Requiements:

• Provide excellent food and beverage service to customers, including taking orders, serving food and drinks, and handling payments.
• Greeting customers, answering questions, and resolving complaints.
• Setting up tables, clearing tables, and maintaining table cleanliness.
• Work collaboratively with other service crew members to ensure efficient service.
• Handle cash and credit transactions, including operating a point-of-sale system.
• Be able to stand for long periods, and work in a fast-paced environment.
• Willing to work on weekends and public holidays.

1.Attend vessel performs inspections,calibration, testing and troubleshooting on electrical & automation systems

2. Service/overhauling automation/electrical equipments in workshop

3.Good communication with shipcrew and superintendent

4.Good communication with shipyard

5.Prepare reports after finished the service job

Service Coordinator (After-Sales Activities)

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Coordinator, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

1. Provide shared support to Service Sales & Operations team
2. Handle customer’s enquiries via phone call and emails in his/her assigned territory
3. Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
4. Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
5. Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
6. Monitor and follow up customer payments, including outstanding collection, if any.
7. Assist in back up of tasks when respective team member is out of office
8. Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

1. Good communication and coordination skills to enable interaction with internal and external customers effectively.
2. Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
3. Strong coordination skills
4. Strong attention to details
5. Ability to manage multiple tasks simultaneously

Qualification:

1. Diploma in business adminstration/engineering or equivalent
2. Minimum of 1 year of relevant working experience in construction industry

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today! Please also apply via our job portal

Link: https://www.linkedin.com/jobs/view/3931326830

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Working Location: Jurong Food Hub

Responsibilities:

Purchasing -

• · Handle all purchasing activities
• · Review and implement policies, procedures and internal controls for procurement activities
• Responsible for Order Placement Timing, Supply & Demand Alignment, Material replenishment and Supplier Performance
• Continuously monitoring, evaluating and improving supplier performance
• Source the most cost-effective material for the company
• Stock level projection
• Purchasing budget control.
• Monitor delivery times to ensure timely delivery
• Managing the procurement suppliers’ relationships for the Company
• Regular negotiations with suppliers on purchasing prices
• Resolve disputes and claims with vendors and suppliers.
• Prepare Monthly or Weekly purchase & inventory report
• Analysis of sales forecast accuracy, stock movement and aging stock
• Liaise with finance department with regards to cycle count and inventory reconciliation
• Work closely with the sales team to support with daily B2B customers invoicing.
• Ensure Monthly closing report is completed within deadline (Inventory report for all outlet & warehouse)
• Handle unforeseen situation related to inventory and stock matters in all outlets, work closely and provide support to operation outlet team in all restaurant activities
• Organize Monthly stock take activities on selected outlet
• Airport pass application for delivery suppliers
• Other ad-hoc duties when required

Logistic (Import/Export and Delivery Operations) –

• Planning Shipment from overseas suppliers
• Ensure timely & accurate arrival of shipment through close liaison with 3PL, freight forwarder supplier & distribution.
• Prepare and check all shipping documents such as B/L, packing list, certificate of origin etc. to ensure that they are complete and comply with AVA import and export rules and regulations
• Coordinate AVA inspection when shipment arrive at warehouse
• Book cargo space and purchase insurance for shipments
• Liaise with Freight Forwarder, transportation, etc. to ensure timely clearance and delivery of shipments
• Import & export arrangements
• Manage the delivery and logistic team in the Company
• Manage and plan regular vehicle maintenance to ensure minimal disruption to delivery operations
• Other ad-hoc duties when required

Requirements:

• Diploma in related field preferred
• At least 2 years of relevant work experience
• Advantage for candidate with experience from F&B industry
• Work at Jurong Food Hub

Email your resume to [email protected] to apply!

We are looking for a dedicated and skilled Customer Service Officer to join our team. In this role, you'll manage various customer service operations, including handling inquiries, preparing quotations, managing orders, and ensuring accurate billing. Fluency in Mandarin is crucial for effectively communicating with our logistics counterparts in China. The role will require prior customer service experience, strong communication skills in both English and Mandarin, and excellent attention to detail.

RESPONSIBILITIES

· Respond promptly and courteously to customer inquiries via various communication channels, such as email, phone, or chat.

· Prepare accurate and timely quotations for customers based on their requirements.

