Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

• Candidate with prior experience in outbound call preferred

• Candidate with prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organised, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

• GCE ‘O’ levels and above

a) 8.30am to 6.00pm (Monday to Friday) and

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

What you will do

• Build the web frontend product features. Write product features or system development code
• Apply technical knowledge and problem solving skills to build innovative solutions for complex workflows
• Strive for constant improvement in terms of code quality, maintainability, performance
• Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency)
• Ensure engineering best practices, including writing comprehensive test cases are followed
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback
• Triage product or system issues and debug/track/resolve them by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Support engineering operations, including being on-call for production support when necessary
• Collaborate effectively with the team, while being a good communicator (both verbal and written)
• Document and share important aspects of all engineering decisions being made

What you’ll need

• Strong engineering skills and foundations, including problem solving, coding and debugging
• Expertise in core Javascript with at least 7 years of experience developing with it
• Proficient in Typescript, HTML5, and CSS3 usage in building large-scale applications
• Experience in browser (Google Chrome, Mozilla Firefox) plugin development is a plus
• Passion for building rich and innovative user experience
• Strong communication skills. Proactive in driving various initiatives and processes for the team as well as communicating with various stakeholders
• Bachelor's degree in Computer Science or related fields would be nice to have

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

We are looking for candidates who have an outstanding passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will help to ensure that all our guests truly enjoy their stay at the hotels and depart with the intention to return.

You will need to have an excellent command of the English language, outstanding organisational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

Job Overview:

As a Front of House Waiter/Waitress, you will be responsible for providing excellent customer service to guests, ensuring that their dining experience is enjoyable, seamless, and memorable. You will play a key role in creating a positive atmosphere, maintaining high standards of cleanliness, and supporting the overall operations of the restaurant.

Key Responsibilities:

1. Customer Service Excellence:Greet guests warmly as they enter the restaurant, ensuring they feel welcome and comfortable.
   Present menus, answer questions about the menu, and provide recommendations based on guests' preferences.
   Take customer orders accurately and relay them to the kitchen in a timely manner.
   Ensure food and drinks are served in a timely, professional manner.
   Check in with guests during their meal to ensure satisfaction and address any concerns.
   Clear dishes and refill drinks as needed.
   Handle guest complaints or concerns with professionalism and escalate to management if necessary.
   
2. Order Management:Take accurate orders and input them into the POS (Point of Sale) system.
   Ensure that orders are processed and delivered correctly, with attention to special requests or dietary requirements.
   Coordinate with kitchen staff to ensure timely preparation of meals and beverages.
   
3. Maintaining Cleanliness & Organization:Maintain cleanliness and tidiness of the dining area, including tables, chairs, and floors.
   Set and reset tables between seatings, ensuring all tableware, glassware, and utensils are clean and polished.
   Clean and sanitize service areas, including counters, trays, and condiment stations.
   Ensure restrooms are maintained to high standards of cleanliness.
   
4. Cash Handling & Billing:Present bills to customers, process payments (cash, credit/debit card), and provide change as necessary.
   Ensure the accuracy of bills and handle any discrepancies with customers or management.
   Ensure cash register and POS systems are accurately maintained.
   
5. Team Collaboration:Work closely with kitchen staff, baristas, bartenders, and other front-of-house team members to ensure smooth operations.
   Communicate effectively with team members to ensure efficient service and guest satisfaction.
   Assist colleagues when needed, whether helping with cleaning, serving, or other tasks.
   
6. Upselling & Promotions:Actively promote specials, new menu items, or promotions to guests.
   Upsell additional menu items, such as appetizers, desserts, or beverages, when appropriate.
   
7. Adherence to Health & Safety Standards:Follow all food safety and hygiene regulations.
   Ensure that all health and safety protocols are adhered to, both in front-of-house operations and personal conduct.
   

Skills and Qualifications:

• Previous experience as a waiter/waitress or in a customer service role (preferred but not required).
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to work in a fast-paced environment.
• Ability to multitask and prioritize effectively.
• A friendly, approachable, and professional demeanor.
• Basic math skills and ability to handle cash and process payments accurately.
• Ability to work well in a team-oriented environment.
• Knowledge of food and beverage, or the willingness to learn.
• Ability to stand for long periods and carry trays of food or drinks.
• Knowledge of health and safety standards (food handling and sanitation).
• A positive attitude and a passion for delivering outstanding service.

