​Our client is a global leader in gateway services, who is seeking to recruit Auxiliary Police Officer. This position is based in Singapore.

*Joining Bonus up to $40,000 * Terms & Conditions apply

Auxiliary Police Officer

Responsibilities

As an Auxiliary Police Officer, you will be stationed at the frontlines to provide security services for airlines, contributing towards protecting modern aircraft fleets, as well as ensuring the safe transport of travelling passengers. Other ad-hoc duties include securing the safety of other vital installations in Singapore that encompass the protection assets.

Requirements

· Minimum 3 'N' level credits (diploma holders may be considered for Sergeant rank)

· Must be able to pass annual IPPT (Individual Physical Proficiency Test)

· Must be able to identify and differentiate color for work purposes.

· Comfortable with rotating work shifts

· Location : East

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Mon to Fri 8.30am - 6pm

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Job Description:

• Perform administrative duties, such as data entry into the maintenance management system, handling emails, faxes, etc
• Received cases from FMMs and create case Notifications in ILMS
• Submit Daily Findings for different sites and retrieve notification report summary on both daily and weekly basis.
• Check and amend FSOR errors for HTX/NCS uploads.
• Assist FMMs from different sites in installing and updating required ILMS apps from Software Centre.
• Follow up with ITLOs from different sites on SOE or ILMS account creation from FMMs (when needed).
• Coordinating with HTX/NCS to resolve system issues pertaining to the existing iLMS Solution.
• Any other ad-hoc assignments assigned by the Management.

Job Requirements:

• Minimum GCE “O” Level or any ITE qualification with at least two years of relevant working experiences in any customer service industries and with data experience in SAP or excel.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

• To carry out full-time supervision of construction works as required under BCA regulations and in accordance with the contract and Superintending Officer’s instructions.
• To monitor progress and ensure that the work is done and materials used are in accordance with approved specifications, codes, standards, and regulations.
• Assume any other duties in connection with the project assigned by the S.O.
• Supervise any works in compliance with contract requirements.

Requirements:

• Diploma in Civil & Structural Engineering or equivalent
• Min.10 years of experience in LTA projects
• Registered RTO with IES/ACES

• To carry out full-time supervision of construction works as required under BCA regulations and in accordance with the contract and Superintending Officer’s instructions.
• To monitor progress and ensure that the work is done and materials used are in accordance with approved specifications, codes, standards, and regulations.
• Assume any other duties in connection with the project assigned by the S.O.
• Supervise any works in compliance with contract requirements.

Requirements:

• Diploma in Civil & Structural Engineering or equivalent
• Min.10 years of experience in LTA projects
• Registered RTO with IES/ACES

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Scope:

• Oversee and organize the daily schedule for the company's launch boat activities
• Manage logistics for launch arrangements for internal staff, including coordinating with external vendors for services
• Keep detailed records of launch movements for payment validation and related purposes
• Support the purchasing department in arranging logistics for the delivery of provisions, spare parts, and other supplies by both land and sea
• Review and verify relevant invoices
• Assist the purchasing department with any additional assigned tasks
• Carry out projects and duties as directed

Qualifications:

• Diploma in Maritime, Logistics, Supply Chain, or a related discipline
• Minimum of 1 year of experience in logistics coordination, sales, or purchasing
• Strong communication and interpersonal skills, with attention to detail and the ability to interact with stakeholders effectively

Our client is a specialist contractor in Singapore, known for delivering expert excavation services.

• Handle all construction contracts.
• Ensure compliance with requirements and provide admin support to project teams.
• Monitor contract performance and resolve any issues.
• Keep comprehensive contract records and documentations.

Requirements:

• ITE and above
• At least 2 years of admin experience in Construction industry.
• Independent, meticulous and has an eye for detail.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description

• Industry/ Organization Type: Education
• Position Title: Administrative Officer
• Working Location: Bencoolen
• Working Hours: 5 days (Mon to Fri: 8am – 5pm/9am – 6pm)
• Salary Package: Basic salary $2,500 - $3,500 + Performance Bonus
• Duration: Permanent/Part-Time

Key Responsibilities

• Handle walk-ins, telephone and email enquiries.
• Promote centre courses sand provide course consultation to prospective clients.
• Coordinating and facilitating classes for the centre.
• Handle general administrative tasks pertaining to clients and course registration matters.
• Responsible for new enrolment daily.
• Follow up on sales enquiries.
• Communicate with instructors, coordinators and clients on starting classes or change of timing, and any other situation that may arise.
• Take photos of classes for marketing collaterals and helping in creating advertising materials.
• Perform any ad hoc basis as assigned by manager.

