Operations Supervisor Job Description Template

We are looking for a detail-oriented individual to join our team as the operations supervisor. The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.

To be successful as an operations supervisor, you should be result-oriented with excellent organizational skills. Ultimately, a top-notch operations supervisor has excellent leadership, project management, and administrative management skills.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Operations Supervisor Requirements:

• A high school diploma or GED.
• A bachelor's or associate's degree in operations management or business management may be advantageous.
• Proven work experience in the relevant department.
• Experience in implementing operational processes.
• Good working knowledge of operational procedures and policies.
• Strong project management, administrative management, and organizational skills.
• Excellent leadership and decision-making skills.
• Great communication and interpersonal skills.

Production Supervisor Job Description Template

We are looking for a production supervisor that has excellent multitasking abilities. The production supervisor is responsible for increasing productivity with innovative methods and motivating staff to perform better.

To be successful as a production supervisor you must be goal-oriented and methodical. A good production supervisor keeps up to date with new innovations in production and ensures that health and safety laws are followed.

Production Supervisor Responsibilities:

• Hire and train employees.
• Maintain the production schedule.
• Evaluate production efficiency.
• Determine the quality of goods before shipping.
• Ensure that health and safety laws are followed.

Production Supervisor Requirements:

• A degree in mechanical engineering or related field.
• 4 years' of manufacturing experience.
• Excellent interpersonal and communication skills.
• Excellent time management skills.
• Ability to multitask.
• Knowledge of health and safety regulations.

• To supervise and coordinate the activities and work of the Junior Captains and Captains
• To supervise a station and ensure that standards are maintained at all times
• To personally coach, train and develop the F&B service team members to ensure good food and beverage knowledge, sequence of service delivery
• To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets
• To continuously collect feedback from guests and report it back to the Management
• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Contribute to meet and maximize the monthly revenue budget for the respective outlet
• Execute outlet operations including food and beverage promotions, customer service and inventories
• Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service
• Assist F&B Management in monitoring labor, inventory
• Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
• Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
• Responsible for training team members for their responsibilities during all meal periods and events
• Assist the F&B Management in all kitchen efforts, staffing and inventory controls as assigned
• Assist in the execution of the strategic plan including forecasting, budget management, profit and loss accountability, cost control and inventories
• Conduct inventory for par levels of food, beverage and paper supplies. Assist in establishing methods for inventory control and adhere to purchasing procedures
• Ensure proper maintenance, cleaning and operation of the outlet and service equipment
• Perform all other duties assigned by the Manager

Requirement:

• 2 years of experience in banquet servicing is preferred

• Ensuring teams work together to deliver quality work to strict deadlines.
• Monitoring construction processes, and providing training and team building sessions are required.
• Ensuring adherence to health and safety regulations at all times.
• Performing equipment, material, and routine site inspections.
• Scheduling regular meetings with vendors, site inspectors, managers, and staff.
• Writing up reports, budgets, project plans, and presenting them to relevant stakeholders.
• Working closely with architects and other professionals.
• Staying up-to-date with safety codes and advancements in construction.
• Assisting with the recruitment and training of new staff.
• Processing paperwork and traveling to multiple sites as required.

• Salary: $2, 500 - $3, 500
• Working Days: Mon - Friday, 8.30am – 5.15pm
• Location: Office - Kwong Min Road (Boon Lay) | Travel to site if required

Operational Support:

• Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution.
• Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency.
• Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle, recommended parts replacement.
• Document any parts that were replaced during PM or on Ad-Hoc Basis
• Update the equipment list monthly during the execution of Preventive Maintenance activities
• Ensure that end-end process of procurement of require Parts for maintenance is ordered.

Customer Relationship Management:

• Assist in maintaining strong relationships with customers, dealers, and distributors.
• Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans.
• Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of Commercial Kitchen Equipment.

Team Management:

• Assist in training technicians as necessary to meet workload demands and quality standards.
• Supervise and manage a team of service technicians and in-house subcontractors.

