1. Role Description

This position reports directly to the CEO and interfaces closely with our Administrative and HR department. Parklab will train him/her to become a proficient individual under versatile environment. Parklab is a company that is commited to superior financial standing staff development, personal growth and integrity. This is to ensure that the company experience healthy growth over the years.

2. Specific Responsibilities

• Full set of accounts
• Submission of GST
• ARs and APs
• Accounting of petty cash
• Issuance of tax invoice
• Reporting of P&L and balance sheet
• Any bank related matters
• Financial advisory

3. Competencies

1. Learn to work with the accountant and the CEO to deliver the full financial report on a yearly basis.

2. Submission of GST to IRAS

3. Gain experience with Human Resources Online Systems (LMS / Payroll) and Accounting System.

Key Responsibilities:

• Oversee the preparation and analysis of financial statements, ensuring compliance with Singapore Financial Reporting Standards (SFRS).
• Manage the monthly, quarterly, and annual closing processes to ensure timely and accurate financial reporting.
• Develop, implement, and maintain financial plans, budgets, and forecasts to support business objectives.
• Monitor cash flow, working capital, and financial performance, providing recommendations for improvement.
• Lead the budgeting process and prepare detailed financial reports for management and stakeholders.
• Conduct variance analysis, identifying cost savings, financial risks, and growth opportunities.
• Ensure tax compliance and manage tax filings, liaising with external tax consultants when necessary.
• Maintain and enforce financial controls to protect company assets and ensure regulatory compliance.
• Supervise and develop the finance team, including providing guidance and performance reviews.
• Provide financial insights and recommendations to support strategic decision-making and business expansion.
• Prepare for and assist with internal and external audits, ensuring timely and accurate submissions.
• Support the CFO in strategic financial planning, including mergers, acquisitions, and investment activities.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business, or a related field (CPA, CFA, ACCA, or relevant certifications preferred).
• At least 5 years of experience in finance or accounting, with a focus on financial management.
• Strong knowledge of Singapore’s financial regulations, tax laws, and compliance requirements.
• Proficient in financial software (e.g., SAP, Oracle, Xero) and advanced Microsoft Excel skills.
• Excellent analytical, problem-solving, and organizational skills.
• Strong leadership and team management experience.
• Effective communication skills with the ability to present complex financial information to senior management and non-financial stakeholders.
• Fluent in written and spoken English and Chinese.

Responsibilities:

• Enhance the credit underwriting standards and process.
• Evaluate and approve transactions that are within delegated authority and recommend transactions that are more than the delegated authority for approval at higher levels.
• Ensure credit decisions are sound and reflect the Bank's credit underwriting standards, policies, risk appetite, and meet local regulatory requirements.
• Enhance early warning framework for pre-emptive actions on vulnerable accounts.
• Conduct portfolio monitoring to initiate portfolio action on accounts displaying early warning signals.
• Lead study on lessons learnt on non-performing loans or first payment default accounts
• Support conceptualization development for new credit products suitable for the markets.
• Provide user requirements on credit underwriting or review process in Loan Origination System.
• Provide secretariat support for the Credit Risk Management Committee meeting.
• Coach junior credit approvers and analysts.

Requirements:

• About 5 years of credit experience from banking or financial industry.
• Preferably possess the following complementary work experience in Credit underwriting, Restructuring, Program lending
• Degree holder, preferably in risk management discipline.
• Good inter-personal, communication & writing skills
• Meticulous with strong analytical and problem-solving skills
• Motivated and collaborative team player with ability to consider the broader picture
• Proficient in English and preferably in Mandarin or South East Asia language to communicate with our Mandarin/South East Asian speaking stakeholders
• Proficient in computer applications (MS Office)

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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Finance Manager

Esco Singapore, Singapore (On-site)

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in 24 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1500 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

Main Duties

The ideal candidate will be leading a large accounting team, responsible for full set of accounts and monthly closing/reporting. Candidate will also work on the financial planning and analysis, drive the cost efficiency, coach team members. Candidate must have strong interpersonal skills, independent, and able to work under pressure in a fast-paced environment.

