As a Relationship Manager, Commercial Banking, you will get an opportunity to work on the following:

Trade Transactions and Business Development

• Maintaining relationship with Branch Corporate Banking Customers for all their Trade finance and Transaction banking requirements
• Increasing wallet share of the business from existing clients and sourcing new clients in line with the Bank’s strategy
• Raising approvals as per Branch Trade Procedures for all Trade Transactions
• Raising Commodity / Product / Deviations approvals as needed.
• Resolve queries from all internal processing teams (Trade Services Unit / Central Operations / Compliance/ Branch Operations)
• Be responsible for End to End Transaction delivery

Short Term Loan, Working Capital Demand Loan, Remittances

• Raising all relevant approvals for STL / WCDL / Remittances as per Process
• Resolve queries from all internal processing teams (Trade Services Unit / Central Operations / Compliance/ Branch Operations)

Bank Onboarding / Legacy Alerts Closure

• Follow up with Financial Institution Group/ International Financial Institution Group for documents or approvals with respect to bank onboarding/ legacy alerts
• Liaise with Compliance, Central Operations and other internal teams
• Raise mail/ memo approvals for onboarding/ re-onboarding/ legacy alerts closure

Others

• Process Improvement- Review of Correspondent Banking, Trade Procedures and other PAC Notes
• Resolve queries with respect to Bank’s Corporate Internet Banking and Trade Online Platforms
• Manage a team of Relationship Manager(s) and/ or Customer Service Manager(s) as required and as deemed necessary

Transaction Data Compilations

• Ad Hoc Trade & Transaction banking MIS
• Any other tasks and responsibilities assigned from time to time

Competencies and Skills

• Relevant banking experience of 4+ years
• Understanding of trade finance domain and related concepts, trade procedures, STL and WCDL
• Understanding of India banking and regulatory landscape and macroenvironment
• Strong communication and collaboration skills

The key responsibilities and deliverables of a Relationship Manager, Corporate Banking are as below:

• Reaching out to prospective customers in MNC segment, Private Equity, Venture Capital, Funds, FDI/ FPI segment which have presence in ASEAN regions and with strong business linkages to India
• Originating and onboarding (with complete KYC) new corporate customers and developing and maintaining good relationships with the customers
• Understanding customer requirements and providing banking solutions including but not limited to investments flow, trade flows and other transactional banking requirements
• Preparing credit proposal, coordinating with Risk department for approvals and undertaking credit monitoring & asset reviews of the portfolio
• Maintaining existing relationships with corporate clients
• Meeting business numbers across products and business verticals
• Executing transactions in a timely and efficient manner in line with customer expectations
• Maintaining credit files and ensuring safe custody of all documents
• Manage a team of Relationship Manager(s) and/ or Customer Service Manager(s) if required and as deemed fit by the management
• Prepare data, MIS, presentations as required by the management
• Any other relevant task assigned by the Reporting Manager

Job requirements:

• Strong understanding and acumen of corporate banking business with 4+ years of relevant banking experience in relationship management
• Understanding of Indian banking landscape, regulations and macroenvironment
• Understanding of financial statements to prepare credit proposals

Job Responsibilities:

• Cross-sell client value proposition to acquire new to bank customers.
• Promote take up of accounts, cards &/or other Personal Banking products.
• Actively promote and cross-sell OCBC wealth management products
• Proactively build and manage long-term customer relationship
• Provide good after-sales services to customers
• Ensure adherence to the relevant policies, regulatory risk and compliance matters

The successful candidate should be able to demonstrate the following selection criteria:

• Results-oriented go-getter who works well under pressure

Job Title: Senior Manager, Finance & Accounting
Reports to: Head of Finance & Accounting
Location: Singapore

The Client
They are a digital assets start-up in Singapore backed by one of the largest securities brokerages/investment banks in Japan. They have received in-principle approval from MAS for their CMS license in Singapore. They are at the forefront of integrating traditional financial services with cutting-edge digital assets, offering innovative derivative investment products. They are actively expanding their team to drive an ambitious growth plan over the next 24 months.

Key Responsibilities
1. Accounting Leadership:

• Act as a senior individual contributor, leading and supporting critical day-to-day accounting operations.
• Prepare and review monthly accounts, journal entries, and supporting schedules to ensure accuracy and compliance.
• Oversee month-end, half-year, and year-end close processes, including Financial Statements and General Ledger account reconciliations (e.g.,
• Accounts Payable, Fixed Assets, Accruals, Cash, and intercompany transactions).

