and following through on leads.
• Demonstrated success in achieving ambitious sales goals.
• You are energetic, hungry for success, and achievement-oriented while being empathetic engaging, and consultative to our customers.
• Poly/Uni Graduates are welcome to apply

The right opportunity awaits the right candidate for the job. Apply today!

Be part of a high-performing start-up culture and Grow with a education services company on the way up!

About Us:

The Singapore Kindness Movement (SKM) is a non-profit organisation dedicated to promoting kindness and graciousness in Singapore. We work towards inspiring individuals and organisations to internalise and practice values that promote harmony, respect, and consideration. We are seeking a dynamic and passionate Manager (Education) to join our team and play a crucial role in advancing our mission.

Job Description:

The Manager (Education) works in the Singapore Kindness Movement’s (SKM) education team in conceptualising and executing programmes through schools to achieve SKM’s mission. He/She reports to the Deputy Director (Education) and Executive Director.

He/She joins the team of managers and assistant managers to lead the organisation’s delivery of programmes and outreach to preschoolers, lower primary students and their parents, and educators.

The Manager (Education)’s job description is as follows:

• Conceptualises, markets and executes programmes, events and resources to inculcate kindness and graciousness in students from preschool to tertiary levels
• Serves as part of the Kindsville and Friends of Singa team, supporting programmes under these two banners
• Seeks, builds and maintains partnerships with preschools, schools, service-learning clubs, government, and private organisations to run educational programmes and events
• Collaborates with partners to enhance parent-child engagement through community outreach efforts, particularly leveraging the Kindsville initiative
• Plans, markets and executes the annual Kindness Award Ceremony, covering tasks from nomination consolidation and coordination to event management
• Maintains and organises archives of collaterals, photos and previous work for future reference. Manages and updates content on websites for key programmes, ensuring the latest and most impactful messages are shared
• Ensures rigorous administrative and procurement processes for projects and initiatives. Adheres to sound governance principles, managing internal budget, logistics and sponsorship requests effectively
• Establishes accountability and evaluation standards to measure the impact of our programmes. Delivers comprehensive post-event reports and programme conclusion, offering insights and recommendations for future improvement
• Works with the different sectors within SKM for the seamless implementation of all programmes. Actively participates in and contributes to assigned task clusters within the Secretariat, fostering a collaborative working environment

Qualifications

• Skills: Strong organisational and project management skills. Excellent verbal and written communication capabilities.
• Education: A bachelor’s degree in education, social work, or a related field is preferable.
• Experience: At least two years of experience in programme development and management, preferably in the education sector or at least three years of experience in other fields
• Certifications: Any additional qualifications in educational programme design, public relations, or marketing will be a plus.
• Manage and review internal budget and logistics for programmes and events under your charge, including sponsorship requests.
• Establish accountability and evaluation standards and procedures to track programme effectiveness and impact.
• Provide post-event and programme reports for review and recommend areas of improvement.
• Seek, build, and maintain partnerships to collaborate with tertiary service-learning clubs, government, and private organisations to run tertiary programmes and events.

Why Join Us?

• Be part of a meaningful mission to create a kinder, more gracious Singapore.
• Work in a dynamic, collaborative environment
• Opportunity to grow and develop

If you are enthusiastic about leveraging your expertise to foster kindness and graciousness across Singapore, please submit your resume, a cover letter detailing your experience and expected remuneration package.

Join us in our mission to inspire kindness and connect communities. We look forward to welcoming a motivated and creative professional to our team!

about the company

Well known international institution based in Singapore. They are now looking for an Accountant to help with the growing needs of the business.

about the job

Your responsibilities include ensuring accurate and compliant monthly financial reporting, maintaining Journal Entries and the General Ledger for specific entities, overseeing daily accounting functions at headquarters, verifying payments and Journal Entries posted by Accounts Assistants. You will collaborate on cashflow reports with the Treasury Director, manage quarterly GST returns, provide the Tax Director and tax agents support for tax-related matters. You will also assist in annual audits, budget preparation, and take on additional duties as required for the position.

skills and experience required

You should be Degree qualified in Accountancy/Finance. You have to possess at least 2 years of working experience in each employment. Duration of tenure is crucial, client will not shortlist job hoppers. You should have a good learning attitude, organised and meticulous in nature and be a good team player. Office is in the Central part of Singapore, 100% work in office. Team is very stable, has work life balance. You need to be able to converse in basic Mandarin as some entities are based in Shanghai and you have to communicate with Chinese-speaking colleagues. All of you will report to the FD.

