• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined

Job Requirements

• Minimum NITEC or Diploma or Degree in any discipline
• Preferably with 2 to 3 years experiences in customer relation

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No.:99C4599

The candidate will be responsible for providing exceptional assistance to guests, answering enquiries, offering guidance and ensuring a positive guest experience. This role demands a proactive individual with strong communication skills.

• Attend to general enquiries from Public and NTUC Members on amenities at Downtown East and Clubhouses
• Assist with NTUC Membership, Starter and nEbO recruitment and membership promotional activities
• Handling all telephone and walk-in enquiries, tenants promotions and feedback from Guests. Assist in developing action plans in organising delight programs/initiatives to delight guests at all info counters
• Able to maintain database of membership recruitment efforts

Requirements:

• Diploma, Higher Nitec, 'O' or 'N" Level
• At least 2-3 years of work experience, preferably in customer service. Have experience in cashiering and handling POS
• Require Intermediate level for Microsoft Excel and Basic level for Word and Powerpoint. Candidates with relevant experience will be considered for senior roles
• Must be able to work on shifts/weekends/public holidays

Visit us at: NTUC Career Festival (10-11 January), MBS Expo & Convention Centre, Hall B&C, Booth C5

• Preparing and overseeing financial statements (balance sheet, income statement, cash flow statements).
• Analyzing financial data to identify trends, patterns, and areas for improvement.
• Ensuring that all financial reports comply with relevant accounting standards and regulations (such as IFRS or GAAP).
• Managing the accounts payable (AP) and accounts receivable (AR) functions, ensuring timely payment processing and collection of funds.
• Overseeing vendor and client accounts to ensure accuracy in invoicing, payments, and receipts.
• Ensuring that outstanding invoices are followed up on and cleared in a timely manner.
• Ensuring the accurate preparation and filing of corporate taxes.
• Collaborating with tax consultants or in-house teams to minimize the company’s tax liability while ensuring compliance with tax laws.

About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

Contract Duration:

• 3 Months
• Staring Date: 1 Feb 2025

Deployment:

• Mon to Saturday - 8.30 am to 5.30 pm (6 Days/ Week)

Job Details:

• Project Under HDB.
• Conduct regular inspections and risk assessments at the workplace to identify any foreseeable risk arising from the workplace or safe work processes
• Recommend reasonable measures to eliminate any foreseeable risk at the workplace
• Ensure all statutory regulations are comply with NEA’s requirements
• Prepare and submit weekly environmental report
• Enforce & improve Workplace Safety and Health / Environmental Control standard at the workplace
• Any other duties as assigned by superior(s)

Requirement:

• Must be a NEA Apporved ECO.
• Atleast 2 Yrs experience as ECO.
• Preferably with Advance diploma in Workplace safety certificate.

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Manages Key Access Control
• Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies
• Operates, checks and performs security surveillance on the CCTV system
• Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.
• Member of the CERT team to provide assistance during the triggering of a fire alarm
• Regulate traffic control at the driveway
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Investigate and report all allegations of theft, criminal damage and other incidents
• Maintain the Security Log Book and send Incident Reports
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Handle Loss and Found items
• Liaise with Police in the absence of Security Supervisor
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations
• Any other duties assigned by the Security Supervisor.

Requirements:

• 6 days’ work week.
• Possesses valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.
• Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 8 Feb 2025.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Onboarding timeline:

1.5 weeks to interview after being contacted

Start work after 8-10 weeks upon successful interview

We are looking for Admin & HR Support Officer who can help contribute to the smoothness of the daily HR operations, maintain accurate records, and supports the HR department in various administrative tasks. If you feel you are the right person for this role do send your resume to us!

Job Description

• Provide HR administrative and corporate services.
• In charge for the on boarding and off boarding of staffs
• Applications for various types of claims, grants and courses for employees
• Updating of employees' personal particulars
• Managing of employees' leave and claims.
• Assist with promotion/demotion process and awards.
• Conduct gift valuation and manage welfare grants for personnel.
• Other ad-hoc duties assigned by management.

