Job Description:

• Provide first level customer support and services on how to use the e-commerce platform

• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution

• Bridge between technical team and customers to communicate problems and solutions

• Perform daily & weekly operational processes on case logging, data handling and reporting

• Maintain accuracy and effectiveness of customer care knowledge base and business process document

• Provide training to the new customers if needed

• Other administrative duties assigned by superior

Job Requirements:

• Diploma or equivalent in any discipline

• Minimum 1 year working experience in a customer services environment

• Good interpersonal and communication skills

• Good attitude and responsibilities to jobs and assignments

• Good team player who is able to work under pressure in a fast-paced environment

• Knowledge and experiences in e-Commerce would be advantageous

Swiss-Asia Financial Services Pte Ltd holds a Capital Markets Services (CMS) License under the Singapore

Securities and Futures Act (SFA) to conduct regulated activities in Asset Management. Swiss-Asia provides

platform services for Hedge Fund Managers and Private Bankers in Singapore and Hong Kong.

Direct Report: Reporting directly to the Team Leader

Middle & Back Office, HEDGE FUNDS

Primary Responsibilities and Oversight:

• Primarily focused on handling of Hedge Funds (both Cayman and VCCs)
• Supporting day-to-day Middle and Back Office operations
• Monitor operational and risk metrics and escalate potential issues or anomalies
• Review NAV reporting packs
• Reconcile accounts, or reviewing reconciliations prepared by Offshore team and correcting any variances in a timely manner
• Assisting with the Financial Audit of Funds
• Primary point of contact for Level 1 support for allocated Hedge Fund Managers
• Post compliance approval, liaise with investor and fund administrator regarding subscriptions and redemptions
• Broker account setup for existing fund
• Check accuracy of invoices and set up for timely payment

Secondary Responsibilities:

• Maintain full log of tasks and activities
• Develop and implement short-term and long-term goals and objectives
• Communicate regularly with Team Leader and Management regarding day-to-day matters
• Implement decisions made by the Team Leader and Management

Requirements:

• Bachelor’s degree in Accounting, Finance, Business, or related field preferred
• 2 to 4 years’ relevant experience in Hedge Fund middle and back-office operations (With Hedge Fund or Fund Accountant)
• Experience creating, deploying, and automating operational systems and processes.
• Understanding and experience with the asset management and/or hedge funds industry is prerequisite
• Effective communication skills and ability to manage clients

• Provide first level customer support and services

• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution

• Bridge between technical team and customers to communicate problems and solutions

• Perform daily & weekly operational processes on case logging, data handling and reporting

• Support the operations and activities of the sales and marketing team

• Provide training to the new customers if needed

• Attend roadshows and events if needed

• Other administrative duties assigned by superior

Job Requirements:

• Diploma or equivalent in any discipline

• Minimum 1year working experience in a customer services environment

• Good interpersonal and communication skills

• Good attitude and responsibilities to jobs and assignments

• Good team player who is able to work under pressure in a fast-pace environment

Job Position Summary

Reporting to the General Manager, the main responsibility of the quality assistant is to facilitate the administrative process of their respective departments by providing administrative support and documentation of information, adhering to SOPs

Key Roles and Responsibilities

Conduct checks on FML vessels for audit risk/adequacy of navigation/security infrastructure

• Responsible for reporting on areas of audit risk/adequacy of navigation/security infrastructure

• Collaborate with vessel crew to conduct checks on areas of audit risk/adequacy of navigation/security infrastructure as assigned by Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance

• Present findings from checks to Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance to inform business decisions

Maintain proper documentation and storage of information

• Responsible for the proper documentation and storage of information within the department

• Document information as directed by Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance to ensure proper governance and recording of important information

• Maintain and store of all important physical or e-documents within the department in an organized manner

Execute continuous improvement initiatives within the department

• Responsible for executing continuous improvement initiatives within the department

• Collaborate with Head, Vetting & Performance/Head, Investigation and employees within the department to identify improvements that can be made to policies, processes or technological infrastructure.

