Responsibilities:

· Responsible for sales target and driving Sales through plan, implement, launch and monitor Sales and marketing initiatives such as product campaign, business etc. Manage and coordinate with cross functional teams and HQ product team to implement effective sales and marketing initiative that includes implementing online promotions and campaigns, marketing materials (banners, flyers, catalogues, videos, tutorials in both languages, if required).

· Overall in charge of three corporate-hosted events locally. Responsibilities include budget preparation, ticket sales preparation, agenda development, speaker invitation coordination, rehearsals, PowerPoint preparation, production coordination, event marketing material and achieving ticket sales KPIs

· Support Global Meeting and Training Seminar System and ensure all necessary GMTSS training is scheduled and generate and implement suggestion improve GMTSS participation.

· Overall in charge and responsible on achieving MUFO action plan program and responsible for preparing and reviewing presentations/documentation related to the program. Coordinating, managing, and hosting the MUFO Program quarterly and work with the field to increase participation and achieve KPIs in sales.

· Responsible for managing all company sales tools and marketing websites and social media platforms related to business, including the Unfranchise Marketing App, and ensuring timely updates on business-related information. Working closely with creative services, sales & product team to create, update content and publish the web/app content (web banner, landing pages, product placement etc) and to align with any new product launches, campaign, and marketing calendar.

· In charge of all related activities with webcentre solution and ISM (Internet Sales and Marketing).

· Motivate, Support and maintain strong relationships with our key distributors and ensure timely recognition to drive sales and recruitment.

· Support field development Director on special projects and involve other duties as assigned by Manager.

Requirements:

· Bachelor’s degree in business management, Sales, e-Commerce, Digital Marketing, Merchandising, Product Marketing, or related field

· At least one to two years of experience in direct sales and/or digital marketing experience.

· Candidates with more experiences may be considered as Senior position based on education level and working experience

· Sound knowledge of website management and eCommerce usability

· Understanding of market trends and consumer buying behaviour towards online shopping

· Strong communication and project management skills; able to lead internal teams and stakeholders through full project lifecycles.

· Possess good interpersonal skills.

· Resourceful, creative, and self-motivated individual

· Advanced Microsoft Office experience (Outlook, Power Point, Excel) and knowledge in HTML, Photoshop, CMS systems, Web Analytics is a plus.

· Willing to take extra duties on Saturdays, Sundays and holidays to support events.

Interested parties please apply with details resume includes past/current experiences, current/expected compensation package and available date. We offer competitive remuneration package to the right candidate.

Note: All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary.

Only shortlisted candidates will be notified.

Job Purpose:

The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service, operational efficiency, and profitability. The Assistant Hotel Manager plays a crucial role in staff management, guest relations, and the continuous improvement of hotel operations.

Key Responsibilities:

• Operational Management:
  • Assist the Operation Manager in overseeing daily operations across of Front Office, Housekeeping and Maintenance.
  • Ensure that all hotel services meet or exceed established quality standards and that operational goals are achieved.
  • Monitor and evaluate the performance of departments, providing guidance and support to ensure efficiency and effectiveness.
• Guest Relations:
  • Maintain a visible presence in the hotel, interacting with guests to ensure satisfaction and addressing any concerns or issues promptly.
  • Oversee guest feedback collection, analyse trends, and implement improvements based on guest insights and managing reviews on various platforms
• Staff Management:
  • Support the recruitment, training, and development of hotel staff, ensuring that all team members are equipped to deliver high-quality service.
  • Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
  • Conduct regular inspections of hotel facilities and services to ensure cleanliness, safety, and maintenance standards are upheld.
  • Address any operational challenges or guest complaints, working with relevant teams to resolve issues effectively.
• Reporting & Communication:
  • Prepare and submit operational reports to the Hotel Manager, highlighting key performance indicators, guest feedback, and departmental activities.
  • Facilitate communication between departments to ensure seamless coordination and collaboration.
  • Assist in organising and leading management meetings, staff briefings, and other key hotel functions.

Qualifications:

• Education: A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
• Experience:
  • Minimum of 5 years of experience in the hotel industry, with at least 2 years in a managerial or supervisory role.
  • Comprehensive knowledge of hotel operations, including Front Office, Housekeeping and Maintenance.
• Skills:
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in hotel management software, financial management tools, and MS Office applications.
  • Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.

Working Hours:

Flexible working hours, including weekends, evenings, and public holidays, to meet the operational demands of the hotel.

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to hr@amrisehotel.com

We regret that only short-listed candidates will be notified.

