Primary Objective:
• Perform the daily BAU operations i.e. loan disbursements, repayments, fee collections, prepayments, rollovers
and redemptions, monitoring and sweeping of funds from special-purpose accounts e.g. DSRA, Operating
accounts for loan repayments and monitoring of scheduled repayments for bilateral and syndication deals.
Perform GL reconciliation & ensure outages are resolved within stipulated turnaround time.
• Ensures accuracy, efficiency and meets the agreed turnaround time with the Business Units while avoiding
operational risks and losses.
• Supports the department’s effort to improve productivity, efficiency and lower costs via continuous process
improvements.
• Maintains good business relationships/partnerships with key stakeholders, aligning actions to customer needs.
Key Resposiblities
Key Responsibilities:
Customer/Market
• Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the
stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated time line.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and
improve cooperation between the teams.
• Actively participate as a member of a team to move the team towards completion of goals i.e. develop a serviceoriented
culture within the team.
Process Digitalization or Automation /STP
• Participate in process digitalization or automation initiatives
Productivity Improvement
• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work
processes.
Process Efficiency / Process Improvements
• Participate in process improvement discussions to improve the turnaround time for BAU processes.
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with
the with all internal & external policies/guidelines and requirements of the regulators
Operational Risk & Compliance
• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.
Individual Contribution/Competency
• Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward roles
Learning/Competitive Positioning
• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction
from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s
direction of building high performance culture.
• Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in
the job assigned.
Requirements:
• Bachelor Degree/Diploma or equivalent.
• At least 1 year related experience in a Financial Institution in credit processing for all credit products
• Resourceful and a good team player
• Good time management skills and ability to multi-task.
