Deloitte Forensic is the pre-eminent forensic practice in Singapore and Southeast Asia and advices local, regional and global clients in the complex areas of Disputes, Discovery, Forensic Analytics, Forensic Investigations (including, fraud, corruption and misconduct), and Financial Crime Advisory.

Role and Responsibilities

As an Analyst, you will be involved in a wide range of projects, including:

• Work with team leads to provide high-quality, professional day-to-day execution engagements

and projects in line with the firm's risk management practices for clients across a wide range

of industries.

• Analyzing large and disparate data to support or refute the facts and allegations of disputes,

investigations, and litigations.

• Work as a team member and contribute to AML projects which includes data preparation,

model design, model development, implementation, documentation, and on-going validation &

optimization of rules/ scenarios.

• Helping clients to assess and leverage new data sources, techniques, and technologies to

improve business processes and compliance.

• Contributing to impactful recommendations on clients’ operating models, including people,

process, technology, and data considerations

• Maintain professional and positive client interactions whilst providing support, including

dealing with ad-hoc queries.

• Supporting projects from other Deloitte Forensic service lines, as and where required

• Contribute to personal and overall team development, through staying up to date with forensic

accounting-related news, and technical and regulatory developments.

• Support Manager/Director in developing marketing collateral, business proposals, and new

solution / methodology development.

• Develop and maintain relationship with strategic (internal and external) service providers.

Requirements

• A university degree in accounting, computer science, information management or related skills

• Demonstrable experience and fluency in three or more of the following technical areas are essential:-

• Strong data manipulation and analysis skills (e.g. SQL, R, Python, Hive, SAS).

• Experience with industry standard RDMS (eg. Oracle, MSSQL, PostgreSQL).

• Database design and development (ie. Microsoft SQL Server or IBM DB2).

• Data loading and ETL solutions (ie. Microsoft SSIS or IBM DataStage ).

• Reporting and data visualisation tools (eg. Microsoft SSRS, Tableau, Power BI, Qlikview, D3).

• Scripting or programming experience (eg. C#, VB.net, Java, Python).

• Experience of text analytics through use of taxonomies, concept searching, machine learning and/or clustering.

• Strong conceptual, analytical, and critical thinking with the ability to dive deep into analytics while also contributing to larger strategic discussions.

• A “can do” attitude with the sense of urgency and the confidence to build problem-solving partnerships with clients and colleagues and set and manage aggressive goals for self and others.

• An ability to present complex quantitative analyses and recommendations to both technical and non-technical audiences, including senior client executives, in a clear, concise and actionable manner.

• Strong writing skills to contribute to proposals and the production of deliverables.

• Accounting knowledge would be beneficial

• Enthusiasm for learning new things and a willingness to teach others.

Responsibilities & Requirements:

The successful candidate for this role is expected to have a strong background in Regression and end-to-end Testing, with a deep understanding of JSON, API, and SQL. Familiarity with financial instruments and entities will be considered a plus.

This role requires an individual who is a fast learner, able to quickly comprehend business requirements and translate them into effective test cases using our in-house automated regression tools.

Skillset (Must have)

• Proven experience as a Software Test Engineer or similar role.

• Proficient in JSON, API, and SQL.

• Experience in regression and end-to-end testing.

• Strong problem solving skill and attention to detail.

• Excellent communication skill.

• Ability to learn quickly and work in a fast-paced environment.

• Experience in writing clear, concise, and comprehensive test plans and test cases.

• Willingness to support BAU operations as needed.

Skillset (Good to have)

• Familiarity with financial instruments and entities.

• Experience with performance testing.

• Knowledge of Agile/Scrum development principles.

• Experience with automated testing tools.

• Understanding of coding and scripting for automation purposes.

• Knowledge of continuous integration and continuous delivery (CI/CD) processes.

• Familiarity with version control systems like Git.

• Knowledge of software QA methodologies, tools, and processes.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

My Client is from an MNC looking for a Workplace IT service Analyst.

Main responsibilities include:

• Get involved in Incident, Problem and Service Request Management
• Provide workarounds and solutions based on Service Level Goals
• In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure corrective actions and testing by other users
• Propose or recommend IM&T Services modifications to reduce user impact
• Refer more complex problems to problem managers or senior level

Minimum experience required:

1) At least 2 years of IT Experience. ***Prior Experience working in MNC's is a plus

2) Knowledge of Microsoft-based operating systems to perform troubleshooting

3) knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory

4) Knowledge of informatics hardware (PC, Printer, scanner, smartphones etc

Interested applicants, please send your updated resume in MS WORD format to [email protected] for faster response. Do include your availability, last drawn & expected salary. Thank you.

