About Us

Total Health Chiropractic has been a leader in holistic wellness since 2010, serving over 15,000 satisfied patients across Singapore. With four clinics and a team of highly skilled chiropractors, we are committed to delivering personalized care that empowers individuals to lead vibrant, pain-free lives. Our vision is to create greater wellness in the community, making exceptional chiropractic care accessible to all.

Position Overview

As a Chiropractic Assistant, you will play a pivotal role in ensuring an exceptional patient experience. Acting as the first point of contact for patients, you will be responsible for managing appointments, providing a warm and professional welcome, and supporting chiropractors in delivering tailored care. This is an excellent opportunity for a dynamic and empathetic individual to join a passionate team dedicated to health and wellness.

Key Responsibilities

• Patient Interaction: Provide a warm and professional welcome to patients, ensuring they feel valued and cared for throughout their visit.
• Appointment Management: Schedule, confirm, and manage patient appointments efficiently, including follow-ups for X-rays and Report of Findings (ROF) sessions.
• Support Services: Assist chiropractors during patient consultations by preparing materials, ensuring accurate record-keeping, and handling administrative tasks.
• Education & Encouragement: Share valuable insights and guidance with patients about their care plans, exercises, and wellness goals.
• Customer Care: Address patient inquiries, resolve concerns promptly, and uphold our service philosophy of Compassion, Respect, Excellence, and Attentiveness (C.A.R.E).
• Clinic Operations: Maintain clinic cleanliness and organization, ensuring a welcoming and professional environment.
• Sales Support: Present care plans and pricing options to patients as recommended by the chiropractor, ensuring clear and compassionate communication.

Requirements

• Excellent communication skills in English, both spoken and written. Proficiency in Mandarin or another Chinese dialect is a strong advantage.
• Strong organizational abilities, with attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in administrative tools, scheduling software, and basic office technology.
• Prior experience in healthcare, customer service, or reception roles is an advantage.
• A genuine interest in health and wellness, with a proactive and positive attitude.
• Ability to remain composed and professional when handling patient concerns or queries.

Working Hours

• 5 to 5.5 days per week, including Saturdays.
• Weekday shifts will include evening hours to accommodate patient appointments.
• Flexibility in working hours is appreciated to support clinic operations and patient needs.

What We Offer

• A fulfilling role within a supportive and inclusive team culture.
• Comprehensive training to ensure you excel in your role.
• Opportunities for personal and professional growth in a thriving chiropractic practice.
• Competitive compensation and benefits.

Our Values

At Total Health Chiropractic, we are guided by our core values of Integrity, Empathy, and Personalization. We treat every staff member and patient as an individual and strive to make each person’s journey an empowering experience.

We look forward to receiving your application.

Overview

NUHS Regional Health System Office is at the forefront of transforming the healthcare landscape, shifting care from hospital to community. We are passionate about improving population health in the western region, and are looking for innovative talents like you to co-create with us.

You will play a vital role in supporting the planning and development of an integrated community care system. The role offers the opportunity to drive projects forward together with internal and external stakeholders, and contribute to improving population health.

Job Responsibilities

• Support community care planning and development, enhance integration of care and improve population health
• Supporting the monitoring and reporting of various workstreams within integrated community care system
• Supporting in project planning and management
• Support in stakeholder engagement and build partnerships
• Any other duties assigned by supervisors and HOD

Job Requirements

• Bachelor’s degree in any discipline
• Strong analytical abilities
• Project management skills
• Strong written and verbal communication abilities
• Adept in people skills to foster buy-in and collaboration
• At least 2 years of working experience
• Knowledge and experience in project management will be advantageous
• Experience in the Singapore healthcare system and/or knowledge of integrated care models will be advantageous

As Assistant Care Coordinator, Primary Care Partnerships in RHS Office, you are responsible for the following areas:

Job Responsibilities

• Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP).
• Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.
• Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.
• Participate in committees or projects to improve care processes related to preventive care or chronic disease management.
• Promote health screening and wellness to the patients through care planning and coordination of care in the community.
• Provide health coaching to PCN patients and work closely with PCN GPs to improve clinical outcome.
• Coordinate social and community referrals eg. Active ageing centre AACs, IRMS services, etc.
• Provide support in quality improvement projects.
• Perform any other administrative duties as assigned by supervisors.

Job Requirements

• Possess a Diploma (Preferably in Health or Social related)
• At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)
• Strong communication and personal engagement capabilities of older adult in the community
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office
• Able to converse in local languages and dialects is preferred.

Job Description:

As an Assistant Care Coordinator in CareHub, you will be required to:

· Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.

· Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.

· Act as a health coach and provide health screening for the residents in the community and health post.

Requirements:

· Diploma in the following discipline is preferred. (Diploma in Health Management and Promotion, Diploma in Community Development, Diploma in Social Science in Gerontology [GEM])

· Prior relevant work experience will be an advantage. Fresh graduates are welcome to apply

· Good knowledge of various community services and support in the community setting will be an advantage

· Able to work as a team

· Strong organisational, coordination, interpersonal and communication skills

· Proficient in computer skills and Microsoft Office

· Able to converse in local languages is preferred.

· Able to work on weekend (on a rotation basis)

Job Responsibilities

• Support in outreach and engagement strategy and implementation to sign up to Health Together and encourage enrolment to primary care

• Engage internal and community stakeholders e.g. grassroots organisations and social service agencies with operations team to reach out to the residents

• Plan & execute engagement events to promote health programs to residents

• Support in planning & implementing Healthier SG engagement initiatives

• Understand the needs of the residents through outreach and feedback to planning and operations team

• Carry out projects/assignments as and when assigned

Job Requirements

• Bachelor degree in Business or any health related discipline

• Minimum 4 years of working experience, preferably in healthcare or events planning.

• Excellent written and verbal communication skill

• Event planning and execution skill

• Project Management

• Account Management

• IT savvy and good Microsoft office skills

• Resourcefulness in problem solving resilient in overcoming challenges

• Able to multi-task and work under tight timelines

• Good analytical and organization skills

• Attention to detail

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.

Qualification Required and Area of Discipline

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.

Overview

The incumbent be responsible to operationalise engagement and operational strategies in support of MOH Healthier SG /Age WELL SG and play a role in the crisis response team.

Job Responsibilities

1. Support Senior Assistant Director/Assistant Director in overseeing/implementing HSG/active SG engagement and enrolment operations
2. Promote and assist residents to enrol into the Healthier SG programme.
3. Undertake role of trainer and briefer of HSG contents to internal and external stakeholders including residents.
4. Assist in the development and update of HSG training contents/materials.
5. Assist and address HSG queries to residents throughout their Service Journey.
6. Assist to support Silver Generation Ambassadors (SGA) and provide the residents a smoother interface to get enrolled and participate in HSG initiatives​.
7. Be familiar on where to find information on HSG General Practitioners clinics (GPs), Active Aging Centres (ACCs), Community Centres (CCs) and HSG accredited activities to guide and assist residents to embark in self-directed or available healthy activities and programs.
8. Assist residents to troubleshoot their issues on their HealthHub App, Healthy 365 App, NUHS App or SingPass (if any).

As part of emergency and pandemic response planning, you are required to support Senior Assistant Director/Assistant Director in crisis response planning and operations. You will play an active role in :

• Ensuring timely escalation of incidents and crises through the role of duty officer
• As part of the RHSO operations command centre, respond to outbreak incidents and exigencies
• Collation, analysis and monitoring of data and trends to inform operational needs
• Coordination of quality and safety incidents, improvement programmes and monitoring of key indicators
• Providing secretariat support to relevant committees and workgroups

Requirements

• Diploma/degree in any discipline, preferably in the Healthcare industry.
• At least 5 – 6 years of working experiences, with at least 2 years in supervisory role.
• Confident and comfortable to work with all levels of internal and external stakeholders.
• Possess strong and effective organization skills.
• Able to work in a fast-paced and dynamic work environment, both in indoor and outdoor operational environments.
• Meet vaccination requirements mandatory by law to work in Public Health Institutions (PHI).

SAMH manages the Activity Hub, where psychosocial rehabilitative programmes are conducted to assist residents in their recovery from mental illness and to reintegrating them into the community. Activity Hub’s services include occupational therapy, social work, psychological services and vocational placements.

We are seeking passionate and dedicated staff to join us to make a meaningful impact in the lives of our clients!

Work Location: 8 Buangkok Green, Singapore 539752

Key Responsibilities

This is a direct client-facing role.

You will ensure the smooth running of our daily programs and promote residents’ quality of life through program co-ordination and support services to help the residents in their daily living. You will have opportunity to interact with stakeholders such as residents, suppliers, external agencies and volunteers etc.

· Programme Co-ordination
Assist in planning and conducting group sessions (eg. Daily living skills, work-related skills, crafts and sports) to engage residents as required

· Vocational services support
Submit records and documents on residents’ attendance and output and ensure that the works are completed satisfactorily

· Support Services not limited to the following:

o Café/Sundry operations (train clients for employment, conduct simple meals preparation, liaise with suppliers to replenish stocks etc)

o Craft programs

Ensure smooth running of daily programs and operations of Social Enterprise

Work with Art Coordinators to have new crafts for sales and SE booths

o IT support

Work with Social Enterprise Team with different types of online retail platforms

Conduct computer and digital skills programs for residents

· Event Management

Plan and organize the annual events for the residents

· Project Management

Work with external agencies and volunteers on some projects

· Administration
Submit records and documentation

PRE-REQUISITES

- Qualifications: N / O / A / ITE / Diploma

- Proficient in spoken and written English and fluent in Mandarin and / or Malay / Tamil and at least one other dialect.

- Proficient in MS Word, Excel and Powerpoint

- Self motivated and resilience to serve the mental health polulation

1. Job Purpose
The supervisor is required to perform the portering duties of transporting/escorting patients, and dispatching of documents, specimens, medications, blood and mortuary cases. Supervisor is also responsible for managing porters timesheets and leave forms, asset inventory and portering system.

2. Duties and Responsibilities

2.1 Primary Responsibilities and Duties (80%)

2.1.1 Transport/escort the correct patient (identify through Name and NRIC#) via wheelchairs or trolley as per the standard operating procedure set by the department.
2.1.2 Ensure patient safety and care are provided throughout the course of duty.
2.1.3 Collect and dispatch documents, specimens, medications and blood.
2.1.4 Ensure standard of hygiene set by infection control are met.
2.1.5 Conduct regular checks on the ground to ensure compliance by porters.
2.1.6 Manage the timesheets and leave forms of porters assigned.
2.1.7 Assist to attend feedback and complaints from users.

2.2 Secondary Responsibilities and Duties (20%)

2.2.1 Assist in the wheel chair and trolley inventory
2.2.2 Assist in conducting training and audits for porters
2.2.3 Assist in managing the portering system as and when required
2.2.4 Perform other related duties incidental to the work described herein as assigned by.

3. Job Specification/Requirements

3.1 Qualification: Preferably diploma or higher
3.2 Experience: At least 3 years experience in supervisory level
3.3 Skills: Good communication skills and computer literate
3.4 An eye for detail and a high level of initiative.
3.5 Service oriented and customer focus.
3.6 Able to work as a team

Job Description:

• Provide post discharge follow-up via a coordinated process of care planning & coordination, telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Manage Medical Tier 2 and Tier 3 patients and provide post discharge phone calls.
• Act as a health coach and provide health screening to the residents in the community and health post.

Requirements:

• Holds a degree (preferably in health related discipline)
• Possess working experience as Allied Health Personnel with 3-5 years of experience
• Good knowledge of various community services and support in the community setting will be an advantage
• Good team work, positive and energetic, and able to work independently
• Strong communication and social engagement capabilities especially with older adults in the community.
• Strong organisational, coordination, and interpersonal skills
• Proficient in computer skills and Microsoft Office
• Able to converse in local languages is preferred
• Willing to outreach to community on weekends

Manager/Senior Assistant Manager/Assistant Manager/Senior Executive/Executive, Precinct Planning & Development, RHSO

Overview

As a member of the Precinct Planning and Development team under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

The successful candidate will be placed in an appropriate position based on experience. Candidates with sufficient leadership experience may have some supervisory responsibilities.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

Overview

Reporting to the Head, Insight and System, RHS Office (RHSO), the appointment holder will help to manage and support the development of digital engagement plans and projects with HealthierSG (HSG) Customer Relationship Management (CRM) system and learning management system. The appointment holder will also support data governance and protection in RHSO.

Job Responsibilities

You will be responsible for the following:

1. Digital engagement with HSG CRM

· Establish a digital strategy for the residents in NUHS cluster using HSG CRM

· Responsible for business-as-usual operations of the CRM

· Monitor progress and update to management on a periodic basis

· Support the HealthSG Taskgroup meetings.

· Support NUHS teams in running campaigns according to NUHS Comms editorial calendar, and NUHS event calendar

· Manage stakeholder engagements to adjust and implement changes to the operational workflows and service delivery for better outcomes

2. Development of RHSO Learning Management System

· Define the strategy and roadmap for RHSO’s learning management system (LMS).

· Devise and optimize workflow processes

· Engage and support stakeholders, perform requirements gathering and ensure operational feasibility.

· Perform procurement of LMS (new or renewal) including contracts and agreements review with internal and external stakeholders.

· Responsible for business-as-usual operations and managing of resources (manpower, budget, etc) for RHSO’s learning management system.

· May include use of multimedia and digital software in graphic design, video editing, web/UI/UX development and animation creation.

3. Data governance and protection

· Work with data protection leads from other Divisions to ensure RHSO compliance with Personal Data Protection Act (PDPA) and MOH’s data-related policies and initiatives

· Provide support/ advice on enquiries from other Divisions for use-cases or initiatives that would require data related actions (e.g. storage, transfer, encryption).

· Provide incident management advice and/or support as needed and ensure that data incidents and breaches are responded to and managed effectively.

· Review Data Sharing Agreements that may be entered into between RHSO and other organizations when needed

· Plan and develop training and communications materials for RHSO staff

Requirements

· A degree from a recognized university, with minimum 7 years of relevant working experience, preferably within healthcare industry

· Relevant working experience in product management for IT or learning management systems (2 years min), with previous deployment of educational IT resources as a plus

· Experience in managing interactions and integration across different departments/teams

· Proficiency in the domain of data protection, data governance and PDPA obligations

· Good interpersonal, written and verbal communication skills

· Previous experience in UI/UX development, digital design, animation and video editing work as a plus

Duties & Responsibilities:

• Contribute to Sub-WSH Committees and provide support for key committees' activities, such as inspection, audit, promotion, training, circulation, etc.

• Contribute to Security Management, including operations, facility compliance, and system compliance.

• Assist in ensuring compliance with ISO45001 and bizSAFE requirements.

• Attend site coordination, meetings, patrols, and other related activities as required.

Added advantage

• Environmental knowledge in building energy conservation, waste management, monitoring, and promotion.

• Experience in building fire protection system, fire and emergency program.

• Experience in Business Continuity Management (BCM).

Requirements:

• Diploma in Engineering and SSHE related with min 2 years of relevant experience.
• Team player, good interpersonal and communication skills, able to work independently
• Good knowledge in Workplace Safety & Health Act, ISO45001, ISO14000, Security Management Systems
• Candidates with Fire Safety Manager certificate would have an added advantage.
• Candidates must be comfortable with high travel frequency to other job sites, including Jurong Island.

Job Description & Requirements

We are on the lookout for a SUPERSTAR RECEPTIONIST to join our team at Pinnacle Chiropractic. If you have a passion for patient care, excellent organizational skills, and a flair for engaging with people, this role could be perfect for you!

Key Responsibilities:

• Welcome and engage with patients, creating a warm and inviting atmosphere from the moment they walk through our doors.
• Assist chiropractors with patient assessments
• Provide education and answer basic questions about chiropractic treatment procedures, helping patients feel informed and at ease.
• Schedule appointments, manage patient records, and handle administrative tasks efficiently, ensuring a seamless patient experience.
• Maintain accurate and up-to-date documentation of patient information and care plans.
• Manage insurance claims and billing processes with attention to detail.
• Ensure proper maintenance, organization, and cleanliness of equipment and office spaces.
• Act as a liaison between chiropractors and patients, effectively relaying information and instructions to ensure clear communication.
• Take videos and pictures for our social media platforms, contributing to our online presence and patient engagement.
• Assist in coordinating and supporting corporate talks, wellness bazaars, and other outreach events.
• Supervise and train other assistants or new staff members when necessary, fostering a collaborative and supportive team environment.

Requirements:

• Organizational and multitasking abilities, with a keen eye for detail.
• Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
• Proficiency in basic office software and a willingness to learn new systems.
• Ability to take initiative and adapt to changing priorities and patient needs.
• A positive attitude, a strong sense of responsibility, and the ability to work well within a team.
• Flexibility to assist with social media content creation and support at corporate talks and wellness events.

What We Offer:

We provide a competitive compensation and benefits package, a supportive and positive work environment, and the opportunity to make a real difference in the lives of our patients. If you’re looking to be part of a dynamic team that’s dedicated to providing exceptional chiropractic care, we want to hear from you!

To apply, please submit your resume highlighting your relevant experience. We look forward to reviewing your application!

Note: Only shortlisted candidates will be contacted for an interview.

Overview and purpose of the position

Work closely with service leads and business stakeholders to identify roadmap of information technology (IT) solutions and enhancements. The individual will be responsible in one of the specialties: technical support to Radiography Information System (RIS) or Laboratory Information system (EPIC Beaker) in meeting business requirements. Staff with a keen aptitude in healthcare IT will be considered and appropriate training will be provided.

Main responsibilities:

• Work closely with Reporting Officer in the approval, acquisition and implementation of IT projects.
• Resolve project issues, working with vendors and key stakeholders as required, to ensure the successful implementation of IT projects
• Oversee the planning, directing, supervising, monitoring and coordinating of vendor and department operations, including assigning work activities, projects, evaluate work processes and procedures, preparing correspondences e.g. general and special reports.
• Collaborate with stakeholders to prioritize, design, develop and implement IT application features and enhancements, ensuring that system capabilities and process requirements are aligned
• Ensure that the business-as-usual and in-scope IT systems are performing optimally, meeting SLAs and requirements of user stakeholders

Qualification Required and Area of Discipline

• Bachelor’s Degree or diploma certificate in Computer Science, Software Engineering, Information Technology or other related technical disciplines.
• Degree or diploma holders of Radiography or Medical Laboratory Science with keen interest in IT are welcomed to apply
• Literacy in some Information technology disciplines such as fluency in Python and a systems language (Java, Scala, C++) and experience with Oracle database will be advantageous
• Prior working experience in healthcare industry is preferred but not compulsory
• Preferably 1-3 (Analyst) or 3-5 (Senior Analyst) years of relevant experience
• Strong analytical and problem-solving skills
• Willingness to learn new specialized IT software tools
• Excellent written and verbal communication skills
• Ability to work independently as well as in a team in a fast-paced environment​​

​​​

You will support your Reporting Officer in the following areas related to HQ Operations: Critical / Strategic Operations, project planning and implementation of new initiatives

Responsibilities

Critical / Strategic Operations

• Assist to plan and drive Critical / Strategic operations at HQ.
• Assist to plan, drive and implement all required Diagnostic services for new and redeveloped polyclinics
• Assist the co-chairs of the Critical / Strategic Operations work groups to deliver the respective KPIs
• Coordinate and liaise with IT departments to operationalise the implementation of whole of business unit's initiatives, projects and work plans
• To ensure key performance indicators are met within the stipulated timeline.

Project Planning

• Developing project plans, including defining project scope, goals, and deliverables.
• Resource Management: Liaise on resources, including personnel, time, and budget, to ensure project success.
• Risk Management: Identifying and mitigating potential risks that could impact project timelines and deliverables.
• Stakeholder Communication: Engaging with stakeholders to ensure alignment on project objectives and progress.
• Quality Management: Ensuring that project deliverables meet quality standards and adhere to project requirements.
• Project Monitoring and Control: Tracking project progress, identifying variances, and implementing corrective actions as needed.
• Budgeting and Resource Allocation: Estimating project costs, creating a budget, allocate sufficient people to the work required
• To ensure project deliverables are met within the time frame.

Requirements

• Candidates should have 3-5 years of relevant working experience preferably in healthcare sector, with strong operations management leadership including areas in performance monitoring, process improvement, project management and implementation.
• At least 3 years of working experience in a combination of operations management and project management. Experience in start-up of new healthcare facility will be most relevant
• Possess strong leadership and people management skills,
• Resourceful, strong in decision making, problem solving and communication skills
• Experience in operations in healthcare sector and/or IT industry will be an added advantage
• Excellent organisation skills, able to prioritize tasks and time efficiently, work under pressure to meet deadlines
• Good verbal and written communication skills.
• IT skills proficiency in MS Project, Excel, Visio, Power BI and other software will be an added advantage

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Reporting to Centre-IC, Medical Technologist (MT) is responsible for the daily operations and administration of laboratory to ensure compliance to regulations and accreditation standards. This includes daily routine laboratory work, performing phlebotomy, electrocardiogram and spirometry. MT is responsible to maintain professional care to patients and works closely with NUP and other stakeholders.

Job scope

• Perform patient registration, specimen reception, preparation and packing of specimens
• Perform laboratory analysis (e.g. Urine microscopy, full blood count, HbA1c), operate and maintain instruments according to work instruction.
• Perform point-of-care testing, phlebotomy, ECG and spirometry procedures.
• Responsible to verify and report accurate results in timely fashion; investigates and reports any anomalies.
• Responsible to perform daily quality control check and troubleshoot as required.
• Ensure proper documentations and records for traceability (e.g. acknowledgement on QC and maintenance checklist after completion).
• Assist to resolve patient’s queries and escalate to centre-IC when necessary.
• Adhere to work safety guidelines and infection control protocols to ensure staff and patient safety.
• Assist centre-IC in tasks as assigned.

Qualification

Degree in Medical Laboratory/Biomedical Science or related fields.

Prior experience working at clinical laboratory at public or private healthcare establishment is advantageous but training will be provided

Experience in phlebotomy and heel prick sample collection will be advantageous but training will be provided

Effective communications and ability to converse in vernacular languages is an asset

Able to work in a fast-paced environment and with good problem solving skills

Possess positive attitude in resolving hostile and disgruntled patients professionally

Ability to multi-task and work under tight timelines

Good interpersonal relationship skills and enjoy working as a team

Computer literate – knowledge of MS Word, Excel and PowerPoint will be advantageous

Note : Candidates who are looking for Full Time/Part Time employment are welcome to submit the job application to us

Radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.

Job Responsibilities:

• Perform general radiographic examinations and/or at least one of the area of specialty including mammography and/or ultrasound and/or Bone Mineral Densitometry.
• Responsible for the safety and welfare of the patient.
• Maintain a clean and safe environment; adhere to safe work practices especially in radiation safety and infection control.
• Ensure proper usage and care for all equipment at the specific diagnostic centre.
• Perform other administrative duties or ad-hoc quality departmental projects/activities as assigned by the reporting officer/ Lead Radiographer
• Apply the ALARA principle for all procedures.
• Responsible for general housekeeping of the allocated diagnostic centre.
• Render prompt and courteous service delivery to external and internal customers.
• Ensure efficient running and operations of their area of responsibility.
• Assist the Radiographer-In-Charge / Senior or Principal Radiographer to ensure quality control procedures are performed diligently.
• Ensure AHPC certification is achieved after one / two years depending on qualification(s).

Job Requirements:

Required Skills and Experience
• Recognized degree in Diagnostic Radiography.
• Professional Licence: R1 license with Centre for Radiation Protection and Nuclear Sciences, National Environment Agency.
• Timely update and renewal of RI license.
• Registration with Allied Health Professions Council.
• Excellent written and verbal communication skills.
• Strong organisational skills and able to multi-task in a fast-paced environment.
• Participate in continuous medical education and quality assurance programs as directed by Radiographer In-charge / Senior or Principal Radiographer.
• Complete all assigned tasks in an organized and timely manner.
• Service orientated and customer focused. Have a compassionate, caring and friendly attitude.
• Able to work in a fast-paced environment and under pressure.
• Effective communications and coaching skills.
• Good team player.

Preferred Skills and Experience
• Mammography and ultrasound experience preferred.
• Ability to communicate in vernacular languages
• Knowledge of basic programming and advanced applications of MS Word, Excel and PowerPoint will be an added advantage.
• Knowledge of NGEMR, Epic usage and RISPACS would be an additional advantage.

(Please note that the working hours is on 5.5 days' work week)

You will assist the supervisors in the management of the inventory (drugs and consumables), topping up,repackaging of drugs and be involved in the automati on processes. You will maintain the general cleanliness of thepharmacy premise and provide assistance to the operati onal supervisors.

Job Responsibilities 1. Housekeeping

• Perform housekeeping at pharmacy counters, tables, cashier counters, display shelves etc daily.
• Perform general housekeeping acti viti es in the pharmacy (e.g. clearing carton boxes).

2. Inventory Management

• Receive and check that goods are delivered in good conditi on.
• Distribute pharmaceuti cal items to various secti ons, nursing stati ons etc and ensure properdocumentati on of all stock movements.
• Check and monitor pharmacy inventory.
• Top up of inventory according to expiry dates and to ensure stocks are in good conditi on.
• Record and dispose expired and deteriorated drugs.
• Ensure proper procedures for return of goods to vendors.
• Ensure stocks are kept under appropriate storage conditi ons.
• Perform housekeeping of storage areas
• Pre-packing of tablets/ capsules and loti ons
• Monitor stock level of consumables (e.g. paper, Ziploc bags, plasti c bags etc)
• Assist in cycle count and stock-take preparati ons.