APPLY NOW!!!

• Trilingual in English, Chinese & Malay
• Minimum GCE O' Level or any related educational level.
• Proficient in Microsoft Office and adept with technology.
• Flexi working hours.
• Those can start work within short notice would be advantage.
• Full-Time & Part-Time role available.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #71386 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Key Responsibilities:

• Maintain and update employee records and HR databases.
• Support the development and implementation of HR policies and procedures.
• Manage payroll processing and attendance tracking.
• Coordinate training sessions, workshops, and employee development programs.
• Handle employee inquiries regarding HR policies, benefits, and general HR-related matters.
• Ensure compliance with labor laws and company policies.
• Collaborate with departments to enhance employee engagement and morale.
• Assist with MOM related survey
• Participate in continuous improvement on HR work processes and create SOPs and documentations
• Support any ad-hoc HR projects as required.

Job Requirements

• Minimum 4 years of relevant human resource experience
• Good interpersonal and communication skills
• Detailed with strong sense of confidentiality
• Pro-active, resourceful and meticulous
• Positive and able to multi-task and work in a fast pace environment
• People oriented, team player and willingness to learn
• Good in MS Office applications particularly MS Words and Excel
• HR experiences in construction industry will be an advantage

Customer Service Officer ( Driver )

Must have Class 3 with Bus vocational driving skill an advantage

Compassionate heart and love to work with elderly

5 days work week

Attractive benefits

Job Highlights

Salary: Up to $3000 per month

Contract Duration: 3 months

Working Location: Nearest to Buona Vista MRT

Working Hours: Monday to Friday, normal office hours

Job Descriptions

• Ensuring the timely and accurate HR related payment, reimbursement, manpower billing & honorarium processing for all the institutions and departments.
• Ensure that the assigned service level agreement (SLA) and key performance indicators (KPIs) are consistently met.
• Execute the HR processing and ensure the services are delivered in line with policies and relevant Legislation requirement.
• Develop and maintain good working relationships with stakeholders (e.g. internal Shared Services cross teams, department admin and various institutions business partners).
• Propose appropriate improvements for work processes to raise the overall employee experience and efficiency.

Job Requirements

• Only Singaporean need to apply.
• Degree/ Diploma in Human Resources, Business Partnering or related disciplines.
• Past working experience or knowledge in finance/ payroll administration is advantageous.
• Comfortable in handling volumes of data.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

• Support Relationship Managers in daily operations to enhance customer experience, including handling customer enquiries, rate fixing for deposits and loans, account opening, coordinate/ liaising with relevant parties on customer due diligence (CDD)/ periodic reviews, maintenance of customer records and files
• Ensure documentation is complete and that all approvals, facility and security documents are in place at all times.
• Follow up on submission of clients’ financials for spreading, and assist Relationship Managers in preparing the necessary documents for credit application / review
• Preparation of offer / variation letters and follow up on documentation aligned with stipulated terms and conditions
• Follow up on submission of periodic documents (eg. insurance policies, valuation reports etc) from clients or relevant parties, and assist Relationship Managers to address queries on such documents
• Additional duties including ad hoc projects supporting Relationship Managers and team in sales and marketing

Requirements:

• Minimum Diploma holders, with at least 2 years of relevant working experience in a banking environment
• Good understanding of the Corporate Banking business and related banking products
• Good communication and interpersonal skills
• Able to multi-task and work independently
• Service-oriented and a team player
• Proficient in Microsoft Office applications

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates willbe notify. Thank you.

​Our client is a global leader in gateway services, who is seeking to recruit a Technical Officer (Location: East). This position is based in Singapore.

