WHO ARE WE

An e-commerce platform supplying home living products. We are a fast pace working environment employing the latest in paid advertising strategies, social media engagements within the digital space and market place.

Being part of the world-wide OTTO Group, we have opportunities for our team members to learn and develop their careers.

ROLES AND RESPONSIBILITIES

As a business development associate, the position reports to the Head Of E-commerce; works closely with the Customer Service Manager and the Digital Media team.

Job Description

Managing marketplace platforms Sopify, Lazada & Shopee etc.,

Proceed daily online orders

Liaise with Warehouse dept. on picking, packing and deliveries arrangement

Liaise with customers on orders & deliveries arrangement

Serve walk-in customer and response to online customer enquiry via phone call or platform

Manage online daily sales promotion and campaign deals

Assist in internal and external audits for stock take

Prepare invoice, PO, DO and Packing list

Handle purchasing for order

All other comprehensive ad-hoc duties as assigned

Requirements

Able to start work immediately

O-Level /A-Level / Diploma in E-commerce related course (preferred or equivalent)

1-2 years relevant working experience

Independent, highly organized with pro-active attitude. Able to multi-task

Detailed and a faster learner

Able to thrive in a team base environment

Proficient in MS Office

Experience in SAGE, ACCPAC will be an added advantage

Proficient in MS Office

Experience in SAGE, ACCPAC will be an added advantage

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Job Responsibilities:

1. Monitor accounts (41% assignment) to identify outstanding debts. Initiate collection calls, emails, or correspondence to follow up on overdue payments and negotiate payment plans when necessary.
2. Build and maintain relationships with customers to facilitate prompt payments and resolve dispute.
3. Develop and implement collection strategies, following up on overdue accounts, and negotiating payment plans.
4. Assist in reviewing and discussing legal documents with lawyers to facilitate escalation processes and follow up on debt collection cases with Dun & Bradstreet.
5. Evaluate customer credit applications and assist in reviewing customer credit worthiness, setting appropriate credit limits, and monitoring credit risks.
6. Mentor and train team members, oversee their work, and ensure adherence to company policies and procedures.
7. Ensure compliance with relevant financial regulations and internal company policies.
8. Collaborate closely with key stakeholders to align processes and address any issues related to accounts receivable.
9. Perform other duties as assigned by the superior.

Job Requirement:

• Education: Degree/Adv Diploma/Diploma in Accounting or equivalent.
• Experience: Minimum 5 Years of relevant working experience in Account Receivable.
• Knowledges: Strong knowledge of accounting principles, practices, and financial regulations.
• Technical Skills: Proficiency in ERP systems.
• Attention to Detail: Excellent analytical skills with attention to detail.
• Teamwork: Ability to work independently and collaborate effectively within a team.
• Communication Skills: Strong communication and interpersonal skills.

1) Responsible for assigning correct fleet resources (tow trucks) to real-time and pre-scheduled job

2) Overall in charge of all Fleet (Tow Drivers and Lorry Drivers)

3) Monitoring and recording of staff fleet performance, attendance, discipline and management

4) Ensure daily,weekly and monthly KPIs are met and not limited to any task assigned by management

Job Description:

• Providing secretarial, administrative, and personal supports to MD.
• Conduct weekly diary meeting with the MD to discuss upcoming engagements, invitations, and other requests. (e.g. meeting appointments, travel schedule, and travel arrangements).
• Schedule and manage meetings on behalf of MD, between him and his direct reports and the committees and group to which he is a member.
• Assist MD to follow up on task assigned to subordinate and manage MD’s appointment.
• Filter general information, queries, phone calls and invitations to the MD by redirecting and taking forward such contacts as appropriate.
• Prepare correspondence on behalf of the MD, including the drafting of general replies.
• Prepare meeting minutes and follow up action plans after meeting as and when required.
• Maintain proper filing system for both electronic and hard copies filing.
• Prepare letters, memos for an announcement to staff and related parties.
• Support and assist in the planning of company activities.
• Assist on administrative duties of HR process. (e.g. claiming of the levy, purchase of air-tickets, pass application, renew work passes).
• Maintain records and monitor on company fleet vehicles, road tax renewal, etc.
• Provide administrative support to the department head for establishing the department structure and system, establishment of policies and procedures. Assist in the creation of necessary forms, documentation process presentations & system where necessary.
• Other ad-hoc assignments as assigned.

Requirements:

• Minimum Diploma qualification.
• At least 3 years of relevant experience.
• Proficient in MS Office (MS PowerPoint, MS Excel, MS Word).
• Strong interpersonal skills in a professional and responsive manner.
• Demonstrate ability to handle work professionally, independently, and efficiently.
• Possess effective organizational and follow-up skills, attention to details.
• Experienced in office administration.
• Good inter-personality skills, grooming & communication.
• Ability to manage complex and highly confidential information with discretion and integrity.
• Immediate starters preferred.

Job Description

• To assist and support the Manager at the Ops department on the day-to-day workshop & depots operations.
• Provide administrative support to the Ops Department such as filing, recording of job requisition (JR), incoming & outgoing vehicles records, bi-weekly insurance claims report, etc.
• Assist to handle the full set of the accident claim processes, ensuring motor claims processes are followed up closely, till the finalization of payment.
• Submission of insurance report on a bi-weekly basis and endorsed by Manager
• Issuance of the Quotation, DO and Invoice for the depots.
• To assist Manager in conducting bi-weekly toolbox meetings, ensuring proper documentation is in place.
• Ensuring the First Aid box and its content are constantly monitored and replenished.
• Ensuring monthly OT claims are processed and approved for HR to process with payroll calculation.
• To render kind assistance to foreign workers on all administrative applications.
• Actively participate and attend safety committee meetings in the absence of the Manager in compliance with organizational safety practice & procedures.
• Any ad-hoc duties as assigned.

Job Requirement

• A-level / Diploma and above or equivalent.
• Compulsory to have knowledge in Microsoft Office, especially Excel.
• Report generation with a good eye for details to ensure report accuracies.
• Meticulous sense of responsibilities and good working attitude & follow-up skills.
• Good interpersonal skills and being able to work in a fast-paced environment.
• Enjoy working with all levels of employees.
• Process good communication and written skills.

Job Description & Requirements

• Manage Sales Activities including address customers' enquiries, invoices & delivery orders, sales order processing, initialling of quotations and collection of payments.
• Perform support to sales admin & marketing functions.
• Site visit / meeting to discuss on delivery requirement. Updating data, filing and others sales support.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Other Ad-hoc sales & admin duties assigned.
• Follow up marketing channel management.
• Propose and conduct build-up of an efficient net-work of distributors in assigned territory.
• Co-operate with distributors to implement sales and/or marketing activities/programs in the assigned market.
• Co-operate with distributors working with their customers such as retailers, contractors, specifies to gain some key sales & marketing objectives in respect of sales volume, market coverage, retail chain-efficiency and so on.
• Build up networking with construction companies, contractors, specifiers, board of project management.

Qualifications

• Possess at least a Diploma/Advanced/Graduate Diploma or bachelor’s degree in business administration / Management Studies / Sales & Marketing or equivalent.
• Having a minimum of 1 years working experience in sales will be an added advantage.
• Possess basic materials and market trend knowledge
• Knowledge of cemen and concrete technology or building materials
• Knowledge of latest product trends and activities
• Must be computer literate and have basic computer skills for reporting and presentation purposes
• Have strong interpersonal and communication skills
• Self-motivated and independent
• Possess own vehicle

Develop a marketing strategy in accordance with the overall company goals and vision

· Understanding Company Products and doing Market Research to identify specific target groups and implement niche marketing strategies

· Grow the social media community

· Implement and manage a multi-channel marketing strategy

· Grow online marketing partners (digital publications or influencers)

· Copywriting and copy editing - Both internal and external marketing materials

· Create and execute highly engaging, Skills and experience in creative content writing

· Cross-platform social media & marketing campaigns (design, call to action and content)

· Manage content - copywriting & design. Handle content schedule and posting of content

· Experience in attaining PR coverage both online and offline

· Simple research work

· Assisting with ad hoc duties as required

Requirements:

· Social media analytics and ads experience is preferred. Social media management and community managers preferred.