Skills & experience needed:

• Singapore Citizen/Permanent Resident
• Diploma in Human Resource or relevant discipline or A-level with minimally one year of relevant experience
• Strong service excellence mindset

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,800
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Responsibilities:

• Perform the role of HR Business Partner
• Payroll administration and prepare monthly related reports
• Undertake recruitment duties
• Work pass application/renewal/cancellation for foreign employees
• Maintain proper documentation of employee records and update HRMS accurately and promptly
• Be Involved in staff welfare activities when required
• Undertake other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Human Resources Management / Business Administration
• Knowledge in using Info-Tech system or willing to learn a new HRMS
• Good communication and interpersonal skills
• Proficient in MS Office
• Resourceful, well organized, meticulous and proactive
• Committed to complete tasks and to provide updates in a timely manner
• Fresh Graduates are welcomed to apply
• Able to start work immediately preferred

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, resources, budget and timing for new initiative
• Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified
• Manage ticket and service delivery performance to continually improve the end user experience and customer satisfaction
• Champion high levels of IT service and support performance management by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact
• Manage compliance with contractual terms and conditions
• Uphold the quality of IT service and performance and suggest improvement wherever required.
• To lead/ support the evaluation of the potential operational impact resulting from any regulatory changes or legislations which affects business compliance arrangements, procedures, processes, and awareness
• Review existing policies and controls, and suggest improvements to enhance internal frameworks and processes
• Provide full support on internal/external audit and compliance related activities

Requirements :

• Degree in Computer Science, Information Technology or other relevant fields
• At least 3 years of experience in service performance management or compliance officer role
• Experience in contract and vendor management
• Good knowledge of legal requirements and procedures
• Detail-oriented with the ability to multi-task
• Analytical and strong resource management
• Excellent in reporting skills
• Possess excellent verbal and written communication skills to work effectively with stakeholders at various levels in the organization

Please send your detailed resume in MS Word format to [email protected] with

• Education level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job summary

Manage the oversight on program execution and quality of deliverables and formulate quality improvement plan to address gap identified

Job Description

. Handling of customer LCL / FCL bookings and handle nomination accounts

. Coordinate and arrange Import / Export shipment delivery

. Closing / Finalizing of job files

. Handle customers’ enquiries

. Liase with customers’ and internal department to

execute customers’ instruction

Requirement

. Minimum GCE ‘O’ Level

. Good interpersonal and able to interact with all level

. Prefer 1-2 years experience in freight forwarding & consolidation

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

We have a flexible work from home job as a Human Resource Officer.

Job scope:

• Work from home
• Flexible timing
• Sourcing and recruiting the right people for our organisation
• No cold call required
• Support will be provided
• High incentives of $1000 per successful placement (subject to terms and conditions)

Working hours:

- 2 to 3 weekdays per week

- 4 hours shift

- $12 to $15 per hour

Job description:

- Manage job postings

- Shortlist candidates

- Schedule interviews

- Flexible hours and schedule

- Screening resumes to determine which candidates meet the minimum requirements.

- HR experience preferred but not necessary

Business Development Officer duties and responsibilities

A Business Development Officer’s main goal is to identify opportunities for business growth and create marketing strategies based on those opportunities in order to meet and exceed revenue goals. A Business Development Officer’s typical responsibilities include:

- Analyzing current and past financial data and providing strategies to cut costs and increase revenue

- Leading the charge on market research plans to identify new opportunities

- Working with executives to implement marketing strategies and new opportunities

- Encouraging new and existing clients by creating and improving proposals

- Tracking expenses and maintaining the company budget

- Ensuring that the company meets revenue targets

- Providing training and mentoring to other members of the team

- Developing and pitching ideas for potential investors

[Job ID: 827797]

Responsibilities:

• Foster strong working relationships between the Sales Gallery and other departments, ensuring clear communication channels.
• Lead by example, motivating and inspiring the team through hands-on involvement and professional leadership.
• Assist the Sales Manager in the smooth operation of the Sales Gallery, including generating reports.
• Address and resolve guest concerns or complaints promptly, in coordination with relevant departments (e.g., Marketing, Customer Delivery).
• Ensure timely guest registration and check-in, while ensuring the gallery administrative support team delivers exceptional customer service.
• Regularly audit and check cash operation accounts, promptly reporting any discrepancies to the Finance department and Sales Manager.
• Ensure that the Sales Gallery’s facilities, property, and assets are consistently maintained to high standards.
• Manage inventory, ordering, and invoicing of items for the Gallery.
• Complete necessary reports for sales and encore operations.
• Prepare and deliver welcome letters for overseas guests as part of Preview Packages when travel resumes.
• Collaborate with the Finance team for monthly auditing.
• Carry out gallery administration tasks as needed.

