•Working with Process Engineer & Engineering team on QC requirement.

•Documenting inspection criteria and quality plan.

•Work with QA, Process and Product team on corrective action with quality issue.

•Work with Process team on in-process audit and FQC audit.

•Control of Supplier Quality Assurance (SQA).

•Quality control of in-coming, in-process and out-going products.

•Assist in Project team/Construction team.

•Quality check on finishing work accordance to method of statement

•Prepare and compile report after inspection.

•Plan on construction site visit and liaise with Project Manager or Engineer

•Liaise with Authority for Certification

•Provide Training to workers accordance to method of statement.

Partipost is building a platform that connects brands with genuine people to launch organic marketing campaigns. We believe in giving the crowd a voice, and that social media advocates have the power to call their followers into action. We are committed to building solutions with our users' needs as a priority.

Backed by SPH Ventures, iGlobe Partners, Quest Ventures.

Key Responsibilities:

The Assistant Marketing Manager will focus on creating and executing strategies to enhance B2C user acquisition and retention while supporting B2B lead generation initiatives. This role requires a proactive, detail-oriented marketer with a passion for data-driven campaigns, events, and relationship-building to foster growth and engagement across both user and client communities.

Key Responsibilities

• User Acquisition & Retention (B2C Marketing)
  • Design and implement campaigns to drive user acquisition, building an active, engaged community of influencers and users.
  • Execute retention-focused programs to encourage engagement and improve user loyalty.
  • Collaborate with internal teams to align acquisition and retention campaigns with product updates, user incentives, and community-building activities.
  • Analyze campaign data and user behavior, making adjustments based on insights to optimize acquisition and retention efforts.
• Lead Generation & Nurturing (B2B Marketing)
  • Develop and implement B2B lead generation strategies, including organizing online and offline events (e.g., webinars, expos) to attract and engage potential clients.
  • Build and maintain a pipeline of qualified leads through strategic partnerships, targeted campaigns, and event-driven initiatives.
  • Oversee the planning and execution of events, including logistics, promotion, and post-event follow-up to nurture leads and build strong B2B relationships.
  • Track and report on event and campaign performance, identifying insights and optimizing future lead generation activities.
• Performance Analysis & Reporting
  • Monitor and analyze key marketing metrics, providing actionable insights to optimize user acquisition, retention, and lead generation efforts.
  • Work closely with the Head of Marketing to align strategic goals with company objectives, contributing to planning and decision-making processes.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 3-5 years of experience in marketing, with expertise in B2C user acquisition, retention, and B2B lead generation.
• Demonstrated experience in managing digital and event-based marketing campaigns.
• Strong understanding of digital marketing channels, including social media, email, content marketing, and paid advertising.
• Excellent analytical skills, with the ability to interpret data and optimize strategies based on insights.
• Exceptional communication, project management, and organizational abilities.
• Creative and strategic thinker with a talent for generating innovative ideas to drive growth and engagement.

What We Offer

• The opportunity to work in an innovative, fast-growing influencer marketing industry.
• Direct involvement in impactful campaigns and events that shape the company's success.
• A supportive team environment with mentorship from experienced marketing professionals.
• Competitive salary, benefits, and growth opportunities.
• Passionate about influencer marketing and building strong user communities.

Main responsibilities

• Deliver IT projects/releases within the agreed budget and schedule without compromising quality, with strong tracking/budget control skills
• Be knowledgeable functionally and drive projects, Inclusive of BAU works, from initiation to post implementation support following SDLC/Agile methodologies. Enforce the Bank's project management policies and procedures.
• Set expectation and project governance at kick off and monitor adherence/compliance throughout the project phases.
• Lead the (Core and Extended) Teams together and collaborate closely to deliver the project/release. Ensure delivery plans, objectives and targets are aligned clearly with the teams and stakeholders.
• Collate progress statuses to track/align reality with delivery plan and publish the reports to stakeholders.
• Manage project Dependencies, Risks and Issues with the project teams to overcome challenges or propose mitigation plans if require escalations to Management for decisions.
• Chair Steering committee to provide communication and status reporting to stakeholders and senior management.
• Proactive in providing solutions to project issues/risks
• Manage change requests and demands that may impact approved delivery plans.
• Vendor management (where applicable).
• Stakeholder management
• Risk analysis, monitoring and mitigation
• Adept at utilizing the various Project management and related tools as well as carrying out resource levelling/ prioritization.
• Forecast any potential issues and budget deviations, as well as analysis of projections

Qualifications and Profile

• Minimum of 7 years of experiences with at least 3 years as Project Manager in a banking IT system.
• Good and proven fundamental knowledge of Project Management and Risk Management sklls are essential and required for this role.
• Good inter-personal skillsets & communications
• Proven record to setup strong project governance in large and complex projects/programs. Candidates with experience with projects with value > SGD 500k will be advantageous
• PMP certification is advantageous but not mandatory; proven track records in managing medium to large sized project teams and deliverables.
• Have experience in project budgeting/financial planning and tracking, Candidates with experience with projects with value > SGD 500k will be advantageous
• Experienced in running Agile methodologies project
• Experienced in Cash Management IT or possess Cash Management domain knowledge would be a plus.