· Acknowledge receipt of customer orders and provide confirmation of order details.

· Process billing and invoicing accurately and efficiently, ensuring compliance with company policies and procedures.

· Generate and maintain sales reports to track performance and provide insights for decision-making.

· Regularly check and update stock levels to ensure accurate inventory management.
(This responsibility is to be fulfilled only in the absence of the Operations Executive)

JOB REQUIREMENTS/QUALIFICATIONS:

· Minimum of a high school diploma or equivalent. Additional qualifications or certifications in customer service or related fields are a plus.

· Proficient in speaking, reading, and writing Mandarin to effectively communicate with our logistics counterparts/partners in China.

· Experience in a customer service role, preferably in a retail or sales environment.

· Meticulous attention to detail to ensure accuracy in stock management, quotation preparation, and billing processes.

· Excellent verbal and written communication skills in English and Mandarin to interact professionally with customers.

· Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines.

· Proficiency in using computer software and systems for order processing, billing, and generating sales reports.

Primary Location

· 14 Tuas Avenue 6

Working Hours/Days

· 5 days / Monday to Friday: 8:30am to 5:30pm

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage reputable clients account
• Demonstrate strong phone handling skills by actively listening and responding to clients with emotional intelligence.
• Swift handling of customer inquiries.
• Update details of customer inquiries, comments, and complaints in the database and action taken for verification and training purposes.
• Prompt follow-ups on customer interactions via email.
• Keeping Proof of Delivery (POD) records of customers and proper filing of documents.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Fluency in English and preferably Mandarin as well.
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.
• Fresh graduates are welcome to apply!

What We Offer:

• Staff Health Benefits
• Opportunity to work with a myriad of brands from various industries. Our clients range from cult beauty brands to multinational technology companies whom you might just get to work closely with!
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Company scooters to move around the warehouse
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

Job responsibilities

• Independent worker and able to handle difficult cleaners
• Ensure all timesheet for all commercial sites are filled
• Ensure all site SOP are met accordingly to client's requirement
• Planning, executing and implementing new SOP to ensure cleaners are following
• Draft out timetable and duties for individual site cleaner to adhere
• Ensure smooth operations flow across all sites
• Site visit meeting with customer bi-annually to ensure customer satisfaction and gather client's feedback
• Ensure all stocks for the necessities are replenished at all time
• Maintain good relationships with clients
• To adhere to any adhoc jobs required by the company

Job Summary:

We are looking for friendly and energetic service crew members to join our team at a cafe located within the golf driving range at Upper Jurong Road. If you enjoy interacting with people and providing excellent customer service, this is the perfect job for you!

Job Description:

• Greet customers warmly and take their orders.
• Serve food and drinks to customers quickly and accurately.
• Ensure customers have a great dining experience by providing excellent service.
• Handle card payments, and keep the cashier area clean and organized.
• Assist with cleaning tables and maintaining the cafe’s cleanliness.
• Help with setting up and packing down the cafe at the beginning and end of shifts.
• Work closely with the kitchen team to ensure orders are delivered correctly.

Job Requirements:

• No experience required, training will be provided.
• Friendly and positive attitude with good communication skills.
• Able to work in a fast-paced environment.
• Must be able to work on weekends and public holidays (shift work).

If you love providing great service and want to be part of a lively team, apply now! We can’t wait to meet you!

• Handling incoming calls and emails
• Monitor all import/export shipments arrival time closely to avoid any unecessary penalty charges
• Liaise with customers and advise them solution when problems occur
• Maintain all shipping and tracking records of customers jobs and movement in in-house system
• Prepare all import/export documents
• Create job orders
• Permit declaration
• checking shipment status and update customers
• Support operation controllers in customer's requirements and deployments
• Generate accurate billing invoices and related reports as per the required deadline
• ESN processing and slot booking
• General filing and other administrative duties
• Adhere to all company rules and regulations including safety rules

Job Description

• Serve as the primary point of contact for customers utilizing our third-party logistics services, including managing inquiries, resolving issues, and providing updates on shipments and inventory.
• Inventory Control: Implement inventory management processes to accurately track stock levels via MCP system
• Process customer orders, prepare shipping documents, and manage inventory levels to meet customer demand while minimizing carrying costs and stockouts.
• Handle customer complaints and escalations promptly.
• Maintain accurate records of customer interactions, transactions, and service requests using our MCP system and email system.
• Order Fulfillment: Coordinate order processing and fulfillment activities, ensuring timely and accurate picking, packing, and shipping of customer orders.
• Quality Control: Implement quality control measures to ensure that goods meet company standards and customer requirements.
• Vendor Management: Liaise with suppliers and logistics partners to coordinate inbound and outbound shipments, resolve issues, and optimize transportation routes.
• Reporting and Analysis: Generate reports and analyze warehouse performance metrics. Update monthly major customer KPI report
• Any other task given by superior

Requirements

• Degree holders or equivalence
• At least 1 year of working experience in the related field
• Working experience in shipping, supply chain or logistics will be an added advantage
• Work independently and able to work in a fast pace environment
• Team player and dynamic, ability to multi-task
• Good communication and organization skills
• Proficient in Microsoft Office applications

With business expansion, we're looking to hire a Singapore based Service Technical Officer to provide services to our local customers.

For this role, you will need to

■ Commission, calibrate and maintain the performance of the sensors;

■ Provide effective solutions to customers' concerns.

■ Communicate with clients’ engineers and other technicians to ensure that

services are delivered effectively.

■ Promptly following up on service requests and providing customer feedback.

■ Prepare presentations and conduct training to the customers to keep up to date with

the latest developments of the sensors;

■ Write reports and present findings to the Manager after each service visit.

Job requirement

■ Diploma in any field (engineering related major is preferred)

■ At least 2 years of technical service experience within engineering space,

candidates with engineering background are welcome to apply.

■ Team player and independent, good communication skills.

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

About Us

Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world’s most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products.

For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.
This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals.

Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.

Responsibilities:

• Ensure organization meets/exceeds customers' expectations and complies with TIS internal sales
• Ensure Sales Service team provides a complete and timeliness resolution attending to query, resolve issues leading to positive outcomes for Sales in the Asia Pacific region with a total of 6 Sales Affiliates and 16 countries
• Data, Tools and system – Supporting Sales team in execution through the sufficiency and efficiency of Sales information and database management
• Improvement to the customer pricing process
• Establish guidelines/standards and conduct implementation processes meeting customer SOP's/requirements globally, particularly for MNA, RGN and JA accounts
• Drive successful deployment and adoption of modules for FR division and ensure data accuracy and completeness
• Oversee and providing guidance to Sales Service team
• Facilitate and coordinate for Sales teams in Asia Pacific region
• Reporting: Prepare and submit monthly sales report
• Team Management, coaching & training for Sales Service team
• Manage, upkeep and execute activities following the plans for each calendar year

Qualifications:

• Excellent organizational and time management skill
• Basic knowledge of process on PRE Sales, AFTER Sales activities and supply chain
• Excellent written and oral communication skill required
• Self-starter with an ability to identify areas for improvement
• Must possess an enthusiastic personality and foster a positive work environment
• Client-focused attitude – a customer advocate
• Must have exemplary follow up skills as well as the ability to solve problem between department and teams, internal and external customers and Affiliates in a fruitful way for both parties
• Good analytical skills to assess customer needs coupled with ability to problem solving cross-functional interfaces (R&D, QA, Operations, Supply chain and Sales)
• Goal and team driven, good motivator and facilitator to ensure that set targets are realized, show leadership and direction
• Good knowledge of international Trade practices in Asia Pacific Basic supply chain and/or international Trade knowledge
• Excellent in excel, word and power point skills
• At least 2 years of relevant experience

Interested candidates to apply directly via our career website @ https://takasago.csod.com/ux/ats/careersite/4/home/requisition/217?c=takasago

Interested Applicant, pls WhatsApp us at 80826811 for instant interview

Job brief

Allied Container Group is a leading container haulage operator and yard operator founded in Singapore in 1975. We are dedicated in using technology to improve the lives of small businesses and consumers in the logistics sector.

As part of the Operations team, we are seeking a detail-oriented, thorough, and organized Customer Service Executive.

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

- Ensure smooth flow of import and export documentation process flow.
- Prepare all related documents pertaining to import and export including Permit Declarations
- Liaise with carriers / forwarders on bookings of vessels for exports and arrival dates of vessels, port charges, etc for imports
- Ensure all billings are done promptly and accurately
- Handle customer enquiries, complaints and requirements
- Always develop and maintain excellent service to internal and external customers
- Advise supervisor of any irregularities discovered within the assigned transactions

JOB REQUIREMENTS

• Minimum 2 years experience in shipping or shipping related company
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

What a Service Delivery Manager does in HP:

• Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.
• Owns expense/cost targets for all service delivery requirements, developing, implementing, and monitoring expense controls.
• Manages high-risk projects, leads cross-functional teams, and implements corrective actions.
• Oversees timely SLA delivery, manages vendor negotiations, and contributes to account and strategic plans.
• Identifies revenue opportunities, ensures policy compliance, and contributes to organizational goals and initiatives.
• Drives cross-organization optimization efforts, leads knowledge management strategies, and enhances customer engagement processes.
• Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Individuals who do well in this role at HP, usually possess:

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.

• The candidate should be bilingual in English and Mandarin Chinese, with the ability to effectively communicate with clients and vendors in both languages.

Preferred Certifications
ITIL and PMP

Knowledge & Skills
Customer engagement

Account management

Contract management

Senior stake holder management and negotiation skills

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices globally.

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Responsibilities:

• Attending to customer queries and concerns in a timely manner and professionalism

• Data entry and card programming

• Process new registration and manage existing records

• Handle calls and register to system accordingly

• Prepare monthly service report and other reports

• Check daily report for enhancement

• Assist user to sign up and basic troubleshooting

• Record and keep track customer feedback and daily reporting.

• Manpower scheduling and check daily attendance

• Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements

• Update leave application in system

• Coordinate social and recreational activities to promote the team work of the company

• Other duties as assigned from time to time

JOB DESCRIPTION:

To carry out field service attendances to troubleshoot & repair cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

To carry out field service attendances to troubleshoot & repair cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

The successful candidate will have solid working experience with Crane and repair machinery makers such as:

MacGREGOR

IHI

MITSUBISHI

LIEBHERR

TTS

TSUJI

HATLAPA

PUSNES, NIPPON PUSNES etc.

THE SUCCESSFUL CANDIDATE WILL HAVE ALSO:

1. Experience in Inspection and Troubleshooting:

minimum of 3 years of experience in inspecting, troubleshooting, and repairing hydraulic systems, which is relevant to process industries that often utilize similar hydraulic machinery for operations.

2. Knowledge of PLC and Electro-Hydraulic Systems:

In-depth knowledge of PLC-controlled electro-hydraulic systems, as process industries frequently employ automation and control systems to enhance operational efficiency.

3. Reading Technical Diagrams:

The ability to read and comprehend electric and hydraulic diagrams, where understanding complex systems is essential for maintenance and troubleshooting.

4. Independent Problem Solving:

Stress the capability to independently troubleshoot electrical, hydraulic, and mechanical problems, which is vital in process industries where downtime can lead to significant losses.

5. Supervisory Skills:

The experience in supervising a team of mechanics and leading large repair projects can be translated to managing teams in process industries, ensuring that projects are completed efficiently and safely.

6. Technical Reporting and Communication:

The ability to write technical reports and communicate effectively with stakeholders is important in process industries for maintaining compliance and ensuring that all parties are informed about project statuses.

7. Additional Skills:

Mentioning experience with variable frequency drives (VFD) is particularly relevant, as VFDs are commonly used in process industries for controlling motor speeds and improving energy efficiency.

Working hours: Monday-Friday 11am to 8pm/ Weekend and Public Holiday 10am-7pm

2 days off per week (1weekday ,1 weekend)

Job Description

• Handle all new and/or existing customers appointment booking.

• Attend to walk-in customers at the outlet.

• Assist all customers enquires via emails and callings, including cold calling.

• Assist outlet manager on individual's commission calculation including data entry work.

• Manage outlet POS System for all transaction.

• Handle of monetary receipts and payment.

• Any other ad-hoc duties as assigned.

Working Location

Paya Lebar - PLQ Mall

Jurong East - IMM

Ang Mo Kio - AMK Hub

Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world’s most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products.

For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.
This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals.

Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.

