• Located near MARINE PARADE MRT
• Yearly PWM bonus
• Annual Increment
• Bi monthly Salary Payment
• Annual leave, Medical, Insurance
• Training Provided
• Uniform Provided
• SINGAPOREAN ONLY

Responsibilities:
• Clean food waste on the crockery (Plate, bowl, spoon, etc.)
• Place all the crockery into the dishwasher for cleaning
• Other ad-hoc duties as required

Please call or WhatsApp 8896 2338 for more information

Working Hours: Monday - Friday (7am - 11am) Excluding Public Holiday

Job Description

1) Wipe clean tabletops (accessible and exposed area only)
2) Clear trash bins from individual workstations
3) Remove trash from office to designated area
4) Designated spot cleaning
5) Sweep / Vacuum / Mopping of Floor
6) Toilet Cleaning
7) Pantry Cleaning

Job Requirements

1) Cleaning experience preferred
2) Available immediately
3) Positive attitude, hardworking with pleasant personality

Interested please WA 8896 2338

ROLE OVERVIEW

At Mandala Club, the Head of Membership will lead the efforts to grow, curate, and engage a vibrant, diverse, and exclusive community. This role involves spearheading activities, processes, and initiatives to attract, retain, and communicate with our members through digital and traditional platforms. The Head of Membership will lead a dedicated team, fostering a culture centered around community engagement and excellence. They will seek out, engage, and convert dynamic individuals from various industries, ensuring the community remains vibrant and diverse. Key responsibilities include overseeing day-to-day operations, monitoring new member applications and key metrics, providing detailed progress reports on prospects, and achieving targets for member growth and membership fee revenues. This individual will leverage CAM systems to gain deeper insights into member behaviour, regularly report data sets to C-suite executives with user-friendly dashboards, and continuously gather feedback to improve club developments and service levels. By collaborating with other departments, the Head of Membership will ensure all efforts are aligned with Mandala Club’s goals and brand standards, ultimately enhancing the member experience and fostering a high-quality, engaged community. This role is pivotal in driving membership growth and nurturing a strong, supportive culture that prioritizes our members' unique needs and aspirations.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

Growing the Membership:

● Acquisition Campaigns: Design and execute targeted campaigns to attract new members.

● Corporate and Group Memberships: Collaborate with the Head of Corporate Partnerships to develop and market bespoke packages tailored for corporate clients and groups.

● Residential Campaigns: Implement campaigns focused on residential communities to attract local members.

● Targeting Newcomers: Identify and engage with new individuals and companies relocating to Singapore.

● On-Site Engagement: Host exclusive events and personalized experiences at Mandala Club to demonstrate the unique benefits of membership.

● Acquisition Events: Organize and participate in high-profile events to attract prospects.

● Special Projects and Partnerships: Forge partnerships with luxury brands and exclusive events that resonate with Mandala Club’s brand values.

● Innovative Strategies: Implement creative and out-of-the-box approaches to generate new membership leads and increase sales.

Set and Achieve Membership Targets:

● Targets: Establish and achieve monthly, quarterly, and yearly membership goals.

● Alignment: Ensure targets align with Mandala Club’s strategic objectives and budget forecasts.

Project Oversight and Reporting:

● Execution: Oversee the implementation of membership acquisition projects from conception to completion.

● Reporting: Analyze and report on membership trends, insights, and outcomes to C-level executives.

● Weekly Pipeline Reporting: Provide consistent updates on the membership acquisition pipeline to ensure transparency and track progress.

Sales Team Leadership:

● Targets: Lead the membership sales team to achieve monthly sign-up targets.

● Performance Evaluation: Monitor and evaluate the effectiveness of sales initiatives and team performance.

● Membership Sales Drive Plans: Develop and implement sales drive plans to boost membership sign-ups during key periods.

● Sales Pipeline Management: Oversee the entire sales pipeline, including HubSpot, ensuring efficient and effective lead progression.

Collaboration with Creative and Marketing Teams:

● Collaterals: Ensure all membership marketing materials are regularly updated and reflect Mandala Club’s brand aesthetics and values.

● Brand Consistency: Maintain a consistent and on-brand message across all membership marketing channels.

