Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

· Developing growth strategies and plans

· Managing and retaining relationships with existing clients

· Increasing client base

· Having an in-depth knowledge of business products and value proposition

· Writing business proposals

· Negotiating with stakeholders

· Identifying and mapping business strengths and customer needs

· Researching business opportunities and viable income streams

· Following industry trends locally and internationally

· Drafting and reviewing contracts

· Reporting on successes and areas needing improvements

· Contacting potential clients to establish rapport and arrange meetings.

· Planning and overseeing new marketing initiatives.

· Researching organizations and individuals to find new opportunities.

· Increasing the value of current customers while attracting new ones.

· Finding and developing new markets and improving sales.

· Attending conferences, meetings, and industry events.

· Developing quotes and proposals for clients.

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

· Proven working experience as a business development manager, sales executive or a

· relevant role

· Experience in sales, marketing or related fields.

· Strong communication skills and IT fluency.

· Ability to manage multi-task.

· Excellent organizational skills.

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, Outlook, and PowerPoint.

· Comfortable using a computer for various tasks.

· Time management and planning skills

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Job Responsibilities:

• Welcoming customers
• Assisting customers to find desired items
• Advising customers on new products and encouraging them to buy them
• Organising merchandise and restocking depleted shelves so they're attractive to shoppers
• Informing shoppers about ongoing sales, promotions and discounts
• Addressing and resolving shoppers' complaints, such as returns and refunds, to improve satisfaction and loyalty
• Performing cleaning duties at the end of shifts

EA License No: 05C3451

EA Personnel Name: Izz Lokman
EA Personnel No: R24124828

Job Responsibilities:

• Fill in job cards
• Daily report
• Transport accrual
• Tracking of spares and raising paperwork’s
• Liaise with planners for any reporting or liaising
• Carry out any other duties as assigned

Job Requirements:

• Minimum Nitec with experience in similar role
• Microsoft excel/ words/ point etc.
• Good communication skills
• Must be able to commit for 6 months
• Working hours: Mon-Fri 0830 - 1730 hrs (subjected to changes depending on operations requirements)

Responsibilities include:
-Assist in daily operations
-Ensure that the cafe and coffee house is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving.

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Benefits:

• Basic Salary up to $3,200 with yearly increment based on performance.
• 5 days work week
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in ALPS Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for coordinating sea import shipments, managing import/export files, updating shipment statuses, and handling customer notifications. Responsibilities include processing invoices, checking shipment documents, and arranging transportation. You will communicate with clients, agents, and overseas offices, ensuring accurate data entry and compliance with company policies. Key tasks also include customs permit declarations and maintaining strong client relationships. Additionally, you will recommend process improvements and handle any ad-hoc duties.

Qualifications:

• Minimum 1 year of experience in relevant industry

• Assist designated airlines with transporting special passengers (NTL- Not To Land, UM - Unaccompanied Minor, Deportee, Offload) to and fro the immigration office and flight gates at Changi Airport.
• Assist designated airlines with completion and submission of flight documents/administrative work.
• Assist and transport passengers requiring special assistance (hearing/visually impaired passengers) at Changi Airport.
• To identify passenger's name, flight information, date, and special service request details, to ensure special needs passengers are taken to the correct destination.
• To communicate and liase with airline staff, immigration officers and other airport staff when required.
• Attend to passengers' enquiries and provide passengers with an excellent customer service experience.
• Be compliant and adhere to SOP and safety standards.
• Any other ad hoc matters assigned by management.
• Ability to read, write and converse in English.
• Good interpersonal and communication skills.
• Good customer service skills.
• Adaptable to change and a good team player.
• Physically fit and comfortable with walking long distances.
• Comfortable with basic paperwork.
• Comfortable with a fast-paced working environment.
• Training will be provided, no experience needed.
• May be required to do overtime (OT), when needed.