• Review wage rates as indicated in the valid Collective Bargaining Agreements and revises company scaled as required once approved by the Director, Fleet Personnel, and executive management
• Work collaboratively with Director, Fleet Personnel in developing and administering budget, forecast expenditures and funding requirements and updates executive management accordingly
• Monitor crew operating budget, provide relevant commentaries where required, and keeps Director, Fleet Personnel advised on developments for necessary action;
• Monitor department expenses, submit monthly variance reporting to Director; ensuring that all reporting employees adhere to company policies and procedures
• Assist Director, Fleet Personnel in developing measures and initiatives basis identified Fleet Personnel KPIs so results become visible in financial reporting
• Liaise under guidance for Director, with external parties for efficient crewing of vessels (including crewing partners, travel-system, and agency providers as well as other relevant parties)
• Assist in the development of key marine HR (Human Resources) initiatives under the guidance of Director, Fleet Personnel as required
• Maintains contractual relationships with global Fleet Personnel vendors and confirms that the vendor’s performance is regularly monitored and evaluated.

Management Reporting:

• Participate in weekly operations leadership meetings and on cross functional teams (I.e., Commercial etc.) as required
• Oversee together with the Director, the development, and update of Crew Management performance reports; these includes defining Key Performance Areas to meet company goals and objectives
• Communicates expectations to direct reports, manages performance, and provides leadership and support to team members in a constructive, efficient, and effective way
• Ensure that all reporting employees adhere to company policies and procedures. Communicates expectations to direct reports, manages performance, and provides leadership and support to team members
• Understand the Health, Safety Environmental Protection and Quality Policy and the responsibilities under the Environmental Management System (EMS)
• Report any environmental noncompliance and/or concern to his/her manager or members of the senior management team (including the highest level of management) either directly or through the open reporting system as per Management System guidelines

Medical Repatriation and Claims manage:

• Define and design processes and procedures, together with the Crew Claims Advisor, to manage medical repatriation claims
• Provide guidance to the Crew Claims Advisor in measuring medical claims performance as per company defined KPIs
• Propose policy changes where required

Communications and Reporting:

• Provide guidance and direction to the Senior Fleet Personnel Assistant in coordinating Master/Chief Engineer visit to the charterers’ office and Setting Up for Success Program
• Liaise with different manning agents located in various countries regarding different crewing related matters, as required by the Director, Fleet Management.
• Work with the Director, enabling successful change management in a constructive and effective manner, to aid improving Fleet Personnel performance and mature the organization efficiently
• Provide support to the Director, Fleet Management in development of regional seafarer Forums and leadership conferences as required

Project Management and System Support:

• Provide Fleet Personnel project management support as required
• Provides support and user expertise for various system improvement initiatives in various platforms such as Crew Management software, Crew Communications platforms, and the like
• Perform other duties as assigned including working in other functional areas to cover absences
• Requirements
• Minimum five years progressive working experience either as crewing manager in a ship management company or in Human Resources, particularly in a Generalist role.
• Ability to deliver top quartile results in a hectic and demanding environment
• Proficiency with Microsoft Office Suite (including Outlook, Word, and Excel) with advance Excel skills
• Attention to detail and a proven track-record in producing accurate, quality work
• Strong verbal and written communication skills
• Must exercise judgement and maintain consistency
• Experience working with container ships engaged in international trading
• CHRP an asset
• Appropriate years of seagoing experience either as Master Mariner or Chief Officer rank
• Excellent presentation skills
• Regular international travel, may occur on short notice
• Able to work under pressure in a fast-paced environment
• Must be sufficiently mobile to join ad-hoc meetings
• Must carry a mobile device outside of office hours and check in regularly
• Must maintain a home internet connection for work outside of office Hours.

Job Summary:

C&W Services is on a strategic path of business growth with the key objective of increasing its market share in a competitive Facilities Management & Engineering industry, whilst concurrently establishing itself as a company with high Corporate Social Responsibility and walking the talk on Sustainability.

Amongst its many Business Lines, some are self-delivered, including the full sleuth of Sustainability Services, which are key to differentiating C&W Services as one of the few Facilities Management Companies who is an Energy Services Company (ESCO) too.

The successful individual describes to be a dynamic individual with the ability to work independently, as a leader, as part of a team. The ideal candidate has to possess strong technical competency and experience, and the ability to articulate the problem and the solution, and be able to produce high quality results under tight time constraints and will contribute towards

• Serving existing customers, to ensure business renewal (maintain and sustain).
• Soliciting new customers and business (grow).
• Growing a Business built on Sustainability and Wellness.

What you will be doing:

• Articulate the suite of services / offerings professionally to existing and potential customers and working alongside senior management executives
• Working with subject matter experts on solutioning and costing and putting together Bid Solutions and tender management process
• Working with Compliance, Legal and Finance Teams on the commercial aspects.
• Customer Account Development and Management
• Pitch convincingly the benefits of the company’s capabilities.
• Develop new opportunities by way of new business streams and new segments.
• Communicate with customers of all levels to articulate the problems and solutions, and opportunities; and concurrently build customer confidence and rapport to secure continued recurring and new business opportunities and ensure consistent branding and positioning.
• Facilitate and manage flow of information amongst all stakeholders / parties (internal and external).
• Perform other related duties as required or requested

You are:

• Minimally Bachelor's degree in engineering or any other relevant discipline
• Minimally 8 years of experiences in product/ services in energy sustainability
• Has good knowledge in various Building Management System
• Excellent in communication as you will be required to work closely with clients of all levels to articulate the problems and solutions, and opportunities

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Minimum 2 years of relevant experience

· Strong communication skills

· Excellent customer service skills

· Positive and "CAN DO" attitude

· Possess leadership qualities

· Maintain high level of customer service standards

Strong potential with right attributes

Able to work shift work, public holiday and weekend

3 days in office per week
Job Duties:
To support Grants & funding initiative operational needs.
a) Secretariat duties for the funding initiative, including running of grant calls, convening of evaluation panels and engagement of government stakeholders
b) Executing policies and processes pertaining to the administration of the funding initiative
c) Communication of the funding initiatives' policies and processes to public sector research performers
d) Liaising with grantees on pre and post award matters
e) Regularly reviewing progress of awarded grants to ensure that KPIs, milestones and budget utilisation is on track
f) Building excellence in grants management through the development, refinement and implementation of best practices, within company and through working with other funding agencies
g) Other ad-hoc duties that may be assigned

Requirements:
a) Bachelor's Degree with 2 years of Grant Admin experience in public sector / policy / planning / governance roles
b) Experience and/or keen interest in work related to governance and policy, especially in the research & development sector
d) Strong problem solving, analytical and systems thinking abilities
e) Resourceful and independent
f) Able to work collaboratively with internal and external stakeholders

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Order:780429

Job Responsibilities:

• 90% Hunting, 10% Farming
• Establishing and researching for new business opportunities in Singapore's semiconductor, electronics components, or biomass/recyclables industries
• Possess extremely strong relationship and connection with Singapore semiconductor, electronics, and/or biomass/recyclables market
• Utilize their business relationship and connections to sell and market the company's items
• Oversee and lead all aspect of sales and marketing activities
• Possess both proven experience in sales and a high level of technical expertise
• Swiftly liaise with vendors in either Japan or other overseas partners to solve any issues that arise
• Conduct day-to-day communication with clients, identifying their group-wide requirements
• Budget planning, profit and loss management, cash management and analysis of the businesses of the company and report to management
• New Business development and creation for the 3 markets mentioned above
• Any ad-hoc duties assigned

Job Requirements:

• Min 3 years' B2B hunting sales experience in the trading industry handling raw materials, preferably natural resources and mineral products
• Experience in customer proposals and negotiation, procurement, product, quality control, delivery and bill collecting
• Good experience of new business development and hunting sales

[Advantage]

• Good knowledge of the latest market information for either one of the 3 markets (semiconductor, electronics, and/or biomass/recyclables industry)
• Experience working for a Japanese trading company

We are regret that only shortlisted candidate will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name : Esther Quak Soo Chin

EA Personnel Registration Number: R21101335

EA Licence No :07C5771

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Work in a dynamic and international environment

Job Description

• Manage a team of technicians and contribute to the overall success of after-sales department
• Manage and coordinate the daily operations of the workshop, including scheduling, resource allocation, and quality control.
  • Oversee the maintenance and repair of vehicles
  • Monitor workshop performance and identify areas for improvement
  • Other duties assigned

Job Requirement

• Minimum GCE "N" Level or equivalent with 1 year of experience in managing an automotive workshop
• Strong leadership and management skills
• Excellent organizational and time management skills
• Ability to diagnose and troubleshoot vehicle problems
• Strong customer service orientation
• Proficiency in using diagnostic tools and software

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to :

[email protected]

We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Working Locations: Alps Avenue

Responsibilities:

• Manage Contract / Service Parts Logistics warehouse and distribution business for MNC Customer
• Oversees regional operations for Contract / Service Parts Logistics across Asia Pacific and Japan
• Main point of contact for MNC Customer’s Regional Operation team based in Singapore
• Co-ordinate with Internal country logistics teams in South Asia & Oceania on day-to-day operations matters and service performances
• Attend and lead external & internal meetings on Business Performances matters and Operational Excellence initiatives
• Project implementation and support Contract / Service Parts Logistics warehouse operation by using WMS, TMS and other tools
• Build good relationships and foster strong rapports with MNC customer & Internal stakeholders
• Work on logistics solutions with Internal country logistics teams to increase work efficiency & productivity of Contract / Service Parts Logistics warehouse and distribution programs for MNC Customer
• Assist department head in analysing reports to formulate business strategies
• Support regional opportunities to expand business share of MNC Customer

