Qualifications
ā¢āāāāāMust be able to navigate through system database software to configure and troubleshoot data and hardware related issues.
ā¢āāāāāExperience and understanding of Enterprise System architecture is a plus.
ā¢āāāāāAbility to delegate and organize responsibilities with projects involving multiple personnel is essential which include but not limited to
ā¢āāāāāScheduling and holding regular meetings with customers and team members to discuss system health and open tickets.
ā¢āāāāāExperience with system upgrade process and practices as well as methodical and careful planning is essential.
ā¢āāāāāCertifications in Lenel Onguard, Software House CCure, Avigilon ACC/ACM, S2 Access Control Systems and Video Management Systems are plus.
Duties
ā¢āāāāāResponsible for meeting with clients to determine their system needs.
ā¢āāāāāAbility to work with design team to engineer complete system(s).
ā¢āāāāāMonitor and maintain system health which includes Database and application Servers.
ā¢āāāāāTest, program and troubleshoot access control and digital video systems.
ā¢āāāāāFollow assigned projects through to final adjustment and commissioning of installed systems.
ā¢āāāāāCreate test plans and test systems.
ā¢āāāāāInstall complete turnkey system (software and hardware).
ā¢āāāāāCustomize system to tailor to customersā business model.
ā¢āāāāāWork off hours to support customers and technicians globally.
ā¢āāāāāTroubleshoot system/network related issues over the phone with customers and vendors.
ā¢āāāāāAbility to train customers and technicians on respective systems.
ā¢āāāāāBe available for 24 hour phone support.
ā¢āāāāāDocument and maintain system architecture and parameters specific to customer.
ā¢āāāāāTo work in compliance with the Companyās Health and Safety standards and requirements; with the safety of āāāāāāself and others in mind at all time.