• Execute continuous improvement initiatives within the department in accordance to developed plans

• Provide regular updates on progress of continuous improvement initiatives, as well as adherence to timeline and budget to Head, Vetting & Performance/Head, Investigation

Day-to-day operations

• Responsible for the provision of administrative support to the department

• Respond to queries or requests for administrative support within the department in a swift manner, in accordance to developed SOPs

Relationship

Internal:

· Primarily maintains relationships with Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance and colleagues

· Collaborates with Head, Operational Excellence/Head, Compliance and Vessel Audit/Head Navigation and Environmental Compliance and colleagues to ensure administrative support is provided to the departments

Job Experience, Functional Knowledge and Qualifications

• Min 3 years work experience in the Maritime Industry

• Strong understanding of ship chartering operations

• Degree in Maritime or relevant field

Competencies

Level One Competencies

Effective decision-making

· Analysis & Problem Solving

Interacting with others

· Collaboration, inclusion & teamwork

· Listening and communicating

Driving high quality

· Customer focus

· Planning & organizing

· Initiative

· Accountability

Job Description

· Managing and maintain records of the incidents and all circumstances and events occurring.

· Perform accident / near miss investigations and report findings with the recommended corrective actions to prevent recurrence to respective management.

· Coordinate, conduct or facilitate Health & Safety training activities and safety meetings.

· Work closely with site Operations Executives and Person in Charge at Projects on all Workplace Safety and Health issues.

· Identify unsafe act or behaviours, advice and counsel all employees and subcontractors in acceptable safety performance and practices with references to the stipulated Risk Assessment, safe work practices, report to management when necessary.

· Perform safety risk assessments and support operation team for safety related administrative works as per customer’s request.

· Perform monthly site audits/inspection.

· Assist to maintain company's Integrated Management System (IMS), system compliance through audits and documentation

Requirement

• Self-driven, able to deliver within short notification/deadline
• Diploma and above in Safety or relevance
• Registered Safety Officer, MOM
• Attended Safety Management Officer Course for Construction (prefer)
• Good knowledge of Safety Regulations and Procedures.
• Possessed own transport / Motorbike driving license
• Ability to present a professional image and to act in the best interests of the Company
• Basic knowledge in Microsoft Office Application (words, excel, ppt).
• Knowledge on IMS

Kindly include the following:

• Reason for leaving (All past and present employment)
• Last drawn Salary
• Expected Salary
• Availability and Notice Period

Job Description

· Managing and maintain records of the incidents and all circumstances and events occurring.

· Perform accident / near miss investigations and report findings with the recommended corrective actions to prevent recurrence to respective management.

· Coordinate, conduct or facilitate Health & Safety training activities and safety meetings.

· Work closely with site Operations Executives and Person in Charge at Projects on all Workplace Safety and Health issues.

· Identify unsafe act or behaviours, advice and counsel all employees and subcontractors in acceptable safety performance and practices with references to the stipulated Risk Assessment, safe work practices, report to management when necessary.

· Perform safety risk assessments and support operation team for safety related administrative works as per customer’s request.

· Perform monthly site audits/inspection.

· Assist to maintain company's Integrated Management System (IMS), system compliance through audits and documentation

Requirement

• Self-driven, able to deliver within short notification/deadline
• Diploma and above in Safety or relevance
• Registered Safety Officer, MOM
• Attended Safety Management Officer Course for Construction (prefer)
• Good knowledge of Safety Regulations and Procedures.
• Possessed own transport / Motorbike driving license
• Ability to present a professional image and to act in the best interests of the Company
• Basic knowledge in Microsoft Office Application (words, excel, ppt).
• Knowledge on IMS

Kindly include the following:

• Reason for leaving (All past and present employment)
• Last drawn Salary
• Expected Salary
• Availability and Notice Period

Qualifications and Experience

• 5-8 years' experience in information security and IT risk management.
• Experience in evaluation and design of technical architectures and processes
• Functional as well as technical knowledge of the common architecture and Cybersecurity frameworks and solutions
• Strong knowledge in secure development and SSDLC processes
• Knowledge of the Norms and Standards of the banking and cybersecurity industry

Other Value-added Competencies

• Advanced IT security certifications: CISSP / CISM / SANS Certification
• Operational Risk and Permanent Control

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

The Senior Officer will be part of SUSS's HR shared services team, offering HR administrative support to the university.

Key Responsibilities

Training administration

• Verify and approve employees’ training-related reimbursement claims using the SuccessFactors (Rhombus) system, including course fees, professional membership fees, FDS related expenses and etc.
• Address staff inquiries regarding training administration and reimbursement claims.
• Verify and process payment for training-related invoices, such as venue rentals, catering, and workshop fees, through the SAP system.
• Coordinate with external training providers to register employees for training.
• Manage training grant applications, including absentee payroll, through the Enterprise Portal for Jobs & Skills.
• Maintain accurate training details and records in SuccessFactors, including adding new courses/schedules and updating staff training hours.

HR Admin/Operations

• Manage offboarding processes for employees, including leave balance calculations, system operations, and related tasks.
• Handle HR administrative duties, including mail collection, stationery management, requisitioning HR supplies, and distribution of jackets/polos to staff.
• Provide backup support for team members in tasks such as contract renewals and adjunct payment processing.
• Undertake any ad-hoc tasks as assigned.

** The busiest period for this role occurs annually in December.

Job Requirements

• Diploma in Human Resource Management or related field, or equivalent experience.
• Minimum of 1 year of practical experience in HR operations/administration or a related role.
• Proficient in managing administrative tasks efficiently, especially in high-volume environments, with strong multitasking abilities.
• Proficiency in Microsoft Office applications.
• Detail-oriented with a meticulous approach to tasks.
• Demonstrated ability to collaborate effectively within a team and work independently with minimal supervision.

What Do We Offer

As a purpose-drive organisation, we empower employees at different life stages to chase their dreams.

We believe that learning is a lifelong endeavour that should be accessible to all. We are committed to empowering you to reach your full potential through providing diverse and flexible learning opportunities, as well as job mobility. Additionally, to support both your personal and professional growth, we offer a holistic package that includes:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

A rewarding and challenging career awaits you at SUSS.

Come join us and experience meaningful work in a supportive, collaborative environment. Our team is driven by strong values and a commitment to excellence that will inspire you to grow.

We welcome all interested applicants to apply directly through our Career Portal. We regret that only shortlisted candidates will be notified.

Salary: S$3,000 ($2650 + $350 transport allowance)

Work duration: till 30th June 2024 (Renewable depending on performance and project)

Working hours: Monday – Friday, Office working hours (Up to 44 hours per week)

Work location: Clarke Quay / Novena MRT (work in office)

Job Description:

1. Outbound call activity
2. Field visits out to company addresses

Data submission:

1. Perform daily updates of call outcomes using Excel files assigned to them
2. Submit the survey data collection details into system and submit the completed survey
3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations
2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this
3. Update accurately the daily operations reports so that performance can be accountable
4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders
5. Adhere to key in case notes in house system provided for each case with each call outcome / updates on assigned cases

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

To develop and execute fundraising strategies to secure financial support from diverse sources, including individual donors, corporate partners and foundations to support the implementation and growth of Club HEAL’s programmes and initiatives. Other roles will include media management and event coordination efforts to increase awareness and support for our cause.

Key Responsibilities:

The major responsibilities of this position include, but are not limited to:

1. Fundraising

a. Develop and implement comprehensive fundraising strategies to diversify revenue streams and meet fundraising goals.

b. Identify and cultivate relationships with individual donors, corporate sponsors, foundations, and other potential funding sources, effectively communicating Club HEAL’s mission and impact to secure financial support for our initiatives.

c. Plan and execute fundraising campaigns and initiatives, including online campaigns, direct mail appeals and special events to engage donors and raise funds.

d. Create compelling content to showcase beneficiaries and people-in-recovery whose mental health journeys can be a source of inspiration for others as part of the fundraising campaigns.

2. Donor Engagement

a. Cultivate meaningful relationships with individual donors, corporate sponsors, foundations and other funding sources.

b. Maintain regular donor engagement through various channels, including emails, letters and face-to-face meetings to acknowledge their generosity and support.

c. Provide donors regular updates on the impact of their contributions, showcasing tangible outcomes, success stories and testimonials from beneficiaries.

3. Event Coordination

a. Assist in planning, organising and executing events, to increase Club HEAL’s prominence and engagement with our stakeholders, primarily for the purpose of fundraising.