Requirements:

• 1-2 years of experience in customer service or reception.
• Proficiency in Mandarin or Bahasa Indonesia to communicate with Mandarin/Bahasa Indonesia-speaking clients.
• Proficient in MS Office applications and good computer skills.
• Strong time management and multitasking abilities.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Resident Technical Officer (Archi / C&S / M&E) for A&A project

At Palelai Buddhist Temple @ 49 Bedok Walk

- Duration: 2-year contract - Start work once structural works initiated (includes demolition)

- Commencement date : March 2025

Requirements:

• Approved Registered RTO Certificate.
• Registered as RTO with Institution of Engineers Singapore (IES)/BCA/ACES.
• Minimum Degree/Diploma in Civil or Structural Engineering or equivalent
• Minimum 5 years of relevant working experience in Structural, Architectural and M&E.
• Experience with ERSS
• Able to fully understand architectural, structural and M&E drawings and contract documents in carrying out the works
• Good communication skills

Responsibilities:

• Be fully conversant with the current Building Control Act and Statutory Boards’ bylaws relevant to the works.
• Carry out daily inspection to ensure works are complying and progressing, inform Employer, Consultants, Site team and Contractor of non-compliance
• Carry out regular site checks on Contractor and ensure compliance to environmental, health and work safety as per MOM requirement
• Comply with all requirements concerning supervision of the contractor’s work, quality control of the works, prepare weekly and monthly site progress reports, assist Consultants to coordinate the various disciplines/trades and the latest information available for the works implementation, attend all site meetings and coordination meetings, and keep a proper documentation system.
• Supervise all testing and commissioning of the various installations and ensure its successful completion and safe operation
• Ensure the required standards of quality and accuracy are maintained for all works and are conformed to contract specifications, construction drawings, approved materials and mock-up, instructions and statutory requirements
• Check through all the architectural, structural and M&E drawings/ documents and highlight any discrepancies found between or within the same disciplines prior to the commencement of works
• Be responsible for the supervision of all mechanical, ventilation & air-conditioning, electrical, sanitary and plumbing, lift installation, and fire protection on site.

JOB SUMMARY

Assist in carrying out daily activities at the Bell Service Desk. Responsible to all guest queries and maintain a high standard of general appearance and the cleanliness of the counter at all times. Being aware of current updated information and on-going events so as to maximise guest satisfaction

DUTIES AND RESPONSIBILITIES

• Perform Concierge service and Bell service
• Maintain a professional appearance, pleasant personality and good posture.
• Provide information on Singapore, places of interest, tours, dining, entertainment outlets and hotel information.
• Handles luggage for both arriving and departing guests. This includes proper handle, tagging and delivering of luggage.
• Rotation shift to perform duties at the Driveway and work closely with Bell team and Bell Services Supervisor/Manager to ensure guest arrival and departure experience is seamless.
• Is trained to handle luggage and equipment including Bell-Cart /Birdcage trolley.
• Is required to understand and operate property management system OPERA.
• Delivers incoming items to the guestrooms at the request of Bell Services Supervisor/Manager
• Maintains the luggage room and luggage trolleys in accordance to Marriott Brand Standards. This involves properly stacking of baggage in luggage room, maintenance of trolleys and maintaining a hazard-free environment.
• Handles baggage-related requests such as long-term/short-term storage, this includes proper issuance of luggage tags,upkeeping proper records and storing luggage in the correct location.
• Handle guest enquiries pertaining to tourist information when at the Hotel Lobby,Driveway and Bell Desk.
• Handle limousine bookings and monthly transportation report
• Maintain effective communication skills with guest and colleagues.
• Ensure work area, lobby and coach bay are clean and in order at all times.
• Record all daily activities in the daily log sheet for follow-ups or for communication purposes.
• Sorts and delivers the requested daily newspapers to all requested rooms.
• Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is forwarded to the concerning department.
• Maintains close liaison with all other departments to ensure departments operational flow, thus ensuring seamless guest experiences.
• Handle “hold for collection” duty according to the Standards
• Handle mail/post enquiries.
• Inventory tracking related to Bell services. Eg, wheelchair, umbrella, luggage tags and etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SPECIFICATION