Up to $2100 basic + OT Pay + Variable Bonus

Benefits:

• Basic Salary up to $2,100 with yearly increment based on performance.
• 5.5 days work week (Monday – Friday (9am to 6pm) | Alternate Saturday (9am to 1pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Warehouse Assistant located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for managing and overseeing warehouse operations, including inventory control, order processing, and quality assurance. Responsibilities include handling the picking, packing, and inspection of shipments, along with maintaining an accurate inventory and ordering stock replacements as needed. Additionally, the role requires reporting any damages or discrepancies, ensuring tools and equipment are in good working condition, and arranging repairs or replacements as necessary. The candidate will also implement 5S practices to keep the workspace organized and operate material-handling equipment such as hand trucks, forklifts, and hydraulic platforms to facilitate efficient warehouse operations.

Qualifications:

• Must have forklift licence
• Handles and stores merchandise or special products that require some knowledge of shock watch, tilt watch, humidity reading etc.
• Min 2 years relevant experience

Benefits:

• Basic Salary up to $4,000 with yearly increment based on performance.
• 5 days work week (Monday- Friday | 9am- 7:30pm)
• Transport & Headphone allowance provided
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in Airline Road. Our clients are in the Freight Forwarding Industry. You will be responsible for identifying and developing new business opportunities, promoting the company's services to potential clients, and preparing competitive quotations and proposals. The position requires prompt follow-ups, effective negotiation skills, and the ability to build and maintain strong relationships with new clients to support business growth and customer satisfaction.

Qualifications:

• Possess own vehicle
• Working 3 years’ experience in freight forwarding/logistics industry preferred
• Proficient in Microsoft Office

Benefits:

• Basic Salary up to $3,200 with yearly increment based on performance.
• 5 days work week
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in ALPS Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for coordinating sea import shipments, managing import/export files, updating shipment statuses, and handling customer notifications. Responsibilities include processing invoices, checking shipment documents, and arranging transportation. You will communicate with clients, agents, and overseas offices, ensuring accurate data entry and compliance with company policies. Key tasks also include customs permit declarations and maintaining strong client relationships. Additionally, you will recommend process improvements and handle any ad-hoc duties.

Qualifications:

• Minimum 1 year of experience in relevant industry

• Liaising with overseas agents, carriers/co-loaders & shippers/consignees on all the air export shipment matters
• Entry records in our Freight Systems for shipment arrangement
• Co-ordinate and monitor export pickup status
• Co-ordinate for shipment enquiries
• Shipment booking
• AWB Execution
• Tradenet anf permit declaration

Job Overview

Incumbent will manage & support all HR functions by working closely with peers, employees as well as external vendors. In addition, you will also be managing end-to-end training and development activities as well as participate in HR projects.

Roles & Responsibilities

• Provide high quality HR services in a fast pace service industry.
• Oversee and manage full spectrum HR functions including recruitment, employee/labour relations, training and development, compensation and benefits.
• Develop and/or execute HR programs in alignment to Corporate strategies in the area of attracting, motivating and retaining qualified staff.
• Plan and manage all training and development programs and processes, including TNA as well as end-to-end training administrative processes.
• Participate in learning and talent development programs where we aim to build a continuous learning culture and talent pipeline.
• Execute scholarship and internship programs by building close partnerships with academic institutions.
• Keep abreast and ensure legal compliance with government’s rules and regulations.
• Review, update and communicate job requirements and descriptions for all positions to maintain work structure of the company.
• Develop and recommend HR practices/procedures that assist in the growth of the facility, while ensuring compliance with firm’s policies/local laws/regulations.
• Partner with the business to facilitate and bridge resolutions regarding employee relation matters, including performance management, career conversations, counseling and managing grievances and discipline.
• Collaborate with line on performance, salary & bonus review exercises.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Working in teams/independently with minimal supervision and decision making.
• Participate actively in contributing to HSE development and improvement.

Job Requirements

Min degree in Business Administration or HRM

• Min 3 years’ experience in HR Generalist role

• Experience with managing end-to-end Training and Development programs.

• Meticulous with a keen eye on details

• Able to work independently with minimal supervision, self-motivated

• Able to interact with people of different levels.

