The Opportunity

• Opportunity to work with MNC Client
• 5 days' work week, Office Hours
• Working location: West

We are looking for a ServiceNow Operations/SRE Engineer to join our Global Operations team and assist with operations for our ServiceNow platforms. This function includes overseeing the platform’s day-to-day operations, guaranteeing system stability, and providing user report.

Key Responsibilities and Activities:

1. Operations Support

• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Weekly report to our Global Operation Group leader.

1. Contribution to SRE (Site Reliability Engineering) activities:
   • Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
   • Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
2. Project involvement
   • Actively participate in ServiceNow implementation and integration projects.
   • Contribute to the testing and quality assurance processing during project rollouts.
3. Training
   • Conduct regular training sessions for employees and contractors.
   • Maintaining knowledge base articles for end users.
4. RampUp:
   • Ramp Up Knowledge in ServiceNow Platform technology
   • Become a Certified System Administrator

Qualifications:

• Bachelor’s or master’s degree in information technology,
• Experience in Systems / Operations / IT.
• Knowledge of programming languages like JavaScript
• Java better to have
• Development for Automation
• Knowledge in Security
• Basic knowledge of ITSM principles
• Experience in IT project management, DevOps/Agile

Preferred Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and organizational abilities.
• Ability to document processes, configurations, and user guides clearly and effectively.
• Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial.
• ServiceNow certification (eg. ServiceNow Certified System Administrator)

We Offer:

• Opportunities for professional development and certifications.
• A dynamic and supportive work culture.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307

Job Summary:

We are seeking a skilled Reports Developer with expertise in Azure Data Factory (ADF), Azure Synapse, and Power BI to join our team. The ideal candidate will have experience in setting up and configuring reporting platforms, translating business requirements into technical specifications, developing ETL scripts, creating complex queries, and delivering insightful reports and dashboards. This role requires strong analytical, technical, and problem-solving skills to develop robust data solutions.

Key Responsibilities:

• Setup and configure a reporting platform to meet business needs.
• Translate business and functional requirements into detailed technical specifications.
• Develop efficient and scalable ETL pipelines using ADF to migrate and transform data.
• Design and implement complex queries and present results through reports and dashboards.
• Conduct unit tests, troubleshoot, and resolve defects in reporting and data processes.
• Collaborate with stakeholders to gather reporting requirements and deliver optimized solutions.

Required Skillsets:

Azure Data Factory (ADF):

• 2-3 years of experience with ADF.
• Expertise in developing ADF pipelines for data migration and transformation.
• Strong experience working with complex data transformation jobs involving multiple tables.
• Proficient in ADF terminologies, coding standards, and best practices.

Azure Synapse:

• Experience with Azure Synapse Analytics database configurations.
• Familiar with data distribution, indexing, and optimizing the processing of large data sets in Synapse.
• Expertise in integrating ADF with Synapse to process large datasets concurrently.
• Knowledge of setting up access controls for Synapse databases, including the use of service accounts.

Power BI (SaaS):

• 2-3 years of experience with Power BI.
• Proficient in using Power BI Desktop and Power BI Builder tools to develop and enhance paginated reports.
• Ability to create and manage complex, interactive dashboards.
• Understand Power BI licensing models (Free, Pro, Premium) and workspace access management in Power BI SaaS.
• Familiar with Power BI Gateway configuration and setup for on-premises data sources.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills to engage with stakeholders.

Our client, one of Asia-Pacific’s leading organizations is looking for:

Automation Developer

Responsibilities:

• Clarify which tools need to be developed / revised based on the gap of the As-Is / To-Be system and business operation processes
• Development of migration tools (Migration data creation using Access, etc.), any other new tools in order to adapt with new operation processes
• Development(modification) of existing EUC/RPA/Tools.
• Report issues related to the development and progress of daily activities to User owned EUC/RPA/Tools PIC

Requirements:

• Hands-on experience of using Access and Excel macro, UIPath(RPA).
• Good to have business knowledge in the Trade area.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Automation Developer”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982Automation Developer

Company Profile:

Activa Media Pte Ltd is one of the earliest providers of Internet marketing services in Singapore since our inception in 2005. Driven by a passion to create value for SMEs through online marketing solutions, to where we stand today—listed on the Main Board of the Hong Kong Stock Exchange—our commitment to make known the presence of businesses to their target audience remains stronger than ever; as their success is our greatest reward.

Job Highlights

• 5-Days Work Week: Enjoy a balanced schedule that prioritizes your personal time.
• Work-Life Balance: We value your time both at work and outside of it.
• Attractive AWS

Other Benefits:

• Medical & Dental Claim
• Monthly Company Activity: Join us for fun and team-building experiences.
• Quarterly Department Bonding: Strengthen connections with your colleagues.
• A Supportive and Inclusive Work Environment: Thrive in a culture that values diversity and collaboration.
• Opportunities for Professional Development & Career Growth: We invest in your future.

UI Developer

Are you a creative and passionate UI Developer? We want you to join our dynamic team! In this role, you will design user interfaces that are not only visually stunning but also intuitive and user-friendly. Qualified candidates will be expected to have a working knowledge of HTML5, CSS, Nuxt framework, javascript.

Your areas of responsibilities include:

• Utilize process flows, and sitemaps to effectively illustrate design concepts.
• Create UI mockups and prototypes that showcase how sites look and function.
• Transform web designs into front-end code with HTML, CSS, and JavaScript
• Create and design various materials for digital and print
• Demonstrate strong expertise in Nuxt.js or Vue.js frameworks
• Debug and troubleshoot errors, ensuring routine performance optimizations.
• Implement On-site search engine optimization (SEO)
• Stay plugged into emerging technologies and industry trends
• Exhibit meticulous attention to detail while delivering high-quality work.
• Ability to work independently and as part of a team.

Job Requirements:

• Proficiency in programs such as Adobe Suite, Photoshop, InDesign, QuarkXPress, and Illustrator
• Minimum diploma with in relevant course.
• Strong attention to detail and analytical skills.
• Familiarity with HTML5, CSS, Javascript and Nuxt/Vue frameworks
• Knowledge of layouts, graphic fundamentals, typography, print, and web
• Experience with both print and digital media
• Code management tooling such as Git, Gitlab.
• Possess strong skills in application design, implementation, testing and troubleshooting
• Knowledge of SEO/SEM with major search engines is an advantage
• Experience with cross-browser compatibility testing

About the Client:

Our client is a reputed company in banking and financial domain.

Responsibilities:

• Work with teams to develop, design, and implement progressive solutions that meets the evolving requirements.
• Participate in requirements analysis, design, build, testing and deployment of the application and system modules.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis
• Develop and maintain highly reliable and scalable services and applications.
• Create automation that works on Windows, build APIs and UIs that are simple and powerful.
• Understand product requirements, engage with team members and stakeholders to define solutions, and estimate the scope of work required.
• Writing and implementing, clean, scalable code.
• Troubleshooting, debugging, verifying, and deploying existing programs and new code.
• Identify the data requirements for the various processes, workflows, and systems to achieve the objective of providing insights and data driven decision-making through consolidating multiple data sets from different sources and analyse the data accurately and efficiently.
• Work with stakeholders to identify requirements, hands-on development to integrate data sources and validate report accuracy.
• Ensure that the technical procedures, documentations, and standard policies are in place and provide Subject Matter Expertise for systems integration.
• Collaborate with Business Analysts, Project Leads, and IT teams to resolve issues and ensure the solution is viable and consistent.
• Possess specialist knowledge of operating systems, devices, application, and software related to the in-scope applications. Maintain expertise in flow of application process and related systems.
• Have a strong understanding of computer programming and software development, with the ability to troubleshoot problems.
• Provide software application support ensuring effective front-end and back-end functionality of applications.
• Build metrics dashboard to empower the team to easily extract and gain valuable business insights for management reporting.

Requirement:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience
• 4-8 years of experience in Information Technology
• Proven experience in .NET language (C#) with familiarity in ASP.NET, ASP.NET Core (Razor, Web API) frameworks, React, SQL Server, Java Script and HTML5/CSS3
• Experience in SQL and R/ Python (Or other tools for statistical analysis) and data visualisation tools.
• ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.
• Ability to influence a cross functional team to obtain desired results.
• Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.
• Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PersolKelly Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1989324 (Tandon Kopal) By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know

Main Responsibilities

• Study, evaluate, understand and provide feedback on functional specifications
• Develop solutions following defined standards and high quality
• Provide detailed estimation for development of solutions
• Implement solutions using TDD
• Implement BDD for the features
• Perform non-functional testing
• Perform design and code review for other team members
• Prepare documentation for design and implementation
• Enable and support functional and user acceptance testing
• Support applications in production - analyze and resolve issues as they arise
• Work with various technical/functional teams to ensure proper delivery
• Maintain lessons learnt, release post mortem outcomes and convert them into best practices
• Automation approach or suggest automation as and when applicable
• Be in the forefront of communications and having good relationship with any stakeholder involved

Qualifications and Profile

• Candidate should have minimally 8 years of experience in relevant activities.
• Solution design using proven patterns, awareness of anti-patterns, performance tuning
• Java/J2EE, Spring,AngularJS, Spring MVC/Struts, Multi-threading, Restful web services , Swagger, JMS/WebSphere MQ, Java script, JQuery, XML, XSLT, Xpath, XSD
• Docker/Kubernete, Kafka, Spark, Mongo DB
• A strong understanding of recent Java language features, such as lambdas, streams, and futures
• Relational databases – MSSQL, Oracle, PostgreSQL
• Source management – SVN/GIT, TDD using Junit, DBUnit, Jira/QC.
• Application server – Jboss/WildFly/ Websphere
• Well experienced and having good understanding on SQL language,
• Well experienced and having good understanding on Unix/Linux Shell Scripting,
• Having experience with JIRA, Confluence, Maven, GitLab, Jenkins, SonarQube and other deployment tools.
• Having exposure to DevOps and DevOps tools.
• Knowledge on implementing solutions on the Cloud, preferably AWS.

Nice to Have

• Experience in Business intelligence tools
• Experience in working with application monitoring and automation
• Experience in Banking environment, especially in Capital Market IT

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills to effectively collaborate with diverse teams.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt to new technologies.
• Strong perseverance and diligence towards attaining goals and effective time management
• Passion for sharing expertise and grow team members’ skills.
• Autonomous, self-motivated and excellent team player

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Role & Responsibility:

• Strong hands-on Python software development skill with experience in multiple enterprise projects.
• Strong hands-on SQL skill in any RDBMS.
• Immediate experience in DBT Core.
• Intermediate experience in Snowflake.
• Experience in AWS PAAS usage, e.g. GLUE, LAMBDA.
• Experience in automation testing and CICD pipelines.
• Research, Design, develop and maintain high quality software applications and systems.
• Write clean, efficient and maintainable code using various programming languages and frameworks.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies like Scrum and Kanban.
• Agile, fast learner, and able to adapt to changes.
• Good team player, with strong analytical skills and enjoy complex problem solving.

SKILLS: Python, MS SQL, CICD, AWS, GLUE , LAMBDA, integration tests, automation testing, SDLC

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Role & Responsibility :

• Strong hands-on Python software development skill with experience in multiple enterprise Projects.
• Strong hands-on SQL skill in any RDBMS.
• Some experience in automation testing and CICD pipelines.
• Experience in AWS PAAS usage, e.g. GLUE , LAMBDA.
• Experience in writing unit and integration tests
• Research, Design, develop and maintain high quality software applications and systems.
• Write clean, efficient and maintainable code using various programming languages and frameworks.
• Collaborate with team members to develop and implement software solutions that align with project goals and timelines.
• Analyze user needs and develop software solutions that meet or exceed expectations.