4. Corporate Communications

a. Assist in implementing a diverse range of media communications plans to enhance the profile of the organisation.

b. Liaise with internal and external stakeholders to coordinate communication efforts and ensure messages are consistent

Technical Competencies:

· Proficiency in Microsoft Office applications

· Good organisational skills with the ability to manage cross-functionally and handle multiple tasks

Core Competencies:

· Strong communication and relationship-building skills, with the ability to articulate Club HEAL’s mission and funding needs to diverse audience

· Strong team player

Preferred Achievements/Characteristic/Experience:

· At least a Diploma/Degree in Communications, Public Relations, Sales/Marketing or related discipline

· With 1 to 2 years of working experience in fundraising, media relations, event coordination or related roles preferably.

Position

This position is for PMO inside PCM section in charge of the global monitoring and reporting around CCS activities (+350 FTE developing and maintaining solutions for Cash Management and Corporate Banking business lines including 3 strategic projects).

This position aims primarily to cover all PMO activities of the department. KPI project supervision as well as all staff plan and budget activities in coordination with Head of Sections and other CCS PMOs.

The PMO is actively supporting the continuous improvement and change management journey of the department. In addition the candidate will support the heads of CCS on their weekly agenda.

Main responsibilities

PMO activities

• Project monitoring per releases,
• Budget consolidation and follow-up,
• Follow-up and update the global staff plan,
• Follow and update the project risks portfolio
• Update the budget tools and PMO referentials
• Follow the production of the project documentation
• Produce the global projects dashboard for Cash Management Transformation program
• Support the managers to produce the follow-up dashboard (Risk, Quality KPI, Alert, Planning, Budget)
• Contribute to the change management of CCS
• Coordination with global stakeholders.

Continuous improvement and change management

• Evaluate the efficiency of the current project management process
• Propose improvements in accordance with our internal project management methodology
• Coach the project managers to deploy new methodologies and process
• Propose new template and evolution of process in efficiency way
• Propose new metrics in order to measure the productivity and risk on the projects
• Propose scenarios to align CCS department with ISAP strategy

Qualifications and Profile

Functional

· Strong Knowledge on IT PMO activities (minimum 2 years of experience)

· Good knowledge in Risk management

· Good knowledge in Project Management

· Experience on Change management

Technical

· Good Knowledge of Project Management tools (e.g. Ms Project, JIRA)

· Strong Knowledge of Microsoft Excel (Macro, Pivot table, …)

Other Professional Skills and Mindset

· Highly analytical mind and energetic character

· Solid analytical abilities

· Good written and oral communication skills adapting to all stakeholder seniority level

· Team player mindset

· Strong flexibility and adaptability

· Very good autonomy with strong reporting skills

· Very good organization skills with attention to details

· Understanding and respect of cultural diversity

· Experience in Finance accounting would be a plus

· Experience in Cash Management would be a plus

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• Ensure daily operations run smoothly
• Handle enquiries professionally
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with Cashiering / Customer Service experience
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Jurong East / Tuas Link MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Roles and Responsibilities:

1. Un-loads and loads golfers’ bag from their cars and onto the buggies according to their flight details.

2. Assists in arrangement of buggies during shot gun starts.

3. Assists in placements of cooler boxes onto the buggies when requested.

4. Ferries a member to and from the driving range upon request.

5. Washes and maintains cleanliness of buggies.

6. Assists in transfer of goodie bags and prizes on request.

7. Assigns locker key numbers to members.

8. Assesses the golf course condition under inclement weather and makes recommendations to the Head of Department or Senior / Golf Executive to decide whether to open or close the course.

9. Multi-tasked as a Starter to ensure orderly tee off sequence of the golfers, checking on golfers’ registration status and enforcement of proper golfers’ attire.

10. Ensures orderly behaviour of golfers on the course, i.e., to control pace of play, to enforce club rules and golf etiquette on the golf course.

11. Assists in placement and collection of A-signs, novelty flags, banners and novelty items to and from the golf course.

12. Attends to members’ complaints on the course and offers assistance to them.

13. Reports any irregularity on the course to the Head of Department and Senior Golf Executive.

14. Performs other duties as assigned by the Head of Department.

Job Requirements:

· Minimum Secondary education with related working experience.

· Good interpersonal and communication skills.

· Customer-oriented.

· Physically able-bodied

· Knowledge of golf will be an added advantage.

· Knowledge of basic golf rules.

· Good interpersonal, communication and public relation skills.

· Knowledge of different competition formats.

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• Ensure daily operations run smoothly
• Handle enquiries professionally
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with Cashiering / Customer Service experience
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Woodlands MRT / Marsiling MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Working Hours: 9am-6:30pm

Work Location: Central

Responsibilities:

• Processing GIRO transactions
• Managing cheque clearing procedures
• Handling remittances
• Updating client particulars and static data
• Conducting account openings and performing KYC checks
• Perform ad-hoc duties as assigned by the management

Requirements:

• Possess Degree with minimum 2 years of relevant branch operations experience from banks.
• Proficient in MS office, Word, and Excel

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 23669

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Job Description:

• Provide first level customer support and services
• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution
• Perform day to day Basic AR/ AP activities such as issuing Invoices/Credit Notes/Receipts/ Payments
• Follow Up payments on outstanding invoices
• Perform general administrative duties such as data entry and filings
• Perform daily and weekly operational processes on case logging.
• Support the operations and activities of the sales and marketing team
• Provide training to the new customers if needed
• Attend roadshows and events if needed
• Perform any other ad hoc duties as and when assigned.

Job Requirements:

• Diploma or equivalent in any discipline
• Minimum 1year working experience in a customer services environment
• Good interpersonal and communication skills
• Good attitude and responsibilities to jobs and assignments
• Good team player who is able to work under pressure in a fast-paced environment

Job Highlight

Salary: $3500 - $3800

Contract: 12 months

Working Location: Nearest to one-North MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Involved in day-to-day operating works for procurement and budget data input
• Assist to administer and prepare division proposed budget, which includes understanding of different budget sources
• Track budgets inputs and assist in end-to-end meetings for budget, procurement, planning matters
• Assist in coordinating fixed assets and updating custodians
• Assist and support ad-hoc planning seminars and other matters involving budget and planning

Job Requirements

• Only Singaporean need to apply.
• Degree/ Diploma in Business/ Finance Background.
• Good documentation and communication skills

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

Responsibilities:

• Prepare booking forecast and booking details to central planners
• Liaise with PSA on stowage instructions
• Prepare loading forecast to partners
• Dangerous goods declaration to port authorities
• Other operational matters

Requirements:

• GCE "A" Level or diploma (from local Polytechnics)
• Able to work OT and be a team player
• Good communication skills on logistics operations

SEB is a leading northern European financial services group. Bring an entrepreneurial mindset, passion for earning, and a collaborative nature, and you will have the opportunity for a long and exciting career here.

At SEB, we have always believed that the future depends on turning great ideas into reality. Ever since we welcomed our first customer in 1856, we have been a catalyst for positive change by providing responsible advice and capital to people with ideas for the future. Grounded in our long history and strong heritage, we want to create long-term value for all our stakeholders by being curious about what the future holds. We have a strong ambition to accelerate the pace towards a sustainable future for people, businesses, and society. Our skilled and dedicated employees stand by our customers in good times and bad and offer financial products and services that meet their ever-changing needs – both in our home markets in northern Europe and through our international network around the world.

Read more: https://sebgroup.com/

Client Support Service, Private Wealth Management & Family Office Singapore

We are looking for an experienced, committed and result oriented talent to join us as the Client Support Service Officer to support the. Private Wealth Management & Family Office in Singapore.

The main responsibility is to assist in Client Servicing and Administration, Operations, Know Your Customer (KYC) and Anti Money Laundering (AML) updates for the PWM & FO in Singapore,

The role is based in Singapore and reports to the Head of Private Wealth Management & Family Office in Singapore.

Duties and Responsibilities:

Client Servicing/Administration /Operations

• Responsible for preparing account opening forms and ensure complete submission of documents.
• Assist with different reporting needs of the unit.
• Support in operations processes that will ensure delivery of good customer service levels, such as: payments verification/perform independent voice logs for payments & updates of client data, statement mailing and archiving, internet banking devices/Digi passes, credit cards, etc.
• Prepare relevant files and account reports for Client Executives prior to meeting clients.
• Coordinate and follow-up on credit card matters
• Archival of client records
• Assist in other administrative tasks where necessary.
• Coordination of client events

Anti Money Laundering/Know Your Customer/Know Your Transaction (AML/KYC/KYT)

• Assist in the AML/KYC/KYT process to ensure documentation is complete, submitted within deadlines as well as to coordinate with Head Office on reviews relating to cross border managed account. Ensure prompt update of KYC documentation review status in the system. Google name screening.

Requirements:

• At least 2-4 years’ experience in the banking industry preferrable within private banking.
• Ability to multitask, prioritize and work well under pressure with minimal or no supervision.
• Ability to work with sensitive information in a professional and confidential manner.
• Good knowledge of the organisation’s set up combined with a well-established collaborative network of contacts across the organisation to facilitate liaison.
• IT literacy and the ability to use in-house systems in addition to relevant work-related software applications.
• Communication skills: ability to express clearly and logically, verbal and written.
• Process Improvement – analysis and restructuring of processes and work flows to improve quality and promote greater efficiencies and/or cost savings.

Job Description

*Ensure proper storage of goods and maintain good housekeeping

*Ensure warehouse activities are carried out efficiently and comply with safety standard and guidelines

*Plan warehouse operations

*Prepare inventory reports and participate in stock count

*Inventory control and planning to assist for incoming stock

*Able to help with Packing

*Dismantle pallet for disposal

*Able to manage 2-3 staff under your department.

*Monitor and update customer stock

*Any ad-hoc duties as assigned

Job Requirements

* Proficient in general computer knowledge, especially MS Excel and MS Word

* Driving license is a MUST

* Minimum 1-2 year in warehousing & supervisory experience.

* Able to commence immediately or on short notice is preferred

* Working hours are Mon to Fri 8.30am - 6pm,

* Work in Bukit Batok

Qualifications and Experience Required

• 5-8 years' experience in information security and IT risk management.
• Experience in evaluation and design of technical architectures and processes
• Functional as well as technical knowledge of the common architecture and Cybersecurity frameworks and solutions
• Strong knowledge in secure development and SSDLC processes
• Knowledge of the Norms and Standards of the banking and cybersecurity industry

Other Value-added Competencies

• Advanced IT security certifications: CISSP / CISM / SANS Certification
• Operational Risk and Permanent Control

Service Desk Engineer

Working Locations: Client side or Head Office (Bartley/Tai Seng MRT)
Working Hours: Follow client operating hours/9am-6pm at Head Office

Job Description:

Helpdesk

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Follow up with customers, provide feedback and see problems through to resolution
• Recommended procedure modifications or improvements

NOC

• Continuously monitor network infrastructure for performance and security issues using network management tools and systems.
• Respond to alerts and incidents, diagnose problems, and take corrective actions to minimize network disruptions.
• Investigate network issues, conduct root cause analysis, and collaborate with other teams to resolve complex problems.
• Perform routine network maintenance tasks, such as firmware updates, patch management, and configuration changes.
• Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution.
• Maintain comprehensive records of network incidents, changes, and resolutions for future reference and reporting.
• Monitor network security events and respond to potential threats, working closely with the cybersecurity team.
• Monitor network traffic and capacity utilization, providing input for capacity upgrades and optimization.

Optical and Transmission

• Design and plan DWDM network infrastructure to support high-capacity, long-distance optical communications.
• Configure and maintain DWDM equipment, including optical transmitters, receivers, multiplexers, and amplifiers.
• Manage the allocation and optimization of optical wavelengths within the DWDM network to maximize bandwidth utilization.
• Perform optical link budget calculations and engineering to ensure signal quality and reliability across long-haul fiber-optic links.
• Diagnose and resolve issues related to DWDM equipment, optical signals, and network performance.
• Implement optical network security measures to protect against unauthorized access and data interception.
• Collaborate with network engineers, system engineers, and other IT teams to ensure seamless integration of DWDM technology into the overall network infrastructure.

Infra (Network & System)

• Design, plan, and implement network infrastructure to meet the organization's requirements and goals, including hardware, software, and network components, to meet project requirements.
• Configure and maintain routers, switches, firewalls, and other networking equipment to ensure optimal network performance and security.
• Continuously monitor network performance, troubleshoot network issues, and proactively address potential problems.
• Implement and maintain network security measures, including firewalls, intrusion detection systems, and access controls.
• Integrate various hardware and software components into a unified system, ensuring compatibility and functionality.
• Develop and execute comprehensive testing plans to validate system functionality and performance.
• Diagnose and resolve system issues, collaborating with other teams as needed.
• Perform regular system maintenance tasks and coordinate system upgrades and patches.

Requirements:

• Diploma with 3 yrs experience, or a related field (or equivalent experience).
• Strong knowledge of networking principles, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN).
• Experience with network monitoring tools and technologies (e.g., SNMP, NetFlow, packet capture analysis).

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

As a Senior Scientific Officer, you will be tasked but not limited to planning and executing the grant-making process, annual budgeting, exploring funding opportunities, and managing documents and deadlines. You will need to provide consultation and administrative support to Programmatic Theme Leads, Principal Investigators and other faculty on operational and grant related matters. You will serve as liaison with NUS research offices, Office of Legal Affairs, Industry Liaison Office and external funding agencies on issues of intellectual property, project and research collaboration agreements, MTAs, NDAs, etc. You will also be working closely with the Outreach, HR and Finance department on grant administrative and research events.

Duties and Responsibilities

Research Grant Management and Coordination

• Assist with grant applications and managing the review process with proper documentation on IRB/ DSRB, IACUC ethics/safety & risk protocols, regular progress/ appraisal/ other research regulatory requirements
• Promote the development of external funding strategies for research, academic projects, and institutional priorities
• Provide resources and assistance to faculty, staff, and administrators in searching for external funding opportunities, budget preparation and updating biosketches of Principal Investigators
• Assist with preparation and submission of requests for external funding, including grants, sub-awards, and contracts
• Ensure that policies and procedures for compliance with research-related regulations are up-to-date and reviewed regularly.
• Provide bibliometrics on research grants as required

Research Program & Project Management

• Provide strategic input for the development of proposals for project and budgeting
• Develop, manage, and evaluate research themes through direct collaboration with Principal Investigators, clinicians and Theme Leads to strengthen the strategy for each of the projects and coordinate these toward building a cohesive program
• Coordinate the development and maintenance of effective research themes group communication systems
• Preparation of budgets for research grants, virements and tracking of grants
• Planning and scheduling of research meetings, writing meeting minutes and coordinating research/other meetings as well as following up decisions made and other necessary actions as required
• Ensure good and tidy document housekeeping and timely correspondence:
  Maintain letters of award, approvals, amendments, etc.
  Maintain grants data and progress reports

Qualifications

• At least PhD in Life Sciences, Medicine, or related field
• Preference will be given to candidates with experience in:
  Science Project Management
  Research Grant Management or Administrative
  Scientific legal matters e.g., MTA, service agreements, RCA, patent filing etc.
• Able to work independently, effectively and a good team player
• Proactive, meticulous, analytical, resourceful and organized
• Demonstrated ability to deliver results to the appropriate quality and timeline metrics.
• Excellent writing and reporting ability
• Excellent communication and presentation skills
• Proficient in Microsoft Suite (including Word, PowerPoint, Excel, Outlook, and Teams), Adobe and Zoom applications

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative
• Knowledge of Quality terms, tools, and methodologies
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English
• Strong communication and interpersonal skills

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job duties:

• Handle enquiries from the Front Office in timely manner to ensure smooth business operation;
• Handle complaints or grievances from the front office and look for solutions;
• Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions regarding improvements of working processes and possible solutions to increase the team’s efficiency;
• Assist with implementation, testing and training of new system solutions;
• Represent the team in various regulatory / procedural / system enhancement projects;
• Ensure preparation of Management Reports, including potential follow up actions;
• Monitor / check various internal reports;
• Handle the system input / approvals, where required;
• Implement new forms and coordinate changes of existing forms;
• Coordinate and provide training to new hires and existing staff (process, system etc.);
• Being part of the team performing Business Contingency Plan;
• Other ad-hoc task assigned by Team Head;

Requirements:

• At least 10 years relevant banking experience (either in a similar position or as Assistant of RM)
• CACS MAS licensed / experienced with order inputs
• Hands-on experience with Avaloq and other systems is an advantage
• Excellent communication and interpersonal skill
• Good command of written and spoken English
• Proficient in Japanese market & language to support Japanese speaking client
• Ability to lead initiatives and process updates
• Open to learn and take over additional responsibilities
• Very flexible and positive attitude
• Solution oriented and analytical mindset
• Strong Bank’s stakeholders’ management
• Able to work independently and as part of a team under pressure and against tight deadlines