2. Financial Reporting and Analysis:

• Prepare and submit quarterly reporting packs, budget plans, and presentations with variance analysis.
• Develop and manage cash flow projections, fixed deposits, and bank account administration.
• Coordinate and submit government financial statistical surveys/data and MAS regulatory returns/surveys.

3. Regulatory Compliance and Taxation:

• Ensure compliance with Capital Markets Services (CMS) license requirements and regulatory filings.
• Prepare and submit GST returns and corporate tax documentation in adherence to Singapore’s tax regulations.
• Handle transfer pricing arrangements to ensure regulatory compliance.

4. Audit and External Coordination:

• Manage relationships with external parties, including internal and external auditors, corporate secretarial agents, and tax consultants.
• Lead the annual audit process, including preparation of audited financial statements and required schedules.

5. Process Optimization and Strategic Finance:

• Work with business and IT teams to identify and implement process improvements that enhance the efficiency and quality of financial operations.
• Serve as part of the Finance leadership team, contributing strategic insights to the short- and long-term direction of the Finance function.

6. Operational Oversight:

• Manage or oversee the preparation and review of payments, billings (including inter-company activities), and staff claims.
• Maintain company books and financial records in compliance with Singapore Financial Reporting Standards (SFRS).

Qualifications and Skills

Education:

• Bachelor’s Degree in Accounting, Finance, or a related field. CPA or equivalent certification preferred, or a comparable combination of education and experience.

Experience:

• Minimum of 10 years of progressive accounting or financial experience.
• At least 5 years in a management or senior single contributor role within a brokerage, wealth management, or similar buy-side environment.

Technical Expertise:

• Proficient in Singapore’s regulatory frameworks, corporate taxation, financia lreporting standards (SFRS), and GST compliance.
• Experience in handling cash flow projections, transfer pricing, and financial statement preparation

Leadership and Operational Agility:

• Comfortable "rolling up sleeves" to work hands-on with operational details while contributing to high-level strategic decision-making.
• Proven track record in identifying and implementing solutions to address critical business challenges in fast-paced environments.

Only locals need apply. We regret that only shortlisted will be contacted.

Job Description:

1. Monitor bank transactions, assist in cash flow management liquidity, and determine daily cash positions to meet daily operating requirements, while maximizing the use of fund.

2. Manage monthly forecast of payment schedule and payment process.

3. Carry out bank reconciliation, ensuring daily accounts tally as per book and help out with monthly closing of accounts.

4. Handle foreign exchange swap (FX swap) confirmation contract including the checking of details to ensure that everything is in order.

5. Responsible for the document preparation for Letter of Credit application and acceptance.

6. Handle and maintenance of all the custodian bank accounts and all bank credit facilities.

7. Liaise with local and oversea bank for fund settlement, loan arrangement, bank fees, etc.

8. Preparation of management reports and bank queries.

9. Assist in internal and external audit and related matters.

10. Assist in related ad-hoc duties as assigned by management.

Requirements:

1. Bachelor's Degree in Finance, Economics, or equivalent.

2. Willingness to learn and the ability to adapt to a changing environment.

3. Excellent team player, independent, and able to work under with minimal supervision.

4. Knowledge of Mandarin and English (verbal and written) is essential, in order to liaise with English/Mandarin speaking clients/stakeholders.

5. Those who can start immediately or within a short notice period will have an added advantage.

Please note that only shortlisted candidates will be contacted.

JOB DESCRIPTION

• Record all incoming receipts from various channels into the accounting system.
• Reconcile receipts with customer accounts to ensure proper allocation.
• Prepare and issue official receipts for all payments received.
• Ensure all receipts are correctly matched with the invoices.
• Handle the processing of credit card payments and ensure deduction in accordance with the payment terms.
• Handle insurance premium refund to the policyholders.
• Perform reconciliation of receipts with the bank statements.
• Maintain detailed records of receipts including supporting documentation.
• Liaise with agents on any payment-related inquiries.
• Handle and resolve discrepancies related to receipts.
• Any other ad hoc duties

QUALIFICATION AND SKILLS

• Education: Minimum Diploma in Accounting or related field.

EXPERIENCE

• Minimum 1 year of experience in accounting or similar role.
• Experience in handling receipts or accounts receivable is preferred.