1. Prior experience in the same capacity is an advantage.

2. Minimum secondary education

3. Excellent guest relations and communication skills

4. Candidates must have a fair command of spoken and written English

5. Well-groomed and professional disposition

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Job Responsibilities

The Invoice Processing Officer is responsible for executing the end-to-end processing of invoice in the Purchase-To-Pay (PTP) function within the Keppel Finance Shared Service Centre (“FSSC”).

• Key in invoices into Keppel’s e-invoice portal and SAP in a timely and accurate manner, in accordance with FSSC’s Service Level Agreement (“SLA”) with internal customers
• Check to ensure accuracy of invoice information inputted by supplier on behalf
• Ensure the invoices are recorded and posted to the correct GL account promptly, in accordance with FSSC’s Key Performance Indicators (“KPI”)
• Handle queries from suppliers on invoice and payment status
• Identify and resolve invoice issues and escalate to Invoice Processing Team Lead, if required
• Assist Invoice Processing Team Lead in the update of relevant Standard Operating Procedures (“SOPs”) when there are changes to the process
• Perform any other ad-hoc duties/ tasks as assigned by the team

Job Requirements

• Diploma in Accounting or Business/Finance
• 1 to 2 years of relevant working experience
• Experience with Accounts Payable, SAP, or shared service environment would be advantageous
• Fresh graduates with no prior work experience may apply
• Proficient in MS Office applications
• Reliable, and committed to doing a good job
• Good communication skills and a positive working attitude
• Able to multi-task, meticulous and a good team player
• Self-driven and able to work under pressure
• Working location is in Jurong East (International Business Park)

The Embassy is recruiting a pro-active and open-minded Consular & Visa Officer (CW2) with a strong sense of accuracy and attention to detail.

Applicant must have a valid residence status in Singapore.

The post is ONLY open for Danish and EU/Schengen country nationals.

You will be working in a team of highly dedicated and professional colleagues. The main tasks of the Consular Section are handling of Schengen visa applications and residence permit applications, as well as providing consular assistance to Danish nationals and nationals with residence permit in Denmark.

As a Consular & Visa Officer (CW2), you will be responsible for all steps of the visa case processing. The work involves handling and prioritizing many different visa cases on a daily basis, keeping up to date with key legislation, and sparring with colleagues.

You are expected to show the flexibility required for an optimal handling of the entire portfolio of the Embassy and be ready to contribute to handling tasks outside your own portfolio.

Main tasks and responsibilities as Consular & Visa Officer

· Examination of Schengen visa and residence permit applications, incl. required documentation, and interviewing of applicants

· Registering of applications in relevant IT systems

· Final case processing, incl. responsibility for deciding on approvals, refusals and submission cases

· Attending phone calls and written correspondences with applicants, as well as handling the Embassy phone and reception

· Contact to the Danish Immigration Service and other relevant stakeholders/authorities

· General consular assistance to Danish nationals and nationals with residence permit in Denmark, incl. passport applications and minor translations

· Keep apprised of changes to instructions for visas and passports, and update checklists and best practices accordingly

· Ongoing follow-up of rules and regulations to help ensure compliance within the consular area

Competencies:

· Education: Relevant public administration, language, social science, political or trade related background, preferably at bachelor level. A combination of extensive work experience with relevant education will be considered

· Experience: Applicants should have at least 5 years of working experience

· Language Requirements: Excellent command of written and spoken English - as well as Danish or another Nordic language

· Due to the visa authorisation applicant must be EU/Schengen national

· An analytical mind, strong organisational, communication and interpersonal skills

· Ability to work independently as well a team player

· Excellent service-minded approach towards Embassy clients

· Ability to work under pressure

· Display sensitivity and adaptability to culture, gender, religion, race, nationality and age