Contract Management:

• Support in managing contract commitment in terms of KPI (Critical Equipment Reliability; CM Completion Rate; PM Completion Rate, Emergency Response SLA; Hygiene Audit; Compliance to Fire Safety, WSH, GRA and Security Access Requirement; Service Quality Survey).

Health, Safety, and Compliance:

• Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team.

Performance Metrics:

• Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins.

Requirements:

• Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• With experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• With understanding of EH&S standards and practices.
• With experience in conducting training sessions for technicians, customers, and dealers/distributors on Commercial Kitchen Equipment

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Ensuring teams work together to deliver quality work to strict deadlines.
• Monitoring construction processes, and providing training and team building sessions are required.
• Ensuring adherence to health and safety regulations at all times.
• Performing equipment, material, and routine site inspections.
• Scheduling regular meetings with vendors, site inspectors, managers, and staff.
• Writing up reports, budgets, project plans, and presenting them to relevant stakeholders.
• Working closely with architects and other professionals.
• Staying up-to-date with safety codes and advancements in construction.
• Assisting with the recruitment and training of new staff.
• Processing paperwork and traveling to multiple sites as required.

• Assist and support Project Manager, Site Manager and Site Coordinator in handling and monitoring the progress of project.
• Attend to public feedback and site co-ordination work assigned by Project Manager, Site Manager and Site Coordinator.
• Manage workers, liaise and coordinate with clients and sub-contractors.
• Ensure compliance to WSHA, safe work procedures and maintain good house-keeping.
• Carry out site work in accordance construction program.
• Establish day-to-day project schedules and ensure project progress is on track.

Responsible for all issues concern on site or ad-hoc duties as and when directed.

Hours : Monday – Friday, 8.45am - 5.15pm

Salary : S$3500 - S$3800

Location : Central

Duration : 1 year contract (convertible / renewable)

Job Responsibilities

• Settlement arrangement (T/T, GIRO, Cheque issue etc.)

• Journal entries input for settlement.

• Non-trade payment workflow arrangement.

• Input of daily loan transactions in SAP and prepare interests settlement workflow.

• Enhancement of internal control and optimization for business processes by continuous review of current process and system utilization.

• Maintain stable daily operation by supporting other colleagues, other AP offices and affiliates.

• Other finance related issue and administrative work.

• Any other tasks as assigned.

Requirements

• Diploma in related field

• Knowledge of SAP is an advantage

• Strong attention to accuracy and detail.

• Possess good presentation and problem-solving skills

• Possess effective communication skills and open-mindedness for good team player.

• Able to meet tight deadlines.

• Highly energetic, self-motivated and positive work attitude with high integrity.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO Mobile.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy : https://www.persolkelly.com.sg/policies.

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If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

EA Reg. ID: R22109658 (Teng Yong Yao)

EA License No.: 01C4394

Finance & Admin Executive

Monday to Friday | 9am to 6pm

Basic Salary: $2500 - $2800 +AWS+PB

Address: Clementi

Requirement

• Diploma in a relevant discipline
• At least 1 year of relevant Finance/accounting experience

Responsibilities

• Obtaining information from donors / team members, data entry of donor particulars, and issuance of tax deduction receipts / thank you letters to donors.
• Reconciliation of bank statements, petty cash balance and stock of groceries / vouchers
• Preparation of payment vouchers and other finance-related matters
• Maintaining proper filing of finance and admin records to facilitate year-end audit process
• General office admin work such as facilities management (e.g. follow-up with air-con servicing and pest control vendors), office supplies (e.g. stock-take and ordering new supplies)
• Other duties as assigned by the Finance Manager or CEO

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Budget controlling

- Manage all subsidiaries under the region to achieve financial target

- Liaise with BUs for sales and profit improvement

- Reporting for the visibility of business performance to management and BUs

- Identify management and business issues and propose for solution from FAD perspective

- Support the Mid-term plan by communicating with BUs

Inventory and AR improvement

- Liaise with business for inventory to achieve the target

- Liaise with all subsidiaries to achieve AR target

- Initiate to develop and implement operational rule and tools

Cooperation with headquarter in Japan

- Establish a good relationship with Japan headquarters for better cooperation.

