1. Service Catalog Management
2. Design, configure, and maintain the organization's Service Catalog within the ServiceNow platform.
3. Collaborate with stakeholders to gather service requirements and ensure accurate representation in the catalog.
4. Continuously update and improve the Service Catalog to meet evolving business needs. • Requested Item Processing:
5. Configure and optimize the ServiceNow platform to efficiently process and fulfill user-requested items.
6. Analyze and streamline the request fulfillment process, identifying areas for automation and improvement.
7. Ensure timely and accurate handling of requested items, providing a seamless user experience. • Workflow Automation and Service Catalog Tasks Generation
8. Utilize Flow Designer to create configuration-driven workflows and automate Service Catalog Task generation.
9. Design and implement efficient and scalable workflows to support business processes. • Troubleshoot and resolve issues related to workflow automation and Service Catalog Task generation.
10. Service Level Agreement (SLA) Management
11. Define, implement, and manage SLAs within the ServiceNow platform.
12. Link SLAs to Service Catalog Task and ensure adherence to defined service levels.
13. Monitor SLA performance, identify areas of improvement, and propose corrective actions. Reporting and Dashboarding:
14. Develop and maintain reports and dashboards within the ITSM platform.
15. Create custom reports to track service performance, SLA compliance, and other key metrics. Analyze data, identify trends, and provide actionable insights to improve service delivery.

Qualifications

Tertiary education in Computer Science / Engineering or related discipline.

Experience

1. At least 5years+experience in ServiceNow development.
2. Experienced in ITSM configuration/design/implementation and requirements gathering Technical / Professional Skills
3. Must have strong knowledge on ServiceNow fundamentals, configuration & scripting. Configuring, developing and testing solutions on the platform to meet business requirements Excellent problem solving & communication skill
4. Ability to work both independently and as part of a team with professionals at all levels
5. Strong commitment to professional and service excellence
6. Excellent oral/written communication, planning, project management, networking and influencing skills
7. Project planning and task estimation Strong analytical skills and logical approach

At Kopitiam, we make good food affordable for everyone. We connect family and friends through joyful food experiences.

Position: F&B, Service Crew (Many locations)

Salary: $2,355
✔Allowance
✔AWS Allowance
✔Hardship Allowance
✔Annual leave
✔Family leave
✔Medical benefits

Working Hours: 6 days work week
Rotating Shift: 6.30am to 11pm

Duties:

· Ensure seamless customer interactions by delivering outstanding service during order taking, cashiering and food presentation.

· Food and beverages preparation

· Maintain consistent high-quality food standards

· Ensure compliance with food safety and hygiene regulations

Requirement:

· 1 year experience working in a dynamic and busy food service environment

· Requires flexibility to work varied shifts, including evening, weekends and holidays

· Vaccination required: MMR and TDAP

· Singaporeans only

Apply now and take the first step towards a rewarding career in F&B!

Looking forward to your resume for a positive chat!
We regret that only shortlisted candidates will be contacted.

Sophia Ooi Sook Leng
R1101622
EA license 23C1980
[email protected]

Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Service Technician/Technician
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $2600 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform maintenance and repair tasks on various electrical and electronic systems, both outdoors and within the company workshop.
• Troubleshoot issues effectively to ensure minimal downtime.
• All other assigned duties.

APPLY NOW!!!

• Minimum Professional Certificate/NiTEC (Electrical & Electronic Engineering / Electrical Engineering).
• At least one year of experience in customer support and repair of forklifts, automobiles, and heavy industrial equipment.
• Must have knowledge of AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65053 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities

• Log all incidents/requests, and issue ticket number to the customer/requester.

• Perform first-level incident isolation, troubleshooting, bypass, recovery and resolution.

• Assist caller by providing usage support for software/applications.

• Maintain and build up FAQs (frequently asked questions) relating to these software/applications.

• Escalate incidents/requests not resolved by the Service Desk to the appropriate teams.

• Track/monitor the status of the incidents/requests and follow-up with respective teams.

• Provide update to the customer/requester on the status of the incidents/requests.

• Submit application requests on behalf of users based on approved status in the ITSM system.

• Track and monitor the status of applications to ensure that the third-party suppliers provision the accounts

• Generating listings of all accounts and access rights of each user by department.

• Coordinating across teams to send listing to the system/user owners.

• Preparing reports on the types of activities made on accounts such as termination of accounts, modification of access rights and its corresponding reasons.

Requirements

• At least a diploma in IT or equivalent.

• Minimum of 2 years’ Service Desk support experience with desktop skills/knowledge in Microsoft Windows, Microsoft Office, Microsoft Outlook.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Service Technician/Technician
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $2600 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform maintenance and repair tasks on various electrical and electronic systems, both outdoors and within the company workshop.
• Troubleshoot issues effectively to ensure minimal downtime.
• All other assigned duties.

APPLY NOW!!!

• Minimum Professional Certificate/NiTEC (Electrical & Electronic Engineering / Electrical Engineering).
• At least one year of experience in customer support and repair of forklifts, automobiles, and heavy industrial equipment.
• Must have knowledge of AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65053 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3800 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of commercial cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering) with expertise in AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Minimum 1 year of experience in customer support and in repairing heavy industrial equipment.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

Job Responsibilities:

- Create job posting on different social media platforms

- Identify and pursue potential members or clients through various sales channels, such as cold calling, networking, referrals and job fairs

- Guide the new members on the registration process in the platform system, job requirements as per client request, payment and benefits

- Job matching of candidates based on the staffing needs and work schedule for clients with our own automated system

- Interviewing and assessing prospective applicants about the responsibilities, groom standards, salary and benefits of the job

- Develop and nurture strong relationships with existing and prospective clients to understand their needs, preferences, and pain points

Job Requirements:

- Excellent interpersonal and communication skills

- Achieving and maintaining targets

- Strong sense of responsibility

- Able to work in a fast-paced environment

- Candidates with prior experiences in manpower outsourcing will be advantageous

We are looking at experienced candidates for 2 positions as 'Service Crew'; Modern Indian Restaurant & Lounge, located at 114 Desker Road, S 209635.

Job description includes taking orders, serving food and drinks, and providing customer service. They may also help prepare food and maintain cleanliness.

Responsibilities

• Customer service: Greet customers, answer questions, and provide recommendations
• Food and drink service: Take orders, serve food and drinks, and process payments
• Food preparation: Help prepare food and stock supplies
• Cleanliness: Maintain cleanliness and hygiene in the dining and kitchen areas
• Cash handling: Handle cash transactions and operate POS systems
• Teamwork: Collaborate with other team members to ensure smooth operations

Skills required: customer service, communication, teamwork, problem solving, and time management.

Experience:

1. At least 2-3 years prior experience working as a service crew in an F&B set-up/ environment

2. Any relevant trainings/ qualifications around customer service in hospitality will be an added advantage

3. Excellent communication skills; English is a must

Work timings:

9 hours 6 days a week

Morning- 11:30 AM to 3:00 PM

Evening- 6:00 PM to 11:00 PM

Benefits:

1. Meals provided

2. Performance based incentives

3. Competitive Salary

岗位职责：

1、 销售订单审核及处理；

2、 兼职出纳，现金支票收款，现金报销，客户回款核销；

3、 客户退换货、客户投诉等售后工作接收、处理、与质量部门跟进处理反馈，并统计相关数据报告；

4、 协助系统数据的及时更新，汇报相关数据进展。

1、Sales order review and processing;

2、 Part-time cashier duties, including handling cash and check payments, processing cash reimbursements, and verifying customer payments;

3、 Receiving and managing after-sales tasks such as customer returns, exchanges, and complaints, coordinating with the quality department for follow-up and feedback, and compiling related statistical reports;

4、 Assisting with timely updates of system data and reporting progress on relevant data.

岗位要求：

1、 对OA、SAP系统有一定的认知，愿意学习新事物，接收新知识；

2、 认真，负责，仔细；

3、 态度真诚；

4、 会听说读写华文。

1、 Familiarity with OA and SAP systems, willingness to learn new concepts, and openness to acquiring new knowledge;

2、 Detail-oriented, responsible, and meticulous, with no tolerance for carelessness;

3、 Honest and sincere attitude;

4、 Proficiency in listening, speaking, reading, and writing in Chinese.

职业晋升空间:

进入规模型、具有发展潜力的大型医药企业，公司业务正在稳步快速上升期。愿您随同企业发展 前进的步伐一起成长，共享事业发展成果!

