Our Client

Corporate Bank

Location

CBD Area

Highlights

1. Near MRT station and Food

2. Stable and collaborative environment

3. Excellent work-life-balance

Key Responsibilities:

• Assist the Head of Trade Finance Operations in managing all aspects of trade finance operations, including import/export letters of credit, bank guarantees, and correspondent banking.
• Lead process improvement initiatives to enhance operational efficiency and customer satisfaction.
• Supervise, mentor, and train the trade finance operations team, fostering a culture of high performance and continuous learning.
• Ensure compliance with relevant regulations and internal policies to mitigate operational and financial risks.
• Collaborate with other departments, including credit risk, compliance, and sales, to support trade finance product development and client service.
• Monitor and analyze operation metrics, preparing reports for senior management on performance and strategic opportunities.
• Address complex client inquiries and resolve issues related to trade finance transactions.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or relevant professional certification (e.g., CILT, CTP) preferred.
• Minimum of 15 years of experience in trade finance operations, with 5 years in a managerial or supervisory role.
• Strong understanding of trade finance products, regulations, and market trends.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with strong problem-solving abilities.

Interested Applicants, please click on Apply NOW or email your latest cv to [email protected].

We regret to inform you that only shortlisted applicants will be contacted.

EA Reg No: R1329095

EA License No: 21C0434

Job ID: 19352

• Location: Raffles Place
• Working hours: 9am - 6pm
• Salary: up to $6,000 (Depending on experiences)

Job Description

• Prepare and present accurate and timely financial statements and reports, including balance sheets, income statements, and cash flow statements.
• Lead the budgeting and forecasting processes for the region, collaborating with parent's company SEA Regional Director and the Business Management department of HQ to develop and monitor budgets and forecasts.
• Manage the month-end and year-end closing processes, including preparing and reviewing journal entries, reconciliations, and accruals.
• Use financial analysis to provide insights and recommendations to the members of parent company SEA and the Business.
• Management department of HQ, contributing to the growth and profitability of the business in the SEA region.
• Collaborate with other teams to identify and implement process improvements, including streamlining financial reporting and developing financial controls.
• Follow direction from the Business Management department of HQ related to financial reporting, budgeting, forecasting, and analysis, and provide regular updates on progress and performance to them.
• Collaborate with the Business Management department of HQ to ensure consistency in financial reporting and analysis across the organization.
• Ensure compliance with local laws and regulations related to finance and accounting, including tax compliance and financial reporting requirements.
• Build strong relationships with internal stakeholders and external partners, including auditors and tax advisors.
• Manage the team and provide guidance and support as needed, including coaching and development of team members.
• Support the Business Management department of HQ on ad-hoc projects and initiatives as needed.

Job Requirement

• At least 5 years of experience in a finance or accounting role.
• Strong understanding of finance and accounting principles and practices.
• Experience in a global organization and familiarity with international accounting standards.
• Excellent communication and interpersonal skills.
• Proficiency in Japanese to liaise with Japanese speaking stakeholders
• Experience in retail industries such as fashion (apparel/footwear) and cosmetics is preferred.

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for "19352, Assistant Finance Manager".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

• Work with a globally recognized brand in a dynamic industry
• Potential for contract renewal based on work performance
• Work location @ East area | 5 days' work week

Key duties:

• Retrieve and manage documents from online systems, ensuring accurate data entry.
• Classify assets for property tax in line with established guidelines.
• Develop process flow charts for GST ACAP.
• Conduct historical trending and ratio analysis on financial and tax data.
• Support the Finance team with ad hoc tasks as required.

Role Requirements:

• 2 to 3 years of general finance experience
• Prior work experience in taxation would be advantageous!
• Able to commit from January 2025 to March 2025
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Strong attention to detail and accuracy

HOW TO APPLY:

Interested applicants, please submit your updated resume in MS Word/PDF format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.
We regret that only shortlisted candidates will be notified.

AiLin Lee | EA Registration No: R1104629

Location & Details:

• Based in Manila, Phillippines
• Report to: Vice President, Finance & CEO
• Salary: $8,000- $10,000 with AWS, Variable Bonus

Responsibilities

• Manage and oversee regional finance operations, ensuring compliance, effectiveness, and efficiency.
• Collaborate with teams to support decision-making through comprehensive financial insights and strategies.
• Establish and refine financial processes to enhance operational performance and transparency.
• Support and oversee strategic projects throughout the region, involving travel for on-site involvement and coordination
• Lead process improvements and manage group-level projects based out of multiple countries..

