Why HAZUKIDO?

Hazukido is a world-renowned croissant chain in Asia. Hazukido insists on the Shokunin spirit of Japan, selecting the highest quality ingredients. It is famous for its exclusive folding technique, enabling the creation of a complex texture in the mouth with a crispy outer layer and a soft inner layer. With locations in Asia and Canada, it has achieved an astonishing annual sales record of 100 million croissants.

HAZUKIDO in Singapore

We launched our flagship Hazukido store in Takashimaya Shopping Centre in July. As the master franchise of the Hazukido brand, we harbour great ambitions for the brand with a structured expansion plan. As we prepare to launch our 2nd store, we are seeking dynamic and energetic individuals to join our team as Service Crew. Join our entrepreneurial team for an amazing opportunity to grow your career.

Exciting rewards in stored for the founding team!

• Hourly salary: $12 to $14 depending on experience
• Various shift timings are available, making it easy to fit us into your schedule! Part-timers who are available to work 3 or more days a week will be prioritised
• Work in the heart of Orchard at Takashimaya Shopping Centre
• Accelerated growth: Promoted to Senior Service Crew member based on performance and expansion plans

Overview of the Service Crew role

As a Service Crew member, you'll play a vital role in creating a welcoming and delightful experience for every customer who visits our store. Your primary responsibilities will include:

• Greeting customers with enthusiasm and providing friendly assistance.
• Assisting customers in selecting menu items and providing recommendations.
• Operating the cash register and processing transactions accurately.
• Preparing and serving food and beverages according to company standards.
• Maintaining cleanliness and organization of the store environment.
• Upholding food safety and hygiene standards at all times.
• Collaborating with team members to ensure efficient and smooth store operations.
• Contributing to a positive work environment through teamwork and effective communication.

Requirements: We're looking for individuals who embody the following qualities:

• Passionate about delivering exceptional customer service.
• Energetic and enthusiastic with a positive attitude.
• Willingness to learn and adapt in a fast-paced environment.
• Strong communication skills and ability to work well in a team.
• Ability to prioritize tasks and handle multiple responsibilities efficiently.
• Previous experience in customer service or food service is a plus but not required.

If you're ready to join our team and contribute to a dynamic and customer-focused environment, we invite you to apply for the Hazukido Service Crew part-time position. Join us in bringing the exquisite taste of Hazukido croissants to our valued customers and be a key player in the success of our exciting new venture.

Need more information?

For information on Hazukido Singapore, contact us at [email protected].

The Partnership & Business Development Executive will be responsible for building and maintaining relationships with employers, recruiters, and industry professionals to identify job opportunities for students and graduates. This role will engage in discussions to secure employment and collaboration opportunities, leveraging a strong professional network and industry resources to drive successful job placements.

Key Responsibilities:

1. Industry Partner Collaboration:

· Identify potential employers and trade associations to create job opportunities for students and graduates.

· Attend career fairs and networking functions to cultivate relationships with potential employers and industry partners.

· Initiate and facilitate discussions with potential employers to establish partnerships, including internships, job placements, and project collaborations.

· Establish and maintain long-term relationships with employers and industry partners, ensuring consistent communication regarding job vacancies and hiring needs.

· Develop and maintain an employer and industry partners database for outreach and follow-up.

2. Job Opportunity Identification:

· Proactively source new job opportunities by understanding the hiring needs of various industries.

· Regularly research market trends and industry demand to align job opportunities with student skillsets.

· Coordinate internally to match student profiles with employer needs.

3. Job Opportunity Development:

· Invite students and graduates to apply for the available job opportunities via multiple channels.

· Organise career fairs, networking events and company visits or tours for students to increase exposure for networking and job search.

4. Reporting and Analytics:

· Track and report on employment discussions, job placements, and collaboration outcomes.

· Provide insights on the success rate of employment initiatives and suggest areas for improvement.

Qualifications & Requirements:

· Minimum educational attainment of Diploma.

· Excellent communication, negotiation, and relationship-building skills.

· Strong ability to identify and pursue employment and collaboration opportunities.

· Proficient in both written and oral communication.

· Proven experience in business development or recruitment, ideally with a strong industry network.

· Familiarity with industry hiring practices and trends.

· Ability to work effectively with diverse populations and tailor services to meet individual needs.

· Commitment to maintaining professional ethics and standards in career services.

Key Skills:

· Networking and relationship management

· Business development and negotiation

· Market research and analysis

· Communication and presentation skills

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Evaluate, troubleshoot, and repair vacuum and mechanical products.
• Handle full pump servicing, including installation, commissioning, and after-sales support.
• Provide onsite technical advice to customers.
• Manage projects and meet tight deadlines when required.
• Perform installation and commissioning tasks.
• Offer frontline support for field service activities, including fault finding, repairs, and scheduled maintenance as needed.
• Use SAP to log service information, create field service notifications, and track orders to completion.
• Provide clear, accurate reports to team leaders or technical support to support decision-making for resolving product issues.

Requirements

• ITE/ Diploma in Engineering
• Able to commit to OT and 24/7 Standby

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wang Chun Jin

EA Personnel Reg No: R1871708

Responsibilities:

Lead the end-to-end service delivery process for healthcare accounts, ensuring seamless operations and adherence to ITIL frameworks.

Act as the primary point of contact for healthcare clients, managing daily operational support, addressing service escalations, and ensuring SLA compliance.

Manage a team of network, server, and on-site engineers, providing guidance, support, and mentorship to ensure high performance.

Oversee data center operations, including network security, equipment on-boarding, and contingency planning for critical healthcare IT services.

Conduct regular service delivery reviews with clients, providing updates, trend analyses, and improvement recommendations to optimize healthcare operations.

Identify and close operational gaps in service delivery, both internally and with external stakeholders, to enhance the quality of healthcare services.

Utilize ITIL processes such as incident, problem, and change management to maintain service reliability and quality in a healthcare environment.

Manage client relationships, ensuring customer satisfaction, effective communication, and long-term partnership.

Ensure that service delivery aligns with healthcare regulatory and compliance requirements, maintaining strict standards for data security and privacy.

Balance operational costs with service excellence by monitoring budgets and cost-saving initiatives.

Qualifications:

Bachelor's degree in Engineering, Information Technology, or a related field.

Minimum 15 years of experience in IT service delivery, including at least 5 years in a healthcare environment.

Strong understanding of ITIL frameworks, with hands-on experience managing incident, problem, and change management processes.

Proven track record in leading teams, driving SLA compliance, and managing escalations in complex IT environments.

Excellent client relationship management skills, with the ability to build strong partnerships and ensure customer satisfaction.

Experience with network, system, and database administration, as well as data center management in healthcare settings.

Familiarity with Agile and Scrum methodologies for operational improvement.

ITIL certification is preferred.

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

• Industry/ Organization Type: German MNC Precision Engineering Company
• Position Title: Service Technician x 2 pax
• Working Location: West – Tuas (Nearest MRT: Gul Circle) / Company transport provided at CCK/ Lakeside MRT
• Working Hours: 5 days (Monday to Friday: 8.30 am to 5.30 pm)
• Salary Package: Up to SGD SGD2500 + Allowances + AWS+ Variable Bonus (Good company benefits)
• Duration: Permanent

Key Responsibilities

• Adhere to prevailing Company SOPs including service KPIs
• Carry out indoor and outdoor service jobs (repair, troubleshooting, inspection, modification, warranty checks)
• Disassemble canceled units for stock return

APPLY NOW!!!

• Min. O level or ITE in Engineering
• Min. 1 year of working experience in repair work required
• Willing to be on standby for ad-hoc service activation after office hours with OT pay
• Must be willing to travel to client sites, with transport reimbursement provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67598 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Finance Controller to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage cash flow, including optimization, forecasting, expense management, debt management, collection, budgeting, consolidation, and P&L forecast.
• Responsible for funds in banks for unexpected expenses, procurement activities and operations.
• Develop risk management/control strategy for the Group and handle monthly group consolidation and results analysis.
• Responsible for implementation of financial strategies, including risk minimization and cost enhancement.
• Oversee and manage financial reports, audits, and tax matters and prepare financial metrics based on P&L.
• Provide ROI analysis for overseas investments and advice on investment decisions.
• Oversee finance team, such as performance management and team bonding.
• Provide leadership and guidance, fostering a culture of improvement and accountability.
• Lead financial projects to optimize production and cash flow.
• Develop and maintain ERP and MIS projects.
• Improve internal controls and ensure compliance with regulations.
• Analys and recommend maximizing returns on excess funds.
• Responsible for financial performance and provide insights and recommendations.
• Maintain good relationships with bankers and liquidity providers.
• Perform ad-hoc duties related to the Company’s business activities.

Requirement

• Min Degree in Finance, Accounting, or a related field or CPA
• Min 5 years of relevant experience in manufacturing industry
• Strong experience in FP&A, internal controls, risk management, and regulatory compliance.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

We are looking to hire a Customer Service Officer to be outsourced to various organizations in Singapore!

Job Description:

• Manage customer’s enquiries
• Ensure enquiries are resolved to achieve customer satisfaction
• Handling enquiries and complaints
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Requirements:

• At least 1 years of experience in contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently while being a cohesive team member

Apply now by sending your resume to [email protected],

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo| R2095115| EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Customer Service Reception

• Somerset / Tanjong Pagar
• 6 days
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• $2,500 - $3,500 (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

With a fun and positive personality, to be part of a vibrant and passionate team in capturing and enhancing memorable guest experiences and moments that happen throughout the parks and attractions we operate in and creating innovative products and services so that our Guests can share and cherish those moments throughout their lifetimes. Strive to achieving established targets in a creative and innovative dimension, providing exclusive guest services and fostering positive and fulfilling work environment to maximize individual and team work satisfaction.

• Self-motivated, independent and enthusiastic
• Interested in Photography and Guest Service
• Good communication and interpersonal skills
• Ability to stand for long period of time
• Able to work on weekends and Public Holidays
• Hourly Rate of S$10-$12 depending on experience

Job Summary:

• 5 days’ work week (8.30am – 5.30pm)
• UP to S$2,800
• Location: East (Bedok)

Job Responsibilities:

• Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.
• Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
• Handle claims received from customer.
• Handle office reception duties include attending to incomings calls and faxes.
• Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.
• Prepare documentations relating to Certificate of Origin, Letter of Credit, shipments, etc.
• Proper keep and filing of import / export documents.
• Responsible for any other general admin duties.
• Perform any other duties assigned by the superior.

Job Requirement:

• Knowledge of Certificate of Origin, Letter of Credit, import/export document is advantageous.
• Service and Customer service oriented and good interpersonal skills.
• Ability to work in a fast-paced environment to work independently and in team settings.
• MS Office proficient.

For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.

Position applied:

Name:

Residential area:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Nancsi Goh Pek Cheng

Registration Number: R24123939

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Information:

1. Salary range: $2,600 - $3,500
2. Allowance: $50 Mobile
3. Working Hours: Mon - Fri, 8am - 5pm.; Sat, 8am - 12pm

Responsibilities:

• Servicing, installation, testing & troubleshoot of electrical & mechanical parts at clients' premises/ workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System/Gantry/Door is a plus.

Requirement:

• ITE/Certificate in Electrical / Electronic / Mechanical Engineering.
• Possess a Class 3 license.
• Have a CSOC is a plus.
• Entry level candidates are welcome to apply.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Duration: 6months

Salary: Up to 3.6K

Location: Science Park

• Participating in improvement initiatives and team-building activities within customer service and across functional areas.
• Accurately processing high volumes of part orders and service requests, including part location and price determination.
• Preparing accurate pricing for part orders and returns, considering factors like foreign currency conversion rates, contract type, special discounts, and field service engineer feedback.
• Ensuring accurate cost and revenue accounts are associated with parts, labor, and expenses on each call.
• Determining shipping methods based on part size, weight, contractual agreements, system issue severity, and preferred carrier.
• Acting as a liaison with Accounts Receivable to resolve billing issues.
• Maintaining professionalism in relationships with team members, customers, and others within the company.
• Ensuring all responsibilities are handled promptly, accurately, and with outstanding customer service.
• Performing ad-hoc tasks and duties as assigned by the Superior.

Requirement

• Min O Level / Diploma
• Has prior 2 to 3 years of exp in field service call centre / sales support / order fulfilment
• Ability to multi-task in a fast-paced environment.

Interested candidates, do submit your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Working location : Central

Working hours :10am – 7pm (4 wkdays and 1 weekend)

Contract: (up to 6 month or 1 year)

JD:

• Deliver professional and personalised hotline, in-person and email, support in every interaction
• Be passionate and knowledgeable when speaking about organisation
• Going beyond mere problem-solving to identify root causes and work with other members to make continuous improvement
• Make customer care a competitive difference; consistently exceeding the expectations of customers

Requirement:

• Readiness to work in a fast-paced, high intensity start-up environment
• First-class communication skills and ability to interact with people from diverse backgrounds

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

• Exceptional leadership skills to effectively lead managers

• Strong understanding of industry standards, business operations and regulatory requirements

• Excellent written and oral communication skills

• Planning and organization skills to facilitate goal-setting

• Innovative mindset to create new, effective solutions

• Analytical skills to interpret data

• Mathematical and financial skills for budgeting responsibilities

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirements:

• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Minimally Nitec qualifications in IT related disciplines
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing

• Independently conduct key operational activities, for example, Installation, commissioning, maintenance and troubleshooting of Edwards products to achieve >95% First time fix rate (FTFR), whilst ensuring high levels of customer satisfaction.
• Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
• Where required, select, accurately maintain, and appropriately use Edwards Product and Field Service Operational information. When required use Edwards processes, systems, and people network (inc Edwards Service management application system (SMA). When applicable use escalations (e.g., CMS), comms & reporting etc., to ensure a strong focus of customer satisfaction.
• Undertake Software setup, operation, maintenance and (basic) analytics. Conducts basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and or Service level agreements (SLA’s) to meet customer expectations.
• Works alongside teammates - Demonstrates situational risk awareness for on the job SHE as well as providing strong support of teammates. Adheres to all relevant aspects of the risk control elements associated with all field service activities
• You will be expected to learn and develop your knowledge and skills as a Field service engineer. You will be expected to advance to more complexed product ranges after completion of applicable product training.
• Provides detailed and accurate feedback on field service activities and compiles clear and concise reports for submission to your line manager and/or technical support to enable informed decisions to be made to resolve product issues. Submit relevant SMA data after completion of activities to help support operational data collection.
• As part of your role, you will be expected to setup, operation and maintenance of software products and monitoring platforms on Edwards equipment.
• You will be expected to work with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work orders.
• Strong alignment with organisation expectations to deliver and achieve the targets.

Job Requirements

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes.
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
• Proactively seeks feedback and asks questions to understand business and improve decision making
• Collaborates and supports with team members to deliver company objectives
• Complies with all applicable laws, policies and standards to ensure organizational, safety and health obligations are met.
• Good written and verbal communication skills. Proficient in home country language, a basic command of written and spoken English is required.
• Able to use computer software to record data and write reports
• Can understand and interpret technical documentation relevant to work e.g. technical drawings
• Education level: Formal qualification in a mechanical, electromechanical or an electronics discipline.
• Minimum of 2 years working experiences in relevant or related industry or technical experience in an engineering, service or maintenance role, involving direct contact with external and internal customers.
• Fresh graduates can be consider based on merits.
• Previous field service experience in a relevant or related industry, ideally customer facing.
• Ability to manage and prioritize activities as directed by line manager.
• Logical approach on fault finding, adopting systematic problem solving methodology.
• Able to interact positively in a multi-cultural and multilingual environment.
• Team player, able to provide support among the team and/or required by the Line Manager.

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Summary of Responsibilities

• Conduct outlet briefings
• Ensure that outlet logbooks are up to date
• Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
• Establish and maintain a monthly training plan according to the standards required
• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
• Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure that the restaurant is staffed according to operational needs at all times
• Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Handle all guests’ requests and complaints politely, promptly and professionally

Job Requirements

• Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

Job Description:

· Handle sales enquiries and order processing

· Provide administrative support to ensure operation efficiency of office

· Attend to customer enquiries, generate sales orders, delivery orders and customer invoicing

· Maintain good relationships and rapports with customers and buyers via email and telephone

· Maintain a well-organized record of customer database

· Handle sales enquiries and order processing

· Other ad-hoc duties

Job Requirement:

· Candidate must possess at least a higher secondary/ NITEC, Diploma in any field.

· Proficient in Microsoft Word and Excel

· Service oriented and ability to work in a team with good communication skills.

· Working Location: 60 Benoi Road (Beside Joo Koon MRT)

· Working Hours: 8.30 am to 5.30pm (Mon – Fri)

· Alternate Sat - 8.30 am to 12.30pm (consider as overtime)

The Client Service Associate is part of a dynamic team providing concierge-level customer service and patient care at Minmed Health Screeners. The Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening.

Role & Responsibilities:

• Provide a high level of customer care to patients who arrive for Executive Health Screening
• Manage patients' enquiries and appointments in a professional manner
• Provide information to guide patients towards an appropriate choice of screening packages
• Assist with clinical procedures, including but not limited to measurement of blood pressure and body mass index, conduct of eye test, ECG and other biometric measurements
• Prepare medical reports and process medical results in accordance to protocols in an expedient manner
• Keep proper clinical records in line with requirements of MOH
• Maintain good housekeeping and perform other duties which may be assigned

Requirements:

• Diploma education
• Experience in healthcare or clinic setting advantageous
• Applicants with Hospitality background is an advantage
• Good interpersonal and communication skills
• Strong customer and service oriented posture
• 6 working days