薪酬福利: 每月底薪 S$2000-2500，另绩效奖金考核；
第 13 个月薪水
医药津贴

上班时间及地点: 每周一至周五早9:00-晚 6:00；上班地点 TAISENG

Job Responsibilities

· Responsible for handling front office reception and administration duties

· Greet customers and answer all customers’ enquiries

· Perform for scheduling appointment calendar and sending reminders appointments to customer

· Generating and compiling of daily sales reports

· Perform outlet stock-take and other ad-hoc duties

· Perform cashiering duties such as payment collections.

Requirements

· Basic knowledge of Microsoft Word and Excel

· Good interpersonal and communication skills

· Passion for customer service

· Excellent telephone etiquette

· Preferably with experience. No Experience are welcome as training will be provided.

· Must to able to commit to retail hours and weekends.

Benefits

· Medical & Dental Benefits

· Location near MRT

· Joining Bonus: $3000

Description:

• Provide customer service to walk in customers
• Manage and replenish stocks
• Cashier duties
• Assist shifting of store displays and visual merchandising display
• Keep the store clean & tidy and housekeeping duties

Requirements:

• Minimum 'N', 'O' Levels or ITE qualification
• No working experience required
• Willing to work on 3 rotating shift
• Able to work 5.5 days a week, weekends and Public Holidays
• Outgoing, well groomed and customer service oriented

*Applicants with relevant experience will be considered for Senior Sales position *

Interested, please Whatspp to 81819562 for more information.

• Experienced in delivering SAP managed services engagements to public sector customers in Singapore (particularly SAP ECC 6.0)
  
• Strong understanding of both functional and technical workstreams in SAP ECC implementations
• Excellent understanding of ITSM and SIAM.
• Analyze and monitor the effectiveness of IT service delivery and implement improvements when needed

Job Descriptions:

• Customer Service: Greeting guests warmly, providing menus, and explaining daily specials. Ensuring that customers feel welcomed and attended to throughout their dining experience.
• Order Taking: Accurately taking food and beverage orders from customers and communicating them clearly to the kitchen and bar staff.
• Serving Food and Drinks: Delivering meals and beverages to customers' tables in a timely manner, ensuring proper presentation and quality.
• Table Maintenance: Assisting in keeping tables clean and organised, including clearing away used dishes, resetting tables, and ensuring that utensils and condiments are stocked.
• Menu Knowledge: Familiarising oneself with the restaurant’s menu, including ingredients and preparation methods, to answer customer questions and provide recommendations.
• Handling Payments: Processing customer payments, including cash and credit transactions, and providing receipts. Ensuring accurate billing and handling any discrepancies.
• Communication: Collaborating with kitchen and bar staff to ensure smooth service, relaying special requests or dietary restrictions, and addressing any customer concerns promptly.
• Assisting in Cleanliness: Maintaining overall cleanliness in the dining area, including sweeping and mopping floors, cleaning tables, and organising service areas.
• Adhering to Safety Protocols: Following health and safety guidelines to ensure food safety and cleanliness, including the proper handling of food and drinks.
• Team Collaboration: Working effectively as part of a team, supporting fellow crew members during busy shifts, and contributing to a positive work environment.
• Upselling: Encouraging customers to try additional menu items, appetisers, desserts, or drinks to enhance their dining experience and increase sales.

Job Requirements:

• Non-executive specialised in F&B services or equivalent.
• No experience needed; training will be provided.
• Ability to stand for long hours and work in fast-paced environments.
• Good communication skills; reliable and punctual.
• Enthusiastic and keen to learn.
• Good attitude.
• Able to create a warm and friendly atmosphere.
• Full of energy and spirit.
• Able to work on weekends and public holidays; working hours may vary according to opening hours.
• Weekly rotation.