Responsibilities:

·· Responsible for month-end closing, preparation of monthly financial reports, and other reports as required by management. Prepare journal entries and maintain the general ledger

· Review and monitor financial performance vs. budgets and prepare cash flow forecasts

· Reconciliation and analysis of accounts, as necessary

· Monitor bank accounts and resolve issues, if any

· In-charge of invoicing, monitoring receivables, and follow up collection from customers

· Prepare purchase orders, review and process payment vouchers, and expense reports

· Monitor and control inventories

· Ensure compliance with all accounting, tax, statutory, legislative requirements and group policies

·Lead, manage and develop a high-performing accounting team, promote high performance, teamwork and continuous improvement culture.

· Other tasks assigned by management.

The Ideal Candidate Would Possess:

· Degree in Accountancy, with at least three (10) years working experience in General accounting and reporting and 3 years in a management position.

· Finance share service management is a big plus.

· Must be a Certified Public Accountant (CA/CPA)

· Audit background preferred, but not compulsory

· Working knowledge in Microsoft NAV is an advantage

· Organized, analytical, and can work under pressure

· Can maintain high accuracy of work

· Multi-language is a plus (English, Bahasa, Mandarin)

· High professional integrity, honesty, and trust

· Proactive and a team player

Seniority Level

Assistant manager /manager level

Employment Type

Full-time

Job Functions

Accounting/Auditing

Responsibilities:

• Analyse network traffic patterns, bottlenecks and track performance to identify issues proactively and provide recommendations for network optimization when required.
• Oversee the design and architecture of the network to ensure scalability, reliability, and security.
• Develop and maintain network performance reports for management review.
• Good understanding of network budget planning related to Capex and Opex.
• In-depth knowledge of network protocols, risk management, security standards, and regulatory compliance.
• Active participation during network audits and collaboration with relevant stakeholders.
• Ensure organization's APAC network compliant with rules and regulatory guidelines.
• Establish and enforce network operational and procedures manuals.
• Supervise Network Operations team, review KPI and ensure SLA.
• Manage vendors and service providers including MSA, SA, services level to ensure service reliability and cost efficiency.
• Coordinate with cross-functional teams for network planning and service-related matters. e.g.: DR Drills, Third party risk mgmt., Asset mgmt., Lifecycle mgmt., Privilege Access mgmt., Patch mgmt. etc.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or closely related qualifications with min 5 years of experience as Network Operations Lead or Senior Network Engineer (Planning, Implementation and Operations.
• Min. 8-10 years of experience in network planning, design and Implementation.
• In-depth knowledge of network protocols, risk management, security standards, and regulatory compliance.
• Hands on experience in Network deployment for large enterprise and Datacenter networks.
• In-depth knowledge of IP routing, Switching, BGP, OSPF, SD-WAN, QOS and VPC.
• Proficient with Cisco, Fortinet, Checkpoint, F5 or equivalent.
• CCNP/CCDP, ITIL or equivalent are required.
• CCIE is desirable.
• Excellent written and verbal communication skills, capable of presenting to technical and non-technical audience.
• Prior working experience as an IT professional in banking or financial institution is an advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24802

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Key responsibilities:

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects for Retail Banking

• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing ; Ensure communications with country team for testing and status reporting, conversing in Vietnamese language

• Works with the testing service providers and other stakeholders both group (SG) and country (Vietnam) to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.

• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.

• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.

• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.

• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.

• Participate and contribute in forums, as required, to drive testing transformation and innovation.

• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Key skills required:

• Agile, Hybrid Agile and Waterfall, DevOps
• Testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes? Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Develop, determine and recommend acceptable pricing and terms for new business and renewals in line with the company’s designated underwriting authority levels.
• Work with the actuarial teams and where necessary initiate portfolio analysis for the relevant classes of business and take appropriate action given the results of the analysis conducted.
• Execute Underwriting activities and strategies both at local and regional level to achieve both top and bottom line in accordance with prevailing company’s underwriting and treaty guidelines.
• Observe and comply with all requirements such as Underwriting Framework, Risk Management, Operational Risk, and other compliance and regulatory matters.
• Review non-standard or complex risks submission and make underwriting decisions within the underwriting framework.
• Execute an efficient end to end underwriting process and ensuring that the policies are issued in compliance with underwriting guidelines and MAS requirements on data Entry and Accuracy, underwriting details and acceptance limit.
• Plan and implement roll-out strategies for online portal.
• Provide technical advice and support to business units in the respective class of business.
• Execute, support and implement ad hoc projects &/or business initiatives towards achievement of company’s overall future growth

IDEAL CANDIDATE

• At least 4 years of technical underwriting experience in P&C, Financial Lines and Bond LOB
• At least a Diploma in any discipline
• Insurance certification preferred
• Meticulous, have an eye on detail
• Prefer fast and diverse environment
• Competent in MS Office (Excel, PowerPoint, Word)

We regret to inform that only shortlisted candidates will be contacted.

Immediate 1 yr project renewable assignment for Singaporean to join as Privileged Access Management Support Engineer

You shall join a team of engineers and operations specialists in the support of DBS’ enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

• Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.
• Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

Requirements

• 5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.
• Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.
• Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.
• Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.
• Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.
• Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.
• Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.
• Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.

Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices

Context:

• The Analyst will handle Application Support activities.
• Provide support for Olympic (Core Banking) and related interfaces and systems.
• Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.
• Assist on DR, BCP exercise and patching cycles

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• At least 7 years of experience in Banking industry as an IT Production L1/L2 suppor
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus
• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus
• Excellent verbal and written communication skills and can interact with a diverse group.
• Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
• Singapore core applications preferred.

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Provide inputs of strategizing sales and marketing activities to increase sales
• Ensure the IFA marketing spend is within budgets
• Collaborate with training team to conduct regular product and refresher training for the partner
• Undertake event management activities and promotions to engage Management, Sales Directors and advisors.
• Working closely with Internal stakeholders: Product, Compliance, Life Operations Dept. to ensure manual cases submissions and inceptions are within SLA timeline
• Keep abreast of market updates, trends and competitor offerings for the IFA space
• Ensure all incentives campaigns are fulfilled
• Ensure advisors enquiries are promptly answered by BDMs for a good partnership experience

REQUIREMENTS

• Degree or diploma in any discipline
• CMFAS (Module 5, 9, 9A, HI) preferred.
• Self-motivated, independent and results oriented
• Understand IFA business in the marketplace
• Knowledge in sales and marketing
• Good interpersonal and networking skills
• Personable, active listener and team player
• Professional appearance and self-confident

At OCBC we are constantly on the lookout for exceptional individuals to join our team. As Singapore’s longest established local bank, we have a global network of more than 450 branches and representative offices in more than 15 countries and territories. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. If you have passion, drive and the will to succeed, rise to the challenge today!

As a Premier Banking Relationship Manager, your roles & responsibilities will include:

• Actively acquire and prospect new Premier Banking Offshore customers from the North Asia market (with a focus in Taiwan).
• Strong network in the Taiwanese community to hunt and grow customers in respective market.
• Develop and strengthen their relationships with the Bank in accordance with relevant business goals.
• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing affluent customers through professional consultative financial analysis.
• Up-sell, cross-sell and provide regular market information updates and trend analysis to these customers.
• You will also ensure superior customer service and contribute to the overall customer experience of Premier Banking.