- Reporting the financial numbers and provide analysis to Japan headquarters in a timely manner.

- Understand Japan headquarters’ direction and deploy it to the region

Requirement

•  Experience in our group budgeting operation for more than 2 years
•  Sufficient knowledge of our entire group business
•  USGAAP/IFRS accounting knowledge
•  Possess good knowledge of business controlling
•  Team management and leadership skill.
•  Knowledge of Microsoft Word, Excel, and PowerPoint.
•  Possess good disposition.
•  Good project management skill.
•  Excellent written and verbal communication in both English & Japanese as this role will need to liaise frequently with headquarters in Japan

Main Responsibilities:

• Reporting to the Financial Controller and working in a team, you will be responsible for the group consolidation and financial reporting, preparing financial statements and annual report for the Group.
• Assist in compiling full set of accounts at a group or subsidiary level and monthly management report
• Review and check the validity and accuracy of expenses reimbursement and payment application in compliance with delegation of authority and internal control policy.
• Review the existing workflow and recommend changes if necessary to ensure effective and efficient information transfer between South East Asia (SEA) and headquarter finance teams.
• Perform budgeting, forecasting, financial analysis and investigate any anomalies and variances found.
• Prepare/review sales and purchase invoices and check balance with vendors/customers.
• Review and provide feedback on sales and purchase contracts, receivables, budgets and performance estimates.
• Liaise with external auditors / consultants on interim / annual audit and tax filing.
• Ensure effective internal controls in relation to financial reporting are in place, identify continuous improvement opportunities and execute the change management process.
• Implementation of SAP

Requirements:

• Degree holder in Finance, Accounting or equivalent professional qualifications
• CPA/ACCA or equivalent certification.
• Minimum 10 years of relevant accounting experience, with experience acquired in Big 4 and/or listed company is an advantage.
• Familiar with group accounting policies, tax requirement and internal control procedures. Experience in US GAAP and Sarbanes-Oxley Act compliance is an advantage.
• Experienced in SAP S/4HANA preferred
• Self-motivated and high degree of initiative, high level of integrity with a strong sense of urgency

Job Description:

• Assist in the management of daily operations
• Provide good communications in sales to customers
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Assist Store-in-charge in compiling monthly report.
• Assist Store-in-charge in completing and submitting documents in accordance to deadlines/instructions.
• Training new staff members and scheduling shifts.
• Ensuring overall cleanliness of outlet
• Keep track of inventory and order supplies as needed
• Other ad-hoc tasks as delegated by the company
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, etc.
• Ensure all POS/VM materials and other collaterals being displayed at the shop floor are up-to date and displayed according to a standard visual merchandising standards
• To investigate on any stock variances
• Ensure team members follow the company policies and procedures
• To train retail associates on customer service and product knowledge
• Sports/Outdoor/Travel goods industry

Requirements:

• At least 1 year of experience in Retail
• Have good working commitment
• Possess good interpersonal skills
• Self motivated individual to achieve sales target
• Minimum Diploma Level or above
• Good interpersonal and communication skills
• Friendly, organized, team player
• Working Location: 6 Eu Tong Sen St, Clarke Quay Central, Singapore 059817
• Job Types: Full-time, Permanent
• Salary: $2,600.00 - $3,000.00 per month
• Work Schedule: 5 days’ per week

Benefits:

• Employee discount
• Commission pay
• Performance bonus
• Training is provided on company products

Finance & Account Executive

• Mon-Fri 8.30AM to 5.30PM
• Tuas
• $3000 - $5000

Requirements:

• Degree in finance, accounting, or a related field.
• Minimum of 4 years in a finance or accounting role and be well versed in handling multiple accounts including construction work in progress accounts.

Job Description and Responsibilities

• Financial Reporting and Analysis: Prepare monthly, quarterly, and annual financial reports. Analyze financial data to identify trends and provide insights for decision-making. Ensure compliance with financial regulations and standards.
• Budgeting and Forecasting: Assist in the preparation and planning of budgets. Monitor and report on budget variances. Develop financial forecasts to support strategic planning.
• Accounting Operations: Oversee daily financial transactions, including accounts payable and receivable. Reconcile bank statements and manage cash flow. Maintain accurate financial records and ensure they are up-to-date.
• Audit and Compliance: Participate in internal and external financial audits. Ensure adherence to financial policies and procedures. Implement and review financial controls to mitigate risks.
• Financial Strategy and Planning: Provide financial insights and recommendations to senior management. Develop and implement financial policies to improve operational efficiency. Supports the GM in strategic financial planning and decision-making
• Team Management: Supervise and train finance assistants. Coordinate with other departments to ensure smooth financial operations, costing and tracking efficiency. Conduct performance evaluations and provide feedback to team members.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Role:

Finance & Account Executive (Tuas / Up to $5000)

• Mon-Fri 8.30AM to 5.30PM
• Tuas Avenue 11
• $3000 - $5000 depends on experience

Requirements:

• Degree in finance, accounting, or a related field.
• Minimum of 4 years in a finance or accounting role and be well versed in handling multiple accounts including construction work in progress accounts.

Job Description and Responsibilities

Financial Reporting and Analysis: Prepare monthly, quarterly, and annual financial reports.

Analyze financial data to identify trends and provide insights for decision-making.

Ensure compliance with financial regulations and standards.

Budgeting and Forecasting: Assist in the preparation and planning of budgets.

Monitor and report on budget variances.

Develop financial forecasts to support strategic planning.

Accounting Operations: Oversee daily financial transactions, including accounts payable and receivable.

Reconcile bank statements and manage cash flow.

Maintain accurate financial records and ensure they are up-to-date.

Audit and Compliance: Participate in internal and external financial audits.

Ensure adherence to financial policies and procedures.

Implement and review financial controls to mitigate risks.

Financial Strategy and Planning: Provide financial insights and recommendations to senior management.

Develop and implement financial policies to improve operational efficiency.

Supports the GM in strategic financial planning and decision-making

Team Management: Supervise and train finance assistants. Coordinate with other departments to ensure smooth financial operations, costing and tracking efficiency.

Conduct performance evaluations and provide feedback to team members.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Job Description:

As a WFH Finance Recruiter at Kairos Global Search, you will play a key role in sourcing, attracting, and placing finance candidates across mid to senior level. This is a fully remote position, offering flexibility to work from home, with a high commission structure based on placements. The ideal candidate should be self-driven, motivated, and eager to excel in the fast-paced recruitment industry. There will be training provided!

Key Responsibilities:

• Source and screen potential finance candidates through various platforms and networks
• Conduct interviews and assess candidates' qualifications and cultural fit
• Build and maintain strong relationships with clients and candidates
• Collaborate with the team to understand client requirements and deliver suitable candidates
• Manage the end-to-end recruitment process, from sourcing to placement
• Keep up to date with industry trends and best practices

Requirements:

• Proven experience in recruitment or talent acquisition is an added advantage
• Prior experience in finance role (CFO, FD, FM) is a plus
• Strong communication and relationship-building skills
• Ability to work independently and manage multiple roles simultaneously
• Driven by results with a goal-oriented mindset
• Proficient with recruitment tools and platforms
• Ability to thrive in a commission-based role

If you are a good fit for this role, kindly send your updated resume to [email protected]

EA Licence No: 23S1615

Finance & Admin Executive

Monday to Friday | 9am to 6pm

Basic Salary: $2500 - $2800 + AWS + PB

Address: Clementi

Requirement

• At least 1 year of relevant Finance/accounting experience

Responsibilities

• Obtaining information from donors / team members, data entry of donor particulars, and issuance of tax deduction receipts / thank you letters to donors.
• Reconciliation of bank statements, petty cash balance and stock of groceries / vouchers
• Preparation of payment vouchers and other finance-related matters
• Maintaining proper filing of finance and admin records to facilitate year-end audit process
• General office admin work such as facilities management (e.g. follow-up with air-con servicing and pest control vendors), office supplies (e.g. stock-take and ordering new supplies)
• Other duties as assigned by the Finance Manager or CEO

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Finance & Admin Executive

Monday to Friday | 9am to 6pm

Basic Salary: $2500 - $2800 +AWS+PB

Address: Clementi

Requirement

• Diploma in a relevant discipline
• At least 1 year of relevant Finance/accounting experience

Responsibilities

• Obtaining information from donors / team members, data entry of donor particulars, and issuance of tax deduction receipts / thank you letters to donors.
• Reconciliation of bank statements, petty cash balance and stock of groceries / vouchers
• Preparation of payment vouchers and other finance-related matters
• Maintaining proper filing of finance and admin records to facilitate year-end audit process
• General office admin work such as facilities management (e.g. follow-up with air-con servicing and pest control vendors), office supplies (e.g. stock-take and ordering new supplies)
• Other duties as assigned by the Finance Manager or CEO

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Finance & Account Executive

• Mon-Fri 8.30AM to 5.30PM
• Tuas
• $3000 - $5000

Requirements:

• Degree in finance, accounting, or a related field.
• Minimum of 4 years in a finance or accounting role and be well versed in handling multiple accounts including construction work in progress accounts.

Job Description and Responsibilities

• Financial Reporting and Analysis: Prepare monthly, quarterly, and annual financial reports. Analyze financial data to identify trends and provide insights for decision-making. Ensure compliance with financial regulations and standards.
• Budgeting and Forecasting: Assist in the preparation and planning of budgets. Monitor and report on budget variances. Develop financial forecasts to support strategic planning.
• Accounting Operations: Oversee daily financial transactions, including accounts payable and receivable. Reconcile bank statements and manage cash flow. Maintain accurate financial records and ensure they are up-to-date.
• Audit and Compliance: Participate in internal and external financial audits. Ensure adherence to financial policies and procedures. Implement and review financial controls to mitigate risks.
• Financial Strategy and Planning: Provide financial insights and recommendations to senior management. Develop and implement financial policies to improve operational efficiency. Supports the GM in strategic financial planning and decision-making
• Team Management: Supervise and train finance assistants. Coordinate with other departments to ensure smooth financial operations, costing and tracking efficiency. Conduct performance evaluations and provide feedback to team members.

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• Mon-Fri 8.30AM to 5.30PM
• Tuas
• $3000 - $5000

Requirements:

• Degree in finance, accounting, or a related field.
• Minimum of 4 years in a finance or accounting role and be well versed in handling multiple accounts including construction work in progress accounts.

Job Description and Responsibilities

• Financial Reporting and Analysis: Prepare monthly, quarterly, and annual financial reports. Analyze financial data to identify trends and provide insights for decision-making. Ensure compliance with financial regulations and standards.
• Budgeting and Forecasting: Assist in the preparation and planning of budgets. Monitor and report on budget variances. Develop financial forecasts to support strategic planning.
• Accounting Operations: Oversee daily financial transactions, including accounts payable and receivable. Reconcile bank statements and manage cash flow. Maintain accurate financial records and ensure they are up-to-date.
• Audit and Compliance: Participate in internal and external financial audits. Ensure adherence to financial policies and procedures. Implement and review financial controls to mitigate risks.
• Financial Strategy and Planning: Provide financial insights and recommendations to senior management. Develop and implement financial policies to improve operational efficiency. Supports the GM in strategic financial planning and decision-making
• Team Management: Supervise and train finance assistants. Coordinate with other departments to ensure smooth financial operations, costing and tracking efficiency. Conduct performance evaluations and provide feedback to team members.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Finance Manager, Up $5K

Duration: 1 Year Contract (Extendable)

Location: One North/ Buona Vista

Working Hours: Monday – Thursday 830am to 6pm

Friday 830am to 530pm

Responsibilities:

Project Master Data Creation & Maintenance

• Create and maintain SAP master data for grants and funds (e.g. WBS, fund, cost centre) in a timely manner upon request from stakeholders and in accordance with Summary of Procedure (SOPs).
• Verify the completeness and accuracy of supporting documents provided by stakeholders.
• Liaise with stakeholders to resolve any discrepancies in master data or documentation.
• Perform closing and re-opening of project codes timely as required to facilitate operations.
• Perform checks on master data, flagging exceptions for follow-up and resolution.
• Ensure projects/grants documentation (e.g. Letter of Awards, variation approvals) are well organised and maintained.

