Marketing Assistant Job Duties

Assisting in organizing campaigns and developing marketing strategies. This work will be a critical factor for the smooth operation of the Marketing department and the attainment of its goals, as well as for the long-term growth of the company.

Responsibilities

Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities

Support marketing executives in organizing various projects

Conduct market research and analyze consumer rating reports/ questionnaires

Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)

Update spreadsheets, databases and inventories with statistical, financial and non-financial information

Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success

Prepare and deliver promotional presentations

Compose and post online content on the company’s website and social media accounts

Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market

Communicate directly with clients and encourage trusting relationships

Requirements and skills

Good understanding of office management and marketing principles

Demonstrable ability to multi-task and adhere to deadlines

Well-organized with a customer-oriented approach

Good knowledge of market research techniques and databases

Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)

Exquisite communication and people skills

High School diploma; BSc in Marketing, Business or relevant field is a strong advantage

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to
• subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a
• fast-paced environment.

Tiong Bahru Bakery - Central Kitchen Production Team Members
Up to $2,500 Completion Bonus (Terms and Conditions Applied)
05 Days 44 Hours work week

If you want to perfect your Viennoiserie, Pastry, or Sourdough/Bread making skills, Tiong Bahru Bakery is the perfect place. If you have aspirations to move into management we can also help you take the next step in your career. We offer world-class bakery training to build our teams' knowledge, and being part of the Spa Esprit Group also means that there is an opportunity for promotion and growth across the company to our sister restaurant brands.

We are on the lookout for the following role:

1. Viennoiserie Production Team Members

2. Bread Production Team Members

3. Pastry Production Team Members

4. Savoury Production Team Members

We're passionate to develop our people to create the next generation of leaders by training and promoting from within. We love to take people with no experience who are passionate to learn.

Our people aren't robots, we empower people to be themselves, and let their personalities, ideas, and creativity shine. We take care of our people, we work hard to understand our team members as individuals to set everyone up for success. We build high-performing teams by creating courageous leaders, trusted relationships and training our teams to be knowledgeable and confident in their roles. Our team supports each other, looks after each other and works together to achieve our goals.

Team Benefits

• Amazing career growth and promotion opportunities
• Industry-leading packages
• Monthly meal allowance
• 05-day - 44 hours work week
• End-year performance bonus
• Group medical, hospitalisation and dental insurance
• Discount across all SEG brands
• Group D&D and team bonding events

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

· Ensuring that employees have the tools and training they need to succeed in their jobs

· Building relationships with key clients and establishing long-term business partnerships with them

· Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

· Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

· Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

· Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

· Managing a team of employees and ensuring that they are trained to perform their jobs effectively

· Reviewing customer orders and inventory to ensure that all customer needs are being met

· Conducting market research to identify new opportunities for growth in the industry

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets
• by successfully managing the sales
• team
• Design and implement a strategic business plan that expands. company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting,
• coaching and performance
• monitoring of sales representatives
• Build and promote strong, long-
• lasting customer relationships by
• partnering with them and understanding their needs
• Implementing new sales plans Present sales, revenue and expenses reports and realistic forecasts to the
• management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status · Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field Successful previous experience as a
• sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence. credibly and e!ectively at all levels of the organization
• Proven ability to drive the sales
• process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and
• people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow
• company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Responsibilities:

• Supervise and manage production staff to ensure efficient workflow and adherence to production schedules.
• Coordinate daily production activities and allocate resources effectively.
• Understand production schedules and prioritize production sequence - Packaging materials and Raw materials
• Ensure that all products meet quality standards and specifications. Prefer with experience of CGMP, HACCP or ISO Standards
• Implement and maintain quality control procedures and processes.
• Address any quality issues promptly and implement corrective actions.
• Assist in the development and execution of production plans to meet customer demands.
• Monitor production processes and adjust schedules as needed to optimize efficiency.
• Ensure a safe working environment by enforcing safety regulations and procedures.
• Conduct regular quality audits and safety inspections and address any hazards or violations.
• Ensure compliance with all relevant industry standards and regulations.
• Maintain accurate production records and prepare reports on production performance.
• Track key performance indicators (KPIs) and provide regular updates to management.
• Train and mentor production staff to enhance their skills and performance.
• Conduct performance evaluations and provide feedback to team members.