Requirements:

• You should have minimum 5 years of sales experience in the banking and financial services industry, preferably in managing the affluent segment, and show consistent sales performance.
• You must have experience in covering the North Asian markets with a focus in the Taiwan market.
• Recognised university degree and possess CMFAS certification (RES1B, RES2B, RES5, CM-EIP, CM-SIP, M8, M8A, M9, M9A, HI).
• Sound knowledge of banking products and services including investment products such as unit trusts, bancassurance and treasury products.
• Multi-lingual and must be able to communicate effectively with Mandarin-speaking customers.
• You exhibit strong interpersonal, communication skills and good at tele-consulting.
• It is essential for candidates to be creative and possess the initiative, drive and ability to work independently and in a team.
• You have the drive to succeed and is focused and disciplined to achieve the sales quota and revenue.
• Willing to travel for business.

Specialist Recruitment Consultant – Accounting, Finance & Strategy

Why This Role is for You:

Join a dynamic team at Kerry Consulting, where excellence is our standard and innovation is our driving force. Since 2003, our Commerce Finance & Strategy (CFS) Practice has been at the forefront of recruitment, with a team of Big 4 Chartered Accountants and seasoned finance professionals who are passionate about connecting top talent with leading organisations.

As a key player in our CFS team, you’ll be instrumental in shaping the future of accounting, finance, and strategy roles across a range of industries. With the demand for executive search services booming, this is your chance to step into a role that offers both challenge and reward.

Your Role:

• Talent Advisor: Guide clients on strategic talent acquisition and management within accounting, finance, and strategy functions.
• Career Advisor: Provide candidates with tailored career advice, from evaluating aspirations to managing offers and onboarding.
• Business Development: Identify and cultivate new business opportunities, build strong client relationships, and expand your portfolio.

What We’re Looking For:

• Experience: Minimum of 3 years in a relevant field, with a preference for backgrounds in fast-paced industries like commodities or Big 4 firms.
• Skills: Highly driven, entrepreneurial spirit, exceptional communication, and a knack for relationship building.
• Traits: Thrive in a collaborative, integrity-driven environment with a passion for influencing and strategising.

Why Kerry Consulting?

• Leadership: As Singapore's premier Search & Selection firm, we boast a team of unparalleled expertise and a vast network across the ASEAN region.
• Impact: Work with some of the world's leading companies and financial institutions, and contribute to positive, long-term outcomes.
• Culture: We emphasise "Returning the Human to Resourcing," valuing personal connections and impactful solutions.

Multiple industry focus options available including Energy & Commodities, Consumer & Retail and more!

Ready for the Challenge?

If you’re a seasoned recruiter looking to elevate your career, a business professional ready for a new adventure, or simply curious about a career switch, we want to hear from you!

Hear from our consultants who have made the switch: Explore their experiences

Apply Now: Send your resume to Gemma Whelan at [email protected]. Please note, only shortlisted candidates will be contacted.

About Kerry Consulting:

Headquartered in Singapore, we have been leading the search and selection landscape since 2003. Our team is renowned for its expertise and is among the largest in the ASEAN region. We are dedicated to delivering exceptional results for both clients and candidates.

Licence No: 16S8060

Registration No: R22110337

About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Key Responsibilities:

Team Leadership:

• Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.
• Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
• Lead by example through active participation in sales calls and customer interactions.
• Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.
• Recruit high potential team members and ensure they are well-equipped to meet their targets.

Sales Management:

• Take ownership in leads assignment, leads generation.
• Develop and implement effective sales strategies and campaigns.
• Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.
• Oversee budget, ensuring effective allocation of resources and adherence to financial targets.
• Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.
• Responsible in generating management reports, team’s commission statement.
• Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.
• Ensure compliance with relevant laws, regulations, and company policies during telesales activities.

Customer Interaction and Issue Resolution:

• Handle escalated customer inquiries and complaints in a professional manner.
• Ensure exceptional customer service delivery and maintain high customer satisfaction levels.

Training and Development:

• Mentor team members on closing techniques, product knowledge, and company policies.
• Define training needs and measure training effectiveness.
• Hands-on in developing and fine-tuning sales scripts.

Collaboration:

• Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.
• Provide customers feedback to CX team and management for solutions and identify improvement initiatives.
• Ad-hoc participation in roadshows to close sales on-site as and when required.

Requirements:

• 7+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.
• Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.
• Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.
• Strategic thinker with excellent organisation skills.
• Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.
• Excellent managerial skills with a knack for building rapport and influencing others.
• Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.
• Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.
• Analytical mind-set with the ability to interpret sales data and make data-driven decisions.
• Bachelor degree in Business, Sales, or a related field.
• Certified with BCP and PGI is a must.

Roles & Responsibilities:

• Manage Channels, Client Lifecycle & Compliance testing across the platform.
• Work with IT Project Manager, System Analyst, Business Analyst, and testing vendor to define and agree on testing strategy, scope and coverage.
• On board new test resources and ensure appropriate planning is done.
• Manage testing vendor team and handle statement of work.
• Support testing team throughout test cases design and execution of test cases.
• Review test scenario and test cases created.
• Co-ordinating with various teams to ensure testing schedule and deadlines are met.
• Reviewing deliverables such as Test cases, Test plans, Requirement Traceability Matrix, Closure reports, daily and weekly status reports.
• Track and manage defects throughout the test period until closure and sign off for the SIT, UAT, Regression and performance testing.
• Monitor progress of test execution to ensure meeting testing timeline.
• Ensure all of testing deliverables are met and the OCBC procedures and processes are adhered too.
• Conduct Defect management meeting with development vendors/internal teams and UAT users.
• Solution upcoming projects to provide the testing cost for those initiatives.
• Planning, monitoring, and control of all testing activities and tasks.

Qualifications

• Proven working experience in test delivery with 10+ year of relevant experience in banking and Finance, with 5+ years of Test Management experience.
• Strong testing domain in Client onboarding for Wealth Management and MSCRM experience is a MUST and the candidate needs to have the skillset listed in table below:

Skillset

Domain and Product Knowledge

• Extensive working Knowledge on Client lifecycle (Client Onboarding, Client Maintenance, Account Mandates, Client Periodic Reviews, Account Closure) is required.
• Comprehensive knowledge on Compliance requirements for Private Banking customers (Name screening, Risk scoring, Client Suitability Reviews, Source of Wealth validation, AML, Suspicious Transaction reporting) is required.
• Comprehensive knowledge on interfaces involved in supporting the Private Banking customers and accounts services.
• Comprehensive knowledge on MSCRM. Is required
• Extensive knowledge on Digital Channel implementation (Web, and Mobile) for Front Office users, IAM users and Clients.
• Comprehensive knowledge on Client Reporting and Regulatory Reporting.
• Good knowledge of SDLC processes, testing methodology and different types of testing.
• Strong domain knowledge in Client Lifecycle Management Digital Channels is a MUST
• Familiarity of testing tools such as JIRA, Confluence etc.
• Experience in a wide variety of testing efforts, techniques, and tools.
• Good vendor management skills and proven experience in stakeholder management.
• Experience in resource management and leading the team.
• Excellent communication (spoken and written) skills, able to work independently and as a team player.
• Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree is a plus.
• Relevant certifications (e.g. ISTQB Certified Test Manager) are highly desirable.

Availability: Can start within next 1 - 3 weeks

Location: 3 days in Pioneer Turn; 2 days in Ngee Ann City Office

First month will be fully at Pioneer Office

Company transport pick-up at Outram, Jurong East and Boon Lay station.

Job Duties:

The Finance Executive AP plays a pivotal role—acting as the nexus between financial discipline and Business. She / he will not just process transactions but surely highly contribute to the financial statements’ quality of the organization with a steady hand through meticulous management of Purchase Orders & Area recharges. Further detailed job description as follows:

PO Management

• To create Purchase Requisition / Purchase Orders OPEX and CAPEX over the whole PCD TR APAC scope: through MyRequest for LFCS, Hainan Esker for Hainan entity and Macau Esker for our Macau Four Season Boutique concept.
• To make sure the internal validation rules are well applied before PO creation.
• To make sure the PO amounts are aligned with the latest commitments (VM expenses file, CAPEX file) else apply the proper internal validation.
• To validate invoice via Webcycle for the PR/PO created in SAP.
• To perform MIGO / PO reception over the PO scope mentioned above.
• To analyze PO with discrepancies, follow up on outstanding PO and follow the yearly PO closing cycles.
• To perform monthly reconciliation between PO listing and General Ledger.
• To provide accrual file of pending PO.

Recharge Management

• To coordinate the reception of the monthly recharge through the whole APAC region and to make sure those are booked on a timely manner, within the month in question.
• To make sure the recharge items are justified, respect the accounting, purchasing and internal control rules.
• To make sure the recharged items are properly affected and aligned with the areas’ commitments.
• To seek final validation and further pass the recharge to finance team for booking.

SAP Internal Order Management

• To create SAP Internal Order for new employees.
• To create SAP Internal Order for counters when it is the first time we collaborate with a specific customer.
• To create SAP Internal Order for specific items like BC seminar.
• To make sure our internal order library is up to date and allocations are proper.

Other Account Payable, reporting and ad-hoc tasks

• To submit the deposit/Advance invoice request via the related SharePoint (Dior TR & Asia Agent)
• To provide to controlling Team the monthly extraction of P&L actual report on closing day
• To check supporting documents and create new Staff code in SAP
• To prepare local spend for Purchasing
• Liaise with Controllers to follow up on all open PO (all brands)
• Amex Report & Invoice Extraction, provide posting details and accrual file with pending items.
• Invite & guide existing vendors to join e-portal
• Work with AP Assistant Manager and PCD TR controlling Team on any ad-hoc duties.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Overall Role Purpose:

• Working within the Group Data Science, you will leverage huge volumes of Structured and Unstructured data to solve real business problems across the OCBC Group.
• You will work closely with business to understand their problem statements and transform them into ML and AI challenges when needed.
• You will work on a variety of problem from traditional AI and Machine learning to Generative AI problem when needed.

Responsibilities:

• Work with business leaders across OCBC Group to identify opportunities for leveraging big data and Data Science to drive value for our customers and business.
• Develop and maintain machine learning/deep learning models to achieve the desire business outcomes – such as State of the Art Reinforcement learning system or RAG.
• Develop and maintain models in production. Set up controls and monitoring for the models.
• Use MLOps processes and tools to monitor and refine Production model performance and accuracy.

Specific Knowledge:

• 2 years+ of experience manipulating data sets and building statistical models, ideally with a Master’s or PhD in Statistics, Mathematics, Computer Science or other quantitative field.
• Strong programming experience, with solid understanding of software engineering design patterns and best practices.
• Experience with big data technologies such as Hadoop, Trino, and Spark.
• Some experience in the use of CI/CD and DevOps tools such as Jira, Jenkins, GIT/Bitbucket.
• You have a passion for AI and ML, and you want to learn more everyday

Communication & Soft Skills:

• Ability to execute in a fast-paced environment.
• Creativity to see possibilities within the data & translate into compelling stories, decisions, and actions for non-technical business users.
• Strong communication skills and drive to deliver business benefits in the real-world.
• Genuine drive to learn and master new technologies and techniques.

Responsibilities:

• Act as the Technical Subject Matter Expert (SME) for the Private Wealth system (FinIQ platform) and other assigned banking systems (including bespoke Backoffice systems and tools).
• Analyze, design, develop, customize, test, implement, and maintain assigned systems.
• Work closely with the Tech Lead to gather requirements from users, perform technical impact analysis and estimate effort for development/customisation.
• Create and update functional and technical documentation, as well as prepare test cases.
• Develop, modify, and customize applications/platforms based on requirements, overseeing or working with other team members when necessary.
• Conduct peer reviews of source code and documentation.
• Perform unit testing, system integration testing, and support user acceptance testing (UAT).
• Prepare release procedures and support production implementations.
• Update user manuals, system operational manuals, and other essential documentation.
• Troubleshoot issues and problems, provide workarounds and/or work with the product vendor to resolve the issue where necessary. Perform root cause analysis and come up with preventive measures.