SKILLS: Python, MS SQL, CICD, AWS, GLUE , LAMBDA, integration tests, automation testing

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Main Responsibilities

• Able to lead in terms of technology and conceptualize, propose design and architectural evolution, along with operational model.
• Contributing to development of high quality fully tested source code complying with deadlines, schedule and coding standards.
• Liaise with business analysts for clarification and understanding of requirements.
• Provide deployment and change management of the solution/platform.
• Develop tests strategy in coordination with project manager / Business Analysts.
• Provide technical assistance during user acceptance test.
• Communicate effectively.
• Analyse enhancement requests and bug-fixes.
• Document deliveries.
• Support applications in production - analyze and resolve issues as they arise as well as propose optimizations for future.
• Monitor the results and quality of the different software solutions and projects implemented in the organization.

Qualifications and Profile

• At least 8 years of software development experience
• At least 5 years’ experience working with Java
• Strong understanding and experience in SOLID patterns, unit testing and integration tests
• Strong knowledge and experience with latest and advanced Java language features as well as Spring Boot framework
• Well experienced in RESTful APIs design & development with Swagger and OpenAPI standard
• Good knowledge and experience in AWS Cloud Fundamentals (Microservice architecture, Docker & Kubernetes, S3 storage, Redshift etc.)
• Experienced with Java OpenTelemetry and ElasticSearch to build the observability for applications
• Experienced with front-end development with either Angular or React
• Good knowledge and experience of SQL or similar
• Experienced with Maven, Git, Gitlab and JIRA
• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis
• Strong ability to analyze code – understand execution flow & debug even without access to a debugger

An ideal candidate will also have expertise in some or all of the following:

• Apache Kafka, Spark and Iceberg
• Exposure to devops culture

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Role & Responsibilities:

At least 5 years of relevant working experience in full stack software development.

Hands-on technical skills and competency in the following:

At least one of these programming languages: Java, C# (.NET Core), Python (3.xx), Typescript.

Any database technologies such as Microsoft SQL Server, Oracle, PostgreSQL.

Familiarity with NodeJs, React or Angular is a plus.

Familiar with developing Cloud based applications using AWS stack.

Possess good understanding and relevant experience in developing enterprise applications using Object Oriented Programming.

Experience in methodologies such as Software Development Life Cycle (SDLC)/Agile Scrum, Kanban, or any DevOps frameworks.

Good team player who is keen to learn, independent, and with strong analytical, problem solving, communication and interpersonal skills.

Passionate in understanding business requirements and use technology to transform or improve current state.

Familiar with and interested to learn about current and emerging technology landscapes.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

• Candidate should have minimally 8 years of experience in relevant activities.

Technical

• Solution design using proven patterns, awareness of anti-patterns, performance tuning
• Java/J2EE, Spring,AngularJS, Spring MVC/Struts, Multi-threading, Restful web services , Swagger, JMS/WebSphere MQ, Java script, JQuery, XML, XSLT, Xpath, XSD
• Docker/Kubernete, Kafka, Spark, Mongo DB
• A strong understanding of recent Java language features, such as lambdas, streams, and futures
• Relational databases – MSSQL, Oracle, PostgreSQL
• Source management – SVN/GIT, TDD using Junit, DBUnit, Jira/QC.
• Application server – Jboss/WildFly/ Websphere
• Well experienced and having good understanding on SQL language,
• Well experienced and having good understanding on Unix/Linux Shell Scripting,
• Having experience with JIRA, Confluence, Maven, GitLab, Jenkins, SonarQube and other deployment tools.
• Having exposure to DevOps and DevOps tools.
• Knowledge on implementing solutions on the Cloud, preferably AWS.

Responsibilities:
• Overall Security Posture: Support and maintain APAC’s information security strategy and ensure it is aligned with Global security strategy based on Zero Trust
• Zero Trust Deployment Support: Lead and support Zero Trust deployment initiatives, ensuring alignment with organizational objectives and security best practices, Possess a strong background in security with a focus on general high-level knowledge.
• Gap Analysis: Conduct comprehensive gap analyses to identify vulnerabilities and areas for improvement within existing security frameworks in APAC region. Perform APAC’s Information Security Risk Assessment in accordance with the Risk Register Policy and support information security risk assessments for APAC to determine the gaps to reach Zero Trust.
• Project Management: Effectively manage Zero Trust deployment projects, including planning, research, monitoring, and reporting.
• Technical Advisory: Provide expert technical guidance and advisory services to stakeholders, facilitating informed decision-making regarding Zero Trust implementation, although not responsible for implementation, must comprehend the technical aspects of security technology and planning.
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams across the APAC region to ensure seamless integration and alignment of Zero Trust initiatives with broader organizational objectives.
• Documentation: Maintain accurate documentation of Zero Trust deployment processes, procedures, and best practices for reference and future optimization.

Additional General Responsibilities:
• Promote the use of ‘right-sized’ solutions for APAC, including Global Shared Information Security Services, to drive increased standardization and effective use of security resources.
• Promote an information security-conscious culture.
• Collaboratively work with APAC to develop and implement processes that meet Global information policy and standards.
• Support information security activities across APAC (align activities where possible, foster joint plans, etc.).
• Collaborate with APAC’s legal and compliance to ensure APAC is compliant with local information security laws and regulations.
• Support the efforts of APAC’s Security delivery resources to execute to expectations.
• Encourage the development of innovative ideas that solve root causes of identified problems.
• Build and develop cross functional relationships within APAC to engender support of security projects.
• Coordinate technical input and recommendations from GISS to APAC
• Work on global initiatives as part of working groups (e.g.: standards refresh, new technology discussion, etc.)

Job Duties:

• Deliver fully tested source code complying with quality indicators objectives
• Address technical aspects with architect and functional aspects with business analyst
• Liaise with business analysts for clarification and understanding of requirements
• Analyze technical constraints considering functional impacts with technical lead’s help
• Organize and keep up to date detailed technical documentation
• Provide detailed estimation for development of solutions
• Develop testing strategy in coordination with project manager / Business Analysts
• Perform design and code review for other team members
• Be pro-active and have a continuous improvement mindset
• Mentor junior team members

Job Requirements:

• 10+ years of experience in Java
• Basic understanding of risk domain
• Strong maturity in software development latest market practices
• Comfortable to do L3 Support activities when required during SG/Paris Hours

Technical

• Java/J2EE, Spring, Spring-Boot, Javascript, React JS
• Knowledge on both frontend and backend development
• Solution design using proven patterns, awareness of anti-patterns, performance benchmarking
• Relational databases – Oracle/MSSQL
• NoSQL DB - ElasticSearch
• Knowledge in Shell script, Control-M, Spark and Kafka
• Tools - Maven, Jenkins, GITLAB CI, ArgoCD
• Source management – GIT, TDD using Junit, Jira/QC
• Knowledge of Apache Airflow, Python and Kubernetes/Docker is a must
• Knowledge on Cucumber and Selenium is a plus

Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

Salary: $2,500 to $4,000

Duration: 1 Feb 2025 - 31 Jan 2026

Location: CWT Distripark Jalan Buroh and/or Bras Basah

Working Hours:

Mondays to Sundays (5 days a week as per schedule) rotating day and night shift: 7am to 4pm/ 1pm to 10pm/ 10pm to 7am
and/or Mondays to Fridays: between 8.30am to 6.30pm (8 hours a day)

Responsibilities:

1. Hardware and Software Support:

• Install, configure, and maintain computers, workstations, and related hardware for office staff.
• Provide troubleshooting and technical support for hardware (computers, printers, scanners, etc.) and software issues.
• Install and update software applications (e.g., office productivity tools, antivirus software, email clients).
• Maintain a record of all IT equipment inventory and ensure regular updates, repairs, or replacements are carried out.

2. Network and Connectivity Support:

• Ensure stable network connectivity (Wi-Fi, LAN, VPN) for all office users.
• Diagnose and resolve network-related issues, such as slow internet speeds, wireless connectivity problems, etc.
• Assist with setting up and configuring network printers, scanners, and other shared devices.

3. User Support and Troubleshooting:

• Act as the first point of contact for all IT-related issues from office staff (email, phone, ticketing system).
• Troubleshoot and resolve basic technical issues related to operating systems, office applications, and network connectivity.
• Provide remote support for employees working offsite (home offices, remote locations) using tools like remote desktop support.
• Assist with onboarding new employees by setting up user accounts, email, and necessary hardware/software.

4. Security and Backup Management:

• Assist with IT security initiatives, including the setup of antivirus software, and data encryption.
• Assist in data recovery processes in case of system failures.
• Monitor and enforce IT policies regarding password management, data security, and access control.

5. System Maintenance:

• Ensure that all office systems (servers, workstations, etc.) are regularly maintained and updated with the latest security patches and updates.
• Perform routine hardware checks to prevent issues and minimize downtime.

6. IT Documentation:

• Maintain a knowledge base of common IT issues and resolutions for quick reference.
• Keep detailed records of all IT incidents, troubleshooting steps, and resolutions for future reference.
• Document IT configurations, processes, and procedures to ensure consistency and scalability.

7. IT Project Assistance:

• Assist with IT-related projects such as office relocations, upgrades to office technology, or system migrations.
• Provide technical support during the implementation of new IT systems or software.

8. Training and Guidance:

• Provide basic IT training and guidance to employees, including the use of new software, hardware, and cybersecurity best practices.
• Assist in creating and distributing IT-related training materials to improve staff competency.

9. Vendor Coordination:

• Liaise with external IT vendors and service providers for equipment repairs, software licensing, and other IT-related services.
• Manage software licenses and subscriptions to ensure compliance with licensing agreements.

10. General Administrative Support:

• Assist in the procurement of new hardware and software.
• Track and manage IT-related purchases and warranty information.

Requirements:

1. Technical Skills:

• Hardware and Software Proficiency: A strong understanding of computer hardware, operating systems (Windows, macOS, Linux), common applications (Microsoft Office, Adobe Creative Suite), and mobile devices.
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
• Networking Basics: Knowledge of network protocols, connectivity, and basic network troubleshooting.
• Security Awareness: Understanding of basic security principles and best practices to protect against malware, phishing, and other threats.

2. Communication and Interpersonal Skills:

• Excellent Communication: Ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing.
• Active Listening: Paying attention to user's descriptions of their issues to accurately understand the problem.
• Empathy and Patience: Demonstrating understanding and patience when dealing with frustrated or stressed users.
• Customer Service Orientation: A focus on providing positive and helpful service to end-users.

3. Service Delivery Standards:

• Responsiveness: Providing timely responses to user requests and incidents.
• Resolution Time: Aiming to resolve issues quickly and efficiently, while keeping users informed of progress.
• Service Level Agreements (SLAs): Adhering to defined SLAs for response and resolution times.
• Ticket Management: Using a ticketing system to track and manage user requests and incidents.
• Knowledge Base: Maintaining a knowledge base of common issues and solutions for self-service support.

4. Other Important Requirements:

• Documentation: Creating clear and concise documentation for users and internal use.
• Training: Providing training to end-users on new software, hardware, and IT policies.
• Adaptability: Keeping up-to-date with new technologies and trends.
• Teamwork: Collaborating effectively with other IT staff and departments.
• Experiences: Preferably with 1 year IT support experiences

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)