Management Reporting

• Prepare monthly management reports to research and supporting entities.
• Prepare ad hoc financial reports and analysis as requested by management.
• Undertake additional ad hoc tasks as required.

Requirements

• Bachelors in accountancy or finance with 3 to 5 years of relevant experience.
• Experience in audit or FP&A is advantageous
• Proficiency in MS Office application
• Meticulous, organised and possess good communication skills

https://sg.go.persolkelly.com/job/apply/10668

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Assisting Guest Services Manager in managing the hotel call centre (One Connect) daily operations, plays a pivotal role in ensuring smooth operations and exceptional customer service. Supervising and motivating the team, handling escalated customer issues and optimizing One Connect performance to meet or exceed established goals.

Responsibilities:

• Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns
• Resolve escalated issues efficiently and provide appropriate solutions to ensure guest satisfaction
• Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team
• Ensure the team always adhere to company policies, SOPs and acted according to the company code of conducts or employee handbook
• Regularly monitor and respond to guest inquiries received through email, ensuring timely accurate responses. Prioritize urgent matters and delegate tasks within the team to ensure efficient handling of emails
• Conduct regular performance evaluations, providing constructive feedback and recognition for accomplishments
• Develop and deliver comprehensive training programs for One Connect team, focusing on customer service skills, product knowledge, communication techniques, and problem solving abilities. Ensure that the team are equipped with the necessary skills to provide exceptional service to guests
• Provide new hires with on boarding training to familiarize them with One Connect processes, systems and customer service expectations
• Offer ongoing guidance, coaching and support to the team to enhance their performance and identify opportunities for improvement
• Monitor and analyse call centre metrics, such as call volume, average handling time, response time and abandoned rate. Identify trends, implement process improvements and develop strategies to optimize team performance and exceed service level goals
• Fully aware with the Emergency Procedures and One Connect contingency plan in the event of any system down
• Liaise with various hotel areas and departments, including Front Desk, Guest Relations, Concierge & Bell, Reservation, Housekeeping, Food & Beverage, Sales & Catering and others to maintain and to ensure seamless communication and coordination of guests requests and concerns
• To assist with any other duties that may be assigned from time to time by the management

Requirement:

• possess minimum ‘N’ level certification
• Minimum of 2 years of experience in a Call Centre environment, preferably in the hospitality industry
• Previous experience in a leadership or supervisory role within a Call Centre setting
• Able to work rotating shifts including night shift, weekends and/or public holidays
• Experience in handling escalated calls and resolving customer issues effectively
• Familiarity with Call Centre metrics and performance management
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong customer service orientation, with the ability to handle challenging situations with empathy and professionalism
• Excellent organizational and multitasking abilities with attention to details
• Able to work under stress and fast paced environment

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.

• Giving instructions or orders to subordinate employees.

• Ensuring that the work environment is safe, secure and healthy.

• Meeting deadlines.

• Approving work hours.

• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.

• Excellent communication skills.

• Eye for detail and accuracy.

• Reliable, with high integrity and strong work ethic.

• Ability to work as part of a team.

• Professional appearance and attitude.

• Computer literacy.

• Proactive organizational skills.

• High school diploma.

• Ability to keep a positive attitude in a fast-paced environment.

Job Description:

• Contribute to Life Science projects for Antaes Asia clients
• Supervise facility cleaners, ensuring adherence to cleaning schedules and protocols.
• Conduct training programs for facility cleaners to ensure proper execution of cleaning procedures.
• Manage the resources and schedules of facility cleaners to maximize efficiency and maintain compliance.
• Oversee the team’s performance through regular inspections and provide feedback as necessary
• Monitor and manage cleaning inventory levels, including cleaning agents, disinfectants, PPE, and equipment.
• Source and purchase cleaning aids, tools, and production-related items as needed.
• Raise shopping carts for consumables, manage delivery schedules, and perform service confirmations for the department.
• Conduct regular audits of cleaning supplies to maintain inventory control and prevent wastage.
• Provide administrative support to the API department, including:

o Monthly 6S Audits and review.

o New Employee onboarding administrative processing.

o Sourcing and purchase of cleaning aids, tools, production related items

o Consumables inventory management such as raising shopping cart, goods delivery schedule.

o Perform service confirmation for the department.

o Document update and management; training coordination

• Enforce health and safety policies to minimize contamination risk and ensure a safe working environment
• Conduct safety training for cleaning staff on safe handling practices.
• Contribute to the promotion of Antaes services on top of assistance provided to client.

Job Requirements:

• Diploma in Chemical Engineering or equivalent technical related degree is required.
• At least 1 years of experience in working in a chemical or GMP manufacturing environment required
• 3+ years of experience in a cleaning or sanitation role, with at least 1 year in a supervisory capacity, preferably within a pharmaceutical or manufacturing environment.
• Basic proficiency in Microsoft Office tools, especially Word, Excel, and PowerPoint.
• Good organizational skills; systemic and reliable.
• Knowledge of GMP regulations (preferred).
• Basic knowledge of manufacturing consumables management (preferred).
• Proficiency in spoken Mandarin and/or Malay (preferred).
• Excellent organizational and communication skills, with the ability to motivate and lead a team

Position Objective

● Contribute to the Finance team function within AIS & BCS

● Follow department procedures including maintenance and security of financial records

● Accurately & competently coordinate and complete Accounts Payable tasks

Responsibilities

● Daily Accounts Payable (AP) function which includes keying in of Supplier invoices and preparation of payments to vendors

● Ensure purchases and payments adhere to Company policy

● Liaise with internal and external customer in payment related matters

● Problem solving related to 3rd party payment matters

● Monthly Vendor reconciliation

● Prepare Withholding Tax forms for foreign suppliers if required

● Assist in booking of flights and accommodation for Professional Development

● Perform any other duties as assigned

● Assist Finance staff & other designated staff as directed by Finance Manager

It is the job holder’s responsibility to promote and safeguard the welfare of children and young people for whom they are responsible, or with whom they come into contact with and compliance with the relevant Cognita Safeguarding Child Protection Policy and Procedures should be adhered to at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Position Requirements

● Excellent communication skills – oral and written English, numeracy & analytical skills

● Excellent interpersonal skills – dealing with children, adults, staff – persons of different cultures & backgrounds

● Flexible with regards to changing duties

● Capacity to manage several tasks simultaneously, within work deadlines

Qualifications

● Minimum of 3 years working experience

● Minimum of accounting diploma / degree

● Preference for current bookkeeping / accounting experience / debt collection

● Experienced & competent IT Microsoft skills - Word, Excel, databases, email, and Internet

Responsibilities

• Oversee the preparation of financial statements, audit documentation, ESG sustainability reports, and variance analysis to meet reporting deadlines.
• Lead forecasting, budget planning, and cost management while providing actionable financial insights.
• Ensure compliance with accounting standards, corporate governance, and regulatory requirements, including GST, MAS reporting, and SGX announcements.
• Manage liquidity, oversee cash flow, authorize payments, and review reconciliations for accuracy.
• Coordinate with external auditors, tax agents, and bankers for year-end audits and tax filings.
• Develop and implement financial policies, procedures, and internal controls to enhance operational efficiency.
• Identify and drive process improvements in reporting, budgeting, and financial systems.
• Support ad-hoc assignments, including system implementation projects.

Requirements:

• Degree in Finance, Accountancy, or equivalent, with CA, CPA, or ACCA certification.
• At least 5 years of relevant experience working in a Bank or Financial Institution.
• Strong knowledge of SFRS and Singapore tax regulations.
• Advanced proficiency in Microsoft Office, excellent analytical skills, and leadership abilities.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

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