Responsibilities:

• Ensure organization meets/exceeds customers' expectations and complies with TIS internal sales
• Ensure Sales Service team provides a complete and timeliness resolution attending to query, resolve issues leading to positive outcomes for Sales in the Asia Pacific region with a total of 6 Sales Affiliates and 16 countries
• Data, Tools and system – Supporting Sales team in execution through the sufficiency and efficiency of Sales information and database management
• Improvement to the customer pricing process
• Establish guidelines/standards and conduct implementation processes meeting customer SOP's/requirements globally, particularly for MNA, RGN and JA accounts
• Drive successful deployment and adoption of FISS modules for FL division and ensure data accuracy and completeness
• Oversee and providing guidance to Sales Service team
• Facilitate and coordinate for Sales teams in Asia Pacific region
• Reporting: Prepare and submit monthly sales report
• Team Management, coaching & training for Sales Service team
• Manage, upkeep and execute activities following the plans for each calendar year

Qualifications:

• Excellent organizational and time management skill
• Basic knowledge of process on PRE Sales, AFTER Sales activities and supply chain
• Excellent written and oral communication skill required
• Self-starter with an ability to identify areas for improvement
• Must possess an enthusiastic personality and foster a positive work environment
• Client-focused attitude – a customer advocate
• Must have exemplary follow up skills as well as the ability to solve problem between department and teams, internal and external customers and Affiliates in a fruitful way for both parties
• Good analytical skills to assess customer needs coupled with ability to problem solving cross-functional interfaces (R&D, QA, Operations, Supply chain and Sales)
• Goal and team driven, good motivator and facilitator to ensure that set targets are realized, show leadership and direction
• Good knowledge of international Trade practices in Asia Pacific Basic supply chain and/or international Trade knowledge
• Excellent in excel, word and power point skills
• At least 2 years of relevant experience

Any interested candidates, please submit your application to https://takasago.csod.com/ats/careersite/jobdetails.aspx?site=4&c=takasago&id=217

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The ability to communicate and manage bus crew is critical for the success in this role.

The candidate is required to:

1. Receive route orders and plan on-boarding procedures for passengers;

2. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

3. Plan, route and co-ordinate with suitable drivers on their routes;

4. Assist in training and ensuring that service quality is upheld;

5. Deal with feedback, queries and complaints positively;

6. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work comfortably under pressure;

7. A willing and cheerful learner and worker.

The chosen candidate is expected to sign a contract of 2 years as you will undergo 3 months of training.

Responsibilities

• Plan, execute and manage all transportation processes including incoming and outgoing shipments.
• Prepare and arrange of import, export and LCL shipment documentations and custom clearance.
• Update and maintain warehouse inventories to ensure accurate inventory management of Goods in the warehouse.
• Work closely with Warehouse to ensure all services rendered to customer are captured for billing on time and accurately.
• Prepare and maintain accurate invoices to customers with an agreed billing agreement.
• Assist operation and administrative duties.

Requirements

• Minimum GCE “O” level or equivalent
• Prior experience in customer service or a related role is preferred
• Display empathy and patience when dealing with customers
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision is essential

Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

• Primary point of contact for customers at the facility
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and troubleshoot issues in a timely manner
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Identify opportunities to enhance customer experience and suggest process improvements.
• Manage booking schedules

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Job Responsibilities:

• Manage customers’ orders efficiently.
• Assist in the generation of sales order, delivery order, invoice, and credit note.
• Monitor and promptly respond to email correspondence and customer inquiries.
• Ensure accuracy in receipts, amounts, and records.
• Handle all incoming inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfil customers’ orders.
• Provide indoor sales support.
• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.
• Preferably with at least 2 years of relevant experience.
• Excellent communication, interpersonal skills, and customer oriented.
• Proactive with a strong ability to prioritize tasks effectively.
• Capable of working under pressure and managing multiple tasks.
• Familiarity with ERP/NAV system is a plus.
• Diligent and dependable with a positive attitude.
• Fluent in Mandarin is preferred, as the role involves interacting with Mandarin speaking clients.

Working Hours:

• 5.5 days’ work week (Alternate Saturday)
• AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR
• AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat)

Work Location:

• 5 Jalan Tepong (Transport is provided: Pick-up point at Lakeside MRT Station)

Why Join Us:

• Be part of a company that values and invests in its employees.
• Work in a collaborative and inclusive environment.
• Have a strong supportive culture that encourages innovation and career growth.
• Competitive compensation and benefits package.

Attractive Staff Benefits

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.