Other Professional Skills, qualifications and Mindset

• Work on complex systems and a challenging international work environment
• Ability to adapt and keen attitude to learn and develop is a plus.
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation kills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with technical team
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Hold a Bachelor’s /Master’s degree from a reputable university, and whilst not essential, subjects including computer science, electronics are a plus

1. Singapore locals or PRs are preferred;

2. It is best to have BUSINESS DEVELOPMENT MANAGER work experience.

3. Those who can accept overtime work, Accept the 24-hour two-shift working system.

4. The monthly salary is between SGD9900-18800

5. The work place is in the club store. You must be approved by the police station before you can start working.

Interested applicant please email your resume at [email protected] or contact us at +65 86969408. Singjob International Pte Ltd | Rainobw Deng | R1871429 | EA License No. 18C9193

Our client, an UK MNC located in Orchard area is looking for outstanding candidates to fill the position of HR & Admin Manager (Permanent position, Salary : S$80K to S$120K PA, with benefits, such as Annual Leave, Medical Leave, etc).

Responsibilities :

Responsible for running the administration of the office in Singapore as well as provide assistance to the 4 remote offices, Ensure overall company efficiency, productivity and cost effectiveness.

Financial:

- Manage office spend effectively; implement any cost cutting measures

- Responsible for preparation of office operating expenditure budget

- Prepare monthly comparison between Singapore expenditure actual vs budget.

- Answering of internal/external audit queries.

- Liaise with UK finance controllers regarding SAR spending and recharge by UK.

People Management:

- Manage two direct reports; responsible for allocation of work. Provide effective leadership to ensure that report is properly trained, organized, equipped and motivated to achieve objective, respond to changing policies and fulfil her potential.

HR/Admin:

- Assist with recruitment of new staff and preparation of employment contracts in consultation with UK HR

- Manage application of EP application/renewal for foreign hires

- Manage HR files.

- Preparation of increment/annual bonus and target bonus letters.

Outsourced contractors/service providers:

- Drive outsourced paymaster/accountant on staff salaries and preparation of monthly accounts, ensure salaries are paid on time and monthly are promptly completed.

- Drive Company Secretary on all secretarial matters e.g. updating of business profile with the authorities on various changes. Ensure filing meets deadlines.

- Liaise with insurance broker on all office and staff insurance renewals.

- Work with hotels on contracted hotel rates and travel agent on corporate rates with SQ, our preferred airline.

Executive Assistance:

- Support the RD and other RSD/RSM across all offices.

- Interface between UK and AsPac offices.

- Act as Local Communicator for AsPac.

Operations:

- Manage office relocation and renovation

- Organise yearly AsPac Sales Meeting and GBT meetings in AsPac

- Organize company’s adhoc events during the year.

Compliance:

- Ensure and work with all staff to ensure that the company’s T&E compliance policy is being executed; work with the administrators of the other 4 remote offices to ensure that compliance is in place

Requirements:

1. Candidate must possess at least a Bachelor Degree
2. At least 5 years of working experience in the related field
3. Preferably managers specialising in Secretarial/Executive & Personal Assistant
4. HR experience would be advantageous
5. Excellent administration and organisation skills and knowledge of bookkeeping procedures
6. A strong communicator and possess good writing skills
7. Excellent skills in influencing and motivating others
8. Active listener and good time management
9. Possess good analytical skills and a good problem solver
10. Familiar with compliance policy and execution

HOW TO APPLY :

Interested applicants, please submit your updated resume & a recent photo in MS Word format to :

[email protected]

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

Responsibilities:

• Manage a portfolio of clients, ensuring compliance with tax regulations and providing expert tax advisory services.
• Review and offer recommendations on client agreements or documents to ensure compliance and mitigate risks.
• Identify and assess cross-business opportunities for business development while overseeing tax engagements.
• Evaluate clients' portfolios, offering recommendations and solutions to align with target revenue goals.
• Collaborate with staff, peers, and partners to deliver comprehensive tax advisory services to multinational clients across various industries in Singapore and globally.
• Lead and oversee all tax-related engagements and processes.
• Mentor, train, and develop junior staff members.
• Build and maintain strong relationships with clients, networks, teams, and other service areas.
• Participate in ad hoc projects and tasks as needed by the Partner(s).

Requirements:

• Bachelor’s degree in Accountancy, Finance, or a related discipline, preferably with an SCTP-recognized professional qualification.
• At least 6 years of relevant experience, ideally within a professional services or accounting firm.
• Strong knowledge of Singapore Tax guidelines.
• Excellent project management, leadership, and analytical abilities.
• Effective communication skills, with the ability to engage at all levels.
• Team-oriented, motivated, and committed to career growth and development.

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
• Performance bonus
• Merit increment

Salary Range: $4,000 to $4,600 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Key Responsibilities:

• Engage and lead discussions with Knowledge Partners including Autonomous Universities, Polytechnics, private training providers, and corporate academies.
• Support Functional Leads in project activities for certification assessment management, including application management, technical support, and e-learning content development.
• Provide support in the assessment preparatory platform management, such as user tracking and invoice management.
• Develop and manage Knowledge Partners Accounts to build both academic and non-academic pathways to Skills Badge attainment.
• Work closely with internal and external stakeholders in developing strategies and implementing initiatives to signpost HR professionals and businesses to sign up for courses leading to Skills Badges.
• Provide support in daily project life cycles such as vendor management, invoice management, project scheduling, and IT application implementations.
• Review and refresh the Skills Badges online platform to ensure that it is up to date and relevant.
• Collaborate with internal departments to extract, transform, and analyze competency data, conducting skills/needs analysis and engaging in data storytelling to advance upskilling and recertification efforts for the certified HR community.
• Preparatory Content Management: Maintain and track revisions of content changes on preparatory platform and offline copies. Uploading, revision of content where required.
• Reporting and maintenance of dashboard on key indicators relating to usage and candidate satisfaction on a weekly basis.
• Any other work assigned by the reporting officer from time to time.
• Perform any other tasks as assigned.

