Job Summary:

• Located at Hougang
• 5 Days Work Week
• AWS, VB
• Up to $3,300
• Transport Provided at West, East, North, NorthEast

Job Responsibilities:

• Manage order processing and fulfillment, ensuring prompt and accurate delivery.
• Respond to customer emails regarding queries, feedback, or order placements within one working day.
• Follow up with customers to ensure satisfaction and identify future needs.
• Investigate, resolve, and escalate customer complaints or feedback as needed, collaborating with Senior staff and Regulatory & QSHE teams efficiently and independently.
• Ensure the availability of certificates of analysis or compliance and apply inspection status as required.
• Prepare, generate, and share customer reports accurately and on time.
• Collect and maintain sales data and an up-to-date database of customer contacts.
• Maintain an organized filing and retrieval system for easy access to work documents when needed.

Job Requirements

• Diploma in Business Administration or Logistics and Supply Chain
• At least 2 years working experience in related field.
• Excellent communication skills.
• Proficiency in Microsoft Office.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

For fast response, please submit your Update Resume to whatsapp (Miya - 69900434) and only shortlisted candidate will be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

The KOPI & TARTS team is looking for enthusiastic individuals who are ready to brighten up someone’s day! From serving customers with a smile, to baking pastries with a heart; our team wants you!

Job description:

• Attending to customers' ordering of food and beverages.

• Willing to acquire new skills in brewing of Kopis' and Tehs', according to the Company standards.

• Compliance with SFA safety and hygiene standard and MUIS Halal requirements.

• Assist in daily operations of the store, ensure cleanliness at all times.

• Perform other duties as assigned by the management and supervisors.

• Comfortable in doing simple baking and light cooking at the premises.

• Willing to work shifts and weekends (according to the operational hours of the assigned outlets).

Pre-Requisites:

• Pleasant personality
• Willing to learn
• Good communication skills
• Able to work in team
• Able to work on weekends / Public Holidays / Shift Work

5 days work week is available at these locations: - New Tech Park, SingPost Centre, Jurong Point and City Square Mall, Suntec City Mall ( off 1 weekday and 1 weekend)

Other locations are available too!

Full-Time - 6 days work week

Part-time positions (minimum 22 hours per week) are also available from $10/hr onwards!

How to apply:• Walk in at any of our outlets or whatsapp us at 87986031 to fill up the application.

Job Description and Requirements

Cashiering

1. Process cash, credit, and digital transactions accurately.
2. Maintain a balanced cash register and reconcile sales at the end of each shift.
3. Provide customers with receipts and accurate change when necessary.

Operations

1. Opening the store according to established standards.
2. Closing the store for the day according to established standards.
3. Greet and assist customers in a friendly and timely manner.
4. Take customer orders and provide detailed information about store items.
5. Ensure customer satisfaction by addressing inquiries and resolving concerns promptly.
6. Prepare and assemble food items according to established standards.
7. Ensure food quality and presentation meet company guidelines.
8. Follow hygiene and safety protocols in food handling and preparation.

Ad-Hoc Duties

1. Assisting the Store-in-Charge.
2. Ad-hoc general operational duties.

Able to work on Weekends and Public Holidays.

Part-Timers and Students are also welcomed to apply.

Willing to work weekends and public holidays
Work hours are from 9am to 6.25pm, 5 day work-week including Sat
OFF on Sunday and 1 weekday off

Job Description

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

SEEKING EXCEPTIONAL TALENT!

Elevate your career with our rapidly expanding restaurant group!

We are the proud operators of Altro Zafferano and Griglia Open Fire Italian Kitchen, two of Singapore's distinguished dining destinations. As we're opening a new restaurant, we're excited to offer our team even more opportunities for growth and advancement.

** ADVANTAGES OF JOINING OUR TEAM: **

• Continuous Learning & Career Growth: Engage in a fulfilling journey of skill refinement within an environment that encourages learning and provides tangible opportunities for career progression.
• Competitive Remuneration: Your hard work and dedication are valuable to us. Enjoy a competitive salary, innovative incentive programs, and an additional bonus for split-shifts alongside our standard straight-shift schedule.
• Balanced Work Schedule: Our 5-day work week with straight-shift schedules ensures you maintain harmony between your work and personal life.
• Employee Benefits: We care about your wellbeing. Take advantage of our medical benefits, staff meals, and night transportation claims (when applicable).
• Dynamic Workplace Culture: Thrive in our vibrant and innovative workplace culture. We foster a growth mindset and are committed to continual improvement.

Be part of our prestigious establishments and contribute to the exciting journey of our upcoming restaurant. Apply today, and let's ascend to new heights together!

Main duties and supporting responsibilities:

• To assist the Head Chef / Sous Chef / Junior Sous Chef / Pastry Chef during service for timing and progress of all desserts
• To ensure that the presentation, taste, texture, and quantity are maintained to the standards
• To ensure that the correct and same ingredients are used as specified by the Head Chef / Sous Chef / Junior Sous Chef / Pastry Chef to ensure quality is upheld at all times
• To assist the Team in the overall checking and maintaining of your station and to assume overall responsibility
• To liaise with the team with reference to possible improvements/difficulties in your section
• To ensure by checking that all dishes prepared and presented in your section are to the standard laid by the Company

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Pastry/Bakery
• At least 3-5 years of working experience in the related field is required for this position
• Able to work effectively in a team environment; leadership & good interpersonal skills
• Possess a positive attitude and cheerful disposition
• Able to work weekends and public holidays
• Immediate availability

Interested applicants are invited to apply online with a comprehensive resume, via the button Apply Now

We regret that only shortlisted candidates will be notified. Thank you for applying.

SEEKING EXCEPTIONAL TALENT!

Elevate your career with our rapidly expanding restaurant group!

We are the proud operators of Altro Zafferano and Griglia Open Fire Italian Kitchen, two of Singapore's distinguished dining destinations. As we're opening a new restaurant, we're excited to offer our team even more opportunities for growth and advancement.

** ADVANTAGES OF JOINING OUR TEAM: **

• Continuous Learning & Career Growth: Engage in a fulfilling journey of skill refinement within an environment that encourages learning and provides tangible opportunities for career progression.
• Competitive Remuneration: Your hard work and dedication are valuable to us. Enjoy a competitive salary, innovative incentive programs, and an additional bonus for split-shifts alongside our standard straight-shift schedule.
• Balanced Work Schedule: Our 5-day work week with straight-shift schedules ensures you maintain harmony between your work and personal life.
• Employee Benefits: We care about your wellbeing. Take advantage of our medical benefits, staff meals, and night transportation claims (when applicable).
• Dynamic Workplace Culture: Thrive in our vibrant and innovative workplace culture. We foster a growth mindset and are committed to continual improvement.

Be part of our prestigious establishments and contribute to the exciting journey of our upcoming restaurant. Apply today, and let's ascend to new heights together!

Job Responsibilities:

* Assists with the smooth and efficient service of the outlet.

* Ensuring that standards are met at all times

* Deliver excellent customer service at all times

* Constantly strives to satisfy all guests that patronize the outlet.

* Maintains the cleanliness of the restaurant front/back of the house

* Takes guest orders and delivers items without unnecessary delay

* Possess a thorough knowledge of the restaurant menu

* Actively up-sell the menu

* Reports any difficulty or problem to Service / Operations Manager

* To follow up with Service / Operations Manager on the solution or follow-up action

* Ensures mise-en-place is prepared to the requirement and operation needs

* Ensures tables are cleaned and re-set at the conclusion of each course

* Participates in training to improve selfknowledge and skills

* Assists in monthly inventory checks on operating equipment and supplies

Job Requirements:

* Diploma/certificate in Hospitality orTourism Management desirable

* Minimum 3 years and above of workexperience as a Captain or Supervisor inF&B

* For candidates with no or 1 year ofexperience, can be considered for theFood Runner position

* Excellent communication skills, aproactive problem solver

* Attention to detail is essential

* Team player, who values teamwork andhas good team-building skills

* Able to communicate effectively with alllevels of employees

* Personable to deal with. Discreet,reliable, and diplomatic

* Positive “can-do” attitude, motivated,passionate

* Who seeks opportunities to be multi-skilled and trained

* Good personal grooming & personalpresentation

* The high degree of integrity

* Able to adapt to a changing environment

* Opportunities available for rapid careerprogression

* Willing to work on weekends and publicholidays

* Immediate availability

Interested applicants are invited to send yourupdated resume in MS Word format via

ApplyNow

.

We regret that only shortlisted applicants willbe notified.

• Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

• Buying, weighing and storing ingredients and food supplies

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses,food costs, inventory, and staffing with in budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

• Buying, weighing and storing ingredients and food supplies

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses,food costs, inventory, and staffing with in budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

Junior Service Technician | Water Filters and Water Purifier | 5 Days | Up to $2.k | Redhill

• Salary: $1,800 - $2,400 (depending on experience)
• Working hours : 5 days work weeks (Mon-Fri) 9am -6pm
• Office location: near Redhill MRT

Job Scope:

• Assist in the installation, testing, and commissioning of equipment or systems.
• Perform service maintenance, repairs, inspections and basic troubleshooting
• Support the senior technician in diagnosing and repairing equipment malfunctions.
• Provide basic technical support and respond to client inquiries when required.
• Manage tools and materials responsibly, ensuring proper storage and inventory.

Requirements:

• Basic understanding of technical systems and tools
• Physically fit to perform hands-on tasks and comfortable working in various environments
• Training provided

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Retail Assistant – Showroom

Working Days & Hours: 5.5 Days Mon-Fri 9AM – 6PM / 10AM to 7PM, Sat 9AM to 1PM

Location: Boon Lay

Salary: $2500 to $3000 + AWS (based on experience and relevant industrial background)

Requirements

Admin experience, prefer have experience in FMCG food industry

Will need to work in office and assist in showroom

Job scope

Assess customers’ needs and provide assistance and information on product features

Welcome customers to the store and answer their queries

Maintain in-stock and presentable condition assigned areas

Actively seek out customers in-store and handle cashier, payment

Remain knowledgeable on products offered and product promotion

Process POS (point of sale) purchases/Cashiering

Handle returns of merchandise

Team up with co-workers to ensure proper customer service

Comply with inventory control procedures (weekly and yearend inventory)

Help in picking for Online orders

Do other task as assigned by Management

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Benefits:

• Free foods and drinks provided

Responsible:

• Actively participate in events, meetups, and social gatherings
• Attend and support company-sponsored events, ensuring smooth interactions.
• Regularly report networking outcomes and new connections made

Requirement:

• Minimum Local Diploma in any field

Salary: $50 (2 hrs 30 mins)

Working days and hours: [18 Dec or 20 Dec @ Wednesday or Friday, 6.30pm - 9pm ]

Working Location: Cuppage Road

Key Responsibilities:

• Support Clinical Project Managers with administrative tasks, documentation, and budget management.
• Maintain and manage electronic Trial Master Files (eTMFs).
• Ensure compliance with GCP, SOPs, and regulatory requirements.
• Assist with vendor creation, invoice tracking, and logistical support for clinical trials.
• Help organize meetings and support the preparation of clinical study materials.

Requirements:

• Bachelor’s degree in life sciences or related field.
• At least 2 years of clinical trials administration experience.
• Familiar with GCP, eTMF systems, and trial management tools.
• Strong administrative and organizational skills.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Salary: up to $2600
Working Days & Hours: Mon-fri office hrs

Location: Boon Lay

Job Description:
Perform inspections on raw materials, intermediates and finished products by conduct sensory evaluation, carry out physical, analytical tests to ensure compliance with specifications and standards.

• Perform basic checks, calibration and maintenance of test equipment to ensure that test results are accurate.
• Assist and support in non-conformance and investigations of customers’ complaint samples or rejected items (Internal & External).
• Issue various documents (TDS, COA) internally (e.g. inter-department, affiliates) or externally (e.g by customers).
• Responsible for data entry, clerical and admin support.
• Maintain housekeeping of QC laboratory to ensure a clean and safe working environment.
• Assist and support in the implementation of continuous improvements in QA/QC functions.
• Carry out ad-hoc duties as assigned, when and where necessary.

Job Requirements: Min Diploma in Life Sciences or similar

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Key Responsibilities:

• Support Clinical Project Managers with administrative tasks, documentation, and budget management.
• Maintain and manage electronic Trial Master Files (eTMFs).
• Ensure compliance with GCP, SOPs, and regulatory requirements.
• Assist with vendor creation, invoice tracking, and logistical support for clinical trials.
• Help organize meetings and support the preparation of clinical study materials.

Requirements:

• Bachelor’s degree in life sciences or related field.
• At least 2 years of clinical trials administration experience.
• Familiar with GCP, eTMF systems, and trial management tools.
• Strong administrative and organizational skills.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

• To assist the teachers in the preparation of crockery and ingredients for cookery classes.
• To assist the teachers in the distribution of crockery and ingredients to students during cookery classes.
• To clean all equipment and crockery items used during cookery lessons and ensure these items are stored appropriately at the end of the working day.
• To ensure that table-tops and floors are kept clean at the end of each lesson, and at the end of the day.
• To perform any other duties as assigned by SH/HOD overseeing the department.

Requirements

• Possess minimally GCE ‘N’ Level Certification
• Able to converse, read and speak in Basic English
• A valid WSQ Food Safety Course (FSC) Level 1 (or above) certification
• Possess knowledge of food preparation and safety
• At least 1 year of relevant experience in any previous food handling assignments

Working hours

• Mondays to Fridays: 7:30am to 4:30pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Working locations

• (School environment)

Additional info:

• Contract Period: From 2 Jan 2025 to 24 Oct 2025
• With option to extend (Discretion)
• This is an outsourced role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at [email protected] | 64941546

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’ PDPA and e2i’s PDPA.

Norfadhilah Awang

EA License No. 93C4403

EA Regn. No. R24120699

i. Monitor/manage feedback from multiple feedback channels (e.g.calls to contact centre, emails to public facing inboxes, as well as other digital and traditional platforms);

ii. Monitor and manage Authority’s contact centre;

iii. Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;

iv. For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines (See ANNEX C);

v. Respond to requests from operation divisions for vetting of replies within one working day;

vi. Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;

vii. Implement any other Service improvement initiatives when assigned

Monday to Friday - 8.30 AM to 6.00 PM

Working location : 1 Cluny Road , Singapore 259569

Job Requirement :

Degree in mass communications, marketing, or related discipline;

(b) At least 3 years’ relevant experience in customer service management, call centre management or quality service management;

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Title: Customer Service Officer (Banking)

Customer Service Officer - Call Center (Banking)

Role: Shifts role (Morning and Afternoon Shifts)

Job Requirement:

• Comfortable with using computer applications and tools.
• 1 to 3 years of experience in customer-facing roles (front or backend)

Job Role and Responsibilities:

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.

In most companies, the duties, tasks, and responsibilities usually performed by customer service officers are shown in the job description example given below:

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
• Train new staff on customer service techniques and skills
• Receive customer service inquiries
• Respond to customer service inquiries
• Promote company’s product and services
• Handle certain transactions
• Identify needs/wants of customers
• Make available product brochures for customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Perform verification of customers
• Persuade customers until they reconsider any cancellation made
• Answer customer questions about warranties or terms of sale
• Suggest possible solutions whenever there is a malfunction in a product
• Educate customers on deals and promotions the company is offering
• Resolve complaints through phone, email, or social media
• Reach out to customers via phone call; verifying information regarding their account
• Greet customers in the warmest possible way and find out their problem or reason for calling
• Responsible for cancelling or upgrading accounts
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Handle product recalls
• Assist in selling products and services
• Utilize computer technology to handle high call volumes
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Close out or open call records
• Regularly compile reports and submit to the management on overall customer satisfaction

The Service Delivery Operations Specialist will be responsible for overseeing and managing the daily operations of the service delivery team. This role involves leading a small team, handling service level reporting, and resolve any potential defects. The ideal candidate will have strong leadership skills, a keen eye for detail, and a thorough understanding of service delivery processes.

Key Responsibilities:

1. Team Leadership

- Lead, mentor, and manage a small team of service delivery analysts.

- Foster a positive and collaborative team environment.

- Conduct regular team meetings to discuss goals, performance, and improvement strategies.

2. Service Level reporting

- Establish and manage the weekly reporting of the Service level agreement.

- Ensure the Service Level agreement is met by the Service Delivery Team.

- Coordinate and execute end-to-end testing activities, ensuring quality and efficiency.

3. Control Risk Testing

- Design and implement control risk testing frameworks and procedures.

- Conduct regular control risk assessments and testing to identify potential issues.

- Collaborate with stakeholders to address and mitigate identified risks.

4. Service Delivery Operations

- Oversee the daily operations of the service delivery team to ensure timely and efficient service.

- Monitor service delivery metrics and KPIs to ensure targets are met.

- Implement continuous improvement initiatives to enhance service quality and efficiency.

5. Stakeholder Management

- Build and maintain strong relationships with internal and external stakeholders.

- Act as the primary point of contact for service delivery-related inquiries and issues.

- Provide regular updates and reports to senior management on service delivery performance.

6. Documentation and Reporting

- Maintain comprehensive documentation of processes, procedures, and testing results.

- Prepare and present regular reports on service delivery operations, testing outcomes, and risk assessments.

7. Technical skillsets

- Mainframe, COBOL, Java, Cloud Architecture (i.e., AWS)

- Able to troubleshoot across the different environment by identifying the technical root issue.

- Provide recommendation to resolve the technical root issues and facilitate further discussion with the technical teams.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus