Key Responsibilities

• Sales & Development in General Trade
• Identify and source new customer accounts and business opportunities
• Identify Sales Gap and work with manager to propose close gap measures
• Monitor Competitor activities & submit monthly report
• Conduct regular customer visits to understand customers’ needs and to improve customer retention and relationship
• Develop, plan & execute channel strategies to achieve sales objectives
• Generating and developing sales to achieve assigned sales targets and monthly KPI
• Planning & executing promotion at the outlets to meet trade excellence.
• Regularly servicing stores as per designated coverage
• Performing to DSO/debt collection and resolving long outstanding where applicable
• Opening new outlets and attending sales enquiries
• Other responsibilities as assigned by superior and company.
• Coordinate with operations teams to ensure timely delivery.
• Manage & monitor customers’ payment
• Other ad-hoc jobs as assigned.

Job Requirements

• Selling, planning, identifying business opportunities, initiating promotion activities with Foodservice customers.
• Achieve or exceed the targeted sales and designated new business developments
• Establish, develop, and maintain positive business and customer relationship
• Perform market trend analysis, update & discussion of market information with superior
• Achieve customer satisfaction through service excellence & professionalism.
• Secondary School/N/O Levels with 1-2 years' sales experience in food & beverage industry.
• Previous sales experience will be a definite advantage
• Able to work in a fast-paced environment, dynamic and motivated personality.
• Positive attitude and a team player but with ability to work independently
• Possess a valid Class 3 or 3A Singapore driving license
• Able to communicate in various languages
• Entry level candidates are welcome.

• Carry out in-house preventive maintenance and corrective maintenance for all facilities, building and services system.
• Attend to day-to-day maintenance operations for all facilities, building and services system and maintain proper records of maintenance checklists and documentations.
• Liaising and coordinating with contractors for routine servicing and emergency repair in order to keep all the above systems in operational state.
• Perform standby / duty to attend to system fault during or after office hours, weekends and public holidays when needed.
• Minimise all facilities, building and services downtime during operation.
• Log, update and maintain all facilities, building and services spare parts, tools and instruments.
• To be able to work under sub-zero environment and no phobia of heights.
• To inform immediate superiors/duty personnels for all faults/alarms/abnormalities for all systems.
• To learn and maintain any other new/additional systems not mentioned above as assigned by Head of Department.
• Perform any other ad hoc duties assigned by Head of Department.

Job Requirement:

• Nitec/Diploma in Electrical / Mechanical Engineering or equivalent
• At least 3 years’ relevant experience in manufacturing industry
• Hands-on and strong technical competencies in equipment maintenance
• Must be physically fit, no colour blind and height phobia
• Ability to work under pressure and tight schedules
• Proficiency in both English & Mandarin (to liaise with Mandarin speaking associates)
• Willingness to perform shift work, 5 days workweek
• Work Location: 1 Senoko Road or 5 Senoko Road

2D/3D Designer

Responsibilities:

• Develop creative and visually engaging design concepts for F&B spaces that align with the company’s CI.
• Create mood boards and initial design ideas to communicate concepts effectively.
• Prepare precise technical drawings, including floor plans and elevations, for construction.
• Ensure all drawings are accurate and comply with industry standards and project specifications.
• Prepare comprehensive design presentations and documentation for submission to building management and other relevant authorities.
• Manage and track approval processes to ensure timely completion.
• Incorporate feedback from internal teams, and building management into design revisions.
• Collaborate with stakeholders, understanding project briefs and objectives.
• Participate in design reviews and team meetings to discuss progress and integrate suggestions.
• Stay updated on industry trends and innovations to incorporate new ideas and technologies into designs.

Requirements:

• Diploma/Degree in Interior Design, Architecture or a related field.
• Minimum of 2 years of experience in 3D design and drafting, preferably in the F&B industry.
• Proficiency in key design tools such as such as SketchUp, AutoCAD and/or 3D rendering software.
• Manage multiple project concurrently and meet tight deadlines.
• Creative and detail-oriented with a strong sense of aesthetics.
• Willingness to take initiative in design innovation and problem-solving.

Fei Siong Group (FSG) is one of the leading Food & Beverage operators in Singapore today. The Group currently operates more than 160 outlets islandwide across 19 brands with 1,700 employees under a chain of food atriums, quick and full-service restaurants, food kiosks, hawker stalls, and hawker centres.