3. General

• Perform housekeeping of equipment including refrigerators and etc.
• Monitor the cleaning works of the ISS team at the Pharmacy premise
• Provide training to new health att endants and storekeepers.
• Involve in work place improvement projects/ acti viti es as and when required.
• Perform any other duti es as assigned by the Reporti ng Offi cer.

Job Requirements

• GCE N or O Level
• 1 -2 years of relevant experience
• Computer literate
• Good team player, self-moti vated and service-oriented

Working Hours

5.5 days' work week (Non-Shift)

Work Location National University Polyclinics (NUP) - West region

The Pharmacy Technician will assist the Pharmacists to prepare and dispense medications.

Job Responsibilities

Operational

• Ensure medicines are topped up regularly to facilitate smooth dispensing process
• Accurately pack and dispense all prescriptions according to set standards and guidelines
• Counsel all patients according to Good Dispensing Guidelines.
• Understand basic drug regimens and alert pharmacists/prescribers on possible interactions.
• Promptly report to Pharmacy Executive or Pharmacists all problems and patients’ complaints.
• Provide specialised pharmacy counselling to patients so as to improve drug usage and therapeutic outcome.
• Provide professional and courteous service to all patients/customers.

Administration & Housekeeping

• Maintain and conduct regular checks on the equipment used in the pharmacy, e.g. refrigerators, weighing machines, computers, printers, fax machine, etc.
• Ensure proper housekeeping of the pharmacy premises and maintain a high standard of hygiene and cleanliness at the work area and storerooms.
• Ensure that dispensing consumables are topped up at the dispensing counters daily.

Inventory

• Monitor and replenish of stocks and any other items (e.g. patient information leaflets)
• Check the expiry and condition of pharmacy stocks at specified frequency.

IT & Automation

• Involve in the repackaging process and conduct quality control checks.
• Monitor the stock status of the repackaged medications and ensure the replenishment of stocks promptly.
• Monitor IT/Automation equipment to ensure that they are in working condition and to feedback to supervisor on malfunction issues.

Quality Improvement & Assurance

• Participate and assist in implementation of quality assurance, quality improvement projects and activities.
• Suggest improvement to workflow and processes.

Job Requirements

• Diploma Graduates in Pharmaceutical Sciences or Foreign trained Pharmacists with relevant experience or Foreigners with Diploma in Pharmacy with at least 5 to 7 years of relevant experience
• Possess excellent customer service skills and has good interpersonal skills
• Good team player and self-motivated.

Working Hours
5.5 days’ work week (non-shift)

Work Location

National University Polyclinics (NUP) - West region

Associate Medical Laboratory Technologists (AMLT) are responsible for the daily operations of the laboratory which include phlebotomy, electrocardiogram, spirometry and clinical laboratory work.

Responsibilities

• Perform daily operations of the laboratory
• Perform all procedures in accordance with laboratory standard operating procedures (SOPs)
• Perform phlebotomy, Electrocardiogram (ECG) and spirometry in an accurate, efficient and professional way.
• Perform Point of Care Testing (e.g. Prothrombin Time, glucose) and clinical laboratory tests such as urinalysis (e.g. Urine FEME, dipstick, pregnancy), haematology (e.g. full blood count, peripheral blood film, erythrocyte sedimentation rate, prothrombin time), biochemistry (e.g. HbA1c, neonate bilirubin), microscopy examination (e.g. fungal smear, high vaginal swab) independently.
• Ensure specimen identification, processing and storage of test specimens are in consistent with good laboratory practices
• Perform and verify quality control for all analysers prior to patients sampling
• Use of Laboratory Information System (LIS) to perform functions such as result entry, result validation and tracking for outstanding tests
• Ensure all test results provided for clinicians are accurate and reliable
• Ensure analysers/equipment are functioning properly and are well maintained.
• Notify medical technologist/lab in charge when instrument malfunction and make arrangements with BME or instrument vendor to service the instrument
• Notify inventory person in charge when reagents and stocks supplies run low.
• Perform and record internal and external quality controls and calibrations. Troubleshoot outliers in accordance to work instructions.
• Ensure ‘critical value’ are reported to the relevant personnel within 30 minutes
• Ensure daily maintenance and QC records are up to date.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and International Standardization of Organizations (ISO) and other applicable regulatory and accreditation requirements of the laboratory.
• Provide prompt and courteous service in person or over telecommunication to all external and internal customers (e.g patients, doctors, service providers, colleagues).
• Report adverse incidents and all workflow anomaly to supervisor
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Perform other functions as delegated by supervisor and/or lead laboratory