To apply online please use the 'apply' function. (EA R22111662)

Job Description:

• As a 3D CAD Trainer, you will be responsible for delivering comprehensive contents on 3D CAD software, equipping students with the skills and knowledge necessary for successful careers in drafting and design.

Requirements:

• Minimum Polytechnic Diploma
• Certified in teaching 3D CAD software including but not limited to SolidWorks, Autodesk Inventor, CATIA or the similar
• ACLP (Advanced Certificate in Learning and Performance) or ACTA (Advanced Certificate in Training and Assessment) certification will be preferred
• Excellent communication and presentation skills

Job Description:

• As a 3D CAD Trainer, you will be responsible for delivering comprehensive contents on 3D CAD software, equipping students with the skills and knowledge necessary for successful careers in drafting and design.

Requirements:

• Minimum Polytechnic Diploma
• Certified and experiened in teaching 3D CAD software including but not limited to SolidWorks, Autodesk Inventor, CATIA and the similar
• Preferred with ACLP (Advanced Certificate in Learning for Performance) or ACTA (Advanced Certificate in Training and Assessment) certification
• Excellent communication and presentation skills

Job Description:

• Manages the flow of service to ensure maximum Safety, Cleanliness, Quality, and Speed, while simultaneously upholding brand standards of Hospitality in all interactions.Safety: Conducts food safety checks with integrity, enforces proper food safety procedures, and ensures that the facility and equipment are maintained well and secured to ensure the safety of employees and guests.
  Cleanliness: Maintains all areas of the restaurant to the highest level of cleanliness while on pre-shift, during shift and post-shift.
  Quality: Enforces brand standards for all prepped and finished items, including all cooking procedures.
  Speed: Leads the team and adapt to different situations swiftly to ensure optimal customer service experience.
  Hospitality: Interacts with customers frequently and graciously, and is responsible for providing the team with empathy and support.
• Manages team’s each and every individuals’ shortcomings/weak points through training; planning of development and growth, and discipline for better progression when appropriate.
• Ensure training programs are thoughtfully scheduled and completed according to plan by using one-to-one coaching and training.
• Conducting of interviews, evaluating talent and recruiting resources appropriately.
• Guiding employees through the training manual – from orientation to certifications.
• Manages all support functions (i.e. Marketing, Purchasing, Inventory, HR, Payroll, P&L Analysis etc.) at the store to ensure smooth operations and financial health of the business.
• Stock-count regularly and placing vendor orders to ensure sufficient stocks in store.
• Schedules and deploy employees accordingly to business and manpower needs.

Requirements:

• Relevant experience in F&B or qualification in F&B, Retail, Hospitality or Culinary
• Passion for the F&B and service industry
• Positive attitude and a team player

JK Tan (R1875280)
Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.

Only shortlisted candidates will be notified.

Job Purpose

To manage the day-to-day activities of the Training and Development and provide a structured and systematic human resources development system, towards developing a high & multi-skill work force that is able to contribute to improvement of the Quality, Delivery & Cost of the company.

Job Nature

Support day-to-day training administration for the Company. Interacts with all levels of staff in the Company with regards to in-house training, external training, on-the-job training and education.

1) Training Needs Analysis and Training Plan

a) Compile the Training Needs for the year

b) Analyze the training needs of staff and develop a total training plan yearly

c) Educate or provide awareness training on Training Needs Analysis as required

2) Training Management and Communication

a) Upkeep of all staff training records

b) Conduct/Coordinate on training such as ISO9000, AS9100, ISO14000, ISO45001, Technical training, Soft Skills & etc.

c) Assist in program design and development for in-house training

d) Source, evaluate and engage external consultants for selected training programs

e) Create training awareness & schedule through internal promotion, intranet & etc.

f) Liaise with government institution for training grants or subsidies

g) Review and recommend policies and procedures to increase the effectiveness and efficiency of the people development functions

h) Control and monitor the total training budget for the company

i) Set up an information system for the people development function to provide pertinent feedback to management

3) Training Evaluation

a) Compile all training evaluation results after each training

b) Provide monthly reports on training results, expenditure & etc.

c) Develop and evaluate all four levels of training and ensure prompt feedback of information

e) Provide half-yearly training report on the Total Training Plan and its effectiveness

f) Comply with the ISO9001, AS9100, ISO4001 & ISO45001 Management system

4) Other Tasks

a) Familiar with Quality Control Circle criteria and able to conduct and facilitate the teams.

b) In charge of Staff Suggestion Scheme and ensure all employees to participate during Quality month

c) Other tasks assigned by superior.