Technical Officer (Location: East)

Responsibilities:

• Be part of Technical team responsible for maintaining and ensuring the serviceability of all systems and equipment

• Be technically proficient in all aspects of maintaining, repairing and troubleshooting the full range of systems and equipment (e.g. warehouse systems, material handling and automation systems, refrigeration systems, kitchen equipment, packaging and inspection machines, washing machines, waste management systems, etc.) and other technical related knowledge

• Manage, perform and ensure all maintenance activities and repair works are timely follow- through according to the assignment, maintenance schedule, procedures, checklists, manufacturer recommendation and completed within the timeframe

• Manage, perform and ensure all technical purchase requisition of spare parts, contracts and services are in accordance to the Company policies and follow-through to support the maintenance activities

• Manage, communicate and work professionally with all stakeholders to minimize systems and equipment downtime

• Be proactive in resolving technical faults, contributing initiatives and continuous improvements

• Always observe and follow all Safe Work Procedures and Food Safety requirements

• Always ensure Safe Work environment by housekeeping of all work areas and report any safety hazards immediately

• Perform and support other relevant duties and projects assignments if required

• Requirements:

• Computer-literate and competent in using Microsoft office/outlook, SAP application and IT devices

• Competent in using industrial workshop equipment and welding tools

• Competent in reading technical drawings, documentation

Requirements:

• Physically fit with ability to carry heavy loads and work-at-height

• A motivated team player with strong qualities to lead and work in a challenging environment with tight timeline

• Able and willing to work in either office hours or rotating shifts, weekends and overtime if required

Others:

• Work Week & Shift: 6 days, rotating shift

• Staff transport will be provided for candidates working beyond midnight.

• Competitive Basic Salary

• Shift Allowances

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Responsibilities

1) Accounts Payable

• Handle daily vendor invoices and staff claims
• Prepare monthly report

2) Accounts Receivable

• Billing to customers
• Debit collection and follow-up
• Prepare monthly report

3) Handle Principle or Agent Work

• Co-ordinate with principal or agent in account scope
• Prepare monthly report

4) Handle a full set of accounts

• Prepare daily journal transaction
• GST e-filing and tax computation
• Prepare monthly report

Requirements

• Diploma & above preferably with relevant working experience
• Basic accounting knowledge is required
• Fresh graduates are welcome to apply
• Proficient in MS Office applications
• Reliable and meticulous with an eye for details
• Self-motivated and a team player
• Able to work overtime whenever necessary

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements:

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Job Description:

• Process and manage grant applications from individuals and organisations through a grant portal.
• Respond to public queries, attend site visits, compile data for analysis and perform ad-hoc duties when assigned to him / her.

Working Arrangement:

Location: Near Clarke Quay MRT Station

Working Hours:

Mon – Thu: 8.30am to 6.00pm

Fri: 8.30am to 5.30pm

Contract Duration: 1 Year

Salary: TBA

Job Requirements:

· At least 1-2 years of Grant processing or Project management experience in public agencies or private practice.

· Good understanding of risk assessment, internal controls and internal auditing techniques

· Experience in Public communications, accounting and data information qualifications

· Good communication, interpersonal and writing skills

· Resourceful, meticulous and a team player

· Possess strong analytical skills and the ability to think logically. Independent, proactive and highly committed with a strong sense of integrity.

EA License No.: 96C4864

Reg. No.: R22110485

JOB DESCRIPTION (Finance and Admin Officer)

Join our team as a meticulous and reliable Finance and Admin Officer and play a pivotal role in ensuring the smooth financial and administrative operations of our organization. As a key member of the team, you will use your financial expertise and administrative acumen to manage accounts, support daily operations, and contribute to the overall efficiency and success of the company.

Duties & Responsibilities

Financial Management:

• Handle accounts payable and receivable, ensuring accurate and timely processing.
• Maintain and reconcile financial records, including invoices, receipts, and expense reports.
• Assist in preparing budgets, forecasts, and financial statements.
• Monitor cash flow and prepare periodic financial reports for management review.
• Bookkeeping and coordinating with external consultants.

Administrative Support (including Executive Assistant duties):

• Manage office supplies, equipment, and vendor contracts to ensure a well-functioning office environment.
• Organize, maintain, and file records, ensuring compliance with company policies and regulations.
• Coordinate meetings, events, and schedules to support the management team.
• Prepare and edit correspondence, presentations, reports, and other documents as needed.
• Act as the point of contact between executives and internal/external stakeholders.
• Handle confidential information with discretion, ensuring all communication is professional and accurate.
• Screen and prioritize emails, calls, and messages, responding on behalf of the executive when appropriate.
• Assist in planning and executing company events, meetings, and team activities.
• Maintain efficient office systems, including filing, record-keeping, and expense management.
• Support executives in managing ongoing projects by tracking progress, deadlines, and deliverables.
• Prepare agendas and meeting materials, ensuring executives are equipped with necessary information.
• Take meeting minutes and follow up on action items.

Compliance and Reporting:

• Ensure compliance with local financial regulations, including tax filings and statutory reporting.
• Liaise with external auditors, tax authorities, and financial institutions as needed.
• Provide regular updates on financial performance, operational budgets, and administrative functions to leadership.

Requirements & Qualifications

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred.
• Proficiency in financial software (e.g., QuickBooks, Xero), Microsoft Office Suite (Excel, Word, PowerPoint), and other productivity tools.

Skills & Attributes:

• Strong numerical and analytical skills with a keen attention to detail.
• Excellent organizational and time-management abilities, with the capacity to prioritize and handle multiple tasks effectively.
• Effective written and verbal communication skills, with the ability to work well with diverse teams and stakeholders.
• A proactive and solutions-oriented approach to problem-solving and process improvement.
• High level of discretion and professionalism in handling sensitive information.

Preferred Experience:

• Previous experience in finance or administrative roles, ideally in an SME environment.
• Familiarity with local tax regulations and compliance requirements.
• Demonstrated ability to maintain confidentiality and integrity in handling financial data.
• Familiarity with office management systems and procedures.

We are looking for a motivated and organized Finance and Admin Officer who shares our commitment to operational excellence. If you thrive in a dynamic environment and have a passion for numbers and organization, we invite you to join our team and contribute to the company’s continued growth and success!

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Working Hours: Mon-Fri 8.30am-6pm

Working Location: Mandai Estate (15mins bus ride from Kranji MRT)

Job Description:

This role involves ensuring the efficiency, safety and compliance of heating, ventilation, air conditioning (HVAC) systems, plumbing, fire protection systems, elevators and other mechanical infrastructure.

• Plan, manage, inspect, compile service reports for routine maintenance for M&E systems
• Prepare quotation via schedule of rates for any repairs or new works
• Attend to fault calls for emergency/ critical M&E systems
• Provide support in project works
• Attend meetings as arranged by superior
• Required to make frequent site visits to government sites (this is not a desk bound job)

Requirements:

• Min Nitec in Mechanical Engineering
• Only those with relevant experience may apply
• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)

Job Responsibilities:

• Attend to security enquiries in the premises.
• Conduct armed security patrol in the premises
• Consolidate incident reports.
• Perform armed access control and security screenings.
• Perform armed security surveillance at the command Centre.
• Perform crowd control in public areas and manage traffic on the roads.
• Perform law enforcement duties.
• Provide armed guarding and escorting services.
• Provide quick responses to incidents and emergencies.

Benefits:

• Attractive salary package – Basic Salary From SGD2,610
• Gross Salary up to SGD3,700*
• Bonus – Up to SGD25,000*
• Fully sponsored WSQ certified security training
• Annual leave
• Hospitalisation leave
• Comprehensive medical and dental benefits
• Group insurance coverage
• Work injury compensation
• Marriage and childcare leave
• CPF contribution
  *Terms and conditions apply.

Requirement:

• At least 3 GCE ‘N’ / ‘O’ Levels / NITEC or WPLN SOA 5 and above for all 5 modules (Writing, Speaking, Reading, Listening and Numeracy)
• Able to work shift duties (Including extended shift, weekends & public holidays)

Company overview:

"Our competitive edge in providing security solutions stems from investment in our greatest asset – Our People. An elite team of highly skilled officers and professionals in their respective fields, they fulfil a diverse array of roles across our core businesses and work together to create a better and safer future.

Step out of your comfort zone and embark on a journey of personal growth with us. Carve out your career in an environment where you are empowered to make a difference; be it in ensuring the safety and security of the nation, or the lives of the people around you."

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.