We are looking for a business development associate/analyst to join our quest to grow our business, strengthen our service offerings and make new relations with like-minded partners. You will also support the business development in terms of research & analysis and project delivery activities. You don't need prior experience, we will be happy to help you excel in your role.

The team

Tech Observer Asia Pacific is an end-to-end contract research organisation with offices in India, Europe and the USA. Our medical communications team is looking for an business development associate/analyst to join them.

Tech Observer’s medical communications team in Singapore is made up of like-minded individuals who enjoy telling stories of science and medicine. The team works with clients in Singapore, Asia Pacific, Europe and North America from pharmaceutical, medical devices and biotechnology settings to produce high quality scientific materials. This productive and successful team works on projects from a wide range of therapeutic area including oncology, cardiovascular, endocrinology, aesthetics, consumer health, and digital health.

The position

The business development associate/analyst will support our medical communications department in Singapore. This role is crucial in facilitating the growth and success of the business development pipeline.

Roles and Responsibilities include (but are not limited to) the following:

Business development :

- Engaging potential clients through presentations and materials, responding to requests, and managing the contracting process. It involves conducting scoping calls, researching feasibility, and developing proposals.

- Assists with project setup, including timelines, resource allocation, and stakeholder liaison.

- Account and project management, maintaining client relationships, managing scope changes, and gathering feedback.

- Improves the business pipeline by monitoring and coordinating activities, using appropriate tools and metrics.

Account expansion and strategic business development

- staying informed about client needs and industry trends, deepening relationships with existing clients, and developing new client relationships.

- supports the development of marketing materials and activities.

Research and analysis

- conducts desk research and analysis to support business development and project delivery, including scoping, feasibility, and literature searches.

- develops and executes search strategies, employs various research tools and sources, and presents information effectively.

Required skills, experience and qualifications:

· Bsc level or above in a scientific or Business discipline

Graduating students are welcome to apply.

· Excellent interpersonal, verbal and written communication skills

· Mature & independent

· Strong sense of personal ownership and pride in work

· Team player and effective communicator with various stakeholders

· Exhibits initiative; flexible and curious to explore/apply more effective ways to work

· Invested in continual learning and personal growth

· Curious about the world with a global outlook

· Service-oriented mindset

· Team player and effective communicator with various stakeholders

· Flexible and agile

· Open to multi-cultural and multi-national work settings

Job Description:

• Prepare and raise Purchase Order
• Responsible for Good Receipt function, support delivery and maintenance team
• Enterprise system administration
• Liaise with stakeholders to understand requirements and purpose of purchase
• Responsible for the accurate entry and submission of purchase request based on company policy
• Maintain and update an Inventory Database of products purchased from suppliers
• Ad-hoc duties as assigned

Requirements:

• Min Diploma in Logistics, Business Studies, IT or related field of study
• Able to multi-task and be an excellent team player
• Excellent interpersonal and social skills
• Good verbal and written communication skills

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Responsibilities

• Manages day-to-day operation includes coordination of air and sea freights, transshipments, land deliveries & cross border shipments.
• Responsible for logistics coordination & execution of general goods, ships spares, special/odd size/oversize cargo, breakbulk, DG or Radioactive cargoes.
• Provide timely and accurate quotations to clients beyond existing contractual agreements and sourcing optimal freight solutions.
• Ensure timely delivery of goods to customers, meeting contractual obligations and maintaining high levels of customer satisfaction.
• Optimize freight solutions and minimize expenses while maintaining service quality and meeting budgetary constraints.
• Provide real-time updates to clients and proactively address any issues or delays to ensure smooth transportation and delivery processes.
• Handling full scope of operation from quotation to billing and maintain proper closing of files, etc.
• Monitoring shipments in a timely manner to ensure shipments are uplifted and delivered in time.
• Collaborates with global agents to facilitate collection of shipments from suppliers.
• Maintain and updating of reports for PO and its inventories, including updating of shipping movements and current statuses.
• Keeping MES documents and reports in an orderly manner.
• Prepares tenders and contract renewals as required.

Qualifications:

• NITEC/GCE'N' or 'O' Level/Diploma in Logistics or Supply Chain Management.
• At least 2 years of working experience in the related field.
• Ability to multitask, prioritize and work efficiently under pressure.
• Flexibility to adapt to changing priorities and deadlines.
• Requires baisc knlowledge in all activities related to freight forwarding services, including arranging transport and delivery of shipments and other related functions.
• Requires basic knowledge of ocean carrier selection, NVOCC terminology and methods and export documentation.
• Detail-oriented with strong problem-solving abilities.
• Proficiency in excel and MS Office applications.
• Permit Declarant with a strong understanding of customs regulations and permit declaration processes will be an advantage.

• To perform and plan marketing activities include corporate branding, corporate communications, press relations, publicity campaigns, program marketing, market intelligence, advertising, product bundling promotions, sponsorships and event/seminar management

• To conduct market research & analysis to specify market requirements for current and future products

• To develop and maintain company website & establish professional corporate image

• To plan and execute company online marketing strategy

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

Responsibilities:

• Oversee the operational management of multiple shopping centers throughout Singapore, ensuring they receive comprehensive facilities services including routine maintenance, pest control, landscaping, and security through our selected contractors and subcontractors.
• Conduct thorough investigations and analyses of reported malfunctions and defects to identify root causes and implement measures to prevent their recurrence.
• Manage and oversee enhancement projects within the designated shopping mall, ensuring they align with quality and standards.
• Implement operational plans and procedures following the client's directives, established protocols, and legal regulations, while responding promptly to client feedback, complaints, and service requests.
• Respond to inquiries from store owners, leaseholders, and the public regarding site-related issues.
• Organise and coordinate meetings and events, which includes logistical support, securing quotes, issuing invoices, and arranging event setups.

Requirements:

· Minimum Diploma in Building Services Engineering / Mechanical / Electrical or equivalent.

· Minimum 2 year of relevant working experience, preferably in managing commercial properties.

· Possess valid Singapore class 3 driving license and prefer to have own vehicle.

· Preferably possess certification for Fire Safety Manager.

· Good communication, interpersonal skills and service oriented mindset.

· Candidate is required to work 5.5 days ( compensated with AWS and VB bonouses)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Accounts Executive

Working Days & Hours: Monday to Friday | 8.30am – 6pm
Office Location: Suntec City

Salary Range: $3000 - $4000

Job Responsibilities:

• Perform day to day accounting duties, general administrative tasks like filing, keeping records and assuring accurate documents filing.
• Preferably to be able to handle full sets of accounts such as accounts receivables, accounts payables and general ledger functions.
• Liaise with banks on payment and receipts matters.
• Perform monthly bank reconciliation to ensure company book balance tallies with bank statement.
• Assist in month end closing and prepare audit schedules for balance sheet Accounts.
• Work with auditor, tax agent and corporate secretary for regular compliances.
• Assist in preparation of monthly Management Report
• Assist Shipping Department with Import / Export Documentations, Purchase Orders / Delivery Orders and Sales Contracts Issuance.
• Work with spreadsheets, sales and purchase ledgers and journals.
• Bookkeeping.
• Data Compilation.
• Provide full support and coordination between Accounts and Shipping Departments.
• Responsible for all other Admin and Ad Hoc Duties when required

Job Requirement:

• Relevant Experience

Tan Jia Jun | REG No: R23112681

The Supreme HR Advisory Pte Ltd| EA No: 14C7279

Sales Executive Jobscopes:

1) Serving customer existing customer

2) Canvasing of new customer

3) Achieve sales target

4) Have experience in aircon sales will be an advantage

5) Possess class 3 License is an advantage but not critical for this position

6) Prior experience in working with MCST, Building management, operation managers will be good.

