• Excellent communication skills

• Interpersonal skills, active listening

• 1 year previous Service desk or equivalent experience

• Attend to Phone, Email and any other online queries where applicable

• Excellent organisational skills

• Managing incidents including business expectations and communication

• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office

• ITIL Knowledge will be a plus

• Comply to process and procedures

• Administrative tasks

Must have Talent / Skills

• Minimum a diploma in Information Technology or equivalent

• Minimum 1 year of relevant working and technical IT experience

• Pleasant disposition and good social etiquette with good spoken and written English

• Good telephony and problem solving / troubleshooting skills

• Good customer service attitude

• Process Driven

• Able to liaise with Customer for daily operations

• Manage incoming calls, address inquiries, and relay messages as needed.
• Welcome, register, and announce the arrival of customers.
• Direct visitors to their designated locations upon check-in.
• Oversee incoming mail, packages, and petty cash at the front desk.
• Organize and maintain hardcopy filing of monthly reports for the front desk.
• Coordinate with chauffeurs for customer pick-ups and drop-offs.
• Verify and summarize retail transaction settlements for accounting purposes.
• Ensure cleanliness of customer areas.
• Undertake various ad hoc administrative tasks as assigned periodically.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

• Manage incoming calls, address inquiries, and relay messages as needed.
• Welcome, register, and announce the arrival of customers.
• Direct visitors to their designated locations upon check-in.
• Oversee incoming mail, packages, and petty cash at the front desk.
• Organize and maintain hardcopy filing of monthly reports for the front desk.
• Coordinate with chauffeurs for customer pick-ups and drop-offs.
• Verify and summarize retail transaction settlements for accounting purposes.
• Ensure cleanliness of customer areas.
• Undertake various ad hoc administrative tasks as assigned periodically.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 2 End User Computing support and well verse in Windows OS.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment.
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support.
• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences.
• A good team player.
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Responsibilities:

• Manage the relationship between Fujitsu and its selected AMS partner
• Function as Fujitsu POC for support issue escalation, AMS issue resolution, and project initiation
• Proactively ensure AMS support is working within the bounds of the terms of the agreement
• Collaborate with Business and AMS support partners to ensure business demands are appropriately administered
• Proactively provide status on all activities to appropriate stakeholders
• Follow applicable standards, procedures, guidelines, and methodologies in the support and/or maintenance of systems
• Develop procedures, processes, and guidelines that are efficient and focused on the quality of the process or end-state deliverable
• Other projects and initiatives as assigned

Requirements and Skills:

• 3 to 5+ years strong experience working as a Service Delivery Manager for SAP Application Maintenance and Support & Project engagement in a medium organization
• Must have SAP Functional (Logistics module) or Technical Consultant hands-on experience in SAP Projects or Maintenance Support services
• Have experience in managing customer's stakeholders such as business users, IT managers etc., as well as external contractors or partners
• Well-versed with the execution of Support operations like Incident Management, Change Management/Change Request, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc
• Experience in transition from project to support

• Excellent communication skills
• Interpersonal skills, active listening
• 1 year previous Service desk or equivalent experience
• Attend to Phone, Email and any other online queries where applicable
• Excellent organisational skills
• 1 year previous Service desk or equivalent experience
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
• ITIL Knowledge will be a plus
• Comply to process and procedures
• Admiistrative tasks


Must have Talent / Skills

• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude
• Process Driven
• Able to liaise with Customer for daily operations

• Minimum a diploma in Information Technology or equivalent
• Minimum 2 years of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

BAND 1 JOB DESCRIPTION

Job Description

• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

1. Bachelor Degree or equivalent in Computer Science or related field.
2. CompTIA A+, Microsoft Certified Professional (MCP) or better.
3. Minimum of 18 months’ years of IT experience.
4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
6. Proven analytical, troubleshooting and problem solving skills.
7. Proven ability to multi-task, effectively determine priorities and meet SLA’s.
8. Excellent communication relationship-building and internal customer service skills.
9. Adaptable and flexible in a fast-changing industry and work environment.
10. Willing to work off-hours and weekends when required for projects or emergency support.

In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

The Job in a Nutshell

The Down For More (DFM) Full Time (FT) Front Desk Staff will be responsible for the inner workings of their studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations.

The FT Front Desk Staff will be responsible for how their studio looks, feels, presents, smells, etc. Whilst working in line with the company’s branding and long-term goals, the FT Front Desk staff will also be responsible for the clients’ experience in the studio spaces as the core people on the ground. They will work closely with the Area Managers to complete all the studio related deliverables and ad hoc tasks as assigned to them.

Roles & Responsibilities

Customer Service

The FT Front Desk Staff will be responsible for managing all customer-based enquiries including but not limited to:

• Maintaining a strong customer service etiquette
• Managing any e-mail and any other ad hoc enquiries, requests and complaints
• Ensuring a very positive yet relaxed demeanour... we are confident, polite, energetic, engaging, and fun.

