Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

JR108151

Job Scope:

Customer Interaction:
Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Assist customers with placing orders, making returns, and processing exchanges.

Issue Resolution:
Address customer complaints, troubleshoot problems, and follow up to ensure issues are resolved satisfactorily.
Escalate complex issues to the appropriate department or supervisor when necessary.

Record Keeping:
Maintain up-to-date and accurate customer records, including details of inquiries, complaints, and transactions.
Document customer interactions and actions taken in the company’s CRM system.

Collaboration:
Work closely with other departments to provide seamless customer service.

Customer Feedback:
Collect and analyze customer feedback to identify areas for improvement in products, services, or customer processes.
Provide suggestions to management on how to improve the overall customer experience.

Compliance:
Adhere to company policies and procedures, as well as industry regulations and best practices.
Ensure all customer service activities comply with legal and ethical standards.

Performance Monitoring:
Meet or exceed key performance indicators (KPIs) related to customer service, such as response times, resolution rates, and customer satisfaction scores.

Requirements:
- Minimum 3 GCE “O” Level passes and/or proficient in English.
- Require working on shift:

1st Shift: Runs from morning to late afternoon (9:00 AM to 6:30 PM).
2nd Shift: Covers the afternoon to night hours (12:30 PM to 10:00 PM).

#HS

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

Job Description

• Execution of the Public Outreach and engagement programme
• Assist in public relation management pertaining to the works
• Shall be responsible for the production of pamphlets and other materials related to the public relations effort.
• Shall be responsible for the compilation and submission of a monthly list of feedback / complaints with indication on the action taken.
• Initiate the public relations programme.
• Dissemination of information during the course or works.
• Draw up the public relation implementations schedule.

Job Requirements

• Min “0” levels or equivalent and good communication and strong interpersonal skills
• Min. 2 yrs work experience
• Possess class 3 driving license
• Have excellent communication skills

Roles & Responsibilities

• Perform environmental control/enforcement support to the team.
• Identify any foreseeable risk of pollution arising from the workplace or work processes.
• Propose practical action to eliminate any foreseeable ill-health, prevention of pollution at workplace.
• Any other ad hoc duties required or assigned by Management that are relevant to the project.

Requirements

• Registered ECO (NEA)
• At least 2 years of relevant working experience
• knowledge of all relevant environmental policies, legislations, and guidelines, independent, with strong discipline and accountability.

Job Description

• Industry/ Organization Type: Manufacturing - Aerospace
• Position Title: Accounts Officer (GL)/ Accounts Assistant (GL)
• Working Location: Loyang Way
• Working Hours: 5 days (Monday to Friday, 8 AM to 5.18 PM)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Perform monthly account closings and maintain the general ledger with all required supporting schedules.
• Manage journal entries in the ERP system.
• Oversee the Fixed Assets Register and update monthly book rates in the ERP system.
• Reconcile monthly bank statements.
• Prepare GST schedules and file GST returns.
• Conduct year-end closing procedures and respond to audit queries, providing necessary schedules to auditors.
• Provide information for tax computations to the tax agent.
• Undertake other tasks as assigned by the Head of Accounting and Finance.

APPLY NOW!!!

• Diploma or equivalent in Accounting and Finance.
• Minimum 2 years of relevant experience in general ledger and accounts closing functions.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68959 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Responsively address customer inquiries and prepare quotations.
• Manage and coordinate import and export shipments.
• Establish effective communication with overseas agents to verify shipping documents and comply with the regulations of respective countries.
• Issue customs permits as needed.
• Maintain close communication with various stakeholders, including vendors, shippers, customers, carriers, and overseas agents.
• Accurately input data related to freight services.
• Ensure meticulous management of paperwork documentation for billing and file closure upon shipment completion.
• Undertake occasional tasks as assigned by the Management.

Requirements

• Knowledge of Cargowise an advantage.
• Exhibit strong verbal and written communication skills.
• Demonstrate proficiency in using MS Office.
• Display a meticulous, team-oriented, and positive work attitude.
• Thrive in a fast-paced work environment.
• Minimum 1 year working experience in both airfreight operations and customer service.
• Fresh candidates with relevant qualifications are welcome to apply for entry level position.

Job Description

• Industry/ Organization Type: Manufacturing - Aerospace
• Position Title: Accounts Officer (AP)/ Accounts Assistant (AP)
• Working Location: Loyang Way
• Working Hours: 5 days (Monday to Friday, 8 AM to 5.18 PM)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Process invoices and payments for trade vendors.
• Prepare invoices and supporting documents for trade facility applications.
• Monitor invoices without Goods Received Notes (GRN) and coordinate with the Sales Team for resolution.
• Track advance payments to vendors until invoices are matched to GRN and posted in the ERP system.
• Post all trade accounts payable transactions to the ERP system.
• Reconcile vendor statements of accounts with ERP records.
• Address year-end audit inquiries related to accounts payable.
• Perform other tasks as assigned by the Head of Accounting and Finance.

