Job Scope:

- Welcoming guests in a warm and friendly manner

- Providing high quality customer service

- Provide beverage service to guests according to bar specifications

- Assist in maintaining cleaniness & organization of the establishment

- Assist other colleauges whenever possible

- Promote beverage to customers and upselling

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Management Trainee (Korean BBQ/ LiveBar / Teochew Cuisine

Working days & hours: 6days, 10hrs
Location: Clarke quay / Hillcrest Park
Salary: $3000 - $3500 + Incentives

Responsibilities:

• Greet and assist customers
• Handle cashiering duties and banking duties
• Provide courteous and efficient food and beverage services to the customers
• Help prepare and clear the tables for restaurant patrons
• Attend and respond to customers’ needs promptly and professionally
• Assist in the serving of the menu-items to restaurant patrons at their seats
• Ensure the smooth operations of the restaurant

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Summary

Responsible for the formation and implementation of the Food & Beverage annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.

Job Responsibilities

• Responsible for the conceptual and operational design of the restaurant and bar concepts in the Hotel.
• Be an active participant in the strategic marketing approach to ensure exposure the Food & Beverage of the Hotel.
• Create active strategies to maintain a strong social media capture.
• Daily monitoring of Food & Beverage performance and assume responsibility for its achievement.
• Leading the restaurants, bars and events team in proper expenses and cost control with required services and standards and monitoring the performance of all the outlets in this process.
• Proven track record in the ability to conceptualize, promote and deliver innovative promotional events.
• Overall responsibility of all operational components of the division to ensure efficiency and effectiveness of operations and maintain high standards of operations in all restaurants, bars and events.
• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates.
• Collaborate with the Executive Chef to continually review and refresh menu offerings as deemed by locality and region.
• Create an operational environment of education and empowerment that energizes the team to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Cultivate a positive culture surrounding the guest feedback platform and formulate strategies to continually improve the guest experience.
• Cultivate a culture of exploring new strategies on how revenue streams can be developed.
• Create revolutionary new standards.
• Liaise with all outlet and kitchen management to improve service and product efficiency.
• To conduct regular hygiene audits in conjunction with the Executive Chef and Stewarding.
• Develop the Annual Department Business Plan and Financial Budget.
• Implement T&C activities within budgeted guidelines and time frame, controlling expenditure during the financial year.
• Ensure payroll for the department is run in accordance with statutory regulations and company guidelines.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Plan, develop and grow the food& beverage team through leadership, mentorship and coaching to fuel the growth of the team.
• Conduct departmental orientation; ensure that all new hires and existing colleagues are trained in the on-the-job training of the Food& Beverage Division.
• Collaborate with Talent & Culture team that lead to efficient and effective recruitment process and also the team in the education plans to increase colleagues’ knowledge and skills in service and culinary excellence.
• Lead and facilitate the performance review process for the division, adhering process schedule and follow up.
• Have regular brainstorming sessions that includes all colleagues to create a flow of new and ‘improved’ ideas.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Job Description

• Industry/ Organization Type: Food Manufacturing
• Position Title: Food Technologist (R&D)
• Working Location: Clementi
• Working Hours: 5.5 days (Mon to Fri 8AM – 5PM, Sat 8AM – 12PM)
• Salary Package: Basic Salary up to $2,500 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Develop and test new food products, recipes, and formulations.
• Innovate and enhance existing products to meet consumer preferences and market trends.
• Implement and oversee quality control procedures to ensure product consistency and compliance with safety standards
• Conduct research on food ingredients, processing methods, and preservation techniques
• Ensure all products and processes comply with local and international food safety regulations, including HACCP, FDA, and other relevant standards
• Work with production teams to optimize manufacturing processes
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Diploma/Degree in Food Science, Food Technology, or a related field
• Has 1 year of experience in food product development or a similar role.
• Strong understanding of food science principles and food processing techniques

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70729 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Scope

• Operate and maintain production machinery to ensure efficient and safe operation.
• Assist in the preparation of meat products, minimizing waste.
• Pack, weigh, and label completed products according to company standards.
• Maintain a clean and hygienic work environment, including equipment and tools.
• Perform other ad hoc tasks as assigned.
  

Job Requirement

• Ability to work in a fast-paced environment
• Attention to detail and commitment to quality
• Good interpersonal skills

Working Days

6 days

Mondays to Saturdays

We are a North Indian Restaurant located at Tanjong Katong Road, Singapore. We have a vacancy for a Quality Control Supervisor for Food Services.