Requirements

• Recognized Diploma in Biomedical Science, Clinical Laboratory Science or other relevant fields
• At least 1-3 years of experience in laboratory environment and/or relevant experience in phlebotomy preferred
• Good verbal and written communication skills
• Ability to communicate in vernacular languages are an added advantage
• Ability to multi-task and work in a fast-paced environment
• Team player with good interpersonal skills

General admin roles and responsibilities include providing support for all types of organizations and businesses and their staff members. Their duties can include general clerical tasks, such as drafting documents and answering telephones, as well as administrative jobs, including scheduling and project management and also include the following:

• Consult with employers to identify needs and preferred qualifications
• Interview applicants about their experience, education and skills
• Contact references and perform background checks
• Inform applicants about job details such as benefits and conditions
• Hire or refer qualified candidates
• Conduct new employee orientations
• Process paperwork

General admin roles and responsibilities include providing support for all types of organizations and businesses and their staff members. Their duties can include general clerical tasks, such as drafting documents and answering telephones, as well as administrative jobs, including scheduling and project management and also include the following:

• Consult with employers to identify needs and preferred qualifications
• Interview applicants about their experience, education and skills
• Contact references and perform background checks
• Inform applicants about job details such as benefits and conditions
• Hire or refer qualified candidates
• Conduct new employee orientations
• Process paperwork

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

Applications are invited for the below full-time position in the Saw Swee Hock School of Public Health:

Postdoctoral Fellow (Health Economics and Equity)

The Health Intervention and Policy Evaluation Research Centre (HIPER) (https://hiper.nus.edu.sg/) at the Saw Swee Hock School of Public Health (SSHSPH), NUS, is seeking to hire a postdoctoral fellow to conduct research on health economics and equity under the supervision and mentorship of Professor Richard Cookson (https://sph.nus.edu.sg/faculty-directory/cookson-richard/).

The Postdoctoral Fellow will play a critical role in the development of the Centre’s research to support health policy and services research in Singapore and the region, gaining the opportunity to work with leading experts and policy makers in the field. As well as conducting and disseminating research on health economics and equity through journal publications, the successful candidate will be expected to submit research grant proposals, perform research administration, mentor junior research staff, and be involved in capacity building through conducting workshops for local and regional participants and supporting relevant training activities (e.g. short courses, co-supervision of masters dissertation students). They will also have various other opportunities to develop their skills and career trajectory.

Requirements:

• Postgraduate degree in Health Economics or a related quantitative field such as Biostatistics, Epidemiology, Health Technology Assessment, Pharmacy, or Public Health.
• Demonstrable motivation to do high-quality research on health economics and equity and produce useful evidence that helps decision makers improve health and wellbeing
• Strong quantitative skills in data analysis using R, Stata, Python or similar software and ability to summarise results using clear, concise and relevant tables and graphs
• Familiarity with basic concepts of economic evaluation and causal inference
• Strong communication skills, in both presentations and written work
• Independent critical thinking skills

We also prefer an applicant with expertise and experience in one or more specialist quantitative research methods that can be applied to do useful research on health economics and equity, such as decision modelling for health economic evaluation, longitudinal data analysis, use of linked electronic health records, preference elicitation studies, microsimulation, or some other useful method.

To apply for position, kindly share your CV, a sample of your written work, and a cover letter that covers the following:

• Why you want this role and how it will further your long-term career aims
• How you meet the requirements of this post
• Your MBTI personality (https://www.16personalities.com/free-personality-test)

Further instructions regarding sample of written work:
Please submit a piece of existing written work illustrating your ability to conduct quantitative analysis and present the methods and findings clearly. It can be a journal article, a work in progress paper, a dissertation, or any other piece of academic work that has been lead authored by you – ideally single authored, but if there were co-authors please indicate their names and affiliations.

For further information, please contact A/P Wee Hwee Lin ([email protected]).