Working Conditions:

• Flexible hours, including evenings, weekends, and holidays.
• The position may require long shifts, with a mix of standing, walking, and lifting.
• Fast-paced environment with a focus on customer satisfaction.
• Uniforms may be provided.

Front Desk cum Sales

(Beauty Wellness)

• Somerset
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• 6 days off per month
• S$ 2,500 - 3,500 (Depending on experience)
• + Commission pay

Job Description:

• Answering calls
• Schedule appointments for client
• Recommend and assists customers with purchase decisions.
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description: Front of House Waiter

Position: Front of House Waiter

Location: UBI

Type: Full-Time / Part-Time

Overview:

We are seeking an enthusiastic and personable Front of House Waiter to provide outstanding service to our guests. As the face of the restaurant, you will ensure guests have a memorable dining experience by delivering professional, friendly, and attentive service.

Key Responsibilities

1. Guest Service:

• Greet guests warmly and assist them in selecting menu items.

• Answer questions about the menu, daily specials, and restaurant policies.

• Take accurate orders and ensure timely delivery of food and beverages.

2. Order Management:

• Communicate effectively with kitchen and bar staff to ensure smooth service flow.

• Monitor tables and promptly address guest needs, including refills and special requests.

3. Cleanliness and Setup:

• Prepare tables for service by setting linens, silverware, and glasses.

• Maintain cleanliness and organization in the dining area throughout the shift.

4. Upselling and Recommendations:

• Suggest menu items and upsell specials to enhance the guest experience.

• Promote restaurant events and loyalty programs to guests.

5. Billing and Payments:

• Provide accurate bills to guests and process payments efficiently.

• Handle cash and card transactions while maintaining a positive attitude.

6. Team Collaboration:

• Work closely with other waitstaff, hosts, and managers to ensure a seamless operation.

• Assist with opening and closing duties, as needed.

Requirements

1. Experience and Skills:

• Previous experience as a waiter or in a customer-facing role (preferred but not required for entry-level applicants).

• Strong interpersonal and communication skills.

• Ability to multitask and remain calm under pressure in a fast-paced environment.

2. Personal Attributes:

• Friendly, approachable, and professional demeanor.

• Excellent attention to detail and a proactive attitude toward guest satisfaction.

• Dependable and punctual, with flexibility to work evenings, weekends, and holidays.

3. Physical Requirements:

• Ability to stand, walk, and carry trays for extended periods.

• Capability to lift up to 25 pounds comfortably.

4. Education:

• High school diploma or equivalent (preferred).

What We Offer:

• Competitive hourly pay and tips

• Opportunities for growth and advancement within the restaurant

• A supportive and dynamic work environment

• Employee discounts and staff meals

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

• To provide onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
• Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
• Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
• IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
• Enhanced support for VIP users
• Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
• Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
• Asset management support for end user devices by following defined processes
• Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
• Onsite support for events such as trade shows or special meetings
• Regular checks for IT Room devices and Meeting Room equipment when required
• Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering, Electronics or related field
• 2 to 3 years of desktop support experience in Corporate environment
• 5 days work at Raffles Quay
• MNC work environment
• Salary $2700 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Front Desk Executive | 10 Days off | Gross Up to $2300 | Little India

Salary range: $2,000 + OT (Gross: $2300)
Working days: 4 days ON & 2 days OFF (including weekends)
10 off days per month
Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts)
Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

• Preferably with 1-2 years of working experience in a similar capacity
• Experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts
• Flexibility to respond to a range of different work situations

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

We are looking for a skilled Front-End Developer / JavaScript Developer to join our dynamic team. You will play a key role in designing, developing, and maintaining user-facing features for our applications. This position requires someone who is passionate about modern web technologies, has a keen eye for detail, and thrives in a collaborative environment.

Key Responsibilities

• Develop and implement user interfaces by studying design concepts, user flows, and system requirements.
• Collaborate with users and team members to identify software needs, troubleshoot problems, and provide solutions.
• Write clean, maintainable, and efficient code using HTML5, CSS3, and JavaScript.
• Work with JavaScript frameworks, such as Angular (preferred) or similar, to build robust and scalable applications.
• Utilize CSS pre-processing platforms like LESS and SASS for styling and design optimization.
• Ensure cross-browser compatibility and resolve potential inconsistencies in UI/UX across different platforms.
• Handle asynchronous request handling, partial page updates, and AJAX implementation effectively.
• Design and consume RESTful APIs and create APIs using Express.js.
• Collaborate with back-end developers to integrate front-end designs seamlessly.
• Conduct thorough systems analysis to identify areas for improvement and recommend solutions for enhanced efficiency.
• Document processes, workflows, and system designs with flowcharts, layouts, diagrams, and comprehensive code comments.
• Stay updated on emerging development tools, programming techniques, and industry best practices.
• Participate in team collaborations, code reviews, and professional development activities.
• Support team members and mentor junior developers as needed.

Required Skills & Qualifications

• 2-3 years of software development experience.
• Hands-on experience with object-oriented programming concepts, demonstrated through projects or coursework.
• Proficiency in HTML5, CSS3, and JavaScript; familiarity with frameworks such as Angular is a plus.
• Knowledge of CSS pre-processing tools like LESS or SASS.
• Experience with asynchronous programming, AJAX, and partial page updates.
• Strong understanding of cross-browser compatibility challenges and solutions.
• Competence with SQL-based queries, preferably in a Unix-based database environment.
• Knowledge of RESTful API design and usage, with experience developing APIs in Express.js.
• Familiarity with tools such as GIT, SVN, Jenkins, Bamboo, and JIRA.
• A solid understanding of the Software Development Lifecycle (SDLC).
• Strong problem-solving skills with a proactive approach to challenges.
• Demonstrates a sense of ownership, initiative, and ability to work collaboratively in a team environment.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 1 to 3 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Principal Responsibilities and Duties:

Independently coordinate with Caterer on daily meal requirements such as:

• Review menu and coordinate with caterer to supply correct quantity and meals, and at the required timings.
• Provide information on the quantity and meal types.
• Provide feedback received from elderly or staff pertaining to the food supplied.

Manage volunteers independently:

• Screen and deployment of volunteers.
• Plan volunteer roster per delivery session
• Prepare delivery list.
• Conduct briefing to individual or corporate group volunteers.
• Coordinate with volunteers to deliver ration packs.
• Assist volunteers when they encounter issues.
• Arrange for volunteer coordinators for weekends and public holidays.

Administrative work:

• Generate monthly reports.
• Submit monthly claims.
• Provide support and guidance to MOW Logistics Officer.

Other responsibilities:

• Screen new referrals independently.
• Assist in identifying presenting/underlying issues and problems to design a care plan to promote better independence for client at home.

Core Competencies Skills and Attributes:

• MSOffice 365.
• Passionate to serve the elderly.
• Patient and sensitive to the needs of the elderly.
• Good in problem solving and critical thinking.
• Good interpersonal and communication skill.

Reporting to the Guest Services Manager, you oversee and assume full ownership of the front office operations in the hotel.

Your primary responsibilities include (but is not limited to):

• Rotation in the reception, concierge and executive lounge.
• According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our guests
• Handle irregularities and/or guests' feedback with accountability and in a timely manner, making appropriate recommendations.
• Supervise and manage the performance of the team - staffing, assigning of work activities, ensure consistent adherence with SOP, coach, train and conduct performance appraisal.
• Lead the team to provide lovable, real and sincere guest experiences at every touch point
• Managing the executive lounge - including breakfast, High tea and evening cocktail which includes serving of alcohol.

Candidate should possess minimum 2 years’ experience in similar capacity. You should be a dynamic and passionate individual, able to work independently under tight time lines and has excellent leadership and interpersonal skills.

This role requires you to perform rotating shifts across a 5-day week, 12 hours per shift.

We would like to hear from you if you are armed with excellent interpersonal and problem solving skills. Knowledge in OPERA system will be an added advantage.

Shangri-La Rasa Sentosa, Singapore

We are looking for a Front Desk Receptionist to join our team!

As the Front Desk Receptionist, we rely on you to:

• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable hotel experience for all guests
• Handle all guest requests in a timely, professional, and efficient manner
• Provide a best-fit solution to fulfil the customer needs
• Always ensure smooth efficient guest services
• Assist in enhancing the guest satisfaction scores of the hotel

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

ADDITIONAL JOB INFORMATION

• Any 4 Weekdays (10am to 7pm)
• Every Saturday (1pm to 5pm)
• Every 1 Weekday, Sunday and Public Holiday off
• Total Working hours: 36 hours per week only
• Company uniform provided with Full Dress on Monday -Thursday
• Company Shirt is provided on Friday and Sat half day with own pants.
• Gross Salary $3000 Max including of $200 Attendance allowance + $100 Meal allowance + $100 transport allowance with good variable bonus paid twice a year + bonus + attractive benefits.
• All allowance is entitled for 3 months' probation period.
• Basic Salary will be adjusted according to individual attitude and performance after 3 months' probation.
• 10 mins walk shelter all the way from Circle Line Labrador Park MRT Station

