JOB RESPONSIBILITIES 工作职责:
Customer Service Officer connect with customers/clients via phone, message and create an experience where customers know they have been heard and understood and feel valued and important.
客服专员通过电话和短信与客户联系，创造一种让客户知道他们被倾听和理解，并感到被重视和重要的体验。
• Handle daily phone call;
处理日常电话
• Answer calls professionally to provide information about products and services,, or obtain details of complaints.
专业接听电话，提供有关产品和服务的信息，或获取投诉细节。
• Able to dealing with customer’s feedback;
能够处理顾客反馈
• To answer customers’ enquire and complain promptly;
及时回答客户的询问与投诉
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
记录客户的交流和交易，详细记录客户的询问、投诉和意见，以及所采取的行动。
• Daily office admin work;
日常办公室行政工作
• To be a good listener and able to interacting with a diverse group of customers and colleagues;
善于倾听，能够与不同的客户和同事互动;
• Quick response to customer’s issues by actively find a solution and making a right decision;
快速响应客户的问题，积极寻找解决方案并做出正确的决定。
• Preparation of sale and sale-related reports on a timely basis.
及时准备销售及销售相关报告。
• Any ad-hoc work as prescribed by the superior.
上级规定的其他临时工作。
• Reporting to Customer Service Manager;
向客服经理报告。
JOB REQUIREMENTS 工作要求:
• Possesses at least GCE ‘O’ levels or the equivalent.
至少拥有GCE ' O '水平或同等学历。
• Min 1 year of working experience in related field
1年以上相关工作经验
• Proficiency in written and spoken English and Mandarin (another mother tongue is welcome).
熟练的英语和普通话(另一种母语也欢迎)。
• A good team player possesses the ability to work with minimal supervision.
良好的团队合作精神，能够在很少的监督下工作。
• Multiple tasker, meticulous, with an eye for detail.
多任务执行者，细致，注重细节。
• Familiar with CRM systems and practices as an added advantage
熟悉客户关系管理系统和实践是一个优势。
• Able to commit 6-day work week at current stage
能够接受现阶段每周工作6天。
