About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

JOB PURPOSE

• To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
• Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
• Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
• Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
• Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
• Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.

QUALIFICATION

• Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.

EXPERIENCE

• Proven experience in administrative tasks with a solid service-oriented mindset.
• 1-2 years of experience in office administration or related roles.
• Strong time management skills and the ability to prioritize tasks effectively.
• Meticulous attention to detail, particularly with numerical data.
• A diligent and persistent approach to completing tasks thoroughly and efficiently.

SKILLS

• Candidate should be comfortable and confident in Korean Language (Written and Spoken)

Whats this Role Really Like?

This position will principally be responsible for the underwriting, administration and operation of an existing portfolio of Marine Cargo business in conjunction with and under the direction of the appropriate Marine Manager.

In addition to the existing portfolio, a focus on the development of the portfolio by generation of new business is also expected with the assistance of appropriate senior staff.

Skills Requirements & Experience

· Demonstrates underwriting ability and technical competence as evidenced by a minimum of 4 years’ experience, equivalent industry experience, or insurance qualifications.

· Ability to produce new business and a wide trading background with international and local brokers.

· Demonstrates effective communication, negotiation, and interpersonal skills to be capable of dealing with all levels of clients, producers and Chubb personnel with appropriate direction from senior management.

· Proven ability for accuracy and attention to details.

· Demonstrates analytical skills and ability to evaluate and judge underwriting risks within designated written authority.

· Intermediate Microsoft Office skills

Areas of Responsibility

· Reviews new risk submission and renewals within assigned authority limits. Secures additional information where necessary and analyses all pertinent data to determine acceptability of risks according to established underwriting standards. Reviews endorsements on existing policies to identify any change in original coverages or amounts. Discusses and seeks direction from the Underwriting Manager and Marine Risk Management, where necessary.

· Evaluates, accepts, rejects, or modifies risks within established underwriting guidelines and authorities seeking guidance from the Underwriting Manager and Marine Risk Management, where necessary.

· Visit producers and promotes Chubb coverages, products, and services in accordance with the Marine Business Plan and under the direction / in association with senior management. Maintains liaison with an appropriate level of producer staff to obtain necessary underwriting information, promote satisfactory service relationship and to encourage the submission of new / targeted business. Answer general enquiries and correspondence from producers. Refers any problems or questions, when necessary, to Underwriting Manager.

· Provide assistance, consultation and advice on underwriting matters to Underwriting Manager and to Marine Risk Management, where necessary

· Assists with the production of standard reports on a regular basis as required.

· Coordinates activities with higher level underwriting staff and with support staff to assure valid and timely response to producers of quotations and production of policies, endorsements, certificates, renewal notices, and other administrative requirements. Assists support staff in production of such where required. Check and reconcile information as required.

· Maintain a high standard of knowledge by membership of and attendance at relevant professional associations, courses, and seminars.

· In conjunction with relevant managers, train and develop effective work team.

· Develop and maintain a continuous programme of self-improvement in conjunction with relevant management.

· Perform special projects and other related duties as assigned.

· Create a Chubb market presence by active participation in the development of Chubb Singapore.

Responsibility

• Analyze and handle Motor insurance claims within turnaround time
• Adopt proactive approach to evaluate and negotiate the resolution of claims, while mitigating damages to achieve cost-effective claim outcomes
• Obtain reserving, settlement and payment authority in accordance with authority level
• Resolve claims settlement disputes using various mechanism such as arbitration and mediation (if any)
• Manage appeal process for rejected claims
• Detect potential fraudulent claims
• Manage customer communications on claims matter
• Conduct regular files review and reserve monitoring
• Exercise good claims management to achieve target claims result

Requirement

• At least Diploma and above
• Possess BCP, PGI and ComGI
• At least 1 year of relevant claims assessment experience
• At least 5 years of relevant claims assessment experience (for Senior Position)
• Proficient in Microsoft Office
• Team Player
• Good communication, problem-solving, analytical and negotiation skills

Details of the Division and Team:

• As the Principal Audit Manager (PAM) for Technology – Corporate Banking (CB) and Investment Banking (IB) – APAC, you will report to the Chief Auditor (CA) for Technology – CB, IB, and Data, under the Head of Audit for TDI. This role oversees planning, staffing, risk assessment, and the complete delivery of the annual audit plan. The portfolio primarily covers APAC Investment and Corporate Banking Technology, as well as regulatory mandated audits across 14 countries in APAC, which include audits of IT Application General Controls and technology regulatory compliance. You will be leading a team of IT auditors based in Singapore, India, China, and the Philippines.
• For any findings in the portfolio, you will act as the primary relationship manager for senior IT management globally and work with other Group Audit IT PAMs to close findings sustainably.
• For this large portfolio, you will be supported by one Deputy PAM as well as by a dedicated and growing team under your leadership. You will develop further relevant technical expertise and contribute to enhancements of the audit approach.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Manages the delivery of a portfolio of complex, global, and regional audits covering the IB & CB Technology in APAC, as well as regulatory requirements. Evaluates the adequacy and effectiveness of internal controls relating to the underlying risks, with high-quality audit reports and within agreed timelines.
• Performs risk assessments of established auditable areas and the annual audit planning exercise.
• Leads the preparation and coordination of regulatory submissions in APAC.
• Partners with other divisions/teams during audit engagements to guarantee an integrated approach.
• Reviews and provides expert opinions on action plans provided by stakeholders, helping them develop robust and sustainable remediation plans.
• Tracks audit findings for validation and acts as a competent partner and challenger to stakeholders in the closure process of findings.
• Holds primary responsibility for technology-related regulatory audits, inspections, and other submission requirements across 14 APAC countries. Represents GA-Technology during inspections and meetings with regulators.
• Attends regulatory mandates, DB IT Governance Forums, and communicates openly with divisional management and internal stakeholders, keeping them informed of potential issues and escalating problems/delays accordingly.
• Presents complex and sensitive messages (such as audit findings) comprehensively and professionally, reducing complex topics to simple statements.
• Proactively keeps abreast of pertinent industry, regulatory, and business practices, and can also lead discussions with regulators as required.
• Establishes and maintains a service/relationship approach with stakeholders to understand their business needs. Interprets stakeholder feedback on key business developments/risks and understands the clients’ marketplace to address their needs and expectations while delivering ‘one voice’ to the stakeholder in all communications and correspondence.
• Takes ownership of their own career management, seeking opportunities for continuous development of personal capability and improved performance contribution.
• Reinforces an environment where people management and development are a key priority.
• Provides regional oversight of all IT Auditors in APAC through direct onsite and remote, as well as matrix reporting lines. Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation into the new environment.

Your skills and experience:

• At least 10 years of direct IT audit experience across various domains, such as: Information Security (IS), Information Technology (IT), IT production controls and processes (e.g., Change / Problem Management), including related frameworks (e.g., ITIL, COBIT), Banking and Transaction Processing Knowledge
• Exposure to IB and CB or similar applications and technologies (e.g. SWIFT, e-trading platforms, digital payment systems, etc.), as well as robust knowledge of capital markets processing, with demonstrable experience in IT auditing in an investment banking context (e.g., audits of automated business controls).
• Experience in auditing IT applications supporting trading and the trade processing lifecycle F2B, including operations. Relevant instruments could include interest rate products, credit products, commodities, futures, and foreign exchange products. Knowledge of algorithmic and high-frequency trading processes would be beneficial.
• Expertise in auditing IT General Controls for applications and related IT infrastructure components.
• Comprehensive experience in risk-based auditing and a clear understanding of the relationship between IT risk and underlying business risk.
• Understanding of the banking regulatory environment.
• Proven stakeholder and people management skills, including remote team member management capabilities. Able to work in virtual, global teams in a matrix organization, transfer knowledge, and develop the capability of team members.
• Demonstrated analytical skills and structured thought process with the ability to clearly articulate control deficiencies and related risk. Flexible, proactive, and innovative mindset with strong organizational skills to take ownership and responsibility for agreed targets and deliver them within agreed budgets to enable a timely and efficient completion of audit projects.
• Ability to work under pressure, multi-task, and prioritize workload.
• Certifications such as CISA, CISM, CISSP, or equivalent qualification in the areas of information security, project management, or process/quality management would be an advantage, but not a must.
• Bachelor’s Degree preferably in a Technology-related field (or equivalent) from an accredited college or university (or equivalent) or equivalent work experience.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

How we’ll support you:

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Job Responsibilities:

• Cross-sell client value proposition to acquire new to bank customers.
• Promote take up of accounts, cards &/or other Personal Banking products.
• Actively promote and cross-sell OCBC wealth management products
• Proactively build and manage long-term customer relationship
• Provide good after-sales services to customers
• Ensure adherence to the relevant policies, regulatory risk and compliance matters

The successful candidate should be able to demonstrate the following selection criteria:

• Results-oriented go-getter who works well under pressure

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes? Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Develop, determine and recommend acceptable pricing and terms for new business and renewals in line with the company’s designated underwriting authority levels.
• Work with the actuarial teams and where necessary initiate portfolio analysis for the relevant classes of business and take appropriate action given the results of the analysis conducted.
• Execute Underwriting activities and strategies both at local and regional level to achieve both top and bottom line in accordance with prevailing company’s underwriting and treaty guidelines.
• Observe and comply with all requirements such as Underwriting Framework, Risk Management, Operational Risk, and other compliance and regulatory matters.
• Review non-standard or complex risks submission and make underwriting decisions within the underwriting framework.
• Execute an efficient end to end underwriting process and ensuring that the policies are issued in compliance with underwriting guidelines and MAS requirements on data Entry and Accuracy, underwriting details and acceptance limit.
• Plan and implement roll-out strategies for online portal.
• Provide technical advice and support to business units in the respective class of business.
• Execute, support and implement ad hoc projects &/or business initiatives towards achievement of company’s overall future growth

IDEAL CANDIDATE

• At least 4 years of technical underwriting experience in P&C, Financial Lines and Bond LOB
• At least a Diploma in any discipline
• Insurance certification preferred
• Meticulous, have an eye on detail
• Prefer fast and diverse environment
• Competent in MS Office (Excel, PowerPoint, Word)

We regret to inform that only shortlisted candidates will be contacted.

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Provide inputs of strategizing sales and marketing activities to increase sales
• Ensure the IFA marketing spend is within budgets
• Collaborate with training team to conduct regular product and refresher training for the partner
• Undertake event management activities and promotions to engage Management, Sales Directors and advisors.
• Working closely with Internal stakeholders: Product, Compliance, Life Operations Dept. to ensure manual cases submissions and inceptions are within SLA timeline
• Keep abreast of market updates, trends and competitor offerings for the IFA space
• Ensure all incentives campaigns are fulfilled
• Ensure advisors enquiries are promptly answered by BDMs for a good partnership experience

REQUIREMENTS

• Degree or diploma in any discipline
• CMFAS (Module 5, 9, 9A, HI) preferred.
• Self-motivated, independent and results oriented
• Understand IFA business in the marketplace
• Knowledge in sales and marketing
• Good interpersonal and networking skills
• Personable, active listener and team player
• Professional appearance and self-confident

Description

At OCBC, we do not just merely provide a working space. We create a culture that allows you to flourish. Across the Bank, our leaders encourage fresh ideas, reward continuous learning and most importantly, we care for not just you but also your family. We recognise the passion, creativity, intellect, potential and uniqueness that each individual brings. We see you, the best in you.

As a Mortgage Specialist, you will be responsible for the growth of OCBC mortgage business while providing loan advisory and solutions to meet the property financing needs of customers. You will be provided opportunities to be stationed at showflat for deeper engagement with our business partners. You will identify and maximise sales opportunities, and also proactively build and manage long-term customer relationships with an emphasis on good after-sales service.
Apart from the scheduled duties at assigned showflat on weekend, you will work independently and take charge of your own time planning sales visits and presentations to potential customers.

This role encompasses engagement via cold calling and texting with potential business partners. Progressively you will established your sales network through regular contact with your referral sources. A strong emphasis is placed on sales’ integrity and ability to follow the correct procedure and bank’s policies.

With an emphasis on accurately profiling customers' needs, you will actively promote home loans to customers through alliance and referral by agents, lawyers and developers. You will identify and maximise sales opportunities, and will also proactively build and manage long-term customer relationships as well as provide good after-sales service.

You will work independently and take charge of your own time planning sales visits and presentations to potential customers and progressively build referral base of your very own through regular contact with your referral sources.

Qualifications

You must have a positive working attitude, good customer service skills, bilingual spoken and a high degree of initiative, and should preferably have a degree or diploma with sales experience in the banking and financial services industry.

You must be driven and able to work well under pressure to meet the sales targets, and also be able to commit to work on weekends. Fresh graduates are highly welcomed. Join us, if you would like to kickstart your first step in Banking!

Your new company

This is a global tier-1 banking firm with a strong presence and branding.

Your new role

• Liaise with clients on trade settlements issues including confirmation of settlement amounts, exchanging of SSIs and finalization of settlement confirmation arrangements.
• Follow up and liaise with Trade Control, Client, and Front Office teams in resolving settlement related queries.
• Ensure accuracy and completeness of settlement details in payment system.
• Point of contact for clients on payment inquiries.
• Control, monitor and resolve settlements/system breaks status.
• Participate in the team's related projects and process improvement initiatives.

What you'll need to succeed

• Diploma or Degree qualification
• Good organizational skills and understanding of Back office Operations responsibilities and processes.
• Strong interpersonal and communication skills and is proactive in nature
• A good team player and ability to work under pressure in a team environment.
• Proficiency in MS Product Suite
• Product knowledge of FICC derivative products and ISDA Definitions preferred.

What you'll get in return

This is an excellent opportunity to be part of a global banking organisation. You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Job Description

• Instructional Design and Delivery:Plan, prepare, and deliver engaging instructional activities that promote active learning experiences.
  Develop comprehensive schemes of work and lesson plans tailored to course objectives and student needs.
  Establish and communicate clear learning objectives and expectations for all activities.
  Leverage diverse learning materials, resources, and methods to cater to varied student learning styles and needs.
  Incorporate relevant technology and innovative teaching strategies to enhance instruction.
  
• Classroom Management and Student Support:Create and maintain a conducive learning environment, preparing classrooms for diverse learning activities.
  Manage student behavior by setting and enforcing clear rules and procedures.
  Maintain discipline in alignment with school policies and disciplinary systems.
  Monitor and support individual student progress, offering constructive feedback and academic encouragement.
  Provide pastoral care, including counseling students with academic challenges and promoting their overall well-being.
  
• Assessment and Record-Keeping:Design and administer assessments, including classwork, homework, tests, and assignments.
  Observe and evaluate students’ performance and development, maintaining accurate and comprehensive records of their progress.
  Prepare and submit required reports on student achievements and activities in compliance with institutional and regulatory requirements.
  
• Collaboration and Professional Development:Participate actively in departmental and school meetings, contributing to collective goals and initiatives.
  Engage in extracurricular activities, such as clubs, sports, and student organizations, to foster a holistic student experience.
  Stay current with advancements in your subject area, instructional methods, and educational technology, incorporating relevant updates into your teaching practices.
  
• Additional Responsibilities:Perform administrative and pastoral duties as required, including supporting students beyond the classroom environment.
  Undertake any other duties assigned by the Head of School (HOS) or Director of Studies (DOS).
  

Character Traits

• A team player.
• A person with integrity, and a high level of confidentiality.
• Ability to work independently and be part of the team.
• Possesses the ability to manage multiple conflicting priorities without loss of composure.
• Ability to manage time and act with urgency on matters of priority.
• Able to make sound decisions when the need arises.
• Educational Background:Ideally a PhD in any discipline or currently pursuing a PhD.
  A Master’s degree in relevant fields such as Accountancy, Finance, Economics, Business Analytics, Business Administration , Statistics, Business Management, Logistics and Supply Chain, Hospitality, or Law may also be considered.
  
• Teaching Experience:At least 5 years of teaching experience preferably in postgraduate programmes.
  
• Certifications (Preferred):Teaching qualifications such as the Advanced Certificate in Training and Assessment (ACTA), Advanced Certificate in Learning and Performance (ACLP), or Diploma in Adult and Continuing Education (DACE).
  
• Skills and Competencies:Demonstrated passion for teaching and ability to engage postgraduate students effectively.
  Capacity to integrate real-world industry insights into teaching to enhance student learning outcomes.
  Familiarity with contemporary learning methods, strategies, and tools.
  Excellent presentation and communication skills, tailored for an advanced academic audience.
  Strong organisational, planning, and problem-solving skills.
  Ability to work in dynamic and diverse environments, demonstrating adaptability and stress tolerance.
  
• Additional Attributes:Highly student-oriented, with a commitment to fostering an enriching educational experience.
  Proven ability to mentor and guide postgraduate students in academic and professional development.
  

We regret to inform that only shortlisted candidates will be notified.

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Participate in the automation of the deployment solution.
• Participate in environment preparation for testing phases.
• Lead the team of developers.
• Facilitate coordination between program developers and infrastructure engineers.
• Ensure continuous improvement and maintenance of the CI-CD pipeline.
• Provide investigation help while fostering knowledge and sharing best practices with team members.
• Document processes and ensure their properly followed.
• Ensure high standard delivery to production.
• Research, design, and develop software.
• Analyse user needs and develop software solutions.
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with other engineers to integrate hardware and/or software systems.
• Develop specifications and performance requirements.

Job Requirements:

• At least Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or related fields
• At least 8 years of software development experience
• At least 5 years’ experience working with C#, and particularly modern, cross-platform .NET
• A strong understanding of advanced C# language features, such as async/await, dependency injection, etc.
• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis
• Good knowledge of development tools: Jenkins, GIT, SVN, Azure DevOps or equivalent
• Strong ability to analyze code – understand execution flow & debug even without access to a debugger
• Experience with the .Net CLI, writing and maintaining integration and unit tests
• Strong familiarity with both Windows and Linux, including shell scripting
• Good knowledge of Transact SQL and Entity Framework Core
• Knowledge of a modern web frontend stack
• Experience with Agile methodology organization
• Self-motivated, pro-active and driven
• Good communication skills, both oral and written
• Understanding of and interest in finance & financial markets, particularly Fixed income and money market products in their many forms, knowledge of risk management concepts and market data.

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Key Responsibilities:

Team Leadership:

• Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.
• Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
• Lead by example through active participation in sales calls and customer interactions.
• Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.
• Recruit high potential team members and ensure they are well-equipped to meet their targets.

Sales Management:

• Take ownership in leads assignment, leads generation.
• Develop and implement effective sales strategies and campaigns.
• Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.
• Oversee budget, ensuring effective allocation of resources and adherence to financial targets.
• Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.
• Responsible in generating management reports, team’s commission statement.
• Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.
• Ensure compliance with relevant laws, regulations, and company policies during telesales activities.

Customer Interaction and Issue Resolution:

• Handle escalated customer inquiries and complaints in a professional manner.
• Ensure exceptional customer service delivery and maintain high customer satisfaction levels.

Training and Development:

• Mentor team members on closing techniques, product knowledge, and company policies.
• Define training needs and measure training effectiveness.
• Hands-on in developing and fine-tuning sales scripts.

Collaboration:

• Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.
• Provide customers feedback to CX team and management for solutions and identify improvement initiatives.
• Ad-hoc participation in roadshows to close sales on-site as and when required.

Requirements:

• 7+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.
• Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.
• Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.
• Strategic thinker with excellent organisation skills.
• Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.
• Excellent managerial skills with a knack for building rapport and influencing others.
• Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.
• Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.
• Analytical mind-set with the ability to interpret sales data and make data-driven decisions.
• Bachelor degree in Business, Sales, or a related field.
• Certified with BCP and PGI is a must.

Finance Manager, Up $5K

Duration: 1 Year Contract (Extendable)

Location: One North/ Buona Vista

Working Hours: Monday – Thursday 830am to 6pm

Friday 830am to 530pm

Responsibilities:

Project Master Data Creation & Maintenance

• Create and maintain SAP master data for grants and funds (e.g. WBS, fund, cost centre) in a timely manner upon request from stakeholders and in accordance with Summary of Procedure (SOPs).
• Verify the completeness and accuracy of supporting documents provided by stakeholders.
• Liaise with stakeholders to resolve any discrepancies in master data or documentation.
• Perform closing and re-opening of project codes timely as required to facilitate operations.
• Perform checks on master data, flagging exceptions for follow-up and resolution.
• Ensure projects/grants documentation (e.g. Letter of Awards, variation approvals) are well organised and maintained.

Management Reporting

• Prepare monthly management reports to research and supporting entities.
• Prepare ad hoc financial reports and analysis as requested by management.
• Undertake additional ad hoc tasks as required.

Requirements

• Bachelors in accountancy or finance with 3 to 5 years of relevant experience.
• Experience in audit or FP&A is advantageous
• Proficiency in MS Office application
• Meticulous, organised and possess good communication skills

https://sg.go.persolkelly.com/job/apply/10668

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Hours : Monday – Friday, 8.45am - 5.15pm

Salary : S$3500 - S$3800

Location : Central

Duration : 1 year contract (convertible / renewable)

Job Responsibilities

• Settlement arrangement (T/T, GIRO, Cheque issue etc.)

• Journal entries input for settlement.

• Non-trade payment workflow arrangement.

• Input of daily loan transactions in SAP and prepare interests settlement workflow.

• Enhancement of internal control and optimization for business processes by continuous review of current process and system utilization.

• Maintain stable daily operation by supporting other colleagues, other AP offices and affiliates.

• Other finance related issue and administrative work.

• Any other tasks as assigned.

Requirements

• Diploma in related field

• Knowledge of SAP is an advantage

• Strong attention to accuracy and detail.

• Possess good presentation and problem-solving skills

• Possess effective communication skills and open-mindedness for good team player.

• Able to meet tight deadlines.

• Highly energetic, self-motivated and positive work attitude with high integrity.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO Mobile.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy : https://www.persolkelly.com.sg/policies.

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If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA Reg. ID: R22109658 (Teng Yong Yao)

EA License No.: 01C4394

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Responsible for underwriting new and existing Marine Cargo, Marine Hull and Freight Forwarders/Bailees Liability to achieve profitability
• Develop and grow marine portfolio by generating new business within guideline and delegated authority
• Responsible for managing relationship with intermediaries/partners to achieve the company goals
• Established clients/broker relationships
• Familiar with marine clauses, terms and conditions
• Demonstrates analytical skills, effective communication, negotiation and interpersonal skills
• Provide training to clients/intermediaries on on-line policy issuance
• Ability to provide technical advice to clients/intermediaries/internal stakeholders
• Presentation/training to intermediaries and internal stakeholders
• Able to work independently
• A team player
• Adhere to Underwriting guidelines, Compliance and Risk Management
• Provide guidance and coaching to support staff
• Meticulous, have an eye on details
• Self-motivated, disciplined

REQUIREMENTS

• Minimum 5 years’ experience handling Marine Cargo/Marine Hull/Freight Forwarders/Bailees Liability
• Knowledge of Marine insurance processes and policy wordings would be advantageous
• Proficient in MS Words, Excel, Powerpoint
• Possess at least the certificate in General Insurance (CGI) or any other equivalent qualifications ie AAII, ACII

Finance & Admin Executive

Monday to Friday | 9am to 6pm

Basic Salary: $2500 - $2800 +AWS+PB

Address: Clementi

Requirement

• Diploma in a relevant discipline
• At least 1 year of relevant Finance/accounting experience

Responsibilities

• Obtaining information from donors / team members, data entry of donor particulars, and issuance of tax deduction receipts / thank you letters to donors.
• Reconciliation of bank statements, petty cash balance and stock of groceries / vouchers
• Preparation of payment vouchers and other finance-related matters
• Maintaining proper filing of finance and admin records to facilitate year-end audit process
• General office admin work such as facilities management (e.g. follow-up with air-con servicing and pest control vendors), office supplies (e.g. stock-take and ordering new supplies)
• Other duties as assigned by the Finance Manager or CEO

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Quantum Communications Applied Scientist.

Principal Responsibilities

HSBC is accelerating its research effort on developing its quantum capabilities in the domain of quantum-safe communications and quantum networks with a focus on applications within Financial Services. The successful candidate will participate in ongoing research projects and drive research directions in quantum and quantum-safe communications where we can develop and apply advantage guarantees of these protocols for the Group.

Significant results will be published in peer-reviewed journals and/or patented. This role will have a strong applied focus with an emphasis on delivery, but it will also contain an important research component. This role will also be involved in the strategic collaborative engagements with government, industry and academia.

This role is part of the Global Digital Innovation team and will offer the successful candidate an incredible opportunity to find commercially viable applications for quantum communications and networks, and quantum-safe solutions.

The position will be based in Singapore.

• Support the general strategy for quantum communications, quantum-safe communications, and quantum networks
• Lead the generation of new relevant software and hardware solutions in quantum-safe and quantum communications from inception to delivery
• Contribute to the delivery of ongoing strategic initiatives in these domains
• Work with business units to ensure successful delivery of results in line with the bank’s best practices
• Contribute and lead the establishing of new research projects and grants in line with the bank’s objectives and in consultation with the lead for quantum communications and quantum networking
• Contribute to the establishing of roadmaps for the delivery of quantum and quantum-safe solutions in consultation with the relevant stakeholders
• Communicate progress and disseminate results
• Act as a Subject Matter Expert for the area

Qualifications

• PhD in Telecommunications, Computer Science/Engineering, Electronic Engineering, Quantum Physics, Mathematics, or related field
• Master’s degree in Telecommunications, Computer Science/Engineering, Electronic Engineering, Quantum Physics, Mathematics, or related field, accompanied by at least 4 years of experience in a relevant domain
• R&D experience in classical networking, quantum communications/networking, cybersecurity, quantum cryptography, classical cryptography and/or other relevant domains, whether from a theoretical or an experimental/practical point of view
• Familiarity with concepts in network architectures, cybersecurity architectures, cloud infrastructure and cryptography (in particular, post-quantum cryptography)
• At least one published work in a peer-reviewed journal on one of the mentioned topics

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/QCt48iqxQw8

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Senior Quantum Computing Research Scientist.

Principal Responsibilities

HSBC is accelerating its research effort on developing advanced computing methods including innovative classical, hybrid and quantum algorithms with a focus on applications within Financial Services. The successful candidate will participate in ongoing academic and business relevant research projects and set new research directions in advanced computing with the aim to advance the field and provide valuable insights and both mid-term and long-term solutions to the business.

Publication of research results in peer reviewed journals and patent submission is strongly encouraged. As well as the research focus, this role will also be involved in contributing to the strategic direction of the bank and leading collaborative engagements with government, industry and university.

This role is part of the Emerging Technologies team and will offer the candidate an incredible opportunity to collaborate and find commercially viable applications for advanced computing architectures ranging from GPU-based physics inspired solvers to state-of-the-art quantum processors. The candidate will be able to rapidly establish themselves as a quantum computing technologist in the broader domain of Financial Services.

The position will be based in Singapore.

