Customer Service Officer

Duration: 6 months contract

Location: Novena

Responsibilities

• Assist HR Business Partners with recruitment, exit management, and manpower planning
• Manage secondments, deployments and documentation
• Organise HR events and handle course registrations and payments
• Maintain training statistics and prepare induction kits
• Perform secretarial duties and other tasks as assigned.

Requirements

• Min. 2 years of relevant work experience in the HR field
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong interpersonal and communicatoin skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/10439

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Location: Changi/ Punggol
• Company transport provided, Pick up at Punggol MRT/Waterway Point at around 845am
• 6 days
• Basic + AWS + VB

Key Responsibilities:

• Site Inspections: Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.

• Risk Management: Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.

• Training and Education: Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).

• Incident Management: Investigate accidents and near-misses to determine causes, recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.

• Safety Protocols: As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM), to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.

• Emergency Preparedness: Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.

• Documentation and Reporting: Maintain accurate records of safety inspections, safety training sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.

• Communication: Act as a point of contact for safety-related concerns, facilitating clear communication between management and workers to promote a culture of safety.

Qualification:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.

• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.

• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.

• Excellent knowledge of construction site safety practices and legal requirements.

• Strong communication, interpersonal, analytical, and problem-solving skills.

• Proficient in report writing and record-keeping.

• Ability to work outdoors in varying weather conditions.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is a leading Sydney-based engineering consultancy specializing in the wind and environmental effects of large-scale developments.

• Provide administrative support, including managing calendars, travel, and reports.
• Coordinate business proposals and support business development efforts (market visits, client meetings).
• Supervise office operations to ensure a tidy and efficient work environment.
• Organize internal/external meetings, prepare agendas, and distribute materials.
• Ensure the secure storage and easy retrieval of confidential records, files, and documents.
• Serve as a point of contact between executives, clients, and teams to facilitate effective communication.

Requirements:

• Diploma in Business Management or equivalent.
• At least 3 years of experience as an EA in construction or consultancy industry.
• Proficient in MS Office; experience with CRM or project management tools.
• Strong organizational skills, attention to detail, and ability to multitask.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our Client:

• Reputable Engineering Company
• 5 Days, Monday to Friday
• Location: East Region
• Up to $5000 per month

Responsibilities:

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals.
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans.
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely.
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization.
• Business Partnering focus with customers and the ability to detect unstated assumptions, resolve conflicts and handle complex management issues.
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project.
• Monitoring program and project performance of both internal and external service providers.
• Handle escalations professionally with vendors and customers.
• Ability to perform Scalability, Interoperability and Portability Analysis.
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports.
• Able to manage large and diverse teams handling different project segments.
• Presenting data and updates to Senior Management on projects’ performance.

Requirements:

• Minimum Diploma Certificate in relevant disciplines.
• Possess Project Management Professional (PMP) Certificate or equivalent is preferred.
• Minimum 3 years experience in manufacturing industry.
• Have experience in overseeing projects from scratch.

For interested applicants, please click “Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

Company Overview:
We are a dynamic and fast-growing company specializing in the trading and distribution of petrochemical products. With a strong commitment to innovation, quality, and customer satisfaction, we strive to lead the industry and create value for our partners.

Position Summary:
We are seeking a motivated and results-driven Operation Executive to join our team in Singapore. The ideal candidate will play a key role in managing client relationships, driving business growth, and ensuring operational excellence.

Key Responsibilities:

· Manage sales processes, including negotiations and deal closures.

· Track market trends and competitor activities for growth.

· Collaborate with teams for product and service delivery.

· Report on sales performance, forecasts, and feedback.

· Draft, review, and negotiate contracts and agreements.

· Ensure compliance with contractual terms and trade laws.

· Oversee trade documentation and customs processes.

· Address trade disputes and maintain organized records.

Requirements:

• At least 2 years of experience in trade operations and contract management.
• Knowledge of reviewing Letter of Credit and shipping procedures is preferred
• Proven experience in sales or business development, preferably in the petrochemical industry.
• Strong negotiation, communication, and interpersonal skills.
• Proactive, self-motivated, and result-oriented.
• Ability to work both independently and collaboratively in a team environment.
• Proficiency in English and Mandarin (to communicate with Mandarin-speaking clients).

What We Offer:

• Career development opportunities in a growing company.
• A dynamic and supportive work environment.
• Comprehensive employee benefits, including health insurance, annual leave, and wellness programs.

How to Apply:
If you are passionate about driving business success and looking for an exciting career in the petrochemical industry, we invite you to join our team. Please send your resume and a cover letter to [email protected] with the subject line "Application for Operation Executive Position."

We look forward to hearing from you!

About KPay Group

KPay Group (“KPay”) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 45,000 merchants across Hong Kong, Singapore, and Japan, KPay is building a comprehensive platform to support merchants in financial management, business operations and digital transformation across the Asia Pacific, unlocking new growth potential for businesses. For the latest updates, follow us on LinkedIn or visit our website at www.kpay-group.com.

Responsibilities:

• Handle customers’ enquiries effectively through phone and email
• Handle inbound & outbound calls, merchant application processing
• Provide administrative support & technical support to the BD/Sales team
• Provide installation and training to new merchant accounts in the use of payment terminal
• Perform ad hoc duties when assigned

Requirements:

• Experience with customer service and operation with payments or banking is a bonus
• Detail-minded, customer oriented, good communication & interpersonal skills
• Proficiency of MS office, Excel
• Willing to perform delivery and installation of POS terminals
• Ability to speak Chinese other than English to handle queries from non-English speaking merchants

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Purpose:

Responsible for maintenance of IT infrastructure. Coordinate and implement new systems to expand existing infrastructure

Job Responsibilities:

1) Provide IT and network support including system installation, configuration, upgrading and

2) Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.

3) Provide daily support to user and operation system platform.

4) Documentation of all the IT assets, user information, phone lines, data lines and software licenses and maintenance.

5) Protect data, software, and hardware by coordinating, planning and implementing network security measure.

6) Troubleshoot, diagnose and resolve hardware, software and network problems.

7) Managing of IT assets and assists in decision making on acquiring IT assets.

8) Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.

9) Email configuration – creating email IDs for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.

10) Monitor server infrastructure and application full data and system backup, load balancing web server

11) Explores, installs, maintains and constantly monitors the F&B POS system and booking system including the mobile app features to ensure operations are at its optimal level.

12) Assists the IT Manager in the implementation of any new system and technology that will improve work processes and member experience.

13) Assist the IT Manager in overseeing operation in his absence to ensure immediate attention is provided.

14) Others:

· Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

· Not engage in any unsafe or negligent act that may endanger yourself or others working around you.

· Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

15) Any other ad-hoc assignments assigned by the Management.

Requirements

· Minimum Diploma

· Graduates with no working experience are welcome to apply

· Knowledge of best practices in IT administration and system security

· Good interpersonal and communications skills

· Ability to listen and active problem-solving skills

· Ability to identify issues, recommend and implement strategies to resolve problems and manage issues effectively

Responsibilities

• Responsible for a portfolio of Trust accounts. The incumbent will perform bookkeeping of all transactions within the stated timeframe and ensuring ongoing accuracy and completeness of financial records for the JTC Trust accounts.
• Responsible for the timely and accurate preparation of unaudited Trust and Underlying Entities financial statements based on agreed template with JTC.
• Ensuring that all relevant bank statements and working papers are appropriately saved within the relevant accounting system.
• Ensuring that all accounting timelines are met and all queries are answered correctly and promptly.
• Liaising with the relevant Trust Officers on missing bank statements, online access and any transactions queries.
• Any other duties as and when assigned by head of department.

Requirements

• At least 3 years of Trust Accounting experience or relevant
• Experienced candidate will be considered for a Senior Executive role and will commensurate with remuneration
• Experience working in Singapore accounting or audit firms.
• Attention-to-detail, careful and precise.
• Self-motivated, proactive, and capable of meeting clients' deadlines.
• Excellent organizational, analytical, and influencing skills.
• Excellent verbal and written communication skills.
• Solid problem-solving and business sense.
• Knowledge of ViewPoint is a plus.

We regret to inform you that only shortlisted candidates will be informed.

Paradox Clarke Quay Pte. Ltd. / Paradox Singapore Merchant Court partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• In charge of the Front Desk operation for the entire shift and ensure all task on the same shift are to be completed on time and follow the quality standard
• To check and ensure the Front Desk is fully equipment with all stationary and report any equipment malfunction to the respective department and Duty Manager
• To always maintain a friendly and professional image and smile under all circumstances
• To provide courteous service to the guests and respond promptly and tactfully to the guests’ complaints, requests, and enquiries.
• To listen attentively to the guests’ requests and enquires
• Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.
• Night shift to submit request if any reordering is required for next month.
• To ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security, and all other hotel departments especially with regards to Guest Service Requirements
• To maintain and update guest records and preferences in the Opera system.
• In charge of the arrival and departure of any group activities
• Consult or inform departments concerned regarding guest feedback and follow up with actions required.
• Follow up with departments concerned and confirm that the task has been completed within the time range communicated.
• To conduct daily briefing and updating of hotel information
• To assist concierge/bell service during the same shift for guest request.
• To ensure there are sufficient key cards at check in Kiosk and report to Duty Manager if any machine was not logged in or functioning. To report to Duty Manager for any non-functioning kiosk equipment.
• To assist Executive Lounge and Telephone Operator when needed (after training).
• To ensure all traces left for the current shift have been resolved and attended to.
• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Switchboard:

• Address incoming and outgoing calls.
• Taking messages for in-house guests and internal guests.
• Programming of wake-up calls.
• Giving a reminder wake up calls.
• Sending jobs request from in-house guests and internal department.
• Taking reservations for F&B and update in booking system
• Managing the main email address and response accordingly
• Taking booking for the Spa
• Handling of emergencies such as fire alarm, guest trap in the lift, calling for doctor, calling for ambulance etc.
• Checking on the television channels.
• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Executive Lounge:

• To ensure daily assignment of Executive Floor guest rooms
• To prepare and update daily records for Lounge.
• To maintain and count stock for Lounge equipment.
• To order daily food/ beverage items
• To collect item from hotel store
• To assist delivery of VIP guest room amenities.
• To provide quality service to guests while they are in the lounge.
• To check guest satisfaction for all guests at Lounge.
• To perform any other duties that may be assigned by the Management.

At Little Paddington Preschool, we believe in creating a positive and supportive learning environment for young children, where both their development and family engagement are prioritized. We are looking for an Admin & Parent Relations Officer who is not only highly organized but also passionate about fostering strong relationships with parents and the school community. This is an exciting role that blends key administrative responsibilities with crucial parent-facing tasks to ensure smooth operations and enhance family-school partnerships.

Key Responsibilities

Administrative Duties:

• Manage and maintain accurate records of petty cash, daily collections, and enrolment reports.
• Input data into various platforms such as the ONE ECDA, including teacher details, Leave of Absence records, and subsidy information.
• Oversee the preparation and management of monthly logs, including school bus attendance and sign-in/out forms.
• Support parents with the purchase of uniforms, enrichment programs, books, and other school merchandise.
• Track school supplies and merchandise, conducting regular stock takes and ordering as necessary.
• Handle administrative tasks related to the collection of school fees, issuing receipts and invoices.
• Ensure children’s safety by assisting with school bus arrivals and departures.
• Assist the Principal with various administrative and operational tasks as required.

Parent Liaison & Communication:

• Act as the primary point of contact for parents, ensuring all queries and concerns are addressed promptly.
• Support the Centre Principal to facilitate clear and effective communication between parents and the school, keeping them updated on school events, policies, and their child’s progress.
• Maintain confidential records of all parent communications, feedback, and concerns.
• Support the management team in school improvement initiatives, particularly around enhancing parental involvement and communication.

Qualifications & Skills:

• Minimum qualification: A Diploma Business Administration, or a related field.
• At least 2–3 years of experience in an administrative or parent-facing role, preferably in a preschool or childcare environment.
• Strong organizational and multitasking skills, with the ability to manage various responsibilities simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with school management software.