Job Scope:

• Ensure all hospitality policies are implemented
• Build meaningful and professional relationships with residents and family members
• Ensure all households are equipped with clean linens, kitchen items etc for a comfortable stay
• Ensure family members are updated on the residents well- being in terms of activities, outdoors events etc.
• Handle complaints when necessary
• Conduct essential hospitality training for Care Staffs
• Supervise and evaluate Care Staff service delivery
• Ensure all records are kept properly and consistently
• Prepare reports for Head, Hospitality reviewaa

Job Requirement:

• Min Diploma and above in any qulifications
• Prior experience in hotel / hospitality industry is an added advantage
• Able to start work immediately or within a short notice

All interested applicants, please send in your resume to: [email protected]

Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description & Requirements

Responsibilities:

1. To Oversee daily operation and activity for Hotel department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities:

1. To Oversee daily operation and activity for Dishwashing/cleaning department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in hotel sector

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in cleaning sector

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Overview

We are seeking a dynamic and experienced Human Resources & Administration Director to lead our HR and administrative functions in a fast-paced outsourced cleaning services environment. The ideal candidate will be responsible for developing and executing HR strategies, managing employee relations, ensuring compliance with local labor laws, and overseeing the administrative operations of the organization.

This role requires strong leadership skills, a strategic mindset, and the ability to work effectively with a diverse workforce across multiple locations.

Key Responsibilities

Human Resources Management

• Strategic Planning: Develop and implement HR strategies aligned with the company’s goals and operational needs.
• Recruitment & Retention: Oversee the recruitment process to attract and retain top talent. Manage workforce planning and succession planning initiatives.
• Employee Relations: Foster a positive work environment by managing employee relations, addressing grievances, and ensuring high employee morale.
• Training & Development: Design and implement training programs to enhance employee skills and career development.
• Performance Management: Oversee performance appraisal systems to ensure fair evaluations and recognition of top performers.
• Compensation & Benefits: Develop competitive compensation and benefits packages while managing payroll processes.
• Compliance: Ensure compliance with local employment laws, regulations, and company policies.

Administrative Leadership

• Policy & Procedures: Develop and enforce administrative policies and operational procedures to optimize efficiency.
• Office Management: Oversee administrative functions, including facilities management, vendor contracts, and resource allocation.
• Health & Safety: Ensure compliance with workplace health and safety standards, particularly in cleaning operations.
• System Implementation: Lead the implementation of HR and administrative systems to improve workflow and efficiency.

Team Leadership

• Lead, mentor, and manage the HR and administrative teams to achieve department objectives.
• Promote diversity, equity, and inclusion within the organization.

Qualifications and Requirements

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree is a plus.
• Experience: Minimum of 8–10 years of HR and administration experience, with at least 5 years in a leadership role. Experience in the cleaning or facilities management industry is preferred.
• Knowledge: Strong understanding of Singapore labor laws, HR best practices, and administrative processes.
• Skills:
  • Excellent interpersonal and communication skills.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in HR management systems and Microsoft Office Suite.
  • Strong organizational and multitasking skills.

Why Join Us?

• Opportunity to lead and shape the HR and administrative functions in a growing organization.
• Collaborative and supportive work environment.
• Competitive salary and benefits package.
• Contribute to a business that positively impacts communities through essential cleaning services.

How to Apply
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are the right fit for this role.

Application Deadline: 15 Dec 2024
Email Applications to: [email protected]

We are an equal opportunity employer and value diversity in our workforce.

Job Summary:

As a Hospitality Executive – Butler Services, you will oversee the day-to-day operations of the Butler team, ensuring that our guests receive the highest level of personalized service. Your responsibilities will include supervising and mentoring the Butler team, managing guest requests, and ensuring seamless coordination between departments. You will embody Resort World Sentosa commitment to luxury and attention to detail, setting the standard for guest service.

Key Responsibilities:

Team Leadership:

• Supervise and support the Butler team, ensuring high standards of service are consistently met.
• Conduct training sessions and mentor junior butlers to enhance service delivery.
• Lead daily briefings and ensure effective communication within the team.

Personalised Services:

• Assist with check-in and check-out procedures, ensuring a seamless experience for guests.
• Handle guest inquiries, reservations, and room assignments.
• Manage VIP and special guest requests with meticulous attention to detail.
• Assist with guest requests such as unpacking and packing, laundry, and in-room dining services.

Operational Duties:

• Manage cashiering tasks and maintain accurate records of guest transactions.
• Provide guests with information about local attractions, restaurants, and transportation options.
• Arrange transportation, tours, restaurant reservations, and other guest requests.
• Assist with luggage handling and coordinate guest arrivals and departures.
• Coordinate with other departments to ensure seamless service delivery.
• Maintain accurate records of guest preferences and special requests.