Requirements:

• Strong written and verbal communication skills
• Enjoys collaborative work and adept at managing stakeholders
• Competent in using data for analysis, visualization, reporting and presentation
• Strong project management skills and attention to detail

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Hiring & training restaurant staff following company policies
• Speaking with diners to address concerns or solve problems
• Creating work schedules for restaurant staff
• Managing inventory of food, supplies, and equipment
• Training and supervising staff, ensuring quality service and excellent overall performance

Job Responsibilities:
Description

Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills


Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

58 RECRUITMENT PTE. LTD

19C9772

67026282

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

Soft Skills: Excellent communication, leadership, and client relationship management skills.

The role will be responsible for 3 functions within the IT Business Group:

• IT Infrastructure
• Cybersecurity
• Governance

IT Infrastructure

• Lead a team of 24-by-7 team members to ensure technology operations are efficient and effective from cost and stakeholder satisfaction angles, and the IT environment is reliable.
• Develop and implement a systematic and rigorous approach to ensure data and system control, security and integrity.
• Ensure that policies and procedures are in accordance with evolving regulations, legal requirements and industry standards.
• Ensure that policies and procedures are complied with, and audit findings comprehensively addressed.
• Ensure the IT infrastructure has strong protection, detection, and response capabilities for cybersecurity threats.
• Maintain a business continuity and disaster recovery plans to ensure timely and effective restoration of data and IT services in the event of a disaster.

Cybersecurity

• Drive organization wide IT awareness initiatives through provisioning of CBT for security, identify possible gap of understanding in staff and facilitate re-training/awareness session.
• Facilitate Information Security Management System (ISMS) audit planning, coordination, management response, rationalisation and collation and tracking of audit action items with internal and external parties.
• Drive simulated phishing campaigns to improve security posture of organisation.
• Ensure compliance with ISO27001 and Cybersecurity Code of Practice under the Cybersecurity Act.

Governance

• Enforce IT policy, standards and procedures/guidelines in accordance to internal policies, and applicable regulations (such as PDPA, Cyber Security Act, EMA Regulations, and Computer Misuse Act).
• Perform periodic reviews of the IT system access.
• Facilitate IT audit planning, coordination, management response, and tracking of audit action items with internal and external parties.
• Perform IT compliance check by reviewing control effectiveness.
• Perform IT audit on established standards.

Financial Management

• Manage the annual IT budgeting exercise with Finance.
• Track OPEX and Capex spend against budgets.
• Manage purchase requisitions and process invoices for IT purchases.
• Prepare waiver of competition, variation order, evaluation and award papers where necessary.
• Track contracts – utilization and renewals.
• Track assets, licenses, maintenance expiry dates, end of life/support dates.

Requirements

• Degree in Information Systems, Engineering or related discipline.
• At least 10 years’ experience in an IT related field.
• Candidates from oil and gas industry, complex utilities and infrastructure corporations will be considered favorably.
• Demonstrated ability to lead and perform at a management capacity, demonstrating initiative, creativity, and consensus-building skills. Serve as a member and leader of various corporate committees and task force groups.
• Proven track record of successful large project implementations, broad IT infrastructure and application architecture knowledge. Have strong infrastructure domain knowledge around cloud computing.
• Self-starter, independent, and hands-on. Good interpersonal, facilitation skills, customer focused/service oriented, and has effectively affected change.
• Ability to work as part of larger teams and leading cross-function team initiatives

Candidates with more senior experience will be considered for the Senior Manager role.

Job Highlights

• Great teamwork, politic-free and friendly work environment for growth
• Young and creative team
• Encourages work-life balance
• Competitive remuneration package
• Positive growth of business portfolio

Job Summary

As an Assistant Relationship Manager, you will play a crucial role in supporting the Business Relationship Manager in managing and cultivating relationships with clients.

This role provides a unique opportunity for career advancement, with the potential for grooming into a Relationship Manager position. As you demonstrate dedication, proficiency, and a proactive approach, you will be exposed to learning experiences and mentorship that contribute to your professional development. This growth path aligns with our commitment to nurturing talent from within the organization.

Job Description (Role & Responsibilities)

• Liaise with client to complete credit application, financial data and documentation.
• Assist Business Relationship Manager in credit evaluation.
• Process credit memo.
• Operational and credit verification including site visit when necessary
• Review loan requests and client’s financial status.
• Maintain updated records of loan applications and monitor progress of existing loans.
• Approach potential clients to establish relationship
• Understand client needs and develop plans and solutions to address them
• Support in department related activities e.g. exhibition, roadshow, event, site visit, etc. both indoor and outdoor

Who are we looking for?

Requirements

• Minimum 2 years of working experiences.
• Experience in SME/Credit Companies is an added advantage
• Knowledge to analyze Company Audit report is an added advantage
• Proactive, energetic, and possessing strong business acumen along with excellemt networking capabilities.
• High integrity, adept at communicating with individuals at all organizational levels, and open-minded with a determined work ethic.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.
• Hard-working and diligence in carrying out responsibilities.
• A Goal Go-Getter to achieve objectives and meet targets.
• Hungry to Succeed in their role.
• An enthusiastic learner to acquire new knowledge and skills.
• Excellent communication and listening skill

Where are we?
• Ideal Location, located within The Plaza, adjacent to the prestigious Park Royal Hotel
• Near to Bugis MRT Station (5 mins walk)
• Surrounded by plenty choice of food, shopping and public transport eg Arab street
• No CBD charges-Just outside CBD restricted area.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Additional Information

Career Level

First-line management

Qualification

Higher Secondary/Pre-U/’A’ Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree”

Years of Experience

3 years in finance industry

Job Type

Full-Time , 5-day work week

Company Overview

Being a part of a business that's growing rapidly can be an exhilarating experience!
At Planworth, we offer customized working capital solutions for organization sizes ranging from small and medium-sized enterprises (SMEs) to large-sized companies eg List Co. Addressing our clients’ financial goals with tailored financial working capital solutions at every stage of their business journey to aid them in achieving their business goals and objectives.

Through our innovative financing solutions and proprietary SME-friendly credit scoring system, we are able to address the evolving needs of SMEs/larger and even boost growth and evolvement of large companies alike. Our team of experts provides valuable innovative and customized financial advice that are best catered to meet our client’s current standing and bring them towards their business goals.

At Planworth, we're dedicated to the growth of companies in aiding bring them closer towards their goals, and milestones, and hence building a stronger economy in the process.

We always endeavour to do what is right consistently. With the strong aspiration, we work as one team to build a strong future and pursue long-term success not only for our clients but also for our family at Planworth. We pride ourselves for being an exceptional company in many ways, which has brought upon smiles and satisfaction to our clients and stakeholders; our highly rated feedback from clients on Google is a testament to our exceptional service and solutions provided.

With our focus on offering a customized range of working capital solutions such as Contract/Project Financing, Pre and Post Factoring, and supply chain financing, we are well-positioned to cater to a wide range of organizations from SMEs to larger companies.

With our speciality in providing a customizable range of working capital solutions, along with our core values of Passion, Respect, Integrity, and Accountability, we are on track to achieving our goals of becoming one of the most preferred and competitive companies in the working capital solutions industry in the region.
Planworth's commitment to doing what is right and our focus on innovation and SME-friendly solutions are all built on a foundation of trust.

Why One Should Join Us
Planworth is an organization that not only values but also commits to nurturing our talents. With our existing team of leaders and staff that has powered Planworth’s growth year on year, we work with you to unleash your talent to power your capability and live up to your full potential. We are merit based with digital tools and systems in place to guide your career development and achieve your goals. We provide you with the avenue and opportunity to explore into your learning potential and career goals through our well-structured career development and training programs. We invest greatly in R&D, ensuring that we are in-line with the ever-evolving digital environment which provides you with the right tools to be in tandem with the ever-evolving digital environment to empower you to becoming valuable stars of tomorrow in the industry.

Joining Planworth means being part of a team of leaders and staff who are dedicated to achieving excellence and success. Come and be part of Planworth’s culture of excellence!

“Helping clients achieve their financial goals is our greatest honour”.

Who We Are
Planworth Global Factoring (Singapore) Pte Ltd is a qualified factoring company in Singapore that is accredited by the Singapore Government on the Vendors@Gov portal to provide working capital financing needs to vendors of the Singapore Government.

Planworth Global Factoring (Singapore) Pte Ltd was awarded the SME 500 award for year 2021 as it recognized Planworth’s ability to display resilience, business continuity, operational and staff excellence to transform and support the aspiration of its clients despite the COVID-19 pandemic being a challenge for businesses locally and globally. In the subsequent years Planworth S’pore went on to achieve consecutive awards for SME500 2022 and SME500 2023 award as an attestation to its business standards, qualities, performance, and prestige commercial status .Its founder, Dato' Kuek, has also been awarded the Entrepreneur 100 Award 2022 as well as the “Best Performing Entrepreneur of the year for Financial Services” Award in recognition of his exceptional business acumen and leadership as well as his impact on the industry.

Planworth S’pore is associated with the Grand Columbia Group (The Group), which was established in 1992 with headquarter at Kuala Lumpur, Malaysia. The Group has diversified business interest in Asia Pacific and is fast expanding through organic growth and acquisitions.

The Group is a regional company with multi-million USD asset investments in Malaysia, Singapore, Papua New Guinea (PNG) and China. Its portfolio includes Finance and Banking, Trade and Supply Chain Finance, Property Investment & Development, Manufacturing, Shipping, Telecommunications and Insurance. The Group website is at www.grandcolumbia.com.

In 1998, The Group has successfully acquired MBF Finance (PNG) Limited, a licensed financial institution under the supervision of the Bank of Papua New Guinea. MBF Finance (PNG) Limited was previously owned by MBF Finance Berhad in Malaysia, which at that time was a subsidiary of one of the Asia largest licensed Deposit taking financial institution. Since the acquisition, to reflect the vision of the new shareholder, it became Finance Corporation Limited or FinCorp (www.fincorp.com.pg), a leading licensed financial institution in Papua New Guinea.

Planworth headquarters - Planworth Malaysia Sdn Bhd, located in Kuala Lumpur, Malaysia, is registered with Ministry of Finance (MOF) Malaysia to finance Government, GLC and Private Sectors contractors, vendors, and suppliers. Planworth M’sia is a member of Factors Chain International (FCI) that represents the international factoring industry. The other bank member is RHB. Planworth M’sia has won many awards and is No 1 and the largest Non-Bank Factoring in M’sia .

Planworth Malaysia’s accomplishments are being recognised and reaffirmed by government agencies as a Recipient of the Smart Automation Grant from MDEC, Recipient of Market Development Grant from MATRADE, and its collaboration with the Centre for Entrepreneur Development and Research (CEDAR), SME Bank under the SCOREXCESS initiative, supporting of government in developing financial ecosystem for SMEs/Entrepreneur development. In the competitive commercial world, Planworth Malaysia was awarded the SME100 Award 2021 as the winner of fast-moving company despite of the challenges imposed during the COVID pandemic. Its dependability and financial strength are also reaffirmed by CTOS Credit Excellence Award 2021 .This excellent accomplishment continues into year 2022 - as a winner of Best SME in financial services Industries and Best Top Entrepreneur in Finance Industries from Malaysian Entrepreneur Foundation. All these awards achieved over the years are meriting our glowing reputation of being "A class Above" all.

WITH PLANWORTH, YOUR DREAMS BECOME POSSIBLE!

A Retail Store Operations Manager is responsible for overseeing the day-to-day operations of a retail store or chain of stores, ensuring the store runs smoothly, meets its sales targets, and provides excellent customer service. Their role involves a combination of management, strategy, and execution. Below is an outline of the key responsibilities and duties that typically fall under the scope of a Retail Store Operations Manager:

1. Store Management

• Daily Operations: Oversee the overall functioning of the store(s), ensuring that operations run efficiently.
• Staffing: Manage staff schedules, hiring, training, and performance evaluations.
• Product Stocking & Merchandising: Ensure products are properly stocked, displayed, and organized according to store policies and standards.
• Customer Service: Ensure a high level of customer satisfaction through direct interaction and store service standards.

2. Sales and Profitability

• Sales Targets: Set sales goals and ensure the store meets or exceeds them.
• Inventory Management: Monitor inventory levels, manage stock replenishment, and oversee stocktaking processes to avoid overstocking or stockouts.
• Revenue Growth: Analyze sales trends and implement strategies to boost revenue and reduce costs.
• Promotions & Discounts: Coordinate in-store promotions, special offers, and loyalty programs to attract customers and increase sales.

3. Financial Management

• Budget Management: Develop and manage the store’s budget, ensuring that operational costs stay within limits while maintaining store profitability.
• Cost Control: Monitor and control operational costs, including labor, inventory, utilities, and other store expenses.
• Reporting: Prepare regular reports on sales performance, inventory levels, and financial performance for senior management.

4. Staff Leadership & Development

• Team Management: Lead, motivate, and mentor staff to ensure a positive work environment and high productivity.
• Training: Ensure employees are trained in store operations, product knowledge, customer service, and safety standards.
• Conflict Resolution: Handle any staff or customer-related issues that arise, providing solutions in a timely and professional manner.

5. Customer Experience

• Customer Satisfaction: Ensure that the store consistently meets customer service expectations by implementing feedback systems and addressing complaints.
• Store Atmosphere: Oversee the physical appearance and cleanliness of the store, creating a welcoming environment for customers.
• Handling Returns/Exchanges: Manage customer returns, exchanges, and warranty processes effectively, in line with store policy.

6. Marketing and Promotions

• Local Marketing: Work with the marketing department to implement local advertising and promotional campaigns.
• Community Engagement: Engage with the local community through events or partnerships to increase brand awareness and drive traffic to the store.
• Visual Merchandising: Oversee in-store displays, ensuring that product placement aligns with brand and sales goals.

7. Strategic Planning

• Business Strategy: Work with senior management to develop and execute business strategies that align with corporate goals.
• Expansion Plans: If managing multiple stores, assist in scaling operations or setting up new locations.
• Performance Analysis: Continuously assess store performance and recommend improvements in processes or systems.

8. Technology Integration

• Adoption of New Tools: Implement and manage the adoption of new technology and tools (e.g., digital inventory systems, customer experience platforms) to streamline operations.
• Data Management: Ensure that customer and sales data are collected and analyzed for continuous improvement.

Key Skills Required:

• Leadership and People Management: Ability to manage and inspire a team.
• Strong Communication: Effective in managing both customers and employees.
• Analytical Skills: Ability to analyze sales data and trends to drive business decisions.
• Problem-Solving: Capability to handle challenges, conflicts, and improve store operations.
• Financial Acumen: Strong understanding of budgeting, cost control, and profitability metrics.
• Customer-Focused: Ensuring the best possible customer experience to drive loyalty and sales.
• Time Management: Prioritizing tasks to ensure efficient store management.

Education and Experience:

• A degree in Business Administration, Retail Management, or a related field is often preferred.
• Extensive experience in retail management or store operations, typically 3-5 years or more, is required.
• Proficiency with retail management software and POS systems.

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

whatsapp: 85986715

职位：美容店长

薪资：底薪3000-3500+佣金，综合薪资5000-7000

工作时间：11am-9pm

要求：45以下

岗位描述：1.负责美容门店管理及团队建设工作；2.带领团队达成销售目标并实现利润最大化；3.建立良好的客户关系，提升客户满意度和忠诚度。

福利：7天年假，14天病假，花红，13薪

Position: Beauty store manager

Salary: basic salary 3000-3500 + commission, comprehensive salary 5000-7000

Working hours: 11am-9pm

Requirements: 45 or less

Job Description: 1. Responsible for beauty store management and team building, 2. Lead the team to achieve sales goals and maximize profits, 3. Establish good customer relationships and improve customer satisfaction and loyalty.

Benefits: 7 days of annual leave, 14 days of sick leave, bonus, 13 month salary

Jie Shun Jia | EA License No.: 24C2410 | EA Registration No.: R24124440 (FENG YINGJIE)

We are looking for a Business Development Manager (Sales) to be part of our team. The Business Development Manager will be supported with inbound leads and get the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Our client is looking for someone who can drive the formulation and execution of HR strategy for compensation, performance management and benefits to reinforce the organisation’s attraction and retention of talents.

Key Responsibilities

1. Lead a small team to develop compensation and performance management strategies, and translate them into policies, practices, and processes.

2. Oversee the annual review exercise for salary increment and bonus payout.

3. Participate in annual salary benchmarking exercises and reviews.

4. Manage the benefits administration and vendors.

5. Build collaborative partnership with external and internal stakeholders and provide recommendations and solutions to HR teams and business departments.

6. Derive insights from C&B data to enable more effective people decisions and optimize cost.

7. Conduct internal audits and reviews to ensure compliance to relevant regulations and policies.

Key Requirements

1. Minimum 8-12 years of experience in HR, with a focus on compensation, benefits and performance management.

2. At least 5 years of supervisory experience.

3. Strong attention to details and management of confidential information.

4. Strong analytical and communication skills.

5. Comfortable with multi-tasking and working in a fast-paced environment.

6. University degree.

Job Description

• Industry/ Organization Type: Building & Construction
• Position Title: Assistant Operations Manager
• Working Location: Pioneer
• Working Hours: 5.5 working days (Mon to Fri 8 AM – 5 PM, Sat half day)
• Salary Package: Basic Salary up to $6,000 + AWS + Variable Bonus + Transport Allowance
• Duration: Permanent

Key Responsibilities

• In charge of overall supervision for Milling & Patching team
• Decision making for equipment and team allocation
• Build a diverse team with different talents and responsibilities
• Attend meetings with customers and clients
• Convey complex thought processes clearly and concisely
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Minimum Diploma in Civil Engineering or related qualification
• Has experience with Land Transport Authority (LTA) or Strategic Planning Policy Group (SPPG)
• Project management experience is required
• Proficient in MS Office
• Ownership of a class 3 driving license is an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65827 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing - Fragrance
• Position Title: Sales Manager
• Working Location: West
• Working Hours: 5 days, (Mon – Fri, 9 am – 6 pm)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Lead the sales/marketing division in Singapore.
• Coordinate with sales/marketing teams from different countries in the Asia Pacific region such as Vietnam, Thailand, Malaysia, India and Indonesia for servicing local clients and monthly sales report submission etc.
• Provide customer service / maintain existing key customer accounts.
• Create new client accounts from different countries, especially new market regions.
• Increase sales volume specifically in the Asia Pacific region.
• Any other assigned duties.

APPLY NOW!!!

• Possess at least 3 years of experience in sales of FLAVOUR and FRAGRANCE and/or FOOD PRODUCTS.
• Minimum Diploma/Degree qualification in Business Administration/Business Management & Marketing.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65915 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

Program Management and Customer Interface

Act as the main point of contact for Key Account Customer(s), managing all technical communications, status updates, and program-related inquiries.Define project scope, objectives, and success metrics in close collaboration with K&S and align cross-functional teams within Akribis Systems to meet these objectives.Develop, track, and manage detailed project plans, timelines, and milestones, ensuring transparency and accountability throughout the project lifecycle.

New Product Introduction (NPI)

Lead new product introduction projects for K&S, coordinating closely with engineering, production, quality assurance, and supply chain teams to ensure on-time and on-spec delivery.Collaborate with K&S on design specifications and performance requirements, ensuring that Akribis meets the technical and operational needs of the customer.Identify and mitigate project risks, ensuring potential issues are proactively addressed to minimize impact on project timelines and quality.

Engineering Change Management (ECM)

Oversee engineering change management (ECM) processes for Key Account Customer(s)' projects, ensuring all modifications are smoothly integrated and communicated to relevant stakeholders. Coordinate with production, quality, and supply chain teams to ensure seamless implementation of engineering changes and compliance with customer requirements.Document and track engineering changes, ensuring alignment with both Akribis’s standards and Key Account Customer(s)’s requirements.

Technical Alignment and Decision Making

Facilitate technical discussions between Akribis and Key Account Customer(s), ensuring all stakeholders understand project requirements, objectives, and progress.Serve as a technical advisor to internal teams, aligning customer requirements with Akribis’s capabilities and solutions.Drive decision-making processes related to technical aspects, balancing customer requirements with feasibility, cost, and quality.

Continuous Improvement and Process Optimization

Identify areas for process improvement and implement changes to enhance project efficiency, product quality, and cost-effectiveness.Utilize feedback from Key Account Customer(s) and internal stakeholders to continuously refine program processes and customer engagement strategies.Implement metrics to monitor program performance, analyzing data to identify trends, address issues, and support strategic goals.

Documentation and Reporting

Develop and maintain detailed documentation of project plans, schedules, risk assessments, and change orders for full transparency and traceability. Provide regular reports, updates, and technical reviews to Key Account Customer(s) and Akribis leadership, ensuring all parties have a clear understanding of project status.Maintain organized and accessible project documentation to support quality audits, compliance, and future reference.

Qualifications

• Bachelor’s degree in Engineering, Program Management, or a related technical field;
• Master’s degree is preferred.
• Minimum of 5 years in technical program management, project management, or engineering, preferably within semiconductor or precision engineering industries.

Other Information

Skillset(s) Requirement:

Technical Skills:

Strong understanding of project management methodologies (Agile, Waterfall) and proficiency in ERP/PLM systems.Experience managing complex technical programs, including new product introductions and engineering change management.Familiarity with technical drawings, engineering specifications, and quality control standards.

Customer Management Skills:

Demonstrated experience building and managing key customer relationships, with a focus on aligning deliverables to customer expectations.Analytical Skills: Strong problem-solving skills, with the ability to analyze program performance data and drive continuous improvement.

Communication Skills:

Excellent verbal and written communication skills to interact effectively with cross-functional teams and customers.

Organizational Skills:

Strong organizational skills, with a proven ability to prioritize and manage multiple projects simultaneously. Preferred Skills and CompetenciesPMP or Program Management certification is a plus.Experience in Lean, Six Sigma, or other continuous improvement methodologies.Familiarity with the semiconductor industry and engineering change management processes.Proficiency in project management software (e.g., SmartSheet,Microsoft Project, Jira) and ERP systems (e.g., SAP).

Responsibilities:

Sales & Business Development:
• Identify and develop new business opportunities within the Conference and Business Solutions industry.
• Build and maintain relationships with key clients, event organizers, and stakeholders.
• Develop and execute sales strategies to achieve or surpass revenue targets.
• Promote a comprehensive range of event-related services, including venue rental, catering, and technological solutions.
• Stay updated on industry trends and developments to uncover new opportunities.

Event Coordination Support:
• Collaborate with internal teams to ensure seamless execution of events.
• Assist clients in planning and managing their events, from initial inquiry through post-event follow-up.
• Coordinate with external vendors and service providers to guarantee efficient delivery of event components.

Client Relationship Management:
• Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.
• Conduct site visits, deliver presentations, and pitch proposals to prospective clients.
• Negotiate contracts, pricing, and terms in compliance with company policies.
• Offer tailored and effective solutions aligned with clients' event goals.

Reporting & Analysis:
• Maintain accurate records of sales activities, pipelines, and forecasts using the CRM system.
• Deliver regular reports to senior management on sales performance, trends, and growth opportunities.
• Analyze competitor actions and market conditions to provide strategic business development recommendations.

Requirements:
• Diploma/Bachelor's Degree in Business, Marketing, Hospitality, or a related field.
• Brings along at least 3-5 years of sales experience in the Events, Conference or hospitality industry, with a proven track record of achieving sales targets.
• Experienced in planning resources effectively and meet tight deadlines
• Strong negotiation, presentation, and communication skills.
• Team player with strong interpersonal skills

At Adrianse, we grow together as a team. Each and every member of the team needs to contribute towards the successful delivery of our projects,

We want everyone to aspire to grow within the organisation and Adrianse will provide the necessary platform and mentorship to help your growth.

As part of the Client Solutions Team, the Business Development Manager will contribute to the growth of the business by converting sales leads locally and globally. We seek candidates who are self-starter and growth driven, looking for a career in the future of Workplace, and interested in joining an international firm with a growing global presence.

The roles and responsibilities listed below act as a guide for you to understand the firm's expectations and also help you align yourself accordingly. We do believe that each one of you has unique traits and the same needs to be acknowledged and nurtured, hence the expectation is that you define a key role for yourself in addition to the list mentioned below.

Responsibilities:

⦁ Key Responsibilities

⦁ Align to the core values of the organisation and ensure execution meets the needs of all stakeholders and business objectives

⦁ Nurture clients & build relationships to turn clients to key accounts for workplace design services

⦁ Successful achievement of the agreed KPIs

⦁ Be the key contact of accounts to promote, negotiate and close contracts with client’s key decision makers

⦁ Responsible for stitching marketing content like profile, presentations, mailers and more using our standard marketing library

⦁ Responsible for identifying and developing business opportunities including new markets, growth areas to create sales leads locally and globally.