• Resourceful with a high degree of professional integrity

• Proficient in Microsoft Office such as Excel, Word, and Power Point

Up to $2100 basic + OT Pay + Variable Bonus

Benefits:

• Basic Salary up to $2,100 with yearly increment based on performance.
• 5.5 days work week (Monday – Friday (9am to 6pm) | Alternate Saturday (9am to 1pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Warehouse Assistant located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for managing and overseeing warehouse operations, including inventory control, order processing, and quality assurance. Responsibilities include handling the picking, packing, and inspection of shipments, along with maintaining an accurate inventory and ordering stock replacements as needed. Additionally, the role requires reporting any damages or discrepancies, ensuring tools and equipment are in good working condition, and arranging repairs or replacements as necessary. The candidate will also implement 5S practices to keep the workspace organized and operate material-handling equipment such as hand trucks, forklifts, and hydraulic platforms to facilitate efficient warehouse operations.

Qualifications:

• Must have forklift licence
• Handles and stores merchandise or special products that require some knowledge of shock watch, tilt watch, humidity reading etc.
• Min 2 years relevant experience

• Liaising with overseas agents, carriers/co-loaders & shippers/consignees on all ocean freight shipment matters.
• Entry records in our Freight Systems for shipment arrangement and billing.
• Assist/support preparation of clearance/shipping documents.
• Co-ordinate and monitor import delivery & export pickup status.
• Co-ordinate for shipment enquiries.
• Filing/closure of shipping documents.

Benefits:

• Basic Salary up to $4,000 with yearly increment based on performance.
• 5 days work week (Monday- Friday | 9am- 7:30pm)
• Transport & Headphone allowance provided
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in Airline Road. Our clients are in the Freight Forwarding Industry. You will be responsible for identifying and developing new business opportunities, promoting the company's services to potential clients, and preparing competitive quotations and proposals. The position requires prompt follow-ups, effective negotiation skills, and the ability to build and maintain strong relationships with new clients to support business growth and customer satisfaction.

Qualifications:

• Possess own vehicle
• Working 3 years’ experience in freight forwarding/logistics industry preferred
• Proficient in Microsoft Office

About the Job

The Logistics Department plays one of the most critical roles in managing part the assets in Cyrus. You will be joining a dynamic team managing and working closely with the Assistant Warehouse Manager to solve Logistics, warehouse operation issues, managing the inventory level and fulfil daily orders. You will also be required to implement new ideas to improve our logistics and warehouse operation processes.

Your key responsibilities cover the following 5 broad areas:

1) Receiving and Inspecting of Goods

• To verify the quantity of goods, inspect for damages and report discrepancies.
• To ensure proper handling and storage of goods.

2) Inventory Management

• To tidy and organise all inventory and maintain accurate records for accurate monitoring
• To conduct regular inventory checks and report discrepancies.

3) Order fulfilment

• To retrieve and pack shipment orders according to delivery schedules, and coordinate with inter-departments for deliveries and pickups.

4) Warehouse Organization

• To ensure inventory are well organised and stored at stipulated locations so as to achieve and maintain warehouse 5S standard.

5) General Support

• To initiate and collaborate on work improvements projects to improve processes and work environment.

Your areas of knowledge and expertise that matter most for this role:

· Secondary school, Higher Nitec, Diploma or 2years working experience in warehousing or environment.

· Basic understanding of Microsoft Office is required.

· Valid Forklift license is an added advantage.

· Knowledge of ERP/WMS system.

· Physical fitness to carry goods up to 25kg.

· Key attention to detail and monitoring of inventory quality.

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Highlight

• Great career opportunity & progression
• Positive Working Environment

Job Description:

• Manage admin and performance related functions
• Interact with new patients and prepare Service Contracts
• Process fee invoices and handle fee collection
• Process patients’ payment (AR) and follow up with uncollected payment
• Manage account receivable (AR) and account payable (AP)
• Assist in Full Set account & GL
• Process billings that needed
• Perform compilation and analysis of key indicators where required
• Be involved in SOP preparation and digitalization
• Process and submission of claims like CHAS, Medisave or Insurance claim
• Support administration of customer service and client feedback
• Provide day-to-day administrative support to the operation team
• Any other ad-hoc project assigned by the Management

Job Requirements and Qualifications:

• Degree in any discipline from a recognized tertiary institution
• Proficient in Microsoft Office - MS Word and Excel
• Able to work during weekend when needed
• Working at Upper Changi Road North

Job Description

The successful candidate will be part of the Safety, Security and Quality (SSQ) Development department. He/ She will manage SSQ’s systems, provide user support for systems and IT related matters, and work collaboratively with users to enhance existing systems and on development of new systems. Additionally, the incumbent will also be responsible for coordinating the annual finance and IT budgeting exercise for SSQ and for budget tracking and reporting as required.

