Retail Manager
Strong problem solving and interpersonal skills and able to interact with all levels, internally and externally, in a professional and responsive manner.
The incumbent is responsible for managing both front and back-end store operations in Singapore and London to ensure smooth operations and helping Group Managers with project management. He/ she is expected to:
About the Role
โข Oversee and manage the supermarket's operations as a whole
โข Manage budgets, maximize profitability and set/ meet sales targets
โข Analyze and interpret trends to facilitate planning
โข Lead and motivate team to achieve organization goals
โข Manage customers complaints, compliments and feedback
โข Manage stock inventory and stock control
โข Plan and manage promotional spaces and activities
โข Recruit, train, supervise and appraise staff
โข Plan and perform biannual stocktake for the store
โข Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, SFA, SCDF etc.)
โข Continuously review and enhance existing store operations and processes to improve business
โข Involve in projects such as planning for new store opening and renovation works for existing stores
โข Execute promotion display and comply with company SOP
Requirements
โข At least 5 yearsโ experience in supermarket/retail industry, such as 7-11, Scarlett, Valu$, FairPrice etc.
โข Excellent command in speaking and writing in English and Chinese
โข Excellent negotiation skills
โข Independent, self-motivated, resourceful and reliable
โข Open-minded and willing to learn
โข Customer and service oriented
โข Action-oriented and outcome-driven
โข Able to multi-task in a fast-paced environment and work in a team