You should be conversant with North Indian Cuisine; both tandoori and curries. We specialize in traditional recipes and styles of cooking. You should be aware of 'Bhapa’ (steaming), ‘Bhunao’, ‘Dum’, ‘Talna’ (frying), ‘Sambaar’ (tampering), ‘Sekhna’ (pan roasting) techniques of cooking in order to conduct quality checks.

You should also be conversant with traditional beverages like Shikanji, Kaanji, Lassi, in order to ensure quality.

Your job scope will be:

• Manage and Conduct quality checks for Restaurant Service and Food Delivery.
• Manage and Conduct quality checks for BBQ and Catering Services.
• You will be reporting to the Restaurant Manager.
• You will be responsible to maintain top quality standards in the restaurant and hygiene to achieve an A rating from SFA and follow all safety standards.

We work six days a week, split shit (two-hour afternoon break) and forty-four hours a week. Subject to your consent, you will be expected to work on Public Holidays. Monday is an off-day and weekends are busy workdays.

Accommodation, transport and meals shall be at your cost.

Your appointment contract will be as per MOM rules and guidelines.

Job Description:

Technical Tasks:

• Performs installation & provides basic technical training when neccessary (Mainly Workplace infrastructure - WPI products: Medical Pendents & Lights / Gas Management solutions)
• Perform related upgrades / Technical Service Bulletin from factory instructions to ensure devices / equipment are up to date.

Service Operational Tasks:

• Escalate quality-related situation, market dynamics and issues from field to the Service management in his country
• Monitor and drive completion of monthly maintenance tasks and paperwork for assigned customers’ accounts

Service Commercial-related Tasks:

• Makes constant efforts for contract development and implementation of Service programs
• Any other additional duties deemed appropriate by Service Manager

Job Requirements:

• Minimum Nitec in Engineering/Electronics or Equivalent
• 2-3 years of technical experience preferable in after sales support in medical industry, or Workplace Infrastructure related secto

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description:

• Conducts periodic servicing and maintenance of the fire protection systems at the customers’ facilities
• Sprinkler System, Hosereel System, Wet Chemical System, Gas Suppression System, Dry/Wet Risers and Fire Alarm System.
• Responds and manage to customer queries
• Identify and resolve technical issues and malfunctions in a timely manner
• Replacement of manual call point, detectors, fire alarm panel, Emergency and Exit lights.
• Troubleshooting of fire alarm panel and pump panel
• Keep accurate records of maintenance and repair work performed
• Respond to service calls and emergencies promptly
• Any ad hoc duties assigned by superior

Job Requirements:

• Experience / knowledge in Fire protection service and maintenance
• Diploma in Electrical/Mechanical discipline
• Able to converse in simple English

Job Overview:

We are seeking a skilled and customer-focused After Sales Service Technician to join our team. This role involves providing technical support, repairs, and routine servicing for water heaters. The technician will ensure high-quality after-sales services to maintain customer satisfaction, troubleshoot and fix issues, and ensure the efficient operation of water heating systems.

Key Responsibilities:

• Installation & Servicing: Perform maintenance and repair of water heaters, including instant and storage heaters.
• Troubleshooting & Diagnostics: Diagnose faults and perform repairs on faulty water heaters, ensuring safe and efficient operation.
• Customer Interaction: Provide excellent customer service, addressing customer queries and concerns professionally, and keeping them informed throughout the service process.
• Record Keeping: Maintain accurate service records, including service requests, actions taken, and equipment replaced.
• Compliance & Safety: Adhere to all safety protocols, local regulations, and company policies during installations, repairs, and maintenance.
• Customer Education: Educate customers on water heater maintenance and safe operation practices, offering advice on extending the lifespan of their equipment.
• Inventory Management: Maintain a stock of necessary parts and tools, ensuring availability of common replacement components for efficient servicing.

New Concept Opening at Amoy Street!!!

A new Filipino restaurant in Singapore which is a spin-off of popular Philippines-based concept, Manam. Rated and recommended by top food and travel sites such as Eater, Forbes Travel Guide, and Tatler Dining. With its approach of serving Filipino fare in classics and twists, the Manam dining experience is fit for this generation of curious eaters.

We are looking for passionate individual's to join us on this incredible journey!

Job Summary

This role plays a part in providing excellent service and creating amazing dining experiences for all our dining guests.

Duties and Responsibilities

▪ Play a part in providing high standards of service and creating amazing dining experiences for our guests

▪ Prepare the restaurant for service - table settings, top-up of condiments / service stations, and other preparatory tasks.

▪ Greet and welcome customers in a friendly manner.

▪ Be well-versed in the restaurant’s menu.

▪ Assist guests with the menu and provide recommendations.

▪ Serve guests with their food and beverage orders

▪ Be able to anticipate guest’s needs and preferences and render timely service.

▪ Clear and clean tables after guests have finished dining.