⦁ To conduct market research through established relationships and networking to identity, build and develop sales leads

⦁ Strategy Formation

⦁ Collaborate with internal stakeholders to align, develop and execute high impact strategies to effectively communicate sales strategies, presenting and promoting of adrianse* services and value adds with differentiating factors

⦁ Maintain strong understanding of sales leads & market requirements for existing and future business needs, translating and communicating through marketing collateral with such emphasis to promote adrianse* capability to offer suitable solutions

⦁ Provide feedback from existing clients and prospects to assist in improving the products and services offered

⦁ As part of the Global Client Solutions Team, to maintain close liaison with its members to ensure regular alignments and updates of accounts. To actively collaborate with members to discuss strategies and distribute workload/ownership to ensure effective communication with clients

⦁ Deliver business reviews to the senior leadership team with account updates and progress

⦁ Solution Development & Customization

⦁ Collaborate with internal teams (including client solutions, marketing, and product) to create tailored solutions that meet the unique needs of clients.

⦁ Translate client requirements into actionable deliverables, working closely with the solutions team to ensure high-quality execution.

⦁ Understand industy trends and competitive landscape to position our offerings effectively.

⦁ Customers Fronting

⦁ Drive the RFP process by coordinating with internal resources for the preparation and delivery of the pitch, including design closure post award of the projects

⦁ Support Design and Project teams for smooth delivery of projects and meet the service expectations of the clients

Qualifications

⦁ Minimum 6 years of professional experience in workplace design or associated industries such as office furniture, technology, or related consulting services.

⦁ A bachelor's degree in marketing, business, design or a related discipline

⦁ Proven track record of successfully closing large deals at enterprise levels

⦁ Proven ability of building and maintaining a network of relationships and foster long term opportunities

⦁ Preferred knowledge in the Built Environment, including design tools such as BIM, Revit, Autodesk etc

⦁ Possess a strong network of industry contacts and potential clients

⦁ Experienced sales with a commercial background

⦁ High Proficiency in Google Workplace

⦁ High Proficiency in verbal and written English

The ideal candidate:

⦁ Excellent, enthusiastic, clear communication skills with a diverse audience is critical to the success of this position

⦁ Entrepreneurial and demonstrate ability to consistently achieve commercial goals

⦁ Collaborative and a good team player

⦁ An effective problem solver and able to work with stakeholders across different cultures and geographies

⦁ Strong communication, persuasion, and presentation, sales, people and organisational skills

⦁ Excellent analytical and strategic thinking skills

⦁ Ability to travel both domestically as well as internationally and possession of a valid passport

⦁ Comfortable to work with international conference calls in multiple time zones along with cross-cultural sensitivity is required

⦁ Integrity is very important, you are expected to render your duties with integrity and at no point do anything which will question the credibility of the organisation

⦁ A desire to learn new things

The above parameters are basic guidelines, any additional value addition, positive contribution in design, software development, process etc will be acknowledged and considered in your overall KPI analysis.

• Reputable regional bank.
• Farming a portfolio of 10-15 accounts.
• Diversified industry coverage.

You will maintain and strengthen existing relationships, prepare credit proposals, and credit reviews. You will also ensure compliance with bank policies.

At least 5 years of corporate banking experience as a RM. Well-versed in credit analysis and preparing credit applications.

If you are interested in this opportunity, please send your CV to [email protected]

Reg No. R1875901
BeathChapman Pte Ltd
Licence no. 16S8112

About the company
Our client is a renowned global general insurance company, seeking an experienced compliance professional to work closely with the senior management, legal, and global teams on end-to-end compliance matters.

About the job
The role involves implementing and managing the company’s compliance program and internal policies. Responsibilities include staying updated on regulatory changes, developing and overseeing sanction screening and AML controls, and promoting a culture of compliance through training and awareness initiatives. You will work closely with the board and senior management team, handling regulatory queries, inspections, and audits. You will provide guidance on policies and ethical conduct, and ensure data protection compliance. Additionally, the role involves managing cross-functional and global compliance projects.

Skills and experience required
At least 8 years of regulatory compliance experience in the insurance industry, familiar with MAS and Data Privacy regulations. In order to succeed, you should possess strong interpersonal, analytical, project management, and communication skills. You should have strong business acumen, with the ability to work under tight deadlines.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

Job description:

• Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience.
• Co-develop and co-execute strategic initiatives.
• Lead, mentor, and coach team members to achieve their full potential.
• Handle the recruitment, onboarding, and training of new team members.
• Foster cross-team communication between Support, Product/Engineering, Marketing and Sales.
• Promote team collaboration with other Support managers and teams.
• Partner closely with Account Management Teams to ensure a seamless customer experience.
• Facilitate the implementation of new processes to enhance customer support.
• Address critical customer escalations and manage stakeholder expectations, providing senior management with resolution plans.
• Collect and analyze support metrics to drive continuous improvements.
• Ensure proactive and high-quality ticket and incident management.
• Responsible for weekly reporting, including team metrics, customer trends, issues, and requests.
• Contact customers proactively to ensure the highest level of service satisfaction and develop and implement a corrective action plan, to avoid potential churn
• Aptitude to learn and grow.
• Manage and maintain back office infrastructure with vendor support.
• Manage and support various productivity initiatives.
• Other ad-hoc responsibilities.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or a related field.
• 3-5 years of relevant experience in cybersecurity/technology preferred.
• Familiarity with DDos, WAF, CDN, Cyber Threat Intelligence, and Bespoke Monitoring is an advantage.
• Training will be provided for candidates with limited prior experience.