Requirements

• Candidate with 4-5 years of hands-on experience and minimum of 2 years leading teams
• Basic Computer Knowledge and MS Office Knowledge
• Proficient in Mandarin and English as need to liaise daily with Mandarin and English speaking associates
• Experience in Food Manufacturing preferred
• Able to work interdependently with a high level of initiative and resourcefulness.
• IT Skills and experience in SAP / EWM or related ERP system will be an advantage

Job Responsibilities:

• Conduct daily QC Inspection (weight, quantity, metal detector, packaging check, date code, collect samples for microbial test) to ensure that all finished products are meeting internal quality standards.
• Conduct GMP and personal hygiene inspection.
• Check and ensure all CCPs and CPs are properly controlled and monitored.
• Conduct daily and weekly sensory evaluation for finished products.
• Conduct building and facility checks with Facility Team, submit report and ensure actions taken for issues brought up.
• Conduct Incoming Raw material quality check for Flour and Oil (Visual, Moisture, COA etc.).
• Manage daily sampling for finished products including planning, collection, labelling, input of data and organoleptic test.
• Conduct environment monitoring including air test, hand and protect coat swab, equipment and packaging TPC swab as per schedule.
• Conduct incoming imported goods physical inspection and record any non-conforming products.
• Key-in and release raw materials and finished products from SAP System.
• Other tasks as required and delegated by QC Executive.

Job Requirement:

• Diploma/Degree in Food Science or Food Technology or related fields
• Fast learner and independent
• Interest for food industry is preferred
• Singaporean only

Work location: 1 or 5 Senoko Road

Contractual Work timing: Mon - Thu 8am - 6pm, Fri 8am - 5pm.

(Successful candidate will be given priledged shortened workweek Mon - Friday 8 am to 5 pm)

We are seeking a dynamic and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for driving growth and expanding our ecommerce presence. This role involves identifying new business opportunities, building and maintaining relationships with key partners, and implementing strategies to increase online sales.

Key Responsibilities:

• Identify and Develop Opportunities: Research and identify potential ecommerce partners and platforms to expand our online presence.
• Relationship Management: Build and maintain strong relationships with existing and potential ecommerce partners.
• Sales Strategy: Develop and implement sales strategies to achieve revenue targets and growth objectives.
• Market Analysis: Conduct market research to stay updated on industry trends and competitor activities.
• Campaign Management: Plan and execute marketing campaigns to drive traffic and sales on ecommerce platforms.
• Performance Tracking: Monitor and analyze sales performance, providing regular reports and insights to senior management.
• Collaboration: Work closely with the marketing, product, and customer service teams to ensure a seamless customer experience.
• Customer Engagement: Engage with customers through various channels to understand their needs and improve service offerings.

Qualifications

• Education: Bachelor’s degree in Business, Marketing, or a related field.
• Experience: Minimum of 3 years of experience in business development, sales, or ecommerce.
• Skills: Strong analytical skills, excellent communication and negotiation skills, and proficiency in MS Office
• Knowledge: Understanding of ecommerce platforms, digital marketing, and online sales strategies.
• Attributes: Self-motivated, goal-oriented, and able to work independently as well as part of a team

Responsibilities

1. Loading and unloading of goods daily.

2. Operate forklift and handle equipment in automated warehouse

3. Ensure items are placed in right and proper location and retrieving them properly

4. Observe safety at all times and looking out for each other as well as ensuring all stored items are kept in good condition.

5. Able to attend to resolving warehouse or storage issues when required.

6. Ensure proper stocks recording for in/out and any required admin paperwork are completed

Requirements

1. If you have Singapore Forklift license and can operate forklift competently, we will offer higher starting salary compared to a normal storeman who does not have this license.

2. Able to work in cold room -12 Degree Celsius (°C)

3. Must be medically fit and physically fit to do loading and unloading work on daily basis

4. 5.5 days workweek

Responsibilities

• Developing new product according to development requests and involve in improvement of existing products
• Developing application recipes to optimize product design for new and existing products
• Look out for new trends and new products in the market
• Responsible for developing prototypes for customer in a given time frame
• Evaluation of new ingredient submissions
• Conduct food tasting and sensory evaluation
• Maintain proper documentation to support costing, lab scale formulation of new and existing products and any supporting documents.
• Work closely with inter-departments on the development and launch of new or improved recipes
• Perform ad-hoc duties assigned by immediate superior

Job Requirements

• Recognised culinary qualification or similar discipline
• At least 2 - 5 year of relevant experience in restaurant/ hotel business/ food manufacturing industry
• Experience in different Asian cuisine, bakery and Dim Sum would be useful for daily R&D work
• Passionate about food product development
• Creative in food preparation and presentation
• Meticulous with good organizational skills
• Team player with good interpersonal skills
• Proficient with Microsoft Office
• Proficient in Mandarin and English (spoken and written) as need to liaise daily with Mandarin and English speaking associates

Job Responsibilities

• Loading and unloading goods from the warehouse.
• Delivery of goods to supermarkets.
• Adhering to assigned routes.
• Maintain vehicle cleanliness Requirements.