Key Responsibilities

1) IT Project Planning & Budgeting

• Prepare, track and manage the IT project plan and budget for SSQ
• Co-ordinate, track and manage the SSQ Finance annual budget and reporting

2) IT & Systems Support

• Provide support for SSQ’s systems
• Access management for SSQ’s systems
• Maintain documentation on SSQ’s system processes
• Act as a liaison between users and ITD/ vendors for system related matters
• Co-ordinate IT asset and user ID recertification exercises
• Secretariat for divisional IT meetings

3) Systems Development & Project Management

• Work with users on business process re-engineering to streamline SSQ’s processes
• Work with SSQ users and other business units on business requirements and solutions for new or existing systems.
• Conduct user acceptance testing (UAT) to ensure the system/ enhancements meet the specified requirements.
• Change management and system implementation

4) Technology Awareness

• Keep abreast of key and emerging technologies to leverage on digital
• Engage sections within SSQ to discover opportunities where technology can be exploited

Requirements

• IT related university degree. Fresh graduates are welcome to apply.
• Experience in business requirements analysis, systems support & development, and project management
• Knowledge of Tableau and/ or Python would be advantageous but not compulsory
• Strong inter-personal and communication (verbal & written) skills
• Good planning and analytical skills
• Critical Thinker and Problem Solver
• Technologically Savvy
• Possess initiative, self-driven and able to work independently

PanCare Medical introduces its transitional care facility in East Area, catering to stable patients awaiting nursing home placement. Our central goal is to establish a nurturing temporary sanctuary for the elderly, fostering a sense of belonging and respect.

Our commitment extends to our devoted staff's well-being. We ensure optimal staffing and manageable workloads, prioritizing work-life equilibrium. Our vision is to cultivate a compassionate environment, empowering nurses and healthcare assistants to provide exceptional care to this esteemed population.

At our core, we offer a meticulously tailored program for seniors, guided by geriatricians, therapists, and social workers. We're equally dedicated to fostering strong family connections during this pivotal life phase. Join us in a role that exudes purpose and significance.

Job Highlight

• Great career opportunity & progression
• Positive Working Environment

Roles and Responsibilities

• Assist the in preparation of patient for treatment
• Assist in preparation and setting of rehabilitation equipment for treatment
• Assist in teaching and supervision of therapeutic exercises as prescribed by therapists
• Assist in preparation and application of electrical modalities as prescribed by therapists
• Assist in lifting and transferring of patients
• Maintenance and cleaning of rehabilitation equipment
• Checking and updating inventory
• Maintain cleanliness and order of rehabilitation gyms

Requirements

• Preferably with relevant experience in healthcare
• Preferably with HMI/ITE certification for therapy assistant

JOB DESCRIPTION & PRINCIPAL ACCOUNTABILITIES

Health, Safety, Security, Environment (HSSE) executive should possess the following responsiblities.

List the responsibilities (Key Result Areas and the major activities) that must be achieved in order that the job purpose is fulfilled. For each KRA, document the performance measure(s) (i.e., outcomes) which indicate successful accomplishment of that KRA.

Company Policy

a. To comply with CAFHI’s company policies, Code of Ethics and JIG Business principles

Safety Management

a. To report any safety or security non-compliance to Management.

b. Assist HSSE Engineer to monitor, arrange and conduct safety training and inductions to new staff, contractors and visitors if needed.

c. Assist HSSE Engineer to procure and issue Personal Protective Equipment to new/existing staff.

d. Assist HSSE Engineer to maintain the HSSE Management System.

e. Assist HSSE Engineer to prepare for HSSE Audit.

f. Participate in all WSH initiatives as required.

Exercises & Drills

a. To assist, facilitate and conduct quarterly ISPS drills with in-house staff, APO, MPA and APD.

b. Participate in various annual exercises (i.e. Evacuation, Fire, Oil Spill, Man Overboard, BCP etc.) as various roles (i.e. first aider, safety coordinator, inspector etc.).