RESPONSIBILITIES

• Delivering high standards of quality goods and services to members
• The customer service executive will need to face and interact with members and distributors over at the reception counter and hand the goods or product to them in a friendly manner.
• Raise invoices and purchase orders.
• Handle counter transactions in merchandising and purchasing of products.
• Provide efficient and customer-focused service.
• Attend to customer request over the reception counter.
• Greet customers, answer their questions and provide product information.
• Handle and process their orders transaction.
• Help and offer assistance to their product interest and enquiry.
• Other ad hoc customer service function as assigned and required.

REQUIREMENTS

• Min O Level and above
• Min 1-2 years of customer service facing and interaction, retail experience with lifestyle retail service and fast-moving consumer goods industry.
• Bubbly, friendly helpful and approachable personality
• Willing to comply by wearing company uniform and the working hours for the customer service role.

Kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

Receptionist cum Sales

• Somerset
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• 6 days off per month
• S$ 2,500 - 3,500 (Depending on experience) + Commission pay

Job Description:

• Answering calls
• Schedule appointments for client
• Recommend and assists customers with purchase decisions.
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Working location: Tanjong Pagar

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Responsibilities:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.
• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.

ADDITIONAL JOB INFORMATION

• Any 4 Weekdays (10am to 7pm)
• Every Saturday (1pm to 5pm)
• Every 1 Weekday, Sunday and Public Holiday off
• Total Working hours: 36 hours per week only
• Company uniform provided with Full Dress on Monday -Thursday
• Company Shirt is provided on Friday and Sat half day with own pants.
• Gross Salary $3000 Max including of $200 Attendance allowance + $100 Meal allowance + $100 transport allowance with good variable bonus paid twice a year + bonus + attractive benefits.
• All allowance is entitled for 3 months' probation period.
• Basic Salary will be adjusted according to individual attitude and performance after 3 months' probation.
• 10 mins walk shelter all the way from Circle Line Labrador Park MRT Station

RESPONSIBILITIES

• Delivering high standards of quality goods and services to members
• The customer service executive will need to face and interact with members and distributors over at the reception counter and hand the goods or product to them in a friendly manner.
• Raise invoices and purchase orders.
• Handle counter transactions in merchandising and purchasing of products.
• Provide efficient and customer-focused service.
• Attend to customer request over the reception counter.
• Greet customers, answer their questions and provide product information.
• Handle and process their orders transaction.
• Help and offer assistance to their product interest and enquiry.
• Other ad hoc customer service function as assigned and required.

REQUIREMENTS

• Min O Level and above
• Min 1-2 years of customer service facing and interaction, retail experience with lifestyle retail service and fast-moving consumer goods industry.
• Bubbly, friendly helpful and approachable personality
• Willing to comply by wearing company uniform and the working hours for the customer service role.

Kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

We love building HR software. And surely we can do better – with your help.

What We Value

• You have initiative and are innovative
• You seek ownership in your work
• You have passion and ambition
• You love challenges and look for responsibilities
• You have a sense of humour (we love a good joke)
• You possess good English written and spoken communication skills

Responsibilities

• Work in all phases of front-end development while working closely with UI designers to analyse user requirements, design, and code applications
• Work with the latest front-end frameworks to turn wireframes and mocks into incredible user experiences

Requirements

• Degree/Diploma in Information Technology, Computer Engineering, Computer Science or related fields
• Very strong development skills in Angular 2+, JavaScript, JSON, CSS and HTML5
• Familiar with Node.js, Angular Material Bootstrap (v4), NGX-Charts, RxJS, CSS3/SASS will be added advantage.
• Good knowledge in both object-oriented programming and functional programming
• General understanding of UI/UX design in a Responsive Web Design approach
• Organized, self-starter, precise and able to produce accurate work under minimal supervision
• Strong oral and written English communication skills

We appreciate people who are constantly working towards improving themselves. If you ever find yourself facing an issue, as a team, we’ll find the solutions together.

When’s a better time to join HerdHR and shape the product of the future? We say NOW.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Transaction/Service/Application

Please be noted that should you not consent and provide use with the relevant personal data to fulfil the “Purposes” of collection, use and disclosure of your personal data by HerdHR, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment

You may refer and access our website for more information.