Job Requirements

• Valid class 4 license
• Good communication skills
• Flexible and committed
• Minimum 1 years experience in similar role & vehicle type

About Ferrari Group

Ferrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide.

Established in 1959 as a customs broker and forwarding company in Italy, Ferrari Group has evolved into an extraordinary global network with worldwide operations.

Committed to sustainability and innovation, Ferrari Group provides impeccable customized services based on responsiveness, discretion and utmost security. Unrivalled global expertise and tailor-made solutions, successfully applied to Luxury.

WORLDWIDE SERVICES: CUSTOMS SOLUTIONS · FREIGHT FORWARDING · GROUND TRANSPORTATION · SECURITY · ICT TOOLS · FISCAL SOLUTIONS · GLOBAL EXHIBITIONS SUPPORT · PRIVATE EVENTS SUPPORT · LOGISTICS SERVICES · SPECIAL SERVICES · HAND-CARRY SERVICES · FINE ART · QUALITY CONTROL · AFTER-SALES SERVICE · HALLMARKING SUPPORT · INSURED SERVICES

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Responsibilities:

1. Primary Roles: Customer Service Support

a. Handles incoming enquiries, live chat.

b. Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)

c. Reporting and documentation for e-shop & leads

d. Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.

e. Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.

f. Prepare necessary paperwork, such as quotations, Proforma invoices, etc.

g. Follow-up quotations & Orders

h. Onboarding customers to new Digital commerce platform

2. Secondary Roles: System Support

a) System support for systems that already go live.

b) Liaison between end-users and developers by understanding user needs, communicating issues, and facilitating effective resolutions without necessarily engaging in programming.

c) Other ad-hoc responsibilities by management

Requirements:

1. At least GCE “O” levels or equivalent

2. At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone

3. Pleasant personality and Customer Service oriented

4. Able to work independently as well as in a team

5. Good communication skills

6. Proficient in MS Excel (MS Powerpoint a plus)

7. Good to have: Tech-savvy (Ability to quickly learn new tools and adapt to the fast-paced nature of the digital commerce industry)

We are seeking a qualified and service-oriented individual to join our Customer Service Department. This department focuses on delivering consumer banking products and services, including savings accounts, fixed deposits, current accounts, and remittance services.

Roles & Responsibilities

The successful candidate will perform essential back-end support functions and assist with the department’s operational activities. Key responsibilities include:

KYC & Customer Documentation

• Follow up with customers on periodic KYC review documentation.
• Liaise with customers to resolve incomplete due diligence documentation.
• Update and maintain customer information data in the bank’s systems.

Account Management

• Address customer and departmental inquiries related to account opening, closure, and maintenance.
• Support daily operations for account services, ensuring accuracy and timelu processing.

Clearing & Transactions

• Handle outward clearing, inward/outward returned cheques, e-voucher responses, and mark cheque processes.
• Manage inward clearing reports, CTS transaction backups, and e-Giro transactions.

Reporting & Compliance

• Prepare and submit reports to Head Office, Management, and regulatory bodies as required.

Projects & System Enhancements

• Contribute to department projects and participate in system enhancement initiatives to improve efficiency and service delivery.

Requirements

To be considered for this position, the candidate must have:

• A recognized Degree from an accredited institution.
• At least 1 year of banking experience, preferably in areas such as tellering, payments, or related functions.
• The ability to learn quickly and work independently with minimal supervision.
• Strong interpersonal and communication skills with a cheerful and service-oriented attitude.
• A team player mindset with adaptability to changes in a dynamic work environment.

Preferred Skills

• Detail-oriented with a focus on accuracy in data handling and reporting.
• Familiarity with KYC, AML (Anti-Money Laundering) procedures, and banking compliance processes.
• Proficiency in Microsoft Office applications (e.g., Word, Excel, and Outlook).

At REACH Senior Service, our core belief is every senior is valuable and able to live life to their fullest potential. The aim for our Senior Centre is to build a community of seniors that improves mutual social cohesion, empowers seniors and maintains their health and mental wellness.

JOIN US and be part of a team who contributes to the positive aging of the seniors as they age meaningfully and healthily. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

We are looking for a passionate Programme Executive to plan and coordinate the day-to-day programme. guide volunteers to carry out the programme activities, work with other organisations to execute programmes, manage communications and feedback from stakeholders, as well as conduct outreach activities to other organisations and the community.