Requirements:

• Bachelor’s or Master’s degree in Finance, Accounting, or a related field.
• Extensive experience in financial management.
• Demonstrated success in establishing and managing effective financial processes
• Capable of providing high-level analysis and actionable insights that shape business strategies
• Excellent organizational, analytical, and concise communication skills
• Familiarity with business operations and practices in Southeast Asia

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Key Responsibilities:

Team Leadership:

• Lead and manage a team in Trade Finance domain (Onshore/Offshore)
• Foster a collaborative and high-performing team environment across APAC region

Project Management:

• Plan, execute, monitor, and complete application development project in Trade Finance domain
• Manage project issues, risks, and budgets effectively
• Ensure timely delivery of project milestone and final deliverables.

System Integration:

• Oversee the integration of in-house/vendor-provided application with regional peripheral systems
• Rollout Global solution/Regional solution provided by HO or other regions
• Coordinate with internal and external stakeholders to resolve issues

Stakeholder Communication:

• Maintain effective communication with internal and external stakeholders
• Prepare and present reports on project progress, issues, and risks
• Act at the primary point of contact for all project-related inquiries

Process Improvement:

• Identify and implement process improvements to enhance efficiency and effectiveness in system integration and project management
• Stay updated with industry trend and best practice

Maintenance

• Regularly monitor system performance, system usage, and resource consumption and take preventive measures before issues arise
• Act as the primary point of contact for any technical issues or bugs reported by users and coordinate to troubleshoot and resolve issues efficiently
• Apply security patches for vulnerabilities and updates to keep system up to date
• Plan and execute regular updates and upgrades to the application to ensure it remains current and secure, managing EOL/EOS for Hardware and Software
• Provide on-going support to users, addressing their queries and concerns
• Consider the introduction of new technologies and tools, and plan system upgrade.
• Liaise with the relevant teams including vendors to investigate reported issues/problem, identify root cause/impact, implement workaround and fixes to resolve issue.
• Maintain comprehensive documentation, including user manuals, technical specifications, and change logs
• Ensure the application complies with all relevant regulatory and security standards

Requirements:

• Bachelor’s degree in computer science, Information Systems, or another related field
• 15+ Years of experience with specialization on Trade Finance implementations, with exposure to methodologies and frameworks for IT project management
• Strong understanding of trade finance processes, including export/import, bank guarantees, and supply chain finance
• Experience with CGI T360/TPS trade finance product
• In addition to knowledge of Trade Finance, knowledge of syndication loans and experience with Finastra LoanIQ is even preferred if you have
• Knowledge in Java/J2EE platform, Oracle DB, SQL, Unix/Linux, IBM WAS, DB2, MQ and IIB would be an advantage
• Excellent analytical, troubleshooting and problem solving skills
• Experience in software development lifecycle (SDLC) and exposure to Agile methodology
• Ability to work collaboratively with cross functional teams or offshore team
• Strong communication skill to liaise with stakeholders, team members, and products vendors
• Excellent interpersonal and negotiation skills
• Self-motivated and possess drive, and ability to work independently and a good team player

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

We are seeking a dynamic and results-driven individual to join our team and drive our growth by reaching and engaging more customers through effective promotion and sales of our products.

Job Scope:

• Customer Relationship Management: Build and nurture lasting relationships with customers to ensure satisfaction and loyalty.
• Sales Presentations: Deliver compelling presentations and demonstrations to potential customers.
• Market Research: Conduct thorough market analysis to stay ahead of trends and identify new opportunities.
• Team Collaboration: Work closely with team members to achieve collective goals and drive success.

Requirements:

• Must be 21 years old and above
• Singaporean Citizen or Permanent Resident
• Diploma in any field
• Exceptional communication, negotiation, and interpersonal skills
• Ability to simplify complex technical information for easy understanding
• Self-motivated and able to work both independently and as part of a team

What We Offer:

• A vibrant and entrepreneurial work environment
• Opportunities for professional growth and development
• A chance to be part of a dynamic team that values innovation and collaboration

Join us if you are passionate about entrepreneurship and eager to make a significant impact. Let's create something extraordinary together!

