This position is part of the Rooms Management Team and reports to the Front Office Manager. This position will be managing the overall guests’ experience overlooking and with direct responsibility of Guest Experience and Concierge. He/She will have to ensure that the highest levels of hospitality and service are provided with respect at every conceivable touchpoint and from pre-arrival, arrival, stay-over, departure and post-departure experiences within the hotel. The experience provided by the team in his/her subordination will be the first and last impression of the Hotel.

Responsibilities

• Assist Guest Experience Manager and handles the tracking of service issues.
• Responsible for recognition and engagement of our most valuable guests through delivery of the highest quality stay experience. • He/she manages and coordinates all aspects of guests’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanism.
• Review Revinate performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set Revinate goals and regularly compare and communicate variances.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Establish Guest Experiences work groups and committees and co-chair monthly Guest Experience leadership team meetings.
• Work with HR Training Manager in planning and preparing operational guest service training programs. Work with and support Front Office, Housekeeping, & F&B Departmental trainers in training programs.
• He/she directs, implements and evaluates quality of products and services provided to guests.
• Work with Loyalty Program Team to make certain that there is an effective communication and delivery of My Millennium benefits program.
• Analyse, recommend and implement improvement initiatives and innovation.

Qualifications/Experience

• Diploma in Hospitality/Hotel Management
• 5 years of operational experience in a luxury hotel preferred Advanced knowledge and use of Opera PMS

Key Competencies

• Ability to inspire associates to perform their work scope with a high level of quality and integrity Ability to manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happens Coordinate, communicate and get buy-in from the different stakeholders at various levels Ability to create and lead a guest-centric culture at the property Act as a role-model and inspire behavioral change Be able to lead and foster innovation, appreciate technology and utilize to simplify systems/processes

Be part of an established, exciting and expanding Group of F&B company with multiple brands and concepts. Eatz Catering Services Pte Ltd our flagship brand is a Halal-Certified Full-Service Caterer since 2005. We also have various F&B retail concepts.

• Responsible for Operational Leadership of Catering & Restaurant
• Responsible for the delivery of the overall operational Metrics & Sales Targets
• Responsible for Daily Front-of-the House (Deliveries/Restaurant) and Back-of-the-House Restaurant (Kitchen Operations)
• Set and Review Quality Performance Standards of Services and Products. Regularly review product quality
• Constant pursuit to Deliver Service Excellence to Maximize Customer Satisfaction.
• Execute and Manage Crisis Management plan effectively when the situation arises.
• Manage and Execute Human Resource (HR) management of FOH & BOH.
• Manage supply chain resources and ensure accurate inventory.
• Manage restaurant’s brand image and marketing activities. Promote the brand in the local community through multiple channels e.g., word-of-mouth, restaurant events, social media campaigns, advertising and co-branding. Recommend ways to reach a broader audience.
• Control operational costs, identify measures to cut waste and maintain efficiency metrics.
• Maintain and Conduct Hygiene Audits ensuring compliance with regulatory requirements
• Maintain and Conduct Safety/ESG Audits to ensure exceeding compliant standards.
• Manage & Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Research, and onboard new vendors, services, products to improve productivity to maximise efficiency and cost.
• Implement policies and protocols for Business Continuity to maintain future restaurant operations.
• Work with other HODs to ensure company performs efficiently in all aspects of the business.
• Reports to the CEO of Eatz Group Pte Ltd and perform other tasked as assigned by the directors.

Requirements:

• Experienced in an F&B Establishment is must (Catering preferred)
• Possess Good Communication Skills, Be Meticulous, Always Accurate Results Driven
• Strong, Good & Strategic Leader with Entrepreneur-like spirit
• Quick-Thinking, Versatile to be able to Solve Problems & Deliver Results
• Highly-Motivated & able to Work Independently
• Flexible in working odd-hours where necessary for large scale events.
• Strong Desire to own projects and exceed beyond expectation
• Possess a Diploma / or Trade Certificate in Relevant Discipline
• At least 10 years’ Experience in Catering will be an advantage
• Strong Command: MS Word/Excel, ERPs etc
• Possess a Valid Class 3 Licence

Job Info

• Work in a Pleasant Working Environment
• Work Location: Bedok Industrial
• Annual Wage Supplement Entitlement

Attractive Renumeration commensurate with your experience and qualifications

Please email updated resume to [email protected] and/or WhatsApp to 9857-9292 with:

• COVID Vaccination Status (No of jabs, and/or COVID+ before/when?)
• Last Drawn Salary
• Expected Salary
• Earliest Availability to Start Work
• Earliest Availability to Attend Interview

Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

Job Responsibilities

• Handle and manage full sets of accounts
• Perform month end and year end closing process from preparing journal to management account report, and report to management on timely basis
• Perform data entries, prepare and assist in day-to-day operation in accounting
• Perform accounts payable, verify invoices, and related documents submitted for payment process
• Perform account receivable, ensure all jobs are billed, send monthly SOA to clients
• Responsible for precise accounting records for company's operations
• Prepare quarterly GST report
• Liaise with external auditors, tax agent, government agencies etc for statutory filing
• Ensure compliance with accounting standards and tax regulations
• Enhance existing accounting processes, internal controls, and procedures for optimal efficiency and compliance
• Perform costing analysis, identifying and highlight areas of improvement to improve overall margin
• Assist with forecasting and budgeting exercises
• Ad hoc duties when required

Requirements

• Degree in Accountancy/Finance/CPA/ACCA
• At least 5 – 8 years of experience in the full spectrum of financial and accounting
• Proficient in accounting software and Microsoft Office
• Knowledge in International Financial Reporting Standards (IFRS) and Singapore Financial Reporting Standards (SFRS)

About our client: Our client is a leading global engineering and project management consultancy embarking on large-scale infrastructure and environmental projects.

*Please note that this role will be hired on a long-term contract to support our client's project.

About the role:

· Assist the Chief Resident Engineer (CRE) to oversee the construction and commissioning of the works, including processing claims from the Contractor such as progress payments, variations, and requests for extension of time.

· Oversee and coordinate the work between the Design Team and Contractors, for ensuring consistency in scheduling, cost controls, documents controls and implementation of quality assurance programmes, and ensuring compliance with contract specifications.

· Review and update of the Contractor’s schedules showing the status of all projects as well as cost status for all contracts.

· Managing the quality assurance and safety requirements, and also the Consultant’s site supervision team.

About you:

· Possess a relevant Engineering Degree or equivalent certificate.

· At least 15 years of construction experience, of which at least ten (10) years shall be in managing the construction of large used water/water treatment plant projects construction contracts of similar size and complexity.

· Good communication and supervisory skills.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Manager Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.

About our client: Our client is a leading global engineering and project management consultancy embarking on large-scale infrastructure and environmental projects.

*Please note that this role will be hired on a long-term contract to support our client's project.

About the role:

· Represents the JV at meetings with Client, Contractors relating to contracts and claims.

· Advises the Project Director (PD), Deputy Project Director (DPD), Construction Manager and Client Officers on contractual aspects of the Conveyance contracts.

· Provides oversight and guidance to the Lead Quantity Surveyor (LQS) on the overall contractors’ progress claims and variation orders, interim valuation and payment, Client’s Programme

budget and cost control, and the settlement of final accounts.

· Provides guidance and advice to the QS and RSS teams towards the quality and consistent

management and administration of their respective contracts.

· Conducts overall reviews of the quantity take-off measurements performed by JV’s Lead Quantity Surveyor (LQS) and Quantity Surveyors (QS).

· Prepares monthly progress reports on the status of contracts, progress claims, variation orders,

Client’s budget and insurance claims.

· Assists in the revision of Contract position papers.

· Reviews the Conveyance contractors’ submissions about variation works and claims including Extension of Time, Loss & Expense, etc.

· Supports the PD/ DPD in meetings with contractors, detailed design consultants and Client’s Project Team relating to contract matters.

· Attends the monthly Progress Meetings with Contractors and the Board.

· Represents the JV in Client’s meetings with the other Client departments, government agencies and stakeholders, as required.

· Maintains awareness of the statutory building regulations and the different building contracts in

current use, e.g. PSSCOC, SIA, FIDIC, etc.

· Establishes client’s requirements and undertake feasibility/ budget studies, cost analyses, as

required.

· Leads in the preparation of tender documents for client’s calling of tenders and pre-tender

estimates, including specifications and Bills of Quantities.

· Leads in tender exercises for contracts including clarifications, evaluations, interviews and

the award of contracts.

· Analyses tender outcomes and leads in the preparation of evaluation reports for client.

· Any other duties as and when assigned by the PD/ DPD/ JV PMT.

About you:

· Degree in Quantity Surveying or relevant field.

· Minimum 10 years of working experience holding similar appointment.

· Shall have the relevant working experience in civil engineering works, focused on water and wastewater infrastructure preferred, to prepare the tender documentation for the project.

· Shall be proficient and have the necessary skills and expertise in drafting of specifications and Bill of Quantities for the construction works.

· Extensive knowledge and experience in standard form contracts used Singapore Public Sector e.g. PSSCOC (Public Sector Standard Condition of Contract) etc.

· Good communication skill and writing ability.

· Meticulous in work with analytical skill in problem-solving.

· Highly motivated and independent.

· A good team player with ability to meet tight deadlines.

*Please note that only shortlisted candidates will be contacted.

EA Name: Kingsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg No: R1325507