Position:

Our team is starting an exciting project to develop RF/mm-wave ICs for the future of communication for Beyond-5G to 6G applications. We are looking for an exceptional candidate with relevant expertise to join us. Our team focuses on developing communication modules for both terrestrial and non-terrestrial needs. You will work at the Institute of Microelectronics (IME) to create the most advanced semiconductor technologies. You will collaborate with world-leading industries and academic institutions on innovative designs and strategic intellectual properties.

Job Responsibility:

• Benchmarking with datasheets, prior arts, and latest academic work.
• In-depth design and analysis with electrical/electromagnetic simulations.
• In-depth analysis of design robustness, optimization, and testability.
• In-depth presentations and report recording of design, layout, test and measurement, and fault analysis.
• Working independently, as a team, and with collaborators from industry and academic backgrounds.

Pre-requisites:

• A Master’s / PhD Degree in Electronics or Electrical Engineering and proven academic and industry experience are pluses.
• Experienced in designing RF/mmWave such as LNA, mixer, PA, buffer, transmission line, baluns, PLL, VCO, etc.
• Experienced in designing base-band/mixed-signal circuits, such as amplifiers, bandgap, ADC, DAC, etc., is a plus.
• Knowledgeable in design trade-offs at the circuit-level specification.
• Experienced in designing in CMOS and SiGe technology or any other technologies like RF-SOI and compound-semiconductor is a plus.
• Proficient in using Cadence and EM tools like ADS for EM circuit simulation, IC layout, LVS, and DRC verification.
• Familiarity with IC measurement and debugging and hands-on experience with RF/mmWave equipment such as spectrum analyzer, network analyzer, oscilloscope, and probe station.
• Good publication record with a strong awareness of state-of-the-art.
• Good communication and teamwork.

Responsibilities:

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations/SLAs, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Supervising desktop management teams (Local and Offshore) to facilitate continual improvements in the desktop environment.
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly.

Requirements and skills:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

Position:

Our team is starting an exciting project to develop RF/mm-wave ICs for the future of communication for Beyond-5G to 6G applications. We are looking for an exceptional candidate with relevant expertise to join us. Our team focuses on developing communication modules for both terrestrial and non-terrestrial needs. You will work at the Institute of Microelectronics (IME) to create the most advanced semiconductor technologies. You will collaborate with world-leading industries and academic institutions on innovative designs and strategic intellectual properties.

Job Responsibility:

• Benchmarking with datasheets, prior arts, and latest academic work.
• In-depth design and analysis with electrical/electromagnetic simulations.
• In-depth analysis of design robustness, optimization, and testability.
• In-depth presentations and report recording of design, layout, test and measurement, and fault analysis.
• Working independently, as a team, and with collaborators from industry and academic backgrounds.

Pre-requisites:

• A Master’s / PhD Degree in Electronics or Electrical Engineering and proven academic and industry experience are pluses.
• Experienced in designing RF/mmWave such as LNA, mixer, PA, buffer, transmission line, baluns, PLL, VCO, etc.
• Experienced in designing base-band/mixed-signal circuits, such as amplifiers, bandgap, ADC, DAC, etc., is a plus.
• Knowledgeable in design trade-offs at the circuit-level specification.
• Experienced in designing in CMOS and SiGe technology or any other technologies like RF-SOI and compound-semiconductor is a plus.
• Proficient in using Cadence and EM tools like ADS for EM circuit simulation, IC layout, LVS, and DRC verification.
• Familiarity with IC measurement and debugging and hands-on experience with RF/mmWave equipment such as spectrum analyzer, network analyzer, oscilloscope, and probe station.
• Good publication record with a strong awareness of state-of-the-art.
• Good communication and teamwork.

Key Roles and Responsibilities:

• Attend to event and tour enquiries received online and via hotline.
• Assist with StarTix Website content update.
• Generate sales and ticketing related reports.
• Liaise with the various appointed ticketing agents and event organisers.
• Supporting ticketing and event operation at The Star Theatre.
• Administrative duties, including tickets issuance, tour bookings, casual rostering, and payroll.
• Manage venue’s Lost & Found inventory and reports.
• Assist with planning and execution of FOH’s yearly refresher and recruitment trainings.
• Updating of departmental policies and procedures.
• Procurement of miscellaneous items.
• Work on ad-hoc projects and portfolios tasked.