· Exceptional communication skills, both written and verbal. Strong written English is a MUST

· Ability to multitask and meet tight deadlines

Develop a marketing strategy in accordance with the overall company goals and vision

· Understanding Company Products and doing Market Research to identify specific target groups and implement niche marketing strategies

· Grow the social media community

· Implement and manage a multi-channel marketing strategy

· Grow online marketing partners (digital publications or influencers)

· Copywriting and copy editing - Both internal and external marketing materials

· Create and execute highly engaging, Skills and experience in creative content writing

· Cross-platform social media & marketing campaigns (design, call to action and content)

· Manage content - copywriting & design. Handle content schedule and posting of content

· Experience in attaining PR coverage both online and offline

· Simple research work

· Assisting with ad hoc duties as required

Requirements:

· Social media analytics and ads experience is preferred. Social media management and community managers preferred.

· Exceptional communication skills, both written and verbal. Strong written English is a MUST

· Ability to multitask and meet tight deadlines

Job Description:

- Handle full set of accounts, including Accounts Payable (AP), General Ledger (GL), and inventory.

- Assist in processing invoices, payments and receipts in a timely and accurate manner.

- Monthly bank reconciliations and general ledger adjustments

- Maintain accurate financial documentation and book-keeping.

- Prepare supporting documents for audits and GST returns.

- Assist with administering payroll, monthly CPF submission and maintaining employee records.

- Administer staff Leave and MC applications.

- Maintain and track office equipment inventory and renewal of subscriptions.

- Liaising with vendors on payment and delivery matters.

- Provide administrative support to the management team as needed.

Job Requirements:

- Minimum Diploma in Accounting, Finance, Business Administration or equivalent certificates.

- Experience in using accounting software

- Strong understanding of basic accounting principles and practices.

- Proficient in Microsoft Office Suite, particularly Excel.

- Excellent attention to detail and organisational skills.

- Ability to work independently and as part of a team.

- Values honesty, integrity and confidentiality.

- At least 3 years of working experience is preferred.

We are seeking a passionate Senior Quality Assurance Executive/ Assistant Quality Assurance Manager for our brands—Neo Garden Catering / Deli Hub Catering — as part of our department expansion! You will be responsible for ensuring all hygiene and food safety standards at the assigned locations.

• Lead and conduct daily on-site inspections, ensuring compliance with quality standards, food safety regulations, and operational procedures across production and retail outlets.
• Supervise and conduct personal hygiene checks, product quality assessments, and sample retention protocols to ensure adherence to internal and external standards.
• Develop, implement, and oversee the laboratory testing and sampling schedules, ensuring all critical tests are conducted in accordance with product specifications and regulatory requirements.
• Analyze test results and recommend corrective actions for any deviations or non-conformities.
• Implementation and continuous improvement of the ISO 22000:2018 Food Safety Management System (FSMS) for relevant operations.
• Oversee and updates of the Quality Management System and Standard of Procedure, ensuring alignment with industry best practices and regulatory changes.
• Work closely with relevant departments to ensure operational adherence to standards, and address any discrepancies or audit findings.
• Ensure the accuracy, completeness, and proper retention of all quality assurance records, documents, and files as per regulatory and company policies.
• Perform regular audits of quality documentation and lead the improvement of record-keeping practices.
• Serve as the primary point of contact for external auditors and internal audits.
• Coordinate with departments to ensure compliance with quality standards during audits and external inspections.
• Develop, review, and enhance Standard Operating Procedures (SOPs) across all areas of operations to ensure best practices in quality assurance and food safety.
• Development and continuous improvement of food safety training materials, ensuring they are relevant, up-to-date, and aligned with company policies and industry standards.
• Identify and mitigate quality risks, ensuring proactive measures are taken to prevent non-conformities and quality failures.
• Communicate quality-related issues and improvements to stakeholders, ensuring alignment across all levels of the organization.

Requirements

• A level, Diploma or equivalent, in Food Science/ Technology/ any related standard
• Possess knowledge in SFA regulation, ISO 22000, Halal/ any other related standard
• Able to multitask and work within timeline
• Good communication skills
• Team player, proactive and meticulous in work
• Open to working in the West and on weekends

The level of appointment offered will commensurate with candidate's experience.

Interested applicants are invited to apply with your detailed resume via the “Apply Now” option.

We thank you for your interest and regret that only shortlisted candidates will be notified.

Responsibilities:

• Execute service and maintenance workflows efficiently.
• Coordinate with client representatives on all service/maintenance matters.
• Assist the supervisor in organizing teams for service tasks and delegating responsibilities.
• Manage daily client interactions, ensuring their expectations are met.
• Support the supervisor in troubleshooting and timely completion of security system services.
• Understand each client's business to ensure high customer satisfaction.
• Ensure all work complies with Workplace Safety and Health Act regulations.

Requirements:

• Minimum Nitec in Electrical/Electronic Engineering.
• At least 2 years of working experience in related field.
• Requires knowledge and practical experience with security systems (e.g., Integrated Security Management, Card Access Control, Intrusion Detection, and CCTV systems).
• IT/Network/Server knowledge is a plus.
• Transport allowance provided.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Descriptions:

• Process sales and purchase orders
• Process and coordinate incoming and outgoing shipments
• Provide customer service
• Required to prepare commecial invoice & bill invoice
• Other Ad-hoc duties

Job Requirements:

• Minimum GCE ‘O’ Level or ITE
• At least 5 years experience preferred
• Able to start work immediately will be an advantage

We are seeking a passionate Senior QA Executive in Food Safety for our brands—CaterCo, Lavish, and Penang Culture—as part of our department expansion! You will be responsible for ensuring all hygiene and food safety standards at the assigned locations.

Responsibilities

• Lead and conduct daily on-site inspections, ensuring compliance with quality standards, food safety regulations, and operational procedures across production and retail outlets.
• Conduct personal hygiene checks, product quality assessments, and sample retention protocols to ensure adherence to internal and external standards.
• Develop, implement, and oversee the laboratory testing and sampling schedules, ensuring all critical tests are conducted in accordance with product specifications and regulatory requirements.
• Analyze test results and recommend corrective actions for any deviations or non-conformities.
• Implementation and continuous improvement of the ISO 22000:2018 Food Safety Management System (FSMS) across all relevant operations.
• Oversee and updates of the Quality Management System and SOPs, ensuring alignment with industry best practices and regulatory changes.
• Work closely with relevant departments to ensure operational adherence to standards, and address any discrepancies.
• Ensure the accuracy, completeness, and proper retention of all quality assurance records, documents, and files as per regulatory and company policies.
• Coordinate with departments to ensure full compliance with quality standards during audits and external inspections.
• Development and continuous improvement of food safety training materials, ensuring they are relevant, up-to-date, and aligned with company policies and industry standards.
• Identify and mitigate quality risks, ensuring proactive measures are taken to prevent non-conformities and quality failures.
• Communicate quality-related issues and improvements to stakeholders, ensuring alignment across all levels of the organization.
• Any other ad-hoc projects assigned by superior.

Requirements

• A level, Diploma or equivalent, in Food Science/ Technology/ any related standard
• Possess knowledge in SFA regulation, ISO 22000, Halal/ any other related standard
• Able to multitask and work within timeline
• Good communication skills
• Team player, proactive and meticulous in work
• Open to working in the West and on weekends

The level of appointment offered will commensurate with candidate's experience.

Interested applicants are invited to apply with your detailed resume via the “Apply Now” option.

We thank you for your interest and regret that only shortlisted candidates will be notified.

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

Responsibilities:

• Industrial Trends & Insights: Analyze market trends, data, and customer insights to generate ideas for NPD.
• Product Positioning: Define competitive positioning and unique selling propositions (USP).
• NPD Leadership: Oversee the entire NPD process, from concept to completion, including reformulations.
• Cross-functional Collaboration: Lead efforts with Regulatory, Marketing, Supply Chain, Manufacturers, R&D, and Quality for timely product delivery.
• Supplier Liaison: Source and coordinate with contract manufacturers and formulators; serve as the main contact for NPD discussions.
• Formula & Compliance: Review formulations and ensure ingredient/design compliance with regulations.
• Product Testing: Ensure understanding of product challenge tests, stability, and compatibility studies.
• Costing & Pricing: Research market prices, generate product costing, and propose pricing.
• Product Introduction: Conduct product training for marketing teams and sales leaders.
• Post-launch Management: Analyze product performance, manage feedback, and provide technical responses.
• CAPA Response: Address corrective and preventive actions raised by Quality.
• Standard Procedures: Contribute to and implement standard procedures aligned with industry and QMS standards.
• Other Duties: Perform additional tasks and projects to meet company goals.

Requirements:

• Degree in Cosmetics, Chemistry, or a related field.
• Minimum of 2 years of working experience in product development or management within the cosmetics or skincare industry.
• Preferred Candidates with an interest in marketing within beauty, skincare, personal care, or similar industries is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Description

• Monday to Friday
• 9am to 6pm
• $2800 - $3300
• Location: Central

Responsibilities:

• Perform general administrative duties, including filing, scanning, data entry, and record keeping.
• Handle correspondence, emails, and phone calls professionally and promptly.
• Manage office supplies and ensure the office is well-stocked and organized.
• Prepare and process invoices, contracts, and other business documents accurately.
• Support day-to-day operations by liaising with suppliers, vendors, and contractors.

Requirements

• Minimum GCE 'O' Level
• Min 2 years of relevant experience in sales administration
• Singaporean Only

For consideration, kindly submit your CV by clicking “APPLY Now” or email to "[email protected]"

**Only shortlisted candidate would be notified**

EA Reg. No: R1880058 | Dylan

EA License No: 15C7752

Job Description

• To provide excellent customer service and product knowledge to the customer.
• Responsible for the daily operation, merchandising, sale, stocking, issuing invoices and display of the parts
• Manage and control parts and warehouse material inventory, ensuring monthly stock take conducted and tally with system quantity.
• Coordinate with various departments on procurement requests.
• Sourcing for new suppliers for various materials.
• Assist to liase for office maintenance servicing.
• Maintain CCTV Database.
• Any other Ad-hoc duties.

Responsibilities:

• Create and manage digital marketing strategies to drive leads and enhance online presence.
• Track, measure, and report digital campaign performance against ROI goals.
• Create and adapt Chinese-to-English content for various formats, tones, and channels, collaborating with teams for appropriate assets.
• Contribute to product positioning, marketing strategy, and product naming.
• Manage social media accounts for example, Instagram, Facebook, TikTok, YouTube to boost brand awareness and engagement.
• Update marketing materials, maintain content databases, and collaborate with regional marketing teams.

Requirements:

• Degree in Marketing/Communications or equivalents.
• Interest in skin care, wellness and healthcare products.

________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

Job Description

• To provide excellent customer service and product knowledge to the customer.
• Responsible for the daily operation, merchandising, sale, stocking, issuing invoices and display of the parts.
• Manage and control parts and warehouse material inventory, ensuring monthly stock take conducted and tally with system quantity.
• Coordinate with various departments on procurement requests.
• Sourcing for new suppliers for various materials.
• Assist to liaise for office maintenance servicing.
• Maintain CCTV Database.
• Any other Ad-hoc duties.

Responsibilities

• Configure and manage infrastructure systems, applications, and network equipment (e.g., Active Directory, data centers, firewalls, VPN, video conferencing).
• Oversee desktops, mobile, and remote devices.
• Ensure automated backups, disaster recovery processes, and system patches, with close monitoring of resource usage.
• Work with external vendors to uphold SLAs.
• Develop and update technical documentation (admin and user guides).
• Support local and international users over LAN/WAN securely.
• Identify suitable products, solutions, and suppliers for project needs.
• Provide L1/L2 support and participate in projects as a lead or team member.