HSSE Inspection Program

a. To facilitate and conduct project weekly inspections with various contractors at sites.

b. To assist in monthly tank farm, jetty and building inspections.

c. To consolidate inspection findings in master report and assist in follow up with respective personnels assigned.

Maintenance Activities

a. To arrange and facilitate maintenance activities such as

i) Quarterly and Annual CCTV/ Card Access system

ii) Monthly Aircon Servicing

iii) Firefight System

iv) Monthly Landscape and Tree Pruning

v) Monthly First Aid Box

vi) Annual AED check

vii) Bi-Weekly Pest Control

viii) Annual Testing / Inspection of PPEs

Administrative Activities

a. To conduct weekly and adhoc SIC training to contractors.

b. To consolidate monthly manhours from contractors and in-house staff.

c. HSSE Executive shall observe the safety requirements including and not limited to:

d. Review and comment on the safety aspects in contractor’s submissions including and not limited to the following documents:

i) Work method statements

ii) Safe work procedures

iii) Risk assessments

iv) Permits to work

e. Participate in monthly safety committee meetings.

f. Participate in contractor’s daily toolbox briefings, conduct regular site safety inspections and generate report of observations and follow up on the rectifications.

Project Site Safe Supervision

a. To supervise and ensure safety of the construction works.

b. Have full knowledge and details of the scope and requirement of the Works.

c. Provide standing supervision services of critical construction works.

d. Monitor and supervise safety and health including taking photos of unsafe acts and conditions and bringing to contractor’s attention, issue and closeup field observation notices, safety non-conformances etc.

General

a. To carry out and other works assigned by General Manager

JOBHOLDER REQUIREMENTS

Educational / Professional Qualifications And Experience

· Minimum WSH Coordinator Course (Level B)

· Preferable WSQ Specialist Diploma in Workplace Safety & Health

· Minimum 3 years’ experience

Skills And Knowledge

· Valid Class 3 Driving Licence

· Knowledge in Safety Management Systems (OSHAS 18001/SS651).

· Certificate on Occupational First Aid, Work at Work at Height, Access Confined Space for Entry at Work, Lifting Supervisor training etc

· Knowledge of Singapore local standards and Code of Practise

· Knowledge of software in Microsoft Office.

Personal Characteristics & Behaviours / Competencies

· Need to establish good working relationships with government agencies, staff and contractors

· Strong communication and writing skills.

· Positive attitude

• Perform product assembly, equipment and machine sub-module assembly according to specifications
• Generate require documentation from Bill of Materials (BOM) and assembly drawings
• Running simulations or conducting basic analyses to support design decisions.
• Assisting engineers in creating and updating technical drawings, schematics, and other design documents.
• Support and involvement in PD, NPI and MP phases
• Generate PFMEA, technical reports and perform Failure Analysis (FA) on products
• Hand on electrical hard wiring & components installation
• Conducting research on new technologies, materials, or manufacturing processes that could benefit the project.
• Maintaining organized records of design documents, test results, and other relevant paperwork.
• Liaising with other departments such as manufacturing, quality assurance, and supply chain to ensure smooth collaboration.
• Perform 5S and ad hoc duties as requested

We are searching for an Assistant Manager/Section Manager, Rostering! You will be part of the (Flight and Crew Rostering) team and will be the providing operational support to Crew Rostering. You will work closely with Crew Operations, Network Planning, IOCC, Cabin Services team, IT, HR, Flight Ops, Ground Operations to meet operational performance standard, crewing of all flights and non-flight duties, while adhering to regulatory requirements.

Job Description

Crew Planning Management

• Ensure that the crewing requirements for each aircraft type is met
• Ensure ANR Compliance in rostering
• Support inaugural flight crewing arrangements, liaising with appointed GHA where required
• Manage leave liability and administrate annual leave exercise.
• Ensure productivity and operational levels are consistently maintained
• Work with Training to support efficient planning of attendees;
• Work with SEP to plan and roster recurrent training classes;
• Ensure timely roster publication, and adherence to established FRMS guidelines;
• Ensure unit costs are minimized and efficiencies are increased wherever possible, both within and across departments. Key performance indicator is cabin crew flying hours, and on-time roster publication
• Provides direction to his/her direct reports, as well as coaching and development, in order to motivate and to keep the team continually engaged
• Support improvement/enhancement projects on rostering system
• Support charter flight crewing arrangements

Crew Operating Pattern (COPs)

• Work with Planning and Administrative Services to finalize the COPs for scheduled flights, inaugural flights and charters.
• Ensure that COPs are reviewed and revised if necessary due to ad-hoc / scheduled changes in a timely manner
• Coordinate with Travel Agency for airfare as well as apply crew visa, when required.
• Set up Crew Rostering system to capture required complement.

