Job Description

• Serve as the primary point of contact for customers utilizing our third-party logistics services, including managing inquiries, resolving issues, and providing updates on shipments and inventory.
• Inventory Control: Implement inventory management processes to accurately track stock levels via MCP system
• Process customer orders, prepare shipping documents, and manage inventory levels to meet customer demand while minimizing carrying costs and stockouts.
• Handle customer complaints and escalations promptly.
• Maintain accurate records of customer interactions, transactions, and service requests using our MCP system and email system.
• Order Fulfillment: Coordinate order processing and fulfillment activities, ensuring timely and accurate picking, packing, and shipping of customer orders.
• Quality Control: Implement quality control measures to ensure that goods meet company standards and customer requirements.
• Vendor Management: Liaise with suppliers and logistics partners to coordinate inbound and outbound shipments, resolve issues, and optimize transportation routes.
• Reporting and Analysis: Generate reports and analyze warehouse performance metrics. Update monthly major customer KPI report
• Any other task given by superior

Requirements

• Degree holders or equivalence
• At least 1 year of working experience in the related field
• Working experience in shipping, supply chain or logistics will be an added advantage
• Work independently and able to work in a fast pace environment
• Team player and dynamic, ability to multi-task
• Good communication and organization skills
• Proficient in Microsoft Office applications

Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world’s most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products.

For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.
This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals.

Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.

Responsibilities:

• Ensure organization meets/exceeds customers' expectations and complies with TIS internal sales
• Ensure Sales Service team provides a complete and timeliness resolution attending to query, resolve issues leading to positive outcomes for Sales in the Asia Pacific region with a total of 6 Sales Affiliates and 16 countries
• Data, Tools and system – Supporting Sales team in execution through the sufficiency and efficiency of Sales information and database management
• Improvement to the customer pricing process
• Establish guidelines/standards and conduct implementation processes meeting customer SOP's/requirements globally, particularly for MNA, RGN and JA accounts
• Drive successful deployment and adoption of FISS modules for FL division and ensure data accuracy and completeness
• Oversee and providing guidance to Sales Service team
• Facilitate and coordinate for Sales teams in Asia Pacific region
• Reporting: Prepare and submit monthly sales report
• Team Management, coaching & training for Sales Service team
• Manage, upkeep and execute activities following the plans for each calendar year

Qualifications:

• Excellent organizational and time management skill
• Basic knowledge of process on PRE Sales, AFTER Sales activities and supply chain
• Excellent written and oral communication skill required
• Self-starter with an ability to identify areas for improvement
• Must possess an enthusiastic personality and foster a positive work environment
• Client-focused attitude – a customer advocate
• Must have exemplary follow up skills as well as the ability to solve problem between department and teams, internal and external customers and Affiliates in a fruitful way for both parties
• Good analytical skills to assess customer needs coupled with ability to problem solving cross-functional interfaces (R&D, QA, Operations, Supply chain and Sales)
• Goal and team driven, good motivator and facilitator to ensure that set targets are realized, show leadership and direction
• Good knowledge of international Trade practices in Asia Pacific Basic supply chain and/or international Trade knowledge
• Excellent in excel, word and power point skills
• At least 2 years of relevant experience

Any interested candidates, please submit your application to https://takasago.csod.com/ats/careersite/jobdetails.aspx?site=4&c=takasago&id=217

Responsibilities

• Plan, execute and manage all transportation processes including incoming and outgoing shipments.
• Prepare and arrange of import, export and LCL shipment documentations and custom clearance.
• Update and maintain warehouse inventories to ensure accurate inventory management of Goods in the warehouse.
• Work closely with Warehouse to ensure all services rendered to customer are captured for billing on time and accurately.
• Prepare and maintain accurate invoices to customers with an agreed billing agreement.
• Assist operation and administrative duties.

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential

Responsibilities:

• Responsible for all aspects of HR including recruitment, employee benefits, performance management, training, and payroll.
• Ability to build and effectively manage interpersonal relationships at all levels.
• Develop and monitor overall HR strategies, systems, policies, and procedures across the organization.
• Ensure compliance with statutory reporting and filing requirements such as CPF, IRAS, MOM, NS and other government related claims and management of work pass applications/issuance/renewal/cancellation, etc.
• Manage other HR projects and programs as required, including employee events such as annual team building, staff dinner, etc.
• Develop, review, and manage performance appraisals.
• Ensure compliance with all local labor laws and best practices and be familiar with processes related to authorities to ensure the company always does the right thing at the right time.