APPLY NOW!!!

• Minimum Higher NITEC in Accounting or equivalent accounting certification.
• Individuals without experience are encouraged to apply, training is provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68958 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Security
• Position Title: Security Officer
• Working Location: Island Wide
• Working Hours: 5 days/6 days (7.30 am-7.30 pm/7.30 pm-7.30 am) (Alternate working day/ 12 hours shift)
• Salary Package: Basic Salary $3,500 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage a cluster of 10-15 properties, grouped geographically to reduce travel time.
• Perform security duties including clocking, observing security threats, incident reporting, and responding to emergencies.
• Respond to fire alarms and other onsite emergencies.
• Conduct investigations, manage incidents, and report findings.
• Perform patrol and clocking duties according to the shift roster.
• Conduct compliance checks in line with building by-laws and escalate non-compliance issues to management.

APPLY NOW!!!

• Valid PLRD license with RTT, CSSPB, and PAPP training.
• Customer service oriented.
• Completed mandatory security training modules.
• Strong communication and service excellence skills.
• Training will be provided for those without prior experience or training.
• Must be able to work on weekends and public holidays.
• Possesses Class 2 driving license with own motorbike for patrolling task.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68796 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Department/Location: Service Centre Department (SCD)

Working Hours

• Monday to Friday: 8.30 AM to 5.30 PM

Locations and Position Maxwell

Duration of Assignment

• Start Date: 23 December 2024
• End Date: 31 January 2025
• Potential for monthly extensions based on business needs and candidate availability.

Job Responsibilities
As a Customer Service Executive at the Service Centre, you will:

• Provide in-person support to customers.
• Address customer queries, issues, and transactions professionally.
• Deliver accurate information and resolve concerns efficiently.
• Maintain a seamless and professional customer service experience.
• Adapt to various tasks and changing work demands.

Requirements

• Strong communication skills, including active listening.
• Ability to deliver positive customer experiences in high-pressure or challenging situations.
• Must be able to stand for extended periods during working hours.

Dress Code

• Professional Office Attire: No T-shirts, jeans, sneakers, or casual wear allowed.

Pre-Training Requirement

• Compulsory Paid Pre-Training: Date: TBA

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

My Client is a top tier Chinese Bank, looking for a AML & Compliance Senior Officer.

Requirements for AML & Compliance Senior Officer - Compliance department

Role and Responsibilities

· Assist the Head of Compliance in the enhancement of Anti-Money Laundering and Countering Terrorism Financing ("AML") control measures to build a more robust AML framework for the Bank

· To review/conduct customer due diligence/end to end evaluation of new and existing customers (including post transaction review), ensuring that they comply with the Bank’s AML/CFT/Sanctions requirements

· Reviewing and assessing alerts from money laundering risk through transaction monitoring systems and liaising with business units as necessary to investigate the alerts

· To roll out enhancements to Compliance Department’s policies and procedures and also be proactive in pointing out areas of improvements to enhance the Bank’s systems, methodologies and process simplification

· To take charge of various bank-wide initiatives, AML assessments and reviews and ad-hoc projects led by Compliance Department

· Ensuring management is made aware of all pressing issues in a timely fashion

· Operating to the very highest levels of integrity at all times

· Maintaining appropriate audit trails and documentation in all instances

· Carry out any other tasks as assigned by the Head of Compliance from time to time.

Requirements

· Strong degree-level academic qualifications

· Minimum 5 years of relevant Compliance experience with familiarity of the relevant AML legal and regulatory requirements such as MAS Notice 626

· Demonstrable understanding of the financial market

• Fluent in English and Chinese (both oral and written communication) to liaise with Mandarin speaking HQ colleagues

· Good knowledge of products/services offered by a bank to clients

· Evidence of drive, curiosity, good judgment and good attention to detail

· Excellent team spirit

· Rigorous, well-organized with a structured and logical approach

Main Purpose

Ensure that cargoes and storage facilities are financed in a timely manner and that the risks (other than market exposure) to which the group is exposed are properly analysed, monitored, mitigated and laid off. Support trade finance manager in Singapore and provide guidance where appropriate/requested in difficult or unfamiliar situations to juniors.

Key Responsibilities

· PR-type role with respect to banks, customers etc.

· Direct commercial/financial role in key countries and strategically important relationships (working with directors/traders)

· Participation in decision-making process with respect to credit/performance etc. risks that the group takes: establishing framework for analysis, follow-up and review and communicating internally of decision taken

· Ensuring that Risk Management decisions are appropriate, bearing in mind financial/commercial imperatives

· Issuance of L/C’s or bank guarantees

· Checking and preparation of original shipping documents for presentation

· Risk covering sales where necessary with banks and/or Insurance

· Weekly monitoring and m2m of regional storage positions

· Co-operation with our Deals Desk personnel to ensure any charges agreed by Trade Finance are allocated correctly to the separately maintained deal Profit and Loss accounts

· Close liaison with our operators to monitor shipments and ensure correct security is in place before releasing of cargoes

· Vetting of contracts, storage agreements and bank documentation

· Optimise allocation of deals to our pool of bankers in accordance with management strategy

· Ensure timely processing of cargo payments, together with managing cash positions with the banks

Knowledge, Skills and Abilities

· At least 5 years within a Trading Company / Financial institution having gained a strong understanding of the principals surrounding Trade Finance instruments and their pitfalls

· Industrious, proactive and cordial team player with an eye for detail

· Strong logical and problem solving skills

· Ability to work quickly and accurately even under pressure

Job Description & Requirements

• Perform all roles and responsibilities required of site supervisors under the Building Control Act, regardless whether their names are stated in the form,
• Check mock-ups done on site and off site, where necessary,
• Conduct inspection and check as required under Authority Operational and Safety requirements.
• Conduct compliance check on the implementation of mitigating measures in method statement, risk assessment and DfS register.
• Ensure that records of all civil and structural engineering works, mechanical and engineering works including records of tests, defect rectification, inspections, work progress, material and equipment on site, safety, etc, are updated in a timely manner and properly kept,
• Maintain proper and updated daily records of all works done including records of tests, inspections, status of work, variation works, tests, inspections, work progress, safety, site diary, material on site and equipment on site, labour force, day works, provisional items or provisional quantities etc,

Job Requirements:-

• Minimum five (5) years of experience as RTO, of which at least two (2) years shall be in supervision of works similar in nature to the Works
• Diploma in Civil or Structural engineering from a recognized tertiary institution or relevant qualifications.
• Accredited with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore.
• Have a certificate in Workplace Safety and Health Management in Construction Industry or equivalent.
• Possess good analytical ability with strong verbal and written communication skills.

JOB ROLES / RESPONSIBILITY:

• To work full-time in to carry out various administration and accounting works of the office.
• To set-up an accounting system in the office and meet/pass Auditor's requirement.
• To carry-out book-keeping, full set of accounts, and preparation of financial statements for various types of business
• Made detailed testing on transactions and balances and vouching, posting and checking trial balance preparation
• Analyze transactions, internal reports and financial information for potential fraud risks
• Perform special assignments: review of accountancy records, valuation, and consultancy works
• All communication with clients is supported by emails, document agreed action steps, responsibilities and deadlines are handled promptly and effectively.
• Preparation of Commercial Tax, Withholding Tax, Corporate Tax, Personal Tax computation and submission of Tax Clearance

Responsibilities

• To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Review customer existing loan package and advice accordingly on the various option available
• To protect loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

DUTIES & RESPONSIBILITIES

1. Assist Sales Managers in identifying leads, acquiring new business and developing positive long term relationships with travel agents, tour operators, schools, community groups and companies

2. Prepare and customise proposals, meeting client’s needs and attraction’s guidelines of profitability.

3. Recommend and implement sales initiatives which drive visitation and sales to achieve budget goals.

4. Work in conjunction with Sales Managers to host site visits, event preparation and execution to grow, manage guest experience and satisfaction.

5. Co-ordinate and ensure delivery of event catering requirements in conjunction with operations and food and beverage teams.

6. Work with the marketing team to review products and service offerings on a regular basis

7. Update, document and implement the standard operating procedure for all booking and sales processes.

Perform other duties as requested by supervisors

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

1. Min. GCE “O” Level

2. Fresh graduates may apply. Salary will commensurate with experience

3. Must be proficient in Microsoft Office applications

4. Must have excellent written and verbal communication skills

5. Must be proactive and goal focused to achieve sales targets

Roles & Responsibilities:

Centre Operations

• Assisting with overall operation at the Day Activity Centre for the visually impaired elderly clients and ensuring their safety.
• Planning and conducting recreational wellness programme such as physical exercise, psychosocial games, craftwork, cookery and seasonal festive activities suitable for the visually impaired clients.
• Discussing with Centre Supervisor and the team on finalizing the monthly lesson plan.
• Preparing resources and purchasing the necessary materials.
• Updating the weekly timetable to be printed and displayed in the main hall of the Day Activity Centre.
• Following the centre transport to fetch and send them back according to the duty roster.
• Following up on clients’ pertaining issue/s and highlight to supervisor and social workers when necessary.
• Able to work on ad hoc weekend commitment
• Manage and train volunteers in assisting with running of centre programmes
• Carrying out any ad-hoc duties assigned by Centre Supervisor, Manager or Executive Director

Administrative & Reporting Duties

• Assist in enrolment of new clients and conduct necessary health assessments.
• Filling in the daily progress report of the clients’ attendance and grading at the end of each session as well as the learning outcomes of each session.
• Perform administrative tasks, including maintaining up-to-date client and volunteer records. Assist with audit preparations and documentation.

Maintenance and providing care

• Disinfecting the centre before and after the programme session
• Assist in serving clients’ meals and guiding clients to the toilet when needed
• Handling household tasks such as washing and sterilizing dishes
• Managing and restocking of food inventory (such as instant drinks and snacks for tea break)

Qualifications & Requirements

• Strong passion and commitment to working with seniors who are visually handicapped.
• Preferably experienced in direct operational roles, especially in eldercare, including programme facilitation and needs assessment.
• Proficiency in Microsoft Office
• Bilingual abilities with proficiency in dialects preferred.
• Ability to work independently and as part of a team.
• Relevant qualification in eldercare or social services preferred.

RESPONSIBILITIES:

• Assist the Head of Compliance in the enhancement of Anti-Money Laundering and Countering Terrorism Financing ("AML") control measures to build a more robust AML framework for the Bank
• To review/conduct customer due diligence/end to end evaluation of new and existing customers (including post transaction review), ensuring that they comply with the Bank’s AML/CFT/Sanctions requirements
• Reviewing and assessing alerts from money laundering risk through transaction monitoring systems and liaising with business units as necessary to investigate the alerts
• To roll out enhancements to Compliance Department’s policies and procedures and also be proactive in pointing out areas of improvements to enhance the Bank’s systems, methodologies and process simplification
• To take charge of various bank-wide initiatives, AML assessments and reviews and ad-hoc projects led by Compliance Department
• Ensuring management is made aware of all pressing issues in a timely fashion
• Maintaining appropriate audit trails and documentation in all instances
• Carry out any other tasks as assigned by the Head of Compliance from time to time.

REQUIREMENTS:

• Preferably a degree-level academic qualifications
• Minimum 5 years of relevant Compliance experience with familiarity of the relevant AML legal and regulatory requirements such as MAS Notice 626
• Demonstrable understanding of the financial market
• Good knowledge of products/services offered by a bank to clients

HOW TO APPLY:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Cesky Ong Zhi Rong (EA Personnel Reg. No. R24121422, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or contact Cesky at [email protected] or 9061 0702 for a confidential discussion.

Training Officer | Day Activity Centre | 5 Days | Up to $3k | Marine Terrace

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

About the Role:

We are looking for a Human Resource Officer to join our team. You will play a key role in managing HR processes, supporting employee needs, and ensuring smooth day-to-day HR operations.

Key Responsibilities:

Assist in recruitment, onboarding, and employee orientation processes.

Manage employee records and maintain the HR information system.

Administer payroll, benefits, and leave management.

Support training and development programs for staff.

Ensure company policies comply with employment laws and regulations.

Address employee queries and assist in resolving workplace concerns.

Contribute to employee engagement activities and initiatives.

Requirements:

Bachelor’s degree in Human Resource Management or a related field.

At least 1-2 years of HR experience.

Good understanding of HR practices and employment laws.

Strong communication and interpersonal skills.

Proficiency in MS Office and HR software systems.

Working Hours:

Monday to Friday: 9:00 AM - 6:30 PM (Lunch: 12:00 PM - 1:30 PM)

Why Join Us?

Competitive salary and benefits

Professional development opportunities

Positive work environment near convenient public transport and amenities

Roles and Responsibilities

1. Administers members’ booking of the Sports facilities.

2. Assists in tabulating scores and coordinates events / tournaments.

3. Basic knowledge of Gym equipment / machines.

4. Cleaning the gym equipment / machines daily.

5. Ensures that the Sports’ outlet counter is clean and tidy at all times.

6. Checks the condition of the equipment.

7. Ensure members comply with the House rules.

8. Conducts regular checks at all the sports facilities to ensure they are in good condition.

9. Ensures all equipment & facilities are well-maintained and reports to Executive if any repair or upgrading is necessary.