• Experiences working with training centres and schools preferred
• Excellent communication and interpersonal skills to engage with employees, trainees and also external parties at various levels
• Good marketing skills with administrative background will be an advantage
• Able to work independently and has good time management skills
• Good attitude and steady to handle adhoc tasks
• Proficient in MS Office Applications, social media
• Preparation, facilitating, conducting of classrooms training
• Perform training administration duties and maintain training records
• Accompany evaluations with meaningful and constructive feedback
• Liaise with various stakeholders and external parties for any training requirements
• Contribute to the team culture in a positive manner
• Any other adhoc projects / tasks delegated by the Managing Director

Position Overview:

A Training Specialist is responsible for developing, implementing, and managing training programs within an organization. The role focuses on enhancing the skills, knowledge, and performance of employees to meet both individual and organizational goals. This position plays a key role in improving employee development and supporting the overall growth and success of the company. Training specialists typically collaborate with department heads, HR teams, and external experts to design and deliver tailored training content that aligns with business needs.

Responsibilities:

1. Develop Training Strategy:

• Develop annual and quarterly training plans and budgets based on the company’s business needs.
• Analyse employee skill gaps and design training programs suited to various departments.

2. Establish Training System:

• Develop and improve onboarding training, job skill training, and management development modules.
• Establish training policies and processes to ensure standardisation and compliance.

3. Organise Training Activities:

• Design and implement internal training courses and organise seminars or training programs with external experts.
• Manage the entire course process, including coordinating training resources and providing logistical support.

4. Content Development:

• Research and update training materials (such as manuals, PowerPoint presentations, and videos).
• Introduce external high-quality resources to enrich course content and ensure practicality and innovation.

5. Project Training Effectiveness:

• Track training effectiveness and use data analysis to evaluate learning outcomes, suggesting improvements.
• Submit regular training reports to support decision-making for developers.

6. Employee Development and Corporate Culture Promotion:

• Develop personalized development plans and identify and nurture high-potential employees.
• Promote corporate culture through activities and enhance training efforts.

Requirements:

• ** Applicable to Singaporeans only due to quota limitations
• A bachelor’s degree or higher in Marketing, Human Resources Management, Education, or a related field.
• At least 3-5 years of relevant training management experience, preferably in the food service, retail, or internet industries.
• Familiar with building training systems and project management processes.
• Capable of independently designing and implementing high-quality training programs, with experience in developing training materials.
• Proficient with modern training tools and technologies (such as online learning platforms, data analysis tools).
• Fluent in both written and spoken Chinese and English, with the ability to independently create bilingual training materials.
• Excellent organisational and time management skills.
• Strong cross-departmental communication, with good leadership and execution skills.
• An understanding of employee psychology and learning behaviours, with the ability to design efficient learning solutions.
• Experience in successfully implementing training projects or having received relevant honors.
• Familiarity with corporate culture development and high-potential employee cultivation methods.
• Possession of relevant training certifications (such as CIPD, TTT, etc.).
• Positive working attitude and a ready smile
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Able to join us within short notice

Benefits and Opportunities:

• Competitive salary and benefits package.
• Clear career development opportunities and professional training.
• A friendly and efficient work environment with opportunities to participate in core company decisions.
• If you are passionate about promoting employee growth and company success and want to showcase your talents in a dynamic environment, we welcome you to join us!

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise.

Working Location: Kallang, Central Region

Job Description:

• Conduct training for new staff on product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Responsibilities

1. Plan, organize, and oversee the scheduling and coordination of assigned courses.
2. Provide administrative and logistical support for training sessions and events, including registration, inquiries, data entry, and setup of rooms or virtual platforms (e.g., Zoom).
3. Offer support to trainers/facilitators and participants throughout training sessions.
4. Conduct month-end account reconciliations for each course.
5. Deliver exceptional and timely customer service to both internal and external stakeholders.
6. Support operational needs for company bootcamps, including site and materials preparation, event coordination, photography, and overall event management.
7. Assist with the development and preparation of training and promotional materials.
8. Provide administrative support for training courses-related tasks and duties.
9. Perform additional ad-hoc tasks as required.

Requirements

1. Minimum GCE 'O' Level or equivalent.
2. Pleasant and approachable demeanor with strong interpersonal skills, able to interact professionally with diverse groups.
3. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
4. Excellent interpersonal and communication skills, with the ability to engage with internal and external stakeholders effectively.
5. Demonstrates exceptional phone etiquette and professionalism in all communications.
6. Capable of multi-tasking and managing competing priorities while maintaining attention to detail.
7. Comfortable working in a culturally diverse environment, with an ability to collaborate effectively with people from various backgrounds.
8. Customer-focused with a positive attitude, demonstrating a willingness to learn and grow in the role.
9. Strong organizational and coordination skills, with the ability to plan, prioritize, and execute tasks efficiently.
10. Ability to thrive and maintain productivity in a fast-paced, dynamic work environment.