Gabriel Liang l R1983062

Direct Responsibilities

As a team member of APS , he/she will:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.

Contributing Responsibilities

• Assist on DR, BCP exercise and patching cycles

Technical

• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus

Specific Qualifications (if required)

• At least 7 years of experience in Banking industry as an IT Production L1/L2 support
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus.

Direct Responsibilities

As a team member of APS , he/she will:

• Provide L1/L2 Application support to end-users
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
• Adhere to Service Level objective target and roadmap
• Maintain knowledge articles.

Contributing Responsibilities

• Assist on DR, BCP exercise and patching cycles

Technical

• With basic AS400 and Unix troubleshooting skills
• Strong knowledge on SQL queries, data analysis
• Familiar with Production support tools like ServiceNow and JIRA is a plus

Specific Qualifications (if required)

• At least 7 years of experience in Banking industry as an IT Production L1/L2 support
• With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
• With good knowledge on general ledger and general accounting schemes of financial products
• Knowledge and experience in supporting Olympic banking system is a strong plus.

Our client is a forward-thinking investment management firm, established in 2022, specializing in tailored financial solutions for the digital economy. They focus on cutting-edge sectors like AI, cloud platforms, and energy infrastructure, offering services such as asset acquisitions, strategic growth financing, and special situation investments.

Role Overview:

As a Finance & Accounting Analyst/Associate, you will oversee core financial operations, ensuring accurate reporting, regulatory compliance, and efficient budgeting. This role collaborates closely with cross-functional teams to support strategic financial planning and drive operational excellence.

Key Responsibilities:

• Manage full-cycle accounting, including payables, receivables, reconciliations, and inter-company transactions.
• Prepare financial filings (e.g., GST, MAS, and SFC returns) and handle monthly payroll.
• Coordinate with auditors and external partners for tax submissions and audits.
• Assist with budgeting, cash flow forecasting, and operational financial planning.
• Maintain financial compliance and contribute to ad-hoc business projects.

Qualifications:

• Bachelor’s degree in Finance, Accounting, or related field.
• 2–4 years of experience in financial analysis, reporting, and cash flow management; Big 4 audit experience is a plus.
• Proficiency in accounting principles, taxation, and financial compliance.
• Advanced skills in Excel, with familiarity in bank reconciliations and financial reporting tools.
• Detail-oriented with strong analytical and problem-solving abilities.
• Adaptable, self-driven, and able to manage multiple priorities in a fast-paced environment.

Shape your career with an impactful role in a pioneering investment firm. Apply now to make your mark in the digital economy!

Context:

• Decommissioning of a trading platform for Bonds business activity to a main front office target platform.
• The senior developer will lead a future team of developers. The team will be fully allocated to this project and will be part of a multi-site project team.
• The position involves working to develop code under modern standards, including possible cloud-readiness.

Job Description:

• Provide functional and technical expertise on KONDOR+ and other in-house bank applications.
• Requests management (users and others IT teams)
• Operations management
• Application monitoring
• Incident Management
• Problem Management
• Contribute to continuous improvement initiatives.
• Must be able to mentor new/junior resources, impart knowledge and collaborate effectively within TSY and whole CMI.
• Self-motivated and starter with demonstrated ability to lead initiatives explore latest market standards and tools to gain time and cost efficiency.
• Flexibility to accept additional responsibilities and be able to multi-task.
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Must be flexible to participate in post business hours activities such as but not limited to overnight on-calls, weekend interventions, DRP, releases and other application activities that can be performed only outside the business duration/weekends.

Job Requirements:

• At least a Bachelor’s Degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or related fields
• 5-7 years of experience in Production Support of financial systems
• Strong knowledge of KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge of Capital Market FO/BO environment is an advantage
• Strong knowledge of Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions like ITRS Geneos is an advantage
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills

Responsibilities

• Monitor production issues, respond based on production defect severity SLAs.

• Respond to production issues related to AS/400 platforms, providing quick and effective solutions.

• Investigate, diagnose, and resolve production issues, including system errors, slow performance, and application failures.

• Ensure minimal downtime and provide detailed troubleshooting steps for incidents.

• Track, prioritize, and resolve incidents related to the AS/400 systems, ensuring timely closure within service level agreements (SLAs).

• Collaborate with other technical teams to escalate and resolve more complex issues.

• Use monitoring tools to continuously track system health, applications, and background processes.

• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

• Maintain detailed documentation of system configurations, troubleshooting steps, and procedures.

• Provide regular reports on system performance, incident resolution, and overall system health.

• Ensure that all work is properly logged in the incident and change management systems.

Requirements:

• At least 3-5 years’ relevant experience preferably in Application Support.

• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

• Willing to work in onsite shift-support model [24*7]

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

In this role, you will take a leading role in Salesforce implementation to the business, including coordinating rollout of successive releases and driving adoption.

Job Responsibilities

• Act as the functional expert of the company and work closely with local business to understand business requirements and provide solutions for consideration.
• Facilitate discussions and workshops, asking probing questions, encouraging open communication and building cooperation amongst the business teams.
• Focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading edge technology and process improvement ideas to challenge status quo and deliver extraordinary customer-focused solutions.
• Understand and document regional nuances of both current and future state processes.
• Act as key point of contact with global stakeholders in charge of Salesforce program coordination and execution.
• Contribute to defining regional roadmap for Salesforce program rollout.
• Support data readiness in preparation for system rollout, including preparation of data to be migrated in the new system.
• Execute user acceptance testing (UAT) and ensure system readiness to meet local requirements.
• Support change management and training needs for future state processes.
• Provide advice on Salesforce best practices.

Skills required

• Bachelor Degree in Computer Science, Business Analytics or discipline related to the role, with at least 8 years of relevant experience.
• Understanding of Salesforce Platform functionality and best practices.
• Experience in an industry selling goods business-to-business.
• Excellent analytical and problem-solving skills, outstanding attention to detail.
• Experience in drafting business requirements to serve the needs of the organization.
• Proven ability to work independently, exercising judgement and initiative.
• Excellent time management and prioritization skills.
• Ability to influence others and move toward a common vision or goal.
• Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.
• Capacity to extract, collate and present information in a cohesive and meaningful manner.
• Self-motivated individual, who thrives working in a global, matrixed, fast-paced environment.
• Working knowledge of process documentation (Miro, Omnigraffle, Visio, etc.) & project management software (Wrike, etc.).

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalate incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description

Tamarind Global Pte Ltd is a single family office which manages the investment portfolio and philanthropic initiatives of a Singaporean family. Although Tamarind has deep Singapore roots, the family’s professional and personal endeavors are global in nature.

We are looking for a motivated and resourceful individual with exceptional communication skills to join the investment team.

The ideal candidate understands the importance of discretion, enjoys multi-tasking, and can thrive in an international work environment. We welcome candidates with work experience from a variety of industries including but not limited to multi-family office, private wealth management and asset management.

Responsibilities

• Serve as key member of close-knit investment team with focus on private equity and alternative investments
• Engage in activities related to sourcing, analysis, and diligence of potential investment opportunities
• Actively contribute to the investment process, including participation in team discussions, investment research, and implementation of strategic asset allocation
• Aggregate and analyze performance data; compile routine reports for review by investment team
• Assist with portfolio operations, including tracking capital calls and preparing subscription documents
• Support team with management of relationships with external consultants and fund managers

Qualifications

• 3+ years experience in investment management, private wealth management or related field
• Authorised to work in Singapore (Citizen or PR)
• Excellent quantitative and analytical skills
• Extensive experience building complex financial models and / or financial reports in Excel
• Keen interest in understanding financial markets, particularly private equity
• Discreet and detail-oriented self started with excellent judgement and problem solving skills
• Exceptional communication and organizational skills
• Attention to detail and ability to work independently under pressure
• A growth mindset- willingness to adapt and learn in a dynamic investment environment

We are assisting our client, an established healthcare provider, to search for an experienced ERP Business Analyst to join their team.

Responsibilities

• To lead the implementation of ERP systems and provide ongoing support and maintenance for existing ERP applications.
• To analyze existing business processes and workflows to identify areas for improvement.
• Collaborate with stakeholders to gather requirements and develop detailed specifications for ERP solutions.
• Manage ERP-related projects from initiation to completion, ensuring timely delivery within budget constraints.
• Coordinate with cross-functional teams to ensure seamless integration of ERP systems and work closely with the IT Project Manager to ensure application vendors fulfill their SLA.
• Prioritise service request/change request.
• Perform UAT for any release of application patches and enhancements.
• Develop and deliver training programs for end-users to ensure effective use of ERP systems.
• Create and maintain documentation for ERP processes, configurations, and user guides.
• Generate accurate and timely reports, providing valuable insights to support decision-making.
• Develop and maintain financial reports based on business finance requirements.
• Ensure data integrity and consistency across all ERP modules.
• To Undertake any other duties and projects as assigned.

Requirements

• Degree in Business Administration, Information Technology, Computer Science, Finance, or a related field.
• Preferably with 3+ years of experience as an ERP Business Analyst. Those with experience in finance modules in ERP system upgrades and migrations are preferred.
• In-depth knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics).
• Knowledge of business process modeling and improvement techniques is preferred.
• Good to have certification in project management (e.g., PMP) or ERP systems (e.g., SAP Certified Application Associate) and familiarity with SQL and data management tools.
• Proficiency in project management methodologies and tools.

About the Role:

We are hiring on behalf of our esteemed banking client for an Analyst role in Debt Capital Markets (DCM) – Origination. This position is ideal for an individual who is passionate about capital markets, adept at financial analysis, and skilled at building relationships in the financial ecosystem.

Responsibilities:

• Build and maintain strong relationships with local market players in the DCM space.

• Conduct in-depth research on the SGD Bond market.

• Maintain and update data used for marketing materials.

• Prepare compelling pitching materials for potential clients, including conducting relevant analyses and identifying comparable transactions.

• Provide market updates and indicative pricing to prospective issuers.

• Assist in transaction execution, taking a lead role in designated aspects of the process.

• Collaborate with internal teams across various desks to fulfill ad-hoc internal requests.

• Undertake other ad-hoc projects and tasks as assigned by the manager.

Requirements:

• Recognized bachelor’s degree or higher.

• Proficiency in both English and Mandarin to liaise effectively with diverse stakeholders.

• At least 3 years of experience in DCM origination.

• Strong understanding of ICBC Group and ICBC Singapore operations is a plus.

• Proven ability to meet strict deadlines with high-quality output.

• Proficiency in MS Excel and PowerPoint.

• Excellent communication, analytical, and teamwork skills.

• Highly detail-oriented, self-motivated, and eager to learn.

Application Process:

Interested candidates are invited to apply by clicking “Apply.” We regret that only shortlisted candidates will be notified.

About Us:

GreenLane is a Singapore-based recruiting firm specializing in banking, trading, tech, and other industries. We pride ourselves on connecting exceptional talent with leading organizations.

EA Licence No.: 20C0261 | Registration No.: R23118854

By submitting your application, you consent to GreenLane collecting, using, and disclosing your personal data for recruitment purposes in line with our Privacy Policy.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Data Quality Engineer/Analyst

Internal Code: A24122

This is a healthcare application:

• Mobile application (iOS and Android)
• Dashboard (React)

What will you do?

Support the development and business teams in unit testing and archiving data, engineered features, and algorithmic inputs/outputs throughout the data pipeline and to support analytics.

Proven experience as a data engineer/ data analyst in mobile app development projects and administrative dashboards.

1. Create unit tests throughout the data and algorithms domain:

• Work with engineering and business teams to implement wide-coverage unit tests of data and engineered features at different stages throughout the data collection and processing pipeline
• Create unit tests of inputs to and outputs from the algorithms that drive the clinical service
• The unit tests include validation of the inputs and outputs of black-box machine learning algorithms
• Establish a regular process to execute the tests and document their outcomes as a part of our product development and release lifecycle

2. Implement and refine mechanisms to continuously archive the state of algorithmic inputs and outputs:

• Implement a process of taking snapshots of data/features input into algorithms necessary to recreate their outputs/predictions at any point in the past during the service
• Communicate requirements to the software development team

3. Assist in the successful delivery of regular service analytics and reports:

• Support the business and analytics teams in their daily and weekly delivery of reports on data completion, user engagement, and algorithm actions by addressing any data quality and validation requirements.

What are we looking for?

• Bachelor's Degree in computer science, engineering, business analytics, technology, or a related field.
• Minimum of 2 years of experience in data engineering, data analytics, or data product management roles within the tech industry. Experience in healthcare is a plus.
• Ability to implement tests in Python.
• Experience in machine learning algorithms
• Good understanding of the validation requirements of an algorithmic product. Knowledge of healthcare regulation and auditing requirements is a plus.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Maintain monitoring systems and continuously share ideas to improve its effectiveness.
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance,…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,
• Self-organize continuous learning on the IS systems and landscape
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Technical Skills

• University degree in IT Engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.

Behavioral and social skills

• Interactive behavior : Active Listening and communication skills
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on the Windows environment
• SQL skills
• Good Scripting skills

GENERAL PURPOSE OF THE POSITION

This position reports to a Regional IT Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

Responsibility

End-user Support

• Responds to end users and clients on technology-related issues and questions;
• Supports the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications
• Demonstrates proficiency with the firm’s applications
• Provides Level 2 support for practice-group-specific hardware and software
• Performs software installations and upgrades, where necessary
• Responds to and documents situations where standard procedures failed with software or hardware installations or upgrades
• Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications
• Provides status reports to and communicates with the manager
• Performs detailed problem analysis and documents issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated
• Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology
• Supports Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations
• Performs desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

Administrative and Operations Responsibilities

• Serves as a knowledgeable resource to team members within the office and the region.
• Provides Mobility support and advanced troubleshooting for approved devices.
• Maintains voice and LAN connections in closets and jacks.
• Performs routine maintenance of servers and applications.
• Resolves network hardware and software problems and coordinates with network engineers to correct issues/problems.
• Deploys and supports office telephone equipment.
• Troubleshoots telephone issues and coordinates with Firm Telecom to correct problems.

Other

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION AND EXPERIENCE

This job requires:

• an Associate’s degree (A.A) in a related field, and,
• minimum 2 years of experience in hardware and software support at a professional-services organization; or,
• equivalent combination of education and experience.

OTHER QUALIFICATIONS AND REQUIREMENTS

To perform the job successfully, the Technology Support Analyst must demonstrate the following knowledge skills and abilities:

• Strong customer-service orientation
• Technical skills
• Written communication skills
• Verbal communication skills
• Strong interpersonal skills
• Self-starter
• Ability to work individually and as part of a team
• Planning and organizational skills
• Problem solving skills
• Ability to adapt to change and balance competing demands
• Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
• Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
• Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.

COMPUTER SKILLS

To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system.

CERTIFICATES, LICENSES, REGISTRATIONS

• Microsoft Office Certification and A+ Certification preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
• The employee may also occasionally be expected to lift and/or move up to 30 pounds with assistance.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate
• May require occasional travel
• This job may require occasional evening and weekend work on an overtime basis.

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of experience in Singapore, supporrting clients in terms of ICT Consultant placments.

Currently we are looking out for a Data Analyst with 3 years of experience, best working in Contact Center enviornment before or presently.

Responsibilities :

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

• Assist in forecasting demand and capacity planning based on historical data trends.

• Stay updated on industry best practices and emerging technologies in data analysis.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 years of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.

• Min 8 years of experience.
• At least 8 years of data-related working experience, with at least 5 years of hands-on experience in data management and data analytics in the finance, investment, banking, and asset management industries.
• Good understanding of the principles, key controls and processes relating to data management.
• Good at working with details and is meticulous in operations and tasks.
• Good understanding of data modelling.
• Good understanding on OLTP, Data Lake, Lakehouse technologies that may include knowledge of Snowflake, S3, AWS Glue, DeltaLake, DataBricks.
• Good understanding of CI/CD pipelines, DevOps, DataOps, and their applicability in financial services.
• Experience in working with databases using database technologies (e.g. MS SQL, Snowflake, Redshift and PostgreSQL) and data integration products (e.g. Informatica, Data Factory, Bash).
• Extensive data-related experience in programming languages eg Python, SQL, Scala, Javascript, and similar.
• Experience in working with business intelligence and data visualization tools e.g. Tableau, PowerBI.
• Experience with SDLC methodology and/or agile methodologies like Scrum and Kanban and its related applications eg Confluence and JIRA.
• Good team player, with strong analytical skills and enjoys complex problem solving.
• Experience in data engineering platforms and virtualization eg Denodo, Jupyter, O365.
• Excellent written and spoken English and strong presentation skillsets.
• Strong inter-personal and people leadership skills to interact with diverse stakeholders.

Responsibilities:

• Working closely with data analysts and business end-users to implement and support data platforms using best-of-breed technology and methodology.
• Implement and design robust and scalable solutions to meet business needs and take operational considerations into account. Demonstrate technical expertise in the assigned areas.
• Manage operations and maintain SLAs. Implement automation in data management. Collaborate with data engineering, architecture, and governance.
• Perform data and metadata quality, modeling, lineage, cleansing, onboarding, registration, discoverability, access controls, migration, optimization, and cataloging. Execute, maintain and manage the whole data lifecycle.
• Conduct requirement workshops with stakeholders, analyze and translate business and other requirements holistically into data strategies, plans, and actions.
• Cover all aspects of data distribution and data service.
• Design and implement scalable data pipelines and data service modules with robustness in mind to support the growing demands from business users.
• Analyze and resolve day-to-day operational incidents and advisory to business users.
• Listen to upstream changes, perform impact analysis and mitigate-modify-implement.
• Do impact analysis, inform and distribute to downstream users and applications.
• Analyze systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) to identify actionable trends for continual improvements.
• Data, application, and system checking and testing (eg UAT), CICD and go-live.

Responsibilities:

• Understand business requirements, identify gaps against current functionalities and apply systems thinking in solution design.
• Partner with Users, Infrastructure Team, Architects, and other Technical Leads to ensure solution design complies with enterprise design principles, security, and control standards.
• Prepare and maintain functional solution documents.
• Review the system specifications created to ensure no missing design or lack of consideration.
• Configure and develop based on specifications and perform unit testing to ensure specifications are met.
• Support smooth rollout of enhancements, manage pre- and post-implementation activities and develop processes with operations teams.
• Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment.
• Perform upstream and downstream solution impact.
• Manage & coordinate across different application teams to manage technical dependencies of the solutions.
• Author requirements, epics, user stories, and tasks aligned with user/customer/market/developer needs.
• Remain open and alert to new technology opportunities.
• Provide third-level support for production issues escalated.

Requirements:

• Minimum of 5 years experience in business analysis/engineering in Banking or similar industry.
• In-depth knowledge in three or more Temenos Transact modules for a senior role, at least one of them would be in the area of AA, AC, LD, MM, FX, SC.
• Understanding of payment hub post Temenos Transact 21 AMR.
• Outstanding analytical and problem-solving skills built on industry experience in core banking or technology development.
• Excellent presentation, written and verbal communication skills, problem structuring, logical thinking, and story-lining essential.
• Outstanding influencing and interpersonal skills, ability to work effectively with multi-functional teams.
• Good understanding of wholesale banking business and emerging technologies driving digital business.
• Ability to exercise independent judgment and discretion.
• Proficient in business processes, products, and core banking systems.
• Java knowledge is a bonus.
• Can deliver complex systems in a fast paced and dynamic environment.
• Experience in Agile practices like Scrum or Kanban, with strong desire to deliver on time with a high level of integrity, flexibility, sense of urgency, attention to detail, and quality standards.
• Result oriented, dedicated, hardworking, with high initiative.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: System Analyst

Job Requisition Number: JR46297

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

- Perform impact analysis on Project scope and document proposed solution and estimated required effort

- Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

- Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

- Define and ensure traceability from functional specifications to business requirements

- Ownership of the creation of functional design specifications and technical design document

- Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

- Review and contribute to test planning and design for SIT and UAT

- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

- Provide input to impact assessment and estimation for Project Change Request

- Manage and work with vendor and internal teams to successfully deliver committed scope for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to help improve overall delivery competency level.

Key Requirements:

- AML/Compliance Tech system enhancements delivery experience in the banking industry

- Hands on experience in design and configurations/development work for the NetReveal AML application

- Experience in leading, with good results, design gathering and design workshops with users as part of project delivery or defects fix it work

- Strong Oracle SQL, PL/SQL and Unix skills

- Good application design operational impact awareness

Technical Skills:

· SQL / PL-SQL, Java, Unix shell scripts

· Netreveal / Actimize / Fircosoft AML application,

· DevOps change process familiarity (Bitbuket, Jenkins), Control-M, Aldon

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location