• Lead a customer service team across multiple channels within the retail and membership sectors, ensuring consistent, efficient service delivery.
• Ensure compliance with Service Level Agreements (SLAs), Standard Operating Procedures (SOP), and business continuity plans, promptly addressing any gaps or incidents.
• Oversee outsourced contact center activities, conducting regular performance reviews with vendors to enhance service quality.
• Handle escalated feedback promptly, providing effective resolutions.
• Collaborate with internal and external stakeholders to resolve issues and operational hurdles.
• Foster a positive team environment, motivating achievement aligned with organizational objectives.
• Set and review individual/team goals, fostering continuous development.
• Collaborate with the Service Culture team to identify training needs, updating SOPs for improved efficiency and enhanced customer experiences.
• Conduct performance appraisals and offer constructive feedback to team members.
• Compile and analyze data for managerial reporting.

Requirements:

• Hold a Degree in any discipline with a minimum of 5 years' experience in retail, e-commerce, or customer service.
• Ideally, have at least 3 years of supervisory experience with a proven leadership track record.
• Familiarity with systems like SAP or Zendesk is advantageous.

Other Details:

• Work Location: Joo Koon
• Contract: 1 year

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Clinical Patient Service Assistant - HealthCare Assistant

Roles & Responsibilities

Responsibilities:

· Performance of ECG, Spirometry, Eye, Hearing Test, Step Test and other inclinic Testing etc

· Performance of Patient Escort / Transport to & from Hospital and Clinic

· Coordinate with the Medical Personnel

· Maintain medical equipment/ medications etc in working order and cleanliness and working environment

· Attends to any other patient / clinical requirements when needed.

· Use of Telemedical devices to assist Medical Doctor/Nurse for Patient Care

. Assisting the Doctor for Various procedures ,in clinic test and services

. Handle registration of patients, phone calls, emails, electronic communications etc

. Provide In clinic Patient care services

. Use of Electronic Medical Records

. Medication – dispensing and management

. Helps to maintain a clean, safe and neat clinic environment

Requirements:

· Female Personnel / Male Personnel

· Relevant experience is welcome

· Punctuality and Responsible - a very important aspect

· Able to work independantly

. Working Hours: 5.5day week -- 8am/9am to 5pm/6pm - Weekdays, 8am/9am to 12noon/1pm- Saturday

Successful applicants without the qualifications or relavant experience will undergo in house training

Salary starts from $1800 - depending on relavant experience

Applicants

Only Singapore Citizens or Permanent Residents need apply

All potential applicants to send in resume/CV to:

Email: [email protected]

All applications by email please write in Subject: " Clinical Patient Service Assistant - HealthCare Assistant"

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Experience in related field
• Experience in servicing Refrigeration / Robotic Liquid equipment is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Benefits summary:

• MNC, Good Career Progression
• Changi Airport
• Up to $2400 + Bonuses
• Company Transport provided
• Fast Hiring

Job Responsibility:

• Assist airlines in the process of checking in passengers
• Check boarding pass and travel documents
• Assist in lost and found duties
• Perform customer service duties such as answer general enquiries

Interested candidates kindly click the APPLY NOW button

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Christopher Choong Xing Li

Registration Number: R23118001

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Our client is a Retail MNC. They are looking for a Customer Service Officer to assist their team for the next phrase of their business. They are located in Town – easily accessible.

Duties

• Welcome and attend to guests and visitors in a friendly manner, ensuring they feel comfortable.
• Address guests' queries, requests, and feedback promptly and effectively.
• Respond to phone and email inquiries from potential guests with timeliness and courtesy.
• Receive and redirect mail, phone calls, packages, etc., efficiently.
• Anticipate guests' needs to enhance their experience and provide exceptional service.
• Conduct basic administrative, secretarial, and reception duties.
• Monitor and manage the inventory of supplies, placing orders for replenishment when necessary.
• Assist guests/customers with errands and provide support for events, voucher claims, etc.

Requirements

• Training will be provided
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R21103251 (Yeo Huey Cheen)

Job Highlights:

• Salary ranges from $2,5k to $3k + AWS + PB (Performance bonus subjected to individual performance)
• Working Days & Hours: 5.5 Days - Mon 8AM to 6PM / Tues to Fri: 830AM to 6PM / Sat: WFH
• Location: Changi South
• Cleaning Solution Industry

Job Responsibilities:

• Prepare the daily schedule of technicians
• Daily briefing of technicians on any special instructions
• Process paperwork, quotations and billing
• Coordinate with the warehouse on items needed by technicians
• Assist with customer servicing enquiries
• Contact suppliers on servicing feedback and warranty claims
• Any other relatable duties as assigned

Requirements:

• Preferable with at least 2 years of similar experience/capacity in the relevant industry

Interested candidates can kindly apply via MyCareersFuture or can send your latest resume to [email protected]

Gary Lua Zhi Hao (R21104006)

Just Recruit Singapore Pte Ltd (EA12C6295)

Our client is a Manufacturing MNC. They are looking for a Service Technician to assist their team for the next phrase of their business. They are located in West – easily accessible.

Duties:

• Conduct on-site preventive maintenance services as per the agreed schedule.
• Deliver adhoc remedial repair services.
• Perform in-house and on-site calibration.
• Conduct pre-delivery inspection on equipment before delivery.
• Maintain records of customers' install base.

Requirements

• Minimum Diploma or Nitec in Mechanical Engineering or any relevant field
• Experience in performing troubleshooting and diagnostic services is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R21103251 (Yeo Huey Cheen)