The role of the QA executive is to ensure the standard of service quality at the Contact Center is consistently provided to our customers over various channels of contact i.e. phone emails, web chat etc. Focusing on complexity, non-routine and escalated contacts.

The QA role works to improve customer experience by developing and executing quality assurance processes (review and feedback for our CSOs) that helps CSOs understand and deliver an experience customers expect.

The role calls for one who is passionate in improving customer experience and nurture people to WOW customers.

The jobholder’s responsibilities are:-

Monitoring and Evaluation:

• Conduct quality assessment and transaction monitoring for voice and non-voice interactions handled by Contact Centre team
• Assess quality issues, conduct root cause analysis, recommends insights, develop improvements plans and collaborate with frontline teams to improve quality performance.
• Provide weekly coaching i.e. Face to Face to Individuals and Teams to improve quality performance
• Coordinate and facilitate call calibrations sessions with team leaders and CSOs

Reporting and Feedback:

• Research, understand customer expectations and needs through monitoring and data analysis of customer satisfaction rating responses to provide trend data to management team
• Review existing workflows, SOPs and proactively create and innovate methods to improve service standards and call/email/live chat quality and communicate effectively to frontline teams and management team
• Provide feedback and actionable data to various internal groups like operation managers and team leaders

Process Improvement:

• Analyze CSAT data and provide insights to identify trends and develop actionable plans for service and process improvements
• Collaborate with operations teams to refine workflows and improve customer satisfaction.
• Participate in the development of quality frameworks and scorecards.

Policy and Compliance:

• Ensure compliance to regulatory requirements for both voice and non-voice interactions
• Collaborate with Risk and compliance and other stakeholders to develops standards to ensure the protection of customer data.
• Keep abreast of latest organizational changes in products and processes

Compliment and Complaint Management

• Investigate Complaints and provide recommendations/action plans to prevent future occurrences
• Review and Endorse Compliments to ensure compliance to quality standards
• Actively involved in communication forums conducted by Team Leaders with CSOs

Communications and Collaboration

• Conduct Mystery calls externally and internally to measure/benchmark CC performance and keep up with industry best practices

Undertake any assignments as and when assigned

Job Qualifications:

• Bachelor's Degree/ Diploma
• Insurance Certifications – BCP/PGI/HI/M9 preferred
• 2-5 years relevant experience in working in Contact Center and/or Insurance industry preferred
• Strong in Microsoft Office Suite
• Multi-media (audio, video, web-based systems)
• Familiarity with Contact Centre Management tools, telephony systems and matrix
• Ability to work efficiently in a high demand, team oriented and fast-paced environment
• Excellent listening and analytic Skills
• Self-directed, organized and project a professional image
• Excellent verbal and written communication skill with a strong attention to detail
• Good Customer Service and Motivational Skills
• Strong ability to handle multiple priorities and projects concurrently

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Ever got an inner-passion of interacting with people? Working with like-minded individuals that is forward-thinking, solution-driven, and environment-based team!

YOUR MISSION IF YOU CHOOSE TO ACCEPT:

- Applying client's products & services knowledge onto potential stakeholders

- Experiencing a wide-range of Events/Roadshows through face-to-face interaction with people

- Expand your leadership/mentorship skillsets

OUR REQUIREMENT SHOULD YOU BE CONSIDERED:

- Enjoys working in a team, passionate in helping our clients increasing their high-value assets

- Confident in securing 10-15 pieces of sales in a week

ADDITIONAL NOTES:

- Includes commissions and performance bonuses

- All gender, and backgrounds are welcome! (Aged 17-35)

- A fun, vibrant, and spontaneous working environment all around!

- Occassional travelling opportunities with the organisation!

"You only miss 100% of the shots you don't take."

Worth a shot applying to find out the career you can build together with us!

• Well Established Company
• Basic $4000 - $5500 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 6pm
• TRAINING PROVIDED

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS/DCS/PLC/SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management
• Others ad hoc duties as assigned

Job Requirements:

• Minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent
• Knowledge on BMS / PLC / HVAC will be a plus point
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Position: Night Baker

• 5 days rostered work week [ 8pm to 530am ]
• Location: Buroh Lane [ Shuttle service from Lakeside MRT ]
• Salary: up to $2600

Requirements:

• Process at least Certificate in Baking Skills or its equivalent
• Training Provided

Job Scope:

• Daily production of bakery bread products in accordance with specifications from recipes
• Maintain highest quality and consistent products standards
• Ensure safe and proper use of equipment at all times
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Marketing Executive

5 Days | 10am – 7pm

Basic Salary: $3600 - $4500

Address: Near Bendemeer MRT

Requirement

• Prefer 3 years of marketing experiences
• Diploma or higher in Marketing, Public Relations or related fields.

Responsibilities

• Experienced with Project Management
• Competent with Social Media platform/content management and paid advertising management (FB, IG, LinkedIn, TikTok)
• Be involved with photography for all social media platforms
• Competent with using Canva (graphic design)
• Any ad-hoc duties as assigned

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

• Well Established Company
• Basic $2200 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Gul Circle
• Working hours: Normal Working Hours
• Training provided for those without/lesser experience

Job Responsibilities:

• Assisting Store Supervisor
• Involve in daily receiving, sorting, issuing of goods
• Picking and packing of outgoing goods/shipment
• Liaison with packer & transporter
• Update inventory system & maintain of store documentation
• Stocktaking activities
• Housekeeping of warehouse
• Other ad-hoc duties as assigned from time to time

Job Requirements:

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec or equivalent
• Candidate without or with lesser experience are welcome as Training will be provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $4000 - $5500 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 6pm
• TRAINING PROVIDED

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS/DCS/PLC/SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management
• Others ad hoc duties as assigned

Job Requirements:

• Minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent
• Knowledge on BMS / PLC / HVAC will be a plus point
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $2000 - $2400 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working days: Monday to Friday
• Working hours: 9am to 6pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Pick up incoming call
• Filing
• Responsible for data entry and processing of invoices & receipts
• Assist with month closing
• Any other ad-hoc duties as assigned

Job Requirements:

• Possess minimum GCE ‘O’ Level qualification
• Candidate without or with lesser experience are welcome as Training will be provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Company’s Profile:

Our client is a Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a Training Administrator Lead to join their team and contribute to their ongoing success.

Location: Paya Lebar

Working hours: Monday – Friday, 8.30am - 6pm

Job Responsibilities:

• Develop and implement training admin processes to meet client needs.
• Work with client’s department heads to identify and streamline processes for efficiency improvement.
• Coordinate training sessions with internal and external parties.
• Lead and support a team of 15 training admin staff.
• Oversees daily end to end training admin operations.
• Present monthly reports to management.
• Table monthly management meetings.

Requirements:

• At least 5 years’ work experience in training administration operations and process improvement, in education industry
• Strong leadership skills in leading and motivating a team to meet company objectives
• Excellent communication skills with internal and external stakeholders

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

• MNC Company
• Basic $2000 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Prepare documentations for Engineers including delivery orders, testing & commissioning, safety documents, etc.
• Support projects including monitoring follow up/outstanding list, liaising with vendors/user on schedule, consolidating meeting minutes, etc.
• Prepare weekly reports, monthly project management report, customer reports
• Collating subcontractors workers information quarterly in accordance with PDPA standard used by Project team for site document submission
• Attend to customers’ enquiry and feedback and channel to relevant Project Manager/Engineer.
• Provide office administrative and secretarial support to Project team including booking of meeting room, etc.
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec and/or Diploma in Office Administration or relevant field
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Info:

• AWS + VB + (OT if any: $10/ hour)
• Monday – Friday; 9 am to 6 pm & Saturday 9 am – 1 pm (alternate after probation)
• Teban Garden

Key Responsibilities:

• Perform, monitor and ensure 100% inventory accuracy on the inventory management, such as, cycle count, inbound & outbound physically and system, etc

Build, establish, maintain and improve relationships with customers

• Monitor and follow up closely with customers to resolve inbound and outbound goods discrepancies in a weekly basis

• Ensure that order shipments are process accurately based on the order and instructions given by the customers and or management

• Work closely with Warehouse Operations to ensure timely and accurate movements of inventory

• Must be able to carry physical workload in warehouse

• Any other assigned duties in the warehouse as instructed by the warehouse manager

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Position: Preschool Teacher

• L2 Malay language / English language / Chinese language teacher
• Location: Multiple locations.
• Salary: Up to $3200
• AOP/POP/Private school.

KEY RESPONSIBILITIES

1. Design and deliver age-appropriate and engaging lessons for children, fostering creativity and critical thinking.
2. Implement the curriculum in line with the Ministry of Education (MOE) and Early Childhood Development Agency (ECDA) guidelines.
3. Observe, assess, and document children’s progress in their learning journey.
4. Identify and cater to the developmental needs of each child, ensuring holistic growth.
5. Create a safe, stimulating, and inclusive environment that encourages exploration and learning.
6. Communicate regularly with parents to provide updates on their child’s progress and address any concerns.
7. Work closely with teaching assistants and fellow educators to maintain consistency in teaching and support.
8. Contribute to the planning and execution of school-wide activities and celebrations.

REQUIREMENTS

• DECCE-T / DECCE / Diploma in early childhood education certificate or equivalent.
• ECDA-certified L1 / L2 qualification in English language.
• Minimum 1-2 years of experience as a childcare teacher.

Why Join Us?

• Be part of a supportive and collaborative team dedicated to making a difference in children’s lives.
• Enjoy professional growth opportunities with sponsored training and development programs.
• Work in a well-equipped and vibrant learning environment.

Interested individuals may reach out via:

https://wa.me/6596112291 (Kyra)

Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Home Automation / Systems Integration projects for Hotels and Condos.
• Ensure consistency in execution of project activities.
• Testing and commissioning of project system.
• Identify and resolve project issues.
• Ensure on time submission of work done, certificate duly signed by client representative for monthly progress claims submission.
• Ad-hoc duties assigned.

Job Requirements

• Nitec & above
• Training provided - Welcome entry level
• Mandarin speaking - require to communicate with Chinese Associates
• Office location at Ang Mo Kio
• Able to travel to project sites at Town area
• 5 days work (Monday to Friday , 9am to 6pm)
• Salary up to $2400 - $3200

Interested applicants pls submit your MS word resume. Shortlisted candidates will be contacted soon. Thank you.

Responsibilities

• Manage own time and professional development, be accountable for own results and prioritize workflows.
• Support Sales Team in Business Development
• Identify and support process improvement activities.

Requirement

• Degree in Pharmacy / Science related field of studies
• Training provided

Interested applicants, send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• Starting with basic $2000, after probation $2,050
• Working days: 4-5-4-5 days in rotation including PH, 10 off days per month
• Working hours: 10.30am to 9.45pm with 2 breaks
• Location: Islandwide

Benefits:

• Grooming allowance of $150
• Fixed bonus $300 for first 3 months
• Attractive commissions via Tier
• On-the-job training on fine jewellery and gold
• Staff Purchase
• Birthday voucher

Responsibilities:

• Selling of gold jewellery, diamonds, and luxury goods
• Attend to customers’ enquires and feedback
• Provide excellent customer service and assistance to customers
• Offer advice and guidance on product selections
• Manage point-of-sale processes
• Maintain good store condition and visual merchandising standards

Requirements:

• Must be willing to work on retail hours, weekend and public holiday
• Keen in jewellery industry

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Sales Executive

• 5 Days | 10am – 7pm
• Basic Salary: $3500 - $4500
• Address: Near Bendemeer MRT

Requirement

• Prefer 3 years of sales experiences.
• Diploma or higher in Marketing, Public Relations or related fields.

Responsibilities

• To assist Sales Director in day-to-day business in sales.
• Support in acquiring new clients and generating referrals.
• Build and maintain strong client relationships.
• Perform any other ad-hoc duties as assigned.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Ready to take your first steps into the finance industry? If you’re a student or fresh graduate, this is your chance to turn your interest in finance into a real career with hands-on experience, professional mentorship, and a supportive community. You’ll not only gain financial knowledge but build a future where your talents and efforts create meaningful impact.

Why This Role is for You:

Fast-Track Your Learning: Jump right into practical experiences that bring financial concepts to life. You'll tackle real-world financial planning challenges and learn through direct involvement.

Career Acceleration: Get a head start in the finance world with expert mentors who are dedicated to helping you grow. From day one, you'll be guided through every step, ensuring you're equipped to succeed.

Personalized Career Development: This isn’t a one-size-fits-all role. We tailor your learning experience, focusing on your unique strengths and professional goals, ensuring you shine in your financial career.

What's in Store for You?

Professional Mentorship: Receive dedicated coaching from finance veterans, offering you the tools, knowledge, and confidence to thrive.

Certification Pathway: Secure essential certifications (MAS) and polish your skill set with structured training programs designed to enhance your expertise.

Student Support: Benefit from our Student Funding Programme designed to ease your journey in the first 24 months.

Work-Life Flexibility: We get it—juggling studies and work isn’t easy. That’s why we offer flexible schedules to accommodate your academic needs, making it possible to excel both in school and at work.

Who We’re Looking For:

Curious Minds: You love learning about finance and want a deeper understanding of the industry.

Singaporean Talent: You’re passionate about representing Singapore with pride, integrity, and a desire to make a difference.

Future Leaders: You’re driven, result-oriented, and always seeking opportunities to lead and serve others.

Mentorship Seekers: You believe in the value of guidance and are eager to learn from those who’ve walked the path before you.

Who Should Apply?

• Students or fresh graduates in Singapore, 20 years old and above
• Those with a hunger to grow in the financial advisory field
• Ambitious individuals looking for a flexible role that balances work and academics

Take Charge of Your Future!

Don’t wait for opportunities to find you. Start building your future today with hands-on experience, real mentorship, and a pathway to success. Connect with us to learn more about how we can support your journey—let’s chat and discover the possibilities that await you!

Training Officer (Day Activity Centre)

• Location: Marine Terrace
• 5 Working Days [Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279