Engage Prospective Members:

● Tours and Appointments: Conduct personalized tours of Mandala Club and one-on-one meetings to highlight the club’s unique value proposition.

● Acquisition Events: Host exclusive events designed to attract and engage potential members.

Manage Engagement and Retention of Memberships:

● Direct Report: Manage the engagement and retention strategies through the Head of Member Engagement.

● Engagement Initiatives: Develop and oversee initiatives to keep current members actively engaged and satisfied.

● Retention Programs: Implement and monitor programs aimed at retaining existing members and reducing churn.

● Behavior and Feedback Management: Address member and guest behavior issues, handle administrative matters, and resolve feedback-related issues promptly.

● Member Relations Presence: Ensure a continuous member relations presence in the club, engaging with members in person and collecting feedback throughout the week.

● Feedback and Improvement: Collect member feedback and work with the Head of Member Engagement to continuously improve the member experience.

Market Research and Feedback:

● Research: Conduct market research to stay ahead of trends and preferences in the membership landscape.

● Feedback: Collect and analyze feedback from prospective and current members to continuously refine and enhance the membership offering.

CRM & Data Management:

● Team Oversight: Manage the administration team, including membership administration, the PeopleVine CRM system, and the Data and Insight Manager.

● System Management: Ensure the effective operation and integration of the PeopleVine CRM system, maintaining accurate member data and sales lead information.

● Data Organization: Oversee the collection, organization, and maintenance of comprehensive data across all membership and financial systems.

● Insight Reporting: Develop and supply critical data insights to the membership team and C-suite executives, facilitating informed decision-making and strategic planning.

● Operational Efficiency: Implement efficient processes for data management to optimize operational and management reporting.

● Support and Training: Ensure the membership team and data assistant are up-to-date with strategy changes and oversee their workload distribution to maximize productivity.

Cross-Departmental Coordination:

● Integration: Collaborate closely with other departments to ensure they support and enhance the membership acquisition strategy.

● Membership Experience: Manage the overall membership experience by ensuring all departments contribute to delivering the highest quality service and engagement.

● Feedback Management: Pass member feedback to the operations team to address concerns and implement improvements.

Development of the Membership Team:

● Training and Development: Provide ongoing training and development opportunities for the membership team to enhance their skills and effectiveness.

● Team Building: Foster a culture of collaboration, motivation, and continuous improvement within the membership team.

● Performance Growth: Implement strategies to help team members achieve their

● professional goals and contribute to the club’s success.

Mandala Membership Committee Management:

● Committee Oversight: Manage the Mandala Membership Committee, ensuring it functions effectively as the heart of the membership community.

● Referral Leads: Work with the committee to generate and integrate member referral leads into the acquisition strategy.

● Feedback Collection: Utilize the committee to gather valuable feedback about club developments and member experiences.

● Community Building: Engage the committee members to act as the club's eyes and ears, fostering a sense of community and belonging.

Head of Department Responsibilities:

● Leadership Role: Serve as a key member of the senior management team, contributing to strategic decision-making processes.

● Business Contribution: Play a pivotal role in shaping and executing the overall business strategy for Mandala Club.

● Interdepartmental Collaboration: Work collaboratively with other department heads to ensure a unified approach to achieving the club’s objectives.

● Organizational Success: Drive initiatives that enhance the club’s reputation, member satisfaction, and overall success.

● Feedback Loop: Establish and maintain effective communication channels to pass member feedback to the operations team and other relevant departments, ensuring continuous improvement.

OTHER INFORMATION.

THE RIGHT PERSON

● Charismatic Leader: A senior, charismatic, and highly social individual who excels in customer-facing roles and has an unrivaled network of personal contacts across major industries in Singapore.

● Extensive Local Knowledge: Deep understanding of Singapore's political landscape, various districts, creative groups, and social scenes, supported by a vast personal network spanning different sectors.

● Community Engagement Expertise: Proven experience in engaging, building, and maintaining communities, and effectively liaising with a highly valuable customer base.

● Sales Acumen: Equally adept at selling experiences and closing deals as managing day-to-day operations, including tools, budgets, plans, strategies, and financial oversight.

● Innovative and Proactive: A thinker who consistently demonstrates out-of-the-box thinking and a can-do attitude, always seeking innovative solutions and approaches.