• Lead and contribute to original research, based both on your own ideas and relevant areas of the bank that may benefit from advanced computing methods
• Forge strategic alliances with academic and industry luminaries, collaborating to solve complex computational problems tailored to intricate domain challenges
• Engage and build relationships with business units across the bank to test and implement quantum solutions to solve real world business computational challenges
• Author research publications and see them through the publication process (e.g. Quantum, APS Journals, Springer Journals, Nature Journals, etc)
• Communicate progress and disseminate results both internally and externally
• Lead / support grant proposals together with academic and business partners
• Act as a Subject Matter Expert for your area, provide knowledge sharing sessions and thought leadership

Qualifications

• PhD in Physics, Applied Mathematics, Computer Science, or related field with demonstrated quantitative background
• 2-3 years post-doctoral experience in either industry or academia
• Experience in quantum algorithm development and application in the areas of optimization, machine learning, or complex simulation
• Published research in at least one of the aforementioned topics
• Demonstrated communication of scientific results at research conferences or other colloquia
• Familiarity with quantum computers and implementation of quantum algorithms on such hardware
• Programming experience in classical and quantum algorithms. Expertise in Python quantum SDKs (qiskit, circ, etc)
• Desired Qualifications
• Familiarity with convex and nonconvex optimization
• Familiarity with tensor networks and their applications to function approximation and many-body simulation
• Programming experience with CUDA on GPUs
• Familiarity with Julia and Matlab

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/QCt48iqxQw8

Responsibilities

• Perform preliminary due diligence checks for deal teams for new potential deals.
• Engage in discussions with deal teams to understand and help to troubleshoot on issues that may arise during the document procurement process.
• Drawing up ownership structures, transaction structures and funds flow structures from documents provided by clients.
• Review and ensure documents collected for KYCs are complete and properly certified in accordance with regulatory and internal requirements.
• Perform various due diligence checks on clients on external and internal platforms and databases.
• In addition to providing adequate mitigations and thorough risk assessments, ensure accurate data inputs on eKYC and conduct independent validation on documents provided by clients.
• Raise exceptional handling memos where required. Conduct risk assessments to address on trigger events and/or adverse news (among others) as well as memos for existing clients applying for new facilities.
• Raise preliminary assessment memo for deferred completion of KYC for advisory transactions.
• Conduct annual KYC reviews/ trigger reviews within stipulated due dates and with minimal reworks.
• Review daily AML alerts escalated to the department and ensure prompt and timely closure of alerts.
• Provide support on other AML/ KYC related matters as may be required for any other reports/ projects/duties as well.

Requirements

• Bachelor’s Degree with experience in corporate/ project finance KYCs preferred.
• Certifications in AML would be an added advantage.
• Familiar with regulatory requirements pertaining to KYC/ AML eg MAS Notice 626.
• Meticulous, proactive, organized and motivated.
• Team player who is able to multi-task and prioritize work.
• Possess good interpersonal skills and communicate effectively with internal and possibly external customers.
• Proficient in Microsoft Office applications and internet search tools.

Main Responsibilities:

• Reporting to the Financial Controller and working in a team, you will be responsible for the group consolidation and financial reporting, preparing financial statements and annual report for the Group.
• Assist in compiling full set of accounts at a group or subsidiary level and monthly management report
• Review and check the validity and accuracy of expenses reimbursement and payment application in compliance with delegation of authority and internal control policy.
• Review the existing workflow and recommend changes if necessary to ensure effective and efficient information transfer between South East Asia (SEA) and headquarter finance teams.
• Perform budgeting, forecasting, financial analysis and investigate any anomalies and variances found.
• Prepare/review sales and purchase invoices and check balance with vendors/customers.
• Review and provide feedback on sales and purchase contracts, receivables, budgets and performance estimates.
• Liaise with external auditors / consultants on interim / annual audit and tax filing.
• Ensure effective internal controls in relation to financial reporting are in place, identify continuous improvement opportunities and execute the change management process.
• Implementation of SAP

Requirements:

• Degree holder in Finance, Accounting or equivalent professional qualifications
• CPA/ACCA or equivalent certification.
• Minimum 10 years of relevant accounting experience, with experience acquired in Big 4 and/or listed company is an advantage.
• Familiar with group accounting policies, tax requirement and internal control procedures. Experience in US GAAP and Sarbanes-Oxley Act compliance is an advantage.
• Experienced in SAP S/4HANA preferred
• Self-motivated and high degree of initiative, high level of integrity with a strong sense of urgency

Overall Responsibilities:

• Manage the end-to-end technical delivery of large IT projects, including scope, cost, quality, and time management; stakeholder communications; risk, issue, and dependency management; and project reporting and governance.

• Develop and maintain project plans, status reports, and other project-related documentation to ensure effective communication among stakeholders and project team members.

• Lead and mentor a team of developers, providing guidance and support throughout the project lifecycle.

• Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.

• Identify and mitigate risks and issues related to technical deliverables, proactively resolving any roadblocks to ensure project success.

• Ensure adherence to coding standards, best practices, and security guidelines across all development activities.

• Provide regular updates on project progress, highlighting key milestones, risks, and issues to relevant stakeholders.

• Contribute to the continuous improvement of development processes and methodologies.

• Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.

1. Project Delivery Management

a. Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget

b. Manage and coordinate across different application teams to manage technical dependencies of the solution

c. Monitor and manage risks/issues related to technical delivery

d. Provide status update related to technical delivery

e. Report to Program and/or Project Manager for the strategic program

2. Requirements Management

a. Partner with SA & subject matter experts to understand and implement functional and technical requirements

b. Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)

3. Design & Development

a. Partner with Domain Architects, Dev. Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards

b. Partner with Development Manager in managing application teams to build the enhancements

4. Test Management

a. Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results

b. Work with GIS to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan

c. Work with GIPS on Infra requirements.

5. Implementation Management

a. Prepare technical implementation plan across application teams

b. Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support

Key Skills:

• Experience with managing end to end implementation of projects.

• Experience with managing and working with external vendors/teams.

• Database (Ability to use and understand for the purpose of analysis and design and investigation)

• Analyse Requirements and form solutions for the application.

• To contribute and achieve profitability and growth for P&C business
• Assist in the management of existing P&C portfolio and developing new business portfolio
• Underwrite and determine an acceptable pricing and terms, within underwriting authority on all P&C business
• Assess risk and determine the coverage position
• Assess quantum analysis and legal liability assessment where appropriate while ensuring that company's policy, procedures, the assigned authority limits and regulatory requirements are adhered to at all times
• Relationship management with intermediaries or direct clients on renewal of existing accounts and maximizing revenue
• Other duties as assigned

Requirement:

• Degree/Professional Insurance qualification.
• At least 5 years of relevant experience.
• Familiar with local market mechanism and practices
• Good working knowledge of underwriting methodology.
• Demonstrated sound judgement and initiative in working within underwriting guidelines.
• Ability to develop and foster relationships within and outside the company and interact effectively with multiple stakeholders.
• Dynamic, organized and possess good written and oral communication skills.
• Ability to work independently and collaboratively, think critically, and problem-solve.

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Delivering high-quality research and analysis to investors around the world, the Global Research team covers economics, currencies, equities, fixed income and climate change to help our clients best navigate and make sense of turbulent global financial markets. Global Research offers fundamental, cross-asset, technical and quantitative analysis presented through multiple platforms and formats.

We are currently seeking a high calibre professional to join our team as an ASEAN Equity Research Analyst.

Principal Responsibilities

Position Overview:

The Equity Research Analyst will work closely with senior analysts in ASEAN region, assist in analysing and covering ASEAN-listed companies and sectors. This role involves creating and maintaining detailed financial models, writing research reports, supporting the efforts of senior analysts and contributing to investment recommendations for our clients.

• Assist in the preparation and maintenance of financial models and valuation for ASEAN companies. Maintain and update financial database
• Conduct thorough industry and company research including analyzing financial statements, industry trends, and macroeconomic factors to support investment thesis
• Draft research reports, providing insights on financial performance, industry trends and investment ideas
• Track and interpret market news, economic developments and company-specific events, and provide actionable investment ideas
• Assist in preparing materials and presentations for client meetings, liaise company - client meetings and fulfil client requests
• Participate in earnings calls, investor conferences and company meetings, develop corporate and industry contacts

Qualifications

• Handling of Vietnamese speaking clients and documents in Vietnamese. Vietnamese language capability required
• Strong analytical, quantitative, written and verbal communication skills
• Strong understanding of financial statements, valuation techniques and financial modelling
• Strong attention to detail and organizational skills, ability to multi-task
• Ability to work independently and proactively in a fast-paced environment
• Fluency in English, proficiency in additional ASEAN language is a plus
• Team player, diligent, organised and inquisitive

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

• Assist Sr. Manager in guiding co-workers in P&C UW Broking
• To contribute and achieve profitability and growth for P&C business
• Assist in the management of existing P&C portfolio and developing new business portfolio
• Underwrite and determine an acceptable pricing and terms, within underwriting authority on all P&C business
• Assess risk and determine the coverage position
• Assess quantum analysis and legal liability assessment where appropriate while ensuring that company's policy, procedures, the assigned authority limits and regulatory requirements are adhered to at all times.
• Relationship management with broking intermediaries or direct clients on renewal of existing accounts and maximizing revenue
• Other duties assigned

Requirement:

• Degree/Professional Insurance qualification.
• At least 7 years of relevant experience.
• Familiar with local market mechanism and practices
• Good working knowledge of underwriting methodology.
• Demonstrated sound judgement and initiative in working within underwriting guidelines.
• Ability to develop and foster relationships within and outside the company and interact effectively with multiple stakeholders.
• Dynamic, organized and possess good written and oral communication skills.
• Ability to work independently and collaboratively, think critically, and problem-solve.