Grant Thornton is a global professional service network of more than 73,000 people in over 150 markets. Our team in Singapore is growing rapidly – and we know this success is made possible by our people. That’s why we make sure our people have the right tools and environment to thrive.

Each individual at Grant Thornton Singapore is empowered to be themselves within an inclusive team. Our supportive structure gives our people the autonomy to shape their careers and drive positive change the firm. It’s an exciting time to join us as we grow with organisations of all sizes and industries to create change in Singapore, across the region and in the world.

Responsibilities

• Process Expense Sheets and ensure that they are submitted and approved to finance timely
• Put up expense sheets for monthly payroll disbursement
• Perform quarterly AP SOA reconciliations
• Follow up outstanding AP invoice matter
• Posting of vendors’ invoices into the correct general ledger
• Prepare monthly Budget Vs Actual expenditure report
• Prepare propose list of vendors’ payment
• Updating of vendors’ payment
• Assist in replying enquires from vendors and internal service lines on payment matters
• Assist in month-end closing, year-end closing, quarterly GST returns and audits
• Any other ad hoc duties

Qualifications and requirements

• Minimally completed GCE ‘O’ Level Education
• Minimum 3 years of relevant experience for the above duties and responsibilities stated, especially on processing of AP invoices and replying enquires from vendors on payment
• Must be meticulous and organized individual with a positive working attitude
• Able to work independently with minimum supervision and guidance
• Strong sense of commitment and urgency to meet tight reporting deadlines
• Team player with the ability to perform in fast paced environment
• Ability to confidently articulate business matters to non-financial stakeholders
• Advanced Microsoft Office capabilities, including Excel and Outlook
• Good knowledge of using Xero and TaBs software is an advantage

Responsibilities

Liaise with banks on issues relating to cash management, credit facilitiesopening and closing of bank accounts.

Monitoring and managing bank relationships and liquidity, Co-ordinate andliaising with bank on the company's trade facilities.Manage company bank credit line, execute trade finance related process suchas LC issuance and negotiation.

Manage company bank and broker accounts in SG, including managing dailycapital liquidity risk and execution in financing & treasury process andutilization bank facilities to support trading.

Requirements

Degree in Finance/Banking/Commerce/Maritime Studies or equivalent.

Minimum 2 years of relevant experience in Trade Finance or related works.

Good interpersonal and communication skills.Meticulous, coupled with sense of urgency and responsibility.Proficient in Mandarin to liaise with Mandarin speaking counterparts for jobpurpose.

Description

At OCBC, we do not just merely provide a working space. We create a culture that allows you to flourish. Across the Bank, our leaders encourage fresh ideas, reward continuous learning and most importantly, we care for not just you but also your family. We recognise the passion, creativity, intellect, potential and uniqueness that each individual brings. We see you, the best in you.

As a Mortgage Specialist, you will be responsible for the growth of OCBC mortgage business while providing loan advisory and solutions to meet the property financing needs of customers. You will be provided opportunities to be stationed at showflat for deeper engagement with our business partners. You will identify and maximise sales opportunities, and also proactively build and manage long-term customer relationships with an emphasis on good after-sales service.
Apart from the scheduled duties at assigned showflat on weekend, you will work independently and take charge of your own time planning sales visits and presentations to potential customers.

This role encompasses engagement via cold calling and texting with potential business partners. Progressively you will established your sales network through regular contact with your referral sources. A strong emphasis is placed on sales’ integrity and ability to follow the correct procedure and bank’s policies.

With an emphasis on accurately profiling customers' needs, you will actively promote home loans to customers through alliance and referral by agents, lawyers and developers. You will identify and maximise sales opportunities, and will also proactively build and manage long-term customer relationships as well as provide good after-sales service.

You will work independently and take charge of your own time planning sales visits and presentations to potential customers and progressively build referral base of your very own through regular contact with your referral sources.

Qualifications

You must have a positive working attitude, good customer service skills, bilingual spoken and a high degree of initiative, and should preferably have a degree or diploma with sales experience in the banking and financial services industry.

You must be driven and able to work well under pressure to meet the sales targets, and also be able to commit to work on weekends. Fresh graduates are highly welcomed. Join us, if you would like to kickstart your first step in Banking!

Key responsibilties:

• System Development：Build the regional financial management system.
  Develop and refine financial management processes and foundational policies.
  
• Asset and Fund Management：Oversee regional asset and fund management.
  Establish internal controls and risk warning mechanisms to ensure the safety and integrity of state-owned assets.
  Improve resource utilization efficiency.
  
• Taxation and Audit：Organize external audits and tax filings for regional companies.
  Provide guidance for operational companies within the region on related tasks.
  
• Financial Planning：Conduct financial planning within the region and manage cross-border tax planning.
  Oversee comprehensive budgeting for the region.
  
• Financial Support：Guide accounting and financial management support for national subsidiaries within the region.
  Oversee financial inspections of regional subsidiaries.
  Lead regional financial digitalization and intelligent financial systems initiatives.
  
• Financial Reporting：Manage the preparation and coordination of financial reports (monthly and quarterly) across the region.
  
• Performance Appraisal：Implement regional and national organizational performance appraisals.
  Oversee the execution of performance evaluations for national subsidiaries.

Qualification Requirements

• Educational Background:Bachelor’s degree or higher in telecommunications, management, or related fields.
  
• Work Experience:Minimum of 3 years of relevant work experience.
  Proven experience in enterprise management and team leadership.
  
• Skills and Competencies:Strong analytical, communication, and coordination abilities.
  Proficiency in Mandarin and English for daily work communications.
  
  

Responsibilities:

• Enhance the credit underwriting standards and process.
• Evaluate and approve transactions that are within delegated authority and recommend transactions that are more than the delegated authority for approval at higher levels.
• Ensure credit decisions are sound and reflect the Bank's credit underwriting standards, policies, risk appetite, and meet local regulatory requirements.
• Enhance early warning framework for pre-emptive actions on vulnerable accounts.
• Conduct portfolio monitoring to initiate portfolio action on accounts displaying early warning signals.
• Lead study on lessons learnt on non-performing loans or first payment default accounts
• Support conceptualization development for new credit products suitable for the markets.
• Provide user requirements on credit underwriting or review process in Loan Origination System.
• Provide secretariat support for the Credit Risk Management Committee meeting.
• Coach junior credit approvers and analysts.

Requirements:

• About 5 years of credit experience from banking or financial industry.
• Preferably possess the following complementary work experience in Credit underwriting, Restructuring, Program lending
• Degree holder, preferably in risk management discipline.
• Good inter-personal, communication & writing skills
• Meticulous with strong analytical and problem-solving skills
• Motivated and collaborative team player with ability to consider the broader picture
• Proficient in English and preferably in Mandarin or South East Asia language to communicate with our Mandarin/South East Asian speaking stakeholders
• Proficient in computer applications (MS Office)

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes? Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Develop, determine and recommend acceptable pricing and terms for new business and renewals in line with the company’s designated underwriting authority levels.
• Work with the actuarial teams and where necessary initiate portfolio analysis for the relevant classes of business and take appropriate action given the results of the analysis conducted.
• Execute Underwriting activities and strategies both at local and regional level to achieve both top and bottom line in accordance with prevailing company’s underwriting and treaty guidelines.
• Observe and comply with all requirements such as Underwriting Framework, Risk Management, Operational Risk, and other compliance and regulatory matters.
• Review non-standard or complex risks submission and make underwriting decisions within the underwriting framework.
• Execute an efficient end to end underwriting process and ensuring that the policies are issued in compliance with underwriting guidelines and MAS requirements on data Entry and Accuracy, underwriting details and acceptance limit.
• Plan and implement roll-out strategies for online portal.
• Provide technical advice and support to business units in the respective class of business.
• Execute, support and implement ad hoc projects &/or business initiatives towards achievement of company’s overall future growth

IDEAL CANDIDATE

• At least 4 years of technical underwriting experience in P&C, Financial Lines and Bond LOB
• At least a Diploma in any discipline
• Insurance certification preferred
• Meticulous, have an eye on detail
• Prefer fast and diverse environment
• Competent in MS Office (Excel, PowerPoint, Word)

We regret to inform that only shortlisted candidates will be contacted.

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Provide inputs of strategizing sales and marketing activities to increase sales
• Ensure the IFA marketing spend is within budgets
• Collaborate with training team to conduct regular product and refresher training for the partner
• Undertake event management activities and promotions to engage Management, Sales Directors and advisors.
• Working closely with Internal stakeholders: Product, Compliance, Life Operations Dept. to ensure manual cases submissions and inceptions are within SLA timeline
• Keep abreast of market updates, trends and competitor offerings for the IFA space
• Ensure all incentives campaigns are fulfilled
• Ensure advisors enquiries are promptly answered by BDMs for a good partnership experience

REQUIREMENTS

• Degree or diploma in any discipline
• CMFAS (Module 5, 9, 9A, HI) preferred.
• Self-motivated, independent and results oriented
• Understand IFA business in the marketplace
• Knowledge in sales and marketing
• Good interpersonal and networking skills
• Personable, active listener and team player
• Professional appearance and self-confident

Responsibilities:

• Analyse network traffic patterns, bottlenecks and track performance to identify issues proactively and provide recommendations for network optimization when required.
• Oversee the design and architecture of the network to ensure scalability, reliability, and security.
• Develop and maintain network performance reports for management review.
• Good understanding of network budget planning related to Capex and Opex.
• In-depth knowledge of network protocols, risk management, security standards, and regulatory compliance.
• Active participation during network audits and collaboration with relevant stakeholders.
• Ensure organization's APAC network compliant with rules and regulatory guidelines.
• Establish and enforce network operational and procedures manuals.
• Supervise Network Operations team, review KPI and ensure SLA.
• Manage vendors and service providers including MSA, SA, services level to ensure service reliability and cost efficiency.
• Coordinate with cross-functional teams for network planning and service-related matters. e.g.: DR Drills, Third party risk mgmt., Asset mgmt., Lifecycle mgmt., Privilege Access mgmt., Patch mgmt. etc.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or closely related qualifications with min 5 years of experience as Network Operations Lead or Senior Network Engineer (Planning, Implementation and Operations.
• Min. 8-10 years of experience in network planning, design and Implementation.
• In-depth knowledge of network protocols, risk management, security standards, and regulatory compliance.
• Hands on experience in Network deployment for large enterprise and Datacenter networks.
• In-depth knowledge of IP routing, Switching, BGP, OSPF, SD-WAN, QOS and VPC.
• Proficient with Cisco, Fortinet, Checkpoint, F5 or equivalent.
• CCNP/CCDP, ITIL or equivalent are required.
• CCIE is desirable.
• Excellent written and verbal communication skills, capable of presenting to technical and non-technical audience.
• Prior working experience as an IT professional in banking or financial institution is an advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24802

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Key responsibilities:

• Overall accountable and responsible for delivery of testing services one or more applications and/or projects for Retail Banking

• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing ; Ensure communications with country team for testing and status reporting, conversing in Vietnamese language

• Works with the testing service providers and other stakeholders both group (SG) and country (Vietnam) to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery.

• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.

• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.

• Engages with various stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand.

• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.

• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.

• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.

• Participate and contribute in forums, as required, to drive testing transformation and innovation.

• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.

• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.

• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team.

Key skills required:

• Agile, Hybrid Agile and Waterfall, DevOps
• Testing tool suites like JIRA, TOSCA, UFT/QTP, Loadrunner/Performance Center, ALM / Quality Center, Selenium etc

About the Division/Dept

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

Job Purpose

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

Main Responsibilities

Service Excellence

• Handle incoming calls, emails, and messages from insurance customers promptly, professionally and within the service level agreement (SLA) target.
• Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
• Provide accurate information about insurance products, coverage, and claims processes.
• Address customer queries, concerns, and complaints within the SLA turnaround time.
• Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
• Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
• Ensure customer feedback is communicated and that customer complaints and services are responded to – and recorded where necessary - within the company SLA.
• Retrieve voicemails and follow up with customer with company SLA.
• Support with Customer Retention to achieve company persistency targets.

Documentation and Record Keeping

• Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Report generation.
• Arrange to dispatch of insurance documents including mail enveloping.
• Payment collection for failed customer payments.
• Undertake any other duties as may be assigned.

Requirements

• Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
• Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
• To have at least 2 years of working experience (preferably insurance and/or office work).
• Proficiency in Microsoft Office.
• Proficiency in English. Chinese an advantage.
• Excellent customer-mindedness with good interpersonal and communications skills.
• Independent, meticulous, organised and able to multi-task efficiently.
• Works well in a team environment.

Context:

• The Analyst will handle Application Support activities.
• Provide support for Olympic (Core Banking) and related interfaces and systems.
• Play a major role in handling Incidents, BAU service requests, and end-user queries.

Job Description:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.
• Assist on DR, BCP exercise and patching cycles

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• At least 7 years of experience in Banking industry as an IT Production L1/L2 suppor
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus
• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus
• Excellent verbal and written communication skills and can interact with a diverse group.
• Proactive, positive attitude and desire to work as a team and help the team to achieve its objectives.
• Singapore core applications preferred.

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Key Responsibilities:

Team Leadership:

• Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.
• Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
• Lead by example through active participation in sales calls and customer interactions.
• Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.
• Recruit high potential team members and ensure they are well-equipped to meet their targets.

Sales Management:

• Take ownership in leads assignment, leads generation.
• Develop and implement effective sales strategies and campaigns.
• Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.
• Oversee budget, ensuring effective allocation of resources and adherence to financial targets.
• Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.
• Responsible in generating management reports, team’s commission statement.
• Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.
• Ensure compliance with relevant laws, regulations, and company policies during telesales activities.

Customer Interaction and Issue Resolution:

• Handle escalated customer inquiries and complaints in a professional manner.
• Ensure exceptional customer service delivery and maintain high customer satisfaction levels.

Training and Development:

• Mentor team members on closing techniques, product knowledge, and company policies.
• Define training needs and measure training effectiveness.
• Hands-on in developing and fine-tuning sales scripts.

Collaboration:

• Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.
• Provide customers feedback to CX team and management for solutions and identify improvement initiatives.
• Ad-hoc participation in roadshows to close sales on-site as and when required.

Requirements:

• 7+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.
• Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.
• Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.
• Strategic thinker with excellent organisation skills.
• Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.
• Excellent managerial skills with a knack for building rapport and influencing others.
• Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.
• Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.
• Analytical mind-set with the ability to interpret sales data and make data-driven decisions.
• Bachelor degree in Business, Sales, or a related field.
• Certified with BCP and PGI is a must.

Roles & Responsibilities:

• Manage Channels, Client Lifecycle & Compliance testing across the platform.
• Work with IT Project Manager, System Analyst, Business Analyst, and testing vendor to define and agree on testing strategy, scope and coverage.
• On board new test resources and ensure appropriate planning is done.
• Manage testing vendor team and handle statement of work.
• Support testing team throughout test cases design and execution of test cases.
• Review test scenario and test cases created.
• Co-ordinating with various teams to ensure testing schedule and deadlines are met.
• Reviewing deliverables such as Test cases, Test plans, Requirement Traceability Matrix, Closure reports, daily and weekly status reports.
• Track and manage defects throughout the test period until closure and sign off for the SIT, UAT, Regression and performance testing.
• Monitor progress of test execution to ensure meeting testing timeline.
• Ensure all of testing deliverables are met and the OCBC procedures and processes are adhered too.
• Conduct Defect management meeting with development vendors/internal teams and UAT users.
• Solution upcoming projects to provide the testing cost for those initiatives.
• Planning, monitoring, and control of all testing activities and tasks.

Qualifications

• Proven working experience in test delivery with 10+ year of relevant experience in banking and Finance, with 5+ years of Test Management experience.
• Strong testing domain in Client onboarding for Wealth Management and MSCRM experience is a MUST and the candidate needs to have the skillset listed in table below:

Skillset

Domain and Product Knowledge

• Extensive working Knowledge on Client lifecycle (Client Onboarding, Client Maintenance, Account Mandates, Client Periodic Reviews, Account Closure) is required.
• Comprehensive knowledge on Compliance requirements for Private Banking customers (Name screening, Risk scoring, Client Suitability Reviews, Source of Wealth validation, AML, Suspicious Transaction reporting) is required.
• Comprehensive knowledge on interfaces involved in supporting the Private Banking customers and accounts services.
• Comprehensive knowledge on MSCRM. Is required
• Extensive knowledge on Digital Channel implementation (Web, and Mobile) for Front Office users, IAM users and Clients.
• Comprehensive knowledge on Client Reporting and Regulatory Reporting.
• Good knowledge of SDLC processes, testing methodology and different types of testing.
• Strong domain knowledge in Client Lifecycle Management Digital Channels is a MUST
• Familiarity of testing tools such as JIRA, Confluence etc.
• Experience in a wide variety of testing efforts, techniques, and tools.
• Good vendor management skills and proven experience in stakeholder management.
• Experience in resource management and leading the team.
• Excellent communication (spoken and written) skills, able to work independently and as a team player.
• Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree is a plus.
• Relevant certifications (e.g. ISTQB Certified Test Manager) are highly desirable.

Overall Role Purpose:

• Working within the Group Data Science, you will leverage huge volumes of Structured and Unstructured data to solve real business problems across the OCBC Group.
• You will work closely with business to understand their problem statements and transform them into ML and AI challenges when needed.
• You will work on a variety of problem from traditional AI and Machine learning to Generative AI problem when needed.

Responsibilities:

• Work with business leaders across OCBC Group to identify opportunities for leveraging big data and Data Science to drive value for our customers and business.
• Develop and maintain machine learning/deep learning models to achieve the desire business outcomes – such as State of the Art Reinforcement learning system or RAG.
• Develop and maintain models in production. Set up controls and monitoring for the models.
• Use MLOps processes and tools to monitor and refine Production model performance and accuracy.

Specific Knowledge:

• 2 years+ of experience manipulating data sets and building statistical models, ideally with a Master’s or PhD in Statistics, Mathematics, Computer Science or other quantitative field.
• Strong programming experience, with solid understanding of software engineering design patterns and best practices.
• Experience with big data technologies such as Hadoop, Trino, and Spark.
• Some experience in the use of CI/CD and DevOps tools such as Jira, Jenkins, GIT/Bitbucket.
• You have a passion for AI and ML, and you want to learn more everyday

Communication & Soft Skills:

• Ability to execute in a fast-paced environment.
• Creativity to see possibilities within the data & translate into compelling stories, decisions, and actions for non-technical business users.
• Strong communication skills and drive to deliver business benefits in the real-world.
• Genuine drive to learn and master new technologies and techniques.

Responsibility

• Analyze and handle Motor insurance claims within turnaround time
• Adopt proactive approach to evaluate and negotiate the resolution of claims, while mitigating damages to achieve cost-effective claim outcomes
• Obtain reserving, settlement and payment authority in accordance with authority level
• Resolve claims settlement disputes using various mechanism such as arbitration and mediation (if any)
• Manage appeal process for rejected claims
• Detect potential fraudulent claims
• Manage customer communications on claims matter
• Conduct regular files review and reserve monitoring
• Exercise good claims management to achieve target claims result

Requirement

• At least Diploma and above
• Possess BCP, PGI and ComGI
• At least 1 year of relevant claims assessment experience
• At least 5 years of relevant claims assessment experience (for Senior Position)
• Proficient in Microsoft Office
• Team Player
• Good communication, problem-solving, analytical and negotiation skills

JOB PURPOSE

• To provide administrative support for marine underwriting in the Korea Market. Support for Non-marine administration may also be required as needed.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to, the following:

• Monthly Closing: Coordinate between underwriters and the processing administration team to ensure policy documents' accurate and timely production.
• Adverse Checking: Review and verify data provided in the slip or email from brokers before data entry.
• Data Entry: Input data from signed contracts into Excel spreadsheets, consolidate the information, and provide it to the processing administration team for further processing.
• Data Maintenance: Maintain and update records, schedules, and statistical data to ensure accuracy and accessibility when needed.
• Translation: Provide basic translation support for underwriting information written in Korean for administrative purposes.
• Liaising with Intermediaries: Coordinate with intermediaries regarding invoice issuance and renewal updates.

QUALIFICATION

• Basic Degree/Diploma in Business, Business Administration, Data, or Statistics related fields.

EXPERIENCE

• Proven experience in administrative tasks with a solid service-oriented mindset.
• 1-2 years of experience in office administration or related roles.
• Strong time management skills and the ability to prioritize tasks effectively.
• Meticulous attention to detail, particularly with numerical data.
• A diligent and persistent approach to completing tasks thoroughly and efficiently.

SKILLS

• Candidate should be comfortable and confident in Korean Language (Written and Spoken)

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Responsible for underwriting new and existing Marine Cargo, Marine Hull and Freight Forwarders/Bailees Liability to achieve profitability
• Develop and grow marine portfolio by generating new business within guideline and delegated authority
• Responsible for managing relationship with intermediaries/partners to achieve the company goals
• Established clients/broker relationships
• Familiar with marine clauses, terms and conditions
• Demonstrates analytical skills, effective communication, negotiation and interpersonal skills
• Provide training to clients/intermediaries on on-line policy issuance
• Ability to provide technical advice to clients/intermediaries/internal stakeholders
• Presentation/training to intermediaries and internal stakeholders
• Able to work independently
• A team player
• Adhere to Underwriting guidelines, Compliance and Risk Management
• Provide guidance and coaching to support staff
• Meticulous, have an eye on details
• Self-motivated, disciplined

REQUIREMENTS

• Minimum 5 years’ experience handling Marine Cargo/Marine Hull/Freight Forwarders/Bailees Liability
• Knowledge of Marine insurance processes and policy wordings would be advantageous
• Proficient in MS Words, Excel, Powerpoint
• Possess at least the certificate in General Insurance (CGI) or any other equivalent qualifications ie AAII, ACII

At OCBC we are constantly on the lookout for exceptional individuals to join our team. As Singapore’s longest established local bank, we have a global network of more than 450 branches and representative offices in more than 15 countries and territories. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. If you have passion, drive and the will to succeed, rise to the challenge today!