Job Responsibilities:

· Processing of commodity import/export LC and their related import bills

· Managing of all necessary documents for L/C application and bank negotiations

· Performing of KYC validations on corporate and commodity trade finance transactions

· Preparation of Bill of Lading and conduct vessel tracking on cargo readiness

· Liaising with internal and external parties, including working with global trade finance desk

· Inputting trade finance transactions into system

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 5 years of relevant trade finance processing experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

About the Bank
We are collaborating with a reputable Bank, recognized as the “World’s Best Digital Bank” and “Best Bank in the Word”. Blending art and science, employing design thinking and experimentation to build innovative solution that revolutionize how people live, work, and play. The Team is passionate about creating a joyful banking experience and having fun while they do it!

The Role:

This unique opportunity within the Experience Strategy Team allows you to significantly impact the Bank's customer experience by driving Customer Obsession across six key markets (Singapore, China, Hong Kong, Indonesia, India, and Taiwan). You'll design, deliver, and continuously improve qualitative research training programs that empower staff to understand customer needs and drive impactful

change.

Your Impact:

• Empower Bank Staff: Design and deliver engaging qualitative research training across six markets, managing the entire process from onboarding (teams in the program, includes briefing and scope of the teams’ reseach objective) to post-training support, including managing external trainers.
• Drive Research Excellence: Introduce and implement new qualitative research approaches, providing training where needed and ensuring best practices are adopted. This includes effective stakeholder management and project delivery.
• Showcase Success: Support the organization of events and communication strategies to highlight valuable customer insights across the bank.
• Data-Driven Decisions: Provide support for program data tracking and Reporting

Skills & Experience:

• Minimum 5 years of experience in qualitative or UX research, demonstrating a proven ability to uncover customers' underlying motivations and needs.
• Proven experience in training and facilitating workshopsfor diverse audiences.
• Excellent communication and presentation skills, with the ability to engage and inspire learners and manage stakeholders.
• Proficient in PowerPoint, Excel, Figma, proactive, innovative mindset; comfortable adapting to fluid situations and embracing challenges.
• Singaporeans Only / Contract: One year/extendable

If you’re a passionate trainer with a background in qualitative research and a desire to make a real impact, appy today!

To submit your application:

Interested candidates to expedite your application please this ‘Apply now’ or submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Belinda Ho EA Regn No R1876407

RMA Consultants Pte Ltd EA License No 93C4403

*Seeking for a Middle Office with relevant 2/3 years of Banking- Loan operations experience*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Middle Office to be part of their Operations team.

JOB RESPONSIBILITIES

• Perform Middle office function and smooth implementation process
• Ensure timely reporting e.g. Accounting, performance, annual rating or head office reports
• Write credit reports/credit analysis
• Perform analysis of investors for credit approval
• Ensure smooth loan operations
• Conduct compliance KYC/AML checks
• Write and improve Operations policies
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 2 years of relevant loan operations experience in Banking industry
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Local Bank

• Basic From $3600 to $4200 + $300 monthly allowance & Incentives
• Paid training will be provided
• Fast track progression in the Banking and Finance industry

Responsibilities:

• Work closely with the team to manage clients’ portfolios, perform financial analysis
• Follow the existing list of clients provided by the company
• Maintain customer loyalty and promote brand identity by providing excellent customer service through regular updates and reviews with customers on financial services/information
• Assisting in wealth preservation and capital growth
• Attend to the walk-in and queuing customers and customize solutions to meet clients’ financial objectives

Requirements:

•Degree or Local Diploma in any discipline
•Good communication skills, strong customer service mindset
• Keen interests in the Banking and Finance industry
• Be proactive, a good listener, and people-oriented
• Willingness to learn as comprehensive training provided

Attractive Basic Salary Package up to $$4200 Basic + $300 Allowance + Commission + Full Employment Benefits + Fast-track Progressions in Bank!

For Fast Response, please Email your updated resume in MS Word format with the following details to [email protected]

1) Last Drawn Salary
2) Expected Salary
3) Recent Photo
4) Reason(s) for Leaving
5) Availability Period
6) References

Steven Chan
Registration No: R1105423
EA License No: 08C5257

We are currently recruiting for a talented individual to join our team of finance professionals as a Finance Manager. You will be an integral part of the finance function, reporting directly to the Director.