Key Responsibilities:

· Plan, develop and manage engagement programmes (workshops, educational talks, festive events, etc.) to be held at designated neighbourhood touchpoints for Seniors.

· Allocate appropriate resources, recruitment of seniors / volunteers / partners for the programmes, and to plan and execute publicity for such events.

· Supervise and train volunteers / partners in the running of approved programmes and provide administrative support to volunteers / partners involved.

· Monitor seniors' health and wellness, make referrals to appropriate agencies, and conduct home or hospital visits.

· Manage the AAS (Alert Alarm System), SC phone and its maintenance.

· Provide support for seniors, including health monitoring and communication with next of kin.

· Conduct community outreach within the vicinity of the service area and perform needs assessment to ascertain service needs and gaps of the senior residents.

Requirements

· Possess Higher Diploma or Diploma in Gerontology, ITE NITEC in Community Care and Social Services, or Diploma in Social Enterprise/Entrepreneurship

· Ability to train volunteers to facilitate creative arts / baking / cooking / singing / music instruments / florist / live streaming in senior programmes.

· Ability to host or deliver programmes in front of a crowd of 10 – 80 seniors is a must.

· Familiarity with live-stream or data-entry and administration is preferred.

· Experience in social services not necessary

· Fully conversant and able to translate in Malay / Mandarin and English, ability to converse in Hokkien / Teochew will be a bonus, due to clients being seniors.

· Must be a good team-player, with a passion to work with seniors.

· Good communication and interpersonal skills

· Has a strong passion in outreach and community work with seniors

· Only Singaporeans

My Client is from an MNC looking for a Workplace IT service Analyst.

Main responsibilities include:

• Get involved in Incident, Problem and Service Request Management
• Provide workarounds and solutions based on Service Level Goals
• In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure corrective actions and testing by other users
• Propose or recommend IM&T Services modifications to reduce user impact
• Refer more complex problems to problem managers or senior level

Minimum experience required:

1) At least 2 years of IT Experience. ***Prior Experience working in MNC's is a plus

2) Knowledge of Microsoft-based operating systems to perform troubleshooting

3) knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory

4) Knowledge of informatics hardware (PC, Printer, scanner, smartphones etc

Interested applicants, please send your updated resume in MS WORD format to [email protected] for faster response. Do include your availability, last drawn & expected salary. Thank you.

Gabriel Liang l R1983062

The Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents’ well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal partners.

Work Location: Senja Care Home

Client Care Management

• Act as the point of contact to interact and gather feedback from residents and their families to understand their needs and preferences.
• Work towards resolving issues and ensuring a positive outcome for all parties involved.
• Collaborate with internal partners within the care home to ensure a cohesive and collaborative approach to resident care and service delivery.
• Identify and share areas of improvement and provide recommendations.

Training and Activity Management

• Coordinate and deliver in-service talks to residents and staff.
• Encourage residents to participate in activities and events for their health well-beings.

Service Quality

• Monitor and evaluate the quality of care provided to residents by conducting regular assessments, audits and surveys.
• Identify areas for improvement and recommend strategies to enhance the quality of services.
• Implement initiatives to enhance resident satisfaction and improve the overall resident experience.
• Prepare reports for management and regulatory agencies as required.
• Ensure that the care home complies with all relevant regulations, policies, and procedures. Stay abreast with industry standards and best practices to maintain compliance.
• Escalate to HOD or Senior Management Team (SMT) for feedback that warrants immediate attention or has insinuation of escalation to public forum or media.
• Track all visits, feedback, recommendations and report at Vanguard Rehab and Clinical Meeting (VRCM) platform or any other platforms when necessary or required.

Administration

• Maintain accurate records of quality assurance activities, resident feedback, and compliance measures.

Requirements

• Diploma / GCE “A” level / GCE “O” level / GCE “N” level in a relevant discipline
• Possess at least 1 - 2 years working experience in Service Quality function or quality improvement programmes in healthcare or similar setup.
• Those with experience in Nursing Homes and/or long-Term Care Facility would be preferred.
• Ability to interact in at least 2 of the languages/dialects such as Malay, Mandarin or Tamil to communicate with the clients and families.
• Effective interpersonal, engagement and follow-up skills
• Detail-oriented
• Passion for quality and ageing issues
• Good written and verbal communication skills

Responsibilities

• To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Review customer existing loan package and advice accordingly on the various option available
• To protect loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately

---------------------------

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Job Responsibilities

• Help in programme planning and facilitation
• Help in community outreach activities
• Help in home visitations
• Engage and befriend clients from all walks of life
• Handle administration work and programme logistics

Send your resume to [email protected]

Only shortlisted applicants will be contacted

Only Singaporeans

A dynamic and growing freight forwarding company headquartered in Singapore, with regional offices across the region. As we continue to expand, we are seeking a meticulous and organized Customer Service Manager to join our Haulier team and help drive our success.

Long term prospects and career development will always be available for staff.

Min 2 years in relevant experience in a customer service role, particularly in logistics or transportation is highly valued.

Salary shall commensurate with qualifications and experiences.

The job duties include the following:

1. Handle Customers Inquiries.
2. Manage Shipments:
3. Resolve Issues and Complaints:
4. Order Processing
5. Provide Quotes
6. Coordinate with Other Departments:
   • Collaborating with dispatch teams, drivers, and warehouse staff to ensure smooth logistics operations.
   • Updating customers on any changes in delivery schedules or route adjustments.
   • Invoicing and Administrative duties
   • Ensure Compliance and Regulations

Responsiblility:

• Responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience
• Prepare tables for meals, including set-up of items such as linen, silverware and glassware.
• Take orders and serve food and beverages to guests at tables in dining establishment.
• Serve alcoholic/non-alcoholic beverage; adhering to licensing/liquor regulations.
• Ensure workstation is stocked with appropriate condiments at all time.
• Ensure adherence to the safety, sanitation and hygiene policies.
• Able to work on weekend and public holiday
• Able to work shifts

Front Office Service Executive

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications:

• Minimum ‘O’ Level education
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Good interpersonal and communication skills

Job Responsibilities:

1. Produce and manage technical documents, including writing technical cases, monthly technical reports, updating PDI technical files, and managing inventory vehicle technical documents.
2. Manage market technical operations, including managing and improving service provider technical managers, internal training management, regular assessment management, technical capability evaluation and improvement, market survey analysis, localization promotion, and the implementation of company technical management regulations.
3. Provide claims support, including promoting technical determination of fault responsibility and pre-review of claim forms.
4. Follow up on technical projects, including managing and supporting technical projects and promoting market-oriented projects.
5. Manage quality, including collecting and organizing market issues and following up on difficult problems with relevant departments at headquarters.

Recruitment Requirements:

• Minimum Degree in relevant field such as Electrical Engineer..
• At least 3 years of experience in vehicle maintenance or and after-sales technical management.
• Strong interpersonal communication and coordination skills.
• Preferable with class 3 driving licece.
• Proficiency in English or Chinese in order to liaise with HQ colleague from China.

Immediate till 31 August 2025

5 days work week across Monday to Sunday

Up to 44 hours per week (8/30am - 6pm / 12.30pm - 9.30pm)

• Support Project Manager in attaining holistic objectives of the assigned surveys.

• Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline.

• Ensuring the team attains their daily Key Performance Indicators (KPIs).

• To be the subject matter expert for assigned surveys.

• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues if needed.

• Ensure survey data are accurately keyed into the system via audits.

• Handle escalations/complaints cases via service recovery calls.

• Assist Quality Service Manager in escalations/complaints via incident reporting, findings, and future

preventive measures.

• Conduct field visits with junior team members for survey collection.

• Conduct call audits to ensure compliance to call scripts, professionalism, and service excellence.

• Continuous improvement in standards and quality of the team via coaching efforts.

• Goals setting and conducting year-end appraisals.

Requirements:

• Minimum Diploma or equivalent.

• Equipped with work experience in survey operations, sales, or customer service role.

• Possessed at least 2-3 years’ experience in supervisory position.

• Those without the academic qualifications will be considered with relevant work experience.

• Applicants with call center background, direct sales and customer fronting will be advantageous.

• Able to handle escalations and complaints proficiently to de-escalate these cases.

• Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.

• Able to communicate effectively with internal and external stakeholders.

• Selected applicants are required to complete a training course and passed the assessment test before

being deployed to operations.

• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

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Job Responsibilities:

1. Oversee the control of after-sales service agreements with service providers.
2. Localize and manage service providers' business policies such as network permission, marketing activity, parts and accessories assessment policies, set and control pricing policies.
3. Implement and assess policies related to after-sales customer complaint handling.
4. Handle complaints and follow up with external platforms.
5. Coordinate customer complaint information.
6. Handle translation and printing of after-sales related materials.

Recruitment Requirements:

1. Minimum bachelor's in automotive related or project management fields.
2. Experience in automotive after-sales, including customer complaints and business-related tasks.
3. Strong execution ability, service awareness, and communication skills.
4. Proficiency in MS Office and other office software.