Qualifications:

Knowledge and Experience:

• Minimum GCE O Level.
• Diploma or Degree in Hospitality or Business Management from a recognized institution is an advantage.
• Previous supervisory experience in a luxury hotel setting is preferred.
• Flexibility to work various shifts.
• A valid driving license is considered an advantage.
• Proficient in computer and property management systems

Primary Responsibilities

• Assist guests with enquiries and requests
• Perform meet and greet in the lobby and in-room registration
• Manage the Front Desk operation and assist in Housekeeping/F&B operations
• Work and coordinate with other departments to satisfy guest requests/complaints
• Interact with guests; provide warm and memorable guest experience, ensure all guest receive prompt and excellent standard of service
• Seek and devise new initiatives to enhance the overall guest experience

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent
• Min 3 years’ experience in the Hotel industry, preferably in 5-star hotels
• Good technical knowledge of Front Office and Guest Services operations
• Good interpersonal, communication and supervisory skills

Our Client is a Singapore-based investment holding firm with a diverse portfolio, primarily focused on property development, property investment, and hospitality. They are seeking for a Senior Accountant / Assistant Manager, Finance (FP&A).

• Maintain a system of internal control over property assets, revenue & expenses
• Oversee & monitor Finance operations mainly Income Audit, General Cashier, Account Payable, Account Receivables & General Ledger
• Assists on the renewal of contracts & licenses of the property
• Ensure Policies & Procedures are up to date & effective in controlling the actual situations at the ground level
• Direct the timely & accurate recording of financial data & preparation of financial & management accurate set of the month end accounts with comparisons to rolling forecast, budget & previous periods (P&L and Balance Sheet)
• Prepare detailed analytical review & variance analysis for clearance with Hospitality Head
• Review Balance Sheet schedules for all Balance Sheet items ensuring its accurate & free from long outstanding items
• Prepare budgets (P&L) for the next few years & assist with business planning including projected room revenue
• Review bank reconciliation, investigate & report bad debts & manage property cash flow
• Coordinate & liaise external parties like external auditors, tax agents, corporate secretarial agents, local tax, and government authorities where required
• Support & ensure compliance with all finance filing requirements, tax filings requirement (GST/WHT/CIT), audits, procedures and forms both statutory & internal
• Assists in new process, system implementation & projects when required
• Assists with Insurance claims when required. Perform any ad-hoc duties or projects as assigned
• Give recommend on system implementation & put in control process required for hospitality setup

Requirements:

• Degree in Accountancy or equivalent with 5 years of relevant experience in Hospitality industry & 2 years Audit experience preferred
• Accounts background in a hospitality setting will be an advantage
• Proficiency in MS Excel, Property Management Systems (i.e. RMS) and Accounting System (i.e. Oracle, NetSuite, Cognos) are preferred
• Meticulous with good problem solving & analytical skills
• Strong grounds/operations experience in hotel previously & is ready to move up to do analysis work

Interested candidates, please send your CV to: [email protected] or Click to Apply.

Gemini Personnel Pte Ltd

EA License number: 23s2015 | EA Registration number: R24120181

Restaurant Manager – Be the Captain of the Culinary Ship!

Job Description & Requirements:

At ILS Hospitality Solutions, we don’t just recruit; we create magic in the hospitality world! As trailblazers in providing top-notch Technology and Manpower solutions for the hospitality industry, we thrive on helping restaurant owners and operators navigate the challenges of the fast-paced dining universe.

Now, we’re looking for a Restaurant Manager Extraordinaire to join our crew and steer the ship towards unforgettable dining experiences. If you’ve got a passion for food, flair for leadership, and a knack for creating customer smiles, we want YOU!

What You’ll Be Doing (aka Your Recipe for Success):

• Master of Operations: Keep the restaurant buzzing like a well-oiled machine, from the kitchen to the front of house.
• Budgeting Guru: Balance the books without breaking a sweat (or a plate).
• Culinary Partner-in-Crime: Collaborate with the kitchen to ensure every dish is a masterpiece.
• People Whisperer: Lead, inspire, and manage a talented team of hospitality pros.
• Guest Happiness Hero: Deliver service that keeps customers coming back for seconds (and thirds).

What’s in it for You?

• A chance to work with a team that’s as passionate about hospitality as you are.
• Opportunities to bring fresh ideas to the table (pun intended).
• The satisfaction of turning every dining moment into a magical memory.

Ready to spice up your career? Join ILS Hospitality Solutions and make a difference in the world of dining, one delicious experience at a time.

Thank you for your application! Please note that only shortlisted candidates will be contacted.