• Revise HR related documents (e.g. company policies, employment handbook, Letter of Appointment)
• Oversee the overall operations of the office, manage company licenses and qualifications.
• Responsible for the procurement and management of all office supplies, pantry supplies, assets, inventory and maintenance and repair of office equipment.

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Providing administrativesupport to project teams and other departments.

• Manage operational maintenance and contract management.

• Assist in organizing and coordinating company events, exhibitions and reception of visitors from oversea and accommodation arrangement.
• Manage contract, price negotiations and service performance with office vendors and service providers.
• Monitor due dates for renewal, termination of contracts and other follow-up actions.

Job Requirement

• At least 2 years of experience in HR and admin.
• Experience in construction industry preferred.
• Comprehensive HR knowledge, especially practical experience in employee relations, recruitment, performance management and employee development.

• Self-motivated with the ability to deliver under pressure and without constant oversight

• Resilient, adaptable and comfortable with change

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and a leading logistics provider with a wide range of clientele ranging from local SMEs to multinational companies. Cogent's main businesses comprise of warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Purchasing and Admin Executive at Cogent Holdings Pte Ltd. The incumbent responsible for tasks related to procurement, supplier management, general administration, and supporting the day-to-day operations of the company.

1. Perform daily purchasing duties in SAP system

2. Responsible in sourcing of operation consumables and materials

3. Responsible in sourcing of suppliers, ask for quotations and negotiate price

4. Attend to requestors’ enquiries and understand their purchasing needs

5. Issue purchase order and make delivery arrangements

6. Liaise with finance department on payment arrangement

7. Perform general office administrative duties including scanning, filing, photocopying of documents

Requirements:

1. Diploma in any discipline

2. 1 year relevant experience

3. Proficient in Microsoft Excel

Others Information:

1. 5 Day work-week

2. Transport from Jurong East (2 ways)

3. In-house gym

4. Daily meal subsidy

5. Hospitalization & Surgery Insurance, Personal Insurance benefits

Key Responsibilities:

• Assist in planning, creating, and executing digital marketing campaigns across platforms (Facebook, Instagram, TikTok, etc.).
• Monitor and analyze campaign performance metrics to provide actionable insights.
• Create engaging content for social media, and other digital channels.
• Support website updates.
• Manage and grow online communities to enhance brand visibility and engagement.
• Coordinate with internal teams to align marketing efforts with company goals.
• Stay updated on industry trends and emerging digital marketing tools.

Requirements:

• Basic understanding of digital marketing concepts and social media strategies.
• Strong written and verbal communication skills.
• Creative mindset with attention to detail.
• Ability to multitask and meet deadlines in a fast-paced environment.

What We Offer:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Supportive and inclusive company culture

How to Apply:
Send your resume to ([email protected]). We look forward to welcoming you to our team!

We are seeking a passionate Senior Quality Assurance Executive/ Assistant Quality Assurance Manager for our brands—Neo Garden Catering / Deli Hub Catering — as part of our department expansion! You will be responsible for ensuring all hygiene and food safety standards at the assigned locations.

• Lead and conduct daily on-site inspections, ensuring compliance with quality standards, food safety regulations, and operational procedures across production and retail outlets.
• Supervise and conduct personal hygiene checks, product quality assessments, and sample retention protocols to ensure adherence to internal and external standards.
• Develop, implement, and oversee the laboratory testing and sampling schedules, ensuring all critical tests are conducted in accordance with product specifications and regulatory requirements.
• Analyze test results and recommend corrective actions for any deviations or non-conformities.
• Implementation and continuous improvement of the ISO 22000:2018 Food Safety Management System (FSMS) for relevant operations.
• Oversee and updates of the Quality Management System and Standard of Procedure, ensuring alignment with industry best practices and regulatory changes.
• Work closely with relevant departments to ensure operational adherence to standards, and address any discrepancies or audit findings.
• Ensure the accuracy, completeness, and proper retention of all quality assurance records, documents, and files as per regulatory and company policies.
• Perform regular audits of quality documentation and lead the improvement of record-keeping practices.
• Serve as the primary point of contact for external auditors and internal audits.
• Coordinate with departments to ensure compliance with quality standards during audits and external inspections.
• Develop, review, and enhance Standard Operating Procedures (SOPs) across all areas of operations to ensure best practices in quality assurance and food safety.
• Development and continuous improvement of food safety training materials, ensuring they are relevant, up-to-date, and aligned with company policies and industry standards.
• Identify and mitigate quality risks, ensuring proactive measures are taken to prevent non-conformities and quality failures.
• Communicate quality-related issues and improvements to stakeholders, ensuring alignment across all levels of the organization.