Other Information

• Working Location : Toa Payoh
• 5-day work week, Mondays to Fridays : 9.00am to 6.00pm

Interested applicants are encouraged to submit a detailed resume, including expected salary and availability date, to [email protected]

We regret to inform you that only candidates selected for an interview will be contacted.

What you'll do:

This position identifies training needs and develops customized training paths in order to achieve satisfaction and loyalty. They provide an extensive curriculum to educate our audiences on the use of; sale, support and value of the Geotab product suite, in addition to our Marketplace Partner integration offerings.

How you'll make an impact

• Assist in mapping training plans for employees, customers and resellers.
• Initiate and deliver comprehensive onboarding processes and technical training to partners and customers, learn and apply new delivery methods with the help of senior training specialists, adapting training curriculums (outsourced and/or in-house) to diverse audiences.
• Develop material in line with business needs
• Act as a competence guide for partners.
• Assist in the successful implementation and utilization of the LMS system (myLearning) alongside internal teams
• Ensure all materials and services are available and adapted to the audience.
• Maintain accurate customer interaction documentation and quality case management records.
• Facilitate customer feedback and follow through.
• Understand partner and customer needs and transfer the information to other Geotab teams (e.g. Product management, Development, others)
• Act as product SME within the team
• Allows partners and customers to work with Geotab products in scalable and efficient ways.
• Stay up-to-date on the latest Geotab solutions
• Support Geotab global strategic initiatives.

What you'll bring to the role

• Languages: Fluent English + Bahasa Indonesian (knowledge of Thai is a plus)
• A strong aptitude for learning and navigating new software platforms, demonstrating adaptability and quick comprehension of unfamiliar tools.
• Good communication skills.
• Adaptability, proactiveness, patience and empathy.
• High attention to detail and strong organizational skills.
• University degree.
• 3+ years of experience in a similar role (industry experience is strongly preferred)

Responsibilities:

• Reporting to Global Training Manager this role is expected to execute central training programs and develop regional/local training programs for team members across departments for DEI.
• Collaborate with frontline team members across various regions to conduct comprehensive technical and soft skills training sessions.
• Facilitate communication and coordination with key stakeholders to perform skills and training needs analyses, prioritizing the development of employees at all levels.
• Gain insight into the distinctive nuances of the imaging services business to effectively implement the learning agenda.
• Strategize and implement the rollout of company-wide and obligatory training initiatives, defining timelines and target audiences across multiple locations within designated responsibilities.
• Tailor training programs to address the specific needs of diverse audiences on an ongoing basis.
• Coordinate training logistics in collaboration with Operations.
• Provide guidance to the business in identifying training requirements identified through performance appraisals.

Education & Qualification:

Bachelor's degree or higher in Human Resources, Training or Learning and Development.

Preferably 2-3 years of relevant training experience focusing on frontline teams in retail, hospitality, travel, and tourism sectors.

Software:

Proficient in Microsoft Office Suite, including Word, Excel, and Forms. Skilled in content design tools such as Adobe, Canva, and Movie Maker.

• Training & Development
• ACTA certification
• Standup Trainer
• Degree / Diploma in HR

Responsibilities

• Support in reviewing and implementing the Company’s workforce planning and training initiative
• Conduct learning needs analysis
• Source and qualify training provider
• Plan, develop and implement learning interventions, training programs and e-learning modules
• Deliver programs and evaluate effectiveness of training programs and initiatives
• Perform training administrative duties
• Collaborate with business units to forecast manpower requirements
• Conduct workforce analysis to project future needs and develop workforce planning solutions
• Analyze capacity and competency gaps between workforce demand and supply
• Implement solutions to bridge gaps, monitor progress against milestones, and reevaluate plans based on developments
• Participate in key strategic workforce planning projects and initiatives

Requirements:

• Possess a Degree / Diploma in HR
• Possess ACTA certification is preferred
• Possess 2 years’ working experience in Learning & Development in Curriculum Design, Instructional Design, and Content Development
• Possess Standup Training experience
• Prior experience in Workforce Planning is preferred
• Well-grounded in the theory and practice of Learning & Development, such as classroom facilitation, instructional design, evaluation and assessment
• Proficiency in MS Office and content creation tools eg. Adobe Creative Suite, Canva, etc
• Ability to develop new plans and initiatives, including the use of technology
• Excellent interpersonal, written communication and presentation skills

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076