Customer Service Officer

Job Description

1. Recruitment and On-boarding

• Support recruitment activities, including developing job descriptions, posting roles, screening resumes, conducting interviews, and extending job offers.
• Manage the on-boarding process to ensure a smooth integration for new hires, providing orientation and necessary documentation.
• Collaborate with HR management to refine recruitment and on-boarding processes, improving candidate and new-hire experiences.

2. Employee Relations

• Serve as a primary contact for employees, handling inquiries related to HR policies, benefits, and procedures.
• Assist in resolving employee relations issues and provide guidance on workplace concerns, promoting a positive organizational culture.
• Contribute to employee engagement initiatives by organizing activities and gathering feedback to enhance the work environment

3. Performance Management

• Support the implementation of the performance management cycle, assisting with goal setting, performance reviews, and feedback sessions.
• Work with managers to identify training and development needs for staff, facilitating access to appropriate learning resources.

4. HR Administration and Operations

• Ensure accurate record-keeping for all employee data, maintaining compliance with data protection regulations and confidentiality.
• Process HR documentation, including employment contracts, changes in employment status, and termination paperwork.
• Contribute to streamlining HR administrative processes, seeking efficiencies and improving service delivery.

5. Compliance and Policy Development

• Stay informed on employment law updates and assist in ensuring the bank’s HR practices comply with relevant regulations.
• Participate in the development and roll-out of HR policies and procedures, ensuring they are effectively communicated to employees.
• Conduct regular reviews of HR practices to ensure alignment with company policies and legal requirements.

6. Compensation, Benefits, and Payroll Processing

• Payroll Processing: Oversee the end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with local tax and labor regulations.
• Administer employee benefits programs, managing enrollment, updates, and benefits-related inquiries.
• Conduct research on benefits options and assist HR management with recommendations to ensure competitive offerings.
• Provide guidance to employees on benefits-related questions, assisting with claims and enrollment processes.

7. Mentorship and Support

• Act as a mentor to junior HR officers, providing guidance and sharing best practices.
• Assist with training new HR team members, helping them understand HR procedures and systems.
• Contribute to a collaborative HR team environment, promoting knowledge sharing and professional development

Job Requirement

1. Minimum of 5-8 years of HR experience, ideally within the banking or financial sector.

2. Strong understanding of HR processes, employment laws, and HR best practices, with a focus on recruitment, employee relations, and benefits administration.

3. Excellent communication and interpersonal skills, with the ability to engage effectively with employees and management.

4. Proactive, solution-oriented approach with a strong attention to detail.

5. Given that we are a Taiwanese bank; knowledge of mandarin is essential as the role involves preparing email correspondence and periodic reports for overseas branches and HQ in Taiwan.

6. Team-oriented with a collaborative approach and a commitment to maintaining confidentiality and discretion in handling employee information.

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Global Financial Crimes (GFC)

Coordinates day-to-day implementation of the Firm's enterprise-wide financial crime prevention efforts. GFC has responsibility for governance, oversight and execution of the Firm's Anti-Money Laundering (AML), Sanctions, Anti-Corruption, Anti-Tax Evasion, and Government and Political Activities Compliance programs.

Primary Responsibilities

The Sanctions Compliance Officer (SCO) will be responsible for providing economic sanctions related business and programmatic advice in support of the Morgan Stanley Global Sanctions Program, including oversight of APAC based businesses.

The SCO will be part of a team of financial crimes specialists collectively responsible for compliance and regulatory matters pertaining to economic sanctions programs adhered to under the Firm's Global Sanctions Policy, including the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), His Majesty's Treasury of the United Kingdom's Office of Financial Sanctions Implementation (OFSI), the United Nations Security Council (UNSC), and the Council of the European Union (EU Council), as well as regional regulatory authorities including but not limited to, Hong Kong, Japan, Singapore, China, Australia, Taiwan, India, Indonesia, and South Korea.

Specific job responsibilities include:
> Assist in the ongoing development, administration, and implementation of the Firm's economic sanctions compliance programme, including assisting with the ongoing iterative uplift of program specific control frameworks
> Address sanctions related queries from first line risk, business and operations groups with respect to sanctioned products and related risks, including CMIC related inquiries and sanctioned product queries from regional business and risk groups
> Work with GFC business advisory and legal teams to provide written and verbal communication on sanctions-related issues to the lines of business; performing and reviewing highly sensitive client and transaction search information; reporting, escalating and documenting results
> Maintain awareness of regulatory changes related to economic sanctions, ensuring proper communication and timely implementation of new procedures and/or enhanced due diligence programmes in compliance with any change in laws and regulations
> Provide periodic review and maintenance recommendations for APAC specific sanctions control environments in conjunction with first-line business risk groups
> Develop, recommend, and implement risk-based processes and controls to ensure business unit compliance with economic sanction, especially emerging regimes and programmes
> Develop content for and deliver specialized training to relevant internal audiences concerning economic sanctions for both in-person and Firm-wide online training modules
> Coordinate with the Risk Assessment team on the yearly economic sanctions Risk Assessment
> Review and investigate escalated payments and/or transactions identified for potential matches to sanctions lists; ensure prompt handling and response
> Conduct ad hoc due diligence projects arising from the administration of the economic sanctions program
> Assist with responding to regulatory exams, inquiries and audits

Qualifications

> Strong academic credentials.
> Minimum of 5 years of relevant experience in Financial Crimes Compliance or related functions, preferably at a large/complex financial institution, law firm, or government/regulatory body.
> Detailed understanding of the laws, rules, regulations and industry best practice pertaining to economic sanctions, in particular the sanctions programs administered and enforced across US, UK, EU and APAC jurisdictions.
> Ability to understand and assess a wide variety of complex commercial transactions.
> Highly-motivated self-starter able to work independently while collaborating as part of a global program.
> Strong analytical and problem-solving skills and the ability to provide viable solutions in a time-sensitive environment.
> Strong written and verbal communications skills, attention to detail, and effective time management.
> Sound judgment and an ability to appropriately escalate issues internally.
> Strong interpersonal skills and team-player attitude.
> Certification as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license - or certification within first 15 months of employment.

Skills desired

> Strong understanding of financial markets and banking transactions.
> Strong project management skills.
> Experience in configuration of client and transactional screening technologies and management of alert disposition processes.

My Client is a top tier Chinese Bank, looking for a AML & Compliance Senior Officer.

Requirements for AML & Compliance Senior Officer - Compliance department

Role and Responsibilities

· Assist the Head of Compliance in the enhancement of Anti-Money Laundering and Countering Terrorism Financing ("AML") control measures to build a more robust AML framework for the Bank

· To review/conduct customer due diligence/end to end evaluation of new and existing customers (including post transaction review), ensuring that they comply with the Bank’s AML/CFT/Sanctions requirements

· Reviewing and assessing alerts from money laundering risk through transaction monitoring systems and liaising with business units as necessary to investigate the alerts

· To roll out enhancements to Compliance Department’s policies and procedures and also be proactive in pointing out areas of improvements to enhance the Bank’s systems, methodologies and process simplification

· To take charge of various bank-wide initiatives, AML assessments and reviews and ad-hoc projects led by Compliance Department

· Ensuring management is made aware of all pressing issues in a timely fashion

· Operating to the very highest levels of integrity at all times

· Maintaining appropriate audit trails and documentation in all instances

· Carry out any other tasks as assigned by the Head of Compliance from time to time.

Requirements

· Strong degree-level academic qualifications

· Minimum 5 years of relevant Compliance experience with familiarity of the relevant AML legal and regulatory requirements such as MAS Notice 626

· Demonstrable understanding of the financial market

• Fluent in English and Chinese (both oral and written communication) to liaise with Mandarin speaking HQ colleagues

· Good knowledge of products/services offered by a bank to clients

· Evidence of drive, curiosity, good judgment and good attention to detail

· Excellent team spirit

· Rigorous, well-organized with a structured and logical approach

Job Responsibilities:

• Attend to walk-in applicants applying for loans, including working with business partners and tapping on external resources for referral of loan cases
• Ensure the eligibility of all loan applicants to proceed with loans and evaluate how creditworthy or not the applicant might be based on their history and current finances before recommending them for approval
• Timely processing of bilateral and syndication loan drawdown, rollover, rate fixing, billing, repayment, and facility fee collection
• Support remittance and deposit placement functions
• Perform AML screening as well as pre & post-transactional handling
• Timely and proper response to internal/external stakeholder inquiries and on matters relating to the services provided by the Branch
• Maintain proper records of all loan files
• Perform daily reconciliation, audit confirmation, management, and regulatory reporting

Job Requirements:

• Diploma in banking
• Strong working knowledge of back-office operations
• Working understanding of regulations, industry guidelines, and best practices
• Knowledge of AML & Terrorist Financing as well as Operational Risk issues
• Meticulous and good problem-solving skills
• Conversing and consulting in Mandarin language may be required for Chinese speaking customers
• At least 5 years of relevant working experience in Loan Sales / Operations

Other Information:

• Salary: $3,000 to $4,500 monthly
• Working schedule: 5.5 days work week

Vault Personnel Pte Ltd

EA Licence No: 20C0275

Jacinta Chua

Registration Number: R24124477

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Holland Village (Walking distance from Holland Village MRT)

- Able to commence work on 2 Jan 2025 for at least 1 to 3 months or long term

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Holland Village" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

Role and Responsibilities:

• Fully comprehend the structure of each deal and the items listed in the checklist before preparing the reconciliation template.
• Work closely with the Line Manager to ensure a checklist is created for each agreement before the deal starts, and update it whenever there are changes.
• Enter contract details into the system along with billing instructions to ensure accurate invoicing to customers.
• Inform customers about monthly slot charges, including bunker updates, and ensure fixed slot invoices are issued promptly.
• Extract customer loading information, scrutinize reports, and follow up with agents to clarify any data discrepancies, ensuring the system is updated with correct records.
• Prepare and submit reconciliation statements to customers on their slot usage versus their slot commitment accurately and within the stipulated timeframe.
• Follow up with customers for statement confirmation and ensure accurate and timely issuance of invoices.
• Handle customer queries and resolve disputes independently.

Requirements:

• Fresh graduates are welcome
• Diploma/Degree in Shipping/Logistics or a similar specialization from a recognized institution.
• Preferably 2 to 3 years of working experience in the shipping industry. Fresh graduates are welcome to apply.
• Strong working knowledge of MS Office, particularly MS Excel.
• Detailed, meticulous, and strong problem-solving skills.
• Good analytical and numerical abilities.

Interested candidates who wish to apply for the above positions, please click "Apply now"

We regret that only shortlisted candidates will be notified.

JAC Recruitment Pte. Ltd.

EA License No: 90C3026

EA Personnel No: R23113652

EA Personnel Name: Wong Yi Lei

• Safety Officer (Reporting to: Project Manager)
• Salary: $4500 to $5000
• Working hours: Monday to Saturday, 44hrs a week
• (candidates should be prepared for potential adjustments to the schedule based on project needs or operational requirements)
• Location: Punggol

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Summary: As the main contractor’s Safety Officer, you will report to the Project Manager and be responsible for maintaining a safe and compliant construction site. Your duties include developing and enforcing safety protocols, conducting regular inspections, facilitating training programs, and fostering a culture of safety among all personnel. You will also liaise with regulatory bodies to ensure compliance with Singapore’s Workplace Safety and Health (WSH) regulations and best practices.

Key Responsibilities:

Site Inspections: Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.

Risk Management: Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.

Training and Education: Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).

Incident Management: Investigate accidents and near-misses to determine causes,

recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.

Safety Protocols: As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM),

to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.

Emergency Preparedness: Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.

Documentation and Reporting: Maintain accurate records of safety inspections, safety training

sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.

Communication: Act as a point of contact for safety-related concerns, facilitating clear communication between management and workers to promote a culture of safety.

Responsibilities:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.

• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.

• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.

• Excellent knowledge of construction site safety practices and legal requirements.

• Ability to work outdoors in varying weather conditions.

about the company

Our Client is a global bank with a far-reaching international network. The company prides themselves on providing an extensive and comprehensive range of products and financial services to customers worldwide.

about the job

• Oversees and supports daily processes for derivatives trading, including trade processing, trade capture and static data setup for the local market (SGX), affiliates and third-party clearers.
• Performs position management and cash reconciliations
• Works with relevant stakeholders to resolve breaks and exceptions, identifying root causes of issues.
• Identifies opportunities for process automation and proposes enhancements.
• Handles regulatory reporting as required.

skills and experience required

• Min. Bachelor Degree in Banking & Finance or relevant discipline
• > 3 years of experience in similar capacity
• Possesses strong knowledge of local regulations, analytical skills and a keen eye for data and process management.
• Demonstrates problem-solving abilities, identifies automation opportunities and seeks continuous improvement in workflow and professional skills.
• Independent, Meticulous and able to multitask

To apply online please use the 'apply' function
Krystal Kwah (EA: 94C3609/ R22104933)

Customer Service Officer

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Main office at Tanjong Pagar. Working location will be at tourist desk (sentosa village, rasa sentosa & The Robertson house hotel) on rotation basis.

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

• Salary : $2,500 - $3,300
• Location: Buangkok
• Working hours: 4 days (Monday - Sunday) rotating shift
• Day Duty shift - 7.30am to 7.30pm
• Night Duty shift - 7.30pm to 7.30am

Responsibilities:

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home premises

Requirements:

• Diploma in psychology , social work , counselling or relevant field
• Willing to work rotating shifts including night shift and weekends
• Training provided

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279