▪ Carry out daily general cleaning duties which includes, but are not limited to,

- Sweeping and mopping of floors

- Tidying up of service stations

- Trash disposal

- Washing and cleaning of serve/glass ware

▪ Execute initiatives set to make sure dining space is clean and tidy, exceeding expectations set under the Government and Company’s food safety and hygiene standards.

▪ Be responsive to telephone enquiries and forward to the relevant person if need be.

▪ Participate in promoting a cooperative, and happy working environment

▪ Any other duties as assigned by the Outlet Manager.

Requirements

- With some relevant F&B service experience. Training will be provided.

- Confidence, excellent customer service, and hospitality skills

- Friendly and Courteous

- Good communication and interpersonal skills

- Well verse in English

- Team player with a positive can-do attitude

- Attention to detail and able to adapt to any situations

- Problem analysis and problem-solving

Working Hours

5 Working days per week (Monday and Sunday Off)

Salary Package:

We offer competitive compensation (based on experience and position) and benefits packages for full-time employment.

Range from basic Salary $2000 to Gross Salary of $2600/$2700

Benefits

- Statutory leaves

- Outpatient & dental claim

- Hospitalisation & Surgical Insurance Coverage

- Training Opportunities

- Career Advancement

Responsibilities

Restaurant Operations

o Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

o Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

o Provide service to customers

o Execute proper cash management

o Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

o Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

o Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

o Comply with SOP and safety requirements

o Ensure quality of food is up to the prescribed standard

o Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

o Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

o Perform as a reliable team member and communicate clearly and audibly.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Business development

· Ensure that restaurants/bars are financially successful as independent profit centres by driving and soliciting business opportunities.

· Fully responsible and accountable for the restaurant revenue and profitability, to ensure that the operational budget is adhered to and that all costs are controlled and expenditures pre-approved.

· Continuously seek ways to maximise revenue and profit through sales calls, networking events, partnerships and cooperation.

· Coordinate with DSOM any event enquiries, and perform all the necessary follow-up to ensure all events are carried out successfully; Maintain an active trace/follow-up system on all personal sales calls.

· Coordinate efficiently all event sales-related responses with DSOM with the aim of ‘closing the deal’.

· Create and update all restaurant online/offline information alongside DSOM, and distribute necessary information and write-ups internally and externally.

· Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.

· Develop and refine a comprehensive mailing list/database for clients in conjunction with room-side mailchimp database, and maintain a regular communication to this database on the F&B offers of the hotels to encourage new and repeat business.

· Maintain/monitor all online booking platforms, including but not limited to Chope, HGW.

· Maintain/monitor alongside DSOM all Digital marketing/booking platforms for Restaurants eg., Facebook; IG; YouTube; EDMs; Chope, Quandoo, HungreyGoWhere, STB/TIH, and Websites to be populated with relevant posts about Restaurant.

· Proactively remain relevant in media by providing new events/articles/photos to various publication

Operational

· Ensure seamless service levels, including hiring and training crew.

· Rostering.

· Reservations management.

· Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

· Ensure Marriott L&D and Lobster Inc training is assigned and completed constantly (learning never stops).

· Create, update and maintain all SOPs.

· Personally and frequently verify that the guests receiving the best possible service; respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.

· Prepare and confirm all meeting/group proposals and contracts.

· Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.

· Assist in maintaining strong team performance by regularly reviewing KPI’s and goals against performance and realigning strategies according to results; perform performance reviews per schedule.

· Entertaining guests in a consistent, professional and positive attitude.

· Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

· Maintain and renew all needed licenses.

· Plan, control and ensure execution of all maintenance work, including logging in GXP and recording methodology.

· Monitor the quality and quantity of all food and beverage items served; inventory management and reporting routinely.

Job Requirement

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Food & Beverage Services Management or equivalent.
• Required Skill(s): food, beverage, marketing, digital media, sales, hr, whiskey, procurement, P&L
• Preferably specialized in Food/Beverage/Restaurant Service or equivalent.

Job Scope

• Develop and execute comprehensive marketing plans to promote the company’s products.
• Create and manage engaging marketing content, including social media posts, brochures, and advertisements.
• Oversee and maintain the company’s online presence, including website updates and digital platforms.
• Design and implement email marketing campaigns to attract and retain clients.
• Plan and organize promotional events, product showcases, and industry collaborations.
• Conduct market research to identify trends, customer needs, and competitor activities.
• Provide insights and recommendations to improve product offerings and marketing strategies.
• Track and analyze marketing campaign performance and generate detailed reports.
• Collaborate with internal teams to ensure effective execution of marketing initiatives.