7) B2B and B2C

8) Provide timely quotes

9) Provide quick response to customer enquiry

10) Opening up new channels

Job Description

Create sales leads in order to pursue new clients through referrals, business directories and even cold calling

Follow up on sales leads that might be generated by other employees or departments within the company

Regularly call or visit existing clients to ensure that they are still happy with using the product or services and to explain new products and services as they are made available

Ensure customer satisfaction, retention and maintenance of sales accounts

Requirements:

Minimum O level holders

Min 1 year experience in chemical related industry

Must have class 3 driving license and posses own car

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary: $2,800 - $3,000
5 days, 9am-6pm
Location: The Heeren, Orchard

Job Description:

• Manage all receipts and payment cycle activities in a timely and efficient manner
• Maintain billing system and ensure company receives payments for goods and services
• Process payments to vendors and ensure payment is received for outstanding credit
• Generate, verify, and reconcile invoices, account statements, credit & debit notes
• Coordinate with sales, purchasing, and warehouse colleagues to ensure proper control over sales and purchase processes
• Investigate and resolve any irregularities
• Respond to all customer, vendor, and auditor enquiries regarding finance
• Maintain proper bookkeeping record and prepare monthly accounting reports
• Assist in streamlining and improving the accounts payable & receivable process

Requirements:

• Degree or Diploma in accounting or equivalent fields
• Minimum 2 years of accounting experience
• Experience in handling large volume of payments
• Proficient in MS office applications
• Experience in using MYOB accounting software.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Salary: $2000 + $150 Allowance
• Working Days: 5.5 Days
• Mon to Fri: 8am to 5pm
• Sat: 8am to 12pm (WFH)
• Location: Woodland

Responsibilities:

• Responsible for the entire sourcing process of both local and overseas purchases
• Perform daily operational purchasing matters and coordinate shipping documentation, logistics, and schedules, including import permit declaration.
• Review quality of purchased products.
• Monitoring contracts renewal period, variation orders & vendor management
• Maintain updated records of purchased products, delivery information and invoices.
• Liaising with stakeholders, arrange and conduct meetings with vendors.
• Prepare reports on purchases, including cost analysis.
• Other ad-hoc related tasks assigned by Purchasing Manager
• Training provided

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working days: Monday to Friday
Working hours: 8:30am - 6:30pm
Working Location: Ang Mo Kio
Salary: $2800 - $4000

Job Description:

The Executive/ Senior Executive, Business Process IT Strategy and Innovation (BPIT) supports the organisation in Business Process Info. Tech. and Strategy & Innovation at the regional level.

This person will be support in the digitalisation progress across the organisation by driving and implementing a robust IT infrastructure to support the Company’s expansion. He/she is expected to manage the transition from the current to the new infrastructure end to end while performing preventive and corrective IT works as and when required.

As part of digitalisation, he/ she will explore potential Business Intelligence (BI) and Artificial Intelligence (AI) suitable for the Group. He/she will be involved in handling of IT Ops-related matters and coordination (IT Budget, Infrastructure Maintenance & Procurement), while managing regional IT training needs and IT security through effective regional IT communication.

Duties & Responsibilities:

Strategy & Innovation

Support Group’s IT Strategy & Innovation through the following:

• IT Strategy Planning & Administration
• IT Governance & Communication
• IT vendor management
• Transformation and Change Management
• In-house venture company initiative management (Joint ventures and partnerships)
• Audit support

Digital Business

Support in Group business digitalisation efforts:

• Digital Project Management
• Digital Platform Strategy

Data Driven Enterprise

• Technology Innovation: Research & analysis to find new and better technical solutions to provide business value.
• Enterprise Architecture roadmap & standards: Mid & long-term plans for technology, system and hardware transformation in line with Enterprise IT Strategy
• Support in System Integration framework standards
• Support in the development of strategy and standards of E-Commerce (website, CMS, Mobile APP)

IT Operations

Support in IT Infra and Operation Management:

• Provide on-site and off-site support, remote IT services to end-users pertaining to laptops, computer, and network appliances
• Handle the onboarding & offboarding of IT equipment, including procurement of required IT hardware/software when necessary
• Manage and track IT assets
• Ensure Cyber Security across the Group and responsible in security awareness communications

Business Process Management

• Define strategy related to performance management, training, learning, change management and business intelligence
• Support in business analysis and service design (Accounting, HR, Plan & Admin)
• Support in dashboard and report requirements
• Process performance monitoring, reporting and improvement analysis and guidelines
• Mapping of business & system processes
• Support business system requirements management
• Support and coordinate offshore contract, SOP and process migration

Requirements:

• Minimum Diploma or Bachelor’s degree in Information Technology/Computer Science, or any relevant field of study
• A minimum of 1 to 2 years of experience in business process improvement and transformation.
• Knowledge in Business Process Management and Agile practices would be an added advantage.
• Proficiency in project management methodologies and tools.
• Analyze data and identify areas for improvement in business processes to ensure high quality and efficient operations
• Knowledge of process improvement software and tools.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

1. Job Description

Responsibilities

Operations Back Office Support (TM)

• Handle reports eg Infrared scanning, testing Maintenance
• Handle monthly schedule of quotation & invoicing
• Coordinate/liaise with Engineers
• Admin duties
• Any other ad-hoc job being assigned

Requirements

· ‘O” Level

· Proficient in MS Office applications

· Good initiative and a good team player

· Good interpersonal skills

Working hours:

Mon-Friday 8.15 to 5.30pm

Transport is provided from 6 MRT pickup points ie Paya Lebar, Serangoon NEX, Bishan, Jurong East, Joon Koon, Woodlands

• Free Shuttle Bus Service (Jurong East MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

1. JOB DESCRIPTION

Job Title

Guest Relations Executive

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

Responsibilities:

• Develop and execute creative marketing and communication strategies, plans and approaches to the market
• Create and manage special events and campaign calendar
• Initiate new creative solutions to support company's business operation
• Creating of marketing material and proposal kits
• Responsible for content management and oversees company's various social media profiles and respond to reviews/enquiries
• Lead in outreaching to different partners and digital platforms for branding and marketing opportunities
• Any other duties as assigned

Requirements:

• Degree or Diploma in Marketing Mass Communications, Creative Media Design, Digital marketing, Marketing, Advertising and relevant fields
• Preferably work experience in handling E-commerce platform
• Proficient in MS Word, Excel and PowerPoint and knowledge in Photoshop, Illustrator and video editing software
• Knowledge in other word processing and web analytics tools will be an advantage
• Creative, detail-oriented, proactive and result-oriented
• Able to work independently and meet deadlines

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Senior HR and Admin Executive who can help support through the next phase of growth and development roadmap.

Job Description / Duties:

• Manage full spectrum of General Human Resource matters
• Design and create learning resources, training materials and e-contents
• Implement and execute training plans and conduct trainings as well as post-training evaluations
• Handle internal talent acquisition and other recruitment related duties
• Administer work pass application, renewal and etc
• Ensure the organisation in complying with local relevant regulations
• Handle General Administrative Duties
• Provide support to the various departments
• Ad-hoc duties as assigned

Requirements:

• Minimum Diploma / Degree in Human Resource or Business - related fields
• Minimum 3 years of relevant experience
• Experience in Staffing / Recruitment industry will be added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Location: Near City Hall MRT

Working days: 5 Days work week

AWS + Variable Bonus (Average 2.5 months) + Flexi Benefits

Job Descriptions:

• Manage the concierge customer service counter during mall operating hours.
• Address tenant and shopper inquiries/feedback through various channels.
• Offer directional assistance to both internal and external shoppers

Job Requirement:

• Able to work on weekends and public holidays.
• Min Diploma in any discipline OR have at least 2 years of front desk experience.

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8124 8100 for confidential discussion.

*Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22106909 | Fiona Jayne Yong Yee Wen

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Senior Payroll Executive (Human Resource Department) who can help support through the next phase of growth and development roadmap.

Duties:

• Handle full payroll cycle for internal and outsourced employees
• Responsible for entire onboarding and offboarding matters
• Handle work pass application, renewal and etc
• Ensure the organization in complying with local relevant regulations
• Involved in full spectrum of HR duties when needed
• Assist in recruitment related duties when needed
• Handle General Administrative Duties
• Provide support to the various departments
• Ad-hoc duties as assigned

Requirements:

• Diploma / Degree in relevant discipline
• Min 2 - 5 years of relevant experience
• Familiar with Microsoft Excel
• Experience in Staffing / Recruitment industry will be added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Responsibilities:

• Attend to feedback & complaint received from clients or any other stakeholders
• Liaise with client / consultants, contractor for the monitoring and closure of any complaints, feedback and defects
• General administration work (e.g documents filling, answering phone calls, attend to enquiries or other administative tasks as assigned by the Director /Managers
• Assist in adminstrative works across projects on hand e.g time attendance, leave matters
• Provide administrative support assistance and other ad-hoc adminstrative roles when required

Requirements:

• At least 2 years relevant working experience in related field and preferably in Construction Industry
• WSQ Service Excellence (Level 1) Certification or General Skills Competencies (GSC) preferred
• Good communication & interpersonal skills
• Ability to work well in a team
• Initiative and independent

Overview: -

• Monthly Basic Salary: Up to $3200 (Depending On Experience)
• Woodlands (Beverage industry)
• 5 Days (Monday to Friday), Office Hours

Your Responsibilities: -

• Implementation and updating of the plant’s Food Safety (ISO 22000), Quality (ISO 9001), HACCP, Organic, and Halal Management Systems certified by 3rd party certification bodies.
• Supporting operations (quality control/ troubleshooting) and ensure products released meet all necessary requirements
• Liaise with government agencies / certification bodies on new product registration and certification information
• Ensure compliance to CCP, OPRP and Quality Control Points
• Monitoring and maintenance of correction and corrective action rectification from suppliers, in house inspections and daily routine checks.
• Conduct periodical food safety and hygiene inspections and training where evidence of compliance is lacking

You will need: -

• Minimum 2 years of QA/QC experience and product development in F&B manufacturing
• Minimum req; Diploma in Food Technology, Food Science or equivalent

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Responsibilities:

• Conduct assessments and screenings on child’s development, maternal and family well-being.
• Develop and deliver child development targeted interventions through engagements with parents/caregivers in the home settings.
• Engage, build and maintain positive relationships with parents/caregivers to support them in knowledge and skills on meeting child's development needs.
• Engage and work collaboratively with key community and social agencies (FSCs, SSOs, Commlink) in the family's landscape of support.
• Commit to ensuring administrative work (E.g. case plans, case notes, data management) are up-to-date with timeliness.

Requirements:

• MUST possess minimum Degree in Early Childhood or Psychology.
• At least 3 years’ experience in social service, working with families.
• Strong interpersonal and communication skills.
• Organised in administrative work and takes.
• Adaptable to changes.
• Passionate about working with children and families with an interest in early childhood development

Work Location: Choa Chu Kang

(Work Hours/Timing: 9am-6pm, Mon-Fri with occasional week nights and weekends).

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

A great opportunity to join a fast growing HR SaaS start-up. They are looking for an AE who is passionate in both sales and partnership development to help them further grow their market in Singapore & SEA.

Responsibilities:

• You’ll be focusing on selling into SME + Mid-Market clients across SEA
• You will be responsible for generating revenue from inbound leads and outboundprospecting.
• Learn more about prospects, understand their goals, and present product demonstrations ofour software.
• Identify key decision-makers and map out the plan to close the deal.
• Manage the entire sales process, including negotiating pricing, helping to build businesscases, and guiding the prospect through their internal procurement, security, and legalprocesses.
• Maintain an accurate pipeline and forecasts for company-wide forecasting.
• Use your natural curiosity, communication skills, and ambition to improve the performanceof yourself and the team.

Requirements

• 3+ years of SaaS sales experience
• Track record of meeting or exceeding sales targets
• Ability to build and maintain relationships with clients
• Excellent communication negotiation and closing skills
• Self-motivated and results-oriented
• Ability to work and thrive in a fast-paced and target-driven environment

A Front Office Agent or Executive ensures that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Fonr Office Agent or Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Reservation Agents and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel

What are we looking for?

A Front Office Agent or Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What will I be doing?

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor and control staff entrances
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
• Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
• Responsible for checking goods received out of hours
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Ensure safe passage of cash transfers within the hotel
• Support evacuation of the hotel during fire alarm situations
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Provide secure storage for guest oversized items
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Investigate and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Liaise with Police in the absence of Security Team Leader
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations

What are we looking for?

A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Possess Valid PLRD License
• WSQ certified in Handle Security Incidents & Services, Provide Guard & Patrol Services, and Recognised Terrorist Threat Certificate.
• Positive attitude
• Good communication skills
• Good grooming standards
• Ability to work under pressure, keeping calm in emergency situations
• Ability to work on their own or in teams