Whilst we have more of a relaxed ‘sales focus’ at DFM, the FT Front Desk staff must be well versed on:

• Current promotions and supporting sales lines (i.e., how to break it down for the customer and list benefits)
• Current pricing structures and supporting sales lines (i.e., same as above)
• Validity of packages (as well as all the ‘tricks’ people use to try and get extensions)
• Flexibility of packages (ensure staff understand that we accept within reasons, e.g., medical)
• Terms and Conditions of our offerings
• Other service standards

The FT Front Desk staff will also compile feedback given by clients and assist the Area Managers in ideating solutions for any areas of improvements.

Studio Maintenance

In line with DFM’s intent to provide a great brand experience, the FT Front Desk Staff is responsible for how their studio looks, feels, smells, and presents. This is including but not limited to:

• General housekeeping and tidiness of the entire studio including front desk areas, practice rooms, changing rooms and toilets at all times.
• Completing Daily Grind set by the Area Managers.
• Ensuring that all facilities are working well and refilled sufficiently.
• Ensuring Retail Racks are sufficiently filled with full size runs and offerings.

Team & Onboarding

The FT Front Desk is also required to train all incoming front desk staff. At the end of the training, the FT FDs are required to ensure that FDs are:

• Well versed with Hapana Core & Grow, Strong Pilates App and the Strong Website.
• Familiar with other third-party booking sites, such as ClassPass.
• Able to answer queries related to the above-mentioned online platforms.
• Able to speak confidently about the brand and offerings.

Requirements:

• Must be able to commit 40hours/week, including one day each weekend (Saturday and/or Sunday)
• Minimum 1 year working experience in a customer-facing role
• Responsible, pro-active and a strong team player

Company Overview

At Aleph Technologies, we're on a mission to revolutionize the industrial landscape, making process manufacturing and logistics networks smarter, greener, and more efficient. Our AI-powered software transforms complex processes into streamlined, optimized systems. Acting as a co-pilot for engineers, our platform helps troubleshoot issues, find solutions, and adjust settings to achieve peak performance. Join us as we redefine process optimization and elevate industrial operations to new heights.

Position Overview:

We are seeking a skilled Front-end Developer to join our dynamic team. The ideal candidate will have experience in developing user interfaces using Dash or similar frameworks, supporting API design and implementation, and transitioning traditional UIs to leverage large language model (LLM)-based features. This role requires a combination of strong Python development skills, UI/UX sensibilities, and a keen interest in innovative AI technologies.

Key Responsibilities:

• UI Development:
• Design, develop, and maintain user interfaces using modern web technologies (HTML, CSS, JavaScript).
• Develop and maintain interactive and data-driven user interfaces using Python-based packages (e.g. Dash, Plotly, or similar frameworks).
• Implement responsive design principles to ensure UIs work seamlessly across various devices and screen sizes.
• Integrate front-end components with backend services to create cohesive applications.

• API Design and Implementation:
• Design, develop, and implement robust RESTful APIs to support UI functionality and integration with backend services.
• Ensure APIs are secure, scalable, and performant.
• Document API specifications and provide support for API consumers.

• LLM-Based UIs Development:
• Develop and transition existing UIs to incorporate LLM-based features, enhancing user interaction and overall experience.
• Implement natural language processing (NLP) and machine learning (ML) models to enable intelligent UI functionalities.
• Work with data scientists and ML engineers to integrate LLMs into the UI effectively.

• Collaboration and Communication:
• Collaborate with cross-functional teams, including data scientists, backend developers, and product managers, to gather requirements and deliver high-quality solutions.
• Participate in code reviews, design discussions, and team meetings to ensure high-quality code and product development.
• Provide technical support and troubleshooting for deployed applications and systems.

• Continuous Improvement:
• Stay updated with the latest trends and advancements in Python development, UI/UX design, and AI technologies.
• Continuously improve code quality, performance, and reliability through automated testing, code reviews, and best practices.

Qualifications:

• Educational Background: Bachelor's or master's degree in computer science, Engineering, or a related field.

• Technical Skills:
• Proven experience as a Python Developer, with a focus on UI development and API integration.
• Proficiency in Python frameworks such as Dash, Flask, or similar for building interactive web applications.
• Strong understanding of API design principles and experience with RESTful API development.
• Experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB).
• Familiarity with large language models (LLMs) and their application in enhancing user interfaces.
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript is a plus.
• Proficiency with version control systems (e.g., Git) and collaborative development workflows.

• Soft Skills:
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.

Preferred Qualifications:

• Experience or good understanding in transitioning traditional UIs to LLM-based interfaces.
• Familiarity with cloud services and deployment platforms (e.g., AWS, Azure, Google Cloud).
• Understanding of Agile development methodologies.
• Knowledge of containerization and orchestration tools like Docker and Kubernetes.
• Experience with data visualization libraries such as Plotly, Bokeh, or Matplotlib.
• Familiarity with NLP libraries and frameworks (e.g., spaCy, NLTK, Transformers).

Why Join Us

• Be part of a pioneering team in an exciting and fast-growing field.
• Work on cutting-edge technology with real-world impact.
• The chance to work on innovative projects at the intersection of AI and user experience.
• Collaborate with passionate professionals in a dynamic startup environment.
• Opportunities for growth and advancement.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Provide first level support to troubleshoot and solve technical problems.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Incident tracking and first & second level resolution for all trouble calls.
• Coordination for employee user account administration, activation, changes, and terminations.

Requirements:

• Minimally Nitec qualifications in IT related disciplines
• Minimum 1 year IT Support experiences
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

Others:

• Working Location : Changi Business Park/Bedok/Ang Mo Kio
• Working Hours: 5.5 Days or 12 Hours Shift

Job Description

. Able communicate effectively with Japanese clients and their headquarters.

· Assist audit engagements which include planning, analysis of controls and processes, preparation and review of audit documentations and management letters

· Monitor engagement progress against budget and timeline

· Develop and maintain long-term client relationship

Job Requirements

. Fluent in Japanese language (Native or JLPT N1 certified)

· Degree in Accountancy, ACCA, CA or equivalent professional qualification

· Proficient in MS Office applications

· Good oral and written communication skills

· Familiar with the Singaporean regulatory and reporting environment

We are looking for a Front Office Associate to join our team!

As a Front Office Associate, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Willing to work 10 hours rotating shift & assigned to our designated hotel branch at Kitchener Road.
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.

• Provides check in, check out and to deliver service quality during the guest journey.
• Check, follow up and coordinate daily affairs.
• Provide supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.
• Propose and introduce improvement scheme in system, work procedures and service standards.
• Support the Front Office Manager and department in ensuring compliance with Front Office policies and procedures.
• Demonstrate knowledge of and adherence to property fire safety and emergency procedures.
• Proactively anticipate guest needs and requests, delivering personalized service to create memorable experiences.

Job Requirements:

• At least 3 years of relevant work experience in a similar capacity.
• Well-groomed with excellent interpersonal and communication skills.
• Positive work attitude, able to work independently and in a team.

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

• Handle visitor inquiries and direct them to the appropriate person or department.
• Maintain visitor logs and issue visitor passes if required.
• Oversee the reception area to ensure it is organized, clean, and presentable.
• Manage appointments, meeting room bookings, and visitor schedules.
• Collaborate with other departments to resolve customer issues.
• Ensure follow-ups on unresolved issues and maintain customer satisfaction.
• Liaise with housekeeping, maintenance, and security teams for smooth office operations.
• Supervise front-office staff if applicable.
• Ensure compliance with company policies and front-office protocols.

Job Description

Looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

Skills And Qualifications

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery.
• Proficient knowledge of JavaScript, while most front-end developers should know jQuery.
• Good understanding of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.

Meet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.

We are looking for Full-time Front Office Associate to serve as our guests’ main point of contact and manage all aspects of their accommodation. Serving as KINN’s ambassador, you will be instrumental in creating a pleasant and memorable stay for our guests, and to show them the full KINN experience.

Responsibilities

• Perform check in and check out duties in accordance to the Hotel’s P&P Standards
• Update guest information into Hotel PMS system
• Filing of guest registration cards into Guest In House folders for check in guest
• Filing and storage of guest registration cards for check out guests
• Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
• Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
• Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas etc
• Check pantries and topping up of pantry amenities
• Preparing and sending of daily hotel reports to relevant parties nightly

Requirements

• Independent and adaptable
• Self-confident and makes an effort to be well-groomed and tidy
• Excellent communication and organizational skills
• Fluency in English is a must.
• Previous work experience as a hotel front desk agent, receptionist or similar role is preferred, but will train the right person.
• Commitment to work a 5 day work week including shifts and weekends.
• Experience with property management and digital softwares such as CloudBeds or Opera will be a huge plus!
• Experience managing online travel agent websites such as Booking.com and Agoda work is an advantage

Job Description

· Able communicate effectively with Japanese clients and their headquarters

. Manage audit engagements which include planning, analysis of controls and processes, preparation and review of audit documentations and management letters

· Monitor engagement progress against budget and timeline

· Develop and maintain long-term client relationships

· Coach and develop team members to achieve technical competencies and efficient performance

Job Requirements

. Fluent in Japanese language (Native or JLPT N1 certified)

· Degree in Accountancy, ACCA, CA or equivalent professional qualification

· Proficient in MS Office applications

· Good oral and written communication skills

· Minimum 2 years of related experience

· Familiar with the Singaporean regulatory and reporting environment

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Ops Support Executive, Service Desk. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Requirement

1.  Singaporean preferred
2.  Min Higher Nitec in IT related fields
3.  Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
4.  Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

POSITION SUMMARY
•  The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

KEY RESPONSIBILITIES
1.  Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.  Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.  Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.  Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.  Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.  Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.