10. Ensures that all billing chits are in running order.

11. Ensures that there is enough billing chit paper and printer paper.

12. Assist in Sports / Social Events / Programs.

13. Performs any other duties as assigned by the Head of Department / Executive.

Job Requirements

· GCE ‘O’ Level, preferably with one year of related working experience.

· A team player with positive working attitude.

· Customer-oriented and good initiatives.

· PC literate.

Job Purpose

The Customer Services Officer plays a key role in supporting the club by delivering exceptional member services, ensuring efficient administrative processes, and maintaining a professional and welcoming front desk environment.

Key Responsibilities:

1. Member Support:

• Assist members with login issues and updating personal details.
• Process family memberships, including applications, reactivations, and terminations.
• Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
• Enroll and terminate members in Sports and Lifestyle sections.
• Update the Electronic Payment System (EPS) in the club’s membership database.

2. Administrative Duties:

• Prepare and issue letters for car decals, membership changes, introductions, and other member requirements.
• Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
• Maintain organized records for issued/replaced membership cards, family memberships, and other documents.

3. Communication Management:

• Respond promptly and professionally to member inquiries via email and WhatsApp.
• Document and escalate unresolved member complaints or issues to the appropriate department or manager.

4. Front Desk and Facility Management:

• Ensure the front desk is clean, organized, and welcoming to members and visitors.
• Greet members and visitors, assist with inquiries, and provide general information.
• Answer and direct incoming calls, take messages, and manage visitor logs.
• Report maintenance or cleanliness issues in public areas to the relevant departments.

5. Card and Document Management:

• Print membership cards for new and existing members.
• Prepare and distribute car decals and other necessary documents.

6. Event and Payment Support:

• Assist with member registrations for club events.
• Accept payments for membership renewals, replacement cards, or other services, if applicable.

7. Other Duties:

• Perform additional duties as assigned by the Membership Services Manager or Club Management.
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
• Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

Skills and Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication skills and customer service orientation.
• Proficiency in managing administrative tasks and IT coordination.Undertake the club reception and clerical duties at the desk of our main entrance. The “face” of the club for all members and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make members and visitors feel comfortable and valued while on our premises.

Job Responsibilities

• Greet and welcome member & guests
• Attend to member’s enquiries and address to feedback and suggestion.
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Keep updated records and files
• Support Membership administration process
• Any other duties/projects as assigned by Supervisor and/or Management.

Qualifications and Education Requirements

• Proficient in English (oral and written)
• Knowledge of MS Office (especially Excel and Word) will be advantage
• Minimum “O” level qualifications

Required Skills

• Front desk/reception experiences preferred
• Good communication and people skills
• Customer service orientation

JOB DESCRIPTION

Strategic Marketing Leadership

• Strategy Development: Design and implement scalable marketing strategies from inception to growth.
• Acquisition Planning: Develop ROI-driven user acquisition strategies across digital channels within budget constraints.
• Engagement Campaigns: Craft comprehensive campaigns to enhance user engagement and communication.
• Brand Development: Establish competitive brand positioning and narrative in the travel tech industry.
• Team Leadership: Manage and guide a regional marketing team to execute strategies effectively.

Performance Marketing

• Campaign Design: Create targeted campaigns for key traveler segments using channels like Google Ads, social media, influencer partnerships, affiliate marketing, and metasearch.
• Retention Strategies: Develop user retention tactics through integrated campaigns, email marketing, referral programs, and other engagement methods.
• Optimization: Track and optimize key metrics (CPC, CPI, CPA, CTR) to achieve growth within ROI constraints.
• Analytics: Implement advanced tracking models, manage marketing dashboards, and deliver regular performance reports.

Cross-Team Collaboration & Operations

• Tech Integration: Collaborate with product and tech teams to integrate marketing technology and sophisticated tracking systems.
• Operational Excellence: Work with finance, legal, and operations teams to streamline processes.
• Partnerships: Forge strategic partnerships within the travel ecosystem.

Qualifications and Skills

• Experience: Over 7 years of marketing expertise in digital platforms, travel technology, or high-growth startups.
• Industry Knowledge: In-depth understanding of the travel industry and its dynamics.
• Proven Success: Demonstrated ability to scale user acquisition, develop marketing strategies from scratch, and manage performance marketing budgets effectively.
• Analytical & Creative: Exceptional skills in data analysis and innovative problem-solving.
• Leadership: Strong communication and leadership abilities to inspire and guide teams.
• Project Management: Skilled in managing projects within multicultural environments.
• Entrepreneurial Mindset: Startup experience preferred, with a focus on agility and innovation.
• Results-Driven: Committed to achieving measurable growth and ROI-focused outcomes.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)