Job Requirement

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in marketing, preferably in the Food industry or HORECA.
• Strong written and verbal communication skills.
• Creativity and the ability to generate innovative ideas.

Interested applicant may apply thru whatsapp +65 84597671

Candidate is to assist the Manager in maintaining overall system of our central kitchen and plainning of staff roster.

He/she is to be familiar with kitchen settings and raw materials handling. Food hygiene certification is a must.

Candidate is to train juniors/ new staffs to perform their job duties should they be unfamilar with their job scope.

6 days work week.

Food Kiosk Sales Assistant (Full Time / Part Time)

Take-A-Way Dim Sum Snacks (Non-Halal) Kiosk require Food Counter Assistant located at various Shopping Mall, duties mainly...

• Take customer's order and pack the food according to customer's request.
• Collect payment from customers
• Top up fresh snacks when required
• Maintain good hygiene at all times
• Always keep the premises clean and dry

Requirements:

• Able to work with minimum supervision
• 44 hours, one rest day per week on rotating basis
• Able to work on Saturday and/or Sunday & Public Holiday
• Able to starts immediately or within short notice is an advantage
• Salary commensurate with experience
• Part Time - $9.60/hour
• Full Time - $1825/month

Benefits:

• Uniform
• Annual Leave
• Overtime
• Performance Incentives

Locations Available –

* Island-Wide

Interested candidates may apply directly or call for interview:

Tel: 6445 6686 (HR Department)

HP: 8487 1588 (Whatsapp) for enquiry.

Looking for a Food Packer to join us in our healthy food and beverage production team!

Job Description:

• Picking and sorting of ingredients
• Weighing, wrapping, sealing, packing and labelling of all finished products
• Ensure that food preparation equipment is being used safely & correctly; cleaned and maintained as per schedule
• Cleaning of individual work stations and shared kitchen spaces
• Other ad-hoc duties as requested by the Production Supervisor

Job Requirements:

• Only Singapore citizens or PR.
• No experience required. Training will be given.
• Preferably possess a WSQ Food Hygiene Certificate
• Working hours: Mon-Sat 8:30am - 5:30pm, 1 hour lunch break
• Uniform provided

• Overseeing the customer services teams
• Training and managing Customer Service Assistants and Representatives
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field

Our client is a local company, one of the leading Environmental Services provider. They are looking for a IT Executive to assist their team for the next phase of their business. They are located in West.

Duties of IT Executive:

• Provide support for on-site and remote end-users to resolve IT-related issues, including hardware, software, and network troubleshooting on notebooks, desktops, and related peripherals.
• Conduct installations, system migrations, and problem-solving for various systems.
• Troubleshoot desktop-related issues effectively.
• Maintain and support servers, databases, and IT infrastructure, including performing configuration upgrades.

Requirements:

• Minimum 1 year IT back end support experience
• Minimum ITE/Diploma in Information Technology
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

About Company:

NEU Industries Pte Ltd is established in Singapore since April 2008, distributing medical and pharmaceutical products to hospitals, nursing homes an pharmaceutical manufacturing companies. Products include chemicals, patient trolleys, medical machines, surgical instruments medical pulps consumables, and rehabilitation products. We work closely with end users to design consumable products to meet their needs.

Headquartered in Singapore and having regional offices in Thailand and Malaysia, NEU Industries is poised to bring forth innovative products and solutions close to the hospitals and nursing homes.

Job Description:

• Response to service calls within customer's stipulated service response time

• Attend to service and repair works on site

• Test, install and commission equipment at customer's premise

• Sufficient knowledge about Company’s product to handle customer queries

• Contribute to product improvement and localization of the Company

• Inspect and test equipment, accessories and consumables

• Provide technical presentation and conduct technical trainings (if required)

• Submit weekly technical activities reports or other reports

• Support activities like technical services, exhibitions, customer visits, etc.

. Support overseas affiliated companies when required

Job Description:

• Executes all duties related to the front operations, such as registration, checking/verifying guests' particulars, updating of operations status, and etc.
• Cashiering duties including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and rendering reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• Maybe tasked to execute additional related duties as part of the effort to offer staff more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management/operations
• Serving and delivering good service to the customers
• Ad hoc duties as assigned

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

RAYMOND NG JUN HAN | EA Personnel No.: R1657009

• Maintain friendly and welcoming service to customers.
• Present menu and provide detailed information when asked.
• In charge of table preparation.
• Offer menu recommendations.
• Take accurate food and beverage orders.
• Communicate order details to the Kitchen.
• Serve food and beverage orders.
• Check cutlery and dishes for cleanliness and presentation.
• Arrange table settings and maintain a tidy dining area.
• Clear tables after customers finish dining.
• 6 Days' work week.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements