Job Requirement
As a beauty salon Manager, you’ll be the driving force behind our salon.You’ll ensure the smooth day-to-day operation to maximise treatments and retail sales, to exceed set financial targets, and to provide a high level of customer satisfaction with our salon product. As a beautician, you’ll be passionate about providing excellent treatments, ensuring that your clients leave feeling on top of the world and enthusiastic to perhaps book again.You’ll be working with products provided by the luxury brand. You’ll be given thorough product support/training to ensure that both you and your team are always able to deliver excellent treatments that complement your professional and personable approach.If you’re a brilliant beautician looking to take the next step on the ladder, or perhaps an experienced beauty salon manager looking for a fantastic change of scenery, there could be a place for you on our team!We’re always looking for friendly, enthusiastic, and approachable individuals to join our amazing team! People who can build rapport with ease, always giving our guests confidence in the fact that every element of their holiday is being delivered by people that care.Key Responsibilities and Tasks:
You must lead from the front with strong communication skills
You will be experienced in managing salon and know that it takes dedication and enthusiasm to ensure your team work closely together to deliver the ultimate, luxury salon experience
Service that sells – you will be focused on ensuring that our guests want to take their experience home with them by introducing our range of products to complement all our treatments
Confident and charismatic – You’ll ensure the team build positive and engaging rapport with all our guests to give our salon experience the WOW factor
Upsell treatments and retail to maximise sales
Ensure that all beauty bookings are made in the most effective and productive manner to maximise treatment opportunities
Lead the way by showing a willingness to perform all treatments to a high standard as set during training
To be well presented and proud to wear our salon uniform
Carry out our treatments and services to a high standard
Actively maintain a good knowledge of all services and products, attending training sessions and regular refreshment with manuals provided
To ensure that all agreed targets regarding Key Performance Indicators are achieved
To ensure that our beauty outlets are presented in excellent visual presentation, taking responsibility for all treatment areas
Ensure all standard operating procedures are followed accordingly
To always seek direct feedback from our guests and report feedback to director.
Display excellent customer service, support, and awareness at all times
Demonstrate an outstanding, overall knowledge of our products to advise our guests
To assist the management of stock levels by following all usage guidelines set during training
To ensure the correct handling and security of retail and professional stock
Ensure the proper use of the POS system
To build rapport and develop and maintain positive working relationships with the team, management, and all other team members
To assist with the recruitment, appointment, induction and relevant training of new employees to ensure that the salon service levels are met at all times
To motivate beautician and encourage teamwork
Personal Skills, Knowledge, experience & Qualities:
Essential:
To be approachable, confident, knowledgeable, with excellent appearance and personal grooming
Organised, hardworking, honest, flexible, energetic, self-motivated, target orientated and keen to display a consistently high standard of service
Technical Skills or Knowledge:
Essential:
Basic understanding of computer systems such as word, excel, email
Capable of learning new programs and procedures quickly and accurately
Computer literate with a basic knowledge of Word, Excel, Email
Qualifications & Training:
Work Experience – Practical: 2-4 Years