Requirements

• Relevant working experience in admin, event operations, front-of-house, customer service and/or similar capacity is preferred.
• Tech savvy and comfortable with handling devices.
• Proficiency in Microsoft Office applications.
• Possess good interpersonal and communication skills.
• Able to work in a fast-paced environment and manage a large pool of casuals.
• Must be able to work irregular hours, shift duties and on weekends

Overview

We are seeking an organized, proactive, and friendly Administrator – Front Desk & Office to join our team. This position is responsible for managing front desk duties, pantry management, and providing essential administrative support to ensure smooth office operations. The role involves serving as the first point of contact for visitors, handling office logistics, and supporting various administrative functions with a focus on staff welfare and office coordination.

Key Responsibilities:

Front Desk Responsibilities:

• Greet and assist visitors in a professional and welcoming manner, ensuring a positive first impression of the company.
• Answer, screen, and direct incoming calls to the appropriate departments or personnel, ensuring efficient communication flow.
• Maintain visitor logs, issue visitor badges, and follow security protocols for guests and contractors entering the building.
• Sort and distribute incoming mail and packages; prepare outgoing mail and courier services as required.

Office Administrative & Operational Support:

• Manage office supplies inventory and reorder items as necessary. Ensure office equipment is well-maintained and operational.
• Oversee the day-to-day operation of the office pantry, ensuring that it is stocked with necessary supplies, beverages, and snacks. Maintain cleanliness and organization in the pantry area.
• Assist with scheduling meetings, conference room bookings, and coordinating appointments for staff members. Prepare meeting rooms for events, ensuring necessary equipment and materials are available.
• Support administrative tasks like filing, organizing, and archiving company documents, both digitally and physically.
• Assist with onboarding new employees, including preparing workstations, setting up equipment, and providing orientation on office amenities and policies.
• Help organize employee wellbeing initiatives, such as wellness programs, social events, and other engagement activities to support a positive workplace culture.
• Assist in coordinating office maintenance, repairs, and cleaning schedules to ensure the workspace is organized, safe, and conducive to productivity.
• Liaise with vendors and service providers, such as cleaning staff, office suppliers, and maintenance teams, ensuring timely service delivery.
• Assist with preparing reports, presentations, and other administrative documents for meetings or company events.
• Support the planning and execution of company events, training sessions, or team-building activities, coordinating logistics, and ensuring successful implementation.
• Provide assistance to other departments as needed, ensuring smooth day-to-day operations and fostering a collaborative office environment.

Requirements:

• At least a Diploma in Human Resource, Office Administration, Business Administration, or a related field.
• Minimum 1 year of working experience in front desk, office administration, or customer service role
• Familiar with office equipment and basic troubleshooting skills
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and general office software.
• Ability to manage multiple tasks efficiently and prioritize workloads.
• Positive, approachable attitude and a customer-service mindset.
• Experience coordinating office operations and managing day-to-day administrative tasks
• Fresh graduates are welcome to apply and will be considered based on their relevant skills, enthusiasm, and willingness to learn.

Are you an experienced multitasker with a passion for providing top-notch customer service? We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!

Job Responsibilities:

• Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
• Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
• Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
• Conduct operational checks and replenish collaterals at the service center each day
• Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
• Respond to telephone and email inquiries
• Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments.

Job Requirements:

• Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
• Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
• Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
• A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

Working Hours:

• Mondays to Fridays (8.30am - 6:30pm)
• Queenstown MRT

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Meta is seeking experienced Front End Software Engineers to join our product teams. As a member of our team, you will play a vital role in crafting user experience that are both delightful and effective, helping to scale the company and enhance employee productivity. You'll have the opportunity to work on projects that transform the way Meta employees collaborate, streamline business processes, and develop world-class business software.

Our product teams are responsible for building and maintaining a wide range of internal tools and applications that help Meta employees do their jobs more efficiently and effectively. From project management and collaboration tools to data analytics and visualization platforms, we're constantly pushing the boundaries of what's possible with technology.

As a Front End Software Engineer at Meta, you'll be responsible for designing and implementing intuitive and user-friendly interfaces that make it easy for employees to access the information and tools they need to do their jobs. You'll work closely with our product managers, designers, and back-end engineers to ensure that our products are not only visually appealing but also highly functional and scalable.

If you're passionate about building software that makes a real difference in people's lives, we'd love to hear from you. Join us and be a part of a dynamic and innovative team that's shaping the future of how people connect and work together!

Responsibilities

• Build front-end frameworks that will allow other product teams to build faster and with higher quality
• Implement the features and user interfaces of enterprise products that are used by the entire company
• Identify and resolve performance and scalability issues
• Architect efficient and reusable front-end systems that drive complex web applications
• Collaborate with Product Designers, Product Managers, and Software Engineers to deliver compelling user-facing products

Minimum Qualifications

• 2+ years of experience in web technologies including HTML, CSS, and JavaScript Experience in web technologies: HTML and CSS
• Experience in writing reusable and high-performance user interface components
• Object Oriented JavaScript Frameworks experience
• Experience in architectural design for complex front-end systems
• Experience building maintainable and testable code bases, including API design and unit testing techniques
• Experience in performance debugging and benchmarking
• Experience building web applications
• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
• Shipped at least one large-scale product to production, supporting millions of active users

Preferred Qualifications

• Experience with React

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

• 5 Days|8 hour Rotating Shift
• Weekday：7am to 3pm or 130pm to 930pm
• Weekend / PH: 715am to 315pm or 10am to 6pm
• Salary: Basic $2,000
• Address: Clarke Quay

Requirements:

• Relevant working experience in customer service and/or sales

Responsibilities:

• Welcoming members & assisting with check-ins
• Building rapport with new and existing members
• Handling payments when required
• Assisting with bookings, cancellations or requests by members
• Achieving membership monthly target set by HQ
• Attending to phone/walk-in/email/text enquiries
• Actively seeking new sale opportunities
• Maintaining studio's cleanliness
• Printing and emailing EOD sales reports to Directors
• All other ad-hoc duties given by Store Manager

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

You will work in a range of clinical services, including inpatient care of rehabilitation and sub-acute patients, outpatient clinics focusing on integrative care of patients with chronic disease, geriatric syndromes and rehabilitative care, and home medical care for chronic bed bound patients. Doctors with specific preference will be able to focus on inpatient, outpatient or home medical care.

Responsibilities:

· Provide inpatient and outpatient care of patients at St Luke’s Hospital and other assigned institutions as part of extension of services of the hospital

· Participate in relevant research

· Keep good records of treatment and findings and write relevant reports and referrals

· Be actively involved in the screening of referrals as well as bed management.

Requirements:

· Basic medical degree and registered to practice in Singapore

· Preferably with 2 years experience in a hospital environment

· Postgraduate exposure to geriatric medicine will be an advantage

· Interested to work with elderly patients

Job Responsibilities

• Processing of Inward and Outward Remittances
• Processing of Inward and Outward Cheque Clearing
• Handling of physical cash deposits and withdrawals
• Time deposits Placement and withdrawals
• Timely and accurate validation of clients’ instructions via call backs
• Answering to queries pertaining to Remittances
• Perform Customer Due Diligence (CDD) for Remittances Customers

Qualifications and Requirements:

• Minimum 2 years of experience in remittances operations
• Familiar with SWIFT system and SWIFT messages MT103 and MT202
• Familiar with AML/CFT requirements and able detect any suspicious transactions
• Ability to work independently and has a positive, service-oriented attitude
• Good team player with good communication and people skills

2nd OFFICER

Job responsibilities

* In charge of navigation, navigational equipment and navigational publications

* Unkeep of all bridge equipment, GMDSS operator

* Maintain a watch in port including the operations of cargo as required

* Passage plan making

Requirement

* COC Class III

* At least 1 year experience on tanker

A Membership Officer is responsible for managing and growing the membership base of an organization. This role involves a mix of administrative, marketing, and customer service tasks aimed at engaging new members, retaining existing ones, and ensuring a positive membership experience.

Key Responsibilities:

1. Develop and implement strategies to attract new members.
   Promote membership benefits and services to potential members.
   Coordinate membership campaigns and promotions.
   Maintain communication with existing members to encourage renewal and continued engagement.
   Handle inquiries from prospective members, providing information on membership benefits and procedures.
   
2. Plan and organize member events.
   Distribute regular newsletters, updates, and member communication.
   Respond to member queries or complaints, ensuring high levels of satisfaction.
   Provide personalized assistance to members to ensure their needs are met.
   
3. Maintain accurate and up-to-date records of members, including contact details and membership status.
   Manage membership database systems and tools.
   Process new member applications, renewals, and cancellations.
   Handle membership fees, payments, and invoices.
   
4. Work closely with marketing, communications, and event teams to ensure the success of membership initiatives.
   
5. Coordinate member benefits and services, such as discounts, special events, or access to exclusive resources.
   Ensure members are informed about the latest programs, services, and events available.
   

Skills and Qualifications:

• A Certificate or Diplomas in business administration, communications, or a related field is preferred.
• Experience in customer service, administration, or marketing, preferably in a membership-driven environment.
• Strong interpersonal and communication skills.
  Excellent organizational and time management abilities.
  Proficiency in database management and Microsoft Office Suite.
  Familiarity with CRM (Customer Relationship Management) software.
  Ability to multitask and work under pressure.
  Problem-solving skills with a customer-focused approach.
  

Only candidates who are shortlisted will be contacted.

Job Summary

Reporting to the Reservations Manager, the Reservations Officer carries out Room Sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/she will ensure that all data entry into systems are error free.

Key Responsibilities

• Ensure that all correspondence are replied within 24 hours.
• Ensure prompt and accurate answering of all incoming calls within 3 rings.
• Suggest appropriate or ideal package to guests according to the information that was provided.
• Ensure that all follow-up are done promptly and efficiently.
• Upsell wherever possible.
• Ensure that all bookings are retrieved and entered into PMS within the same day.
• Ensure that all daily reports are printed promptly.
• Ensure that daily tasks of no-show, traces, missing correspondence and car transfer reports are followed up promptly and efficiently.

Key Requirements

• At least 1 year experience in hotel industry (any department)
• Good computer skills
• Fluent in English (Written and Spoken)
• Excellent telephone etiquette

We are currently seeking highly-motivated, passionate Tour Operations Officer to help our customers fulfil their travel aspirations and materialise their travel plans by understanding their requirements and work closely with them to create personalised, seamless itineraries. The goal is to provide quality travel experiences to keep our customers delighted and loyal for future services.

The Tour Operations Officer manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support.

He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules/itineraries.

Responsibilities:

1. Liaise with service providers (such as cruise lines, airlines, land operators, hotel) and sending reservation requests to service providers
2. Monitor ticketing deadline and cruise, air tickets issuance, GDS tickets stock requisitions and block cabin control.
3. Interaction with cruise lines, suppliers and business partners to settle and finalize logistical requirements for cruise groups and outbound tour groups
4. Take note of special requests for seat preferences and dietary restrictions
5. Generate Group Sales (GS) and budget costing.
6. Generate Exchange Order (EO) to make payment to cruise lines, airlines and operators
7. Handle any operations-related enquiries and assist Sales Team when required.
8. Creation of tour type and tour code using in-house travel system
9. Issue travel documents to customers
10. Provide information, quotations and assistance during destination travel events, if required.
11. Any other duties as assigned by supervisor

Requirements:

• Diploma in Travel related studies
• Minimum 2 years’ experience in a travel & tourism company
• Good command of English & Chinese to deal with overseas business partners.
• Excellent accuracy and attention to detail
• Strong organizational skills and the ability to set priorities and meet deadlines
• Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills
• Ability to work under pressure in a fast-paced environment
• Must be team oriented, extremely motivated, and able to work independently
• Knowledge of of CRS, GDS and CRM system (Airline booking system) is an advantage
• Experience of working in an operational or customer service role in the travel industry is preferred

Job Description

• Implement appropriate safety measurements in accordance with the Workplace Health and Safety Act
• Enforce all safety requirements and company safety rules and regulations
• Conduct regular site checks and take appropriate corrective actions
• Conduct regular inspection to ensure ECM and environmental plan in place
• Maintain and update all WSH records, certificates and reports in accordance with WSH legislation

Requirements

• Registered WSH Officer with MOM
• Minimum 2 years relevant working experience in construction industry
• Occupational Safety Management (including fire & safety management)

Job Description:

• Experience in handling full set of accounts.
• Ensure month-end and yearly closing deadline are met and compliance to local rule and regulation.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for the full spectrum of Accounts payables and Accounts receivable.
• Prepare Quarterly GST Submissions on time.
• Liaise with Commercial Department on projects invoicing & Work in progress.
• Assist in yearly audit, handle audit queries.
• Assist to verify staff claims for reimbursement.
• Prepare and analyse project budget and forecast reports.
• Liaise with external auditors and provide the required support to the auditors.
• Perform any other duties as assigned.

Job Requirement:

• Hold a Bachelor degree in accountancy/ finance or equivalent.
• IT savvy and proficient in Microsoft Office.
• Good communication and interpersonal skills.
• Able work at container site office
• 5.5 day work.

Responsibilities:

• Access Control: Monitor and control the entry and exit of all personnel, vehicles, and deliveries to ensure that only authorized individuals have access to the site.
• Visitor Management: Ensure all visitors to the site are properly registered
• Reporting: Incident reports to the Security Manager or Site Supervisor.\

Requirements

• Security Officer License

Job Requirements:

· Minimum of a secondary education.

· Successfully completed the following WSQ modules:

o Guard and Patrol: Provide Guard and Patrol Services.

o Incident Response: Handle Security Incidents and Services.

o Threat Observation: Recognise Terrorist Threats.

· Possession of PLRD license.

· 1 – 3 years’ relevant experience in the security field.

· Able to read and write simple English.

· Basic computer knowledge is preferred.

· Willing to work on rotating shifts including weekends/public holidays.

· Able to conduct a basic investigation into incidents.

Contract period Jan 2025 to Dec 2025, highly renewable!

Basic Monthly salary up to $2,500

Well-spoken in English

Must enjoy working with children, demonstrating patience and empathy.

Working hours: Mondays to Wednesday and Fridays: 6.45 am to 4:00 pm & Thursdays: 6.45 am to 3.30 pm

Duties:

• Printing
• Sort Mail
• Maintain office equipment
• Liaise for ordering of transport
• Issue and tracking keys
• Prepare folders
• Prepare and issue food coupons
• Maintain and replenish stationeries
• Looking after unwell student(s)
• Assist to contact parents for students related matters, if necessary
• Data Entry
• Any other duty assigned

**We regret that only shortlisted candidates will be notified**

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EA License No: 01C4394

EA Personnel ID: R1108331

EA Personnel Name: Janelle Katherine Hoeden

Responsibilities:

• Protect company’s property and staff by maintaining a safe and secure environment
• Observe for signs of crime or disorder and investigate disturbances
• Act lawfully in direct defense of life or property
• Apprehend criminals and evict violators
• Take accurate notes of unusual occurrences
• Report in detail any suspicious incidents
• Patrol randomly or regularly building and perimeter
• Monitor and control access at entrances and vehicle gates
• Obtains help by sounding alarms
• Any ad-hoc duties as per assigned

Requirements:

• Minimum 1 year of relevant experience
• Secondary / Certificate in Security or equivalent

Job Description:

• Experience in handling full set of accounts.
• Ensure month-end and yearly closing deadline are met and compliance to local rule and regulation.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for the full spectrum of Accounts payables and Accounts receivable.
• Prepare Quarterly GST Submissions on time.
• Liaise with Commercial Department on projects invoicing & Work in progress.
• Assist in yearly audit, handle audit queries.
• Assist to verify staff claims for reimbursement.
• Prepare and analyse project budget and forecast reports.
• Liaise with external auditors and provide the required support to the auditors.
• Perform any other duties as assigned.

Job Requirement:

• Hold a Bachelor degree in accountancy/ finance or equivalent.
• IT savvy and proficient in Microsoft Office.
• Good communication and interpersonal skills.
• 5.5 day work.

Job Description:

• Experience in handling full set of accounts.
• Ensure month-end and yearly closing deadline are met and compliance to local rule and regulation.
• Responsible for preparation and closing of monthly and annual financial statements.
• Responsible for the full spectrum of Accounts payables and Accounts receivable.
• Prepare Quarterly GST Submissions on time.
• Liaise with Commercial Department on projects invoicing & Work in progress.
• Assist in yearly audit, handle audit queries.
• Assist to verify staff claims for reimbursement.
• Prepare and analyse project budget and forecast reports.
• Liaise with external auditors and provide the required support to the auditors.
• Perform any other duties as assigned.

Job Requirement:

• Hold a Bachelor degree in accountancy/ finance or equivalent.
• IT savvy and proficient in Microsoft Office.
• Good communication and interpersonal skills.
• 5.5 day work.

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12. Able to front Service Desk to stakeholders for clarification and enquiries.

Job Description & Requirements

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket
• Work location: East