· Experience with consular service is an advantage but not a requirement

We offer

· Full-time employment contract position for 1 year (with possibility for extension) based on the relevant legally binding labour market rules of Singapore

· Working hours of 40 hours per week

· 13th month salary

· Private health insurance

· 20 days paid holiday per year

· Structured programmes, courses and on-the-job training

· Multi-cultural and international work environment

· Salary commensurate with relevant work experience, expert knowledge and skills

· Employer’s pension contribution varies according to residence status in Singapore

Application and recruitment process

Please provide the following documents:

· Cover letter - your motivation for applying for the position and how you see yourself adding value to both the position and the Embassy as a workplace.

· CV in English.

· Documentation for relevant education and recommendations (if any) and 2 references in English.

· Please make sure to merge all the above documents into one PDF file.

The Embassy attaches great importance to equal opportunities for all and therefore welcomes applications from all qualified persons regardless of race, sex, religion, age or disability.

Selected candidates will be invited for interviews expected to take place shortly after the application deadline. Only short-listed candidates will be contacted.

Security requirements

· Security screening clearance by the Danish government is required prior to the appointment to the job

· Certificate of Clearance issued by the Singapore Police

Questions

For any questions regarding the position, please contact the Consul at [email protected] marked “Consular & Visa Officer, (your name)”

About us

The Danish Embassy in Singapore is part of the Danish Foreign Service. The Embassy is an ambitious, high-paced and dynamic workplace with 20 staff strength.

Meet us here

Website: http://singapore.um.dk/
LinkedIn: http://www.linkedin.com/company/dkembassysg

Facebook: https://www.facebook.com/dkembassySG/

GENERAL DATA PROTECTION REGULATION According to Article 13 of the EU general data protection regulation 2016/679, the Ministry must provide you with information regarding the Ministry’s handling of personal data when we collect personal data from you. We process your data for recruitment purposes only. We would like to keep your data until the specific position has been filled. We cannot estimate the exact time frame, but we will consider this period over when a candidate accepts our job offer for the position. When that period is over, we will delete your data. You can read more about how we process your personal data here: https:\\um.dk/en/about-us/organisation/contact-information/the-ministry-of-foreign-affairs-of-denmark-personal-data-policy

• Perform and oversee the smooth operations of front desk including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports according to establish policies and procedures.
• Perform and oversee the smooth operations of Hotel Communications Team including but not limited to answering internal and external phone enquiries, email enquiries, liaising with various departments to fulfil the enquiries and record keeping of enquiries.
• Be knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs.
• Attend to guest’s complaints, enquiries and requests in a timely and courteous manner and report to Manager.
• Ensure that the front desk work area, lobby, entrance and Communications Office is kept clean and in an orderly state at all times.
• Attend shift briefings to ensure hotel activities and operational requirements are known.
• Ensure proper communication and handover through the Handover Log or any other communication tools for information/requests to colleagues and supervisor.
• Assist in the smooth operations of Front Desk and Communications Team adhering to respective policies and procedures
• Perform any other job tasks as assigned by the Manager.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Job Description:

• Responsible for recruitment process from job posting, candidates sourcing and screening, coordination of interviews, and administrative components involved.
• Processing of work passes application, renewal and cancellation.
• Register and update OFWAS.
• Manage onboarding and off-boarding administration.
• Handling WICA claims and liaising with insurers.
• Administer and renewal of staff and general insurances.
• Process and maintain purchase orders to suppliers
• Attend to visitors, in-coming telephone, incoming mails & faxes
• Ensure all documents are kept/filled in proper for quick retrieve
• Monitor all office & depot equipment are serviced/maintained/tested as per schedule
• Any other ad hoc duties

Requirement:

• At least 1 to 3 years of HR experience in Singapore
• Experience in using INFO-TECH is an added advantage
• Familiar with HR practices and well-versed with Employment Act and MOM regulations
• Proficient with Microsoft Office
• Team player with strong sense of responsibility and positive working attitude
• Good communication skills and able to work independently in a fast-paced environment
• Meticulous with attention to detail and possess good problemsolving skills

You may send your resume / CV to email address directly: [email protected]