ILS Hospitality

[email protected]

EA Reg: 23C1776

Reg No: R23117498

WA: 89431726

JOB SUMMARY

The Chef de Partie is responsible for supporting leadership to the culinary team, assisting directions in driving stellar business profitability and productivity, alongside leading the team by example in providing outstanding service, adhering to all established standards & procedures.

ACCOUNTABILITIES:

Responsibilities include creating and upholding a positive culture, assisting the culinary team in monitoring kitchen activities, expediting orders to ensure quality taste or presentation and taking on additional responsibilities in the Sous Chef’s absence to ensure that the culinary team has proper direction.

1. Ensure food preparation & plating meets the specifications of guests in a timely manner.

2. Adhering to cost control measures with accuracy in the measurements of kitchen ingredients and food portions.

3. Support & ensure the culinary team adheres to set standards, procedures, department rules and sanitation requirements, constantly improving upon for further effectiveness.

4. Assist maintenance with all kitchen tools & equipment, taking necessary corrective actions.

5. Assist with managing the kitchen inventory and ensuring supplies are fresh and of high quality.

6. Ensuring proper food temperatures when cooking and managing proper storage at all times.

7. Follow through all kitchen opening, closing and administrative duties as directed.

8. Supporting in purchases ranging from equipment to managing food stock ordering according to appropriate budget & par levels set and managed according to business needs.

9. Support with training & development planned, implemented & monitored for junior team members; induction and mentorship with continuing development opportunities.

10. Adhere to the implementation of action plans according to directions shared covering matters ranging from HR, cost control and guest feedback.

11. All workplace safety and food hygiene regulatory guidelines must be strictly adhered to by all team members, at all times.

12. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

QUALIFICATIONS:

· A diploma holder preferably specializing in hotel/restaurant management or culinary arts, or equivalent experience is required. Minimum 3 years of experience in European culinary and 2 years supervisory experience.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description :

We are seeking a dedicated staff to join our team as a Condominium Cleaner. As a Condo Cleaner, you will play a vital role in maintaining cleanliness and providing a pleasant environment for residents within the condominium premises.

Workplace :

Condominium

Job Scope :

• Sweeping and mopping of building floor areas such as lift and lift lobbies.
• Wiping of lift panels, glass panels and letterboxes and ensure they are free of dirt and grime.
• Clearing the common rubbish bins.
• Area compound cleaning to maintain cleaning standards.
• Cleaning and packing of cleaning equipment for next day usage.
• Informing any matters/feedback to the supervisor when necessary.
• Any other ad-hoc duties assigned by the supervisor.

Requirements :

• Applicants without experience are welcomed to apply
• Able to work OT hours, including weekends and public holiday.
• Willing to work as a team
• Prior cleaning experience in a condominium will be an added advantage

Interested candidates please Whatsapp us at 88962338 for more enquiries.

• Located near ESPLANADE MRT (EXIT G)
• Yearly PWM bonus
• Annual Increment
• Bi monthly Salary Payment
• Annual leave, Medical, Insurance
• Training Provided
• Uniform Provided
• SINGAPOREAN ONLY

Responsibilities:
• Clean food waste on the crockery (Plate, bowl, spoon, etc.)
• Place all the crockery into the dishwasher for cleaning
• Other ad-hoc duties as required

Please call or WhatsApp 8896 2338 for more information

• Located near PROMANADE MRT
• Yearly PWM bonus
• Annual Increment
• Bi monthly Salary Payment
• Annual leave, Medical, Insurance
• Training Provided
• Uniform Provided
• SINGAPOREAN ONLY

Responsibilities:
• Clean food waste on the crockery (Plate, bowl, spoon, etc.)
• Place all the crockery into the dishwasher for cleaning
• Other ad-hoc duties as required

Please call or WhatsApp 8896 2338 for more information

Roles & Responsibilities.

- Transporting Supplies:

> Safely driving vehicles to transport cleaning supplies and equipment to various locations.

- Inventory Management:

> Loading and unloading cleaning products and equipment.

> Keeping track of inventory levels and notifying supervisors of restocking needs.

- Route Planning:

> Planning efficient routes to minimize travel time and fuel costs.

- Maintenance Checks:

> Conducting routine inspections and basic maintenance checks on Machineries/Equipments to ensure safety & reliability.

- Record Update:

> Maintaining accurate records of deliveries, including quantities, locations, and any discrepancies.

- Compliance:

> Adhering to safety regulations and company policies regarding transportation and handling of cleaning materials.

- Assisting with Set-Up:

> Occasionally assisting with the set-up of cleaning equipment at job sites as needed.

- Emergency Response:

> Being prepared to respond to unexpected situations, such as delays or vehicle issues.

Requirement:

- Organizational Skills:

> Ability to manage time effectively and prioritize tasks.

- Communication Skills:

> Strong verbal skills for interacting with team members.

- Attention to Detail:

> Careful handling of supplies and equipment, ensuring all items are accounted for.

- Physical Fitness:

> Capability to lift heavy items and perform physical tasks associated with loading and unloading.

> Need to help out cleaning with the teams as and when are needed.

- Valid driving license.

- SINGAPOREAN/PR ONLY

Qualifications:

- Previous experience in logistics or delivery driving.

- Familiarity with cleaning products and safety protocols is a plus.

- Knowledge of the local area and navigation skills.

- Knowledge of upholstery is a plus.

Interested Candidate please WA at 8896 2338

• Located near SOMERSET MRT
• Yearly PWM bonus
• Annual Increment
• Bi monthly Salary Payment
• Annual leave, Medical, Insurance
• Training Provided
• Uniform Provided
• SINGAPOREAN ONLY

Responsibilities:
• Clean food waste on the crockery (Plate, bowl, spoon, etc.)
• Place all the crockery into the dishwasher for cleaning
• Other ad-hoc duties as required

Please call or WhatsApp 8896 2338 for more information

(OVERSEAS POSTING - CANAREEF RESORT, MALDIVES)

Responsibilities

Management and Financial Reporting:

•Assist Assistant Financial Controller on the overall management of the accounting records and financial reports of the hotel ensuring compliance with group, company owner, statutory fiscal requirements, and timelines.

•Support Assistant Financial Controller be part of the business partner to support business unit in all operation accounting related matters, both financial and commercials (where applicable), including the interpretation of monthly financial data (not limited to P&L).

Team Leadership:

•Supervises areas of Accounts Payable (AP) and Cost Control (CC)

•Review bank reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances kept by team executives.

•Responsible to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not.

•Provide guidance and support to ensure efficient and accurate financial operations.

•Review the subordinates daily routine work covering journals, accruals, prepayments, AP and AR, payroll, cashiering and fully in-charge of GL closing.

General Ledger and Reporting:

•Responsibility for the General Ledger (GL), ensuring the accuracy and completeness of financial records. Prepare and submit internal and external financial reports to the corporate office.

•Ensure timely monthly closing and submission to corporate office and internal stakeholders.

•Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel, regularly reviewed, and reconciliations of all accounts performed before final closing monthly basis.

•Ensuring all revenue is accurately accounted for financial integrity and performance visibility.

•Submission of GST, Taxes and Pension on a monthly basis.

Compliance and Control, internal and external audit:

•Liaise and co-operate with both internal and external audit ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required.

•Emphasis to ensure all revenue are accounted for, making use of a monthly control checklist, and conducting interim self-audits as required.

Best Practices and Procedures:

•Develop best practice financial accounting and control procedures, updating of SOP and P&Ps.

•Maintain a focused system of internal controls, providing effective and efficient control over hotel assets, liabilities, revenue, and costs, ensuring compliance with company and group policy.

•Assist Assistant Financial Controller to establish robust credit control and credit management policies within the guidelines set out by Group Policy and following best practice principles.

•Assist in budget / forecast, capital plans keeping to the highest possible standard and privacy.

•Other ad-hoc assignments and projects as needed and when assigned by Assistant Financial Controller.

Job Description:

Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle reservations received via all channels timely and accurately according to SOPs
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Maintain up-to-date information of all promotions and hotels information
• Maximize opportunities through upselling techniques
• Ensure proper filing and recording of all correspondences
• Compliance with department’s related policies and procedures
• Supports management as and when required

Job Requirements:

• Minimum Diploma in any field
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Summary
To provide excellent guest service and ensure a safe environment for guests. Collaborate closely with the Residence Manager to create memorable guest experiences.

Responsibilities

• Provide courteous and efficient service in the breakfast lounge.
• Prepare and present breakfast as per standards.
• Maintain cleanliness and organization of the lounge area in accordance with food safety and hygiene standards
• Manage food inventory and supplies, including ordering and restocking as needed.
• Respond to guests’ complaints, requests, and inquiries efficiently and tactfully.
• Collaborate with team members to ensure a seamless and enjoyable guest experience.
• Be familiar with Serviced Residence facilities and functions, and assist with property event or activities when needed.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Cook and/or prepare simple food items for breakfast.
• Perform light housekeeping duties such as dishwashing, sweeping and mopping the breakfast lounge, and toilet cleaning.
• Undertake any other duties assigned by superiors diligently and professionally.

Requirements

• Prior experience in a similar role is preferred.
• Food Hygiene Certificate is mandatory.
• Possess excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Reporting time is 6am or latest 615am.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)