• In charge of developing and implementing sales and marketing strategy in assigned territories / sales channel including marketing initiatives, business development opportunities as well as new market entry plan, analysis, budget and timeline
• Pro-actively innovate and respond to market needs
• Build knowledge of the market in terms of new product development, market potential & size, key players, consumption patterns, etc.
• Manage and build relationships with customers
• Enable negotiations regarding price variations, customer specification and promotional mechanisms
• Participate in local and/or global trade shows and exhibitions to promote brand awareness

Job Requirements:

• Degree or Diploma in Marketing / Business / Management or equivalent
• Possess a positive attitude with high level of self-motivation and determination
• Good interpersonal skills and able to interface with all levels, internally and externally in a professional and responsive manner
• Strong in customer relationship management and networking
• Proficiency in presentation is an essential requirement
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Willingness to travel as and when required
• Experience in Business Development in FMCG, F&B or Hospitality sector is a bonus

Only shortlisted candidates will be notified by the HR department.

Role and Responsibilities

· Manage and monitor Operations’ KPIs, including P&L planning.

· Manage one logistics program / account and lead the programs to achieve company and program’s objectives.

· Oversees, directs, plans and supervises the entire function and all related functionalities.

· Strong knowledge in Operations Management and Process Improvement.

· Resolve all service level issues in a timely manager and maintain strong customer relationship.

· Create solutions and value-added services to meet customer's current logistics requirements.

· Manage and direct a team to achieve turnaround standards for response to enquiries, order processing and billing.

· Vendor management, including review and assessment of vendor’s qualification, contract negotiation, appraisal of vendor’s performance, budget management and reporting.

· Develop and provide periodic standardized reports on KPIs.

· Investigate root causes of operations incidents and service failures as well as propose recommendations to Management for improvements.

· Constantly review and explore avenues to raise productivity and accuracy.

· Ensure Company Policy is strictly adhered to by all staffs.

· Enforce compliance to the warehouse procedures and safety.

· Ensure Quality Policy and Objectives are understood, implemented and complied by the staff.

· Development and growth of the customer accounts through value added service offerings and sustained cost improvement initiatives.

· Provide timely report of the program performance to higher management.

Requirements

· Minimum 5 years of experience in warehouse and logistics environment or relevant experience preferred. Preferred Diploma/Degree in Logistics or equivalent.

· A hands-on person who is resourceful, organized and meticulous with an eye for details.

· Proactive team player with integrity and enthusiasm.

· Strong analytical skills to review both financial and operational data.

· Possess strong drive to strive for success

· Ability to manage a tough team

· Able to prioritize and multitask.

· Good written and communication skills.

Other skills and/or experience considered advantageous

· Handling frozen food or perishable products experience.

Job Responsibilities

• Loading and unloading goods from the warehouse.
• Delivery of goods to supermarkets.
• Adhering to assigned routes.
• Maintain vehicle cleanliness Requirements.

Job Requirements

• Valid class 4 license
• Good communication skills
• Flexible and committed
• Minimum 1 years experience in similar role & vehicle type

Job Responsibilities:

• Deliver assigned orders to customer.

• Perform packing and loading of items.

• Ensure proper upkeep and maintenance of the Company vehicle.

• Record simple daily driving log report.

• Perform dispatch, daily errands and any other ad-hoc duties as assigned.

Job Requirements:

• Possess a valid driving license.

• Comfortable to work on weekends and public holidays.

• Good driving record.

• Familiar with Singapore routes.

We are looking for a team of multimedia design & social media who will ideally be confident in:

• Design and produce digital assets such as banners, graphics, infographics, and animations for use in various digital campaigns
• Assist in design, build and maintain Company social media presence with creative multimedia elements
• Social media marketing (e.g Tiktok, Facebook, Instagram, Xiaohongshu, Twitter, etc.)
• Creation of impactful digital design/content for upcoming projects
• Supporting Marketing with any other ad-hoc duties as assigned by the Company

Requirements

• Diploma in marketing/multimedia or a related field or higher
• Familiar with multimedia software, graphic design, videographic editing, etc.
• Knowledge of SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Knowledge of website analytics tools (e.g, Google Analytics, Adobe Web Analytics)

