HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.
HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.
At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.
GENERAL SUMMARY
The Residential General Manager of the Single Room Shared Facilities Project (SRSF) is responsible for the overall strategic direction of the programme/project, as well as the operational aspects of the programme. He/she is also responsible for critical communication with key stakeholders, in particular, the Housing Development Board, and asset management partner(s), ensuring compliance with project requirements and driving service outcomes. The Head of SRSF will also be responsible for managing the budget of the programme/project.
ROLES & RESPONSBILITIES
Leadership & Strategy
1. Provide leadership to develop and maintain capability for Single Room Shared Facilities (SRSF) Programme/Project to provide high quality of service deliver to meet the objective of the programme
2. Design/develop strategy and implement programme to meet the Key Transformative Objectives in accordance to HCSA’s SRSF service model to facilitate transformation and empowerment to break the cycle of poverty and disadvantage
Fidelity, Compliance and Governance
1. Oversee and manage SRSF to ensure all KPIs stipulated by Funding Agency and Service Agreement are met in the areas of operating the Facility and rendering assistance to residents
2. Set, review and evaluate targets, objectives, outcomes and outputs of the SRSF on a regular basis. This includes the use of data and knowledge collected from CRM if implemented
3. Plan and manage the budget of the SRSF and follow proper accounting principles and guidance from Corporate Office
4. Establish, review and ensure compliance with Risk Management Plan, Pandemic Plan and Emergency Response Plan
5. Provide accurate and timely regular and ad hoc reports and updates to relevant stakeholders, for example HDB, on the progress of the clients, as well as operational matters where relevant
6. Supervise the preparation and timely submission of monthly reports, incident reports, and any other reports as may be required by relevant skateholders
User-centric Service Delivery
1. Provide leadership over the day to day operations of the SRSF, and ensure that the safety and welfare of the clients are taken care of. This includes development and review standard operating procedures (SOP) to ensure effective and efficient operation of the programme
2. Ensure that services are provided in such a way as to promote neighbourliness, and that social support uplifts residents to achieve stability, self-reliance and social mobility
3. Provide oversight on the progress of intake and referral to ensure that clients are referred to the appropriate services in a timely manner
4. Advocate for relevant social issues pertinent to users served by SRSF
People Management & Stakeholder Relationships
1. Ensure that all staff are well trained and abide by the HCSA’s philosophy, mission, objectives, and operating principles in carrying out their duties. This includes ensuring that staff resources are adequate and skillset matched to promote efficient and effective service delivery
2. Manage staff-staff and staff-client relationships, and mediate any issues that may arise
3. Collaborate with other teams in fulfilling global objectives of the programme
4. Manage communications and feedback from stakeholders and team members
5. Build collaborative working relationships with partnering agencies including HDB Zone/Branch representatives, Grassroots Organisations and other agencies on ground issues and activities
Others
1. Any other duties assigned by supervisor from time to time
QUALIFICATIONS
Education and Experience
1. Minimum Bachelor Degree qualification in social sciences, business or management with Certification or Diploma in social work, counseling or psychology
2. Minimum 10 years’ working experience with at least 8 years in leadership positions
3. Digitally fluent, familiarity with digital tools for data visualization, data analysis, report-writing and presentation
4. Good understanding of relevant social issues such as poverty, homelessness
5. Relevant experience in operational management of a residential facility
6. Good interpersonal relationships and management of stakeholder relationships
Salary commensurate with experience.
Venue of Work: Yio Chu Kang
