Job Description
· The IT operations support personnel shall be responsible for supporting the clients, vendors and other stakeholders for products and services
· The IT operations support personnel shall perform the following routine work:
§ Create and monitor the network, facility and security sensors
§ Log, troubleshoot, follow-up and resolve new and outstanding tickets
§ Perform remote hand service based on request by Customers
§ Support Internal Operational requirements
§ Partake in Maintenance Activities
§ Maintain and update reviews into documented Operational Procedures
· Perform physical network infrastructure deployment and cross connect provisioning for internal and customers
· Generate and analyse operational data for network performance, statistics and usage reports for network.
Job Requirements
· Higher NiTEC or Diploma and Above in any discipline
· Basic Knowledge on Networking and protocols is advantageous
· Good attitude and ability to learn
· Ability to work on a 24/7 rotating shift duty environment
· High-potential fresh graduates with no prior experience are welcome
· English speaking environment
· Training will be provided