Staff Benefits:

• Medical and insurance benefits
• Staff discount
• Good career development
• Staff meals provided

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. 
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage

Main Responsibilities

• Answer calls promptly and provide assistance to end the call on a positive note
• Receive, prioritise and process orders accurately within cut-off times
• Generate goods return documents
• Follow up and resolve customers’ enquiries, feedback and complaints
• Maintain and update customers’ standing instructions (orders)
• Liaise with purchasing, finance, warehouse, fleet and sales team to achieve customers’ satisfaction
• Manage complaints and generate goods return documents
• Handle administrative scopes – quotations/tenders for hotel & pastry customers + update
• Other ad-hoc duties as assigned by management

Qualifications & recruitments

- Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
- Accurate and timely data entry skills
- Good organisation and ability to identify urgencies and priorities
- Good phone etiquette skills
- Good communication skill in written and spoken English
- Meticulous with an eye for details with strong follow up

- Responsible individual contributor who can work as a team player
- Experienced user of Microsoft Dynamic Navision system is a plus

- Related foodservice experience in the F&B industry will be an advantage.

We welcome a quick thinker with the ability to resolve issues through collaborations with various inter-departments in a fast-paced challenging environment to join us!

We are hiring Service Quality Assurance Specialist to join our office-based team and ensure exceptional service delivery. If you’re detail-oriented, passionate about customer satisfaction, this role is for you!

Key Responsibilities

• Manage mailbox survey submissions, feedback, and respondent requests within specified turnaround times.
• Maintain detailed and consistent case notes in the system after each interaction with respondents.
• Liaise with inter-department teams to ensure correct assignment of respondents to the appropriate parties.
• Follow up promptly on survey cases in pending status.
• Provide accurate daily reports on mailbox activities to relevant stakeholders.
• Act swiftly on all potential or actual complaints, ensuring resolution within stipulated timelines.

Requirements

• Singaporean with at least a Diploma or higher.
• Minimum 2 years of relevant experience in customer service and handling email communications.
• Familiarity with Key Performance Indicators (KPIs) is a plus.
• Strong organizational and communication skills, with keen attention to detail.

Why Join Us?

• Work in the vibrant Clarke Quay CBD area.
• Monday-to-Friday, 8.30am to 6pm
• Opportunity to grow in a performance-driven team.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

About Us
We are the largest indoor golf club in Singapore, offering a premium golfing experience and a variety of services. We are looking for a dedicated, proactive individual to join our team as an Customer Service & Operations Associate member. If you thrive in a fast-paced, customer-focused environment and enjoy delivering top-quality service, we’d love to meet you!

Position: Customer Service & Operations Associate

Job Responsibilities

1. Reception & Customer ServiceGreet and assist guests, take orders, and handle payments.
   Provide friendly and professional service to ensure a positive guest experience.
   
2. Maintaining Club CleanlinessKeep public areas, dining areas, and workspaces clean and organized.
   
3. Operational SupportAssist with various day-to-day tasks to ensure smooth club operations.
   Address guest inquiries and resolve any issues promptly.
   
4. Food & Beverage AssistanceServe customers in the dining area.
   Prepare and serve light snacks and beverages (including simple cooking for snack menus).
   

Requirements

• Must be legally authorized to work in Singapore (We are currently unable to offer work pass sponsorship for this position).
• Basic English communication skills required.
• Chinese language skills are preferred but not mandatory.
• Previous experience in customer service, F&B, or similar roles is an advantage.
• A positive, team-oriented attitude and willingness to learn.
• Ability to multi-task and work effectively in a fast-paced environment.

Working Hours

• Full-Time: 6 days a week (including weekends and public holidays).
• Part-Time: Flexible hours available (including weekends and public holidays).
• Student Job: Open to students looking for part-time work.

Position: Service Engineer (Chillers)

Location: Beach Road,Singapore

Duration : Permanent

We are seeking a skilled and Service Engineer to join our team, specializing in chiller maintenance and commissioning. The ideal candidate will have hands-on experience in servicing chillers and related HVAC systems, demonstrating strongtechnical abilities, excellent problem-solving skills,strong communication skillsand a commitment to delivering outstanding customer service.

• Perform routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficiency.
• Provide exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Diagnose mechanical, electrical, and control system issues and implement effective solutions.
• Educate clients on proper operation and maintenance practices to extend the lifespan of their chiller systems.
• Prepare and submit detailed reports outlining service activities, findings, and recommendations for future improvements.
• Execute commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Collaborate with agents, customers, and contractors to verify system performance and compliance with specifications.
• Foster a collaborative working relationship with contractors, encouraging teamwork and shared problem-solving.
• Work closely with contractors to share knowledge, improve processes, and enhance overall service delivery.
• Adhere to safety protocols and regulations while performing service tasks to ensure a safe working environment. Conduct safety briefings and ensure all parties understand their responsibilities regarding safety.
• May involve working in various environmental conditions, including outdoor settings.
• Field-based role requiring travel to client sites.
• Available to respond to chiller breakdown calls during assigned standby shifts.