● Passionate Team Leader: A natural leader with a passion for supervising and developing staff, possessing excellent drive, attention to detail, polished presentation skills, and the innate ability to build strong relationships.

● Experienced Professional: Minimum of 3+ years of experience as a respected leader, with a track record of leading and managing large teams.

● Communication Skills: Exceptional written and verbal communication skills, with the ability to convey ideas clearly and persuasively.

● Critical Thinker: Excellent critical thinking skills, with the ability to exercise good judgment and solve problems quickly and effectively.

● Energetic and Flexible: Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively tackle strategic initiatives and immediate business needs.

● Community Connector: Ability to connect with the local creative and social community, assessing and tailoring communication methods to resonate with members.

● Marketing and Communications Background: Strong background in marketing or communications.

● Fluent English Speaker: Fluent in English, able to communicate effectively with a diverse membership base.

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in cleaning sector

Role and Responsibilities

1. To ensure the overall cleanliness and tidiness of the guest rooms and public areas to ensure a welcoming hospitality.

2. Collection and signing in and out the keys for assigned areas.

3. To ensure that trolleys are fully stocked with linens and supplies needed for room cleaning.

4. Ensuring that guests’ rooms and check-out rooms are cleaned in accordance with the housekeeping requirements.

5. Replenishing of room supplies and toiletries for guest rooms and check-out rooms to ensure guests’ satisfaction.

6. Cleaning and maintaining the maid pantry and service area daily.

7. Removal of all dirty service trays & trolleys, cutleries and crockeries from guest corridors.

8. To check that all room status is the same as the Room Attendant daily report.

9. Responsible for cleaning of 15 rooms daily on average.

10. Reporting of any maintenance defects to the housekeeping office.

11. Reporting of any lost and found to the relevant department for their necessary actions.

12. Reporting of all irregularities spotted to the hotel management/direct supervisor.

13. Performing of ah-hoc duties as per requested by the hotel management/direct supervisor.

Requirements

1. Able to work in islandwide locations.

2. Able to work OT including weekends and public holidays.

3. Excellent interpersonal skills.

4. Ability to prioritise daily job tasks to ensure smooth operations.

5. Adhere to personal grooming and hygiene standards to ensure professionalism.

6. Candidates without experience are welcome to apply.

If interested, please Call/WhatsApp us 8896 2338 for any enquiries.

ROLE OVERVIEW

The Role: Membership & Under 30 Manager,

You will report to the Head of Membership and will lead membership sales, acquisition operations and engagement in a fun and high-performing environment. This role will give you the opportunity to build relationships with the industry leaders and rising stars who make up our membership base. As the Head of Under 30, you will be leading the charge to acquire, engage and retain Under 30 members with activations, promotions and perks.

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

What you will do:

This is a membership sales and community engagement position, based out of Mandala Club premises in Singapore. You will be responsible for new member acquisition through guiding all general leads through the entire sales cycle, from the creation of creative and innovative membership sales and marketing plans, prospecting, through to member onboarding to CRM throughout the member lifecycle. Use of membership and sales data to identify trends and lead generation opportunities is critical.

● Sales Operations Management

○ Ensure Membership Acquisition Team KPIs are fulfilled:

■ Sales leads data research & outreach is completed on a daily basis

■ Tours are hitting volume targets

■ Prospective member tours are convert to new membership sales

■ Customer Acquisition Cost is within budget (ENT)

■ Pipeline targets are hit monthly

■ Sales lead platform is updated on a weekly basis

○ End-to-end management of all pipeline related sales initiatives

○ Proactively identify new sales opportunities on- and off-site

○ Create and execute new membership sales and marketing plans, and new initiatives

○ Work closely with other departments team to streamline member and prospective member communication

○ Report on sales trends, challenges, acquisition data insights and evolving member needs and align it with marketing and sales strategy

○ Ensure prospective member profile notes are populated daily and are accessible by anyone else with member feedback touchpoint

○ Work closely with marketing on relevant automation and membership marketing collateral development

● Member Integration & Onboarding Management

○ Ensure new member onboarding process is streamlined and relevant data is recorded in CRM platform

○ Ensure new members are invited to networking events and well-integrated into the Mandala Club team and community

○ Manage all U30 new member on-boarding, new member induction processes, and provide the very best start to their membership and club experience.

● Under 30 Acquisition, Engagement & Retention

○ Develop, implement & oversee a recurring calendar of events, experiences, perks and activities for U30 prospective & current members

○ Manage the Mandala Club U30 committee.

○ Work closely with other departments on U30 events ideation & execution, creating marketing collaterals, post-event feedback evaluation, etc.

○ Partner with all departments and colleagues across the club to ensure that the member experience remains world class.

○ Foster membership engagement through experiences, events and get-togethers, bringing both members and the community together, increasing their connection with the membership.

○ Ensure that membership engagement plans focus on each day of the week, including quieter times in the club, such as weekends, mornings, or evenings.

○ Oversee U30 lead generation:

■ advertising

■ acquisition events both on and off-site

■ referral campaigns

■ funnel optimisation

○ Act as the face of the club to members, especially U30 members, responding positively to all enquiries and needs of our members, ensuring timely resolutions to issues that they may arise.

○ Being present on the club floor as much as possible.

○ Form and execute creative plans to support member retention.

● The need for flexibility

○ An essential part of this role is to be flexible with the needs of the membership, club and business, and to be willing to work outside ‘office hours’. The Mandala club operates across multiple sites, at night, on weekends and holidays; as does our dedication to the membership experience. Your rota may reflect this, and is mandatory when required.

ROLE OVERVIEW

The Membership and Partnership Director Mandala Club Singapore, is responsible for curating and engaging a world-class community, first-class programming, and cultural content that ensures Mandala Club remains the community of choice for the region’s most dynamic and engaged individuals. Membership, partnership, and Sales verticals report directly to this role.

You oversee Membership and Partnerships. As a leader, you bring to life the Mandala Way and express our values through everything you do, creating a high-performance culture.

You will form and manage a team to take ownership of membership acquisition, engagement, curation, and retention and oversee all cultural programming and content in collaboration with the Head of Marketing. The network’s membership community and cultural programming provide the principal driver of membership desirability.

You will work closely with the Head of Marketing to ensure that content is amplified to drive membership desirability so that members remain highly engaged in all forms of content. You are an arbiter of taste, trends, and—where required—restraint and cultural nuance. You make decisions with sensitivity to bigger-picture impacts.

You are an inspiring leader with a spring in your step, a glint in your eye, and a fire in your belly that has come to define everything that we, as a Club and community, have become known for. You are not afraid to put yourself in the heart of the action, standing shoulder to shoulder with teams and members in support of dynamic connections and content.

KEY OBJECTIVES & DELIVERABLES

TEAM LEADERSHIP AND MANAGEMENT

• Lead and manage the membership and partnerships team, fostering collaboration to drive membership acquisition, engagement, and retention.
• Analyze and structure the department to optimize workload and efficiency.
• Set clear KPIs, conduct regular check-ins, and provide robust career planning for team members.
• Cultivate a balance between commercially profitable initiatives and community-enhancing programming.

MEMBERSHIP ACQUISITION AND ENGAGEMENT ACROSS THE NETWORK

• Define a membership acquisition strategy in Singapore and align the membership and marketing teams to targets and execution. This includes setting and managing annual and ongoing budgets.
• Drive the membership team to achieve sales targets through proactive sales strategies.
• Overall accountability of community metrics:
  • Membership growth/acquisition
  • Memberships cancellations
  • Community engagement and desirability (determined by twice-annual members survey)
• Ensure membership community demographics remain in line with Group ambition.
• Overall leadership of Club Membership committees. Ensuring effective engagement and empowerment, including community curation and screening of all applicants

MANDALA CLUB’S NETWORK-WIDE CULTURAL PROGRAMMING

• Define the cultural calendar and programming strategy with the Head of Marketing. The program must align with the Club’s pillars and key topics, which will vary from location to location. This includes annual and ongoing budget setting/management.
• Work alongside marketing teams to ensure rationale, timely planning, effective execution, marketing prioritization, and quality evaluation of all activations.
• Overall accountability for member engagement in a cultural programming calendar optimized across the network, amplified as fully as appropriate, and sensitive to cultural nuance.
• Be an arbiter of taste and trends to ensure Mandala Club is constantly pushing boundaries and at the forefront of popular culture in a way that is relevant to its member base.
• Ensure seamless member/consumer communication across Club and Special Projects.
• Ensure Club programming remains in line with Group ambition.
• A principal decision-maker in significant sponsorship/brand collaboration opportunities brought to the Club via in-house or agency partners.

PARTNERSHIP

• Source new brand partnerships and sponsorship opportunities that align with the Group’s business objectives and strategy for both Mandala Club and Mandala Masters.
• Negotiate contract terms to secure sponsorship deals with clients.
• Negotiate contract terms with brand partners to ensure mutually beneficial partnership terms for those without commercial value, including but not limited to barter exchange deals like members’ perks and product sponsorship.
• Grow revenue and increase brand awareness through developing business opportunities and co-marketing initiatives.

OTHER INFORMATION

THE RIGHT PERSON

● An organized, free thinker.

● Clear and proven credibility in the arts and culture space.

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Curious and passionate about consumers and building brands.

● Superb attention to detail; the material produced is meticulously executed.

● Problem Solving: must be able to analyze and tackle problems and present viable solutions critically.

● Passion: this person must be passionate about Mandala, hospitality, and lifestyle.

● Entrepreneurial spirit: must deal with ambiguity and be willing to take risks as needed.

● Strong communication skills: this person can present information (both written and oral) clearly and concisely. This person needs to communicate clearly at all levels within an organization.

● Creativity: they must simultaneously be open to new ideas, adventurous, and practical.

● Driven by the desire to win and for continuous improvement.

● Proven ability to work cross-functionally.

THE RIGHT EXPERIENCE

● 15+ years of previous relevant experience required with proven technical and analytical acumen

● Fluent English speaker

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Responsibilities

• Drive procurement excellence by optimizing purchasing strategies and supply chain processes to meet business objectives across multiple sectors.
• Lead the design and implementation of efficient vendor management practices, ensuring transparency and accountability during supplier evaluations and negotiations.
• Collaborate with operations teams to align supply chain strategies with client needs, delivering seamless and cost-effective solutions.
• Analyze market trends and competitive insights to inform procurement decisions and identify innovative opportunities for value creation.
• Oversee performance monitoring and category management, ensuring suppliers deliver consistent quality, reliability, and cost efficiency.
• Implement systems to manage risks, ensure compliance, and uphold standards in sourcing and procurement practices.
• Develop strategic supply chain frameworks to support new business initiatives, ensuring high-quality service delivery and operational scalability.
• Lead and inspire a team to achieve supply chain targets, enhance performance, and drive continuous improvement.

Requirements

• Degree in Business, Supply Chain Management, or a related field.
• Proven experience in managing supply chains with a focus on driving efficiency and innovation.
• Strong strategic and analytical skills with a record of implementing impactful procurement solutions.
• Familiarity with the Food and Beverage or Service sectors is a plus.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

• Responsible for food preparation and cook dishes according to restaurant’s standards of quality and recipes.
• Ensure food handling and hygiene regulations are in accordance with NEA standards.
• Able to perform hot and/or cold kitchen food preparations.
• Keeping the kitchen and equipment clean and in good working conditions.

The Restaurant Manager in "Noa" restaurant will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor or Master degree in Hospitality or FnB.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

1. Job Purpose
The supervisor is required to perform the portering duties of transporting/escorting patients, and dispatching of documents, specimens, medications, blood and mortuary cases. Supervisor is also responsible for managing porters timesheets and leave forms, asset inventory and portering system.

2. Duties and Responsibilities

2.1 Primary Responsibilities and Duties (80%)

2.1.1 Transport/escort the correct patient (identify through Name and NRIC#) via wheelchairs or trolley as per the standard operating procedure set by the department.
2.1.2 Ensure patient safety and care are provided throughout the course of duty.
2.1.3 Collect and dispatch documents, specimens, medications and blood.
2.1.4 Ensure standard of hygiene set by infection control are met.
2.1.5 Conduct regular checks on the ground to ensure compliance by porters.
2.1.6 Manage the timesheets and leave forms of porters assigned.
2.1.7 Assist to attend feedback and complaints from users.