2D/3D Designer

Responsibilities:

• Develop creative and visually engaging design concepts for F&B spaces that align with the company’s CI.
• Create mood boards and initial design ideas to communicate concepts effectively.
• Prepare precise technical drawings, including floor plans and elevations, for construction.
• Ensure all drawings are accurate and comply with industry standards and project specifications.
• Prepare comprehensive design presentations and documentation for submission to building management and other relevant authorities.
• Manage and track approval processes to ensure timely completion.
• Incorporate feedback from internal teams, and building management into design revisions.
• Collaborate with stakeholders, understanding project briefs and objectives.
• Participate in design reviews and team meetings to discuss progress and integrate suggestions.
• Stay updated on industry trends and innovations to incorporate new ideas and technologies into designs.

Requirements:

• Diploma/Degree in Interior Design, Architecture or a related field.
• Minimum of 2 years of experience in 3D design and drafting, preferably in the F&B industry.
• Proficiency in key design tools such as such as SketchUp, AutoCAD and/or 3D rendering software.
• Manage multiple project concurrently and meet tight deadlines.
• Creative and detail-oriented with a strong sense of aesthetics.
• Willingness to take initiative in design innovation and problem-solving.

Job Summary:

• 5 days’ work week (8.30am – 5.30pm)
• UP to S$2,800
• Location: East (Bedok)

Job Responsibilities:

• Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.
• Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
• Handle claims received from customer.
• Handle office reception duties include attending to incomings calls and faxes.
• Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.
• Prepare documentations relating to Certificate of Origin, Letter of Credit, shipments, etc.
• Proper keep and filing of import / export documents.
• Responsible for any other general admin duties.
• Perform any other duties assigned by the superior.

Job Requirement:

• Knowledge of Certificate of Origin, Letter of Credit, import/export document is advantageous.
• Service and Customer service oriented and good interpersonal skills.
• Ability to work in a fast-paced environment to work independently and in team settings.
• MS Office proficient.

For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.

Position applied:

Name:

Residential area:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Nancsi Goh Pek Cheng

Registration Number: R24123939

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Information:

1. Salary range: $2,600 - $3,500
2. Allowance: $50 Mobile
3. Working Hours: Mon - Fri, 8am - 5pm.; Sat, 8am - 12pm

Responsibilities:

• Servicing, installation, testing & troubleshoot of electrical & mechanical parts at clients' premises/ workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System/Gantry/Door is a plus.

Requirement:

• ITE/Certificate in Electrical / Electronic / Mechanical Engineering.
• Possess a Class 3 license.
• Have a CSOC is a plus.
• Entry level candidates are welcome to apply.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Duration: 6months

Salary: Up to 3.6K

Location: Science Park

• Participating in improvement initiatives and team-building activities within customer service and across functional areas.
• Accurately processing high volumes of part orders and service requests, including part location and price determination.
• Preparing accurate pricing for part orders and returns, considering factors like foreign currency conversion rates, contract type, special discounts, and field service engineer feedback.
• Ensuring accurate cost and revenue accounts are associated with parts, labor, and expenses on each call.
• Determining shipping methods based on part size, weight, contractual agreements, system issue severity, and preferred carrier.
• Acting as a liaison with Accounts Receivable to resolve billing issues.
• Maintaining professionalism in relationships with team members, customers, and others within the company.
• Ensuring all responsibilities are handled promptly, accurately, and with outstanding customer service.
• Performing ad-hoc tasks and duties as assigned by the Superior.

Requirement

• Min O Level / Diploma
• Has prior 2 to 3 years of exp in field service call centre / sales support / order fulfilment
• Ability to multi-task in a fast-paced environment.

Interested candidates, do submit your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Working location : Central

Working hours :10am – 7pm (4 wkdays and 1 weekend)

Contract: (up to 6 month or 1 year)

JD:

• Deliver professional and personalised hotline, in-person and email, support in every interaction
• Be passionate and knowledgeable when speaking about organisation
• Going beyond mere problem-solving to identify root causes and work with other members to make continuous improvement
• Make customer care a competitive difference; consistently exceeding the expectations of customers

Requirement:

• Readiness to work in a fast-paced, high intensity start-up environment
• First-class communication skills and ability to interact with people from diverse backgrounds

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Reporting to the F&B Manager, the Management Trainee will embark on an exciting journey to be part of the F&B team, to be trained to become the future leaders in the F&B industry. The trainee will be joining an entry level position with increasing duties and responsibilities to junior management.

The trainee will be having opportunities to be rotated to every in-house food/drinks brands and job functions within the Company throughout the period of the programme (e.g. 18-24 months). They will work alongside with managers and supervisors within the selected F&B outlets throughout the period of the posting for continued growth and career advancement.

Role & Responsibilities:

• Completing all assigned tasks and assisting with day-to-day operations of food/drinks stalls.
• Assisting the manager to ensure smooth operations and financial aspect of the stall/mini-restaurant.
• Gaining good knowledge of the food/drinks stalls operation by exposure to respective position within the stall.
• Supervising store operations, cash control, and shift management.
• Co-leading the team to create the mini restaurant/stall experience for customers by providing prompt service, quality beverages and products.
• Responsible for compliance of all related standards and guidelines, as well as relevant regulatory requirements.
• Preparing documents and updating records.
• Keeping regular contact with customers to obtain feedback on service, food quality and staff friendliness.
• Communicating daily and act as liaison between operations staff and management.
• Travelling to different outlets and participating in daily operations as required.
• Any other duties as assigned

Requirements:

• Degree Certificate in F&B or any related discipline
• Entry level candidates are welcome to apply
• Proficient in Microsoft Office
• Self-motivated and able to work in a fast-paced environment
• The ability to work under pressure and handle challenging situations
• Good time management skills.
• Willing to travel within Singapore
• Ability to engage in physical activities which requires long hours of standing during the work shift.
• Able to work 6 days shift work on rotating shifts, weekends, and Public Holiday
• Fluent in English and Mandarin (written and spoken) to liaise with English and Chinese speaking business associates
• Relevant working experiences in an F&B industry is a plus. Applicants without relevant working experience are also welcome to apply as full training will be provided.

Job Title: Personal Assistant & Translator/Chauffeur

Location: Ubi & Robinson Road

Reports To: Country Representative

5 days work week (Monday to Friday)

Position Summary:
We are seeking a highly organized and professional Personal Assistant and Chauffeur to provide comprehensive support to a Country Representative. This dual-role position combines the responsibilities of personal assistance with driving duties. The ideal candidate will possess excellent communication skills, discretion, and a reliable driving record while being able to handle various administrative tasks to ensure smooth day-to-day operations for the employer.

Key Responsibilities:

Personal Assistant Duties:

Administrative Support:

• Manage and organize calendars, schedules, appointments, and meetings.
• Prepare and edit correspondence, communications, and presentations.
• Maintain confidential and personal documents and records.
• Assist in translation to the country representative.

Chauffeur Duties:

Safe and Efficient Driving:

• Drive the employer to appointments, events, and other destinations in a safe, professional, and timely manner.
• Ensure the vehicle is clean, well-maintained, and charge the vehicle for daily use.
  

1. Vehicle Maintenance:

• Perform basic vehicle maintenance tasks, such as cleaning, washing, and ensuring the car is always in excellent working condition.
• Arrange for any necessary service or repairs, keeping the vehicle in top condition.
  

2. Route Planning:

• Plan and navigate the best routes for timely arrivals, considering traffic, road conditions, and scheduling needs.
• Monitor and adapt to any changes in travel schedules, ensuring punctuality.

3. Discretion and Privacy:

• Ensure a high level of confidentiality and privacy while transporting the employer or guests.
• Be discreet about personal or sensitive information encountered during the course of duties.

4. Emergency Response:

• Handle emergencies calmly and efficiently, ensuring the safety of the employer and passengers.
• Know how to respond to unexpected situations such as traffic incidents, breakdowns, or health-related emergencies.
  

Qualifications:

• Education: High school diploma or equivalent; additional certifications in personal assistance or chauffeur training a plus.
• Experience: 2+ years in a personal assistant or chauffeur role, or similar experience in customer service or executive support.
• Skills: Strong organizational and time management skills.
  Excellent communication and interpersonal skills.
  Ability to work independently and manage multiple tasks.
  Professional demeanor with the ability to maintain confidentiality and discretion.
  Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other basic office software.
  Knowledge of vehicle maintenance and safe driving practices.
  
• Attributes:Dependable, punctual, and trustworthy.
  High level of attention to detail.
  Excellent problem-solving skills and ability to adapt to changing priorities.

Physical Requirements:

• Ability to drive for long periods as required.

Working Conditions:

• Primarily based in an office, private home, or vehicle.
• Occasional travel and long hours may be required.
• Interaction with clients, guests, and other staff members in a professional and courteous manner.