Education leve & relevant experience:

• Diploma and Bachelor’s Degree in Engineering
• Proven experience in chiller maintenance, commissioning, or related HVAC roles (3-5 year).

Requirements

• 3-5 years in HVAC or chiller
• Strong technical knowledge of chiller systems, HVAC principles, and electrical controls
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact effectively with clients and team members.
• Ability to work independently and manage time efficiently

Description:

• Attend to customers’ travel inquiries and requests through phone calls, emails, or walk-in

• Provide information on travel visa application and travel insurance

• Follow up and service customers’ inquiries or bookings, before and after-sales

• Achieve sales target monthly

• Opportunities for traveling overseas for familiarisation trips and tour-leading

Requirements :

• Must be able to work on shifts, weekends, and Public Holidays

• Service-oriented with good interpersonal and communication skills and teamwork - Basic Knowledge and familiar with the GDS booking system Sabre, Amadeus or Galileo, and OB system will be an advantage

Minimum Qualification

• O Level and above

- Able to converse & written in both English & Mandarin (Malay will be good too)

Job Scope:

• Perform routine maintenance and troubleshooting of chiller systems to ensure optimal performance and efficiency.
• Provide exceptional customer service by addressing client inquiries and concerns regarding chiller operations and maintenance.
• Diagnose mechanical, electrical, and control system issues and implement effective solutions.
• Educate clients on proper operation and maintenance practices to extend the lifespan of their chiller systems.
• Prepare and submit detailed reports outlining service activities, findings, and recommendations for future improvements.
• Execute commissioning processes for new chiller installations, ensuring systems are installed correctly and functioning as designed.
• Other ad hoc duties assigned

Job Requirement:

• Min Diploma / Degree in Engineering
• Min 2 Years experience in chiller maintenance, commissioning, or related HVAC roles

All interested applicants, please send in your resume to: [email protected]

Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description

1. Lead Management

A. Sales enquiries (through cold call, meeting, networking, and other channel)

• Start tracking every lead receives and follows up
• Ensure sales are closed
• Submit the report to management on lost sales (template will be provided)
• Basic analysis of leads collected and closed

B. Complaint handling

• Helping stores to reply after carrying out an investigation
• Generate a complaint form for tracking and identify the root cause
• Able clients facing and to handle difficult clients
• Able to communicate with external parties – CASE Association

2. Conduct Monthly Online Contests

• Assist and pack the goodie bags when required
• Follow up with participants for prize collection
• Ensure the prize/ voucher forms are documented & filed

3. Post Monthly Promotional Posts Online

• Additionally, support additional posts when requested
• Occasionally, needs to help to shortlist products/services to be featured on social platform

4. Handle and retain existing customers and manage account related activities

5. Provide accurate and timely information to Management

6. Additional Tasks: Willingness to undertake other assignments such as tradeshows, supplier events, pick-up phone calls and ad-hoc surveys based on organizational requirements

Requirements

• At least 2 years complusory of customer service experience
• Able to work independently, as well as part of a team and multi-tasking
• Articulate and meticulous with good communication skills
• Good time-management skills

Job Scope

• Perform monitoring activities using tools provided as well as reviews of transactions flagged out.
• Ensure that all tasks are completed/submitted in accordance with Standard Operating Procedures (SOP) within agreed timelines/SLA.
• Ensure proper documentation, notification, escalation, tracking and follow-up of all client interactions
• Handle ad hoc duties as required.

Job Qualifications

• Minimum N-Level education with at least 1 year of experience in an administrative role.
• Fast learner and good team player.
• Demonstrates good communication skills and is comfortable working in a fast-paced environment.
• Working hours are 10 a.m. to 10 p.m., 4 days a week.
• Able to work rotating shifts, including weekends and public holidays

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• 5 Working Days
• 830am - 530pm
• Up to $2800
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd