Responsibilities

As an Engineering & Business Development Intern, you will be responsible for designing and presenting customised engineering systems to the company’s prospective clients and ensuring deliverables of the system. You will be contributing to the Engineering team in the following key areas:

Engineering:

• Understand the process of microtunneling and pipe jacking, and its supporting equipment supply scope, such as the automatic bentonite lubrication system, slurry management system, gyro navigation and more.

• Understand customers’ project requirements and assist in designing and proposing suitable systems/solutions.

• Support the engineering team in providing technical information to potential clients.

• Support the engineering team in ensuring all deliverables of the system are achieved during and after setup.

Business Development:

• Source new products that will help to enhance our product offerings and value-add (e.g. chemicals, new equipment or parts for relevant industries).

• Research on relevant engineering systems/solutions across the world and present applicable solutions for construction projects in Singapore and Southeast Asia.

Learning Outcomes and Objectives

• You will have the opportunity to learn and grow with an established SME with over 30 years of track record in microtunneling and a growing supply scope.

• You will enjoy the flexibility of working in a close-knit team of entrepreneurial individuals where everyone is empowered to share, implement and see the fruition of our ideas.

• Apart from applying engineering concepts in real life, you will also get practical hands-on experience in designing and engineering a system that will be put to good use.

• More importantly, with Business Development as part of the internship, you will also get to hone your leadership, communication and negotiation skills – which are essential skillsets for navigating today’s business world.

• Last but not least, we are looking for a self-motivated and entrepreneurial individual who is keen to learn and grow with an SME. Full-time position may be offered at the end of the internship.

Skills & Qualifications

• Students currently pursuing a Degree in Engineering (or related studies).

• Excellent command of written and spoken English and Mandarin.

• Resourceful, analytical and creative in problem solving.

• Strong engineering and technical knowledge.

• Team player with good leadership and organisational skills.

• Good interpersonal and communication skills.

• Able to handle outdoor environment.

• Class 3 driving licence will be useful.

Job Responsibilities

Project Planning and Initiation:

• Develop comprehensive project plans, including scope, budget, timeline, and resource allocation.
• Collaborate with stakeholders to define project objectives and deliverables.

Execution and Monitoring:

• Oversee the construction process, ensuring compliance with design specifications, quality standards, and safety regulations.
• Monitor project progress and performance, making adjustments as necessary to stay on track.

Budget and Resource Management:

• Manage project budgets, controlling costs, and ensuring financial accountability.
• Coordinate with suppliers, subcontractors, and vendors to procure necessary materials and services.

Client and Stakeholder Relations:

• Maintain strong relationships with clients, addressing any concerns and ensuring satisfaction throughout the project lifecycle.
• Facilitate communication among project stakeholders, including architects, engineers, and regulatory authorities.

Quality Assurance:

• Ensure that all construction work is completed to the highest quality standards and in accordance with industry best practices.
• Conduct regular inspections and reviews of work to identify and resolve any issues promptly.

Risk Management:

• Identify potential risks and develop mitigation strategies to minimize their impact on the project.
• Prepare and present regular project updates, including risks and challenges, to senior management.

Job Requirement

• Bachelor’s degree in Construction Management, Civil Engineering, Architecture, or a related field.
• 5–10 years of experience in project management within the construction industry, with a focus on hotel or hospitality projects.
• Proven track record of successfully delivering large-scale construction projects on time and within budget.
• Experience in managing multidisciplinary teams and coordinating with various stakeholders.

Roles & Responsibilities

• Responsible for ALL M&E Construction Activites on Site reporting to Project Manager
• Manage construction activities and progress independently.
• Coordination and supervision of M&E works
• Liaise with M&E Consultants
• Monitor progress, quality of workmanship and compliance with authority requirements.
• Coordination with multiple parties not limiting to design consultants / engineers, clients’ project representatives, statutory / authority agencies etc. for the establishment of the design deliverables requirements for submission
• Review design deliverables together with the design consultants / engineers and ensure that it is in order for submission
• Attend to technical clarifications as and when required to address technical issues and establish method statements

Requirements

• Min. Degree in Mechanical or Electrical Engineering discipline or equivalent.
• Extensive experience with at least 10 years of relevant experience in LTA Infrastructure, Mixed Development Projects for M&E Systems.
• Proven track records of successful project completion on time and on budget.
• Good interpersonal and communication skills to interact with all levels of employees.
• Able to work on initiatives and to work as a team.

Roles & Responsibilities

• Coordinate and oversee the design of electrical and mechanical systems for LTA infrastructure projects
• Ensure that E&M designs comply with local regulations, LTA standards, and project specifications.
• Collaborate with engineers, consultants, and contractors to ensure smooth integration of E&M systems with other project elements (civil, structural, and architectural).
• Conduct design reviews, ensuring alignment with project requirements and resolving any discrepancies or technical challenges.
• Liaise with LTA representatives and ensure design submissions are timely and meet LTA’s approval process.
• Manage and track the progress of E&M design deliverables to ensure timely completion.
• Assist in resolving on-site technical issues related to E&M systems and provide design clarification to construction teams.
• Ensure that safety and quality standards are upheld in all E&M design implementations.
• Prepare regular reports on the progress of E&M designs and updates for the project management team.

Job Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• 5–8 years of experience in E&M design coordination, particularly in infrastructure or transport-related projects.
• Experience working on LTA projects or other government-regulated transport infrastructure projects is highly desirable.
• Proven track record in managing the design and installation of electrical and mechanical systems.

Responsibilities:

• Coordinate C&S designs and ensure compliance with project specifications and local regulations.
• Collaborate with architects, engineers, and contractors to ensure alignment between C&S designs and other disciplines.
• Review and provide input on civil and structural design drawings and documentation.
• Resolve design issues during construction and provide technical support to the site team.
• Ensure the integration of C&S designs with the architectural and M&E (mechanical & electrical) systems.
• Conduct design coordination meetings with consultants and project stakeholders.
• Monitor design progress to ensure timely delivery of drawings and documents for construction stages.
• Ensure quality control and adherence to safety standards in civil and structural design implementations.
• Prepare reports and updates on C&S design progress for project management.

Requirements:

• Bachelor’s degree in Civil Engineering, Structural Engineering, or a related field.
• Over 5 years of experience in civil and structural design coordination, preferably on large-scale construction projects.
• Experience in working with multidisciplinary teams and coordinating between design and construction teams.

Job Description:

• Ensure proper checks and security records are in place for traceability on all physical access onto premises
• Patrols property and controls access points to ensure premises are secured
• Check and verify all vehicles entering and exiting premises
• Issuing of visitor/ contractor passes for clearance approval
• Ensure compliance to relevant government regulations and company's safety policies are adhered to at all times

Requirements:

• Possess PLRD license
• Possess at least a Primary/Secondary School/O'level

Other Information:

• 1 year contract position
• Multiple work locations island-wide
• Entitled to completion bonus

Job Responsibilities:

• Design electrical systems for construction projects, including power distribution, lighting, and safety systems.
• Prepare detailed electrical drawings, specifications, and technical documents.
• Conduct load calculations and electrical system analysis to ensure efficiency and compliance with codes.
• Collaborate with architects and other engineers to integrate electrical systems into overall project designs.
• Review and approve electrical contractor submittals, shop drawings, and material samples.
• Conduct site inspections to monitor the progress of electrical installations and ensure compliance with specifications and standards.
• Troubleshoot and resolve electrical issues that arise during construction and commissioning phases.
• Ensure that all electrical systems are installed safely, efficiently, and in accordance with local codes and standards.
• Prepare progress reports and documentation for project management and stakeholders.

Job Requirements:

• Bachelor’s degree in Electrical Engineering or a related field.
• 3–7 years of experience in electrical engineering, preferably in the construction industry.
• Proven experience with electrical design and installation for large-scale projects.
• Familiarity with project management and coordination with contractors and subcontractors.

Job Description & Requirements

Characteristic

- Able to work independently.

- Hardworking and willing to learn.

- Work under hot sun.

- Involve in arrangement and managing projects.

- Good communicating skills.

- Soft skills preferred (AutoCad, MS Office)

- Attend site meetings.

- Good attitude and discipline.

- Able to take stress.

Job Scope

1) Attend site meeting

2) Prepare documents (RA, SWP, MOS, Shop Drawings, As-Built Drawings, Lifting Plan, etc.)