As a Premier Banking Relationship Manager, your roles & responsibilities will include:

• Actively acquire and prospect new Premier Banking Offshore customers from the North Asia market (with a focus in Taiwan).
• Strong network in the Taiwanese community to hunt and grow customers in respective market.
• Develop and strengthen their relationships with the Bank in accordance with relevant business goals.
• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing affluent customers through professional consultative financial analysis.
• Up-sell, cross-sell and provide regular market information updates and trend analysis to these customers.
• You will also ensure superior customer service and contribute to the overall customer experience of Premier Banking.

Requirements:

• You should have minimum 5 years of sales experience in the banking and financial services industry, preferably in managing the affluent segment, and show consistent sales performance.
• You must have experience in covering the North Asian markets with a focus in the Taiwan market.
• Recognised university degree and possess CMFAS certification (RES1B, RES2B, RES5, CM-EIP, CM-SIP, M8, M8A, M9, M9A, HI).
• Sound knowledge of banking products and services including investment products such as unit trusts, bancassurance and treasury products.
• Multi-lingual and must be able to communicate effectively with Mandarin-speaking customers.
• You exhibit strong interpersonal, communication skills and good at tele-consulting.
• It is essential for candidates to be creative and possess the initiative, drive and ability to work independently and in a team.
• You have the drive to succeed and is focused and disciplined to achieve the sales quota and revenue.
• Willing to travel for business.

Specialist Recruitment Consultant – Accounting, Finance & Strategy

Why This Role is for You:

Join a dynamic team at Kerry Consulting, where excellence is our standard and innovation is our driving force. Since 2003, our Commerce Finance & Strategy (CFS) Practice has been at the forefront of recruitment, with a team of Big 4 Chartered Accountants and seasoned finance professionals who are passionate about connecting top talent with leading organisations.

As a key player in our CFS team, you’ll be instrumental in shaping the future of accounting, finance, and strategy roles across a range of industries. With the demand for executive search services booming, this is your chance to step into a role that offers both challenge and reward.

Your Role:

• Talent Advisor: Guide clients on strategic talent acquisition and management within accounting, finance, and strategy functions.
• Career Advisor: Provide candidates with tailored career advice, from evaluating aspirations to managing offers and onboarding.
• Business Development: Identify and cultivate new business opportunities, build strong client relationships, and expand your portfolio.

What We’re Looking For:

• Experience: Minimum of 3 years in a relevant field, with a preference for backgrounds in fast-paced industries like commodities or Big 4 firms.
• Skills: Highly driven, entrepreneurial spirit, exceptional communication, and a knack for relationship building.
• Traits: Thrive in a collaborative, integrity-driven environment with a passion for influencing and strategising.

Why Kerry Consulting?

• Leadership: As Singapore's premier Search & Selection firm, we boast a team of unparalleled expertise and a vast network across the ASEAN region.
• Impact: Work with some of the world's leading companies and financial institutions, and contribute to positive, long-term outcomes.
• Culture: We emphasise "Returning the Human to Resourcing," valuing personal connections and impactful solutions.

Multiple industry focus options available including Energy & Commodities, Consumer & Retail and more!

Ready for the Challenge?

If you’re a seasoned recruiter looking to elevate your career, a business professional ready for a new adventure, or simply curious about a career switch, we want to hear from you!

Hear from our consultants who have made the switch: Explore their experiences

Apply Now: Send your resume to Gemma Whelan at [email protected]. Please note, only shortlisted candidates will be contacted.

About Kerry Consulting:

Headquartered in Singapore, we have been leading the search and selection landscape since 2003. Our team is renowned for its expertise and is among the largest in the ASEAN region. We are dedicated to delivering exceptional results for both clients and candidates.

Licence No: 16S8060

Registration No: R22110337