Responsibilities:

• Develop and maintain web applications using Vue.js and related technologies.
• Collaborate with designers and back-end developers to implement user interfaces and features.
• Optimize applications for performance, responsiveness, and cross-browser compatibility.
• Write reusable, maintainable, and scalable code following best practices.
• Integrate RESTful APIs and third-party libraries into front-end applications.
• Troubleshoot and resolve front-end issues in a timely manner.
• Participate in code reviews and contribute to improving team workflows.
• Stay updated with the latest Vue.js features and front-end development trends.

Qualifications:

• Proficiency in Vue.js, Vue Router, and Django.
• Strong understanding of HTML5, CSS3, JavaScript (ES6+), and responsive design principles.
• Experience with front-end build tools (e.g., Webpack, Vite, or similar).
• Familiarity with RESTful APIs and asynchronous request handling.
• Knowledge of version control systems (e.g., Git).
• Strong problem-solving and debugging skills.
• Excellent communication skills and the ability to work in a collaborative team environment.
• Experience with other JavaScript frameworks like React or Angular is a plus.
• Familiarity with TypeScript and modern CSS frameworks (e.g., Tailwind CSS).
• Basic understanding of back-end technologies and integration workflows.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Responsibilities

Respond to enquiries via email or phone for room booking promptly

Coordinate and communicate with operations department for guest special requests to ensure smooth operations

Input reservation information into system

Manage corporate and group bookings

Ensure correspondence are replied within 24 hrs

Follow up and monitor on advance deposits or prepayment

Promote and upsell of rooms to increase revenue

Requirements

NITEC or higher qualification

Relevant working experiences in hospitality or travel agency

Excellent interpersonal and communication skills

Able to multi-task and strong time-management

Some knowledge in using Opera Cloud

Responsibilities:

• Execute service and maintenance workflows to ensure smooth operations.
• Liaise closely with client representatives to address all service and maintenance-related issues effectively.
• Assist supervisors in deploying teams for service deliveries and distributing responsibilities efficiently.
• Maintain and troubleshoot security systems, including Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, and CCTV systems.

Requirements:

• Proven knowledge and hands-on experience with security systems (Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems, and CCTV systems).
• Willingness to commit to rotational standby duties for activations outside regular working hours.
• Strong organizational and problem-solving skills.
• Ability to work both independently and as part of a team.
• Effective communication skills for interacting with clients and internal teams.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensures guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for guests as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Title: Front of House Receptionist (Full-Time/Part-Time)

Location: Thomson or Parkway, Singapore

About Us:

Healthtinity is a vibrant yoga and wellness studio dedicated to providing exceptional experiences for our members. We are looking for a friendly, motivated, and proactive Front of House Receptionist to join our team. If you have a passion for customer service, love interacting with people, and thrive in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

• Customer Engagement: Welcome members with a warm and professional attitude, mingle with clients, and build positive relationships.

• Sales and Bookings: Promote and sell class packages, handle appointment bookings, and answer inquiries via walk-ins, WhatsApp, or phone.

• Studio Operations:

• Open and close the studio as per shift requirements.

• Ensure the studio is tidy and well-maintained by performing basic housekeeping tasks independently.

• Manage check-ins and class schedules efficiently.

• Administrative Duties: Handle payment transactions, update customer records, and resolve member concerns in a timely and courteous manner.

Working Hours:

• Morning Shift: 7:00 AM - 12:00 Noon

• Evening Shift: 5:00 PM - 10:00 PM

Requirements:

• Experience: Minimum 1 year of experience in a front desk or customer service role.

• Skills:

• Excellent interpersonal and communication skills to interact with members effectively.

• Confidence in promoting and selling packages.

• Ability to manage bookings and handle inquiries across multiple platforms (in-person, WhatsApp, phone).

• Self-motivated and proactive in maintaining cleanliness and organization.

• Strong multitasking abilities and attention to detail.

• Positive attitude and willingness to contribute to a welcoming studio environment.

Remuneration:

Salary will be based on experience and competitive within the industry.

How to Apply:

If you’re ready to be the face of Healthtinity and contribute to a thriving wellness community, send your resume and a brief introduction to [email protected].

Please indicate whether you are applying for a full-time or part-time position and your preferred working location (Thomson or Parkway).

We look forward to welcoming you to our team!