Requirements:

• Diploma/Degree in Computer Science, IT, or CCNA Certification.
• At least 1 year of relevant experience.
• Proficient in enterprise networking (WAN, LAN, VPN optimization).
• Skilled in Microsoft Server (2012+), Microsoft 365, Google Suite.
• Knowledgeable in internet architecture (TCP/IP, DNS, DHCP, Proxy, Firewall).
• Familiar with Alcatel PABX, FortiGate, Cisco, and Unifi Wireless AP Controller.
• Strong understanding of CyberRisk and CyberSecurity; PDPA familiarity preferred.
• Experience with Veeam, VMware, and UNIX/Linux is beneficial.
• Background in API/Web Programming and Database Administration is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• General administrative task & support
• Handling accounts receivable & accounts payable
• Handling general Accounting Tasks
• Administering payroll & maintaining employee records
• Handle MOM matters including work pass application / renewal / cancellation
• Workers dormitory arrangement.
• Coordinate with training & Development.
• Administer leave / MC records.
• Monthly CPF submission.
• Prepare employment letter, confirmation letter, warning letter, etc.
• Support admin function for purchasing, report typing and invoicing.
• Licence renewal & preparation of documents for submission.
• Prossess good organization, communication and people's skills
• Any ad-hoc HR & admin duties assigned.

• General administrative task & support
• Handling accounts receivable & accounts payable
• Handling general Accounting Tasks
• Administering payroll & maintaining employee records
• Handle MOM matters including work pass application / renewal / cancellation
• Workers dormitory arrangement.
• Coordinate with training & Development.
• Administer leave / MC records.
• Monthly CPF submission.
• Prepare employment letter, confirmation letter, warning letter, etc.
• Support admin function for purchasing, report typing and invoicing.
• Licence renewal & preparation of documents for submission.
• Prossess good organization, communication and people's skills
• Any ad-hoc HR & admin duties assigned.

Key Responsibilities:

1. Billing and Invoicing

• Generate and issue accurate customer invoices according to contract terms, ensuring appropriate entries are accurately posted in the Retails Department’s billing system.
• Oversee and manage billing schedules, ensuring strict adherence to timelines and prompt issuance of invoices to meet both customer expectations and company requirements.
• Verify invoice details, including pricing and quantities, by cross referencing with customer’s signed contracts to ensure accuracy, maintain billing integrity, and proactively address any discrepancies or errors to compliance with agreed terms.
• Maintain and update accurate records of billing transactions within the system.

2. Contract Analysis and Compliance

• Analyse customer contract to ensure alignment with invoicing guidelines and regulations.
• Capable of calculating charges in accordance with agreed rates, pricing structures, contractual terms, and apply adjustments when necessary.
• Ensure compliance with industry regulations, tax laws, and internal company policies in all billing procedures.

3. Cross Functional Support

• Provide comprehensive billing support to customer service, sales, and finance by addressing billing related inquiries, disputes, and clarifications.
• Assist in the preparation of billing reports, including revenue summaries, aging reports and data analysis to support decision making processes as required.
• Collaborate with other departments to streamline billing processes or workflows and improve operational efficiency.

4. Collections and Reconciliation

• Manage the collection process by submitting payment files and uploading return files from banks into the billing system.
• Participate in the billing settlement and reconciliation process for invoices with external stakeholders, including MSSL and EMC, ensuring accuracy and compliance.

5. System and Process Management

• Oversee the billing system, identifying and troubleshoot issues, and collaborate with cross functional teams and IT to enhance billing system functionality.
• Participate in User Acceptance Testing (UAT) to validate system updates and improvements.
• Identify gaps in system or process, recommending enhancements and implementing control risk measures as needed.

6. Stakeholder Collaboration

• Work with external stakeholders, including banks and third-party vendors, to resolve operational queries and issues efficiently.

Requirements:

• Degree or Diploma in Accountancy or Business or equivalent. Diploma holders will be considered for an Officer position.
• Fresh graduates are welcome to apply.
• Proficiency in Microsoft Excel and/or in Microsoft Access will be an advantage.
• This role invites people who share values in service excellence and integrity, possess a positive can-do working attitude, be self-motivated, independent with good initiative.
• A team player with good interpersonal and communication skills, achievement oriented and able to build and foster a positive team environment.
• 5-days work week.

Interested applicants, please forward your detailed resume including your last drawn salary, expected salary and date of availability to: [email protected]

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to [email protected], you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.