Requirements

• A level, Diploma or equivalent, in Food Science/ Technology/ any related standard
• Possess knowledge in SFA regulation, ISO 22000, Halal/ any other related standard
• Able to multitask and work within timeline
• Good communication skills
• Team player, proactive and meticulous in work
• Open to working in the West and on weekends

The level of appointment offered will commensurate with candidate's experience.

Interested applicants are invited to apply with your detailed resume via the “Apply Now” option.

We thank you for your interest and regret that only shortlisted candidates will be notified.

• 5 days, West, Transport provided
• $3300 - $3700, AWS, performance bonus
• Medical/Dental benefits
• Able to start within short notice (advantage)

Responsibilities:

• Ensure matching procedure is in place for payments processing purposes
• Resolve all invoices discrepancies and respond to enquiries on payment status
• Monitor and prioritize invoices for urgent payments
• Ensure proper and timely settlement of all invoices from vendors.
• Ensure all fully paid invoices/documents are clearly marked as paid and filed in an orderly manner within the accounting system.
• In charge of month end posting for all payment entries
• Perform bank reconciliation after passing adjustment journal entry in system cash book
• Assist in preparation of audit schedules
• Compile all the Import clearance permits for GST filing purposes
• Filling and keeping proper records of the payment documents
• Process staff claim
• Confirm and record all intercompany transactions and balances with the subsidiaries in the group accurately
• Train new staff in the AP process and operation flow
• Carrying out of ad-hoc tasks assigned
• Assist the Finance Manager and team in any ad hoc requirements or projects
• Assist in yearly stock take

Job Requirements

• Possess minimum LCCI/Diploma in Accounting or equivalent
• 2-3 years of relevant experience
• Good in Microsoft Office
• Knowledge in ERP system

Interested applicants, please send your resume to [email protected]

• MNC, 5 days, Tuas, Transport (2 ways)
• $2500 - $2800, performance bonus
• Hybrid mode, Good working environment

General Office Administration

• Managing incoming and outgoing mail
• Handle office facility maintenance, including liaising with vendors
• Monitor and replenish office and workshop supplies (groceries, stationery, corporate gifts, and drinks)

Vendor & Asset Management

• Coordinate with vendors for regular maintenance and ad-hoc repairs
• Ensure smooth operations of company equipment, including photocopy machines and office appliances.

Event Coordination

• Organise staff events such as outdoor lunches, year-end dinners, and other team-building activities.
• Coordinate catering and office gatherings as needed.

Administrative Support

• Oversee the part-time cleaner and ensure the cleanliness of the office and workshop
• Update staff leave records
• Manage monthly utility, phone and internet bills
• Assist with PSA pass applications/renewal and vehicle road tax reminders

Corporate Tasks

• Track and order corporate merchandise (e.g. polo tees, gifts)
• Coordinate the printing of corporate materials and name cards
• Facilitate the purchase of company gift vouchers and follow up with malls for procedures

Requirements:

• Minimum 1-2 years of experience in an administrative or office coordination role
• No experience can apply (willing to learn, positive attitude)
• Strong organisational and time management skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Good Communication skills and the ability to liaise with various stakeholders
• Able to work independently

Interested applicants, please send your resume to [email protected]

Main scope: -

• Handle general clients’ enquiries, quotations, order processing, and fulfillment
• Accounts Payable ( Invoices and Payments )
• Updating of suppliers/ vendors list
• In-charge in office administration work for Finance / Operation / HR department
• Workers injured insurance claim
• Follow up on company vehicles for inspection/Road Tax/Vehicle Insurance
• Handle in maintaining of workers timesheets to process and manage monthly payroll
• Documents controlling and filing
• Perform any ad hoc assignments as and when required

Secondary scope: -

• Sort and process staff claims
• Perform any ad hoc assignments as and when required

Job Highlights

• Lunch provided
• In-house gym facility
• Short walking distance from Tuas Link MRT

Job Duties & Responsibilities :

• Handle day-to-day HR operational and administrative activities.
• Manage recruitment, selection & onboarding process for replacement and new employees.
• Handle application for new, renewal, cancellation and repatriation of Foreign worker.
• nsure complaince and always updated with current regulation from MOH and MOM.
• Handle renewal of group health Insurance, submission and follow up of insurance claim.
• Maintain and update employee P- File.
• Plan and schedule training programme for employee based on the regulation, compliance and apply grant accordingly.
• Handle employee relations.
• Any other ad-hoc duties as assigned by Director.

Job Requirements :

• Diploma in Human Resource Management/Business Studies or its equivalent.
• Minimum 2 years relevant working experience in the HR field as generalist role.
• Past working experience in manufacturing industry is a plus.
• Wiling to work in Tuas area.

Sales Supervisor Job Description Template

Our growing company is seeking to hire a sales supervisor who will be responsible for managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance by tracking sales goals, setting individual sales targets.

Experience in business or a related field is required. In order to succeed in this role, you will need excellent communication skills. Previous experience in a sales-related role is a plus.

Sales Supervisor Responsibilities:

• Meeting planned sales goals.
• Sales target to hit
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Supervisor Requirements:

• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Good written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Job Description

• Prepare project management plan and its sub-plans, such as: work scope statement,
schedule plan, manpower plan, tools and equipment plan, procurement plan
• Provide engineering support in project or plant maintenance
• Coordinate internal and external audit review
• Engineering calculations associated with current carrying capacity of cables, wires,
fuses and other circuit protective devices.
• Procedures for inspection, testing and certification of electrical fixed installations.
• Industrial hazards, safety and health precautions, and environmental concerns.
• Installation practice and regulations, and relevant codes of practice.

We're actively seeking a dynamic Senior Accounts Executive / Accounts Executive specializing in Accounts Payable (AP) to join the dynamic team at Neo Group! In this role, you'll be an integral part of the Finance Team, responsible for overseeing the AP portfolio. If you're eager to embark on a rewarding career with Singapore's leading Events Caterer, we invite you to submit your application today!

Responsibilities:

• Perform accounts payable functions for day-to-day operations and reporting needs.
• Able to classify the expenses into the correct accounting code base on the nature of the expenses and input clear and meaningful description into the system.
• Prepare monthly accrual listing during month end closing.
• Commit to ensure accurate and timely month-end and year-end closing of accounts within deadline.
• Prepare payment listing and process payment using cheques, GIRO, telegraphy transfer or trust receipts.
• Handle petty cash and expenses claim reimbursements.
• Update payment transaction in cash book as well as the presented date weekly.
• Perform monthly intercompany reconciliation.
• Improve on current processes, procedure and internal controls as required.
• To prioritise and react according to the urgency of things.
• Any other duties as assigned.

Requirements:

• Min. LCCI or equivalents
• Experience in partial accounts payable.
• Computer literate (MS Office, MS Outlook, Microsoft Dynamic NAV).
• Good communication skills.
• Committed, responsible, independent and team player.
• Able to work under fast pace environment and perform OT (when required).
• Willing to learn and positive attitude.
• Wiling to work in the West.

Interested applicants are invited to apply with your detailed resume via the “Apply Now” option.

The level of appointment offered will commensurate with candidate's experience.

We thank you for your interest and regret that only shortlisted candidates will be notified.

Responsibilities:

· To perform commercial duties (costing and sales) for maintenance works involving clients’ vessels and assets

· Prepare accurate, realistic and timely quotations & costing for enquires/jobs requests from clients

· Prepare accurate, complete and detailed invoicing

· Initiate sales transfer to main yards upon receipt of payment notification from customers

· To match ES PO with ERS invoice number against IDOC for sales collection under Clients’ projects.

· To source and negotiate competitive quotation for specialist jobs and complex works.

· To liaise job quotation between owner’s rep and yard personnel

· Prepare monthly contract-out jobs status on maintenance order

· To register new subcontractor into the system and update the status when necessary.

· To generate subcontractor’s work order upon PO confirmation from customer

Requirements:

• Diploma or Degree in Marine or Mechanical Engineering
• Preferably 1 years working experience in marine related industry
• Experience in cost estimation and analysis for new ship repair projects will be advantageous
• Experience in subcontracting is advantageous
• Familiar in negotiation with subcons and vendors for specialized and complex repairs works
• Good interpersonal, organizational and computer skills
• Ability to multi-task and work under pressure
• Meticulous and comfortable with large amount of admin work

Other Information:

• Location: Tuas Road
• Company Transport Provided Islandwide
• 5 days work week
• Working Hours: 7.25am-5pm

• 5 days, West, transport provided
• $5000 - $6000 basic, AWS, performance bonus
• Medical/dental benefits
• Able to start within short notice

Job Responsibilities:

• Develop and implement comprehensive talent management strategies aligned with business goals.
• Lead end-to-end recruitment process for open positions including management of recruitment agencies
• Responsible for onboarding and offboarding
• Partner with business leaders to conduct talent gap analysis to address skill-knowledge gaps
• Manage and track key talent management metrics (e.g., time-to-hire, cost-per-hire) for process improvement.
• Stay up to date on the latest HR trends and best practices in talent management and development.
• Ensure compliance to all relevant employment laws and regulations in Singapore.
• Plan the annual training program by identifying training needs by leading and performing Training Needs Analysis including training administration.
• Responsible for employee relations matters
• Lead and support Ad-hoc HR Projects.

Job Competencies:

• Degree with minimum 5 years’ experience in Talent Acquisition or a related HR function.
• Able to work in a fast-paced environment
• Hands-on team player with a proven track record in talent management and development.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to build strong relationships with internal and external stakeholders.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Meticulous and conscientious.

Interested applicants, please send your resume to [email protected]

Scope of Work:

• Provide comprehensive administrative support to Admin Department.
• Execute administrative tasks, including data entry and record keeping.
• Answering and directing calls appropriately.
• Maintain organized documentation and an efficient filing system.
• Demonstrate strong letter writing and formatting skills.
• Undertake additional ad-hoc duties as assigned.

Job Requirements:

• Minimum qualification: GCE 'N' or 'O' Level, NITEC, or equivalent
• Proficient in MS Office (Excel & Word)
• Strong attention to detail and a meticulous approach to tasks.
• Excellent organizational skills with the ability to multitask effectively.
• Experience in document control management is a plus.
• Minimum 1 year relevant experience
• 5-day work week.

1. Administrative Support

• Manage day-to-day administrative tasks, including filing, data entry, and document preparation.
• Assist in drafting and proofreading correspondence, reports, and official documents.
• Maintain and organize office records, ensuring confidentiality and accuracy.

2. Scheduling and Coordination

• Coordinate and schedule events for the Director.
• Manage calendars and ensure timely communication of schedules to relevant parties.
• Arrange travel and accommodation for Director, as needed.

3. Communication Management

• Serve as the primary point of contact for incoming calls, emails, and inquiries.
• Draft, distribute, and follow up on internal and external communications.
• Liaise with vendors, clients, and other stakeholders to ensure smooth operations.

4. Office Management

• Monitor office supplies and place orders to maintain adequate stock levels.
• Ensure the office environment is organized, clean, and conducive to productivity.
• Oversee office equipment maintenance and troubleshoot minor issues.

5. Data and Records Management

• Maintain accurate and up-to-date databases and filing systems.
• Handle sensitive and confidential information with discretion.
• Compile, organize, and analyze data for management review when necessary.

6. Operational Support

• Provide support for projects, including research, coordination, and execution of tasks.
• Assist in tracking deadlines, deliverables, and progress on key initiatives.
• Manage special assignments or ad-hoc duties as assigned by management.

7. Policy and Procedure Compliance

• Ensure that administrative practices align with company policies and procedures.
• Assist in the development and implementation of office policies.

8. Team Collaboration

• Work closely with team members to ensure effective communication and coordination.

Key Competencies and Skills:

• Strong organizational and multitasking abilities.
• Proficiency in office software, such as Microsoft Office Suite and other relevant tools.
• Excellent communication skills, both written and verbal.
• High level of attention to detail and accuracy.
• Ability to handle sensitive information with confidentiality.
• Problem-solving and proactive thinking.

Reporting to: Clinic Manger.
Working Hours: Mon - Fri 9am - 6pm

Job Scope

• Ensure timely collection and delivery of goods.
• Perform delivery duties courteously and professionally.
• Responsible for cleaning and maintenance of the vehicles.
• Conduct daily checks to ensure vehicles are in good and safe condition.
• To perform other general works or other duties when assigned.
• Able to work independently.
• Any other ad-hoc duties that the reporting manager/management may assign.

Requirements

• Mininum Secondary Education and above
• Valid Class 4 licence
• Good driving records

Roles and Responsibilities

1. Provide general administrative support to related internal departments
2. Maintain proper filing of records, correspondences and documents
3. Data entry and payroll functions
4. Perform ad-hoc and other administrative duties as assigned by supervisor

Job Requirements

1. Minimum 1 year working experience, and proficient in Microsoft Office and basic accounting
2. Willingness to learn and good time management
3. Organised and detailed, who can work independently
4. 5 day work week: 8.30am to 6pm Monday to Friday.
5. Location: IMM Building

Roles and Responsibilities

1. Provide general administrative support to related internal departments
2. Maintain proper filing of records, correspondences and documents
3. Data entry and payroll functions
4. Perform ad-hoc and other administrative duties as assigned by supervisor

Job Requirements

1. Minimum 1 year working experience, and proficient in Microsoft Office and basic accounting
2. Willingness to learn and good time management
3. Organised and detailed who can work independently
4. 5 day work week: 8.30am to 6pm Monday to Friday
5. Location: IMM Building

Job Description

• Handle major customer accounts in various industries
• Respond to product-related questions and other queries promptly.
• Ensure customer satisfaction and provide professional sales support
• Communicate efficiently and effectively with customers
• Support the sales and marketing of new and existing products
• Processing quotation and sales orders
• Liaising with Suppliers for product related matters including purchase order creation
• Must be customer & team oriented.
• Candidate must possess at least secondary/Pre-U/A level/College in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Candidate must be suitable for working in a fast pace environment.
• Other duties as assigned by management.

Objectives of the position:

This role involves Customer Quality Support for LAP’s product distribution, addressing customer feedback and product quality requirements/issues. The person in this position will be responsible for handling customer feedback or requirements, such as complaints, test data, and other technical information as requested. This includes necessary communication with all stakeholders (Customer, Supplier, Customer Service, Production Planning, Supplier Management, Logistics).

Knowledge in cable testing or Electrical & Electronic (E&E) product testing, along with an understanding of technical specifications, will be required to comprehend customer complaints (both technical and logistical) and provide appropriate advice for resolution.

Key Responsibilities:

Manage Customer Complaint Processes

• Acknowledge the complaint
• Update the complaint in SAP & Customer complaint log
• Track the complaint & close the complaint once actions are completed
• Summarize complaints for monthly reporting (LOS & Q-reporting)
• Properly handle customers' needs by providing accurate and timely information on inquiries related to cable standards, test reports and complaint handling

Track Supplier Quality

• Conduct incoming inspections when required or prompted by customer complaints
• Update results in the SAP system and release inspected lots according to the defined usage decision
• Generate Supplier Corrective Action Requests (CAR) and track corrective actions by liaising with the supplier

Compliance with Standards

• Familiarize with and comply with international cable testing standards and procedures
• Contribute to achieving company and department KPIs through due diligence, duty of care, and personal accountability for quality assurance in all tasks

Liase with Stakeholders

• Effectively close customer complaints by liaising with relevant stakeholders

Maintain Records

• Maintain records in SAP and other relevant records

Operate Laboratory Test Equipment

• Operate laboratory test equipment when required for the validation of complaints

Assist with Customer Technical Enquiries

• Assist with product test reports, RoHS, REACH, and CE inquiries

General Assistance

• Assist in other day-to-day activities related to the QA department as assigned by your superior

Skills & Qualification:

• Min. Diploma in Engineering (Electronics / Electrical) or equivalent
• Min. 1 year of experience in electrical / electronic product testing and qualification
• Knowledge in ISO 9001: 2015 QMS standard will be added advantage
• To be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
• Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage
• Good written and communication skills in English
• Good customer handling skills and able to communicate to all levels in the organization
• Proficient in Microsoft Words, Excel & Power point
• Addresses present issues immediately and independently
• Possess self-confident and willing to share opinions and expertise in discussions
• Anticipate potential problems and takes action to avoid crisis
• Provide support to colleague in the Department and work as a team to achieve Department goals and targets