Job Title: Automotive Technician (BYD/ Denza)

Location: Ubi
Department: Aftersales Department

5.5 days work week
Position Summary:
We are seeking a skilled and dedicated Automotive Technician to join our service team. As an Automotive Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of vehicles to ensure they are operating at optimal performance. You will work closely with Service Advisors and other team members to provide top-quality service and repair work in a fast-paced, customer-focused environment.

Key Responsibilities:

Vehicle Diagnosis and Repair:

• Perform diagnostic tests on vehicles to identify mechanical and electrical issues.
• Utilize diagnostic equipment and tools to troubleshoot and diagnose vehicle systems.
• Repair or replace faulty parts, including engines, transmissions, brakes, exhaust systems, electrical systems, and more.
• Conduct routine maintenance services such as oil changes, tire rotations, brake inspections, and fluid replacements.
  
  Service and Maintenance:
• Perform detailed inspections of vehicles to detect potential issues and advise customers on necessary repairs or maintenance.
• Replace worn-out parts, such as filters, belts, spark plugs, and brake pads, according to manufacturer guidelines.
• Keep accurate records of service work performed and parts used.
  
  Quality Control:
• Ensure that all repairs and services are completed to the highest quality standards and in compliance with safety regulations.
• Conduct final inspections of completed work to ensure proper operation of all vehicle systems.
• Test drive vehicles to verify proper repairs and functionality.
  
  Customer Interaction:
• Provide clear explanations to Service Advisors about the repairs performed, parts used, and any additional issues found during inspections.
• Assist in explaining technical issues to customers when necessary, ensuring they understand the repairs needed and associated costs.
  
  Team Collaboration:
• Collaborate with Service Advisors and other technicians to ensure a smooth workflow and timely service delivery.
• Assist in training junior technicians and apprentices, sharing knowledge and best practices.
• Participate in service department meetings to discuss issues, improvements, and goals.
  
  Maintenance of Equipment and Tools:
• Maintain and care for tools, equipment, and the service area to ensure everything is in good working condition.
• Report any issues with tools or equipment to management and ensure proper maintenance of shop facilities.
  
  Safety and Compliance:
• Adhere to all safety procedures and protocols, ensuring a safe working environment.
• Follow all manufacturer specifications, industry standards, and legal regulations regarding vehicle repairs and maintenance.

Qualifications:Education:

High school diploma or equivalent; formal training in automotive technology or certifications (ASE, manufacturer-specific certifications) preferred.

Experience:

2+ years of experience as an automotive technician, with a strong understanding of vehicle systems and repair processes.

Skills:

• Proficiency in diagnosing and repairing a variety of vehicle makes and models.
• Strong knowledge of automotive systems (engine, transmission, electrical, brake, suspension, etc.).
• Ability to operate diagnostic equipment and hand tools effectively.
• Familiarity with automotive repair software and service management systems.
• Strong problem-solving skills and attention to detail.
  
  Attributes:
• Strong work ethic and a commitment to quality service.
• Excellent time management and organizational skills.
• Ability to work efficiently and independently in a fast-paced environment.
• Positive attitude and a team player.

Physical Requirements:

• Ability to stand, bend, and kneel for extended periods.
• Manual dexterity to handle tools and equipment effectively.

Working Conditions:

• Work is primarily performed in a shop or garage setting.
• Interaction with service advisors, and team members.
• Exposure to noise, fumes, and varying weather conditions when moving vehicles.
  

Job Description

• Setup Sensory Panel table (one day in advance)

• Prepare samples/labels/cups/bowls for Sensory Panels according to instructions provided by Panel Leaders

• Weighing and packing of samples for Beverage despatch to external Panel:

o labelling cups and sachets for each test for each panel member

o weighing out samples and adding to labelled packages

o wraping and packing all test samples for each panelist and labelling outer package

o arranging all samples for pick up and delivery

Weighing and preparation of samples for Panel, TAR and training sessions according to instructions provided by Panel Leaders:

• weighing out sample material

• preparing samples according to instructions (Eg. Add 200ml of hot water @80 degrees)

• label sample glasses/cups (to enable blind tasting)

• layout samples on tray for each panel participant

• provide sample trays to Sensory Rooms for distribution to sensory panel members

• help clear samples & trays once tasting is completed, remove labels and organise for cleaning

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Compliance Processing Officer

• Working Days: 5 Days [Monday - Friday]
• Working Hours: 8.30am - 5.30pm
• Salary: $2600 - $3000 + AWS + VB
• Location: Clarke Quay

Requirements:

• Diploma in Food Science & Technology, Chemistry and other science-related fields
• Preferably 1 year working experience
• Able to travel locally.

Summary:

This role is supporting the company’s compliance program and services, including Halal Conversion and Management, Training, and Inspection/Audits. These positions require a combination of independent project work, compliance monitoring, and client-facing activities. Responsibilities include performing periodic audits, investigations, and hands-on service delivery, while also contributing to service development through a mix of on-the-job learning and formal training.

Responsibilities:

• Prepare detailed audit and investigation reports that highlight areas of non-compliance and associated risks.
• Document all compliance activities using designated checklists and databases according to company policies and workflows.
• Conduct timely follow-ups with clients, close audits efficiently, and ensure findings are resolved.
• Perform compliance audits and monitor various Halal operations.
• Maintain and organize both electronic and hard copy files and records.
• Prepare and process documents for submission to relevant authorities, ensuring timeliness.
• Continuously engage and communicate with clients and authorities as necessary for applications.
• Monitor audit activity schedules and provide thorough follow-up, including reviews of client corrective actions.
• Provide administrative support and contribute to project committees.
• Communicate proactively with clients via phone, email, and face-to-face meetings to gather feedback and information.
• Undertake any other assignments and tasks as required.
• Any other assignments and tasks given

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Salary: up to $4650

Duration: 1 year contract

Working Days & Hours: Mon-Fri Office Hours

Location: Boon Lay

Job Description:

• Supports high-quality electronic Trial Master Files (eTMFs). Performs set-up, maintenance (filing and approving documents) and archiving of eTMFs.

• Provides CRO oversight by developing eTMF guidelines, establishing review processes, and ensure the filing completeness.

• Manages documentation of clinical studies in compliance with Good Clinical Practices (GCP) and relevant Standard Operating Procedures (SOPs) and perform filing QC "

• Supports CPMs with vendor creation, budget and invoice management: checking of good receipt and payments, uploading invoice information in Finance budget tool, assist on planning of commitments monthly and keeping track of actual spending for each study

• Supports maintenance of clinical studies management tracking tools and trackers. Support study team to register study on ct.gov.

• Assists study team with trial management logistical support (sample or ancillary shipments, procurement of study supplies, organizing trainings).

• Assists study team in the quality check of protocols, informed consent forms and advertisement materials to ensure compliance with SOPs and regulatory requirements.

• Supports organization of clinical meetings (internal meetings, meetings with CROs, Investigators meetings, etc.) including agenda, minutes, logistics.

• Assists in managing global communications (e.g., Newsletters, emails, website posting). "

• Assists with the preparation, review and maintenance of SOPs, work instructions, training materials, and templates related to project activities.

Job Requirements: Min Degree in Life Sciences or similar w min 3 yrs of relevant experience in Records management experience in a GCP-regulated environment & food manufacturing industry. Experience in clinical trials in Nutrition is an advantage

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Support Clinical Project Managers (CPMs) and study team with administrative, documentation, budget management and logistic activities related to Clinical studies during the operational phase of clinical trials to ensure the timely delivery of quality data while complying with internal Standard Operating Procedures, applicable laws and ICH Good Clinical Practice.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirements:

• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Minimally Nitec qualifications in IT related disciplines
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing

• Independently conduct key operational activities, for example, Installation, commissioning, maintenance and troubleshooting of Edwards products to achieve >95% First time fix rate (FTFR), whilst ensuring high levels of customer satisfaction.
• Adherence to defined work processes, risk assessment and SOP is required to be strictly comply.
• Where required, select, accurately maintain, and appropriately use Edwards Product and Field Service Operational information. When required use Edwards processes, systems, and people network (inc Edwards Service management application system (SMA). When applicable use escalations (e.g., CMS), comms & reporting etc., to ensure a strong focus of customer satisfaction.
• Undertake Software setup, operation, maintenance and (basic) analytics. Conducts basic fault-finding and troubleshooting support to resolve or escalate issues within the agreed contractual timeframes and or Service level agreements (SLA’s) to meet customer expectations.
• Works alongside teammates - Demonstrates situational risk awareness for on the job SHE as well as providing strong support of teammates. Adheres to all relevant aspects of the risk control elements associated with all field service activities
• You will be expected to learn and develop your knowledge and skills as a Field service engineer. You will be expected to advance to more complexed product ranges after completion of applicable product training.
• Provides detailed and accurate feedback on field service activities and compiles clear and concise reports for submission to your line manager and/or technical support to enable informed decisions to be made to resolve product issues. Submit relevant SMA data after completion of activities to help support operational data collection.
• As part of your role, you will be expected to setup, operation and maintenance of software products and monitoring platforms on Edwards equipment.
• You will be expected to work with Edwards processes and operating platforms to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to the completion of work orders.
• Strong alignment with organisation expectations to deliver and achieve the targets.

Job Requirements

• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes.
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
• Proactively seeks feedback and asks questions to understand business and improve decision making
• Collaborates and supports with team members to deliver company objectives
• Complies with all applicable laws, policies and standards to ensure organizational, safety and health obligations are met.
• Good written and verbal communication skills. Proficient in home country language, a basic command of written and spoken English is required.
• Able to use computer software to record data and write reports
• Can understand and interpret technical documentation relevant to work e.g. technical drawings
• Education level: Formal qualification in a mechanical, electromechanical or an electronics discipline.
• Minimum of 2 years working experiences in relevant or related industry or technical experience in an engineering, service or maintenance role, involving direct contact with external and internal customers.
• Fresh graduates can be consider based on merits.
• Previous field service experience in a relevant or related industry, ideally customer facing.
• Ability to manage and prioritize activities as directed by line manager.
• Logical approach on fault finding, adopting systematic problem solving methodology.
• Able to interact positively in a multi-cultural and multilingual environment.
• Team player, able to provide support among the team and/or required by the Line Manager.

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Summary of Responsibilities

• Conduct outlet briefings
• Ensure that outlet logbooks are up to date
• Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
• Establish and maintain a monthly training plan according to the standards required
• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
• Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure that the restaurant is staffed according to operational needs at all times
• Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Handle all guests’ requests and complaints politely, promptly and professionally

Job Requirements

• Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

Job Description:

· Handle sales enquiries and order processing

· Provide administrative support to ensure operation efficiency of office

· Attend to customer enquiries, generate sales orders, delivery orders and customer invoicing

· Maintain good relationships and rapports with customers and buyers via email and telephone

· Maintain a well-organized record of customer database

· Handle sales enquiries and order processing

· Other ad-hoc duties

Job Requirement:

· Candidate must possess at least a higher secondary/ NITEC, Diploma in any field.

· Proficient in Microsoft Word and Excel

· Service oriented and ability to work in a team with good communication skills.

· Working Location: 60 Benoi Road (Beside Joo Koon MRT)

· Working Hours: 8.30 am to 5.30pm (Mon – Fri)

· Alternate Sat - 8.30 am to 12.30pm (consider as overtime)

The Client Service Associate is part of a dynamic team providing concierge-level customer service and patient care at Minmed Health Screeners. The Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening.

Role & Responsibilities:

• Provide a high level of customer care to patients who arrive for Executive Health Screening
• Manage patients' enquiries and appointments in a professional manner
• Provide information to guide patients towards an appropriate choice of screening packages
• Assist with clinical procedures, including but not limited to measurement of blood pressure and body mass index, conduct of eye test, ECG and other biometric measurements
• Prepare medical reports and process medical results in accordance to protocols in an expedient manner
• Keep proper clinical records in line with requirements of MOH
• Maintain good housekeeping and perform other duties which may be assigned

Requirements:

• Diploma education
• Experience in healthcare or clinic setting advantageous
• Applicants with Hospitality background is an advantage
• Good interpersonal and communication skills
• Strong customer and service oriented posture
• 6 working days

Responsibilities:

• Perform equipment servicing, trouble-shooting, repair, upgrade
• Prepare test/service report
• Check materials to ensure meeting required specifications
• Identify suitable replacements for obsolete parts
• Perform calibration, preventive and corrective maintenance of equipment
• Support set-up, installation & training of new tools/equipment

Requirements:

• Minimum Diploma/Degree in Electrical Electronics Engineering or equivalent
• At least one year experience in relevant or related field
• Technical knowledge and hands-on skills on monitoring, troubleshooting, servicing, maintenance and tool recovery
• Able to interpret schematic diagrams
• Good communication and interpersonal skill
• Proactive with good initiatives, problem solving skill and analytical ability
• Able to work under pressure