3) Take site measurements.

4) Work out materials required.

5) Check material cost.

6) Order material & arrange for delivery.

7) Site coordination & arrangement.

8) Identify and quote for work variations.

9) Workforce arrangement.

10) Progress record.

11) Submit progress claim.

12) Follow up for progress claim for payment response.

Roles & Responsibilities

Job Description & Requirements

Characteristic

- Good driving skills.

- Responsible and safety cautious.

- Able to work independently.

- Hardworking and willing to learn.

- Work under hot sun.

- Involve in site workers deployment.

- Good communicating skills.

- Attend site meetings if required.

- Good attitude and discipline.

- Able to take stress.

Job Scope

1) Ferry workers to work site on time and back to dormitory.

2) Take 100% responsibility and care for company's vehicle.

3) Take site measurements if required.

4) Collect materials from supplier and send to sites.

5) Clear rubbish and scrap from sites.

6) Conduct tool box meeting.

7) Site coordination & arrangement.

8) Workforce arrangement for site work.

9) Progress record.

10) Assist engineer/manager.

11) Report site situation and progress to superior.

The Project Architect reports to the Project Manager and Project Director and ensure all architectural works are carried out as per approved architectural drawings and specifications. He/She is to verify all interface details are carried out as per drawing plans.

• Plan, design and supervise the construction of infrastructure.
• Coordinates and integrates engineering elements into unified design for client review and approval.
• Carry out Architectural work scheduling, material requisition, cost control, project supervision, documentation and seeking Client’s approval
• Produces conceptual plans, renderings, and documents.
• Engaged in preparing drawings and specification documents for the Conceptual Design Phase, Schematic Design Phase, and/or the Detailed Design Phase of a project.
• Works in tandem with Consultants, Sub-contractors as well as with other technical departments (Structural, M&E Engineers and Quantity Surveyors) on the design intent requirements and raise technical clarifications for smooth progress of work
• To resolve architectural related issues with stakeholders

Requirements:

• Degree in Architectural
• Minimum 10 years of relevant experience

• Responsible to the project stakeholders for accomplishing the project objectives within the
  constraints such as project scope, time, cost and quality of the project.
• To study tender / construction drawings, specifications and contracts to understand project
  requirements.
• Assist the Project Manager to oversee all site projects operations, functions & requirements.
• Overseeing all technical matters, attending clients and consultants meetings and
  coordination of M&E and architectural works.
• Planning and sequencing of the construction works according to the master and detailed
  construction programs.
• Co-ordinate the site operations with sub-con and supplier.
• Liaise with client, consultants and authorities on resolving technical issues, monitor site
  progress against target.
• Plan, procure, monitor and control of resources, such as manpower, machineries and
  material to execute site works within time and cost
• Lead coordination meeting with Site Manager, Site Engineers & Sub contractors.
• Maintains safe, secure, and healthy work environment, aiming for zero accident and near
  miss.
• Making sure sites meet legal guidelines, and health and safety requirements.
• To perform Ad-Hoc duties as per assigned

Requirements:

• Must possesses Bachelor Degree in Civil Engineering or equivalent
• At least 10 years of related experience

Roles & Responsibilities

Drafting Responsibilities:

• Prepare detailed 2D and 3D drawings for electrical and mechanical systems (e.g., HVAC, lighting, power distribution).
• Update and revise drawings based on design changes, site conditions, or LTA requirements.
• Ensure all E&M drawings are in compliance with project specifications, industry standards, and LTA regulations.
• Maintain organized records of drawings and revisions for submission to the LTA or other stakeholders.

Coordination Responsibilities:

• Collaborate with engineers, designers, and contractors to ensure the accuracy and integration of E&M drawings with other project disciplines (e.g., civil, structural, architectural).
• Assist in coordinating design submissions and ensuring timely approvals from LTA.
• Monitor design progress and communicate with the site team to resolve technical issues.
• Ensure that any discrepancies between designs and on-site conditions are addressed and incorporated into updated drawings.
• Liaise with external stakeholders to ensure that project requirements are met.

Job Requirements

• Diploma or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• 3–5 years of experience in drafting and coordinating electrical and mechanical systems, preferably in large-scale infrastructure projects.
• Experience working on LTA or other transportation-related projects is highly advantageous.
• Hands-on experience in using drafting software and coordinating with multidisciplinary teams.

Project Coordinator involves in the day-to-day operations of the projects by organizing and communicating the details related to a specific assignment or task while serving as an interface between team members.

Job Description:

• Responsible to the project stakeholders for accomplishing the project objectives within the constraints such as project scope, time, cost and quality of the project.
• Coordinate and supervise the work activity on site, monitor the daily progress and keep track based on schedule
• Liaise with clients, consultants and main / sub-contractor on project coordination
• Carry out site inspection, analyse and resolve the site problem
• Carry out visual inspection on all installed components of structures
• Ensure the project complies with regulations and clients’ specifications
• Adhere to safety and health regulations and aim for zero accident in the workplace
• Ensure safety and housekeeping is to maintained to the highest standard
• To perform Ad-Hoc duties as per assigned

The Assistant QA/QC Manager reports to the Project Manager and the role involves in ensuring that the processes, products, or services meet established quality standards and comply with regulatory requirements. This role is critical to ensure safety, reliability and performance in meeting the project deliveries.

• Develop and implement Project Quality Plan (PQP) to ensure consistency in standards, procedures, and guidelines in meeting the Project Quality Management System (PQMP) to prevent defects during construction processes.
• Communicate all updates to relevant stakeholders and control the distribution of PQMP documents
• Ensure Sub-Contractors and Suppliers comply with Project’s QA/QC requirement, provide briefing and training if required.
• Carry out audit processes, review procedures, and ensure compliance with industry standards, such as ISO and PQMP
• Carry out various inspections and tests on the materials, products and components during various stages and completion of construction.
• Carry out actual inspection, testing and verification of the finished products to identify defects and ensure it meets the required standards.
• Identify areas for process improvements, implement best practices and ensuring ongoing compliance.
• Maintain records of inspection results, deviations and corrective actions taken to ensure traceability and accountability.
• Initiate corrective actions to resolve the issue and prevent recurrence when defects or non-conformities are found.
• Review client’s complaints relating to QA/QC matters
• Collaborating with construction team and other department (eg. Procurement, Technical Departments) to implement quality improvements.
• Preparing and maintaining detailed reports on quality performance.

• To plan, coordinate and execute quality assurance and quality control of project
• To ensure all products are executed in accordance to contract specifications
• To liaise and coordinates with suppliers / sub-contractors to ensure quality control
• Facilitate in monitoring material status updates and traceability records while maintaining scheduled workload
• Facilitate on off-site inspection/ sampling / testing and submission of materials
• Maintains safe, secure, and healthy work environment and aiming for zero accident
• Making sure sites meet legal guidelines, and health and safety requirements
• Any other ad-hoc duties as and when assigned

Job Objective

Supervision of Installation:

• Oversee the installation of mechanical and electrical systems, ensuring compliance with design specifications and safety standards.
• Monitor the work of contractors and subcontractors to ensure quality and adherence to project schedules.

Site Coordination:

• Coordinate with project managers, engineers, and other supervisors to facilitate effective communication and workflow on-site.
• Conduct regular site inspections to assess progress, quality, and safety of M&E installations.

Quality Control:

• Implement and enforce quality control measures to ensure the reliability and functionality of M&E systems.
• Review and approve M&E work completion, ensuring all installations meet regulatory standards and project requirements.

Problem Solving:

• Identify and troubleshoot any issues related to M&E systems during installation and commissioning.
• Provide technical guidance and support to team members and contractors as needed.

Documentation and Reporting:

• Maintain accurate records of installation activities, inspections, and testing results.
• Prepare progress reports and updates for project management and stakeholders.

Job Requirement

• Diploma or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• 3–5 years of experience in M&E supervision within the construction industry.
• Proven track record in managing M&E installations for large-scale construction projects.
• Experience in coordinating with multidisciplinary teams and managing on-site operations.

Roles & Responsibilities

Coordination Responsibilities:

• Collaborate with architects, engineers, and contractors to integrate M&E systems into the overall design of construction projects.
• Review M&E design drawings and specifications to ensure compliance with project requirements and local regulations.
• Facilitate communication among different stakeholders to resolve any design or installation issues related to M&E systems.
• Conduct regular site inspections to monitor M&E work progress, quality, and adherence to safety standards.

Documentation and Reporting:

• Prepare and maintain documentation related to M&E design, installation, and maintenance activities.
• Report on the progress of M&E works to project management and stakeholders.
• Ensure all M&E systems documentation is up-to-date, including as-built drawings and operation manuals.

Quality Assurance:

• Implement quality control measures for M&E installations to ensure they meet required standards.
• Conduct testing and commissioning of M&E systems to verify functionality and compliance with specifications.

Job Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• 5–8 years of experience in M&E coordination, preferably in the construction industry.
• Proven track record in managing M&E systems on large-scale construction projects.
• Experience working with multidisciplinary teams and knowledge of project management processes.

Roles and Responsibilities:

• Review project plans and specifications, prepare ITP plan and checklist.
• Conduct material and installation quality checking, issue QC report.
• Assist to monitor projects towards timely completion according to schedule
• Prepare and expedite project deficiency lists
• Supervise architectural works, and coordinate with sub-contractors & clients on QA/QC matters, ensure the architectural workmanship are according to standard
• Other Duties as assigned

Requirements:

• Diploma or ITE Certificate in Architecture, Civil Engineering, M&E Engineering, or higher qualifications.
• Minimum 3 years of working experience in the building façade related field
• Familiar with office and AutoCAD software.

• Leads the team in developing/maintaining Company BIM implementation plan, policies, standards, guides and BIM contents for overall BIM development. Ensures that the process is in alignment with the project team/field adoption;
• Develops BIM training programmes (BIM adoption from authoring, coordination through to BIM assisted quantification and project simulation) according to agreed schedule;
• Facilitates as Virtual Design and Construction Coordinator for BIM implemented Project management and process for BIM Integrated service co-ordination and clash resolution (Project Basis);
• Liaises with Project Manager and prepares BIM assisted tender proposals and submissions;
• Develops BIM and technological advancement branding for the Company and its subsidiaries through awareness campaign to Authorities and Corporate clients via seminars and workshops);
• BIM implementation in the Company, setting up of BIM standards, Guides, Libraries and Training programs. Identifies/recommends possible BIM/VDC integrated technologies to foster a corporate branding for Sunray as a productive/innovative organisation;
• Ensures that the BIM production team (BIM Modeller and Coordinator) deliver the BIM assisted project with professionalism (Quality, due diligence and timeliness);
• Initiates and implements BIM implementation strategies and delivers BIM execution plan;
• Assists in the preparation of project outputs eg data drops;
• Implementation of the BIM protocol, including updating the model production and delivery table (versions of software to be used, how models are to be modelled and delivered;
• Instrumental in facilitating VDC (virtual design and construction) projects, actively co-ordinating between BIM teams and drafting teams, as well assist Project Manager to coordinate BIM assisted Project management as and when required by client’s contractual requirements.
• Interfaces with Design Team BIM and IT Manager to ensure software is installed and operating properly;
• Other BIM/Technology adoption related duties/ responsibilities as may be assigned;

Job Requirements:

• Bachelor’s degree in architecture, engineering, construction management, or a related field (preferred).
• Extensive experience in BIM implementation and management
• Proficiency in BIM software platforms such as Autodesk Revit, Navisworks, etc.
• Strong understanding of BIM standards and protocols.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively in a multidisciplinary team environment.
• Problem-solving skills with a focus on optimizing BIM workflows and processes.
• Familiarity with construction processes, methodologies, and terminology.
• Project management experience and/or certification is a plus.
• 5.5 Working days

• Supports the technical team and construction team for all design matters.
• Reviews all technical documentation and drawings of the Project works.
• Works closely with the Consultants on the designs and project deliverables to enhance site efficiency and constructability.
• Understands and familiar with Authority approval/clearance of works including URA, BCA, LTA, PUB, etc.
• Manages design approval process and coordinates with the Clients and Consultants in a timely manner to resolve all technical issues.
• Ensures strict compliance of the design in accordance with contractual requirements.
• Ensures the distribution of all the approved and latest drawings and other relevant documents to the relevant parties.
• Prepares shopdrawings with in-house BIM team and obtains approval in advance to site installation dates.
• Raises queries to Client or handles Client’s clarification on technical requirements pertaining to the Project works.
• Prepares and presents design progress status and slides to KTC management, project team and Client as and when required.
• Strong coordination and collaboration with other disciplines (i.e. Architectural, MEP, BIM, etc.) on design to ensure delivery of high quality outcome.
• Supports tender team and prepares technical tender documents as per specifications for bidding of civil and structural engineering projects as and when assigned.
• Attends Technical Meetings, Coordination Meeting, Site Meetings, etc as and when required.

We are looking for a Resident Technical Officer (RTO) to join our team for a key project with the Land Transport Authority (LTA). This is an exciting opportunity to be involved in critical infrastructure development, ensuring quality and compliance in civil and structural works.

Key Responsibilities:

• Supervise and monitor construction progress, ensuring compliance with approved drawings, specifications, and contract documents.

• Inspect materials and workmanship to maintain high-quality standards and adherence to project requirements.

• Conduct regular site inspections, report defects or non-conformances, and coordinate with the Qualified Person (QP) and other stakeholders to resolve issues.

• Provide onsite supervision and maintain accurate site records, ensuring all works align with approved plans.

• Oversee safety, environmental, and health matters, ensuring contractors follow relevant regulations.

• Prepare and submit progress reports to the QP and stakeholders, ensuring project timelines and quality standards are met.

• Assist in reviewing contractor's drawings, method statements, and procedures for proper execution on-site.

• Supervise the installation and monitoring of instrumentation, ensuring compliance with approved plans and regulatory requirements

Job Requirements:

• Diploma in Civil and Structural (C&S) Engineering.

• Must possess a valid RTO certificate from IES Singapore.

• Self-motivated and able to solve issues independently.

• Minimum 3 years of experience in the construction industry, with at least 1 year as an RTO.

• Experience in supervising the installation of monitoring instruments and using software for data presentation and analysis.

· Responsible for installing, repairing, and maintaining piping systems and working with various types of pipes, such as steel, copper, plastic, or other alloys. They build pipe systems that transport hot or cold water, fuel, steam, and industrial chemicals and gases.

· Manage projects from start to finish, including planning, scheduling, and assigning tasks to their crews. And ensure that projects are completed on time and within budget.

· Responsible for the safety of their crew and the work environment. Ensure that work is done in compliance with safety regulations and procedures.

· Conduct regular inspections to ensure that piping systems are installed correctly and are functioning properly. Having good knowledge to resolve any quality issues that arise.

· Communicate with project stakeholders, including clients, suppliers, and engineers, to ensure that everyone is working together effectively.

· Maintain accurate records of piping activities, including work hours, materials used, and progress reports.

· Supervisors shall train and mentor piping personnel to help them improve their skills and performance.

· Manage and allocate resources effectively to ensure that projects are completed on time and within budget.

· Stay up to date on industry advancements, regulations, and best practices.

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Working Location: Kallang, Central Region

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise.

Working Location: Kallang, Central Region

Job Description:

• Conduct training for new staff on product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

YKMJ Construction Pte Ltd is a reputable construction company in Singapore, seeking an ambitious and results-driven Business Development Executive to join our team.

Job Summary

We are looking for a highly motivated and experienced Business Development Executive to identify new business opportunities, build relationships with clients, and drive revenue growth.

Responsibilities

• Develop and implement business development strategies to achieve sales targets
• Identify and pursue new business opportunities through market research, networking, and lead generation
• Build and maintain strong relationships with clients, partners, and stakeholders
• Conduct presentations, pitches, and negotiations to secure new business deals
• Collaborate with internal teams, including marketing, sales, and operations, to drive business growth
• Analyze market trends, competitor activity, and customer needs to inform business development strategies

Requirements

• Degree in Business, Marketing, or a related field
• At least 3 years of experience in business development, sales, or marketing
• Proven track record of achieving sales targets and driving revenue growth
• Excellent communication, presentation, and negotiation skills
• Strong networking and relationship-building skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Able to work weekends / Public Holidays, if necessary

What We Offer

• Competitive salary and bonus structure
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and results-driven individual looking for a new challenge, please submit your resume and cover letter to [email protected]