Requirements:

• Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• 5+ years of experience in software development with Microsoft technologies (.NET, SQL Server/SSIS/SSRS, Azure).
• 3+ years of hands-on experience with the FinIQ platform in Private Wealth management.
• Strong understanding of the banking domain, particularly in Private Wealth.
• Proven ability to work effectively within a complex matrix organization.
• Solid knowledge of SDLC methodologies, particularly waterfall.
• Excellent presentation, communication, and coordination abilities.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24938

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

• The role of the Private Banking Senior Relationship Manager (SRM) is to understand client requirements across Non Resident Indian (NRI) customer base, ensure superior service and provide regular updates to the client on financial markets developments and on clients’ portfolios
• Acquire High Net-worth Clients & mine existing relationships across NRI customer base
• Facilitate FCNR/ Indian Rupee (INR) deposits as per the applicable product framework as part of overall asset allocation
• Provide appropriate investment advise to the clients based on their needs and risk profile in conjunction with the house views on various products and asset classes
• Conducting financial need mapping of clients to analyze key parameters including risk profile, asset allocation, investment horizon and liquidity needs
• Construction of customized portfolio proposals for clients through allocation of client funds into products across debt, equity and other asset classes
• Active review and re-balancing of client's AUM through timely buy/ sell/ hold calls triggered by clients' preferred or recommended allocation
• Responsible for striving towards the AUM Growth & Revenue generation from the relationships with ICICI Bank Private Banking - Singapore
• Responsible for ensuring regulatory compliance as laid down by relevant teams/ authorities at all times
• To have a keen understanding and full awareness of, and adherence to, in-country regulatory framework, rules of engagement in the sales and marketing of investment
• Manage Relationship Manager(s) and/ or Customer Service Manager(s) and track their productivity
• Prepare data, presentations and MIS as required by the management on a periodic basis
• Any other relevant task as assigned by Reporting Manager

Job Requirements:

1. Candidate should have 5+ years of relevant banking experience
2. Customer Relationship Management skills
3. Knowledge of Financial Markets & Products (eg: Bonds, Equities, FX, etc.)
4. Knowledge and understanding of Indian banking landscape, India market and macroenvironment

Responsibility

• Analyze and handle Motor insurance claims within turnaround time
• Adopt proactive approach to evaluate and negotiate the resolution of claims, while mitigating damages to achieve cost-effective claim outcomes
• Obtain reserving, settlement and payment authority in accordance with authority level
• Resolve claims settlement disputes using various mechanism such as arbitration and mediation (if any)
• Manage appeal process for rejected claims
• Detect potential fraudulent claims
• Manage customer communications on claims matter
• Conduct regular files review and reserve monitoring
• Exercise good claims management to achieve target claims result

Requirement

• At least Diploma and above
• Possess BCP, PGI and ComGI
• At least 1 year of relevant claims assessment experience
• At least 5 years of relevant claims assessment experience (for Senior Position)
• Proficient in Microsoft Office
• Team Player
• Good communication, problem-solving, analytical and negotiation skills

JOB PURPOSE

• To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
• Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
• Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
• Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
• Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
• Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.

QUALIFICATION

• Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.

EXPERIENCE

• Proven experience in administrative tasks with a solid service-oriented mindset.
• 1-2 years of experience in office administration or related roles.
• Strong time management skills and the ability to prioritize tasks effectively.
• Meticulous attention to detail, particularly with numerical data.
• A diligent and persistent approach to completing tasks thoroughly and efficiently.

SKILLS

• Candidate should be comfortable and confident in Korean Language (Written and Spoken)

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Responsible for underwriting new and existing Marine Cargo, Marine Hull and Freight Forwarders/Bailees Liability to achieve profitability
• Develop and grow marine portfolio by generating new business within guideline and delegated authority
• Responsible for managing relationship with intermediaries/partners to achieve the company goals
• Established clients/broker relationships
• Familiar with marine clauses, terms and conditions
• Demonstrates analytical skills, effective communication, negotiation and interpersonal skills
• Provide training to clients/intermediaries on on-line policy issuance
• Ability to provide technical advice to clients/intermediaries/internal stakeholders
• Presentation/training to intermediaries and internal stakeholders
• Able to work independently
• A team player
• Adhere to Underwriting guidelines, Compliance and Risk Management
• Provide guidance and coaching to support staff
• Meticulous, have an eye on details
• Self-motivated, disciplined

REQUIREMENTS

• Minimum 5 years’ experience handling Marine Cargo/Marine Hull/Freight Forwarders/Bailees Liability
• Knowledge of Marine insurance processes and policy wordings would be advantageous
• Proficient in MS Words, Excel, Powerpoint
• Possess at least the certificate in General Insurance (CGI) or any other equivalent qualifications ie AAII, ACII

Responsibility

• Manage endorsement, cancellation, and renewal process within department’s service turnaround time
• Underwrite and provide Foreign Worker Bonds’ quotation
• Monitor renewal business to ensure high renewal retention
• Provides ongoing service support and engage customer on a regular basis to maintain relationships
• Support Customer Care Counter duties which include attending to phone call, emails, walk-in and process credit card transaction

Requirement

• Diploma and above with 3 – 5 years of related experience
• Possess Certificate in General Insurance and Certificate in Health Insurance
• Strong interpersonal, negotiating and presentation skills
• Able to work effectively and under pressure
• Result-oriented and self-driven
• Ability to work independently and as a team

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

LIONBROKERS PTE. LTD. | EA License No. 22S1273

EA Personnel : Eugene Paik | EA Personnel Reg No.: R22110193

Job Purpose:

This is a 6 months contract role. The job purpose of the Junior Operations Analyst role is to provide support to the Head of Operations in the department daily operations. Undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards and within budgets.

Main Responsibilities:

· Primary person to support Head of Operations to respond to client instructions, internal stakeholders and Bahrain processing team for transactions relating to trade finance, bilateral and syndicated loans, remittances, Money Market deposits and other Treasury products.

· As directed, support/undertake the timely and accurate delivery of all requested tasks and initiatives as part of the daily operational work assigned by the HOD.

· Ensure customer satisfaction and provide professional customer support.

· Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements.

· Identify and suggest improvements to new and existing processes / procedures / systems and the way in which the team operates to improve service quality and process efficiency.

· Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required.

· Participate in the evaluation and implementation of new or upgrades to existing IT systems and new products including the performance of robust user testing in accordance with bank standards.

· Prepare periodical reports and escalating irregularities to management and other regulating units/parties.

· Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc.

· Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency.

· Respond to a range of demanding enquiries, clarifying customers and other departments/units understanding of the information being given.

· Undertake duties at a similar or higher level as required.

· Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards.

· When required support line management with the implementation of changes in own work area.

Job Requirement:

Knowledge

· Good understanding of the risks and attributes of the Group’s key products, services, operations, and technology gained from hands on experience in operational roles.

· Strong knowledge of MAS regulatory requirements for the Branches products, services and operations.

· Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available.

· Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports.

Education / Certifications

· Bachelor Degree in one of the following fields Finance, Banking, Accounting, Business or Risk Management

Experience

· Minimum 3 - 6 years banking experience in Commercial Banking (Trade, Loans, Treasury)

Personal Attributes

· Fluent English (spoken and written)

· Oral Communication: Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues.

· Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material.

· Perceives changes as opportunities to learn and not threats.

· Sees change from the perspective of the customer.

· Team Player and Self-motivated who gains and develops skills set to meet challenging requirements.

· Excellent organizational skills and ability to work under pressure with strong time management and minimum supervision.

· Flexible and positive approach to work, ‘can do’ attitude and ability to think beyond what is being requested.