Requirements:

• Minimum Diploma in Logistics or Supply Chain or equivalent preferred.
• Minimum 3 years of relevant experience in Warehousing & Distribution (Service Parts Logistics background will be an added advantage)
• Computer Literate (MS Office, Excel, PowerPoint)
• Able to work in fast pace environment

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Job Summary

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in St Andrew’s Community Hospital.
• To oversee and be responsible for the communications and patients’ relations matters of St. Andrew's Community Hospital, through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• Diploma/Degree or training in public relations, communications and counselling.
• Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling.
• Minimum 5 years relevant experience in a managerial role.
• Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills.
• Is strong in public relations and client experience or in areas of support and counselling.
• Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients' experience of the hospital services.
• Is mature in disposition, to be able to cope with changes and demanding situation.
• Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation.
• Is resilient, calm and exercise sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation's image and staff morale.

Work Location

• St Andrew's Community Hospital / 8 Simei Street 3, Singapore 529895

Position Overview:
Giggle Hospitality is looking for an experienced Operations Manager to oversee the management and deployment of a part-time workforce to partner hotels. This role is critical in ensuring smooth operations during major deployments and maintaining strong client relationships. The ideal candidate will have a background in hospitality, excellent leadership skills, and a commitment to service excellence. Weekend availability is essential to meet operational needs during peak times.

Key Responsibilities:

1. Managing the Part-Time Workforce:Coordinate and manage a pool of part-time staff for seamless deployment to partner hotels.
   Ensure staff are well-briefed, trained, and positioned appropriately for their roles.
   Monitor staff performance and provide support to maintain service excellence.
   
2. On-Site Operations:Serve as the main point of contact for partner hotels during deployments.
   Conduct on-site visits to oversee operations and address real-time issues.
   Troubleshoot and resolve challenges during high-pressure situations.
   
3. Client Engagement and Relationship Management:Build and maintain strong relationships with partner hotels, ensuring their satisfaction with Giggle’s part-time staffing solutions.
   Actively seek feedback from clients to improve service delivery.
   
4. Deployment Oversight:Oversee large-scale setups and events, working closely with hotel management teams.
   Ensure that the right staff are deployed based on client requirements and event needs.
   
5. Weekend Commitment:Be available for on-site visits and operational oversight during peak times (Friday to Sunday).
   

Qualifications:

• Mandatory: A degree or diploma in hospitality management or a related field.
• Proven experience in hospitality, preferably in roles involving operations or workforce management.
• Strong leadership and communication skills to effectively manage part-time staff and build client relationships.
• Ability to work a flexible schedule, with a focus on weekends.
• Familiarity with Giggle’s platform and services is a plus.

Skills and Competencies:

• Excellent organizational and time management skills.
• Leadership abilities to guide and motivate part-time staff.
• High emotional intelligence to navigate client relationships and resolve conflicts.
• Proactive problem-solving mindset and attention to detail.

Why Join Giggle Hospitality?

• Be part of a forward-thinking company revolutionizing part-time staffing in the hospitality industry.
• Collaborate with prestigious hotel brands to deliver exceptional service.
• Enjoy competitive compensation and opportunities to grow in a dynamic environment.

• Well Established Company
• Basic $6000 - $6500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm
• CPA | CA | CMA
• Experience in manufacturing costing, and supervisory experience.

Job Responsibilities:

• Assist the Group Finance Director in developing, implementing and monitoring the compliance of internal control policies and procedures
• Review consolidated financial statements, management reports and budget variance analysis of the Group
• Ensure all financial, accounting and analytical reports are prepared according to the management policies and accounting standards
• Coordinate, participate and deliver insights into the financial reports in the management meeting and board meeting
• Manage relationship with external auditors for financial audits
• Complete and submit all GST returns and ensure compliance
• Review CIT returns to be submitted by Tax Agent
• Lead the preparation of annual budgets, analysis and presentation to Management
• Oversee the costing function for the manufacturing activities in Singapore
• Supervision of local & overseas Accounts staff with full spectrum of accounting responsibilities
• Perform any other tasks as the need arises

Job Requirements:

• Possess minimum Bachelor’s degree in Accounting, Finance or related field with 3 to 5 years of working experience, including experience in manufacturing costing, and supervisory experience
• Current CA/CMA/CPA membership or equivalent would be an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Bukit Timah (269748)
Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.