Operations Management

• Manage crew queries/feedback and ensure timely follow-up on issues raised.
• Update crew via CSC & Workplace post

Adherence to Regulatory Standards

• Ensures cabin crew rosters are compliant with the ANR and ANO, and also meet with other regulators’/legislated requirements.
• Required to liaise with civil aviation authorities, internal and external auditors, and assists in the preparation for such audits, as well as to implement corrective actions.
• Implementation of ANR rules changes in Crew Rostering System progressively

Others

• Support Crew briefing at induction and graduation
• Perform any other ad-hoc duties as assigned
• Liaised with other system providers to set up rostering system requirement for test run review
• Investigate OR and updates AQD

Requirements:

• Bachelor’s Degree in Management / Business or any relevant discipline
• Minimum 8 years of working experience
• Ability to work under pressure and within tight deadlines on several projects
• Excellent communication skills and experience in working with people at all levels
• Project management skills
• Enjoys and embraces change
• Computer literate, with thorough knowledge of Microsoft Office and rostering systems

Role Overview: As a Sales Executive, you will play a vital role in driving passenger sales by fostering relationships with travel agents, corporate clients, and other key stakeholders. Your focus will be on maximizing revenue and increasing brand visibility for the airline in the local market.

Key Responsibilities:

• Develop and execute sales strategies to achieve passenger sales targets.
• Build and maintain strong relationships with travel agents, corporate accounts, and other partners.
• Identify and target new business opportunities to expand the client base.
• Conduct regular sales visits, presentations, and training sessions for travel agents.
• Monitor market trends, competitor activities, and passenger booking patterns to provide insights and recommendations.
• Collaborate with the airline’s marketing team to design and implement promotional campaigns.
• Handle client inquiries, resolve issues, and ensure a high level of customer satisfaction.
• Prepare and analyze sales reports to track progress and identify areas for improvement.

Education and Experience:

• Minimum Diploma or 2 years of experience in the airline or travel industry.
• Familiarity with airline distribution systems (e.g., GDS such as Amadeus, Sabre) is an advantage.

Skills and Competencies:

• Strong communication and interpersonal skills.
• Positive attitude and the ability to work effectively in a team.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office and airline management systems.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Overview of Duties

• Ensure effective and efficient operation of the lounge reception desk.
• Provide exceptional service, ensuring total customer satisfaction to our guests at all times.
• Be an ambassador of Accor Hotels and the Qantas Airways brand.

Main Responsibilities

• Provide a warm welcome as first point of contact for lounge guests.
• Monitor lounge entry according to policy requirements.
• Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required.
• Respond to customer queries and follow up with partner airlines as required.
• Provide services to our guests in relation to their flights in adherence to the lounge procedures.
• Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge.
• Monitor, log and announce all flight departures and delay updates as required.
• Ensure effective communication of new and updated information regarding policies, and general lounge information.
• Conduct delay management, including organising re-bookings, and keeping customers informed of changes; and advising Customer Journey Managers along with effective use of service recovery tools.
• Ensure strict procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Arrange guest transportation to and from the lounge for guests requiring mobility assistance.
• Carry out reception duties as required.
• Maintain a professional rapport with colleagues and guests.
• Ongoing open communication and reporting as required by the Managers and stakeholders.
• Visually inspect the lounge and surrounding vicinity to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard.
• Act in accordance to relevant service standards in all dealings with colleagues and people external to Qantas Airways.
• Any other assigned duties.

Experience & Skills

• Minimum Diploma in Tourism/Hospitality or equivalent.
• Minimum 3 years of related experience preferably in Concierge/Hospitality/Hotel/Lounge/F&B operations.
• Experience in F&B, hosting, order taking and serving.
• Required to acquire and be competent in internal systems
• Proficient in MS Office - Word, Excel and Powerpoint.