SCOPE

The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

OVERALL OBJECTIVES

• Recommend, take order, and serve food and beverages to customers
• Answer guest questions and handle guest requests in a polite and efficient manner.
• Connecting with customers to build a loyal customer base
• Inventory monitoring and waste management and reduction
• Cashiering duties, outlet opening and closing procedures
• Do routine cleaning and maintain cleanliness of workstation.
• Follow food and beverage safety and hygiene policies and procedures.
• Lead the service and act as a role model to the team.
• Ensure a flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
• Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
• Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment.
• Familiar with HACCP requirements
• Knowledge of Health and Safety rules and procedures

Job Description

As a Food Process Line Manager, the individual's main jobscope is to design, operationalise and manage in-house line food production processes for the manufacturing of soy-based alternative protein products. He/She is expected to ensure that manufauctured products meets regulatory compliances and industry-level standards of consistency, cleanliness and quality. Moreover, the individual is expected to manage, maintain and optimise the safety practises and infrastructure of the production facility. Finally, he/she is also expected to oversee inventory, equipment maintenance, managing company logistics and other miscellaneous administrative functions that are critical for continued company operations.

Requirements

Due to the highly technical nature of the work, we are seeking individuals with educational backgrounds in Process Safety and/or Chemical Engineering (at the Bachelors or Masters level) from reputable educational institutes. The individual should have at least 1 year of designing manufacturing processes in the field of chemical engineering and/or food manufacturing. Additionally, it is desired that the applicant has 1 year of R&D experience in the Food Science Sector. Finally, individuals with Food Safety Course Level 1 and higher certifications are sought after.

Responsibilities:

• To assist in managing day to day operational of the outlets, maintaining excellent food quality and in the supervision of staff.
• Hands-on preparing and serving of products such as coffee, toast, noodle, fried food and simple cafe food cooking
• Ensuring high standards of customer service are observed at all times
• Ensure all food & beverage handling processes are followed at all times in accordance to the NEA regulations.
• Ensure efficient use of resources and minimize wastage.
• Cultivate a cohesive and collaborate culture.

Requirements:0

• Preferably with 2 – 3 years of relevant experience in the Food & Beverage industry.
• Good team player and strong customer service skills.
• Keen to learn and grow in the food & beverage industry.
• Able to work on shifts, weekends and public holidays.
• Problem-solving and investigative role when customer complains about food or service

The Job

This role is responsible for overseeing Programme Services and Afterlife Care of our elderly beneficairies.

RESPONSIBILITES

• Possess a thorough understanding of Charity’s programs and services.
• When necessary, liaise with relevant bodies to arrange for the member's last rites.
• Create, maintain, and update accurate case files and database of each Afterlife Care members
• Conduct home assessments for potential Afterlife Care members
• Handling of Afterlife Care walk-in or telephone enquiries.
• Following up with cases reported from the hotline or referral from government agencies.
• Explore avenues for the expansion of the Afterlife Care external parties.
• Implement community outreach programs and new projects of eldercare
• Organise and facilitate an elderly befriending program.
• Conduct periodic case reviews and ensure proper documentation
• Refer and coordinate care services, ensuring adequate support to Afterlife Care members.
• Adopt a case management approach when working with beneficiaries, i.e., network with other agencies/specialists to provide multidisciplinary assessments and monitor beneficiaries.
• Prepare monthly reports on the progress of the Afterlife Care programme(s).
• Ad-hoc assistance in the Charity’s events

Requirements

• Minimum Diploma in Social Work or related disciplines
• Prior experience in Social Service setting is preferred
• Able to engage, assess, and provide intervention independently for care plans
• Knowledge of eldercare services, regulations, and practices.
• Ability to work independently.
• Compassion, empathy, and a genuine interest in elder care and charity work
• Proficient in MS Office Applications
• Able to work on some evenings and weekends as needed
• Bilingual in English and Mandarin. Ability to speak dialects will be an advantage

Information:

1. Salary range: $3,700 to $5,500
2. Allowance: $250 transport allowance

Responsibilities:

• Standby 24/7 emergency and customer support calls.
• Provide after-sales technical support, site recovery and maintenance responsibilities to customers.
• Installation, commissioning and on-site training to support the customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and determine the damage, and repairs of warranty claims from distributors.
• Maintain relationship with key customers to ensure issue is resolved.
• Develop service training material, ensures all technical and training documents are updated.
• Provides training to distributors and dealers for service and troubleshooting skillsets.

Requirements:

• Diploma/degree in Electrical/Mechanical Engineering
• At least 5 years of relevant experience
• Able to travel in the Asia Pacific and South-East Asia region when required
• Knowledge for power generation products, electrical and control system
• Knowledge in electrical and control system (John Deere ECU and KDI ECU) is advantageous
• Able to read and speak Chinese as he needs to deal with Taiwan & China customers.

Interested applicants, send in your updated resume by clicking “Apply Now”

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Job Description

• Provide professional TCM consultation and treatments to patients
• Attend to patients’ inquiries about treatments and other TCM-related queries
• Ensure proper documentation of treatment services and medicine assigned to patients in the TCM database
• Attend TCM health talks and workshops
• Adhere to the TCM Physician’s Code of Conduct and MOH’s regulatory requirements

Job Requirements：

• Diploma/Advanced Diploma/Degree in TCM
• Registered with the Singapore TCM Practitioners Board
• Basic IT knowledge
• Proficiency in English and preferably in Chinese in order to communicate with Mandarin-speaking patients
• Be open to learning new things
• 5.5 Work day week

职位描述

• 为患者提供专业的中医咨询和治疗
• 把脉，针灸，推拿等中医知识
• 关注患者有关治疗的询问以及其他与中医相关的询问
• 确保在 TCM 数据库中正确记录分配给患者的治疗服务和药物
• 参加中医养生讲座及工作坊
• 遵守中医医师行为准则和卫生部的监管要求

工作要求：

• 中医文凭/高级文凭/学位
• 新加坡中医执业者委员会注册
• 基础IT知识
• 精通中英语，以便与讲普通话的患者沟通
• 乐于学习新事物 5.5 工作日一周

Job Description:

• Support the work of the Community Engagement team
• Assist in planning and coordinating events, including logistics and setup
• Support event registration, volunteer management, and on-site operations
• Help with promotional materials and outreach efforts
• Manage and update the store using Excel spreadsheets
• Work closely with internal and external stakeholders to execute campaigns, events, and activities
• Perform any other duties as assigned

Experience and Skills:

• Experience with event planning and coordination, design, logistics, and bookkeeping is a plus
• Proficient in Microsoft Office tools – Word, Excel and PowerPoint
• Strong organizational abilities
• Ability to work independently and collaboratively within a team
• Excellent interpersonal and communication skills.

Roles & Responsibilities

• Salary $2500-3000
• Working location: Pandan Loop
• Working day: Monday to Friday
• Working hours: 9am to 6pm

Job Responsibilities:

• Manage the company’s inventory and shipping system
• Provide support for periodic stock checks and stock takes
• Oversee & ensure inventory accuracy in the system
• Review inventory documentation, records and reconciliation of inventory discrepancies if any
• Liaise with warehouse personnel on inventory matters
• Ensure timely updating of shipment files
• Any ad hoc duties as assigned

Job Requirements:

• No experience required, OJT will be provided

• Manage the manufacturing plant operations from warehousing, production, quality control, purchasing and maintenance.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Handle supply chain of raw materials, packaging and machinery for new and existing products.
• Create realistic workflows for plant operations to run smoothly.

Requirements:

• Diploma and above
• At least 5 years of production planning and managing production operations experience in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description

• Industry/Organization Type: Manufacturing of Meat Products
• Position Title: Factory Manager
• Working Location: Nearest MRT – Admiralty/Sembawang
• Working Hours: Monday – Saturday, 7 am – 5 pm
• Salary Package: Up to $5,000 + Profit Sharing + Commission + AWS
• Duration: Permanent