Your responsibilities will encompass covering the full spectrum of accounts and finance functions, which includes:

>> Ensuring the seamless operation of accounting processes and overseeing cash flow management and forecasting.

>> Lead a team of finance staff in compliance to accounting standards, GST regulations and group internal control procedures, as well as other relevant rules and regulations.

>> Overseeing full spectrum of monthly and annual accounts closing and audit.

>> Beyond this, you will be pivotal in maintaining accurate and timely financial reporting, ensuring compliance with Singapore tax regulations and financial reporting standards.

>> You are also responsible for interpreting financial reports, aiding in the annual budget process, and leading financial process enhancement initiatives.

>> Leading and reviewing suppliers and customers transaction, including payments and creditor reconciliations.

>> Liaise with various internal parties such as key account managers and external parties such as bankers, suppliers, sub-contractors and auditors.

>> Assist Managing Director in relation to work related field and any ad hoc assignments.

What We Look For:

>> A degree in Accountancy or a related discipline from a reputable university, accompanied by a CA or equivalent certification.

>> At least 5 years of relevant finance/accounting experience in an FMCG industry.

>> Possess a strong understanding of compliance and financial reporting.

>> Familiarity with Microsoft Dynamics 365 is required.

>> Comfortable with working at Penjuru Road, with 5.5 work week schedule.

>> Your success in this role hinges on your integrity, meticulous attention to detail, and analytical thinking.

>> An inherent knack for collaboration and a positive attitude in teamwork are key attributes.

Duration: 3 months contract - Temp role (Jan 2025- Mar 2025)

Location: Changi Airport

Salary up to S$5,000

Job Responsibilities:

1. Retrieve and enter data from online systems.
2. Classify assets for property tax according to predefined rules.
3. Develop process flow charts for GST Assisted Compliance Assurance Program (ACAP).
4. Conduct historical trend analysis and ratio analysis on financial/tax data.
5. Handle any other ad hoc tasks as assigned.

Requirements:

• Diploma or Degree in Taxation/Accountancy/Finance.
• At least 2-3 years of experience.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong attention to detail and accuracy.

Work Location: Tuas Avenue

(Company bus at 0800hrs Tuas Crescent MRT Exit B bus stop)

Working Hours: Monday to Friday: 08:30 AM - 05:30 PM
Probation period fully on-site

After confirmation typically WFH 2 Days WFO 3 Days (Company arrangement)

Responsibilities

Billing and Invoicing

Maintain an up-to-date billing system and generate accurate invoices in a timely manner.

Ensure invoices are sent to customers promptly.

Payment Collection and Reconciliation

Follow up on payments to ensure timely collection and proper allocation.

Perform account reconciliations.

Credit Control and Reporting

Conduct billing, collection, and reporting activities within specified deadlines.

Monitor customer accounts for non-payments, delayed payments, or irregularities and take appropriate actions.

Database and Records Management

Maintain accurate and updated customer records in the database.

Reconcile accounts and resolve payment discrepancies.

Receipt / Cash Management

Follow established procedures for processing receipts and cash handling.

Process payments and prepare bank deposits efficiently.

Customer Service

Investigate and resolve customer queries in a professional manner.

Address inquiries from customers and sales personnel promptly.

Ad-Hoc Tasks

Undertake other duties or projects as assigned by the immediate supervisor.

Requirements

Diploma in Accounting

1-3 years accounts receivables experience

Proficient in relevant ERP systems (Esker or Microsoft Dynamics 365 (AX))

MS Office proficiency (Excel, Outlook, Word)

Knowledge of regulatory standards and compliance requirements

Attention to detail and accuracy

Good verbal and written communication skills

Time management and organizational skills

Team player

Able to work independently with minimum supervision

• Support Finance Team to collate and prepare information as required for monthly invoice and Sodexo reporting within contractual deadlines.
• Support Finance Team in managinginvoicing roles such as :Ensure adequate formatand content of invoices by category of spend (ATC/NTC/Discrete)
  Ensure timely invoicing(reduce unbilled revenueas much as possible)
  Escalate Collections and DO/PO issues
  
• Support in the elaboration of the necessarydocumentation to ensure delivery of Change Controls, identifying and preparing relevant documents accurately and on a timely basis.
• Assist in the identification of savings initiatives.
• Support in trackingof savings initiatives and discrete work.
• Provide administrative support for the operation of the departments and assists Account Manager in a variety of administrative matters: leaves, attendance records, overtime, payroll, training records, etc.
• Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.
• Maintains confidential records.
• To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.
• To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files.
• To effectively managesuppliers to ensurethe highest qualityis delivered and the best price negotiated.
• To support the local team with suppliers enrolment in ConstructSecure platform.
• Any other ad-hoctasks as a result of business requirements assigned by the Account Manager.

Working location: MSD, 50 Tuas West Drive

Domain/Business Areas:

· Corporate Banking, Payments

Key Responsibilities:

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.

Requirements

· 4+ years of experience as a Business Analyst, preferably in the banking industry.

· Experience in writing clear and concise user stories to articulate business requirements

· Experience with Agile methodologies.

Work Location:

Must be okay with Both Alexandra and Maple Tree Business Centre

Shift Timing:

5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey.

Major responsibilities include:

• Monitor real time call Queue and manage real time adherence in different hotlines to meet the KPIs and service level.

• Monitor call centre agent call time and call metrics

• Attendance tracking and incident reporting.

• Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities.

• Corporate with department heads with other duties.

Requirements:

• Diploma and above

• Fast on action and work unrepentantly

• Willing to learn new tools related to WORKFORCE MANAGEMENT or Workforce Monitoring

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Able to work in shift including weekends and Public Holiday

Work Force Management - Call Centre

Call center workforce management (WFM) is the solution that can help organizations forecast staffing needs, manage payroll, deliver an outstanding customer experience (CX), and more. Read on to learn how to thrive through your organizational dinner rushes with WFM.

- Staff forecasting and scheduling

- Time and attendance tracking

- Real-time team management/Calls monitoring

- (Customer Service) Business Reporting and analytics

Inbound Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend (5 days per week)
Location: Changi / Jurong East
Duration: 12 months (Renewable / convertible)
Note: 3 months training

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Rotational Basis - Work Hours & Possible Shift Patterns (Might be subjected to changes):

(1) 24/7:

1st shift - 7AM to 6PM

2nd shift - 11AM to 10PM

3rd shift - 9:30PM to 8AM

** this usually have 4 days/nights work followed by 3 days off

(2) Regular:

1st shift - 8AM to 5:30PM

2nd shift - 9AM to 6:30PM

3rd shift - 1PM to 10PM

**this is usually Monday to Friday, weekends off

What we are looking for:

Unix/Linux OS, Shell Scripting, SQL Queries, Control-M Job Scheduling

Job Objectives

• The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround.
• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries.
• Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.
• Able to work in shift-based environment, support implementations during bank’s green zone.

Job Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
• Provide support for annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor
• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler
• Good to have understanding and experience of ITIL methodology [service operation]

Requirements

• Prior hand-on production support experience of OPEN Systems/AS4000
• Good support knowledge in either one of the retail or wholesale payment or customer information systems
• Willing to work in onsite shift-support model [24*7]
• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.
• Strong written, oral communication skills and able to manage user.
• Ability to easily adopt to any technology / environment.
• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
• Be able to work in fast pace and high-pressure working environment.
• Willingness to work across platforms – UNIX / open, AS/400 and mainframe

*Seeking for a Credit Risk Senior Manager/Deputy Head who has minimum 8 years of experience in Credit analysis dealing with Local Corporates/Large Corporates/MNC (Corporate Banking experience)*

THE COMPANY

Renowned for their solid brand and bank’s culture, the company is well-received and accepted by their employees. The bank is currently seeking for a Credit Risk Senior Manager/Deputy Head to be part of their team.

JOB RESPONSIBILITIES

• Conduct Credit reviews/give Credit approval
• Handle stress testing and portfolio management
• Perform cash flow projections
• Propose Credit recommendations
• Perform industry and economic analysis
• Ensure compliance to credit policies
• Liaise with Credit committee
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree in Business Major in Finance/Economics/Commerce/Accountancy or ACCA or any other relevant education
• Minimum 8 years of experience- Credit analysis in Local Corporates/Large Corporates/MNC (Corporate Banking experience)
• Highly analytical, focused, has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Responsibilities:

• Manage Front Office’s queries and support troubleshooting
• Processing of opening, closure and static data maintenance for Client, Agent and Counterparty records in the Bank’s various systems
• Conduct name searches for requests from Compliance / Legal
• Support the team in user acceptance testing
• Support any ad-hoc tasks / requests as assigned from time to time

Requirements:

• Degree with min 1-year relevant experience in Private Banking
• Good with Microsoft Office applications

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 22752

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Duties

• Functional specification

a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document.

b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements.

c. Define and ensure traceability from functional specifications to business requirements.

• Technical Design

a. Responsible to create technical design.

b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements.

c. In case of vendor implementation: Ensure vendor resources create technical design document.

d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.

e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design.

f. Coordinate execution of threat modeling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats.

• Testing & Scope Management

a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).

b. Provide input to impact assessment and estimation for Project Change Request.

c. Work with Test Manager to review test plan and functional test scope.

Requirements:

1. You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

2. Manager (ADM) in all relevant technical matters, end-to-end, within the project.

3. You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

Essential:

• Commitment.
• Minimum 3 years of working experience in application testing, development and delivery.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.

Good to have:

• Experience in working in vendor environment.
• 1 - 2 years working experience with AML (specifically transaction monitoring, ACTIMIZE) will be nice to have.

Key Domain/ Technical Skills:

• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.
• Database (Ability to use and understand for the purpose of analysis and design an investigation)
• Analyse Requirements and form solutions for the application.
• Works with external application/user teams on E2E executions.

Job Responsibilities

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose 1)

Option#1: Weekends/PHs shift

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

We are seeking a dynamic and results-driven individual to join our team and drive our growth by reaching and engaging more customers through effective promotion and sales of our products.

Job Scope:

• Customer Relationship Management: Build and nurture lasting relationships with customers to ensure satisfaction and loyalty.
• Sales Presentations: Deliver compelling presentations and demonstrations to potential customers.
• Market Research: Conduct thorough market analysis to stay ahead of trends and identify new opportunities.
• Team Collaboration: Work closely with team members to achieve collective goals and drive success.

Requirements:

• Must be 21 years old and above
• Singaporean Citizen or Permanent Resident
• Diploma in any field
• Exceptional communication, negotiation, and interpersonal skills
• Ability to simplify complex technical information for easy understanding
• Self-motivated and able to work both independently and as part of a team

What We Offer:

• A vibrant and entrepreneurial work environment
• Opportunities for professional growth and development
• A chance to be part of a dynamic team that values innovation and collaboration

Join us if you are passionate about entrepreneurship and eager to make a significant impact. Let's create something extraordinary together!

Finance & Admin Executive | 5 Days | Up to $2.8k | Clementi

Monday to Friday | 9am to 6pm

Basic Salary: $2500 - $2800 +AWS+PB

Address: Clementi

Requirement

• Diploma in a relevant discipline
• At least 1 year of relevant Finance/accounting experience

Responsibilities

• Obtaining information from donors / team members, data entry of donor particulars, and issuance of tax deduction receipts / thank you letters to donors.
• Reconciliation of bank statements, petty cash balance and stock of groceries / vouchers
• Preparation of payment vouchers and other finance-related matters
• Maintaining proper filing of finance and admin records to facilitate year-end audit process
• General office admin work such as facilities management (e.g. follow-up with air-con servicing and pest control vendors), office supplies (e.g. stock-take and ordering new supplies)
• Other duties as assigned by the Finance Manager or CEO

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Our client is a global manufacturer. Due to business needs, they are now recruiting a Finance Automation Specialist to be part of their Finance team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsible of Finance Automation Specialist:

• Spearheads the streamlining, enhancement, and automation of essential financial processes using programming tools, business intelligence software, or LCNC (low-code/no-code) platforms.
• Aligns with the department's strategic goals, operations, and workflows to actively identify opportunities for process improvements and optimization.
• Develops process maps and crafts improvement plans that translate into comprehensive functional requirements for execution.
• Collaborates with business process owners across various departments to analyze current systems and workflows, addressing process-related challenges through automation and integration to enhance operational effectiveness and ensure compliance with audit standards.
• Provides support for special projects and initiatives as required.

Requirement:

• 3 years of experience in executing finance transformation projects.
• Strong IT skills, with hands-on experience in process automation tools (e.g., Python, Power Query, VBA).
• Bachelor’s degree in Finance, IT, or related fields.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)