2.2 Secondary Responsibilities and Duties (20%)

2.2.1 Assist in the wheel chair and trolley inventory
2.2.2 Assist in conducting training and audits for porters
2.2.3 Assist in managing the portering system as and when required
2.2.4 Perform other related duties incidental to the work described herein as assigned by.

3. Job Specification/Requirements

3.1 Qualification: Preferably diploma or higher
3.2 Experience: At least 3 years experience in supervisory level
3.3 Skills: Good communication skills and computer literate
3.4 An eye for detail and a high level of initiative.
3.5 Service oriented and customer focus.
3.6 Able to work as a team

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

JOB PURPOSE:

The Bartender is responsible for ensuring all guests receive an awesome beverage experience through the delivery of outstanding products & service, adhering to all established standards & procedures. Responsibilities include upholding a positive culture with genuine service, a vibrant personality, personal finesse, professionalism, and proactiveness toward achieving departmental goals.

ACCOUNTABILITIES:

• Ensure day-to-day smooth bar operations with the extended team for service at the restaurant, In-Room Dining, events etc ensuring highest quality standards.
• Ensure adherence and completion to daily tasks in a timely manner.
• Understand all tasks sufficiently to perform any duty assigned, consistently demonstrating high levels of guest service. Inspect the cleanliness & appearance of all presentations such as centerpieces, china, glass, & silver before use.
• Ensure the bar is ready for service for shifts and runs smoothly, proper sequence of service with highlights, providing guest appropriate recommendations, accurate order taking while noting & relaying any special requests or allergies to the relevant members.
• Present beverages of a high standard with adequate description & flair, checking for guest satisfaction with proactive engagement at opportune times.
• Communicate service needs to team members, ensure prompt follow up on all guest needs including having beverages and checks presented in an accurate & timely manner. Report any challenges, guest comments, relevant information to the manager on duty.
• All area’s in and around the bar including side stations, equipment must be maintained immaculately, & duties performed in a presentable manner, towards an excellent guest experience. Cleanliness of work areas to be maintained throughout the day, with deep cleaning conducted as necessary.
• Be proficient in all necessary knowledge including product & service. Suggestive selling to be practised sensibly towards a great guest experience.
• Conduct accurate stock counts & requisition, maintain storage areas with the team.
• Train, guide and monitor junior team members or part timers as necessary accordingly. 10. Follow all company, safety & hygiene policies and procedures; report all accidents, injuries and incidents to management. Practice responsible service of alcohol.
• Any other duties as assigned

KNOWLEDGE / QUALIFICATIONS:

• Minimum tertiary education with minimum 1 year experience in F&B service or 2 year degree from an accredited university in hospitality related major.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

We are a cleaning company at Ubi and looking for a Sales admininistrative assistant.

Duties are as follows:

• Acting as a point of contact between customers and companies to manage sales
• Handling cold calls
• Check tenderboard
• do quotations
• Any other ad hoc duties

Experience and knowledge:

Singaporeans only

Microsoft office knowledge

Interested applicants, please email your resume to [email protected].

Our Client is a Singapore-based investment holding firm with a diverse portfolio, primarily focused on property development, property investment, and hospitality.The company is known for its commitment to delivering high-quality residential, commercial, and industrial properties, along with strategic investments in hotels and other hospitality assets.

• Maintain a system of internal control over property assets, revenue & expenses.
• Oversee & monitor Finance operations mainly Income Audit, General Cashier, Account Payable, Account Receivables & General Ledger.
• Monitor and improve cash flow, productivity, revenue, and profitability trends.
• Develop key performance indicators and oversee financial performance for hospitality segment.
• Manage the annual budgeting process, including materials for Board meetings with narratives, business explanations, and financial forecasts.
• Prepare and maintain regular financial planning reports for internal management, including detailed analytical review and variance analysis such as P&L Analysis, cost variance analysis and budget vs. actual performance analysis
• Build financial models for strategic scenario analysis, cost benefit calculation, project evaluation, investment appraisals, revenue projections.
• Participate in cross-functional projects to drive process improvements and cost efficiencies and/or put in control process required for hospitality setup

Requirements:

• Degree in Accountancy or equivalent with 5 years of relevant experience in Hospitality industry & 2 years Audit experience preferred
• Proficiency in MS Excel, Property Management Systems (i.e. RMS) and Accounting System (i.e. Oracle, NetSuite, Cognos) are preferred
• Meticulous with good problem solving & analytical skills
• Strong grounds/operations experience in hotel previously & is ready to move up to do analysis work

JOB PURPOSE:

Supervise a team of Front Office Agents to ensure that all front of house and guests services processes are handled in accordance with prescribed service standards and policies to achieve maximum guests’ satisfaction.

ACCOUNTABILITIES:

1. Plan and roster the Front Office Agents shift.

2. Follows policy and procedures with regards to guest handling and service processes to ensure the welfare of guest and property.

3. Ensure all guests’ feedbacks and requests are attended to promptly.

4. Ensure that check-in and check-out procedures are handled smoothly and efficiently.

5. Ensure that all payments received are in order.

6. Ensure staff are working responsibly and efficiently.

7. Maintain staff morale and discipline.

8. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

KNOWLEDGE / QUALIFICATIONS:

1. Familiar with Front Office operations.

2. Hotel Management Diploma or ‘A’ Level qualification or equivalent.

3. Minimum 3 years of experience in a similar capacity of hotel, with at least 1 year in supervisory capacity.

SKILLS:

1. Good customer service skills.

2. Good computer literacy and office administration skills.

3. Proficient in Microsoft software, Outlook, and Opera Cloud PMS.

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
• Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
• Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
• Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
• Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.

Requirements

• Minimum O Level
• Willingness to work rotating shifts.
• Min 1-2 years of customer service experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description & Requirements

Responsibilities:

1. To Oversee daily operation and activity for Hotel department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities:

1. To Oversee daily operation and activity for Dishwashing/cleaning department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in hotel sector

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in cleaning sector

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Overview

We are seeking a dynamic and experienced Human Resources & Administration Director to lead our HR and administrative functions in a fast-paced outsourced cleaning services environment. The ideal candidate will be responsible for developing and executing HR strategies, managing employee relations, ensuring compliance with local labor laws, and overseeing the administrative operations of the organization.

This role requires strong leadership skills, a strategic mindset, and the ability to work effectively with a diverse workforce across multiple locations.

Key Responsibilities

Human Resources Management

• Strategic Planning: Develop and implement HR strategies aligned with the company’s goals and operational needs.
• Recruitment & Retention: Oversee the recruitment process to attract and retain top talent. Manage workforce planning and succession planning initiatives.
• Employee Relations: Foster a positive work environment by managing employee relations, addressing grievances, and ensuring high employee morale.
• Training & Development: Design and implement training programs to enhance employee skills and career development.
• Performance Management: Oversee performance appraisal systems to ensure fair evaluations and recognition of top performers.
• Compensation & Benefits: Develop competitive compensation and benefits packages while managing payroll processes.
• Compliance: Ensure compliance with local employment laws, regulations, and company policies.

Administrative Leadership

• Policy & Procedures: Develop and enforce administrative policies and operational procedures to optimize efficiency.
• Office Management: Oversee administrative functions, including facilities management, vendor contracts, and resource allocation.
• Health & Safety: Ensure compliance with workplace health and safety standards, particularly in cleaning operations.
• System Implementation: Lead the implementation of HR and administrative systems to improve workflow and efficiency.

Team Leadership

• Lead, mentor, and manage the HR and administrative teams to achieve department objectives.
• Promote diversity, equity, and inclusion within the organization.

Qualifications and Requirements

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree is a plus.
• Experience: Minimum of 8–10 years of HR and administration experience, with at least 5 years in a leadership role. Experience in the cleaning or facilities management industry is preferred.
• Knowledge: Strong understanding of Singapore labor laws, HR best practices, and administrative processes.
• Skills:
  • Excellent interpersonal and communication skills.
  • Strategic thinking and problem-solving abilities.
  • Proficiency in HR management systems and Microsoft Office Suite.
  • Strong organizational and multitasking skills.

Why Join Us?

• Opportunity to lead and shape the HR and administrative functions in a growing organization.
• Collaborative and supportive work environment.
• Competitive salary and benefits package.
• Contribute to a business that positively impacts communities through essential cleaning services.

How to Apply
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are the right fit for this role.

Application Deadline: 15 Dec 2024
Email Applications to: [email protected]

We are an equal opportunity employer and value diversity in our workforce.