Key Responsibilities

• Manage Daily Operations: Oversee the food production process to guarantee efficient and timely production.
• Quality Control: Implement stringent quality control measures to meet company and regulatory standards.
• Inventory Management: Ensure the availability of raw materials and minimize waste.
• Staff Supervision: Supervise and train staff, ensuring adherence to safety and production protocols.
• Process Optimization: Continuously enhance production processes for efficiency and quality.
• Regulatory Compliance: Ensure compliance with health, safety, and food safety regulations, including HACCP and other relevant standards.
• Equipment Maintenance: Manage maintenance and repair of production equipment to minimize downtime.
• Production Planning: Develop schedules to optimize resource utilization and meet demand.
• Cost Management: Control production costs and seek cost-saving measures.
• Problem Solving: Resolve production issues promptly to maintain quality.
• Supplier Coordination: Negotiate with suppliers for timely delivery of raw materials.
• Health and Safety: Maintain a safe work environment and conduct safety audits.
• Waste Management: Implement practices to reduce production waste and enhance sustainability.
• Record Keeping: Keep accurate records of production, inventory, and quality controls.
• Training Programs: Develop training for staff to boost skills and knowledge.
• Budget Management: Manage the production budget within approved limits.
• Customer Complaints: Address complaints and implement corrective actions.
• Technology Integration: Adopt new technologies to improve efficiency and quality.
• Performance Monitoring: Evaluate staff performance and provide necessary feedback.
• Emergency Response: Develop plans for production-related incidents to minimize operational impact.

APPLY NOW!!!

• With at least 3 years of Food Manufacturing/Production/Food & Beverage experience in a similar capacity.
• Extensive knowledge of Chinese cuisine and SFA standards.
• Willingness to work long hours and on holidays.
• Possession of a Basic Food Safety and Hygiene Certificate.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68607 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description:

• Coordinate with the Flavorist and Regulatory Affairs to ensure samples meet standards.
• Accurately compound repeat flavors within deadlines.
• Request raw materials from production/warehouse and suppliers for compounding.
• Ensure proper storage of lab raw materials for quality and safety.
• Prepare and submit reference samples to Quality Control.
• Maintain a list of standard samples, including for the flavor bank/library.
• Keep the Sample Lab clean and safe, including cleaning lab equipment after use.
• Perform additional related duties as needed.

Job Requirements:

• Basic laboratory knowledge

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

• Handle the machine and equipment in the factory to ensure they run smoothly and increase efficiency.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Create realistic workflows for plant operations to run smoothly.
• Consolidate quantitative and qualitative data for reporting and analysis.

Requirements:

• Diploma and above
• At least 3 years of experience in handling machine and equipment in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

The Subway Restaurant Manager leads all aspects of our business.

You will deliver a high-quality product offering and motivate our staff to provide excellent customer service.

Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals.

You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house.

We want you to know how to oversee the dining room, check-in with customers and upsell on meals, promotions and add-ons. Back of the house management experience is also essential, as you’ll manage all Sandwich Artists, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations from both Subway DA and NEA.

We’ll expect you to lead by example, be hands-on and uplift our staff during busy moments in our fast-paced environment.

Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

• Channel Development: Identifying and developing new sales channels to expand the company's reach and distribution network. This may involve establishing partnerships with new distributors, retailers, or foodservice operators.
• Key Account Management: Cultivating and nurturing relationships with key trade partners, including negotiating contracts, managing pricing and promotions, and addressing any issues or concerns that arise.
• Sales Planning and Forecasting: Collaborating with sales and marketing teams to develop sales plans and forecasts for different channels and market segments. Monitoring sales performance and adjusting strategies as needed to meet or exceed targets.
• Trade Marketing: Developing and implementing trade marketing programs and promotional campaigns to drive sales and increase brand visibility at the point of sale. This may include trade promotions, in-store displays, merchandising, and POS materials.
• Budget Management: Managing the marketing budget effectively, allocating resources to different marketing initiatives based on their potential ROI. Tracking expenses and evaluating the effectiveness of trade marketing programs and promotions.
• Analytics and Performance Tracking: Monitoring and analyzing the performance of marketing campaigns using tools like Google Analytics, and using data-driven insights to optimize future campaigns.

• Provide excellent customer service and support to customers
• Develop and create menus and dishes based on customer requirements.
• Prepare quotations and proposals for customers.

Requirements:

• GCE ‘O’ Level and above
• At least 1 year of relevant work experience in food industry
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Handle the production planning, ingredients & packaging control and supply chain.
• Hands on in the daily operations at the manufacturing plant.
• Implement and maintain good manufacturing standards to achieve higher efficiency, productivity and quality.
• Create realistic workflows for plant operations to run smoothly.

Requirements:

• Diploma and above
• At least 3 years of production planning and managing production operations experience in a food manufacturing industry.
• Excellent problem-solving skills with good planning, organization and project management skills.
• Familiar with local regulation (SFA, NEA) and F&B certifications (BRC/FSSC22000).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

If interested please contact/call Winston

WhatsApp 8811 <<SPACE>> 8599

Short term/ Long Term

PART-TIME/ CONTRACT/ FREELANCE

Weekly Payment !

Benefits:

Flexible schedule

Provide Food Hygiene Course (50% allowance)*

Safety boots allowance*

*Terms & Conditions Apply

Working days available:

Flexible days to choose from

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday

Timeslots & Rates :

$10/hour for weekdays and $11/hour for weekends.

8 AM - 4 PM

8 AM - 8 PM

10 AM - 7 PM

1 PM - 10 PM

3 PM - 11 PM

$12/hour for weekdays and $13/hour for weekends.

8 PM - 8 AM

Job Scope:

Assist with the preparation of inflight meals

Prepare and assemble the inflight meals

Ad-hoc duties as assigned​

​​​​​​

*Requirements:*

- Able to stand for long periods

- Mandatory safety shoes with steel toe caps

- Able to carry load between 5-10kg

- Non Halal food handling

- Food Hygiene Certification

Position title : Finance Executive
Location: Balestier Road
Working day: Mon - Fri
Working hours : 9am - 6pm
Salary : $3700 - $4400

OVERVIEW: To assist the Finance Manager to perform day to day accounting and finance functions covering all aspects of financial accounting and internal audit and reporting; consolidate their work and ensuring its quality and accuracy, especially for reporting purposes; Supporting role to effective compliance and efficiency in Finance.

JOB SCOPES

ACCOUNTING OPERATIONS

• Manage and maintain full sets of accounts, including Accounts Payable, Accounts Receivable, General Ledger and Fixed Assets Register.
• Provide accounting assistance to programs and support staff, responds to financial questions/concerns to meet organizational needs.

Reporting

• Perform month-end and year-end close, ensure accuracy of management accounts and financial statements in accordance with accounting standards and compliance to internal policies.
• Prepare and submit ad hoc financial reports as required on a timely basis

BUDGETING

• Support annual budget exercise.
• Support midyear review exercise.

INTERNAL/STATUTORY AUDIT

• Assist with internal audit exercise as required.
• Manage statutory audit including schedules preparation and liaising with external auditor

INTERNAL CONTROLS AND COMPLIANCE

• Ensure compliance with internal controls, polices and processes for the accounting function and exercise enforcement as appropriate.
• Ensure compliance with accounting standards.
• Review and recommend improvements in accounting systems and procedures

Ad Hoc

• Other duties as assigned.

JOB REQUIREMENTS

• Diploma and above in Accountancy or equivalent.
• Minimum 2-3 years of financial accounting experience.
• Proficient in Microsoft Office (Excel, Word etc) and accounting software.
• Experience is Sage 300 (Accpac) Accounting Software is advantageous

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Oversee day-to-day operation to ensure smooth operational effectiveness
• Handling vehicles for inspection and other services (when requried)
• Assist in handling customer’s enquiries (when required)
• Data entry for work related matters
• Provide good Customer Service
• Ad-hoc duties as assigned

Requirements

• Possess Valid Class 3 License
• Possess Vocational License will be an added advantage
• Proficiency in Microsoft Word, PowerPoint and Excel
• Communication, Customer Service and Problem Solving Skills
• ‘O’ Level, Diploma, Advanced/Higher/Graduate Diploma
• Able to work independently
• A good team player who is proactive and meticulous
• Has good communication and interpersonal skills
• Keen to learn with positive work attitude
• Entry level candidates are welcome to apply
• 5.5 days work

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information